HP mt245 Mobile Thin Client User guide

Category
Notebooks
Type
User guide
HP mt245 Mobile Thin Client
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2015
Document Part Number: 813461-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons ................................................................................................................................................ 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 16
Mass storage devices ........................................................................................................................................... 17
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Battery ............................................................................................................................................... 24
Bottom cover ..................................................................................................................................... 25
Solid-state drive, 2.5-inch ................................................................................................................ 28
v
Solid-state drive, M.2 ........................................................................................................................ 30
WLAN module .................................................................................................................................... 32
Memory module ................................................................................................................................ 34
RTC battery ........................................................................................................................................ 35
USB board .......................................................................................................................................... 36
Speakers ............................................................................................................................................ 37
Power button board .......................................................................................................................... 39
Heat sink assembly ........................................................................................................................... 41
Fan ..................................................................................................................................................... 43
System board .................................................................................................................................... 44
TouchPad button board ..................................................................................................................... 47
Display assembly ............................................................................................................................... 48
Power connector cable ...................................................................................................................... 55
6 Computer Setup (BIOS) and MultiBoot ........................................................................................................... 57
Using Computer Setup ......................................................................................................................................... 57
Starting Computer Setup .................................................................................................................. 57
Navigating and selecting in Computer Setup ................................................................................... 57
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 58
Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 59
Using MultiBoot ................................................................................................................................................... 59
About the boot device order ............................................................................................................. 59
Choosing MultiBoot preferences ....................................................................................................... 60
Setting a new boot order in Computer Setup ................................................................. 60
Dynamically choosing a boot device using the f9 prompt ............................................. 60
Setting a MultiBoot Express prompt .............................................................................. 61
Entering MultiBoot Express preferences ........................................................................ 61
Using HP Sure Start (select models only) ............................................................................................................ 61
7 Device management .................................................................................................................................... 63
8 Diagnostics and Troubleshooting .................................................................................................................. 65
LEDs ..................................................................................................................................................................... 65
Wake-on LAN ....................................................................................................................................................... 65
Power-On Sequence ............................................................................................................................................ 66
Power-On Diagnostic Tests .................................................................................................................................. 66
Troubleshooting ................................................................................................................................................... 66
Basic Troubleshooting ....................................................................................................................... 66
vi
Conguring a PXE Server ..................................................................................................................................... 67
9 Restoring the Flash Image ............................................................................................................................ 69
System Requirements ......................................................................................................................................... 69
Getting Started .................................................................................................................................................... 69
Formatting a USB Flash Drive .............................................................................................................................. 69
Unpacking the Image and Tools for Deployment ................................................................................................ 70
Deploying with PXE .............................................................................................................................................. 70
10 Adding an Image Restore Tool ..................................................................................................................... 71
11 Specications ............................................................................................................................................ 73
Computer specications ...................................................................................................................................... 73
35.6-cm (14.0-in) display specications ............................................................................................................. 74
12 Statement of Volatility .............................................................................................................................. 75
Non-volatile memory usage ................................................................................................................................ 77
Questions and answers ....................................................................................................................................... 79
13 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 82
14 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 87
vii
viii
1 Product description
Category Description
Product name HP mt245 Mobile Thin Client
Processors AMD Quad-Core A-Series Accelerated Processor
AMD A6-6310 (1.8-GHz, SC turbo up to 2.4 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W)
Chipset AMD Beema (integrated with processor)
Graphics Internal graphics:
AMD Radeon™ R4 Graphics
Support HD Decode, DX11, HDMI, and PX7
Panel 35.6-cm (14.0-in), high-denition (HD), WLED, SVA, eDP, AntiGlare (1366×768) display, at 3.6 mm, bezel
type; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory module slots
DDR3L-1600 dual channel support
Supports up to 4 GB of system RAM in the following conguration:
4096-MB total system memory (4096×1)
Primary storage Supports 16 GB solid-state drive (6.35-cm [2.5-in])
Supports 16-GB 2242 M.2 SSD
Audio/visual HP Webcam - Fixed (no tilt) + activity LED, USB 2.0, 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
DTS Sound+
Dual speakers
Ethernet Realtek RTL8166EH-CG Integrated 10/100/1000 NIC
S3/S4/S5 wake on LAN
Wireless networking WLAN options via minicard connector:
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
WLAN Antenna (1) (congured around bezel on panel on all units)
Bluetooth 4.0 only supported via combo card
Disable Bluetooth capability
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
Internal Card One M.2 slot for WLAN
1
Category Description
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz (Hot Plug / Unplug and auto detect for correct output to
wide-aspect vs. standard aspect video [auto adjust panel resolution to t embedded panel and external
monitor connected])
VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line in jack
Microphone input jack
Docking USB 3.0 docking
Keyboard/pointing
devices
Full-size "island style" keyboard, backlit, DuraKeys
TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Power requirements 45 W AC adapter
1 meter power cord (3 wire plug)
4-cell, 41-Whr Li-ion battery
HP Fast Charge Technology (charge from 0% to 90% takes less than 90 minutes)
Security Security Lock
Operating system Operating System Version:
Windows Embedded 7P, 64-bit
Preinstalled:
Windows Embedded 7P, 64-bit
Restore media:
None
OSDVD:
None
Serviceability End-user replaceable parts:
AC adapter
2 Chapter 1 Product description
2 External component identication
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(4) Internal microphone Records sound.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.
Display 3
Component Description
(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(4) Internal microphone Records sound.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.
4 Chapter 2 External component identication
Right
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o.
(2) Hard drive light
Blinking white: The hard drive is being accessed.
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right 5
Left
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
White: The battery charge is greater than 90 percent.
Amber: The battery charge is from 0 to 90 percent.
O: The battery is not charging.
When AC power is disconnected (battery not charging):
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/lights Connects a network cable.
Green (left): The network is connected.
Amber (right): The network is showing activity.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
6 Chapter 2 External component identication
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > HP > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
Top
TouchPad
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
8 Chapter 2 External component identication
Buttons
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
Top 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed alone
or in combination with the fn key.
10 Chapter 2 External component identication
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory card reader Reads optional SD cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then press on the
card until it is rmly seated.
To remove a card:
Press in on the card it until it pops out.
(5) Speakers (2) Produce sound.
Bottom 11
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) QPC code
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
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HP mt245 Mobile Thin Client User guide

Category
Notebooks
Type
User guide

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