OKI C9650hn SIGNAGE SOLUTION User manual

C9000 Series

C9650n

C9650dn

C9650hdn

C9650hdtn

User’s Guide

TM

C9000

Preface > 2

P

REFACE

Every effort has been made to ensure that the information in this document is

complete, accurate, and up-to-date. Oki assumes no responsibility for the results of

errors beyond its control. Oki also cannot guarantee that changes in software and

equipment made by other manufacturers and referred to in this guide will not affect the

applicability of the information in it. Mention of software products manufactured by

other companies does not necessarily constitute endorsement by Oki.

While all reasonable efforts have been made to make this document as accurate and

helpful as possible, we make no warranty of any kind, expressed or implied, as to the

accuracy or completeness of the information contained herein.

The most up-to-date drivers and manuals are available from the Oki web site:

http://www.okiprintingsolutions.com

Oki is a registered trademark of Oki Electric Industry Company Ltd.

Oki Printing Solutions is a trademark of Oki Data Corporation.

Energy Star is a trademark of the United States Environmental Protection Agency.

Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation.

Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Computer.

Other product names and brand names are registered trademarks or trademarks of

their proprietors.

As an Energy Star Program Participant, the manufacturer has

determined that this product meets the Energy Star guidelines for

energy efficiency.

This product complies with the requirements of the Council

Directives 2004/108/EC (EMC), 2006/95/EC (LVD) and

1999/5/EC (R&TTE), as amended where applicable, on the

approximation of the laws of the member states relating to

electromagnetic compatibility, low voltage and radio &

telecommunications terminal equipment.

C9650n –

✘ C9650dn, C9650hdn, C9650hdtn – ✔

CAUTION!

This product complies with EN55022 Class B.

However, when fitted with the optional finisher,

compliance to EN55022 is Class A. In a domestic

environment this configuration may cause radio

interference, in which case the user may be required

to take adequate measures.

Emergency first aid > 3

E

MERGENCY

FIRST

AID

Take care with toner powder:

If swallowed, give small amounts of cold water and seek

medical attention. DO NOT attempt to induce vomiting.

If inhaled, move the person to an open area for fresh air. Seek

medical attention.

If it gets into the eyes, flush with large amounts of water for at

least 15 minutes keeping eyelids open. Seek medical attention.

Spillages should be treated with cold water and soap to help

reduce risk of staining skin or clothing.

M

ANUFACTURER

Oki Data Corporation,

4-11-22 Shibaura, Minato-ku,

Tokyo 108-8551,

Japan

I

MPORTER

TO

THE

EU/

AUTHORISED

REPRESENTATIVE

Oki Europe Limited (trading as Oki Printing Solutions)

Blays House

Wick Road

Egham

Surrey, TW20 0HJ

United Kingdom

For all sales, support and general enquiries contact your local distributor.

E

NVIRONMENTAL

INFORMATION

Notes, cautions and warnings > 4

N

OTES

,

CAUTIONS

AND

WARNINGS

For the protection of your product, and in order to ensure that

you benefit from its full functionality, this model has been

designed to operate only with genuine original toner cartridges.

Any other toner cartridge may not operate at all, even if it is

described as “compatible”, and if it does work, your product's

performance and print quality may be degraded.

Use of non-genuine products may invalidate your

warranty.

Specifications subject to change without notice. All trademarks

acknowledged.

NOTE

A note provides additional information to supplement the

main text.

CAUTION!

A caution provides additional information which, if

ignored, may result in equipment malfunction or

damage.

WARNING!

A warning provides additional information which, if

ignored, may result in a risk of personal injury.

Contents > 5

C

ONTENTS

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Emergency first aid . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Manufacturer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Importer to the EU/authorised

representative . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Environmental information . . . . . . . . . . . . . . . . . . . . . 3

Notes, cautions and warnings. . . . . . . . . . . . . . . . . . . 4

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Online usage . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printing pages . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer and paper overview . . . . . . . . . . . . . . . . . . . 13

Opening and closing the top cover . . . . . . . . . . . . . . 13

Identifying major components . . . . . . . . . . . . . . . . . 15

Software supplied . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Paper recommendations . . . . . . . . . . . . . . . . . . . . . 20

Paper input and output information. . . . . . . . . . . . . . 22

Trays and stackers . . . . . . . . . . . . . . . . . . . . . . . . . 23

Trays 1 to 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Face-down stacker . . . . . . . . . . . . . . . . . . . . . . . 24

Face-up stacker . . . . . . . . . . . . . . . . . . . . . . . . . 24

Duplex unit (if installed) . . . . . . . . . . . . . . . . . . . 25

Tray and stacker examples . . . . . . . . . . . . . . . . . . . 26

Loading trays 1 to 5 . . . . . . . . . . . . . . . . . . . . . . 26

Using the MP tray. . . . . . . . . . . . . . . . . . . . . . . . 28

Using the stackers . . . . . . . . . . . . . . . . . . . . . . . 31

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Controls and indicators . . . . . . . . . . . . . . . . . . . . . . 33

LCD panel modes . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Status information . . . . . . . . . . . . . . . . . . . . . . . 35

Menu (functions) information. . . . . . . . . . . . . . . . 35

Configuration information . . . . . . . . . . . . . . . . . . 36

Help mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

LCD panel messages . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the menus . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents > 6

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printer location. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Turning off/on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turning off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turning on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Changing the display language. . . . . . . . . . . . . . . . . 41

Checking current settings . . . . . . . . . . . . . . . . . . . . 42

Interfaces and connection . . . . . . . . . . . . . . . . . . . . 43

Connecting the parallel interface . . . . . . . . . . . . . 44

Connecting the USB interface . . . . . . . . . . . . . . . 44

Connecting the network interface . . . . . . . . . . . . . 45

Using the drivers CD . . . . . . . . . . . . . . . . . . . . . . . . 46

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the printer . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Consumables and maintenance . . . . . . . . . . . . . . . . 48

Checking consumable/maintenance item usage . . . . . 48

Replacement indications . . . . . . . . . . . . . . . . . . . . . 48

Consumable item order information . . . . . . . . . . . . . 49

Maintenance item order details. . . . . . . . . . . . . . . . . 49

Replacing consumables/maintenance items . . . . . . . . 50

Cleaning the LED heads. . . . . . . . . . . . . . . . . . . . . . 50

Cleaning the paper feed rollers. . . . . . . . . . . . . . . . . 52

Cleaning the printer casing . . . . . . . . . . . . . . . . . . . 55

Emptying the punch chip box (punch unit optional

accessory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . 59

Accessory order information. . . . . . . . . . . . . . . . . . . 60

Installing accessories . . . . . . . . . . . . . . . . . . . . . . . 61

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Paper jams – printer . . . . . . . . . . . . . . . . . . . . . . . . 62

Open cover, paper jam, tttttt side cover . . . . . . . . 63

Open cover, paper jam, side cover . . . . . . . . . . . . 64

Open cover, paper jam, top cover . . . . . . . . . . . . 66

Paper jams – duplex unit (if installed) . . . . . . . . . . . . 73

Check duplex unit, paper jam . . . . . . . . . . . . . . . 73

Paper jams – finisher (optional accessory). . . . . . . . . 79

Check finisher, paper jam/paper remains . . . . . . . 79

591, 592, 593, 599/ 643, 645 (paper jam around

finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

594, 597, 598/ 644, 646 (paper jam in finisher) . . 82

Contents > 7

590 (paper jam in finisher/punch unit) . . . . . . . . . 85

Check inverter, paper jam. . . . . . . . . . . . . . . . . . 88

Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . 93

Dealing with unsatisfactory printing . . . . . . . . . . . . . 94

Staple jams – finisher (optional accessory) . . . . . . . . 96

Check finisher, staple jam . . . . . . . . . . . . . . . . . . 96

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Appendix A – LCD messages . . . . . . . . . . . . . . . . . . 103

Appendix B – menu system. . . . . . . . . . . . . . . . . . . 105

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Print page count. . . . . . . . . . . . . . . . . . . . . . . . .106

Finisher count . . . . . . . . . . . . . . . . . . . . . . . . . .106

Supplies life. . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Paper size in tray . . . . . . . . . . . . . . . . . . . . . . . .108

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Configuration example – monochrome pages

printed . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Print information . . . . . . . . . . . . . . . . . . . . . . . . . .110

Print information example – demonstration

page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Print secure job . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Tray configuration . . . . . . . . . . . . . . . . . . . . . . .113

System adjust . . . . . . . . . . . . . . . . . . . . . . . . . .117

Menus example 1 – tray 1 transparencies . . . . . . .122

Menus example 2 – MP tray paper size . . . . . . . . .123

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Oki contact details . . . . . . . . . . . . . . . . . . . . . . . . . 126

Introduction > 8

I

NTRODUCTION

Congratulations on buying an Oki colour printer. Your new printer

is designed with advanced features to give you clear, vibrant

colour prints and crisp black and white pages at high speed on a

range of print media for the office.

There are four different models available: C9650n, C9650dn,

C9650hdn and C9650hdtn, where n denotes networking

capability, d denotes duplex unit installed, h denotes hard disk

drive installed and t denotes high capacity feeder installed.

F

EATURES

The following features are standard on all models:

> Up to 36 pages per minute in full colour for fast printing of

high impact colour presentations and other documents

> Up to 40 pages per minute in black and white for fast and

efficient printing of all general purpose documents not

requiring colour

> 1200 x 600 dpi (dots per inch) print resolution for high

quality image production showing the finest detail

> ProQ2400 multi level technology produces subtler tones

and smoother gradations of colour to lend photographic

quality to your documents

> Single Pass Colour Digital LED technology for high speed

processing of your printed pages

> 10Base-T, 100Base-TX and 1000Base-T network

connection lets you share this valuable resource among

users on your office network

> USB 2.0 and parallel (IEEE-1284) interfaces

> PCL, PS, IBM PPR, Epson FX emulations

> “Ask Oki” – a user-friendly function that gives a direct link

from your printer driver screen (but not illustrated in this

guide) to a dedicated web site specific to the exact model

you are using. This is where you will find all the advice,

assistance and support you could need to help you get the

best possible results from your Oki printer.

Introduction > 9

Additionally, the following optional features are available:

> Automatic two-sided (duplex) printing for economical use

of paper and compact printing of larger documents

> Hard disk drive enables spooled and verified printing

> Additional paper trays for loading a further 530 sheets at

a time to reduce operator intervention, or different paper

stocks for letterhead stationery, alternative paper sizes or

other print media:

> Standard 2nd/3rd Tray (530 sheets each)

> Lockable 2nd Tray (530 sheets)

> High Capacity Feeder (HCF) (1590 sheets)

> Additional memory

> Finisher (for stapling printer output)

> Punch unit (to extend Finisher functionality)

> Printer cabinet

NOTE

This optional feature is only applicable to the C9650n.

NOTE

This optional feature is only applicable to the C9650n and

C9650dn.

NOTE

1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray,

Tray 1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 +

2nd Tray + HCF

2. The C9650hdtn already has a High Capacity Feeder

installed and so can only accommodate one additional

tray (to give the maximum total of five).

Introduction > 10

A

BOUT

THIS

GUIDE

This manual is your user’s guide (check the web site,

www.okiprintingsolutions.com, for the most up-to-date version)

for your printer and forms part of the overall user support listed

below:

> Installation Safety Booklet: as with all electrical

equipment, there are a few basic precautions that should

be taken to avoid injury or damage. Please be careful to

read and understand the safety warnings in the Safety

Booklet before operating the product.

This is a paper document that is packaged with the printer.

> Set-up guide: to describe how to unpack, connect and

turn on your printer

This is a paper document that is packaged with the printer.

> This User’s Guide: to help you to become familiar with

your printer and make the best use of its many features.

Also included are guidelines for troubleshooting and

maintenance to ensure that it performs at its best.

Additionally, information is provided for adding optional

accessories as your printing needs evolve.

This is an electronic document.

> Printing Guide for Windows users and Mac users: to help

you operate your printer effectively and efficiently

This is an electronic document.

> Configuration Guide: to provide machine configuration

and network configuration information

This is an electronic document.

> Installation Guides: accompany consumable items and

optional accessories to describe how to install them

These are paper documents that are packaged with the

consumables and optional accessories.

NOTE

Images used in this manual may include optional features

that your printer does not have installed.

Introduction > 11

> Online Help: online information accessible from the

printer driver and utility software

O

NLINE

USAGE

This guide is intended to be read on screen using an Abode

Reader. Use the navigation and viewing tools provided in

Acrobat.

You can access specific information in two ways:

> In the list of bookmarks down the left hand side of your

screen, click on the topic of interest to jump to the

required topic. (If the bookmarks are not available, use

the “Contents” on page 5.)

> In the list of bookmarks, click on Index to jump to the

Index. (If the bookmarks are not available, use the

“Contents” on page 5.) Find the term of interest in the

alphabetically arranged index and click on the associated

page number to jump to the page containing the term.

Introduction > 12

P

RINTING

PAGES

The whole manual, individual pages, or sections may be printed.

The procedure is:

1. From the toolbar, select File, then Print (or press the

Ctrl + P keys).

2. Choose which pages you wish to print:

(a) All pages, (1), for the entire manual.

(b) Current page, (2), for the page at which you are

looking.

(c) Pages from and to, (3), for the range of pages you

specify by entering their page numbers.

3. Click OK.

1

2

3

Printer and paper overview > 13

P

RINTER

AND

PAPER

OVERVIEW

O

PENING

AND

CLOSING

THE

TOP

COVER

To open the top cover, squeeze the top cover handle (1) to

release the catch and raise the cover.

CAUTION!

To gain access to the inside of the printer, ensure that

the top cover is fully opened.

1

Printer and paper overview > 14

To close the top cover,

push gently (1) until the cover stops

midway and then push harder (2) to close the cover completely.

Ensure that the cover is securely closed.

1

2

Printer and paper overview > 15

I

DENTIFYING

MAJOR

COMPONENTS

The major components of your printer are identified in the

representations below.

1. Paper holding arm

2. Top cover (face-down stacker)

3. MP Tray (multi-purpose tray)

4. Tray 1 side cover

5. Paper size label

6. Paper volume indicator

7. Tray 1 (paper tray)

8. Control panel

9. Top cover handle

1

2

3

4

5

6

7

8

9

Printer and paper overview > 16

10. Face-down stacker

11. Power (on/off) switch

12. Face-up stacker

12

11

10

Printer and paper overview > 17

13. Interface unit

14. Network interface connector

15. Parallel interface connector

16. USB interface connector

17. Power connector

18. Ventilation holes

13

1

4

15

16

17

18

Printer and paper overview > 18

19. Image drum cartridge and toner cartridge (Cyan)

20. Image drum cartridge and toner cartridge (Magenta)

21. Image drum cartridge and toner cartridge (Yellow)

22. Image drum cartridge and toner cartridge (Black)

23. Toner cartridge

24. Image drum cartridge

25. Fuser unit

26. LED heads

25

19

20

21

22

23

24

26

Printer and paper overview > 19

27. Belt unit

28. Drum basket handle

29. Drum basket

30. Duplex unit

31. High Capacity Feeder (HCF), three trays

27

28

29

30

31

Printer and paper overview > 20

S

OFTWARE

SUPPLIED

CDs:

> Drivers and Utilities

Contains driver and application software for use by a

general user.

> Network and Administrator Utilities

Contains software for use by system administrators.

> User’s Guides

Contains documentation in electronic form (for example,

the User’s Guide and Printing Guide) to describe how to use

the printer for day-to-day printing tasks.

> Templa t e M anag er

Contains software to help you create business cards, CD

packaging, banners and much more.

P

APER

RECOMMENDATIONS

Your printer will handle a variety of print media, including a range

of paper weights and sizes, transparencies and envelopes. This

section provides general advice on choice of media, and explains

how to use each type.

The best performance will be obtained when using standard

weight 75 – 90g/m² paper designed for use in copiers and laser

printers. Suitable types are:

> Arjo Wiggins Colour Solutions 90g/m²

> Colour Copy by Mondi

Use of heavily embossed or very rough textured paper is not

recommended.

Pre-printed stationery can be used, but the ink must not offset

when exposed to the high fuser temperatures used in the printing

process.

Glossy paper must be of the type designed for use in

electrophotographic printers and must not melt, change in

quality, or warp during the printer’s thermal fusing process. A

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