Fanvil Softphone User manual

Brand: Fanvil

Model: Softphone

Category: Door intercom systems

Type: User manual

Fanvil Softphone

Fanvil Softphone is a comprehensive communication tool designed to enhance your productivity and connectivity. With its user-friendly interface and robust feature set, it empowers you to make and receive calls, manage contacts, monitor video feeds, and control door locks, all from the convenience of your computer or mobile device.

Key capabilities include:

Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.

Fanvil Softphone

Key capabilities include:

Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.

Version: 1.0.0

Date：2023/04/28

SoftPhone

User Manual

Content

Content ....................................................................................................................................................................I

1Pictures ...........................................................................................................................................................III

2Tables ................................................................................................................................................................IV

3Overview ............................................................................................................................................................. 1

3.1 Overview .................................................................................................................................................1

4Support List ........................................................................................................................................................2

4.1 Supported Phone System Models and Versions .....................................................................................2

5Installation ..........................................................................................................................................................4

5.1 Downloads & Installation .......................................................................................................................4

5.2 Installation System ................................................................................................................................. 4

6Appendix .............................................................................................................................................................5

6.1 AppendixⅠ-Icons .................................................................................................................................. 5

6.2 AppendixⅡ-Status Icons ........................................................................................................................5

7Basic Functions .................................................................................................................................................. 7

7.1 Login .......................................................................................................................................................7

7.2 Making a call .......................................................................................................................................... 8

7.3 Incoming call preview .......................................................................................................................... 10

7.4 Answer Calls .........................................................................................................................................10

7.5 Talking ..................................................................................................................................................11

7.5.1 Voice Call ................................................................................................................................... 11

7.5.2 Video Call ................................................................................................................................... 12

7.6 End the Call .......................................................................................................................................... 13

7.7 Call Logs ...............................................................................................................................................13

7.8 Contacts ................................................................................................................................................ 14

7.8.1 Add Contacts ...............................................................................................................................15

7.8.2 Edit Contacts ...............................................................................................................................16

7.8.3 Contact Details ............................................................................................................................17

7.8.4 Delete contacts ............................................................................................................................17

7.9 Monitor ................................................................................................................................................. 18

7.10 Open Door .......................................................................................................................................... 19

7.10.1 Unlock Setting .......................................................................................................................... 19

7.11 Headset ............................................................................................................................................... 20

7.12 Setting ................................................................................................................................................. 21

7.12.1 SIP Account Settings ................................................................................................................21

7.12.2 Call Settings ..............................................................................................................................22

7.12.3 Network Settings ...................................................................................................................... 23

7.12.4 Logs .......................................................................................................................................... 24

7.12.4.1 Export logs ...................................................................................................................24

7.12.5 About ........................................................................................................................................ 25

7.13 Logout .................................................................................................................................................25

8FAQ ................................................................................................................................................................... 26

8.1 Installation Certification .......................................................................................................................26

8.2 Incoming Calls Not Received ...............................................................................................................26

8.3 Call Quality ...........................................................................................................................................26

8.4 Video Monitor Exit ...............................................................................................................................26

III

1Pictures

picture 1 - Download center ................................................................................................................ 4

picture 2 - Login ...................................................................................................................................7

picture 3 - Account Registration Status ............................................................................................... 7

picture 4 - Dail ..................................................................................................................................... 9

picture 5 - Cancel Call ......................................................................................................................... 9

picture 6 - Video Preview .................................................................................................................. 10

picture 7 - Incoming Calls ................................................................................................................. 10

picture 8 - Voice Call ..........................................................................................................................11

picture 9 - Establish video call between device and APP ................................................................. 12

picture 10 - Establish video calls between APPs ...............................................................................13

picture 11 - Call logs ..........................................................................................................................14

picture 12 - Contacts List ...................................................................................................................15

picture 13 - Add a contact ..................................................................................................................16

picture 14 - View contact details ........................................................................................................17

picture 15 - Delete contacts ............................................................................................................... 18

picture 16 - Preview monitor screen ..................................................................................................19

picture 17 - Configure door locks ......................................................................................................20

picture 18 - Channel switch ............................................................................................................... 20

picture 19 - Configure the SIP account ..............................................................................................21

picture 20 - Call settings .................................................................................................................... 22

picture 21 - Network settings .............................................................................................................23

picture 22 - System log ...................................................................................................................... 24

picture 23 - About .............................................................................................................................. 25

picture 24 - Logout ............................................................................................................................ 25

2 Tables

Table 1 - Key and Icon definition ........................................................................................................ 5

Table 2 - SIP Status Icon Means ..........................................................................................................5

Table 3 - Registration Parameter ......................................................................................................... 7

Table 4 - Voice call parameters .......................................................................................................... 11

Table 5 - Video call parameters ......................................................................................................... 13

Table 6 - Contact parameters ............................................................................................................. 16

Table 7 - Monitor Screen Parameters ................................................................................................ 19

Table 8 - SIP account parameters ...................................................................................................... 21

Table 9 - Call setting parameters ....................................................................................................... 22

Table 10 - Network settings ...............................................................................................................23

3 Overview

3.1 Overview

SoftPhone is a mobile intercom APP for Android smart phones, usually used with smart

Doorphone, Indoor and Phone. Based on SIP standard protocol, it can directly access PBX to

realize audio and video calls.

4 Support List

4.1 Supported Phone System Models and Versions

The following models are the phone models and system versions that have been tested and

confirmed to be correct, for reference only.

Brand

Models

Versions

HUAWEI

P20 pro

Harmony 2.0.0

P40 pro

Harmony 3.0.0

P50E

Harmony 3.0.0

P50

Harmony 3.0.0

mate20

Harmony 2.0.0

mate50

Harmony 3.0.0

nova 5pro

Harmony 2.0.0

nova 7

Harmony 3.0.0

nova 7

Harmony 2.0.0

nova 8

Harmony 3.0.0

nova 9 pro

Harmony 2.0.0

nova10z

Harmony 2.0.0

HONOR

HONOR20 Pro

Harmony 2.0.0

HONOR20 Lite

Harmony 2.0.0

HONOR30

Harmony 2.0.0

HONOR Magic 3

Android 12

HONOR Magic 3 pro

Android 12

HONOR Magic 4

Android 12

Xiaomi

Xiaomi6

Android 9

Xiaomi8

Android 10

Xiaomi9 cc pro

Android 9

Redmi

Redmi9A

Android 10

RedmiK30

Android 12

RedmiK40

Android 12

RedmiK50

Android 13

RedmiK50 pro

Android 13

vivo

vivo S9e

Android 11

iqoo neo5s

Android 11

iqooneo7

Android 13

OPPO

OPPO Reno7

Android 11

OPPO Reno4 SE

Android 12

OnePlus

OnePlus8

Android 13

Google

Google pixel 6

Android 13

moto

moto g31

Android 11

SAMSUNG

Galaxy A52s SM-A528B/DS

One UI（Basic Android 11）

5 Installation

5.1 Downloads & Installation

SoftPhone can download the installation package from [Support] >> [Download Center] >> [Tools]

module on the Fanvil Website of Directions.Click the downloaded installation package to install it.

Note! Some cell phone systems will require user authentication. For example, Xiaomi

phones, just install it after correct authentication.

picture 1 - Download center

Note: Directions Fanvil website: https://www.fanvil.com.cn/

5.2 Installation System

Android 9 and higher Android systems or Harmony system.

6 Appendix

6.1 AppendixⅠ-Icons

Table 1 - Key and Icon definition

Icons

Descriptions

All call records

All outgoing calls record

All missed calls record

Outgoing call

Incoming call

Hang up call

Turn off microphone

Turn on speaker

Talking with Bluetooth

Talking with headset

6.2 AppendixⅡ-Status Icons

Table 2 - SIP Status Icon Means

Icons

Color

Descriptions

Green

Registered Succeed

Red

Registered Failed

Grey

Unregistered

Orange

Registering

7 Basic Functions

7.1 Login

After download, open SoftPhone and enter the login page. As shown in Figure 2 below. Enter

the Username, Authentication User, Password, Domain and Port in turn, and then click [Submit] to

enter the main application interface of SoftPhone app. At this time, the successful registration

message will also be displayed on the page. See Appendix II - Status Icons for details of the

registration results.

picture 2 - Login

picture 3 - Account Registration Status

The meaning of the parameter is as follows:

Table 3 - Registration Parameter

Parameters

Description

Username

Enter the username of the service account, Required

Authentication User

Enter the authentication User of the service account

Password

Enter the authentication password for the service account,

required

Domain

IP address or domain name of SIP server (IPPBX), provided

by SIP server administrator, required

Port

The port number used by the SIP server (IPPBX). Provided by

SIP server administrator, required

7.2 Making a call

Dialing Methods

Users can dial a number in several ways:

Entering the number directly

Select contact number from contact list to dial (please refer to 7.8 Contacts)

Select contact number from call log to dial

Dial a number

Enter the Dialing page, click the icon to expand or collapse the dialpad. Enter the SIP number or

IP address you need to call in the dialpad, and then click the [Call] button on the dialpad to

call out.

Click on a certain call record to make a quick call out.

Note: When using IP dialing, "*" needs to be used instead of "." . For example: 172*16*7*55

means the calling ip address is: 172.16.7.55

picture 4 - Dail

Cancel Call

When calling a number, users can press the [Hang Up] button to cancel the call.

picture 5 - Cancel Call

7.3 Incoming call preview

When adding contacts, if the video preview configuration has been enabled. When this contact is

calling, the app can preview the video screen of the incoming call in advance. See 7.8.1 Add

Contacts for details on adding contact settings.

picture 6 - Video Preview

7.4 Answer Calls

If there is an incoming call when the APP is in free state, users will see the following (first from left)

incoming call alert screen. If a video call is initiated from the other end, users will see the following

( right one ) incoming call remind screen.

picture 7 - Incoming Calls

Users can choose to press the green [Voice Answer] button to answer the call by voice,

and then enter 7.5.1 Voice Call after answering; if they choose to press the blue [Video Answer]

button to answer, and then enter 7.5.2 Video Call after answering. To reject the call, users

should press the red [Hang Up] button .

7.5 Talking

7.5.1 Voice Call

When the call builds, the user will see the following screen of the voice call, as shown below.

picture 8 - Voice Call

The page shows the meaning of the icons as follows:

Table 4 - Voice call parameters

Parameters

Descriptions

①

User avatar

Displayed by default, users can also define their choice of

image for their avatar.

②

Call to end

The name or number of the other party to the call.

③

Speaker

Switching voice channels, see 7.11 Headset for details

④

Talking duration

Build the duration of the call

⑤

DTMF

When the other end is a DoorPhone, enter the device door

password during the call to control the door operation

⑥

Mic

Enable local mute during a call

⑦

Hangup

End the current call

7.5.2 Video Call

When the incoming device contains a camera or the caller's counterpart is SoftPhone, a video call

will be established after answering the call, as shown in the following screen.

picture 9 - Establish video call between device and APP

picture 10 - Establish video calls between APPs

The page shows the meaning of the icons as follows:

Table 5 - Video call parameters

Parameters

Descriptions

①

Call to end

The name or number of the other party to the call.

②

Speaker

Switching voice channels, see 7.11 Headset for details

③

Video

Video screen of the opposite end of the device

④

Talking duration

Build the duration of the call

⑤

DTMF

When the other end is a DoorPhone, enter the device door

password during the call to control the door operation

⑥

Mic

Enable local mute during a call

⑦

Hangup

End the current call

For voice calls or video calls, if the unlock was enabled when the contact was created and one

of the two unlocking methods (i.e. HTTP URL or DTMF method) was configured, the door can be

opened directly by clicking the open button when a call is made to the saved contact. See 7.8.1 Add

Contacts for details of contacts configuration.

7.6 End the Call

When users need to end the call, press the [Hang Up] button to end the current call.

7.7 Call Logs

The APP can save up to 500 call records, users can enter the call log page through the

navigation bar [Dial] to check all the call, outgoing and missed call records.

In the call log page, users can swipe up/down to see the call logs.

Each call record displays "Call type", "Caller number/name" and " Talk time".

picture 11 - Call logs

Users can delete the selected call records by pressing the [Delete] button and checking the call

records that need to be deleted or selecting all.

7.8 Contacts

Users can add contact information on the contact page and can dial the number of that contact

directly from the saved contact list. Users can access the contacts page by pressing the navigation

key [Contact] under the default main interface.

picture 12 - Contacts List

The default contacts are empty and users need to manually add contacts to the contact list.

The existing records of the contacts will be sorted in alphabetical order. Users can navigate by

pressing the up/down navigation keys. The current record indicator tells the user exactly where the

contact is currently positioned.

Note! The user account of the device can store up to 1000 contacts information.

7.8.1 Add Contacts

To add a contact, users need to enter the contact screen first, select the Add icon , and then

add the following contact information. After editing the information, click [Save] to save it in the

contact list.

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Fanvil Softphone User manual

Brand: Fanvil

Model: Softphone

Category: Door intercom systems

Type: User manual

Fanvil Softphone

Key capabilities include:

Seamless Communication: Initiate and answer voice and video calls with exceptional clarity and reliability, ensuring crystal-clear communication.
Advanced Call Management: Effortlessly manage incoming calls with call forwarding, voicemail, and caller ID. Keep track of your call history with detailed call logs.

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Fanvil Softphone User manual

Fanvil Softphone User manual

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