Lenovo 3797 User manual

Installation and User Guide

ThinkServer RD220 Types 3797, 3798, 3779, and 3729

ThinkServer RD220 Ty pes 3729 , 3779, 3797, an d 3798

Installation and User Gui de

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 155

and the Warranty and Support Information document on the Lenovo

®

ThinkServer Documentation DVD.

First Edition (June 2009)

Portions © Copyright International Business Machines Corporation 2007.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and

are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights

to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered

pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions

set forth in Contract No. GS-35F-05925.

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

Notices and statements in this document . . . . . . . . . . . . . . . .2

Related documentation . . . . . . . . . . . . . . . . . . . . . .2

Chapter 2. Server setup roadmap . . . . . . . . . . . . . . . . . .5

Chapter 3. What is included with your server . . . . . . . . . . . . .7

Features and technologies . . . . . . . . . . . . . . . . . . . . .7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . .10

Software . . . . . . . . . . . . . . . . . . . . . . . . . . .12

EasyStartup . . . . . . . . . . . . . . . . . . . . . . . . .12

EasyManage . . . . . . . . . . . . . . . . . . . . . . . . .12

Reliability, availability, and serviceability features . . . . . . . . . . . .12

Chapter 4. Server controls, LEDs, and power . . . . . . . . . . . . .15

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .15

Operator information panel . . . . . . . . . . . . . . . . . . .16

EasyLED diagnostics panel . . . . . . . . . . . . . . . . . . .16

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . .22

System-board internal connectors . . . . . . . . . . . . . . . . . .24

System-board external connectors . . . . . . . . . . . . . . . . . .25

System-board switches and jumpers . . . . . . . . . . . . . . . . .25

System-board LEDs . . . . . . . . . . . . . . . . . . . . . . .27

SAS riser-card connectors and LEDs . . . . . . . . . . . . . . . . .28

PCI riser-card adapter connectors . . . . . . . . . . . . . . . . . .29

PCI riser-card assembly LEDs . . . . . . . . . . . . . . . . . . .30

Power-supply LEDs . . . . . . . . . . . . . . . . . . . . . . .31

Server power features . . . . . . . . . . . . . . . . . . . . . .31

Turning on the server . . . . . . . . . . . . . . . . . . . . .31

Turning off the server . . . . . . . . . . . . . . . . . . . . .31

Chapter 5. Installing optional devices and replacing customer replaceable

units . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Installation guidelines . . . . . . . . . . . . . . . . . . . . . .33

System reliability guidelines . . . . . . . . . . . . . . . . . . .34

Working inside the server with the power on . . . . . . . . . . . . .34

Handling static-sensitive devices . . . . . . . . . . . . . . . . .35

Major components of the server . . . . . . . . . . . . . . . . . .35

Removing the cover . . . . . . . . . . . . . . . . . . . . . . .37

Internal cable routing and connectors . . . . . . . . . . . . . . . .38

Removing a PCI riser-card assembly . . . . . . . . . . . . . . . . .42

Installing a PCI riser-card assembly . . . . . . . . . . . . . . . . .43

Removing a PCI adapter from a PCI riser-card assembly . . . . . . . . .45

Installing a PCI adapter in a PCI riser-card assembly . . . . . . . . . . .46

Removing an Ethernet adapter . . . . . . . . . . . . . . . . . . .48

Installing an Ethernet adapter . . . . . . . . . . . . . . . . . . .49

Storing the full-length-adapter bracket . . . . . . . . . . . . . . . .49

Removing the microprocessor 2 air baffle . . . . . . . . . . . . . . .50

Installing the microprocessor 2 air baffle . . . . . . . . . . . . . . .51

Removing the DIMM air baffle . . . . . . . . . . . . . . . . . . .52

Installing the DIMM air baffle . . . . . . . . . . . . . . . . . . . .53

Removing a PCI adapter . . . . . . . . . . . . . . . . . . . . .54

Installing a PCI adapter . . . . . . . . . . . . . . . . . . . . . .56

Installing the full-length-adapter bracket . . . . . . . . . . . . . . . .60

Storing the full-length-adapter bracket . . . . . . . . . . . . . . . .60

Removing a virtual media key . . . . . . . . . . . . . . . . . . .61

Installing a virtual media key . . . . . . . . . . . . . . . . . . . .62

Removing a memory module (DIMM) . . . . . . . . . . . . . . . . .62

Installing a memory module . . . . . . . . . . . . . . . . . . . .64

DIMM installation sequence . . . . . . . . . . . . . . . . . . .66

Memory mirroring . . . . . . . . . . . . . . . . . . . . . . .66

Installing a DIMM . . . . . . . . . . . . . . . . . . . . . . .68

Removing a hot-swap power supply . . . . . . . . . . . . . . . . .69

Installing a hot-swap power supply . . . . . . . . . . . . . . . . .70

Removing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .72

Installing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .73

Removing the fan bracket . . . . . . . . . . . . . . . . . . . . .74

Installing the fan bracket . . . . . . . . . . . . . . . . . . . . .76

Removing the SAS riser card and controller assembly . . . . . . . . . .77

Installing the SAS riser card and controller assembly . . . . . . . . . . .78

Removing a SAS controller from the SAS riser card . . . . . . . . . . .79

Installing a SAS controller on the SAS riser card . . . . . . . . . . . .81

Moving the SAS-controller retention bracket . . . . . . . . . . . . . .82

Removing a SAS controller battery from the remote battery tray . . . . . . .84

Installing a SAS controller battery on the remote battery tray . . . . . . . .86

Removing a hot-swap hard disk drive . . . . . . . . . . . . . . . .87

Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . . .87

Removing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . . .89

Installing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . . .90

Removing a tape drive . . . . . . . . . . . . . . . . . . . . . .90

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . .91

Removing a microprocessor and heat sink . . . . . . . . . . . . . . .92

Installing a microprocessor and heat sink . . . . . . . . . . . . . . .94

Thermal grease . . . . . . . . . . . . . . . . . . . . . . . .96

Removing the battery . . . . . . . . . . . . . . . . . . . . . .97

Installing the battery . . . . . . . . . . . . . . . . . . . . . . .98

Completing the installation . . . . . . . . . . . . . . . . . . . . 100

Connecting the cables . . . . . . . . . . . . . . . . . . . . . 101

Updating the server configuration . . . . . . . . . . . . . . . . . 101

Chapter 6. Configuring the server . . . . . . . . . . . . . . . . . 103

Using the Setup Utility program . . . . . . . . . . . . . . . . . . 104

Starting the Setup Utility program . . . . . . . . . . . . . . . . 104

Setup Utility menu choices . . . . . . . . . . . . . . . . . . . 104

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using the Boot Manager program . . . . . . . . . . . . . . . . . 109

RAID controllers . . . . . . . . . . . . . . . . . . . . . . . .110

Using the LSI Configuration Utility program . . . . . . . . . . . . .110

Using the WebBIOS utility . . . . . . . . . . . . . . . . . . .112

Using the ThinkServer EasyStartup DVD . . . . . . . . . . . . . . .114

Before you use the ThinkServer EasyStartup DVD . . . . . . . . . .115

Configuring RAID . . . . . . . . . . . . . . . . . . . . . .115

EasyStartup overview . . . . . . . . . . . . . . . . . . . . .115

Installing your operating system without using EasyStartup . . . . . . .117

Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . .118

Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . .118

Updating the firmware . . . . . . . . . . . . . . . . . . . . . .118

iv ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Using the EasyUpdate Firmware Updater tool . . . . . . . . . . . .119

Starting the backup UEFI firmware . . . . . . . . . . . . . . . . .119

Using the Integrated Management Module . . . . . . . . . . . . . .119

IBM Advanced Settings Utility program . . . . . . . . . . . . . . . . 121

Installing ThinkServer EasyManage software . . . . . . . . . . . . . 121

Installation requirements . . . . . . . . . . . . . . . . . . . . 121

Installation order . . . . . . . . . . . . . . . . . . . . . . . 122

Installing Windows 2003 components on the Core Server . . . . . . . . 122

Installing Windows 2008 32-bit components . . . . . . . . . . . . . 123

Uninstalling the LANDesk Software Agent . . . . . . . . . . . . . 123

Using the remote presence capability and blue-screen capture . . . . . . . 124

Enabling the remote presence feature . . . . . . . . . . . . . . . 124

Obtaining the IP address for the Web-based interface access . . . . . . 124

Logging on to the Web interface . . . . . . . . . . . . . . . . . 125

Chapter 7. Solving problems . . . . . . . . . . . . . . . . . . . 127

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . 127

POST beep codes . . . . . . . . . . . . . . . . . . . . . . . 127

POST error codes . . . . . . . . . . . . . . . . . . . . . . . 128

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . 129

EasyStartup problems . . . . . . . . . . . . . . . . . . . . . 129

CD-RW/DVD drive problems . . . . . . . . . . . . . . . . . . 130

General problems . . . . . . . . . . . . . . . . . . . . . . 130

Hard disk drive problems . . . . . . . . . . . . . . . . . . . . 131

Intermittent problems . . . . . . . . . . . . . . . . . . . . . 131

USB keyboard, mouse, or pointing-device problems . . . . . . . . . . 132

Memory problems . . . . . . . . . . . . . . . . . . . . . . 134

Microprocessor problems . . . . . . . . . . . . . . . . . . . . 135

Monitor problems . . . . . . . . . . . . . . . . . . . . . . 136

Optional-device problems . . . . . . . . . . . . . . . . . . . 138

Power problems . . . . . . . . . . . . . . . . . . . . . . . 138

Serial port problems . . . . . . . . . . . . . . . . . . . . . 140

Software problems . . . . . . . . . . . . . . . . . . . . . . 141

Universal Serial Bus (USB) port problems . . . . . . . . . . . . . 142

Video problems . . . . . . . . . . . . . . . . . . . . . . . 142

EasyLED Diagnostics . . . . . . . . . . . . . . . . . . . . . . 142

Diagnosing problems using EasyLED Diagnostics . . . . . . . . . . 143

EasyLED LEDs . . . . . . . . . . . . . . . . . . . . . . . 143

Power-supply diagnostics . . . . . . . . . . . . . . . . . . . . 148

Appendix A. Getting help and technical assistance . . . . . . . . . . 151

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 151

Using the documentation . . . . . . . . . . . . . . . . . . . . . 151

Getting help and information from the World Wide Web . . . . . . . . . 151

Calling for service . . . . . . . . . . . . . . . . . . . . . . . 152

Using other services . . . . . . . . . . . . . . . . . . . . . . 152

Purchasing additional services . . . . . . . . . . . . . . . . . . . 153

Lenovo product service . . . . . . . . . . . . . . . . . . . . . 153

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 155

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Important notes . . . . . . . . . . . . . . . . . . . . . . . . 156

Product recycling and disposal . . . . . . . . . . . . . . . . . . 157

Compliance with Republic of Turkey Directive on the Restriction of Hazardous

Substances . . . . . . . . . . . . . . . . . . . . . . . . . 158

Recycling statements for Japan . . . . . . . . . . . . . . . . . . 158

Contents v

Battery return program . . . . . . . . . . . . . . . . . . . . . 159

German Ordinance for Work gloss statement . . . . . . . . . . . . . 160

Electronic emissions notices . . . . . . . . . . . . . . . . . . . 160

Federal Communications Commission (FCC) statement . . . . . . . . 160

Industry Canada Class A emission compliance statement . . . . . . . . 161

Avis de conformité à la réglementation d'Industrie Canada . . . . . . . 161

Australia and New Zealand Class A statement . . . . . . . . . . . . 161

United Kingdom telecommunications safety requirement . . . . . . . . 161

European Union EMC Directive conformance statement . . . . . . . . 161

German Class A compliance statement . . . . . . . . . . . . . . 161

Japanese Voluntary Control Council for Interference (VCCI) statement 163

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 163

Chinese Class A warning statement . . . . . . . . . . . . . . . . 163

Korean Class A warning statement . . . . . . . . . . . . . . . . 163

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

vi ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Important:

Each caution and danger statement in this document is labeled with a number. This

number is used to cross reference an English-language caution or danger

statement with translated versions of the caution or danger statement in the Safety

Information document.

For example, if a caution statement is labeled “Statement 1”, translations for that

caution statement are in the Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this document before you

perform the procedures. Read any additional safety information that comes with the

server or optional device before you install the device.

Attention: The information in this document regarding installing and removing

power supplies and connecting and disconnecting power refers to ac power

supplies only. If the server contains dc power supplies, see the documentation that

comes with the dc power supplies. In a dc power environment, only trained service

personnel other than Lenovo service technicians are authorized to connect or

disconnect power to the dc power supply and to install and remove a dc power

supply.

viii ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical

storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless

instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached

devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety ix

Statement 2:

CAUTION:

When replacing the lithium battery, use only the battery recommended by the

manufacturer. If your system has a module containing a lithium battery,

replace it only with the same module type made by the same manufacturer.

The battery contains lithium and can explode if not properly used, handled, or

disposed of.

Do not

v Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

x ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Statement 3:

CAUTION:

When laser products (such as CD drives, DVD drives, fiber optic devices, or

transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable

parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some

laser products contain an embedded Class 3A or Class 3B laser

diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly

with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product

Laser Klasse 1

Laser Klass 1

Luokan 1 Laserlaite

Appareil A Laser de Classe 1

`

Safety xi

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:

Use safe practices when lifting.

Statement 5:

CAUTION:

The power control button on the device and the power switch on the power

supply do not turn off the electrical current supplied to the device. The device

also might have more than one power cord. To remove all electrical current

from the device, ensure that all power cords are disconnected from the power

source.

1

2

xii ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Statement 8:

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

Statement 26:

CAUTION:

Do not place any object on top of rack-mounted devices.

Safety xiii

This server is suitable for use on an IT power-distribution system whose maximum

phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace

devices according to Clause 2 of the German Ordinance for Work with Visual

Display Units.

xiv ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Installation and User Guide

Chapter 1. Introduction

This Installation and User Guide is intended to use with your Lenovo

®

ThinkServer

™

RD220 Types 3729, 3779, 3797, and 3798 server. This document contains

information about:

v Setting up and cabling the server

v Starting and the server

v Installing options and replacing customer replaceable units (CRUs)

v Solving problems

The

server comes with the ThinkServer EasyStartup DVD to help you configure the

hardware, install device drivers, and install the operating system.

The server comes with a limited warranty. For information about the terms of the

warranty and getting service and assistance, see the Warranty and Support

Information document on the ThinkServer Documentation DVD. You can obtain

up-to-date information about the server and other Lenovo products at

http://www.lenovo.com/thinkserver.

Record information about the server in the following table. You will need this

information when you register the server with Lenovo.

Product name ThinkServer RD220

Machine type 3729, 3779, 3797, and 3798

Model number _____________________________________________

Serial number _____________________________________________

The model number and serial number are on the ID label 1 on the bezel, as

shown in the following illustration.

Note: The illustration in this document might differ slightly from your hardware.

For a list of supported optional devices for the server, see http://www.lenovo.com/

thinkserver.

Notices and statements in this document

The caution and danger statements that appear in this document are also in the

multilingual Safety Information document, which is on the Lenovo ThinkServer

Documentation DVD. Each statement is numbered for reference to the

corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice.

v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which

damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially

hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the

description of a potentially lethal or extremely hazardous procedure step or

situation.

Lenovo 3797 User manual

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