HP Stream Notebook - 13-c000nc User guide

HP Stream Notebook PC 13

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP under license. Intel

and Core are U.S. registered trademarks of Intel

Corporation. Microsoft and Windows are U.S.

registered trademarks of Microsoft

Corporation. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing

herein should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: September 2015

First Edition: November 2014

Document Part Number: 793463-002

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Product notice

This user guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Front ....................................................................................................................................................................... 4

Left side ................................................................................................................................................................. 6

Right side ............................................................................................................................................................... 7

Rear ........................................................................................................................................................................ 7

Labels ..................................................................................................................................................................... 8

3 Illustrated parts catalog ................................................................................................................................ 9

Computer major components ................................................................................................................................ 9

Display assembly components – non-touch screen ........................................................................................... 12

Display assembly components – touch screen ................................................................................................... 14

Miscellaneous parts ............................................................................................................................................. 15

Sequential part number listing ........................................................................................................................... 16

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Grounding guidelines ........................................................................................................................................... 26

Electrostatic discharge damage ........................................................................................................ 26

Packaging and transporting guidelines .......................................................................... 27

Workstation guidelines ................................................................................ 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29

Component replacement procedures .................................................................................................................. 29

Keyboard/top cover ........................................................................................................................... 29

TouchPad ........................................................................................................................................... 35

Power button board .......................................................................................................................... 36

WLAN module .................................................................................................................................... 37

WWAN/GPS module ........................................................................................................................... 39

Battery ............................................................................................................................................... 41

USB/card reader board ...................................................................................................................... 42

Speakers ............................................................................................................................................ 43

v

Heat sink ............................................................................................................................................ 44

System board .................................................................................................................................... 46

Display assembly – non-touch screen models ................................................................................. 48

Display assembly – touch screen models ......................................................................................... 56

Power connector cable ...................................................................................................................... 61

6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 63

Starting Setup Utility (BIOS) ................................................................................................................................ 63

Updating the BIOS ................................................................................................................................................ 63

Determining the BIOS version ........................................................................................................... 63

Downloading a BIOS update .............................................................................................................. 63

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 65

Starting Setup Utility (BIOS) ................................................................................................................................ 65

Updating Setup Utility (BIOS) .............................................................................................................................. 65

Determining the BIOS version ........................................................................................................... 65

Downloading a BIOS update .............................................................................................................. 66

Synchronizing a tablet and keyboard (select products only) .............................................................................. 67

8 Specications .............................................................................................................................................. 68

Computer specications ...................................................................................................................................... 68

33.8-cm (13.3-in), HD display specications ...................................................................................................... 69

9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 70

Creating recovery media and backups ................................................................................................................ 70

Creating HP Recovery media (select models only) ........................................................................... 70

Using Windows tools ........................................................................................................................................... 71

Restore and recovery ........................................................................................................................................... 71

Recovering using HP Recovery Manager ........................................................................................... 72

What you need to know before you get started ............................................................. 72

Using the HP Recovery partition (select models only) ................................................... 73

Using HP Recovery media to recover .............................................................................. 73

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select models only) ............................................ 74

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 75

Creating recovery media and backups ................................................................................................................ 75

Creating HP Recovery media (select products only) ......................................................................... 75

Using Windows tools ........................................................................................................................................... 76

Restore and recovery ........................................................................................................................................... 77

vi

Recovering using HP Recovery Manager ........................................................................................... 77

What you need to know before you get started ............................................................. 77

Using the HP Recovery partition (select products only) ................................................. 78

Using HP Recovery media to recover .............................................................................. 78

Changing the computer boot order ................................................................................ 79

Removing the HP Recovery partition (select products only) ......................................... 79

11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 81

12 Power cord set requirements ...................................................................................................................... 82

Requirements for all countries ............................................................................................................................ 82

Requirements for specic countries and regions ................................................................................................ 82

13 Recycling .................................................................................................................................................. 84

Index ............................................................................................................................................................. 85

vii

viii

1 Product description

Category Description Non-

touch

Touch

Product Name HP Stream Notebook PC 13 √ √

Processor Intel Bay Trail-M

Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/1 MB L2 cache), Dual-Core

√ √

Intel Braswell

Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), Dual-Core

√

Chipset Intel Bay Trail-M SoC √ √

Intel Braswell SoC √

Graphics Internal Graphics: Intel HD Graphics

Support for DX11, HD decode, and HDMI

√ √

Support for DX12, HD decode, and HDMI (Braswell processors only) √

Panel All displays 16:9 ultra-wide aspect ratio √ √

13.3-in (1368×768), AntiGlare, high-denition (HD), light-emitting diode (LED), low-voltage

dierential-signalling (LVDS), at 3.6 mm, 200 nits

√ √

Touch screen with ush glass, multitouch enabled √

Support LVDS as default, co-layout with eDP1.3 √ √

Memory On-board system memory

DDR3L-1600MHz support

Supports up to 4-GB maximum on-board system memory √

Supports up to 2-GB maximum on-board system memory √

Hard drive Support for on-board eMMC drives √ √

64-GB √

32-GB √ √

Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive √ √

Audio and video Webcam: HP TrueVision HD, xed (no tilt), with activity light, 1280×720 by 30 frames

per second

Dual digital microphones with appropriate echo-cancellation and noise-

suppression software

DTS Studio Sound

Dual speakers

√ √

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Support for the following single antenna (in display assembly) WLAN modules:

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

√ √

1

Category Description Non-

touch

Touch

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

Support for the following dual antenna (in display assembly) WLAN module:

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

WWAN 3G module (with two antennas):

●

HP hs3110 HSPA+ Mobile Broadband Module

●

HP hs3114 HSPA+ Mobile Broadband Module

Compatible with Miracast-certied devices

√ √

External media

cards

HP Multiformat Digital Media Card Reader with push-push technology.

Support SD/SDHC/SDXC with UHS-1

√ √

Internal

expansion

One half-size mini-card for WLAN

One M.2 card slot for WWAN

√ √

Ports AC adapter HP Smart plug (4.5 mm barrel)

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-

detection

High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60

Hz

RJ-45/Ethernet

USB 3.0 (1)

USB 2.0 (2)

√ √

Keyboard/

pointing devices

Full-size, island keyboard

Touchpad requirements:

●

Clickpad with image sensor

●

Taps enabled as default

●

Multi-touch gestures enabled – ability to turn on and o

●

Support for Microsoft® Windows® 8.1 modern TouchPad gestures

●

Support for PS/2, SMBus

●

Default on for 2-nger scroll and pinch

√ √

Power

requirements

65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-

PFC, RC, 3-wire, 4.5-mm)

3-cell, 37-WHr, 3.25-AHr, Li-ion battery

√ √

Security Kensington Lock slot

Support for Trust Platfom Module (TPM) 2.0 (except for the People’s Republic of China and

Russia)

√ √

Operating

system

Microsoft Windows 8.1 with Bing and one year of Oce 365 Personal √

Microsoft Windows 8.1 with Bing √

Microsoft Windows 8.1 with one year of Oce 365 Personal √ √

Microsoft Windows 8.1 √ √

2 Chapter 1 Product description

Category Description Non-

touch

Touch

Windows 10 Home Step-up NB Entry ML Compact

Windows 10 Home with OneDrive Entry NB ML Compact

Windows 10 Home with Oce365 Personal Entry NB ML Compact

Windows 10 Home Value NB EM/SL Compact

Windows 10 Home with OneDrive Entry NB EM/SL Compact

Windows 10 Home with Oce365 Personal Entry NB EM/SL Compact

Windows 10 Home CH/SL Compact (CPPP)

Windows 10 Home Value NB CH/SL Compact

√

Serviceability End user replaceable parts:

AC adapter

SIM card

√ √

3

2 External component identication

Front

Item Component Description

(1) Internal microphones (2) Record sound.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(3) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

(4) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(5) Windows key Returns you to the Start screen from an open app or the Windows

desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

(6) Power button

●

When the computer is o, press the button to turn on

the computer.

4 Chapter 2 External component identication

Item Component Description

●

When the computer is on, press the button briey to initiate

Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey

to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown

procedures are ineective, press and hold the power button down

for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Windows 8.1::

▲

From the Start screen, type power, select Power and sleep

settings, and then select Power and sleep from the list of

applications.

‒ or –

From the Windows desktop, right-click the Start button, and

then select Power Options.

Windows 10:

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

(7) Webcam light On: The webcam is in use.

(8) Webcam

– or –

3D camera (select products only)

Records video and captures photographs. Some models allow you

to video conference and chat online using streaming video. To use

the webcam or 3D camera:

▲

Windows 8.1: From the Start screen, type camera, and then

select Camera from the list of applications.

▲

Windows 10: Type camera in the taskbar search box, and

then select Camera.

NOTE: A 3D camera captures 3D images and displays them on

the computer screen. It includes additional hardware (a 3D camera

sensor and a 3D laser projector) plus special software. To learn

more about using a 3D camera, open the Intel RealSense app

Welcome to Intel RealSense. To access the 3D camera apps, go to

the Intel RealSense Technology app.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

that applies to your country or region.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Front 5

Item Component Description

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Left side

Item Component Description

(9) Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

(10) HDMI port Connects an optional video or audio device, such as a

highdenition television, any compatible digital or audio

component, or a high-speed HDMI device.

(11) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(12) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support optional

microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For

additional safety information, refer to the Regulatory, Safety, and

Environmental Notices. To access this guide:

Windows 8.1:

From the Start screen, type support, and then select the HP

Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the

notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector

that supports both audio-out (headphone) and audio-in

(microphone).

(13) Memory card reader Reads optional memory cards that store, manage, share, or access

information.

6 Chapter 2 External component identication

Item Component Description

To insert a card: Hold the card label-side up, with connectors

facing the slot, insert the card into the slot, and then push in on

the card until it is rmly seated.

To remove a card:

Press in on the card it until it pops out.

(14) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power saving

state. The computer shuts o power to the display and other

unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

Right side

Item Component Description

(15) SIM slot Supports a wireless subscriber identity module (SIM).

(16) USB 2.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a

keyboard, mouse, external drive, printer, scanner or USB hub.

(17) AC adapter light

●

On: The AC adapter is connected and the battery is charged.

●

O: The computer is using battery power.

(18) Power connector Connects an AC adapter.

Rear

Item Component Description

(19) Speakers (2) Produce sound.

Right side 7

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

8 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then

follow the on-screen instructions.

Computer major components

Computer major components 9

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components – non-touch screen on page 12.

(2) TouchPad (includes cable)

For use in models without WWAN 795911-001

For use in models with WWAN 792776-001

TouchPad cable 838683-001

(3) Keyboard/top cover (includes keyboard cable):

For a list of keyboard country codes, see Keyboard/top cover on page 29 or Sequential part number listing on page 16.

Orchid magenta models (does not include touchpad) 792792-xxx

Horizon blue models (does not include touchpad) 792791-xxx

Cobalt blue models (includes touchpad) 830646-xxx

Violet purple models (includes touchpad) 830647-xxx

Horizon blue models (includes touchpad) 836872-xxx

Orchid magenta models (includes touchpad) 836873-xxx

(4) Power button board (includes cable) 792777-001

(5) Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005

(6) Heat sink (includes thermal cloth)

For use in models with Bay Trail (Celeron N2840) processors 792773-001

For use in models with Braswell (Celeron N3050) processors 832476-001

(7) WLAN module:

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753077-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

(8) WWAN/GPS module:

HP hs3110 HSPA+ Mobile Broadband Module 748599-005

HP hs3114 HSPA+ Mobile Broadband Module 748600-005

(9) System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads):

Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC

hard drive, and the Windows 8.1 Standard operating system

792786-501

Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC

hard drive, and Windows 7 or a non-Windows operating system

792786-001

Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC

hard drive, and the Windows 8.1 Professional or Windows 10 operating system

792785-601

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC

hard drive, and the Windows 8.1 Standard operating system

792785-501

Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC

hard drive, and Windows 7 or a non-Windows operating system

792785-001

Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB eMMC

hard drive, and the Windows 8.1 or Windows 10 operating system

830639-601

Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB eMMC

hard drive, and Windows 7 or a non-Windows operating system

830639-001

(10) USB/card reader board (includes cable)

For use in models without WWAN 792778-001

For use in models with WWAN 792769-001

(11) Speakers (include left and right speakers and cables) 792784-001

(12) Power connector cable (includes tape) 796086-001

(13) Base enclosure

For use in blue non-touch screen models without WWAN 792763-001

For use in blue non-touch screen models with WWAN 792764-001

For use in magenta models without a touch screen and without WWAN 792765-001

For use in magenta models without a touch screen and with WWAN 792766-001

For use in magenta models with a touch screen 792770-001

For use in blue touch screen models without WWAN 798213-001

For use in horizon blue touch screen models with WWAN 798214-001

For use in cobalt blue non-touch screen models without WWAN 830642-001

For use in violet purple non-touch screen models without WWAN 830643-001

Rubber Kit (not illustrated; includes bottom screw covers and computer feet)

For use in horizon blue and orchid magenta models 792782-001

For use in cobalt blue and violet purple models 830713-001

Computer major components 11

Display assembly components – non-touch screen

Item Description Spare part number

(1) Display bezel (includes Mylar screw covers)

For use in magenta models 792768-001

For use in horizon blue models 792767-001

For use in cobalt blue models 830644-001

For use in purple models 830645-001

(2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.

(3) Webcam/microphone module (includes Mylar screw covers) 793616-001

12 Chapter 3 Illustrated parts catalog

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HP Stream Notebook - 13-c000nc User guide

HP Stream Notebook - 13-c000nc User guide

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