Toshiba CTX670 User manual

Brand: Toshiba

Model: CTX670

Category: Telephones

Type: User manual

STRATA

Unify. Simplify. Communicate.

CTX670

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One world. One company. One goal of communicating better. And one telephone

system that brings it all together. The Strata CTX670 unifies, coordinates, and

streamlines all your communications with stunning agility and proficiency.

Modular in architecture. Scalable in design. Networkable with other systems. The

Strata CTX670 gives you incredible capabilities today – and the ability to build

out your system as you grow. Expand up to 560 telephones – and even more by

networking multiple systems. Share vital information and functionality between

your main office, branch offices, and remote locations. Take telephone system

functionality wherever you go with a full line of integrated cordless and wireless

telephones. And take advantage of remote user telephone connectivity that lets

you use your newfound communication features anywhere you work with excep-

tional cost-efficiency. What a concept. What a solution.

Work Anywhere.

Missed calls and missed opportunities are a thing of the past. Toshiba’s goal is

to arm you with the very latest in productivity-enhancing communication tools to

keep you connected to your team, your customers, and your full-featured

deskbound business equipment – wherever your day takes you. Which is why

you’ll find a powerful lineup of Toshiba cordless and wireless telephones that not

only enable you to embrace workforce mobility, but excel at it. From easy access

to voice mail and your company operator to being able to take full advantage of

your telephone system’s key calling features almost anywhere you go.

Cordless Digital Telephones from Toshiba give you the ability to take full digi-

tal desk phone functionality with you, whether it’s down the hall, into the confer-

ence room, or across campus. In fact, they are the only cordless telephones that

allow you to access some of today’s most advanced desk phone features, such

as desk phone extension numbers, call forwarding, Caller ID, and multi-line

access. You can even switch between your cordless and digital desk telephones

during a call. And thanks to spread-spectrum and narrow band technologies,

Toshiba Cordless Digital Telephones safeguard your phone’s frequency range,

plus deliver maximum security.

Wireless Telephones offer mobility solutions ideal for larger locations

requiring wider area coverage within the enterprise. Toshiba’s partnership

with SpectraLink makes it possible to customize wireless telephone features

and fully integrate your wireless telephone force with Toshiba Strata CTX

systems. Wireless telephone models can operate within a micro-cellular

architecture within your facility or over your wireless Local Area Network

(LAN). So you can leverage your existing investment by combining voice

and data applications on the same wireless LAN.

Embrace Mobility.

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Do Anything.

The Strata CTX670 has a mission: to enable you to connect with customers;

promote teamwork; grow when you need, as you need; and do so with a flair for

enhancing your bottom line. One look at its design and you’ll see for yourself.

Universal slot architecture allows you to create almost any combination of trunk

lines, telephones, and peripherals. QSIG protocol and Toshiba-specific QSIG ele-

ments enable networked systems to function as one large Strata system. This

gives your centralized attendant information about both internal and external

calls from other system nodes in the network. It also enables you to share a

central voice mail system, coordinate extension numbers for simplified intersys-

tem network dialing, and give remote users access to full network features. Add

in Voice Over Internet Protocol, and you greatly reduce long-distance costs to

and from remote nodes on the network.

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A single system that does it all, from transmitting voice and data to fax and

video throughout your enterprise. All while reducing your infrastructure, lowering

capital expenditure and operational costs, and increasing productivity. It’s the

ultimate communications solution and the only tool you need to take full advan-

tage of today’s most advanced communications applications:

Multiple Office Networking

• Provide one integrated system for all your office locations by networking

multiple Strata CTX670 systems to work together.

• Share capabilities enterprise-wide, from centralized attendant services, a single

voice mail system, and unified call center operations, to simplified internal

extension dialing.

• Save money by avoiding costly long-distance charges on calls between

various locations.

• Turn a long-distance call into a local call by “hopping off” the network as needed.

Integrated Services Digital Network (ISDN)

• Transmit voice, data, fax, and video at the same time, all on one reliable line.

• Maximize communication efficiency while reducing costs through exceptional

speed and fast call setup.

• Save money by using Primary Rate Interface (PRI) that enables you to use

channels call-by-call.

• Access high-speed LAN, Internet, and video conferencing at a low cost with

Basic Rate Interface (BRI).

• Eliminate monthly charges for Call Number Identification Service (CNIS) and

Dialed Number Identification Service (DNIS).

Voice Over Internet Protocol

• Eliminate long-distance toll charges between your main office and branch

offices.

• Reduce cost by transmitting voice and fax calls via the Internet or your private

intranet.

• Share applications among all your offices, enhancing cost-effectiveness and

customer service.

• Extend full telephone functionality to remote users via IP telephones connected

to your private intranet or the Internet, providing the same productivity features

to all users no matter where they are located.

Computer Telephony Integration (CTI)

• Increase productivity and reduce costs by creating an integrated business

information system.

• Access and control call information at the system level using the

Strata CTX670 LAN for sophisticated CTI applications.

• Control, handle, and identify calls with ease using computer screen displays.

• Maximize communication efficiency using Caller ID, automated dialing, auto-

mated attendant, and other CTI applications.

Integrate Everything.

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Comprehensive doesn’t have to mean complex. That’s the concept behind the

Strata CTX670. With its powerful Automatic Call Distribution (ACD) features, it

makes it incredibly simple to optimize call center operations, increase customer

satisfaction, and improve efficiency. After minimal training time, you can begin

using it to effectively allocate inbound calls among your call-handling agents.

You’ll appreciate its numerous invaluable features:

• Advanced Call Routing directs calls based on Caller ID, account numbers,

private lists, balanced call count, preferred agent treatment, agent priority,

time-of-day, day-of-week, day-of-year, and user-entered data.

• Skills-Based Routing sends calls to the right person to handle the call.

• Priority Queuing enables you to answer higher priority calls sooner.

• Multiple Group Agent Log-in provides important call coverage between groups

and tiered service levels.

• Agent Priority Routing gives you the ability to expand your agent pool when

traffic increases.

• Intelligent Announcements play pre-recorded messages and inform holding

callers of their place in the queue or estimated time before answer, as well as

offering alternative actions like going to voice mail or invoking a call back

reservation.

• IVR Voice Assistant gathers and validates caller input, triggers responses,

alerts agents when the queue gets overloaded with calls, and provides many

creative application opportunities.

• Call Center reports let you analyze agent performance, call center group

activity, and system status, as well as forecast future call center staffing

requirements by analyzing call volume patterns.

inView Group Parameters Display

Check call-center status at a glance, even while you’re

working in other Windows

applications.

inView Agent Status Display

Status display of the selected agent group.

Create, display, and print your own customized reports

to meet your specific needs by selecting from over 100

data elements. Choose the time period you need, and

print reports on demand or at scheduled times.

Streamline Operations.

Enhance your management effectiveness by exporting

data into your other applications or databases. This

enables you to integrate call-center data with your other

information systems data.

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What good are lots of bells and whistles if employees can’t figure out how to

use them? Which is one reason the Strata CTX670 was engineered for simplicity

and ease-of-use. An intuitive interface matches the way your employees use the

telephone. An easy-to-read display features uncomplicated instructions and

voice mail controls right on the telephone’s LCD screen. And programmable

buttons put your most frequently used calling features just a push-button away.

Minimal training. Maximum productivity.

Promote Simplicity.

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From its first day on the job, the Strata CTX670 will improve your

operational efficiency and your bottom line. It does so through better

reporting – putting information about every call at your fingertips. It

helps you set employee access rights for long-distance calling. It

routes calls via your least-costly trunk line, long-distance carrier, or

over the Internet using VoIP technology. And it gives you the ability

to take advantage of cost-effective high-speed digital services. Of

course, remote system programming and administration keep your

system running without disrupting business operations.

The Strata CTX670 system you purchase today will undoubtedly be perfect for

your current needs. Thanks to a modular, scalable design, and exceptional com-

patibility with other Toshiba systems, the Strata CTX670 will also be perfect for

your needs in the future. A flexible building block design makes upgrades easy

and cost-effective. And when migrating to newer systems, you’ll enjoy an

exceptional return on your investment by being able to reuse key components,

such as your digital telephones and trunk and station cards.

Manage Growth.

Add Value.

In addition to floor or wall-mountable versions,

Strata CTX670 base and expansion cabinets are

also available in 19" rack mountable versions,

providing installation versatility and ease.

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Your business is unlike any other. Different needs. Different processes. Different

employees. We’re happy to say we’ve built a telephone system flexible enough

to meet your needs. You choose the model. You add in the options. You cus-

tomize the features. You even select telephone color. Toshiba offers a full line of

digital telephone models, from 10-, 14-, and 20-button speakerphones, LCD

models, and executive models, to 900 MHz digital cordless phones and wireless

telephones. And to meet your growing needs, we offer a 20-button add-on

module, a 60-button DSS console, and the Strata CTX Attendant Console for

high-volume call environments.

Your Toshiba representative has detailed information about all of Toshiba’s digital

telephone solutions and can help point you in the right direction. Or, you can

find out more on the web at www.toshiba.com.

Choose Perfectly.

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E-mail, voice mail, and fax messages are already some of today’s most essential

business tools. But the Toshiba Stratagy Unified Messaging system makes them

invaluable. The Stratagy system saves time – and your sanity – by giving you

access to all of your communications from a single screen. Enjoy the power of

such converged technologies as Automated Speech Recognition (ASR), Unified

Messaging, Fax Services, Interactive Voice Response (IVR), Text-to-Speech, and

Networking. And customize it all depending on your company’s needs, from

basic to sophisticated applications.

Stratagy IVP8 and Stratagy iES32 models seamlessly integrate all your voice

processing functions on a single printed circuit card inside your Strata CTX670

system. No need for external connections, standard telephone ports, or a sepa-

rate battery backup system.

Unify Messaging.

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Toshiba offers many innovative features including Call Answering options, Computer Telephony Integration,

Networking options, and more.

Call Answering Options:

• Automated Attendant

Answers and routes incoming calls 24 hours-a-day as an integrated feature of Stratagy voice processing.

Assures that calls are efficiently managed when call volumes are high, when your receptionist is on a

break or at lunch, and after regular hours.

• Voice Mail Integration

Allows callers to leave detailed messages for specific employees. With Toshiba Stratagy voice processing

in the Strata CTX, calls are handled faster and more efficiently, which assures that the customer’s needs

are addressed as quickly as possible.

• Direct Inward Dialing (DID)

Routes incoming calls directly to specific stations without going through the answering position.

• Multiple Directory Numbers

Maximizes call-coverage flexibility. Station extension numbers can appear on multiple telephones and individual

telephones can have multiple station extension numbers.

• Dialed Number Identification Service (DNIS)

Routes incoming calls exactly where you want them to go according to the number dialed, and identifies

the type of call on the telephone’s LCD display.

• Caller ID

Displays the caller’s name and telephone number on the telephone’s LCD, as well as the customer profile

from your database (with CTI applications). Your employees will be fully prepared to handle calls with maxi-

mum effectiveness and provide personalized customer service.

• Off-Hook Call Announce

Ensures important calls get through. Enables a station to speak to another busy station user. Call

announcements can be made through the handset or telephone speaker.

Call Center Options:

• Automatic Call Distribution (ACD)

Calls are queued and sent to the next available agent. Incoming calls are distributed evenly, maximizing

productivity and assuring quick, efficient call handling.

• Management Information System (MIS)

Call Center monitoring and reports enable you to get the most out of your ACD by allowing you to analyze

agents’ performances, call center group activity, and system status. You can also forecast future

call-center staffing requirements by analyzing call volume patterns.

Integrated Services Digital Network (ISDN):

• Primary Rate Interface (PRI)

PRI is used to send and receive voice and/or data calls over the same network. The sophisticated call-by-

call feature saves money by allocating PRI channels on demand for usage of services such as DID, Tie,

FX, WATS, 800, etc.

Savor the Features.

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• Basic Rate Interface (BRI)

Station-side connection provides a low-cost ISDN solution that enables you to connect devices such as a

PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone,

or other devices that benefit from an all-digital transmission link. Trunk-side connection enables all your

telephones to use BRI lines for incoming and outgoing calls.

Networking Options:

• Multiple System Networking - Strata Net

Connect your branch offices by integrating multiple Strata CTX100 and CTX670 systems into one

system via your private communications network. All your offices can enjoy the benefits of centralized

attendant answering with a central voice mail system, and coordinated extension numbering which

simplifies network-wide dialing. Enjoy compatibility with other popular PBXs and network routers for

extensive networking.

• Remote Branch Office Extensions

The MCK EXTender enables groups of remote workers to have digital telephone extensions from your

main location’s Strata CTX telephone system, with the same functionality as your main office system.

• Centrex Integration

Group access to Centrex lines enables you to get maximum benefits from Centrex features with ease,

while saving cost.

Voice Over Internet Protocol (VoIP):

• Toll Bypass

Eliminates long-distance toll charges between your main office and branch offices. Reduces cost by

transmitting voice and fax calls via the Internet or your private intranet.

• Cost-effective VoIP Applications

By sharing applications among all your offices, you’ll enhance both cost-effectiveness and customer service.

Computer Telephony Integration (CTI):

• Industry Standard CTI

Strata CTX systems fully support Microsoft TAPI – the industry-standard method of Computer Telephony

Integration, enabling you to enjoy the full range of advanced CTI benefits.

• Caller ID Applications

Caller Identification and automatic retrieval of customer profile data are the most popular CTI applications.

When the telephone rings, the LCD displays the caller’s telephone number, and the TAPI PC application

displays the caller’s profile on screen. This enables you to provide fast, accurate, personalized

customer service.

• Desktop OAI

Call information relative to a particular digital telephone can be passed to a desktop PC via a USB connec-

tion to the telephone. Various TAPI applications can be accomplished either through our StrataLink middle-

ware program, or with commercially available PIM applications such as ACT!™ or GoldMine™.

• System OAI

The Strata CTX100 system OAI link is based upon ECMA standard “CSTA.” This provides extensive call

control and telephone support for CTI applications of many types. The system OAI uses an Ethernet LAN

connection between the Strata CTX100 and external application servers.

Enjoy the Benefits.

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Toshiba America Information Systems brings together the expertise and know-

how of the company’s Digital Solutions Division, Digital Products Division, and

Storage Device Division to create some of the world’s most innovative business

communications solutions, from mobile computing and leading-edge telephony

products to storage and imaging technologies.

The result of this leadership and sound product development and strategy is

digital telephone solutions that enable today’s enterprises to take full advantage

of the numerous tools, devices, and voice and data communications technolo-

gies available now – and in the future. Because Toshiba is behind some of the

most advanced and popular office technologies, from copiers, laptops, and PDAs

to cable modems, projectors, DVD/CD recordable products, and telephone sys-

tems, you can count on global solutions that seamlessly integrate all your key

business needs.

Toshiba America Information Systems, Inc., Digital Solutions Division

9740 Irvine Blvd., Irvine, CA 92618-1697

(949) 583-3700 www.telecom.toshiba.com

Corporation. Specifications subject to change without notice. Some features require optional hardware to support full capabilities.

Literature Order #: DSD-BR-CTX670VA/4500029

Trust the Leader.

TSD.3422 Strata CTX670 Bro v6 2/2/04 5:40 PM Page 12

Centric Telecom, Inc.

5554 Port Royal Road

Springfield, VA 22151

703-321-5070

703-321-5188

Larry Dressel

[email protected]

www.centrictel.com

Toshiba CTX670 User manual

Brand: Toshiba

Model: CTX670

Category: Telephones

Type: User manual

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Toshiba CTX670 User manual

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