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Alcatel-Lucent OmniTouch Advanced Communication Server 7.1.4, OmniTouch Administration Manual

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OmniTouch
Advanced Communication Server (ACS)
Release 7.1.4
Administration Guide
8AL90208USAD ed01
November 20, 2008
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.
Microsoft, Microsoft Office Communicator, Microsoft Office Live Communication Server, Microsoft Windows Messenger, Active Directory, Internet Explorer,
ActiveX, Windows, Windows NT, PowerPoint, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
VMware® is a registered trademark of VMware, Inc.
All other trademarks are the property of their respective owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2008 Alcatel-Lucent. All Rights Reserved.
FCC Interference Statement
If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment
can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference
with radio communications.
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Contents
1Introduction
Alcatel-Lucent’s OmniTouch Advanced Communications Server (ACS) ................................................1-1
Using this guide ...........................................................................................................................................1-3
2 System Configuration
Initiating configuration ...............................................................................................................................2-5
TCP/IP settings ...........................................................................................................................................2-5
PSTN trunk settings ...................................................................................................................................2-8
VoIP settings ..............................................................................................................................................2-12
Video settings ............................................................................................................................................2-14
Selecting RADVISION ............................................................................................................................2-16
Reserved audio ports .................................................................................................................................2-18
Server audio port limits .............................................................................................................................2-18
Overbooking and not overbooking audio ports ........................................................................................2-19
Organization audio port limits ..................................................................................................................2-20
SIP proxies (VoIP configuration) ..............................................................................................................2-30
Voice prompts ............................................................................................................................................2-33
Downloading a prompt set file ..................................................................................................................2-33
Domains ....................................................................................................................................................2-39
SSL certificates ..........................................................................................................................................2-41
User Authentication .................................................................................................................................2-44
Unified Communication ...........................................................................................................................2-48
List organizations ......................................................................................................................................2-49
Branding ....................................................................................................................................................2-52
Translation tables ......................................................................................................................................2-58
Access codes .............................................................................................................................................2-62
Music on Hold settings .............................................................................................................................2-63
Licensing ...................................................................................................................................................2-64
Automatic server backup ..........................................................................................................................2-69
Using a dedicated NIC card for backups ..................................................................................................2-71
............................................................................................................................................................................................................................................................
Contents
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Remote sites .............................................................................................................................................. 2-72
Stacking .................................................................................................................................................... 2-75
Data replication ........................................................................................................................................ 2-81
Disassembling an OmniTouch ACS stack ................................................................................................ 2-86
Advanced settings ..................................................................................................................................... 2-87
Phone formatting rules ............................................................................................................................. 2-88
Phone number display filter ...................................................................................................................... 2-89
Edit DAS rules .......................................................................................................................................... 2-91
Sample DAS rules ..................................................................................................................................... 2-93
Configure SNMP ...................................................................................................................................... 2-95
Configure alarm server .............................................................................................................................. 2-98
Configure collaboration subnet ................................................................................................................ 2-99
Configure sendmail ................................................................................................................................. 2-100
Configure bonding .................................................................................................................................. 2-101
Configure IM archiving .......................................................................................................................... 2-102
Construct Document Conversion VM ................................................................................................... 2-103
Route management ................................................................................................................................. 2-110
Removing static routes ........................................................................................................................... 2-111
Edit TPDAS rules ................................................................................................................................... 2-111
Sample TPDAS Rules ............................................................................................................................. 2-112
AMDS (Automated Message Delivery System) settings ........................................................................ 2-112
Connector settings .................................................................................................................................. 2-114
3 Management Actions
Manual server backup ................................................................................................................................. 3-2
Manual server restore ................................................................................................................................. 3-4
Restoring an Alliance server ....................................................................................................................... 3-5
Restoring after replacement of the Primary server ..................................................................................... 3-8
Restoring a standalone server ................................................................................................................... 3-21
Advanced upgrade options ....................................................................................................................... 3-27
Restart servers (restart OmniTouch ACS processes) ............................................................................... 3-28
4 Provisioning and Account Management
Organizations .............................................................................................................................................. 4-3
Provisioning organizations .......................................................................................................................... 4-4
Contents
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............................................................................................................................................................................................................................................................
Assigning text translations ........................................................................................................................4-10
Editing phones ..........................................................................................................................................4-11
Default user settings for organizations ......................................................................................................4-13
Default user preferences for organizations ................................................................................................4-17
Manage user settings .................................................................................................................................4-28
Manage user preferences ...........................................................................................................................4-34
IP audio/video preferences ........................................................................................................................4-38
View scheduled conferences .....................................................................................................................4-39
View Call Detail Report ............................................................................................................................4-42
Schedule a reservationless conference ......................................................................................................4-47
Manage delegates ......................................................................................................................................4-48
Password policy .........................................................................................................................................4-49
Call blocking .............................................................................................................................................4-50
Bulk provision/modify user accounts ........................................................................................................4-54
Parameter action formats ..........................................................................................................................4-56
Supported bulk provision parameters .......................................................................................................4-57
Possible bulk provisioning messages ..........................................................................................................4-63
Bulk provision reservationless conferences ..............................................................................................4-67
Export user data ........................................................................................................................................4-68
Import user data ........................................................................................................................................4-69
Delete user data ........................................................................................................................................4-71
Download reservationless conferences .....................................................................................................4-72
Add Administrator user ............................................................................................................................4-73
List Administrators ...................................................................................................................................4-74
Change Administrator password ...............................................................................................................4-75
Find a user in a stack ................................................................................................................................4-76
5 Monitoring
Monitoring administration ..........................................................................................................................5-2
Viewing active calls .....................................................................................................................................5-3
Viewing active media ..................................................................................................................................5-4
Viewing active users ....................................................................................................................................5-8
Send alerts to active users ...........................................................................................................................5-9
System status ...............................................................................................................................................5-9
............................................................................................................................................................................................................................................................
Contents
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System information ................................................................................................................................... 5-11
Trunk status .............................................................................................................................................. 5-13
Site connections ........................................................................................................................................ 5-13
Viewing data replication ........................................................................................................................... 5-15
Server status .............................................................................................................................................. 5-17
System commands ..................................................................................................................................... 5-19
SIP logs ...................................................................................................................................................... 5-20
Viewing PSTN logs ................................................................................................................................... 5-21
6 Server Reporting
Managing the system .................................................................................................................................. 6-2
Call Detail Reports ..................................................................................................................................... 6-2
Trunk utilization statistics ........................................................................................................................... 6-4
VoIP utilization statistics ............................................................................................................................. 6-6
Scheduled conferences ............................................................................................................................... 6-7
System alerts log ......................................................................................................................................... 6-9
Install history log ....................................................................................................................................... 6-10
Disk usage ................................................................................................................................................. 6-12
A Error Codes and Alarm Conditions
B Server Alarms and Alerts
C Voice Prompts
D NTP Servers
NTP Servers: US ....................................................................................................................................... D-1
E Serial Console Interface: Administrative Functions
Serial console menu ....................................................................................................................................E-2
Change password ........................................................................................................................................E-3
Reset certificate/key pair .............................................................................................................................E-3
Revert server software ................................................................................................................................E-3
Restore configuration ..................................................................................................................................E-3
Reset web administrator password ..............................................................................................................E-4
Restart server ..............................................................................................................................................E-4
Shutdown server .........................................................................................................................................E-4
End configuration session ...........................................................................................................................E-4
Contents
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............................................................................................................................................................................................................................................................
F Cookie Domains
Cookie basics ...............................................................................................................................................F-1
Cookie administration for ACS ..................................................................................................................F-2
Cookie mis-configuration ...........................................................................................................................F-3
G IM Archiving
IM archiving features and operating parameters .......................................................................................G-1
The SMTP message structure ....................................................................................................................G-2
Field definitions .......................................................................................................................................... G-4
H SNMP Traps
SNMP traps ................................................................................................................................................H-1
SNMP v2 ....................................................................................................................................................H-1
SNMP v3 ....................................................................................................................................................H-2
MIB ............................................................................................................................................................H-3
I Application Sharing Proxy Issues
Proxy traversal solutions ..............................................................................................................................I-2
Authentication .............................................................................................................................................I-2
Logging .........................................................................................................................................................I-2
Uninstall .......................................................................................................................................................I-3
IN Index
............................................................................................................................................................................................................................................................
Contents
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List of figures
1Introduction
1-1 Applications on the OmniTouch ACS Platform ...........................................................................1-2
2 System Configuration
2-1 Alcatel-Lucent Welcome Screen (Configuration Options) ..........................................................2-5
2-2 TCP/IP Settings Page with Eth0 and Eth01 Interfaces .................................................................2-6
2-3 TCP/IP Settings with More Than Two Ethernet Interfaces ..........................................................2-6
2-4 Telephone Network Settings PSTN Network ..............................................................................2-9
2-5 Telephone Network Settings Internal Oscillator .........................................................................2-10
2-6 VoIP Settings ................................................................................................................................2-12
2-7 General Video Settings ................................................................................................................2-15
2-8 Typical Settings for Radvision MCU Integration with ACS .......................................................2-17
2-9 System Options ............................................................................................................................2-21
2-10 Not Enough Slots Available ........................................................................................................2-28
2-11 Port Calendar ...............................................................................................................................2-28
2-12 SIP (UDP) Proxies Form ..............................................................................................................2-30
2-13 Outbound OXE 9.0 Spatial Redundancy Mode ..........................................................................2-31
2-14 Prompt Set Management .............................................................................................................2-34
2-15 File Download Dialog Box ...........................................................................................................2-35
2-16 Voice Prompt Files .......................................................................................................................2-35
2-17 Adding a Prompt Set ...................................................................................................................2-36
2-18 Edit Prompt Set ...........................................................................................................................2-37
2-19 Create New Domain ....................................................................................................................2-39
2-20 Edit Domain .................................................................................................................................2-40
2-21 Install SSL Certificates ................................................................................................................2-42
2-22 Request SSL Certificate ...............................................................................................................2-43
2-23 Domain User Authentication ......................................................................................................2-44
2-24 LDAP Configuration Options .....................................................................................................2-46
2-25 External Authentication ..............................................................................................................2-48
2-26 List Organizations ........................................................................................................................2-50
............................................................................................................................................................................................................................................................
List of figures
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2-27 List Organizations Links .............................................................................................................. 2-51
2-28 Branding Management ................................................................................................................ 2-53
2-29 Branding File Download .............................................................................................................. 2-53
2-30 Branding File ................................................................................................................................ 2-57
2-31 Translation Sets ........................................................................................................................... 2-59
2-32 Language Files ............................................................................................................................. 2-61
2-33 Access Code Generation ............................................................................................................. 2-62
2-34 Music on Hold Update Screen .................................................................................................... 2-64
2-35 Licensing Page ............................................................................................................................. 2-65
2-36 Nightly Backup Settings .............................................................................................................. 2-70
2-37 Backup Settings Verification ....................................................................................................... 2-71
2-38 Add or Edit a Remote Site .......................................................................................................... 2-73
2-39 Remote Site List .......................................................................................................................... 2-74
2-40 Stack Parameters – Dynamic ....................................................................................................... 2-78
2-41 Stack Parameters – Static ............................................................................................................ 2-79
2-42 Servers in a Stack ........................................................................................................................ 2-80
2-43 Data Replication – Primary ......................................................................................................... 2-82
2-44 Data Replication – Secondary ..................................................................................................... 2-83
2-45 Clear Database ............................................................................................................................. 2-84
2-46 Replicate ...................................................................................................................................... 2-85
2-47 Monitoring Data Replication ...................................................................................................... 2-85
2-48 Phone Formatting Rules .............................................................................................................. 2-88
2-49 Phone Number Display Filter ..................................................................................................... 2-90
2-50 DAS Rules ................................................................................................................................... 2-92
2-51 Explorer Warning ......................................................................................................................... 2-93
2-52 SNMP Settings ........................................................................................................................... 2-95
2-53 Configure Alarm Server .............................................................................................................. 2-98
2-54 Subnet Setting ........................................................................................................................... 2-100
2-55 Sendmail ................................................................................................................................... 2-101
2-56 Use Bonding .............................................................................................................................. 2-101
2-57 IM Archiving ............................................................................................................................. 2-102
2-58 Document Conversion VM ....................................................................................................... 2-105
2-59 Location of startup.bat File ....................................................................................................... 2-108
List of figures
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............................................................................................................................................................................................................................................................
2-60 Route Management ...................................................................................................................2-110
2-61 Remove All Static Routes .........................................................................................................2-111
2-62 TPDAS Rules .............................................................................................................................2-112
2-63 Automated Message Delivery ....................................................................................................2-113
2-64 ECS Items ..................................................................................................................................2-115
2-65 Add ECS Service/Agent ............................................................................................................2-115
2-66 List ECS Services and Agents ...................................................................................................2-116
2-67 Modify ECS Host IP Address ....................................................................................................2-117
3 Management Actions
3-1 Manual Server Backup ..................................................................................................................3-3
3-2 Manual Server Restore ..................................................................................................................3-5
3-3 Manage Ethernet Interface Name .................................................................................................3-6
3-4 Ethernet Name Swap .....................................................................................................................3-6
3-5 Restart Server ................................................................................................................................3-7
3-6 Restart Alcatel-Lucent Server .......................................................................................................3-7
3-7 Upload License on Primary ..........................................................................................................3-10
3-8 Check Primary Server Configuration ..........................................................................................3-13
3-9 Upload License on Secondary .....................................................................................................3-16
3-10 Serial Console ..............................................................................................................................3-17
3-11 Use DHCP ...................................................................................................................................3-17
3-12 Check Secondary Server Configuration ......................................................................................3-20
3-13 Serial Console ..............................................................................................................................3-22
3-14 Use DHCP ...................................................................................................................................3-23
3-15 Serial Console ..............................................................................................................................3-24
3-16 Use DHCP ...................................................................................................................................3-24
3-17 Shut Down System ......................................................................................................................3-26
3-18 Upgrade Server Software .............................................................................................................3-27
3-19 Upgrade Software Using CD or DVD .........................................................................................3-28
3-20 Restart Servers .............................................................................................................................3-29
4 Provisioning and Account Management
4-1 Provisioning Screen .......................................................................................................................4-3
4-2 Create New Organization ..............................................................................................................4-5
4-3 Organization List Screen ...............................................................................................................4-5
............................................................................................................................................................................................................................................................
List of figures
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4-4 Edit Organization Screen .............................................................................................................. 4-6
4-5 Edit Phones .................................................................................................................................. 4-11
4-6 Default User Settings for Organzation ........................................................................................ 4-13
4-7 Default User Preferences for Organization ................................................................................. 4-17
4-8 Adding User ................................................................................................................................. 4-21
4-9 New User Confirmation .............................................................................................................. 4-22
4-10 Adding an Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration
(LMRCC) User ......................................................................................................................................... 4-22
4-11 Manage LMRCC User Settings ................................................................................................... 4-23
4-12 LMRCC Contact ......................................................................................................................... 4-24
4-13 Click-to-Call LMRCC User ......................................................................................................... 4-25
4-14 User List ....................................................................................................................................... 4-26
4-15 View Options ............................................................................................................................... 4-27
4-16 Manage User Settings .................................................................................................................. 4-28
4-17 Manage Phone Numbers ............................................................................................................. 4-30
4-18 User Preferences .......................................................................................................................... 4-34
4-19 View Scheduled Conferences ...................................................................................................... 4-40
4-20 Scheduled Conference Report Fields .......................................................................................... 4-41
4-21 Scheduled Recordings Report Fields ........................................................................................... 4-42
4-22 View Call Detail Report .............................................................................................................. 4-43
4-23 Scheduling a User’s Reservationless Conference ........................................................................ 4-47
4-24 Assigning a Delegate ................................................................................................................... 4-48
4-25 Password Policy ............................................................................................................................ 4-49
4-26 Add or Edit a Call Blocking Rule ................................................................................................ 4-52
4-27 Call Blocking Rules List ............................................................................................................... 4-53
4-28 Test a Call Blocking Rule ............................................................................................................. 4-53
4-29 Bulk Provision Users .................................................................................................................... 4-54
4-30 Bulk Provisioning Reservationless Conferences .......................................................................... 4-68
4-31 Export User’s Provisioning Data ................................................................................................. 4-68
4-32 Import Users ................................................................................................................................ 4-69
4-33 Delete Users ................................................................................................................................. 4-71
4-34 Downloading Reservationless Conferences ................................................................................. 4-72
4-35 Adding a System Administrator .................................................................................................. 4-73
4-36 List of System Administrators ..................................................................................................... 4-74
List of figures
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4-37 Changing an Administrator’s Password .......................................................................................4-75
4-38 Find User ......................................................................................................................................4-76
4-39 User Name ...................................................................................................................................4-76
5 Monitoring
5-1 Monitoring .....................................................................................................................................5-2
5-2 Viewing Active Calls ......................................................................................................................5-3
5-3 Active Media .................................................................................................................................5-5
5-4 Quiesce Media Server Warning Dialog Box ..................................................................................5-5
5-5 Collect Call Quality Data ..............................................................................................................5-6
5-6 Call Quality Data File Download ..................................................................................................5-7
5-7 Active Users ...................................................................................................................................5-8
5-8 Send Alerts ....................................................................................................................................5-9
5-9 Viewing System Status .................................................................................................................5-10
5-10 System Information ......................................................................................................................5-12
5-11 Viewing Trunk Status ...................................................................................................................5-13
5-12 Connected Sites ...........................................................................................................................5-14
5-13 Data Replication Status ...............................................................................................................5-16
5-14 Server Process Status ...................................................................................................................5-18
5-15 System Commands Information ..................................................................................................5-19
5-16 SIP Log .........................................................................................................................................5-20
5-17 View PSTN Log ...........................................................................................................................5-21
6 Server Reporting
6-1 Server Reporting Screen ................................................................................................................6-2
6-2 View Call Details ...........................................................................................................................6-3
6-3 Call Detail Report ..........................................................................................................................6-4
6-4 View Trunk Utilization Statistics ...................................................................................................6-4
6-5 Trunk Utilization Histogram ..........................................................................................................6-5
6-6 View VoIP Utilization ....................................................................................................................6-6
6-7 VoIP Utilization Chart ...................................................................................................................6-7
6-8 View Scheduled Conferences ........................................................................................................6-7
6-9 Scheduled Conference Report .......................................................................................................6-8
6-10 System Alerts Selection ...............................................................................................................6-10
6-11 System Alerts Results ..................................................................................................................6-10
............................................................................................................................................................................................................................................................
List of figures
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6-12 Install History Selection .............................................................................................................. 6-11
6-13 Install History Results .................................................................................................................. 6-11
6-14 Disk Usage ................................................................................................................................... 6-12
6-15 Disk Usage by Organization ........................................................................................................ 6-13
E Serial Console Interface: Administrative Functions
E-1 Serial Console Menu .....................................................................................................................E-2
E-2 Change Password ...........................................................................................................................E-3
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List of tables
2 System Configuration
2-1 TCP/IP Settings .............................................................................................................................2-7
2-2 VoIP Settings ................................................................................................................................2-13
2-3 Using Various codecs ...................................................................................................................2-13
2-4 Video Settings ..............................................................................................................................2-16
2-5 Fields: System Options ................................................................................................................2-22
2-6 Field: Media Port Management ...................................................................................................2-26
2-7 Default Outbound SIP Proxy Fields ............................................................................................2-31
2-8 Domain Fields ..............................................................................................................................2-40
2-9 LDAP Server Information ...........................................................................................................2-47
2-10 Unified Communications Server Information .............................................................................2-49
2-11 Branding Data Types ....................................................................................................................2-52
2-12 Access Code Format Examples ....................................................................................................2-63
2-13 Counted Licenses .........................................................................................................................2-66
2-14 Licensed Features .........................................................................................................................2-67
2-15 Stacking Methods ........................................................................................................................2-76
2-16 Data Replication State Definitions ..............................................................................................2-85
2-17 Phone Formatting Rules Fields ....................................................................................................2-89
2-18 Sample DAS Rules .......................................................................................................................2-93
2-19 Routing Table Information ........................................................................................................2-110
2-20 Sample TPDAS Rules ................................................................................................................2-112
2-21 AMDS Settings ..........................................................................................................................2-113
2-22 ECS Service/Agent Settings ......................................................................................................2-116
3 Management Actions
3-1 Server Processes ...........................................................................................................................3-29
4 Provisioning and Account Management
4-1 Organization Settings ....................................................................................................................4-7
4-2 Text Translation Settings .............................................................................................................4-10
4-3
Phone Settings: Organization ...........................................................................................4-11
............................................................................................................................................................................................................................................................
List of tables
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4-4 Default User Settings ................................................................................................................... 4-14
4-5 Default User PreferencesCreating/Adding User Accounts ......................................................... 4-18
4-6 User Settings ................................................................................................................................ 4-29
4-7 User Preferences .......................................................................................................................... 4-35
4-8 Connecting to Another User ....................................................................................................... 4-38
4-9 Scheduled Conference Report .................................................................................................... 4-41
4-10 Scheduled Recordings Report ..................................................................................................... 4-42
4-11 Call Detail Report Fields ............................................................................................................. 4-43
4-12 Sample Rules With Blocking Results .......................................................................................... 4-51
4-13 Parameter Descriptions ................................................................................................................ 4-57
5 Monitoring
5-1 System Information ..................................................................................................................... 5-11
5-2 Site Connections Fields ............................................................................................................... 5-14
5-3 Data Replication States ............................................................................................................... 5-17
5-4 Server Process Status Indicators .................................................................................................. 5-18
6 Server Reporting
6-1
Scheduled Conference Report Fields ................................................................................ 6-8
6-2 Disk Usage ................................................................................................................................... 6-12
B Server Alarms and Alerts
B-1 Alerts/Alarms Corrective Maintenance Procedures .....................................................................B-2
C Voice Prompts
C-1 Voice Prompt List ......................................................................................................................... C-1
D NTP Servers
D-1 NTP Servers: US .......................................................................................................................... D-1
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1 Introduction
Overview
Purpose
This chapter introduces Alcatel-Lucent’s OmniTouch Advanced Communications
Server (ACS).
Contents
This chapter covers these topics.
Alcatel-Lucent’s OmniTouch Advanced Communications
Server (ACS)
Alcatel-Lucent’s OmniTouch Advanced Communications Server (ACS) is a flexible and
secure software platform for telephony and collaboration. It incorporates media server
capabilities for both VoIP (Voice over IP) and PSTN (T1, PRI, or E1) interfaces. In
addition, OmniTouch ACS is an application server for Alcatel-Lucent’s core applications,
providing VoIP and PSTN telephony as well as Instant Messaging (IM) and Presence on a
SIP-based platform. Alcatel-Lucent’s applications built on OmniTouch ACS include:
• Alcatel-Lucent A8628 Multimedia Instant Conferencing Solution (MMIC)
• Alcatel-Lucent OmniTouch My Teamwork Enterprise Edition
• Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration
• Alcatel-Lucent OmniTouch My Teamwork Office Edition
• Alcatel-Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005
Alcatel-Lucent’s OmniTouch Advanced Communications Server (ACS) 1-1
Using this guide 1-3
............................................................................................................................................................................................................................................................
Alcatel-Lucent’s OmniTouch Advanced Communications
Server (ACS)
Introduction
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• Alcatel-Lucent OmniTouch My Teamwork for IBM® Lotus® Sametime®
• Alcatel-Lucent OmniTouch My Teamwork for Windows Mobile 6
• Alcatel-Lucent OmniTouch Automated Message Delivery System (AMDS)
These applications all use Alcatel-Lucent’s zero-footprint browser User Interfaces, which
are compatible with a wide variety of browsers. Thus, they may be deployed without
requiring any software installation on client machines. The applications, as well as Alcatel-
Lucent’s administrative software, can also be re-branded for OEM distribution.
Figure 1-1 Applications on the OmniTouch ACS Platform
In addition, OmniTouch ACS applications are extensible. Alcatel-Lucent exposes the
same telephony and collaboration interfaces used to implement the applications to
partners through XML and HTML URLs. You can also communicate directly with
Alcatel-Lucent’s OmniTouch ACS using the Session Initiation Protocol (SIP), which is
OmniTouch ACS’s native call/session control protocol. Thus, Alcatel-Lucent partners
can provide their own customers (enterprises and service providers) with powerful,
Using this guideIntroduction
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............................................................................................................................................................................................................................................................
customized and branded zero-footprint conferencing, telephony, and collaboration
applications. Alcatel-Lucent partners have used OmniTouch ACS’s flexible APIs to
develop converged application suites for PBXs, to add telephony/IM into portals, and to
deliver specialized conferencing solutions.
Note: OmniTouch ACS ships as a sealed appliance. You cannot install third-party
software or use the command-line interface.
For more detail on Alcatel-Lucent’s product offerings, see Alcatel-Lucent’s website
www.Alcatel-Lucent.com.
Using this guide
The target audience for this guide is system administrators. It assumes some familiarity
with basic networking and telephony concepts and terms.
This Administration Guide provides a comprehensive reference for OmniTouch ACS
administration. It incorporates the entire set of operations, administration, maintenance,
and provisioning (OAM&P) capabilities for all functionality offered by Alcatel-Lucent.
Configuration options for functionality that you have not purchased are missing when you
use the Administration application.
This manual and the Administration application are comprehensive for all modes of
OmniTouch ACS media serving. Your installation may currently possess only PSTN
trunks, in which case, VoIP connectivity may be configured, but need not be.
This manual also accommodates the different needs of Alcatel-Lucent OEM partners and
Alcatel-Lucent direct customers, in particular, with installation.
If ordered directly from Alcatel-Lucent, OmniTouch ACS is delivered as an appliance,
with software and licenses pre-installed on Intel-based rack-mountable servers. (From a
network architecture point of view, Alcatel-Lucent servers may be deployed behind a
firewall along with the rest of an enterprise’s web services.) Applications purchased by the
customer will be enabled; others will be disabled.
Alternatively, OEM partners who are looking to market large quantities of Alcatel-Lucent
product may want to ship Alcatel-Lucent Communications servers on hardware platforms
of their choice, particularly for VoIP-only product offerings. These partners perform
Alcatel-Lucent software and license installation themselves. Partners offer specific
configurations of applications and branding; Alcatel-Lucent supports this with a certain
degree of programmatic pre-configuration and branding. Customization beyond that
offered by Alcatel-Lucent’s branding tools must be arranged within the context of the
partner’s business relationship.
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Using this guideIntroduction
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This Guide offers no guidance on managing the OmniTouch ACS’s operating
environment – for example, upgrading the Operating System. The OmniTouch ACS
software (Linux, server software, and applications) is a fully integrated system. Although
the system resides on off-the-shelf hardware, once the OmniTouch ACS software is
installed, the system is dedicated to OmniTouch ACS. You cannot install other
applications as co-resident servers. OmniTouch ACS provides its own management
facilities such as backup/restore and SNMP alerts. To maintain the integrity of the system
and its telephony performance, customer access to the OmniTouch ACS underlying
operating environment is not allowed.
This document is a reference guide to the functions provided in Alcatel-Lucent’s extensive
System Administration application, with supporting material in Appendices.
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