HP Stream - 14-cb170nr User guide

HP Stream Laptop PC 14

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Celeron are trademarks of Intel

Corporation in the U.S. and other countries.

Microsoft and Windows are U.S. registered

trademarks of the Microsoft group of

companies. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: May 2018

Document Part Number: L19440-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Keyboard area ........................................................................................................................................................ 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Button .................................................................................................................................................. 9

Special keys ....................................................................................................................................... 10

Action keys ........................................................................................................................................ 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Rubber Kit ............................................................................................................................................................ 16

Display assembly components ............................................................................................................................ 17

Miscellaneous parts ............................................................................................................................................. 18

4 Removal and replacement procedures preliminary requirements .................................................................... 19

Tools required ...................................................................................................................................................... 19

Service considerations ......................................................................................................................................... 19

Plastic parts ....................................................................................................................................... 19

Cables and connectors ...................................................................................................................... 19

Electrostatic discharge damage .......................................................................................................................... 20

Packaging and transporting guidelines .............................................................................................................. 21

Workstation guidelines ........................................................................................................................................ 21

Equipment guidelines .......................................................................................................................................... 22

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23

Component replacement procedures .................................................................................................................. 23

Bottom cover ..................................................................................................................................... 24

Battery ............................................................................................................................................... 25

Memory module ................................................................................................................................ 26

v

WLAN module .................................................................................................................................... 27

RTC battery ........................................................................................................................................ 29

Heat sink ............................................................................................................................................ 30

Speakers ............................................................................................................................................ 32

System board .................................................................................................................................... 33

TouchPad ........................................................................................................................................... 35

Display assembly ............................................................................................................................... 37

Power button board .......................................................................................................................... 43

Power connector cable ...................................................................................................................... 44

Keyboard/top cover ........................................................................................................................... 45

6 Using Setup Utility (BIOS) ............................................................................................................................. 46

Starting Setup Utility (BIOS) ................................................................................................................................ 46

Updating Setup Utility (BIOS) .............................................................................................................................. 46

Determining the BIOS version ........................................................................................................... 46

Downloading a BIOS update .............................................................................................................. 47

7 Backing up, restoring, and recovering ........................................................................................................... 48

Using Windows tools for backing up, restoring, and recovering your computer ............................................... 48

Creating backups ............................................................................................................................... 48

Restoring and recovering .................................................................................................................. 48

Creating HP Recovery media (select products only) ........................................................................................... 49

Using HP Recovery Manager to create recovery media .................................................................... 49

Before you begin ............................................................................................................. 49

Creating the recovery media ........................................................................................... 50

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 50

Restoring and recovery ........................................................................................................................................ 50

Restoring, resetting, and refreshing using Windows tools .............................................................. 50

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 50

Recovering using HP Recovery Manager ........................................................................................... 51

Recovering using the HP Recovery partition (select products only) ................................................ 51

Recovering using HP Recovery media ............................................................................................... 52

Changing the computer boot order ................................................................................................... 52

Removing the HP Recovery partition (select products only) ............................................................ 52

8 Using HP PC Hardware Diagnostics ................................................................................................................ 53

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 53

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 53

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 54

vi

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 54

Installing HP PC Hardware Diagnostics Windows ............................................................................. 54

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 54

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 55

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 55

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 55

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only)

..................................................................................................... 55

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 56

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 56

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 56

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 56

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 56

9 Specications .............................................................................................................................................. 58

Computer specications ...................................................................................................................................... 58

35.56-cm (14.0-in), HD display specications .................................................................................................... 59

10 Power cord set requirements ...................................................................................................................... 60

Requirements for all countries ............................................................................................................................ 60

Requirements for specic countries and regions ................................................................................................ 60

11 Recycling .................................................................................................................................................. 62

Index ............................................................................................................................................................. 63

vii

viii

1 Product description

Category Description

Product Name HP Stream Laptop PC

Model numbers (Windows 10): 14-ax1XX

Model numbers (Windows 10S): 14-cb1XX

CTO model number (Windows 10): 14t-ax100

CTO model number (Windows 10S): 14t-cb100

Processor Intel Celeron® N4000 (1.1 GHz, turbo up to 2.6 GHz), 2400 MHz/4 MB L2 cache), Dual SDP, 4.8 W

Graphics Internal graphics

Intel UHD Graphics 600

Support for DX12, HD decode, and HDMI

Panel 16:9 ultra-wide aspect ratio

14.0-in, high-denition (HD)(1366×768), BrightView, light-emitting diode (LED), SVA, slim 3.0

mm, eDP, 220 nits

14.0-in, full high-denition (FHD)(1920×1080), BrightView, light-emitting diode (LED), UWVA,

slim-at 3.0 mm, eDP, 220 nits

Memory On-board system memory

DDR4-2400MHz single channel support

Supports up to 2 GB maximum on-board system memory

One SODIMM slot-non-accessible/non-upgradeable

DDR4-2400MHz single channel support

Supports up to 4 GB maximum system memory

Hard drive eMMC conguration

64 MB

32 MB

Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive

Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640×480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

Audio Dual speakers

Wireless Integrated Wireless options with dual antennas (M.2/PCIe)

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

1

Category Description

Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro) D1

Compatible with Miracast-certied devices

External card expansion HP Multi-Format Digital Media Card Reader

Support for SD/SDHC/SDXC

Push-pull insertion/removal

Internal card expansion One M.2 card slot for WLAN

Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video

(auto adjust panel resolution to t embedded panel and external monitor connected)

AC Smart Pin adapter plug

Audio-out (headphone)/audio-in (microphone) combo jack

High-denition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz

USB 3.0 (2)

USB 2.0 (1)

Keyboard/pointing devices Keyboard

Full-size, textured island keyboard (no numeric keypad)

Standard keyboard > 1.5 mm travel distance

TouchPad requirements

TouchPad with image sensor

Taps enabled as default

Multitouch gestures enabled

Default on for 2-nger scroll, pinch, rotate, 2-nger click, 3-nger ick

Power requirements Battery

3-cell, 41-WHr, Li-ion battery

Battery life enhancement

AC adapter

45-W

Power cord

1 meter conventional power cord (C5)

Security Mini security cable slot

Trusted Platform Module (fTPM) 2.0

Operating system Preinstalled

Windows 10

Windows 10 Home in S Mode (Entry)

Windows 10 Home in S Mode (Value)

2 Chapter 1 Product description

Category Description

For Emerging Market (EM/SL)

Windows 10 Home Value NB EM/SL (Compact)

Windows 10 Home Entry NB EM/SL (Compact)

Serviceability End user replaceable part

AC adapter

3

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where

they're located, and how they work.

Right side

Component Description

(1) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has

reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(2) Power connector Connects an AC adapter.

4 Chapter 2 Getting to know your computer

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the

computer from being mishandled or stolen.

(2) HDMI port Connects an optional video or audio device, such as a high-denition television, any

compatible digital or audio component, or a high-speed High-Denition Multimedia

Interface (HDMI) device.

(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

and provide high-speed data transfer.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

and provides data transfer.

(5) Audio-out (headphone)/

Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a

television audio cable. Also connects an optional headset microphone. This jack does

not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on

headphones, earbuds, or a headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(6) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it

is rmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

(7) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The computer

shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.

Left side 5

Display

Component Description

(1) Camera light On: The camera is in use.

(2) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of

a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(3) Internal microphone Records sound.

(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Keyboard area 7

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 Getting to know your computer

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to initiate

Sleep.

●

When the computer is in the Sleep state, press the button briey

to exit Sleep.

●

When the computer is in Hibernation, press the button briey to

exit Hibernation.

CAUTION: Pressing and holding down the power button results in the

loss of unsaved information.

If the computer has stopped responding and shutdown procedures are

ineective, press and hold the power button down for at least 5

seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲

Right-click the Power icon , and then select Power

Options.

Keyboard area 9

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

10 Chapter 2 Getting to know your computer

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your

product, see Special keys on page 10.

▲

To use an action key, press and hold the key.

Icon Description

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing this key alternates the screen image from the computer

display to the monitor display to a simultaneous display on both the computer and the monitor.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 11

Bottom

Component Description

Speakers (2) Produce sound.

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer. Labels may be in paper form or imprinted on the

product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a

tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

12 Chapter 2 Getting to know your computer

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HP Stream - 14-cb170nr User guide

HP Stream - 14-cb170nr User guide

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