Zycoo CooCall Owner's manual

Contents

1. Preface ...................................................................................................................2

1.1 Audience ........................................................................................................... 2

1.2 Revision History ................................................................................................ 2

2. Overview ................................................................................................................3

2.1 Product Overview ..............................................................................................3

3. IP-PBX Side Configuration ...................................................................................4

3.1 SoftPhone Configuration ................................................................................... 4

3.2 IPPhone Configuration ...................................................................................... 5

4. CooCall Side Configuration ................................................................................. 7

4.1 App Installation ..................................................................................................7

4.2 App Registration ................................................................................................8

4.3 App Configuration ............................................................................................. 9

5. CooCall Feature Configuration ..........................................................................11

5.1 Contact List ..................................................................................................... 11

5.2 Dialing ............................................................................................................. 14

5.3 Calling ............................................................................................................. 15

5.4 Call Records ....................................................................................................20

CooCall Android User Guide

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1. Preface

1.1 Audience

This manual is intended to provide clear operating instructions for those responsible for

configuring and using the CooCall Softphone. By carefully reading and consulting this

manual, to help the audience solve the installation and setting of the CooCall Softphone.

1.2 Revision History

Document

Version

Applicable

Firmware Version

Update Content

Update

Date

1.0.0

4.0

Added operating instructions for

Android Software version v4.0.

2023.10

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2. Overview

2.1 Product Overview

Research from Bring Your Own Device (BYOD) shows that 82% of employees believe

smartphones play a key role at work, including improving work efficiency, productivity and

cost savings for the company. BYOD shows us how common office scenarios are now and in

the future. For enterprise Internet phone systems, from the circuit-switched PBX of the

analog phone system to the current network IPPBX, and then to the prevalence of BYOD, the

enterprise phone system combined with BYOD can greatly improve employee work

efficiency and convenience. CooCall Softphone is a network communication app developed

by Zhike Communications. When used with Zhike T-series CooVox IPPBX, it brings users a

new office phone system experience. CooCall is like an extension that can be carried with

you in the office. Users can answer, make calls, and make international long distance calls

through the office's IPPBX.

The configuration of CooCall App includes IPPBX side and mobile App side. CooCall App

can only be registered to the server by scanning the QR code generated by IPPBX side.

Configure the incoming call push service on the IPPBX side, as well as the registration

address and port bound to the QR code. Configure the mobile phone system notification

permissions on the mobile App, otherwise the App may not be able to ring or pop up the

incoming call page after receiving push messages for incoming calls (mainly for Android

systems).

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3. IP-PBX Side Configuration

3.1 SoftPhone Configuration

Log in to the IPPBX web GUI, click Addons -> Softphone -> Settings in the navigation bar

to enter the configuration interface, as shown in the figure below.

Softphone Settings

Enable: Whether to enable incoming call push service.

Server: Bind to the server address used for App registration in the

extension QR code.

Port: Bind to the port used for App registration in the extension QR

code.

When the IPPBX system purchases the incoming call push message service, the system will

use the domain name purchased by the customer and the corresponding registration port to

bind the QR code registration information by default, so you only need to enable the

incoming call push service on the IPPBX side. If you need the App to register through other

IPPBX addresses (such as through router port mapping), you need to fill in the address and

port in the "Server" and "Port" configuration items.

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If the customer has not purchased the push message service for incoming calls, the system

will default to the WAN port address of the IPPBX and the system default port as the QR

code. If you need the App to register through other IPPBX addresses (such as through router

port mapping), you need to fill in the address and port in the "Server" and "Port"

configuration items.

3.2 IPPhone Configuration

Log in to the IPPBX web GUI, click Telephony-> Extensions-> IP Extensions in the

navigation bar to enter the configuration interface, as shown in the figure below.

IPPhone Settings

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App Extension

After saving the extension settings, the QR code icon on the IP extension interface generates

the extension QR code. Use CooCall App to scan the QR code to register successfully.

QR Code

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4. CooCall Side Configuration

4.1 App Installation

The iOS app is installed directly through the Apple App Store, and the Android system can

be downloaded from the Googleplay store. Or download and install through the download

link on the ZYCOO official website.

After installing the software, please enable some system permissions, as shown below.

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4.2 App Registration

Click the QR code icon and scan the extension registration QR code generated on the IPPBX

extension page. As shown below.

CooCall Android User Guide

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4.3 App Configuration

Click on the upper right corner to view the registration information, click "Account" to set the

CooCall Android User Guide

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registration protocol and port, and click "Register" after the settings are completed.

As shown below.

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5. CooCall Feature Configuration

5.1 Contact List

Click the contact icon to add local contacts in the App. The added contact data will be stored

in the App. The data will be automatically cleared after the App is uninstalled. Click the +

icon in the upper left corner to add local contact data. After adding, click the icon √ in the

upper right corner to save.

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Click the added contact data "Zhang San" to enter the operation page. You can add the star

icon in the upper right corner to add "Zhang San" to the "Favorites" page. You can also click

the corresponding icon to make calls and send emails to the contact, or delete the contact.

Direct Dial: Use the IPPBX extension number registered in the App to call

the number.

Add prefix: If the IPPBX system dialing permission has set a dialing prefix,

you can choose the "Add outbound call prefix" method to make a call.

Cellular Call: Use your mobile phone to dial the number.

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CooCall Android User Guide

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5.2 Dialing

Click the dial pad icon, enter the phone number and click the dial icon to make a call, or click

"Add Number" to add the entered number to "Local Contacts".

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5.3 Calling

To answer an incoming call, tap the dial pad to enter keys during the call.

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CooCall Android User Guide

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Click the transfer button, then enter the destination number and click the dial button to

transfer the call to another number. After that, the App call will automatically hang up.

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For other operations during the call, click "Hold" to enter the call hold state; click the

"Hands-free" App to enter the hands-free state or select Bluetooth mode; click the "Mute"

App microphone to enter the mute state.

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Zycoo CooCall Owner's manual

Zycoo CooCall Owner's manual

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