Datel DKT2104-CT User manual

Datel Communications 145 Bodwell Street Avon, MA 02322 Phone: 508-580-2500

Toshiba Digital Telephone Systems

Sales Service Installation

Phone: 508-580-2500

Fax 508-583-8412

145 Bodwell Street

Avon, MA 02322

Publication Information

Toshiba America Information Systems, Inc.,

Telecommunication Systems Division, reserves the right,

without prior notice, to revise this information publication for

any reason, including, but not limited to, utilization of new

advances in the state of technical arts or to simply change the

design of this document.

Further, Toshiba America Information Systems, Inc.,

Telecommunication Systems Division, also reserves the right,

without prior notice, to make such changes in equipment

design or components as engineering or manufacturing

methods may warrant.

CTX-UG-D2004-VA

4016197

Version A.2, October 2002

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

copyrights hereon, may be reproduced in any form or by any

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systems—without express written permission of the publisher

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Trademarks, registered trademarks, and service marks are the

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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY

SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE

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VAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE

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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR

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1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software

provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,

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prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software.

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to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License

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greement.

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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD

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TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET

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OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

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FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR

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GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Boulevard

Irvine, California 92618-1697

United States of America

TSD 081601

5932

For Sales and Service call 508-580-2500

Tel: 508-580-2500

Datel Communications

Fax: 508-583-8412

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and

other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from

defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used

under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or

alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,

(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is

defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS

and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the

equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the

malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such

parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to

be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than

thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,

consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be

entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of

TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,

whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time

results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR

TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,

EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or

extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems

Division.

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Strata DKT2104-CT Cordless Digital Telephone 10/02 i

Contents

Introduction

Organization.........................................................................................................................v

Conventions ........................................................................................................................vi

Related Documents/Media................................................................................................ vii

Chapter 1 – The Grand Tour

Applications.........................................................................................................................2

Benefits................................................................................................................................2

Cordless Digital Telephone Standard Parts .........................................................................4

Base Unit Controls and Functions .......................................................................................5

Features................................................................................................................................6

Chapter 2 – Installation

Removing and Charging Your Battery Pack .....................................................................14

Charging Extra Battery Packs.........................................................................................14

Tips on Extending Battery Pack Life..............................................................................15

Installing Optional Headset................................................................................................15

Chapter 3 – Configuration

Entering Program Mode.....................................................................................................17

Chapter 4 – The Handset

Handset Volume Level ......................................................................................................19

Ringer Volume Level.........................................................................................................19

Mute................................................................................................................................19

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Contents

Chapter 5 – Features

ii Strata DKT2104-CT Cordless Digital Telephone 10/02

Using the Handset..............................................................................................................20

Charging the Handset.........................................................................................................20

Switching a Call to Your Cordless Digital Telephone.......................................................21

Switching a Call to the Desk Telephone............................................................................22

Using Memory...................................................................................................................23

Chain Dialing..................................................................................................................24

Chapter 5 – Features

Account Code Calls ...........................................................................................................25

Verified/Non-Verified Account Codes...........................................................................26

Forced Account Codes....................................................................................................26

Voluntary Account Codes (Verified/Non-Verified).......................................................27

Automatic Busy Redial......................................................................................................27

Automatic Callback ...........................................................................................................28

Auto Redial........................................................................................................................29

Call Forward ......................................................................................................................29

System.............................................................................................................................29

Station.............................................................................................................................29

Call Forward Categories.................................................................................................30

Call Forward Settings.....................................................................................................30

Call Park Orbits..................................................................................................................33

Call Pickup.........................................................................................................................35

Group Pickup..................................................................................................................35

Page/Internal Call Pickup...............................................................................................35

Call Waiting.......................................................................................................................37

Direct Station Selection Buttons (Hotline)........................................................................37

Do Not Disturb...................................................................................................................38

Setting DND for Another Extension...............................................................................38

Door Lock(s)......................................................................................................................39

Door Phone(s)....................................................................................................................40

Emergency Ringdown........................................................................................................41

Held Calls...........................................................................................................................41

Placing Line Appearances or [DN] Calls on Hold .........................................................41

Retrieving Held Calls .....................................................................................................42

Using Automatic Hold....................................................................................................42

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Contents

Chapter 5 – Features

Strata DKT2104-CT Cordless Digital Telephone 10/02 iii

Switching Between Calls................................................................................................42

ISDN Outgoing Calling .....................................................................................................43

Subaddress......................................................................................................................43

Message Waiting................................................................................................................44

Responding to a Lit Msg LED........................................................................................44

Off-hook Call Announce....................................................................................................45

Override Calls....................................................................................................................45

Busy Override.................................................................................................................45

Do Not Disturb Override................................................................................................46

Executive Override.........................................................................................................46

Class of Service Override...............................................................................................47

Privacy Override.............................................................................................................47

Paging ................................................................................................................................47

Answering a Page...........................................................................................................48

All Call Page...................................................................................................................48

Emergency Page.............................................................................................................48

Privacy ...............................................................................................................................49

Redial.................................................................................................................................49

Release and Answer...........................................................................................................50

Speed Dial..........................................................................................................................50

Making a Call Using Speed Dial....................................................................................51

Tone/Pulse Dialing.............................................................................................................51

Voice Mail - Direct Transfer..............................................................................................51

Troubleshooting.................................................................................................................60

Range and Performance.....................................................................................................61

Nine Simultaneous Conversation Channels.......................................................................61

Radio Interference.............................................................................................................62

Specifications.....................................................................................................................62

Index ......................................................................................................................................63

For Sales and Service call 508-580-2500

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Contents

Chapter 5 – Features

iv Strata DKT2104-CT Cordless Digital Telephone 10/02

For Sales and Service call 508-580-2500

Tel: 508-580-2500

Datel Communications

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Strata DKT2004-CT Cordless Digital Telephone 10/02 v

Introduction

This guide describes the features and operation of the Toshiba DKT2004-CT

900 MHz Cordless Digital Telephone with Strata CTX Business Telephone Systems.

To get the most from your cordless digital telephone, please read this guide

thoroughly.

The DKT2004-CT also works with Strata DK telephone systems (except Strata DK24/

56/96, Release 3). Refer to the approriate user guide for your telephone system (see

“Related Documents and Media” on page x).

Organization

This user guide is divided as follows:

• Chapter 1 – The Grand Tour covers an equipment overview by describing the

features associated with the cordless digital telephone.

• Chapter 2 – Installation covers instructions for installing your cordless digital

telephone with your Strata CTX System.

• Chapter 3 – Configuration covers the configuration options for optimizing the

performance of your cordless phone.

• Chapter 4 – The Handset covers the various controls and features related to

operating your cordless phone.

• Chapter 5 – Features covers operation of the cordless digital telephone features.

• Appendix A – Feature Access Codes provides the feature access code dialing

sequence.

• Appendix B – Troubleshooting and Specifications covers descriptions of the

Optional Headset, Installation, Troubleshooting, Range, Telephone Line Problems,

Specifications and Available Optional or Replacement Items.

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Datel Communications

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Introduction

Conventions

vi Strata DKT2004-CT Cordless Digital Telephone 10/02

Conventions

Conventions Description

Note

Elaborates specific items or references other information. Within some

tables, general notes apply to the entire table and numbered notes apply

to specific items.

Important!

Calls attention to important instructions or information.

WARNING!

Alerts you when the given task could cause personal injury or death.

P

Represents any Directory Number button, also known as an extension

or intercom number.

[PDN]

Represents any Primary Directory Number button (the extension

number for the telephone).

[SDN]

Represents any Secondary appearance of a PDN. A PDN that appears

on another telephone is considered an SDN.

[PhDN] Represents any Phantom Directory Number button (an additional DN).

$ULDO%ROG

Represents telephone buttons.

Courier Shows a computer keyboard entry or screen display.

BOLD CAPS

Shows Liquid Crystal Display (LCD) messages.

Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.

➤

Denotes the step in a one-step procedure.

➤

Denotes a procedure.

See Figure 10

Grey words within the printed text denote cross-references. In the

electronic version of this document (Strata CTX WinAdmin

Application Software and Documentation Library or FYI Internet

download), cross-references appear in blue hypertext.

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Introduction

Related Documents/Media

viii Strata DKT2004-CT Cordless Digital Telephone 10/02

For Sales and Service call 508-580-2500

Tel: 508-580-2500

Datel Communications

Fax: 508-583-8412

Strata DKT2004-CT Cordless Digital Telephone 10/02 1

The Grand Tour 1

Your cordless digital telephone is designed and engineered to work with your Toshiba

digital telephone system and provide you with reliability, long life, and outstanding

performance. The cordless digital telephone is compatible with all Strata CTX

systems. All it requires for connection is a digital station port.

Your cordless digital telephone uses digital 900 MHz spread-spectrum technology,

which represents state-of-the-art design and engineering. This provides unsurpassed

range, several times greater than conventional analog or cordless digital telephones. It

provides clarity that is so good, it is indistinguishable from corded telephones in most

environments. It also provides fully secure communications for up to nine cordless

digital telephones within a given environment.

Fully charged, your cordless digital telephone provides over 3 hours of talk time and

42 hours of standby. There is a fast charger in the handset and a trickle charger in the

base.

The cordless digital telephone provides many of the same features as a 3000/2000-

series corded digital key telephone (DKT):

• 20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)

• Four programmable buttons for feature or multiple-line access (same as first four

buttons on DKT station port)

• Headset jack

• Handset volume adjustment (three levels)

• Two ring levels and a vibration mode

• &QI7UQ button

• 0VJ button with Message Waiting LED

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The Grand Tour

Applications

2 Strata DKT2004-CT Cordless Digital Telephone 10/02

• +ROG button

• Twenty-speed dial memory (stored in the telephone separate from 40 individual

and system speed dial numbers)

Your cordless digital telephone offers two different modes of operation. You can use it

either in conjunction with a 3000/2000-series digital telephone, or on a stand-alone

basis. When used with a DKT, both the cordless digital telephone and the DKT share

the same digital station port on the PDKU. It also shares the same extension number.

You can switch between use of your DKT and your cordless, just by pressing a button.

When used on a stand-alone basis, the cordless digital telephone attaches to its own

digital station port on the PDKU.

Several useful accessories are available:

• Base wall mount

• Headset

• Heavy duty 5.5-hour battery

• Separate deep cycle charger

Applications

Your cordless digital telephone brings mobility and productivity to office telephones.

Greater call access cuts down on “telephone tag” delays. Its compact design makes it

easy to take with you.

Benefits

Your cordless digital telephone uses advanced technology and provides important

features that place it far above the competition in functionality and value. You benefit

from much greater performance than other cordless telephones currently available.

This means better sound quality, longer range, greater security, multi-line access,

helpful LCD display information, and many other important advantages.

The cordless digital telephone provides many advantages over a single-line analog or

digital telephone. Some of those advantages are:

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The Grand Tour

Benefits

Strata DKT2004-CT Cordless Digital Telephone 10/02 3

• Multi-line access is available on up to four programmable buttons. These buttons

can be used for CO line appearances, multiple [DN] appearances, or features. If the

cordless telephone is attached to a 3000/2000-series desk telephone, the four

programmable buttons are the same as the first four buttons on the desk DKT.

• Your cordless digital telephone rings to the same extension number as the regular

DKT it is used with, enabling you to answer via either telephone. Both follow the

same forwarding and hunting regardless of which telephone is in use. This is much

simpler than having a separate extension number and standard station port for a

single-line cordless, in which, if you use both phones, you must forward the DKT

telephone to the single-line telephone (SLT).

An SLT cordless is not only a cumbersome alternative to the Toshiba digital

cordless; but also, if you forget to forward your calls, you cannot receive the calls

on your SLT cordless. With your cordless digital telephone it is easy. Just press a

button, grab your cordless, and go!

• Message Waiting LED that is activated just like any regular DKT. This is a big

advantage over a single-line cordless, which, for example, cannot light message

waiting from voice mail.

• Spread-spectrum technology provides five to seven times greater range than

conventional cordless telephones, making your cordless digital telephone much

more useful and valuable.

• 900 MHz spread-spectrum operation provides maximum security with a frequency

range that is almost impossible to scan. Regular 900 MHz cordless digital

telephones are difficult to scan, but less so than spread spectrum. Analog cordless

telephone frequencies are easy to scan and provide virtually no security from the

outside. Hackers and thieves can use this to hear conversations and pick up credit

card numbers.

• Sound quality is better on your cordless digital telephone than non-spread

spectrum 900 MHz digital cordless phones. Sound quality on conventional analog

cordless telephones is so poor by comparison that they are only practical for short

range usage.

For Sales and Service call 508-580-2500

Tel: 508-580-2500

Datel Communications

Fax: 508-583-8412

The Grand Tour

Cordless Digital Telephone Standard Parts

4 Strata DKT2004-CT Cordless Digital Telephone 10/02

Cordless Digital Telephone Standard Parts

Your Toshiba cordless digital telephone includes the following items:

• Handset

• Base

• AC Adapter

• Two-foot phone cord

• 400 mAh Rechargeable Battery

• Belt Clip

• User Guide

If any of these items are missing, damaged or if you would like replacement parts,

contact your System Administrator.

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Tel: 508-580-2500

Datel Communications

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The Grand Tour

Base Unit Controls and Functions

Strata DKT2004-CT Cordless Digital Telephone 10/02 5

Base Unit Controls and Functions

1398

Base Unit Antenna

CHARGE LED

BATT CHARGE LED

POWER ON LED

DESK Button/LED

CORDLESS Button/LED

AC Adapter

Line In

Line Out

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The Grand Tour

Features

6 Strata DKT2004-CT Cordless Digital Telephone 10/02

Features

• Super Long Range 900 MHz Spread Spectrum

• 2-line, 10-digit LCD Display

• Headset Jack

• Ringer Volume Control

• Handset Volume Control

• Message Waiting LED

• Single button access to Conference, Hold, Message Waiting, and Transfer features

• Four Flexible Function Keys (First four keys of DKT port in Strata CTX)

• 20-Number Memory Store and Search

• Battery Charging System for Optional Standby Battery

• 2-Way Handset Mounting

• Vibration Ringer Alert

• Compact Handset Design

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Strata DKT2004-CT Cordless Digital Telephone 10/02 7

Installation 2

Important! Your telephone system must be programmed for Auto Preference for

your

7$/. button to work. If there is a shared digital telephone, you

receive internal system dial tone automatically after picking up the

handset of your deskset. It is best to set Auto Line Preference to access

Intercom dial tone.

Step 1: Review Safety Instructions

This equipment contains a rechargeable Sealed Lead-Acid battery. Before you read

anything else, please observe the following:

WARNING! Toshiba does not represent this unit to be waterproof. To reduce

the risk of fire, electrical shock, or damage to the unit, do not

expose this unit to rain or moisture.

Do not dispose of the Sealed Lead-Acid battery in fire because it

could explode.

Do not charge the Sealed Lead-Acid battery in any charger other

than the one designed to charge it as specified in this user guide.

Using another charger could damage the battery or cause it to

explode.

To reduce risk of fire, use only Model EXP-9590 batteries.

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Tel: 508-580-2500

Datel Communications

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Installation

Step 1: Review Safety Instructions

8 Strata DKT2004-CT Cordless Digital Telephone 10/02

CAUTION! To power your Toshiba DKT2004-CT Cordless base unit, use only UL

Listed AC Adapter Model AD-960 Class 2 Power Supply.

Ratings are:

Input: 120VAC 14W

Output: 10VDC 500mA

➤ Read and understand all instructions.

➤ Follow all warnings and instructions marked on the product.

➤ Unplug this product from the wall outlet before cleaning. Do not use liquid

cleaners or aerosol cleaners. Use a dry cloth for cleaning.

➤ Do not place this product on an unstable cart, stand, or table. The telephone may

fall, causing serious damage to the unit.

➤ To protect the product from overheating, do not block or cover any slots or

openings in the base Unit. This product should never be placed near or over a

radiator or heat register. This product should not be placed in an enclosed cabinet

unless proper ventilation is provided.

➤ Operate this product only from the type of power source indicated on the marking

label.

➤ Do not allow anything to rest on the power cord. Do not locate this product where

the cord will be damaged by persons walking on it.

➤ Do not overload wall outlets and extension cords, as this can result in the risk of

fire or electrical shock.

➤ Never push objects of any kind into this product through the Base Unit slots, as

they may touch dangerous voltage points or short out parts that could result in a

risk of fire or electric shock. Never spill liquid of any kind on the product.

➤ To reduce the risk of electric shock, do not disassemble this product. Contact

qualified service personnel when service or repair work is required. Opening or

removing covers may expose you to dangerous voltages or other risks. Incorrect

reassembly can cause electric shock when the appliance is subsequently used.

➤ Unplug this product from the wall outlet and refer servicing to qualified service

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