Bull Advanced SerialRAID Adapters SA33-3285-02 Specification

Bull ESCALA

T610, PL 400T and PL 600T

Service Guide

86 A1 40KX 03

ORDER REFERENCE

Bull ESCALA

T610, PL 400T and PL 600T

Service Guide

Hardware

May 2002

BULL CEDOC

357 AVENUE PATTON

B.P.20845

49008 ANGERS CEDEX 01

FRANCE

86 A1 40KX 03

ORDER REFERENCE

The following copyright notice protects this book under the Copyright laws of the United States of America

and other countries which prohibit such actions as, but not limited to, copying, distributing, modifying, and

making derivative works.

Copyright Bull S.A. 1992, 2002

Printed in France

Suggestions and criticisms concerning the form, content, and presentation of

this book are invited. A form is provided at the end of this book for this purpose.

To order additional copies of this book or other Bull Technical Publications, you

are invited to use the Ordering Form also provided at the end of this book.

Trademarks and Acknowledgements

We acknowledge the right of proprietors of trademarks mentioned in this book.

AIX



is a registered trademark of International Business Machines Corporation, and is being used under

licence.

UNIX is a registered trademark in the United States of America and other countries licensed exclusively through

the Open Group.

In this book, 25F/80 stands for T610, 256/F0 for

PL 400T and 256/F1 for PL 600T.

The information in this document is subject to change without notice. Groupe Bull will not be liable for errors

contained herein, or for incidental or consequential damages in connection with the use of this material.

Contents

Safety Notices ........................xi

Electrical Safety .......................xii

Laser Safety Information.....................xii

Laser Compliance ......................xii

Data Integrity and Verification ..................xv

About This Book ......................xvii

ISO 9000 .........................xvii

Related Publications......................xvii

Trademarks ........................xviii

Chapter 1. Reference Information .................1

Overview ..........................1

Bus Architecture.......................2

Microprocessor .......................2

Memory .........................3

Media Drives ........................3

Internal Hard Disk Drives ....................3

Power Supply .......................3

Keyboard .........................3

Mouse ..........................3

Operator Panel .......................4

Input/Output Ports ......................4

Security Features ......................4

Data Flow with One-Way Processor .................5

Data Flow with Two- to Six-Way Processor ...............6

Power Flow .........................7

Powering Off and Powering On the System...............8

Powering Off the System ....................8

Powering On the System ....................8

Powering Off and Powering On the System Using the Service Processor ....8

Console Strategy .......................9

Power-On Self-Test.......................9

POST Indicators........................9

POST Keys .........................10

1Key..........................10

5Key..........................10

6Key..........................11

8Key..........................11

System Unit Locations .....................12

Front View ........................12

Rear View ........................13

System Board .......................14

Operator Panel.......................15

System Memory .......................15

One-Way Processor Memory Placement Rules ............15

iii

Riser Card Memory Placement Rules ...............16

Logical and Physical Locations ..................16

Physical Location Codes ....................16

Location Code Format ....................16

Multiple FRU Callout Instructions .................17

AIX Location Codes ......................18

AIX and Physical Location Code Reference Tables ...........20

Memory Riser Card and Memory DIMM Locations ...........22

One-Way Processor Card Memory DIMM Locations ..........23

Specifications ........................29

Dimensions ........................29

Weight .........................30

Operating Environment ....................30

Operating Voltage ......................30

Heat Output (Maximum)....................30

Acoustics ........................31

External AC Power Cables ....................31

Service Inspection Guide ....................31

Chapter 2. Diagnostics Overview .................33

Maintenance Analysis Procedures (MAPs)...............33

Checkpoints.........................34

FRU Isolation ........................35

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........37

Entry MAP .........................37

Quick Entry MAP .......................38

Quick Entry MAP Table of Contents ................39

MAP 1020: Problem Determination .................44

Purpose of this MAP .....................44

MAP 1520: Power.......................48

Step 1520-1........................48

Step 1520-2........................49

Step 1520-3........................49

Step 1520-4........................50

Step 1520-5........................50

Step 1520-6........................51

Step 1520-7........................51

MAP 1540: Minimum Configuration .................52

Purpose of this MAP .....................53

SSA Maintenance Analysis Procedures (MAPs) .............70

Using SSA MAPs ......................72

MAP 2010: SSA Hot-Swap Disk Drive–Start ..............72

Step 2010-1........................72

Step 2010-2........................72

Step 2010-3........................73

Step 2010-4........................73

Step 2010-5........................73

Step 2010-6........................73

Step 2010-7........................73

iv Service Guide

Step 2010-8........................74

Step 2010-9........................74

Step 2010-10 .......................74

Step 2010-11 .......................74

Step 2010-12 .......................74

Step 2010-13 .......................75

MAP 2323: SSA hot-swap disk drive Intermittent Link Verification .......75

Step 2323-1........................75

Step 2323-2........................75

Step 2323-3........................76

MAP 2324: SSA hot-swap disk drive RAID ..............76

Chapter 4. Checkpoints ....................77

IPL Flow ..........................78

Service Processor Checkpoints ..................79

Firmware Checkpoints .....................85

Boot Problems and Concerns ...................96

Step 1 .........................96

Step 2 .........................96

Step 3 .........................97

Step 4 .........................97

Step 5 .........................98

Chapter 5. Error Code to FRU Index ................99

Four-Character Checkpoints ...................99

Operator Panel Replacement ...................99

Replacing the Network Adapter ..................99

Determining Location Code....................99

Checkpoint and Error Code Index .................100

Performing Slow Boot .....................101

Confirming Initial Error Code ...................101

Memory-Related Error Codes ..................102

Operator Panel Error Codes ...................103

SPCN Error Codes ......................104

Firmware Error Codes .....................111

Service Processor Error Codes ..................132

System Firmware Update Messages ................233

Common Firmware Error Codes..................233

Scan Log Dump Progress Codes .................240

Problem Determination-Generated Error Codes ............241

Chapter 6. Loading the System Diagnostics In Service Mode.......243

Default Boot List and Service Mode Bootlist..............244

Chapter 7. Using the Service Processor ..............245

Service Processor Menus ....................246

Accessing the Service Processor Menus Locally ...........246

Accessing the Service Processor Menus Remotely..........246

Saving and Restoring Service Processor Settings ...........246

Menu Inactivity ......................247

Contents v

General User Menu ......................247

Privileged User Menus .....................248

Main Menu........................248

Service Processor Setup Menu .................250

Passwords........................251

System Power Control Menu..................254

System Information Menu ...................258

Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 262

Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 263

Processor Card Memory DIMM Locations for Service Processor Menus . . . 263

Language Selection Menu ..................265

Call-In/Call-Out Setup Menu ..................266

Modem Configuration Menu ..................267

Serial Port Selection Menu ..................268

Serial Port Speed Setup Menu .................268

Telephone Number Setup Menu.................269

Call-Out Policy Setup Menu ..................270

Customer Account Setup Menu .................271

Service Processor Procedures in Service Mode ............271

Service Processor Functions ...................272

System Power-On Methods ...................273

Service Processor Reboot/Restart Recovery .............274

Boot (IPL) Speed .....................274

Failure During Boot Process ..................274

Failure During Normal System Operation..............274

Service Processor Reboot/Restart Policy Controls...........275

System Firmware Updates ...................276

General Information on System Firmware Updates ..........276

Determining the Level of Firmware on the System...........276

Updating System Firmware From the Service Processor Menus ......276

Configuring and Deconfiguring Processors or Memory ..........277

Run-Time CPU Deconfiguration (CPU Gard) ............277

Service Processor System Monitoring - Surveillance ...........278

System Firmware Surveillance .................278

Operating System Surveillance .................278

Call-Out (Call-Home) .....................279

Console Mirroring ......................280

System Configuration ....................280

Service Processor Error Log ...................281

LCD Progress Indicator Log ...................282

Service Processor Operational Phases ...............283

Pre-Standby Phase .....................283

Standby Phase ......................283

Bring-Up Phase ......................284

Run-Time Phase......................285

Chapter 8. Using System Management Services ...........287288

Password Utilities .....................288

Display Error Log .....................289

Remote Initial Program Load Setup ...............289

vi Service Guide

SCSI Utilities .......................293

Select Console ......................293

MultiBoot ........................294

Select Language......................297

OK Prompt........................297

Exiting System Management Services...............297

Chapter 9. Removal and Replacement Procedures ..........299

Handling Static-Sensitive Devices .................300

Removal and Replacement Procedures ...............300

Covers ..........................301

Removing the Covers ....................301

Replacing Covers .....................304

Removing Processor and Memory Riser Card Cover ...........305

Replacing Processor and Memory Riser Card Cover ..........305

Hot-Pluggable FRUs .....................306

Hot-Pluggable Options .....................306

Stopping the System Unit ....................306

Disk Drive Options ......................307

Disk Drive Slot LED Definitions .................309

Preinstallation Considerations .................309

Removing Hot-Plug SCSI Disk Drives ...............309

Replacing Hot-Plug SCSI Disk Drives ...............311

Configuring and Deconfiguring SCSI Hot-Swap Disk Drives .......313

Removing Hot-Plug SSA Disk Drives ...............314

Replacing Hot-Plug SSA Disk Drives ...............316

PCI Adapter Options .....................318

PCI Slot LED Definitions ...................318

Removing Adapter Cards ....................319

Removing a Non-Hot-Pluggable PCI Adapter ............319

Removing a Hot-Pluggable PCI Adapter ..............320

Replacing Adapter Cards ....................322

Replacing a Non-Hot-Pluggable PCI Adapter ............323

Replacing a Hot-Pluggable PCI Adapter ..............324

PCI Hot-Plug Manager Access ..................326

Accessing Hot-Plug Management Functions.............326

PCI Hot-Plug Manager Menu..................327

Fans and Fan Fillers .....................328

Removal ........................328

Replacement .......................328

Power Supplies .......................328

Removal ........................329

Replacement .......................329

Installing the Redundant Power and Cooling Option ...........329

Installing a Redundant Fan ..................329

Installing a Redundant Power Supply ...............330

Memory Riser Card and Processor Card ...............332

Removing a Memory Riser Card or One-Way Processor Card.......332

Installing a Memory Riser Card or a One-Way Processor Card ......333

Memory and Processor Card CEC Assembly .............334

Contents vii

Removal ........................334

Replacement .......................334

System Memory Options ....................335

Memory Placement with a One-Way Processor Card..........335

Memory Placement for a Memory Riser Card ............336

Memory DIMMs .......................336

Removing Memory DIMMs ..................336

Replacement .......................338

Processor Card ......................339

Removal ........................339

Replacement .......................339

Battery ..........................339

Removal ........................340

Replacement .......................340

Operator Panel .......................341

Removal ........................341

Operator Panel Cable .....................342

Removal ........................342

PCI Adapter Dividers .....................343

Removal ........................343

Replacement .......................343

System Board Assembly ....................343

Removal ........................343

Replacement .......................344

Internal Disk Drive Bays ....................344

Removing a Two-Position SCSI Disk Drive Bay ...........345

Replacing a Two-Position SCSI Disk Drive Bay............346

Removing Six-Position SCSI (SES) or SSA Disk Drive Bays .......350

Replacing Six-Position SCSI (SES) or SSA Disk Drive Bays .......352

SCSI and SSA Cabling Configurations ...............355

Two-Position SCSI Disk Drive Bay Cabling .............355

First Six-Position SCSI Disk Drive Bay Cabling............356

Second Six-Position SCSI Disk Drive Bay Cabling...........357

Two Six-Position SCSI RAID Bays Connected to a Single RAID Adapter . . . 357

One Six-Position SCSI RAID Bay and One Six-Position SSA Bay .....358

Two Six-Position SSA Bays Connected to the Same SSA Loop ......358

Replacing Non-Hot-Plug Drives ..................359

Removing a Media Drive from the Optional Media Position ........359

Replacing a Media Drive in the Optional Media Position.........360

Removing a Disk Drive from the Two-Position Disk Drive Bay .......360

Replacing a Disk Drive in the Two-Position Disk Drive Bay ........362

Chapter 10. Parts Information ..................365

Covers ..........................365

Right Side .........................367

Left Side .........................370

Accessories ........................372

Power Cords .......................372

Keyboards and Mouse ....................374

viii Service Guide

Appendix A. Environmental Notices................375

Product Recycling and Disposal..................375

Acoustical Noise Emissions ...................375

Declared Acoustical Noise Emissions ................375

Appendix B. Notices .....................377

Appendix C. Service Processor Setup and Test ...........379

Service Processor Setup Checklist .................379

Testing the Setup ......................380

Testing Call-In ......................380

Testing Call-Out ......................380

Serial Port Configuration ...................381

Appendix D. Modem Configurations ...............383

Sample Modem Configuration Files ................383

Generic Modem Configuration Files ...............383

Specific Modem Configuration Files ...............383

Configuration File Selection ...................384

Examples for Using the Generic Sample Modem Configuration Files ....386

Customizing the Modem Configuration Files.............386

IBM 7852-400 DIP Switch Settings................387

Xon/Xoff Modems .....................387

Ring Detection ......................387

Terminal Emulators .....................388

Recovery Procedures ....................388

Transfer of a Modem Session ..................388

Recovery Strategy .....................389

Prevention Strategy .....................390

Modem Configuration Sample Files ................391

Sample File modem_m0.cfg ..................391

Sample File modem_m1.cfg ..................393

Sample File modem_z.cfg...................395

Sample File modem_z0.cfg ..................397

Sample File modem_f.cfg ...................399

Sample File modem_f0.cfg ..................402

Sample File modem_f1.cfg ..................405

Appendix E. SSA Problem Determination Procedures .........409

Disk Drive Module Power-On Self-Tests (POSTs) ............409

Adapter Power-On Self-Tests (POSTs) ...............409

Appendix F. SSA Software and Microcode Errors ...........411

Service Request Numbers (SRNs) .................411

SRN Table ........................411

Using the SRN Table ....................411

Software and Microcode Errors .................411

FRU Names and Abbreviations Used in the SRN Table .........412

SSA Loop Configurations That Are Not Valid .............420

SSA Location Code Format ...................421

Contents ix

SSA Loops and Links .....................422

The SSA Adapter .....................423

Disk Drive Module Strings...................423

Pdisks, Hdisks, and Disk Drive Module Identification ..........423

Rules for SSA Loops ....................424

Loops and Data Paths ....................424

Index ..........................427

x Service Guide

Safety Notices

A

danger

notice indicates the presence of a hazard that has the potential of causing

death or serious personal injury. Danger notices appear on the following pages:

v xii

v 48

v 299

v 329

A

caution

notice indicates the presence of a hazard that has the potential of causing

moderate or minor personal injury. Caution notices appear on the following pages:

v xii

v 48

v 299

v 359

Note: For a translation of these notices, see the

System Unit Safety Information

manual, order number SA23-2652.

xi

Electrical Safety

Observe the following safety instructions any time you are connecting or disconnecting

devices attached to the server.

DANGER

An electrical outlet that is not correctly wired could place hazardous voltage

on metal parts of the system or the devices that attach to the system. It is the

responsibility of the customer to ensure that the outlet is correctly wired and

grounded to prevent an electrical shock.

Before installing or removing signal cables, ensure that the power cables for

the system unit and all attached devices are unplugged.

When adding or removing any additional devices to or from the system,

ensure that the power cables for those devices are unplugged before the

signal cables are connected. If possible, disconnect all power cables from the

existing system before you add a device.

Use one hand, when possible, to connect or disconnect signal cables to

prevent a possible shock from touching two surfaces with different electrical

potentials.

During an electrical storm, do not connect cables for display stations, printers,

telephones, or station protectors for communications lines.

CAUTION:

This product is equipped with a three–wire power cable and plug for the user’s

safety. Use this power cable with a properly grounded electrical outlet to avoid

electrical shock.

Laser Safety Information

CAUTION:

This product may contain a CD-ROM which is a class 1 laser product.

Laser Compliance

All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR

Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in

compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the

label on each part for laser certification numbers and approval information.

xii Service Guide

CAUTION:

All IBM laser modules are designed so that there is never any human access to

laser radiation above a class 1 level during normal operation, user maintenance,

or prescribed service conditions. Data processing environments can contain

equipment transmitting on system links with laser modules that operate at

greater than class 1 power levels. For this reason, never look into the end of an

optical fiber cable or open receptacle. Only trained service personnel should

perform the inspection or repair of optical fiber cable assemblies and receptacles.

Preface xiii

xiv Service Guide

Data Integrity and Verification

These computer systems contain mechanisms designed to reduce the possibility of

undetected data corruption or loss. This risk, however, cannot be eliminated. Users who

experience unplanned outages, system failures, power fluctuations or outages, or

component failures must verify the accuracy of operations performed and data saved or

transmitted by the system at or near the time of the outage or failure. In addition, users

must establish procedures to ensure that there is independent data verification before

relying on such data in sensitive or critical operations. Users should periodically check

our support websites for updated information and fixes applicable to the system and

related software.

xv

xvi Service Guide

About This Book

This book provides maintenance information that is specific to the 25F/80, 256/F0 and

256/F1, as well as to adapters and attached devices that do not have their own service

information. In this book, the 25F/80, 256/F0 and 256/F1 are hereafter referred to as

the ″system″ or the ″server.″

This book also contains Maintenance Analysis Procedures (MAPs) that are not common

to other systems. MAPs that are common to all systems are contained in the

Diagnostic

Information for Multiple Bus Systems

.

This book is used by the service technician to repair system failures. This book

assumes that the service technician has had training on the system unit.

ISO 9000

ISO 9000 registered quality systems were used in the development and manufacturing

of this product.

Related Publications

The following publications are available for purchase:

v The

System Unit Safety Information

, order number SA23-2652, contains translations

of safety information used throughout this book.

v The

26F/80, 256/F0, and 256/F1 User’s Guide

, order number SA23-2534, contains

information to help users set up, install options, configure and modify the system,

and solve minor problems.

v The

Diagnostic Information for Multiple Bus Systems

, order number SA23-2769,

contains common diagnostic procedures, error codes, service request numbers, and

failing function codes. This manual is intended for trained service technicians.

v The

PCI Adapter Placement Reference

, order number SA23-2504, contains

guidelines for placement of PCI adapters into I/O slots of Models 25F/80, 256/F0,

and 256/F1 systems. This manual is intended to help when planning to install

adapters so that optimum, tested adapter configurations are used.

v The

Adapters, Devices, and Cable Information for Multiple Bus Systems

, order

number SA23-2778, contains information about adapters, external devices, and

cabling. This manual is intended to supplement information found in the

Diagnostic

Information for Multiple Bus Systems

.

v The

Site and Hardware Planning Information

, order number SA38-0508, contains

information to help you plan your installation.

v

SSA Adapters User’s Guide and Maintenance Information

, order number SA33-3272,

is intended to help users and service representatives work with and diagnose

problems with SSA adapters and devices.

v

RS/6000 SP Systems Service Guide

, order number GA22-7442, is intended to help

users and service representatives work with and diagnose problems with SP

systems.

xvii

v

Clustered

Eserver

Installation and Service Guide

, order number SA22-7863, is

intended to help users and service representatives work with and diagnose problems

with clustered Eserver systems.

Trademarks

The following terms are trademarks of International Business Machines Corporation in

the United States, other countries, or both:

v AIX

Other company, product, and service names may be trademarks or service marks of

others.

xviii Service Guide

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