HP Stream Notebook - 13-c000nc User guide

Category
Notebooks
Type
User guide
HP Stream Notebook PC 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014, 2015 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP under license. Intel
and Core are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2015
First Edition: November 2014
Document Part Number: 793463-002
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Front ....................................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Rear ........................................................................................................................................................................ 7
Labels ..................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Computer major components ................................................................................................................................ 9
Display assembly components – non-touch screen ........................................................................................... 12
Display assembly components – touch screen ................................................................................................... 14
Miscellaneous parts ............................................................................................................................................. 15
Sequential part number listing ........................................................................................................................... 16
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Keyboard/top cover ........................................................................................................................... 29
TouchPad ........................................................................................................................................... 35
Power button board .......................................................................................................................... 36
WLAN module .................................................................................................................................... 37
WWAN/GPS module ........................................................................................................................... 39
Battery ............................................................................................................................................... 41
USB/card reader board ...................................................................................................................... 42
Speakers ............................................................................................................................................ 43
v
Heat sink ............................................................................................................................................ 44
System board .................................................................................................................................... 46
Display assembly – non-touch screen models ................................................................................. 48
Display assembly – touch screen models ......................................................................................... 56
Power connector cable ...................................................................................................................... 61
6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating the BIOS ................................................................................................................................................ 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 63
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
Synchronizing a tablet and keyboard (select products only) .............................................................................. 67
8 Specications .............................................................................................................................................. 68
Computer specications ...................................................................................................................................... 68
33.8-cm (13.3-in), HD display specications ...................................................................................................... 69
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 70
Creating recovery media and backups ................................................................................................................ 70
Creating HP Recovery media (select models only) ........................................................................... 70
Using Windows tools ........................................................................................................................................... 71
Restore and recovery ........................................................................................................................................... 71
Recovering using HP Recovery Manager ........................................................................................... 72
What you need to know before you get started ............................................................. 72
Using the HP Recovery partition (select models only) ................................................... 73
Using HP Recovery media to recover .............................................................................. 73
Changing the computer boot order ................................................................................ 73
Removing the HP Recovery partition (select models only) ............................................ 74
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 75
Creating recovery media and backups ................................................................................................................ 75
Creating HP Recovery media (select products only) ......................................................................... 75
Using Windows tools ........................................................................................................................................... 76
Restore and recovery ........................................................................................................................................... 77
vi
Recovering using HP Recovery Manager ........................................................................................... 77
What you need to know before you get started ............................................................. 77
Using the HP Recovery partition (select products only) ................................................. 78
Using HP Recovery media to recover .............................................................................. 78
Changing the computer boot order ................................................................................ 79
Removing the HP Recovery partition (select products only) ......................................... 79
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 81
12 Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ............................................................................................................................ 82
Requirements for specic countries and regions ................................................................................................ 82
13 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
vii
viii
1 Product description
Category Description Non-
touch
Touch
Product Name HP Stream Notebook PC 13
Processor Intel Bay Trail-M
Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/1 MB L2 cache), Dual-Core
Intel Braswell
Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), Dual-Core
Chipset Intel Bay Trail-M SoC
Intel Braswell SoC
Graphics Internal Graphics: Intel HD Graphics
Support for DX11, HD decode, and HDMI
Support for DX12, HD decode, and HDMI (Braswell processors only)
Panel All displays 16:9 ultra-wide aspect ratio
13.3-in (1368×768), AntiGlare, high-denition (HD), light-emitting diode (LED), low-voltage
dierential-signalling (LVDS), at 3.6 mm, 200 nits
Touch screen with ush glass, multitouch enabled
Support LVDS as default, co-layout with eDP1.3
Memory On-board system memory
DDR3L-1600MHz support
Supports up to 4-GB maximum on-board system memory
Supports up to 2-GB maximum on-board system memory
Hard drive Support for on-board eMMC drives
64-GB
32-GB
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive
Audio and video Webcam: HP TrueVision HD, xed (no tilt), with activity light, 1280×720 by 30 frames
per second
Dual digital microphones with appropriate echo-cancellation and noise-
suppression software
DTS Studio Sound
Dual speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following single antenna (in display assembly) WLAN modules:
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
1
Category Description Non-
touch
Touch
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Support for the following dual antenna (in display assembly) WLAN module:
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
WWAN 3G module (with two antennas):
HP hs3110 HSPA+ Mobile Broadband Module
HP hs3114 HSPA+ Mobile Broadband Module
Compatible with Miracast-certied devices
External media
cards
HP Multiformat Digital Media Card Reader with push-push technology.
Support SD/SDHC/SDXC with UHS-1
Internal
expansion
One half-size mini-card for WLAN
One M.2 card slot for WWAN
Ports AC adapter HP Smart plug (4.5 mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-
detection
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60
Hz
RJ-45/Ethernet
USB 3.0 (1)
USB 2.0 (2)
Keyboard/
pointing devices
Full-size, island keyboard
Touchpad requirements:
Clickpad with image sensor
Taps enabled as default
Multi-touch gestures enabled – ability to turn on and o
Support for Microsoft® Windows® 8.1 modern TouchPad gestures
Support for PS/2, SMBus
Default on for 2-nger scroll and pinch
Power
requirements
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-
PFC, RC, 3-wire, 4.5-mm)
3-cell, 37-WHr, 3.25-AHr, Li-ion battery
Security Kensington Lock slot
Support for Trust Platfom Module (TPM) 2.0 (except for the People’s Republic of China and
Russia)
Operating
system
Microsoft Windows 8.1 with Bing and one year of Oce 365 Personal
Microsoft Windows 8.1 with Bing
Microsoft Windows 8.1 with one year of Oce 365 Personal
Microsoft Windows 8.1
2 Chapter 1 Product description
Category Description Non-
touch
Touch
Windows 10 Home Step-up NB Entry ML Compact
Windows 10 Home with OneDrive Entry NB ML Compact
Windows 10 Home with Oce365 Personal Entry NB ML Compact
Windows 10 Home Value NB EM/SL Compact
Windows 10 Home with OneDrive Entry NB EM/SL Compact
Windows 10 Home with Oce365 Personal Entry NB EM/SL Compact
Windows 10 Home CH/SL Compact (CPPP)
Windows 10 Home Value NB CH/SL Compact
Serviceability End user replaceable parts:
AC adapter
SIM card
3
2 External component identication
Front
Item Component Description
(1) Internal microphones (2) Record sound.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(3) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(5) Windows key Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(6) Power button
When the computer is o, press the button to turn on
the computer.
4 Chapter 2 External component identication
Item Component Description
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
Windows 8.1::
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.
or –
From the Windows desktop, right-click the Start button, and
then select Power Options.
Windows 10:
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
Right-click the Start button, and then select Power Options.
(7) Webcam light On: The webcam is in use.
(8) Webcam
– or –
3D camera (select products only)
Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video. To use
the webcam or 3D camera:
Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
Windows 10: Type camera in the taskbar search box, and
then select Camera.
NOTE: A 3D camera captures 3D images and displays them on
the computer screen. It includes additional hardware (a 3D camera
sensor and a 3D laser projector) plus special software. To learn
more about using a 3D camera, open the Intel RealSense app
Welcome to Intel RealSense. To access the 3D camera apps, go to
the Intel RealSense Technology app.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
Front 5
Item Component Description
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Left side
Item Component Description
(9) Security cable slot Attaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(10) HDMI port Connects an optional video or audio device, such as a
highdenition television, any compatible digital or audio
component, or a high-speed HDMI device.
(11) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(12) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices. To access this guide:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
(13) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
6 Chapter 2 External component identication
Item Component Description
To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is rmly seated.
To remove a card:
Press in on the card it until it pops out.
(14) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power saving
state. The computer shuts o power to the display and other
unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Right side
Item Component Description
(15) SIM slot Supports a wireless subscriber identity module (SIM).
(16) USB 2.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(17) AC adapter light
On: The AC adapter is connected and the battery is charged.
O: The computer is using battery power.
(18) Power connector Connects an AC adapter.
Rear
Item Component Description
(19) Speakers (2) Produce sound.
Right side 7
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
8 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components 9
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components – non-touch screen on page 12.
(2) TouchPad (includes cable)
For use in models without WWAN 795911-001
For use in models with WWAN 792776-001
TouchPad cable 838683-001
(3) Keyboard/top cover (includes keyboard cable):
For a list of keyboard country codes, see Keyboard/top cover on page 29 or Sequential part number listing on page 16.
Orchid magenta models (does not include touchpad) 792792-xxx
Horizon blue models (does not include touchpad) 792791-xxx
Cobalt blue models (includes touchpad) 830646-xxx
Violet purple models (includes touchpad) 830647-xxx
Horizon blue models (includes touchpad) 836872-xxx
Orchid magenta models (includes touchpad) 836873-xxx
(4) Power button board (includes cable) 792777-001
(5) Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005
(6) Heat sink (includes thermal cloth)
For use in models with Bay Trail (Celeron N2840) processors 792773-001
For use in models with Braswell (Celeron N3050) processors 832476-001
(7) WLAN module:
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753077-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005
(8) WWAN/GPS module:
HP hs3110 HSPA+ Mobile Broadband Module 748599-005
HP hs3114 HSPA+ Mobile Broadband Module 748600-005
(9) System board (includes a graphics subsystem with UMA memory, thermal grease, and thermal pads):
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC
hard drive, and the Windows 8.1 Standard operating system
792786-501
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 64 GB eMMC
hard drive, and Windows 7 or a non-Windows operating system
792786-001
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC
hard drive, and the Windows 8.1 Professional or Windows 10 operating system
792785-601
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC
hard drive, and the Windows 8.1 Standard operating system
792785-501
Equipped with an Intel Celeron N2840 processor with 2 GB system memory, 32 GB eMMC
hard drive, and Windows 7 or a non-Windows operating system
792785-001
Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB eMMC
hard drive, and the Windows 8.1 or Windows 10 operating system
830639-601
Equipped with an Intel Celeron N3050 processor with 2 GB system memory, 32 GB eMMC
hard drive, and Windows 7 or a non-Windows operating system
830639-001
(10) USB/card reader board (includes cable)
For use in models without WWAN 792778-001
For use in models with WWAN 792769-001
(11) Speakers (include left and right speakers and cables) 792784-001
(12) Power connector cable (includes tape) 796086-001
(13) Base enclosure
For use in blue non-touch screen models without WWAN 792763-001
For use in blue non-touch screen models with WWAN 792764-001
For use in magenta models without a touch screen and without WWAN 792765-001
For use in magenta models without a touch screen and with WWAN 792766-001
For use in magenta models with a touch screen 792770-001
For use in blue touch screen models without WWAN 798213-001
For use in horizon blue touch screen models with WWAN 798214-001
For use in cobalt blue non-touch screen models without WWAN 830642-001
For use in violet purple non-touch screen models without WWAN 830643-001
Rubber Kit (not illustrated; includes bottom screw covers and computer feet)
For use in horizon blue and orchid magenta models 792782-001
For use in cobalt blue and violet purple models 830713-001
Computer major components 11
Display assembly components – non-touch screen
Item Description Spare part number
(1) Display bezel (includes Mylar screw covers)
For use in magenta models 792768-001
For use in horizon blue models 792767-001
For use in cobalt blue models 830644-001
For use in purple models 830645-001
(2) Display bezel screw covers: The display bezel screw covers are included in all display spare part kits.
(3) Webcam/microphone module (includes Mylar screw covers) 793616-001
12 Chapter 3 Illustrated parts catalog
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95

HP Stream Notebook - 13-c000nc User guide

Category
Notebooks
Type
User guide

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI