BlackBerry Enterprise Service 10

Version: 10.1.2

Release Notes

Published: 2013-08-06

SWD-20130806124654688

Contents

1 Supported versions for upgrade........................................................................................................ 4

2 Fixed issues......................................................................................................................................5

3 Known issues....................................................................................................................................9

Adding instances of BlackBerry Enterprise Service 10 version 10.1.2 to an existing BlackBerry Enterprise Service 10

version 10.1.1 server domain is not supported.

You can also use the BlackBerry Enterprise Service 10 version 10.1.2 software to perform a new installation.

1

Release Notes Supported versions for upgrade

4

The setup application stopped responding when it mishandled a failed SQL call. (DT 7531615)

If you attempted to install the BlackBerry Enterprise Service 10 software on a computer that had previously had the

software installed on it, the install might have failed. (DT 7531574)

When you ran the setup application, you could not specify an IP address for the BlackBerry Administration Service pool

name. (DT 7199525)

If you re-ran the setup application on a computer, the Communication component certificate was deleted. (DT 7199217)

If you changed the core password using the BES10 Configuration Tool, when you uninstalled the BlackBerry Enterprise

Service 10 and then reinstalled it and used the new core password, the installation would not complete. (DT 7177306)

When you installed the BlackBerry Enterprise Service 10 core components on a computer that hosted the BlackBerry

Enterprise Service 10 administration consoles, the installation process might not have completed. (DT 7170786)

When you installed a secondary Core Module, the password fields in the Core Module information dialog were enabled,

even though you should not create a different password for a secondary Core Module. (DT 7111259)

In some circumstances, if you configured additional port bindings in Microsoft IIS, the BlackBerry Enterprise Service 10

2

Release Notes Fixed issues

5

In a high availability environment, if you upgraded the primary instance from BlackBerry Device Service 6.2 to BlackBerry

Enterprise Service 10 version 10.1, and on the standby instance you uninstalled BlackBerry Device Service 6.2 and

installed BlackBerry Enterprise Service 10 version 10.1 and then configured the instances as a high availability pair, in the

BlackBerry Configuration Database the standby server was listed as both a standalone server and as part of a high

availability pair. (DT 7604716)

If the service account did not have the "Log on as batch job" permission, when the administrator attempted to upgrade the

software the upgrade failed. (DT 7496867)

When upgrading, you could chose the default website for the Core or Communication components even if a default website

did not exist, and the upgrade would fail. (DT 7436978)

If you installed the BlackBerry Device Service, then used the BlackBerry Device Service Configuration Tool to change the

algorithms for encryption, hashing and signing" option. (DT 7085131)

Administrators with a Senior Helpdesk Administrator role could not change the activation type for users that had already

activated a device. (DT 7355011)

If you set the Maximum age of daily log files to 2 (days) for the Enterprise Management Web Service, after 2 days the log

files were not deleted. (DT 7292801)

If you tried to uninstall a second instance of BlackBerry Enterprise Service 10, the BlackBerry Device Service may have

stopped responding. (DT 7140638)

In the BlackBerry Administration Service, you could not create a user if the Distinguished Name field for the user in

Microsoft Active Directory contained more than 256 characters. (DT 7135932)

Release Notes Fixed issues

6

password and lock device" and "Resend IT policy to device" options were not available to administrators that you assigned

the administrative role to. (DT 7092184)

Logging details for the Enterprise Management Web Service were not shown in the BlackBerry Administration Service. (DT

7089631)

In some circumstances, if you required the use of a proxy server for external web requests from behind the firewall, and a

user accessed an external website with the work browser, the user would be asked for their user name and password

several times, even after the work browser displayed the external website. (DT 7057436)

If your Wi-Fi network used WPA2-PSK security, changing the password in the Wi-Fi profile did not update the password on

devices. (DT 6934181)

If you activated a BlackBerry 10 device using Microsoft ActiveSync, and then tried to activate the same account using the

following error message might have appeared: “Internal error with SQL”. You might also have received this error message

when you tried to sort users by PIN. (DT 7269609)

When you clicked Switch server on the Licensing settings tab in BlackBerry Management Studio, the "How to switch the

active server" link was not available in the Switch server window. (DT 7158881)

In the Search Settings tab of the BES10 Configuration Tool, if you changed any of the default settings, you were required to

restart the BlackBerry Management Studio. After the BlackBerry Management Studio restarted, searching for users did not

return any results. (DT 7135416)

Release Notes Fixed issues

7

If you sent an IT policy update to an iOS device and then sent the “Unlock and clear password” command to the same

device, the device might not have processed the command successfully. (DT 7162798)

BlackBerry Dispatcher could not communicate with the BlackBerry MDS Connection Service. (DT 7133831)

Release Notes Fixed issues

8

If you attempt to install a standby instance of the BlackBerry Enterprise Service 10 and the installation attempt fails, if you

then uninstall the standby instance, information about the standby instance is left in the database. (DT 7638825)

If you uploaded a custom Communication Module certificate in the BlackBerry Configuration Tool, and added an additional

Communication Module instance or uninstalled and re-installed a Communication Module instance in the BlackBerry

Domain, you must go to each computer that is running the Communication Module and upload the custom Communication

Module certificate again. For more information, visit www.blackberry.com/support to read KB article 34731.(DT 7645492)

If you install two BlackBerry Enterprise Service 10 instances or high availability pairs in the same domain, the setup

application overwrites the settings in the BlackBerry Configuration Database with the URLs and port numbers of the

components on the second computer. (DT 7159278)

Workaround: Cancel the installation and restart the setup application.

If the database server is not available when you run the setup application again, the setup application might display the

splash screen for up to 15 minutes. (DT 7158771)

Workaround: Wait 15 minutes and the setup application continues the installation or upgrade process.

When you install the Core Module and Console services on separate computers, the Core Module URL may appear as the

Administration Console web address in the BlackBerryMobileFusionTemplate.xml. (DT 7130997)

Workaround: Correct the web address and restart BlackBerry Web Services.

If you try to reinstall the same version of a standby instance of the core components, the Installer doesn’t automatically

complete the user name, organization, and country or region fields. (DT 7104826)

3

Release Notes Known issues

9

Workaround: In the Windows Task Manager restart the BlackBerry Administration Service Native Code Container service.

If you change the Microsoft Active Directory mapping for the User name field to an invalid field, you cannot create users.

(DT 6455903)

The BlackBerry Device Service allows you to save an SMTP configuration with the encryption method set to "Encrypted

channel with TLS" with a blank user name and password. This results in an error message when attempting to send a test

email message and generate a password for a user. (DT 6442699)

If you attempt to add more than 2000 users at once to a group, the following message appears: The search result contains

When exporting a list of user accounts, if you select the "Select all Results in entire set" option, and then export all the

users that appear in the search results, only one device will be listed for a user account. If users have multiple devices

assigned to their accounts, they will not be displayed in the export file. (DT 5950267)

If you add email addresses with accented characters to the Sender address field in the Device activation settings page in

the BlackBerry Administration Service, you cannot generate activation emails. (DT 3838675)

In the console, the domain and user name field descriptions are specific to Microsoft Active Directory. (DT 3166283, DT

2967951)

Workaround: If your organization uses IBM Notes Traveler, remove the value that appears in the domain field and make

sure the value in the user name field is correct.

Release Notes Known issues

16

cannot be performed”. (DT 7158871)

If there’s more than one Microsoft Active Directory user with the same display name but a different email address, you

cannot add a device for one of those users. (DT 7135118)

Workaround: Create the additional users using BlackBerry Management Studio or BlackBerry Device Service.

In BlackBerry Management Studio, on the User details page, the values in the Storage and Available storage fields for iOS

devices and Android devices are the total system memory and available system memory for the mobile operating system on

the device. (DT 7085420)

If you click the Save button twice after you edit the email profile for a user, one of the following errors occurs:

“USER_EMAIL_PROFILE_NOT_FOUND” or “CANNOT_CREATE_USER_EMAIL_PROFILE.” (DT 7016194)

Workaround: Log in to BlackBerry Management Studio again.

In certain circumstances, you cannot add devices in the BlackBerry Management Studio. (DT 6159380)

If you create a Universal Device Service user account, create a group, assign the user to the group, and assign a Microsoft

ActiveSync profile and a work space profile to the group, the Microsoft ActiveSync profile will not be created in the

database. (DT 7591700)

Workaround: Create a new group, assign a Microsoft ActiveSync profile and a work space profile to the group. Then open

the original group, select the user, click Move to Group and move the user to the new group.

If you create a Universal Device Service user account, assign it to a group that has a Microsoft ActiveSync profile and a

work space profile, and configure the secure work space on the user’s device, the device does not receive a Microsoft

ActiveSync profile ID and cannot receive emails from the Microsoft Exchange Server. If you assign the Microsoft ActiveSync

Release Notes Known issues

disabled on the device.

successfully removed from the group.

Workaround: You can remove users from a group on the group page. (DT 7336139)

The Limit password age IT policy rule does not work for iOS devices. (DT 7312205)

If a certificate for an app that is part of a software configuration in the Universal Device Service expires, the app version

must be updated and the new version must be signed with a renewed version of the same certificate; otherwise, the

updated app may not work on the device.

Workaround: If the updated app does not work on the device, uninstall and then reinstall the app on the device. (DT

7277839)

If you update the SIM card information for an iOS device, neither the Universal Device Service or BlackBerry Management

Studio reflect that change. (DT 6893547)

instance first, turn off the Auto failover option, and then upgrade the primary instance.

When your BlackBerry Enterprise Service 10 instances are configured for high availability, and you start the Enterprise

Management Web Service on the standby instance all device activations fail. (DT 7526604)

Workaround: Restart the Enterprise Management Web Service on the primary instance.

When your BlackBerry Enterprise Service 10 instances are configured for high availability, if you reinstall the standby

instance on another server, in the BlackBerry Administration Service the original standby instance is still listed as the

failover partner for the primary instance. (DT 7426482)

Release Notes Known issues

18

configuration. Try again later." (DT 7376996)

components.

If you install a standby instance of BlackBerry Enterprise Service 10, the setup application may show a BlackBerry Device

Instance as an option in the high availability drop-down list when it shouldn’t appear in this list. (DT 7163440)

Workaround: In the BlackBerry Administration Service, select BlackBerry Solution topology > BlackBerry Domain >

Component view and click Refresh list of registered components.

When you install the secondary instance of BlackBerry Enterprise Service 10 in a high availability environment, the APNS

certificate in not automatically installed. (DT 7092527)

Workaround: Manually install the APNS certificate on the standby computer.

In a disaster recovery scenario, if the restored databases have different names than the original databases, BlackBerry

Enterprise Service 10 will not function correctly. (DT 7056934)

When you send an IT administration command to an Android device, it can sometimes take up to 8 minutes for the

Release Notes Known issues

Release Notes Known issues

20