2. Axis
  3. COMPANION
COMPANION

Axis COMPANION User manual

  • Hello! I've read the AXIS Companion User Manual, which covers the AXIS video surveillance system involving network cameras, S3008 recorders, door stations and network speakers. The document outlines system setup, camera management, video recording, and remote management and other important features of AXIS products. I'm ready to answer your questions about the system and its components.
  • How do I access my cameras?
    How do I save a recording?
    How do I set up motion detection?
    How can I add a user to the system?
    How can I activate offline mode?
AXISCompanion
UserManual
AXISCompanion
TableofContents
Introduction...............................................3
LearnmoreaboutAXISCompanion.............................4
Systemrecommendations.....................................5
GetstartedwithAXISCompanion..............................6
RegisteraMyAxisaccount........................................6
Installthehardware.............................................6
Installthedesktopapp...........................................7
Createasite...................................................7
Installthemobileapp............................................8
Dailyuse..................................................9
Accessyourcameras.............................................9
Viewlivevideo.................................................9
Playarecording.................................................9
Savearecording................................................10
Playasavedrecording...........................................10
Validateasavedrecording........................................10
Takeasnapshot.................................................10
Adjusttheimagesettings.........................................11
Congurethevideoquality.......................................1 1
Viewevents....................................................12
Congurevideomotiondetection..................................12
Setupnotications..............................................13
Addauser.....................................................15
Activateofinemode............................................16
Showvideoonanexternaldisplay..................................16
Monitoranarrowspace..........................................17
Connecttoadoorstation.........................................17
Addcamerastoyoursite.........................................18
Removeacamerafromyoursite...................................19
Manageyoursystemremotely.....................................19
Usenetworkspeakers............................................22
Troubleshooting............................................24
Technicalissues,cluesandsolutions................................24
Fixcommonissues..............................................24
Upgradermware...............................................24
Hardresetacamera.............................................25
Hardresetarecorder............................................25
Saveasystemreport.............................................26
MigratingfromAXISCompanionClassictoversion4...................26
2
AXISCompanion
Introduction
Introduction
ThismanualdescribeshowtousetheAXISCompanionsoftwareversion4.0andlater.
AreyoucurrentlyusingAXISCompanionClassic?
•Toupgradetoversion4,seeMigratingfromAXISCompanionClassictoversion4onpage26.
3
AXISCompanion
LearnmoreaboutAXISCompanion
LearnmoreaboutAXISCompanion
Forvideotutorialsandwebapps,visitaxis.com/products/axis-companion/how-it-works
4
AXISCompanion
Systemrecommendations
Systemrecommendations
•OS:Windows1064–bit
•CPU:IntelCorei5
•RAM:4GB
•Graphicscard:256MBonboardvideomemory
•Graphicscarddriver:Alwaysusethelatestversion
•Network:100Mbps
•Internetaccessisrequiredduringsystemsetupandmanagement(liveandrecordedvideoavailableofine)
•UninterruptiblePowerSupply(UPS)
•Mobiledevices:iOS14orAndroid8.1
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AXISCompanion
GetstartedwithAXISCompanion
GetstartedwithAXISCompanion
Note
Internetaccessisrequiredduringthesystemsetup.
Installationoverview:
1.RegisteraMyAxisaccountonpage6
2.Installthehardwareonpage6
3.Installthedesktopapponpage7
4.Createasiteonpage7
5.Installthemobileapponpage8
Resultofsysteminstallation:
•ThermwareisupgradedonallAxisdevices.
•Apasswordissetforthedevices.
•Therecordingsareenabledwithdefaultsettings.
•Theremoteaccessisenabled.
RegisteraMyAxisaccount
RegisteraMyAxisaccountataxis.com/my-axis/login.
YoucanmakeyourMyAxisaccountmoresecurebyactivatingmulti-factorauthentication(MFA).MFAisasecuritysystemthat
addsanotherlayerofvericationtoensuretheuser’sidentity.
ActivateMFA:
1.LoginwithyourMyAxiscredentials.
2.GotoMyAxisandselectAccountsettingsinthedrop-downmenu.
3.Turnon2–Stepverication.
Youareredirectedtoaloginpage.
4.LoginwithyourMyAxiscredentials.
MFAisnowactive.
LoginwhenMFAisactive:
1.LogintoyourMyAxisaccount.
Anemailissenttoyou.
2.OpentheemailandclickAuthenticate.
Ifyoudidn’treceiveanemail,thencheckifit’sinyourspamfolder.Ifit’snotthere,thencontactITsupport.
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AXISCompanion
GetstartedwithAXISCompanion
Installthehardware
1.Installyourcamerahardware.
2.ConnecttherecordertoyournetworkviatheLANport.
Note
Ifyouhavenorecorder,thenyouneedacamerawithanAXISSurveillanceCardifyouwanttobeabletorecordvideo.
3.Connectthecamerastotherecorder’sintegratedPoEswitchoranexternalPoEswitch.
4.Connectthecomputertothesamenetworkastherecorder.
5.Connectthepowersupplytotherecorder.
Important
Youmustrstconnectthepowercordtotherecorder,andthenconnectthepowercordtothepoweroutlet.
6.Waitafewminutesfortherecorderandcamerastobootupbeforeproceeding.
CAUTION
Keeptherecorderinawellventilatedenvironmentandwithplentyofemptyspacearoundtherecordertoavoidoverheating.
Installthedesktopapp
1.Gotoaxis.com/products/axis-companionandclickDownloadtodownloadtheAXISCompaniondesktopappforWindows.
2.SigninusingyourMyAxisaccount.
3.Readthelicenseagreement,andselectoneofthealternativestoproceed.
4.Savetheletoalocationofyourchoice.
5.Openthele,andclickRuntostarttheinstallation.
6.Ifyouwanttoallowtheapptomakechangesonyourdevice,clickYes.
7.SelectlanguageandclickOK.
8.Followthesetupwizard.
Createasite
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t101121 14
Withreservationsforchangesintheuserinterface.
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AXISCompanion
GetstartedwithAXISCompanion
Asiteisasinglepointofentrytoasurveillancesolution,forexampleallcamerasinastore.Youcankeeptrackofseveralsites
throughasingleMyAxisaccount.
Note
IfyouhaveusedanearlierversionofAXISCompanion,thenyoumighthavedevicesthatarenotsupportedin
AXISCompanionversion4.Unsupporteddevicesincludethird-partyNASdevicesandoldAxisdeviceswitharmwarethat
can’tbeupdatedto5.50orlater.Thewizardwillinformyouaboutanysuchissuesandhelpyoutoaddressthem.
Note
SitesthatwerecreatedinanearlierversionthanAXISCompanionversion4,willnotappearinthelistofsites.Youcanread
theMigrationGuide(availableonthesupportwebpage)formoreinformation.
1.StarttheAXISCompaniondesktopapp.
2.SigninwithyourMyAxisaccount.
3.ClickGetstarted.
4.Nameyoursiteandenteryourcompanyname.
5.ClickNext.
6.Selectthedevicesyouwanttoaddtoyoursite.
Ifanydevicesarepassword-protected,thenyoumustenterthepasswordforthembeforetheycanbeselected.
Note
Ifyouhavedevicesthatarenotsupported,thenyoucanclickReadmoretondourwhytheyarenotsupported.
7.ClickNext.
8.Enterapassword.
ThispasswordisusedforaccessingthedevicewebpagesorofinemodeintheAXISCompanionmobileapp.
9.ClickNext.
10.OntheReadytoinstallpage,theremightbealistofcamerasthatneedtoberestored.Ifso,clicktheRestoredevice
linktoxtheissueonthedevicewebpage.
11.ClickFinishandwaitwhileAXISCompanionconguresthecameras.
Note
Thecongurationmaytakeseveralminutes.
Forgetting-startedvideotutorials,seeAXISCompaniontutorials.
Installthemobileapp
YoucanusetheAXISCompanionmobileapptosetupyoursystemandcontrolitfromanywhere.Real-timealertnoticationskeep
youawareofanysuspiciousactivity.Youcanalsoviewandexportvideorecordings.
1.GotoyourAppstoreorGoogleplay.
2.SearchforAXISCompanion4anddownloadtheapp.
3.OpentheAXISCompanionappandloginwithyourAxiscredentials.
Ifyoudon’thaveanAxisaccount,youcangotoaxis.com/my-axistoregisteranewaccount.
Tondoutmoreonhowtousetheapp,seeAXISCompaniontutorials.
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Dailyuse
Accessyourcameras
1.SignintoAXISCompaniononacomputeroramobiledeviceusingyourMyAxisaccount.
2.Enterthesitethatcontainsyourcameras.
FindoutmoreatAXISCompaniontutorials.
Viewlivevideo
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10074647
Withreservationsforchangesintheuserinterface.
1.Goto
2.Selectwhichcamerayouwanttoview.
Towatchavideoofhowtozoom,panandtakesnapshots,seetheAXISCompaniontutorials.
Playarecording
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10074285
Withreservationsforchangesintheuserinterface.
1.Goto
2.Usethetimelineandcalendartondtherecording.
3.Selectthecamerainthetimelineandmovetheplaybackmarkertothedesiredtime.
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Note
Whenyoumovetheplaybackmarker,thevideoimageisupdatedcontinuously.Thismakesiteasyforyoutondaspecic
momentintherecording.
4.ClickPlay.
Towatchavideoofhowtobrowseandplayrecordings,seetheAXISCompaniontutorials.
Savearecording
1.Goto>
2.Selectstartandendtimesforacamerarecording.
3.Selectwhichcamerastosaverecordingsfrom.
4.TosavetoaUSBdriveonanAXISS3008Recorder,selecttheSavetorecorderUSBcheckbox.
Note
TherstpartitionofyourUSBdevicemustuseanexFATorNTFSlesystem.
5.Savetherecording.
Towatchavideoofhowtosaverecordings,seetheAXISCompaniontutorials.
Playasavedrecording
Toplayasavedrecording,openitwithAXISFilePlayer.
Whenyousavearecording,theAXISFilePlayerwillbesavedinthesamefolder.TheAXISFilePlayerhasatimelineshowing
whattimetherecordingwasmade.
Validateasavedrecording
Youcanvalidatearecordingtoconrmthatthetimestampandimageshavenotbeenmanipulatedaftertherecordingwasrst
saved.Forthispurpose,adigitalsignaturewillbeincludedinthelewhenyousavearecording.Youcanaddapasswordtothe
digitalsignatureforincreasedsecurity.
Toprotectyourdigitalsignaturewithapasswordwhensavingarecording:
1.Goto>Settings>File.
2.UnderVideoformat,selectWindowsMediaFormat(.asf).
3.SelectShowdigitalsignatureoptionswhensavingrecordings.
Nowwhensavingarecording,theDigitalsignaturewindowappears,allowingyoutochooseapasswordforthesignature.
Validatearecording:
1.OpenthesavedrecordingwithAXISFilePlayer.
2.ClickToolsandselectVerifydigitalsignature.
3.Enterpassword,ifapasswordwasappliedtothesignature,andclickOK.
Awindowappearstoinformwhetherornottherecordingisvalid.
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Dailyuse
Takeasnapshot
Takeasnapshotfromliveview:
•Click
Takeasnapshotfromrecordings:
1.Usethetimelineandcalendartondtherecording.
2.Selectthecamerainthetimelineandmovetheplaybackmarkertothedesiredtime.
3.Clicktostartinvestigationmode.
-Investigationmodeallowsyoutostepthroughtherecordedvideo,framebyframe,tondtheexactmoment
whenanincidenthappenedandtakeasnapshotfromthatmoment.
4.Tondtheincident,clickonthethumbnailstostep30,15,5or1framesbackward(toppanel)orforward(bottom
panel).Youcanalsomovetheslider.
5.Whensatised,clicktotakeasnapshot.
-Formostcamerasthesnapshotwillcontaintheentirecameraimage,regardlessofthezoomlevel.Forcameras
withadewarpedimage,thesnapshotwillbethezoomed-inimage.
Changethefolderwheresnapshotsaresaved:
1.Goto>Customize.
2.ChangethesettingsunderSnapshots.
Adjusttheimagesettings
1.Goto>Cameras.
2.Click>Imagesettingsforthecamerayouwanttoadjust.
Youcancontroltheimagebyadjustingsettingslike:
•Appearance
•Exposure
•Overlay
•Day&Night
•Privacymask
•Focus&zoom
Congurethevideoquality
Youcancongurethevideoqualitytosuityourimagequalityrequirementsandbandwidthusage.Videoqualitysettingsaffect
motionrecording,continuousrecordingandliveview.
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1.Goto>Cameras.
2.Right-clickthecamerayouwanttocongureandselectVideoQualitySettings.
3.Edittheprolesettingsfor:
-High(resolutionswithanimagewidthabove640pixles)
-Low(resolutionswithanimagewidthupto1920pixles)
Note
HighresolutionsfortheLowsettingmayaffecttheperformanceofscrubbingwhenyouviewrecordings.
4.ClickOKtosave.
Viewevents
ClicktoviewalistofeventsthatwasdetectedbyAxisanalytics,suchasmotiondetectionorfenceguard.
•Clickaneventinthelisttoseearecordingoftheevent.
•Right-clickaneventinthelistifyouwanttogotoliveviewforthecamerathattriggeredtheevent.
EventswillonlyappearinthelistifthecorrespondingAxisanalyticsfeatureisactive.
•ToactivateanAxisanalyticsfeature,goto>Events
Example
Areceptionistpushesapanicbutton.Anoperatorisnotiedandviewstheevent.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10163162
Withreservationsforchangesintheuserinterface.
Congurevideomotiondetection
Recordingonlywhenmotionisdetectedsavesconsiderablyondiskspaceandbandwidth,comparedtocontinuousrecording.
Ifthemotiondetectionistriggeredtoooften,youcanadjustthesettingstoignorepartsofthevieworcertaintypesofevents.
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AXISCompanion
Dailyuse
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10130736
Withreservationsforchangesintheuserinterface.
1.InAXISCompanion,goto>Cameras.
2.MakesurethecameraisenabledintheMotiondetectioncolumn.
3.ClickforacameraandselectMotionrecording....
4.IntheMotionrecordingdialog,clickSettings....
5.Choosewhatpartofthecameraviewtoincludeinthemotiondetection:
-Editthedarkareatobeincludedformotiondetection.
-Todrawanareathatwillbeexcludedfrommotiondetection,selectExcludeareaandeditthelightarea.
Note
Forsomecameramodelsyoucanonlydrawsquares,andforothersyoucandrawmorecomplexpolygons.
6.ExpandAdvancedtoadjustthesettingsofthelters.
-Smallobjectslter—Ignoreobjectsthataresmall,suchasanimals.
-Swayingobjectslter—Ignoreobjectsthatonlymovewithinashortdistance,suchastreesoragsthat
movewhenitiswindy.
Note
Theswayingobjectslerisnotavailableforallcameramodels.
-Short-livedobjectslter—Ignoreobjectsthatonlyappearforashortperiodoftime,suchaslightbeams
frompassingcarsorfast-movingshadows.
7.ClickOKtwice.
Setupnotications
YoucanmakeAXISCompanionsendanoticationtoyourmobileappwhencertaintypesofmotionoccurinacameraview.
ThemotiontriggersarebasedonthefollowingACAPs:
•AXISVideoMotionDetection
•AXISFenceGuard
Worow:
1.MakesuretheACAPisactivatedinyourdevice.
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2.InAXISCompanion,goto>EventsandselectanACAP.
3.Congureascheduleforwhenyouwanttoreceivenotications.
4.UnderActivation,selectthecamerasyouwantnoticationsfrom.
Receivingnoticationsonyourmobiledevice:
•PushnoticationsaresenttoyourmobileappifyouareloggedintoyourMyAxisaccountonyourmobile.
•WhenyouinstalltheAXISCompanion4mobileapp,youmustacceptwhenpromptedwithaquestionifyouwantto
receivenotications.Ifyouwanttodeactivatethenoticationslateron,gotothesettingsofyourmobiledevice,select
theAXISCompanion4app,anddisablethenotications.
Toturnnoticationsonoroffinthemobileapp:
1.Goto>Notications.
2.TurnMotiondetectiononoroff.
Whenanoticationissent,itwillappearasapopupmessageonyourmobiledevice.Tapthemessagetoopentheplayback
oftheongoingevent.
Videomotiondetection
Youcanreceivenoticationswhenmotionisdetected.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10157469
Withreservationsforchangesintheuserinterface.
Workow:
1.Makesuremotiondetectionisactivatedforyourdevice.
2.Setupaschedule.
3.Activatenoticationsbasedonmotiondetection.
Fenceguard
Youcanreceivenoticationswhenavirtualfenceiscrossedinacameraview.
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AXISCompanion
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Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10157470
Withreservationsforchangesintheuserinterface.
Workow:
1.GotothedevicewebpageandopenAXISFenceGuard.
2.Drawavirtualfence.
3.GotoAXISCompanionandactivatefenceguardnotications.
Addauser
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10133929
Withreservationsforchangesintheuserinterface.
1.Goto>Users.
2.ClickAdd....
3.Enteranemailaddressandselectanaccesslevel,thenclickOK.
Thefollowingaccesslevelsareavailable:
Administrator
Fullaccess
Operator
Canaccessrecordingsandliveview,butcan’tmakeanychangestothesite
Viewer
Canonlyaccessliveview
15
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Activateofinemode
IfyouarerunningAXISCompanionwhilethereisnoconnectiontotheinternet,thenyoucanenterofinemode.Thismakes
LiveviewandRecordingsavailablelocally.However,youwillnotbeabletoaccesstheCongurationmenuwhiletheinternet
connectionisdown.
Activateofinemode:
•Click>SiteandturnonOfinemode.
Note
Youcanonlyuseliveviewandplaybackwhileinofinemode.Allotheroperationsrequireconnectiontotheinternet.
ThePCthataccessthesiteinofinemodeshouldbeconnectedtothesamesubnetasthecameras.Youcan’tuseofine
modeifanyofthenetworksthePCisconnectedtohaveaccesstotheinternet.
Tobeabletoaccessthesitewithoutinternetconnection,makesureofinemodeisenabledbeforegoingofine.
Tocreateandsetupasite,yourcomputerandallyourdevicesmusthaveinternetaccess.
Themobileappwillusethesamepasswordaswassetforthedevicewhenthesitewascreated.
Forsitesthatwillbeusedmostlyofine,werecommendyoutosetthemupwithstaticIPorDHCPreservation.
Noticationswillnotbesentduringofinemode.
Youneedinternetaccesstobeabletogetafullsystemreport.
Showvideoonanexternaldisplay
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/53506#t10134228
Withreservationsforchangesintheuserinterface.
Whatyouneed:
•AnAppleTVorAndroidTVdevice.
•TheAXISCompanion4appinstalledonyourmobiledevice.
•TheAXISCompanionTVappinstalledfromtheappstoreonyourAppleTVorAndroidTVdevice.
•Yourcameras,mobileappandTVappmustallbeconnectedtothesamelocalnetwork.
•AppleTV4andNvidiaShieldwithAndroid6orlater.
Thisishowyoudoit:
1.OpentheAXISCompanion4mobileappandlogin.
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2.GotoDevices>andselectyourexternaldisplay.
Note
Itmaytakeafewsecondsbeforetheiconappears.
3.Selectthecamerasyouwanttoshowonyourexternaldisplay.
4.Tapandwaitforthecongurationtocomplete.
5.Youcanviewasinglecameraatatimeorcreateasplitviewwithupto16cameras.
6.WhentheAXISCompanion4TVappopens,readtheinstructionsonthescreenabouthowtonavigateintheapp.
Monitoranarrowspace
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowspace,forexampleastaircase,hallway,road,ortunnel.
1.Adjustthecameraoritslenstoaverticaleldofview.
2.InAXISCompanion,goto>Cameras.
3.Ontherowofthecamerayouwanttoadjust,click>Imagesettings.
4.OntheAppearancetab,selectasuitableangleforOrientation.
5.ClickClose.
Connecttoadoorstation
YoucanconnectadoorstationtobothyourAXISCompaniondesktopappaswellasthemobileapp.Thismakesitpossibleforyouto
answercalls,unlockadoorandviewadoorstationvideowithyourmobiledevice.
Note
Tounlockadoor,yourdoorstationmustbeproperlyconnectedtothedoor’selectroniclock.Thedocumentationforyourdoor
stationcontainsinformationabouthowtomakethisconnectioncorrectly.Tondthedocumentationforyourdoorstation,
gotoaxis.com/products/access-control/network-door-stations
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Note
Makesurethedoorstationisconnectedtothesamenetworkasyourcomputer,otherwiseitwon'tshowupinthelistof
devicesinyourAXISCompanionapps.
Connectyourdesktopapptoadoorstation
1.IntheAXISCompaniondesktopapp,goto>Cameras.
2.ClickAdddevicesandaddthedoorstation.
YoucannowanswerthedoorstationwithyourAXISCompaniondesktopapp.
Connectyourmobileapptoadoorstation
1.Connectyourdesktopapptoadoorstationonpage18.
2.StarttheAXISCompanion4mobileapp.
3.LogintothesameMyAxisaccountasyouusedforthedesktopapp.
YoucannowanswerthedoorstationwithyourAXISCompanion4mobileapp.
Giveotherusersaccesstothedoorstation:
1.FromtheAXISCompaniondesktopapp,goto>Users.
2.Invitetheusertothesite.
Turnoffcallsfromthedoorstation:
1.IntheAXISCompanion4mobileapp,gotoUser.
2.GotoNoticationsandturnoffDoorstationcalls.
Addcamerastoyoursite
1.ConnectthecamerastotherecordersintegratedPoEswitchoranexternalPoEswitch.
2.Goto>Cameras.
3.ClickAdddevices.
4.Selectthedevicesyouwanttoaddtoyoursite.
Ifanydevicesarepassword-protected,thenyoumustenterthepasswordforthembeforetheycanbeselected.
Note
Ifyouhavedevicesthatarenotsupported,thenyoucanclickReadmoretondourwhytheyarenotsupported.
5.ClickNext.
6.Enterapassword.
ThispasswordisusedforaccessingthedevicewebpagesorofinemodeintheAXISCompanionmobileapp.
7.ClickNext.
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8.OntheReadytoinstallpage,theremightbealistofcamerasthatneedtoberestored.Ifso,clicktheRestoredevice
linktoxtheissueonthedevicewebpage.
9.ClickFinishandwaitwhileAXISCompanionconguresthecameras.
Note
Thecongurationmaytakeseveralminutes.
Removeacamerafromyoursite
1.Goto>Cameras.
2.Ontherowofthecamerayouwanttoremove,click>Remove.
3.Ifthecamerahasongoingrecordings,selectStopmotionandcontinuousrecordingtostoprecordings.
4.ClickOK.
Manageyoursystemremotely
Remoteaccesstoasurveillancesystemcansavealotoftimeandmoneywhenmaintainingandtroubleshootingasystem.
WiththeRemoteSystemManagementtoolforAXISCompanionyougetanoverviewoftheinstallationsandcanundertakesimple
maintenancestepsrightaway,suchas:
•Restartingdevices
•Upgradingdevices
•Manageuserpermissions
Getstartedwithremotemanagement
Note
Onlyuserswithadministratorrightshaveaccesstothesites.
1.Gotohttps://connect.axis.com
2.LogintoyourMyAxisaccount.
Alistofyoursitesisshown.
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•Tondasite,typeinthesearcheld.
•Toonlydisplaysitesthatcontainerrors,clickHaserror.
•Tosignout,clicktheinitialsmenuandthenSignout.
•Toseewhoiscurrentlyloggedin,clicktheinitialsmenu.
Managesites
20
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