Fanvil Softphone User manual

Fanvil
Brand
Fanvil
Model
Softphone
Category
Door intercom systems
Type
User manual

Fanvil Softphone

Fanvil Softphone is a comprehensive communication tool designed to enhance your productivity and connectivity. With its user-friendly interface and robust feature set, it empowers you to make and receive calls, manage contacts, monitor video feeds, and control door locks, all from the convenience of your computer or mobile device.

Key capabilities include:

  • Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
  • Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.

Fanvil Softphone

Fanvil Softphone is a comprehensive communication tool designed to enhance your productivity and connectivity. With its user-friendly interface and robust feature set, it empowers you to make and receive calls, manage contacts, monitor video feeds, and control door locks, all from the convenience of your computer or mobile device.

Key capabilities include:

  • Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
  • Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.
Version: 1.0.0
Date：2023/04/28
SoftPhone
User Manual
I
Content
Content ....................................................................................................................................................................I
1Pictures ...........................................................................................................................................................III
2Tables ................................................................................................................................................................IV
3Overview ............................................................................................................................................................. 1
3.1 Overview .................................................................................................................................................1
4Support List ........................................................................................................................................................2
4.1 Supported Phone System Models and Versions .....................................................................................2
5Installation ..........................................................................................................................................................4
5.1 Downloads & Installation .......................................................................................................................4
5.2 Installation System ................................................................................................................................. 4
6Appendix .............................................................................................................................................................5
6.1 AppendixⅠ-Icons .................................................................................................................................. 5
6.2 AppendixⅡ-Status Icons ........................................................................................................................5
7Basic Functions .................................................................................................................................................. 7
7.1 Login .......................................................................................................................................................7
7.2 Making a call .......................................................................................................................................... 8
7.3 Incoming call preview .......................................................................................................................... 10
7.4 Answer Calls .........................................................................................................................................10
7.5 Talking ..................................................................................................................................................11
7.5.1 Voice Call ................................................................................................................................... 11
7.5.2 Video Call ................................................................................................................................... 12
7.6 End the Call .......................................................................................................................................... 13
7.7 Call Logs ...............................................................................................................................................13
7.8 Contacts ................................................................................................................................................ 14
7.8.1 Add Contacts ...............................................................................................................................15
7.8.2 Edit Contacts ...............................................................................................................................16
7.8.3 Contact Details ............................................................................................................................17
7.8.4 Delete contacts ............................................................................................................................17
7.9 Monitor ................................................................................................................................................. 18
7.10 Open Door .......................................................................................................................................... 19
7.10.1 Unlock Setting .......................................................................................................................... 19
7.11 Headset ............................................................................................................................................... 20
7.12 Setting ................................................................................................................................................. 21
7.12.1 SIP Account Settings ................................................................................................................21
II
7.12.2 Call Settings ..............................................................................................................................22
7.12.3 Network Settings ...................................................................................................................... 23
7.12.4 Logs .......................................................................................................................................... 24
7.12.4.1 Export logs ...................................................................................................................24
7.12.5 About ........................................................................................................................................ 25
7.13 Logout .................................................................................................................................................25
8FAQ ................................................................................................................................................................... 26
8.1 Installation Certification .......................................................................................................................26
8.2 Incoming Calls Not Received ...............................................................................................................26
8.3 Call Quality ...........................................................................................................................................26
8.4 Video Monitor Exit ...............................................................................................................................26
III
1Pictures
picture 1 - Download center ................................................................................................................ 4
picture 2 - Login ...................................................................................................................................7
picture 3 - Account Registration Status ............................................................................................... 7
picture 4 - Dail ..................................................................................................................................... 9
picture 5 - Cancel Call ......................................................................................................................... 9
picture 6 - Video Preview .................................................................................................................. 10
picture 7 - Incoming Calls ................................................................................................................. 10
picture 8 - Voice Call ..........................................................................................................................11
picture 9 - Establish video call between device and APP ................................................................. 12
picture 10 - Establish video calls between APPs ...............................................................................13
picture 11 - Call logs ..........................................................................................................................14
picture 12 - Contacts List ...................................................................................................................15
picture 13 - Add a contact ..................................................................................................................16
picture 14 - View contact details ........................................................................................................17
picture 15 - Delete contacts ............................................................................................................... 18
picture 16 - Preview monitor screen ..................................................................................................19
picture 17 - Configure door locks ......................................................................................................20
picture 18 - Channel switch ............................................................................................................... 20
picture 19 - Configure the SIP account ..............................................................................................21
picture 20 - Call settings .................................................................................................................... 22
picture 21 - Network settings .............................................................................................................23
picture 22 - System log ...................................................................................................................... 24
picture 23 - About .............................................................................................................................. 25
picture 24 - Logout ............................................................................................................................ 25
IV
2 Tables
Table 1 - Key and Icon definition ........................................................................................................ 5
Table 2 - SIP Status Icon Means ..........................................................................................................5
Table 3 - Registration Parameter ......................................................................................................... 7
Table 4 - Voice call parameters .......................................................................................................... 11
Table 5 - Video call parameters ......................................................................................................... 13
Table 6 - Contact parameters ............................................................................................................. 16
Table 7 - Monitor Screen Parameters ................................................................................................ 19
Table 8 - SIP account parameters ...................................................................................................... 21
Table 9 - Call setting parameters ....................................................................................................... 22
Table 10 - Network settings ...............................................................................................................23
1
3 Overview
3.1 Overview
SoftPhone is a mobile intercom APP for Android smart phones, usually used with smart
Doorphone, Indoor and Phone. Based on SIP standard protocol, it can directly access PBX to
realize audio and video calls.
2
4 Support List
4.1 Supported Phone System Models and Versions
The following models are the phone models and system versions that have been tested and
confirmed to be correct, for reference only.
Brand
Versions
HUAWEI
Harmony 2.0.0
Harmony 3.0.0
Harmony 3.0.0
Harmony 3.0.0
Harmony 2.0.0
Harmony 3.0.0
Harmony 2.0.0
Harmony 3.0.0
Harmony 2.0.0
Harmony 3.0.0
Harmony 2.0.0
Harmony 2.0.0
HONOR
Harmony 2.0.0
Harmony 2.0.0
Harmony 2.0.0
Android 12
Android 12
Android 12
Xiaomi
Android 9
Android 10
Android 9
Redmi
Android 10
Android 12
Android 12
Android 13
Android 13
vivo
Android 11
Android 11
Android 13
OPPO
Android 11
3
Android 12
OnePlus
Android 13
Google
Android 13
moto
Android 11
SAMSUNG
One UI（Basic Android 11）
4
5 Installation
5.1 Downloads & Installation
SoftPhone can download the installation package from [Support] >> [Download Center] >> [Tools]
module on the Fanvil Website of Directions.Click the downloaded installation package to install it.
Note! Some cell phone systems will require user authentication. For example, Xiaomi
phones, just install it after correct authentication.
picture 1 - Download center
Note: Directions Fanvil website: https://www.fanvil.com.cn/
5.2 Installation System
Android 9 and higher Android systems or Harmony system.
5
6 Appendix
6.1 AppendixⅠ-Icons
Table 1 - Key and Icon definition
Icons
Descriptions
All call records
All outgoing calls record
All missed calls record
Outgoing call
Incoming call
Hang up call
Turn off microphone
Turn on speaker
Talking with Bluetooth
Talking with headset
6.2 AppendixⅡ-Status Icons
Table 2 - SIP Status Icon Means
Icons
Color
Descriptions
Green
Registered Succeed
Red
Registered Failed
Grey
Unregistered
6
Orange
Registering
7
7 Basic Functions
7.1 Login
After download, open SoftPhone and enter the login page. As shown in Figure 2 below. Enter
the Username, Authentication User, Password, Domain and Port in turn, and then click [Submit] to
enter the main application interface of SoftPhone app. At this time, the successful registration
message will also be displayed on the page. See Appendix II - Status Icons for details of the
registration results.
picture 2 - Login
picture 3 - Account Registration Status
The meaning of the parameter is as follows:
Table 3 - Registration Parameter
Parameters
Description
Username
Enter the username of the service account, Required
8
Authentication User
Enter the authentication User of the service account
Password
Enter the authentication password for the service account,
required
Domain
IP address or domain name of SIP server (IPPBX), provided
by SIP server administrator, required
Port
The port number used by the SIP server (IPPBX). Provided by
SIP server administrator, required
7.2 Making a call
Dialing Methods
Users can dial a number in several ways:
Entering the number directly
Select contact number from contact list to dial (please refer to 7.8 Contacts)
Select contact number from call log to dial
Dial a number
Enter the Dialing page, click the icon to expand or collapse the dialpad. Enter the SIP number or
IP address you need to call in the dialpad, and then click the [Call] button on the dialpad to
call out.
Click on a certain call record to make a quick call out.
Note: When using IP dialing, "*" needs to be used instead of "." . For example: 172*16*7*55
means the calling ip address is: 172.16.7.55
9
picture 4 - Dail
Cancel Call
When calling a number, users can press the [Hang Up] button to cancel the call.
picture 5 - Cancel Call
10
7.3 Incoming call preview
When adding contacts, if the video preview configuration has been enabled. When this contact is
calling, the app can preview the video screen of the incoming call in advance. See 7.8.1 Add
Contacts for details on adding contact settings.
picture 6 - Video Preview
7.4 Answer Calls
If there is an incoming call when the APP is in free state, users will see the following (first from left)
incoming call alert screen. If a video call is initiated from the other end, users will see the following
( right one ) incoming call remind screen.
picture 7 - Incoming Calls
11
Users can choose to press the green [Voice Answer] button to answer the call by voice,
and then enter 7.5.1 Voice Call after answering; if they choose to press the blue [Video Answer]
button to answer, and then enter 7.5.2 Video Call after answering. To reject the call, users
should press the red [Hang Up] button .
7.5 Talking
7.5.1 Voice Call
When the call builds, the user will see the following screen of the voice call, as shown below.
picture 8 - Voice Call
The page shows the meaning of the icons as follows:
Table 4 - Voice call parameters
No
Parameters
Descriptions
①
User avatar
Displayed by default, users can also define their choice of
image for their avatar.
②
Call to end
The name or number of the other party to the call.
③
Speaker
Switching voice channels, see 7.11 Headset for details
④
Talking duration
Build the duration of the call
⑤
DTMF
When the other end is a DoorPhone, enter the device door
12
password during the call to control the door operation
⑥
Mic
Enable local mute during a call
⑦
Hangup
End the current call
7.5.2 Video Call
When the incoming device contains a camera or the caller's counterpart is SoftPhone, a video call
will be established after answering the call, as shown in the following screen.
picture 9 - Establish video call between device and APP
13
picture 10 - Establish video calls between APPs
The page shows the meaning of the icons as follows:
Table 5 - Video call parameters
No
Parameters
Descriptions
①
Call to end
The name or number of the other party to the call.
②
Speaker
Switching voice channels, see 7.11 Headset for details
③
Video
Video screen of the opposite end of the device
④
Talking duration
Build the duration of the call
⑤
DTMF
When the other end is a DoorPhone, enter the device door
password during the call to control the door operation
⑥
Mic
Enable local mute during a call
⑦
Hangup
End the current call
For voice calls or video calls, if the unlock was enabled when the contact was created and one
of the two unlocking methods (i.e. HTTP URL or DTMF method) was configured, the door can be
opened directly by clicking the open button when a call is made to the saved contact. See 7.8.1 Add
Contacts for details of contacts configuration.
7.6 End the Call
When users need to end the call, press the [Hang Up] button to end the current call.
7.7 Call Logs
The APP can save up to 500 call records, users can enter the call log page through the
navigation bar [Dial] to check all the call, outgoing and missed call records.
In the call log page, users can swipe up/down to see the call logs.
Each call record displays "Call type", "Caller number/name" and " Talk time".
14
picture 11 - Call logs
Users can delete the selected call records by pressing the [Delete] button and checking the call
records that need to be deleted or selecting all.
7.8 Contacts
Users can add contact information on the contact page and can dial the number of that contact
directly from the saved contact list. Users can access the contacts page by pressing the navigation
key [Contact] under the default main interface.
15
picture 12 - Contacts List
The default contacts are empty and users need to manually add contacts to the contact list.
The existing records of the contacts will be sorted in alphabetical order. Users can navigate by
pressing the up/down navigation keys. The current record indicator tells the user exactly where the
contact is currently positioned.
Note! The user account of the device can store up to 1000 contacts information.
7.8.1 Add Contacts
To add a contact, users need to enter the contact screen first, select the Add icon , and then
add the following contact information. After editing the information, click [Save] to save it in the
contact list.
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Fanvil Softphone User manual

Fanvil
Brand
Fanvil
Model
Softphone
Category
Door intercom systems
Type
User manual

Fanvil Softphone

Fanvil Softphone is a comprehensive communication tool designed to enhance your productivity and connectivity. With its user-friendly interface and robust feature set, it empowers you to make and receive calls, manage contacts, monitor video feeds, and control door locks, all from the convenience of your computer or mobile device.

Key capabilities include:

  • Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
  • Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.
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