Avaya Mobile Communication Gateway 3100 User manual

Nortel Mobile Communication 3100

Nortel Mobile Communication

3100 Administration and Security

Release: 3.0

Document Revision: 03.08

www.nortel.com

NN42030-600

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Nortel Mobile Communication 3100

Release: 3.0

Publication: NN42030-600

Document release date: 17 July 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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3

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Contents

New in this release 7

Features 7

Administration enhancements 7

User interface enhancements 8

Other changes 8

Introduction 11

References 12

Using the MC 3100 Web Console 13

Overview 13

MC 3100 Web Console buttons 13

Logging on to the MC 3100 Web Console as an administrator 15

Logging on to the standalone MC 3100 Web Console as an administrator 16

Logging on to the MC 3100 Web Console as a user 18

Changing the MC 3100 Web Console password 18

Administration 21

Gateway administration 23

Adding an MCG 3100 server 23

Deleting an MCG 3100 server 24

Locking and unlocking an MCG 3100 server 25

Configuring the Gateway settings 26

Configuring the dial plan conversion parameters 32

Configuring the device settings 33

Configuring the emergency telephone numbers 37

Configuring the Administration server port settings 37

Adding a license file 38

Checking Gateway server statistics 40

Checking Gateway server status 42

Checking Gateway server license file information 45

Managing the server processes from the Web Console 46

Managing the server processes from the command line 47

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Mobile client administration 49

Client upgrade methods 49

Uploading the mobile client software files 53

Deleting files in the software repository 54

Filtering the mobile client software files 54

Downloading software files as Administrator 55

Downloading client software from the software repository to a computer 56

Tracking license usage 57

Installing or upgrading the MCC 3100 for BlackBerry using the BlackBerry

Enterprise Server 58

Checking Instant Conferencing status 59

Client language support 60

User administration 61

Configuring user parameters for autoconfiguration 61

Filtering users 62

Logging off users 63

Removing users 63

Clearing a user message 64

Checking user status 64

Checking user statistics 67

Security 69

Server certificate management 71

Enrolling with a CA 73

Generating a CSR for MCG 3100 Gateway Server 74

Generating a CSR for MCG 3100 Administration Server 76

Obtaining a signed certificate 78

Obtaining the CA signed SSL/TLS certificate for MCG 3100 Gateway Server 79

Obtaining the CA-signed certificate for the MCG 3100 Administration Server 79

Installing the root and signed certificates on the MCG 3100 Gateway Server 80

Installing the root and signed certificates on the Administration Server 81

Copy single server keystore 82

Client certificate management 83

Installing a root certificate on a Nokia device 83

Installing a root certificate on a Windows Mobile device 84

Installing a root certificate on a BlackBerry device in the non-BES

configuration 85

Server certificate administration 87

Changing the certificate keystore default password 87

Generating a self-signed certificate for MCG 3100 Gateway Server 89

Generating a self-signed certificate for MCG 3100 Administration Server 91

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

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Maintenance 95

Backing up the MCG 3100 server databases 95

Restoring the MCG 3100 server databases 96

Checking the MCG 3100 Software Version 97

Sending a system notification to all users 97

Sending a system notification to individual users 98

Network configuration changes 98

Common procedures 101

Accessing the server command line as nortel 101

Accessing the server command line as superuser 101

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Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

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New in this release

The following sections detail what’s new in Nortel Mobile Communication

3100 Administration and Security (NN42030-600) for Mobile

Communication 3100 (MC 3100) Release 3.0.

•

"Features" (page 7)

•

"Other changes" (page 8)

Features

The following sections describe the features introduced for MC 3100

Release 3.0.

•

"Administration enhancements" (page 7)

•

"User interface enhancements" (page 8)

Administration enhancements

The Enterprise Common Manager (ECM) integrates the MC 3100 Web

Console tools with the Nortel Enterprise Management tools to simplify MC

3100 administration. The ECM:

• Launches the administrative user interface

•

Permits single-sign-on

•

Performs certificate generation and distribution

• Integrates with the Enterprise Subscriber Manager to create fixed

mobile convergence line (FMCL) universal extensions (UEXTs) for MC

3100 users

For information about the interworking of the MC 3100 and ECM, see

Nortel Mobile Communication 3100 and Communication Server 1000

Solution Integration Guide (NN49000-315).

Attention: MC 3100 release 3.0 SU130 and higher does not support

ECM integration.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

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8 New in this release

User interface enhancements

The Web Console contains new parameters to support MC 3100

Release 3.0.

Other changes

This document is issued to support MC 3100 Release 3.0.

This document was restructured to conform to Modular Task-Based

Information standards. The port tables moved to Nortel Mobile

Communication 3100 Planning and Engineering (NN42030-200).

Revision history

July 2009

Standard 03.08. This document is issued to support

Nortel Mobile Communication 3100 Release 3.0 and

the Communication Server 2100 (CS 2100). Information

regarding the CS 2100 was added.

June 2009

Standard 03.07. This document is up-issued to support

Nortel Mobile Communication 3100 Release 3.0. Updates

were made to the Procedure job aid table.

June 2009

Standard 03.06. This document is issued to support Nortel

Mobile Communication 3100 Release 3.0 SU3. Updates

were made to the Configuring the device settings section.

April 2009

Standard 03.05 This document is issued to support Nortel

Mobile Communication 3100 Release 3.0. The following

sections were deleted from this document:

• Installing the ECM MCG 3100 software

• Adding the MCG 3100 as an element from the primary

ECM

• Upgrading to a different network framework

• Accessing the MC 3100 Web Console from the ECM

January 2009

Standard 03.04 This document is issued to support Nortel

Mobile Communication 3100 Release 3.0. Changes were

made to address formatting issues, including changes to the

procedure "Configuring the device settings" (page 33) and

the creation of the procedure "Configuring the emergency

telephone numbers" (page 37).

December 2008

Standard 03.03. This document is issued to support Nortel

Mobile Communication 3100 Release 3.0. Added the

Native Dialing Numbers field to "Configuring the device

settings" (page 33). Numerous updates to "Server certificate

management" (page 71) and "Client certificate management"

(page 83).

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

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Other changes 9

December 2008

Standard 03.02. This document is issued to support Nortel

Mobile Communication 3100 Release 3.0. Updates were

made to include links to multimedia presentations and to

update technical content.

September 2008

Standard 03.01. This document is issued to support Nortel

Mobile Communication 3100 Release 3.0.

May 2008

Standard 02.03. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1. A sample email

was updated.

April 2008

Standard 02.02. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1. Added the DNS

port to the Port table.

April 2008

Standard 02.01. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1.

November 2007

Standard 01.04. This document is up-issued to include

changes in technical content for the packet dump utility,

E.164 fully qualified international format numbers, CallPilot,

and Call Detail Recording (CDR).

October 2007

Standard 01.03. This document is up-issued to include

changes in technical content including an MCC 3100 for

BlackBerry/Nokia implementation workflow and updated

screen captures.

October 2007

Standard 01.02. This document is up-issued to include

changes in technical content for MCG 3100 configuration

parameter fields and network configuration changes.

September 2007

Standard 01.01. This document is issued to support the

Nortel Mobile Communications 3100 Series Portfolio on

Nortel Communication Server 1000 Release 5.0 and Nortel

Multimedia Communication Server 5100 Release 4.0.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

NN42030-600 03.08 17 July 2009

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10 New in this release

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

NN42030-600 03.08 17 July 2009

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Introduction

This document provides information about the administration and security

of the Nortel Mobile Communication 3100 (MC 3100).

MC 3100 contains the following components:

•

Nortel Mobile Communication Gateway 3100 (MCG 3100)

• Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry

•

Nortel MCC 3100 for Nokia

• Nortel MCC 3100 for Windows Mobile

The MCG 3100 extends network feature functionality to the MCC 3100

application on mobile devices. Internally, the MCG 3100 contains the

MCG 3100 Gateway Server and the MC 3100 Administration Server.

The MCC 3100 application registers to the MCG 3100 to access the

enterprise network. After registration, users can perform a variety of

functions such as:

•

Manage friends by using the MCC 3100 local directory. MCC 3100 for

BlackBerry users can also manage friends by using the BlackBerry

address book.

• Search the corporate directory and the MCC 3100 local directory.

• Use the logs to view the most recent related incoming and outgoing

calls, voice mail indicator, and system events.

• Create a user group that contains multiple friends and then initiate an

ad hoc conference call to the group members.

• Redirect incoming calls to alternative contact locations (for example.

office, home, or other).

• Associate a single number with all of outbound calls.

• Handle the message waiting indicator (MWI) for new voice mail

messages.

This document refers to the supported clients using the generic term

mobile client.

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12 Introduction

Attention: Mobile client devices must have an internet connection.

Navigation

•

"Using the MC 3100 Web Console" (page 13)

• "Administration" (page 21)

• "Gateway administration" (page 23)

•

"Mobile client administration" (page 49)

•

"User administration" (page 61)

•

"Security" (page 69)

•

"Server certificate management" (page 71)

•

"Client certificate management" (page 83)

•

"Server certificate administration" (page 87)

•

"Maintenance" (page 95)

•

"Common procedures" (page 101)

References

For more information, see the following documents:

• Nortel Mobile Communication Client 3100 for BlackBerry User Guide

(NN42030-101)

• Nortel Mobile Communication Client 3100 for Nokia User Guide

(NN42030-102)

•

Nortel Mobile Communication Client 3100 for Windows Mobile User

Guide (NN42030-107)

• Nortel Mobile Communication 3100 Fundamentals (NN42030-109)

• Nortel Mobile Communication 3100 Planning and Engineering

(NN42030-200)

• Nortel Mobile Communication 3100 Installation and Commissioning

(NN42030-300)

• Nortel Mobile Communication 3100 Troubleshooting (NN42030-700)

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Using the MC 3100 Web Console

The following module describes the Mobile Communication 3100

(MC 3100) Web Console.

Navigation

•

"Overview" (page 13)

•

"Logging on to the MC 3100 Web Console as an administrator" (page

15)

•

"Logging on to the MC 3100 Web Console as a user" (page 18)

•

"Changing the MC 3100 Web Console password" (page 18)

Overview

You perform administrative tasks for the Mobile Communication Gateway

3100 (MCG 3100) server using the MC 3100 Web Console, a Web-based

tool. You access the standalone MC 3100 Web Console through Microsoft

Internet Explorer or Mozilla Firefox.

Attention: ECM does not support Mozilla Firefox. ECM integration is not

supported in MC 3100 release 3.0 SU130 and higher.

Two access levels exist for the MC 3100 Web Console:

• Administrator access

•

Enterprise user access

MC 3100 Web Console buttons

The following table describes all the MC 3100 Web Console buttons and

their actions.

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14 Using the MC 3100 Web Console

Table 1

Web Console buttons

Button Screen Description

Add Gateway System Configuration

Displays the Add Gateway window.

Only active when an MCG 3100

server can be added.

Advanced

View User Info

Displays all the configuration

parameters.

Browse Admin Portal, License Information Enables you to find a required file.

Cancel

Send Notification Message, Configure

Gateway, Configure Service, Lock

Gateway, Add Gateway

Enables you to cancel the

Configuration.

Capture Tools

Starts a packet capture for

troubleshooting.

Clear

Messages User Info

Clears queued user messages if the

user’s queue exceeds normal levels.

Close

Gateway Statistics, User Statistics,

Configure Gateway, Configure Service, Closes the window.

Configure

Gateway

System Configuration (Gateway Actions

button)

Displays the Configure Gateway

window.

Configure

Services

System Configuration (Gateway Actions

button)

Displays the Configure Service

window

Default View User Info

Displays a subset of the user

configuration parameters.

Download

(hyperlink) Admin Portal, User Portal

Starts the download of the client file

to the computer.

Download all

logs

(hyperlink) Tools

Displays information on how to get

the logs.

Edit

Device Configuration, Configure

Gateway, Configure Service Enables changes to parameters.

Filter User Info

Uses search parameters to select a

subset of the information.

Gateway

Actions System Configuration

Enables you to manage and

configure the gateway server.

Group Actions System Configuration Displays the Add Gateway button.

Help Web Console main window

Displays the MC 3100 pages on

w

ww.nortel.com

Install License Information

Enables you to install the

information.

License

System Configuration (Gateway Actions

button)

Displays the License Information

window

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Logging on to the MC 3100 Web Console as an administrator 15

Table 1

Web Console buttons (cont’d.)

Button Screen Description

User ID

(hyperlink) User Info

Displays the User Statistics window

for the selected user.

Lock

System Configuration (Gateway Actions

button) Displays the Lock Gateway window.

User Info Logs the user out of their client.

Logout Web Console main window Logs you out of the Web Console.

No Removal Confirmation Cancels the removal request.

Notify

User Info, System Configuration

(Gateway Actions button)

Displays the Send Notification

Message window

OK Lock Gateway, Add Gateway

Enables you to confirm the changes

made to the fields.

Refresh Gateway Statistics, User Statistics

Refreshes the statistics when

automatic refresh is disabled.

User Info

Remove users and deallocate their

licenses.

Remove Admin Portal

Removes the client file from the

MCG 3100 server.

Remove from

Group

System Configuration (Gateway Actions

button)

Displays the Removal Confirmation

window.

Restart

System Configuration (Gateway Actions

button)

Enables you to restart the Gateway

server.

Save

Device Configuration, Tools, Configure

Gateway, Configure Service

Saves the changes made to the

fields.

Send Send Notification Message

Enables you to send the notification

message.

Start

System Configuration (Gateway Actions

button)

Enables you to start the Gateway

server.

Stop

Tools, System Configuration (Gateway

Actions button) Stops the packet capture.

Unlock

System Configuration (Gateway Actions

button)

Displays the Unlock Gateway

window.

View User

Portal Admin Portal Displays the User Portal.

Yes Removal Confirmation

Enables you to confirm the removal

of the file.

Logging on to the MC 3100 Web Console as an administrator

This module describes the procedures you use to log on to MC 3100 Web

Console to perform administration tasks.

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16 Using the MC 3100 Web Console

Logging on to the Web Console as an administrator task ﬂow

The following flowchart depicts the procedures you perform to log on to

the Web Console as an administrator. To link to any procedure, go to

"Navigation to Logging on to the Web Console as an administrator " (page

16)

Figure 1

Logging on to the Web Console as an administrator task flow

Navigation to Logging on to the Web Console as an administrator

• "Logging on to the standalone MC 3100 Web Console as an

administrator" (page 16)

Logging on to the standalone MC 3100 Web Console as an

administrator

Log on to the MC 3100 Web Console as an administrator to manage the

system, monitor the users, monitor Instant Conferencing, and manage the

client server repository.

Attention: Wait two minutes after starting the MCG 3100 before

accessing the MC 3100 Web Console.

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Logging on to the MC 3100 Web Console as an administrator 17

Prerequisites

• You need the administrator user id and password to perform this

procedure.

• Access the MC 3100 Web Console using a web browser.

Attention: User names and passwords are case-sensitive.

Procedure steps

Step Action

1

In the Address field of your Web browser, enter

http://<IP address | hostname>:8282/adminserver

OR

https://<IP address | hostname>:8553/adminserver

2

In the Username field, type the user name.

3 In the Password field, type the admin password.

Attention: Nortel recommends that you change the default

administrator password. For more information, see "Changing

the MC 3100 Web Console password" (page 18).

4

Click Sign In.

5 Click a tab at the top of the MC 3100 Web Console to view the

corresponding page.

--End--

Variable definitions

Variable Definition

<IP address | hostname> The name of the MCG server in fully qualified

domain name (FQDN) format, or the IP

address of the server.

user name Default: admin

admin password Default: password

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18 Using the MC 3100 Web Console

Logging on to the MC 3100 Web Console as a user

Log on to the MC 3100 Web Console as a user to access the User Portal

to download client files.

Procedure steps

Step Action

1

In the Address field of your Web browser, enter one of the

following addresses.

• http://<hostname>:8282/adminserver/userportal

.html

• https://<hostname>:8553/adminserver/userport

al.html

2 Press Enter.

The User Portal screen displays.

--End--

Variable deﬁnitions

Variable Definition

<hostname> The name of the MCG server in fully qualified

domain name (FQDN) format, or the IP address

of the server.

Changing the MC 3100 Web Console password

Change the MC 3100 Web Console password from the default password.

Prerequisites

• You must be logged into the MC 3100 Web Console as administrator.

For more information, see "Logging on to the standalone MC 3100 Web

Console as an administrator" (page 16).

Procedure steps

Step Action

1 On the MC 3100 Web Console main page, click the Tools tab.

2 In the Admin Server Password section, in the Current

Password box, type the current password.

Attention: Passwords are case-sensitive.

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Changing the MC 3100 Web Console password 19

3 In the New Password box, type a new password.

4

In the Confirm New Password box, retype the new password.

5

In the Admin Server Password section, click Save.

--End--

Variable deﬁnitions

Variable Definition

Current Password Existing password.

The default password for new servers is password.

New password New password for the Admin server.

Secure passwords use a mix of letters, numbers

and alphabetic characters and can be up to 19

characters in length.

Confirm New Password New password for confirmation.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

NN42030-600 03.08 17 July 2009

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20 Using the MC 3100 Web Console

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Administration and Security

NN42030-600 03.08 17 July 2009

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