Alcatel-Lucent OmniTouch My Teamwork Installation guide

OmniTouch

My Teamwork

(for ACS Release 7.1.4)

Unified Conferencing and Collaboration

Installation Guide

8AL90213USAC ed 01

September 12, 2008

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.

Microsoft, Microsoft Office Communicator, Microsoft Office Live Communication Server, Microsoft Windows Messenger, Active Directory, Internet Explorer,

ActiveX, Windows, Windows NT, PowerPoint, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or

other countries.

VMware® is a registered trademark of VMware, Inc.

All other trademarks are the property of their respective owners.

The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

FCC Interference Statement

If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant

to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment

can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference

with radio communications.

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Contents

1Introduction

OmniTouch Advanced Communications Server (ACS) Platform .............................................................1-1

2 Related Documentation

Additional documents ................................................................................................................................2-1

3 Installation Instructions

Before installing ..........................................................................................................................................3-2

Installation media .......................................................................................................................................3-2

Installation notes .........................................................................................................................................3-2

Upgrades: stacks ..........................................................................................................................................3-3

Installation and upgrade .............................................................................................................................3-3

Assigning an initial IP address ..................................................................................................................3-10

Using a Static IP Address ..........................................................................................................................3-11

Using DHCP .............................................................................................................................................3-12

Initial configuration ..................................................................................................................................3-13

4 My Teamwork Licensing

Obtaining your license files .........................................................................................................................4-2

Activating document converter software after a completed installation .................................................4-13

5 Installation Verification

For any installation .....................................................................................................................................5-2

Telephony validation tests for VoIP and PSTN ..........................................................................................5-3

A OmniTouch My Teamwork Mobile Edition

Installation requirements ...........................................................................................................................A-1

Devices .......................................................................................................................................................A-2

Features ......................................................................................................................................................A-8

B Installing My Teamwork for IBM® Lotus® Sametime®

Installation requirements ........................................................................................................................... B-2

The My Teamwork Plug-in for Sametime ................................................................................................ B-27

Setting the maximum length of Sametime conferences .......................................................................... B-34

............................................................................................................................................................................................................................................................

Contents

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My Teamwork for IBM Lotus Sametime Installation Checklist ...............................................................B-35

C My Teamwork for Microsoft Office Communicator

Accessing My Teamwork ........................................................................................................................... C-2

LCS integration ......................................................................................................................................... C-3

Changing Authentication ........................................................................................................................ C-11

Setting up users ........................................................................................................................................ C-13

Editing your registry ................................................................................................................................. C-17

Creating the conferencing service ........................................................................................................... C-20

My Teamwork for Office Communicator Online Help ........................................................................... C-22

Required CODECs and video formats .................................................................................................... C-34

Verifying Configuration ............................................................................................................................ C-35

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List of procedures

3 Installation Instructions

To scratch install or upgrade an existing OmniTouch ACS 6.1.0.2982 installation ..................................3-4

To upgrade an existing OmniTouch ACS 7.1.3.3855 to ACS 7.1.4 ...........................................................3-5

To configure IP Settings ............................................................................................................................3-10

To continue your installation using the Web Interface .............................................................................3-12

To connect to the server from a browser on another computer ...............................................................3-13

4 My Teamwork Licensing

To acquire the OmniTouch My Teamwork and VMware license files .......................................................4-2

To upload and install the My Teamwork license file ...................................................................................4-4

To install the VMware license file ...............................................................................................................4-5

To re-host license keys ................................................................................................................................4-6

To construct Document Conversion VM ...................................................................................................4-7

To activate your document convertor software after an installation has been completed .......................4-13

5 Installation Verification

To add contacts ...........................................................................................................................................5-2

To dial out ...................................................................................................................................................5-3

To dial out of a conference ..........................................................................................................................5-4

To dial in to a conference ............................................................................................................................5-5

A OmniTouch My Teamwork Mobile Edition

To install OmniTouch My Teamwork Mobile Edition ...............................................................................A-2

B Installing My Teamwork for IBM® Lotus® Sametime®

Installing My Teamwork for IBM® Lotus® Sametime® .......................................................................... B-2

Sametime telephony service configuration .............................................................................................. B-14

To enable the display of Alcatel-Lucent My Teamwork recordings within the IBM Lotus Sametime

Meeting Center ........................................................................................................................................ B-19

To configure for automatic installation .................................................................................................... B-27

To manually install the Sametime Plug-in ............................................................................................... B-30

............................................................................................................................................................................................................................................................

List of procedures

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C My Teamwork for Microsoft Office Communicator

To install Windows Server 2003 Standard Edition .................................................................................... C-4

To install Live Communication Server ...................................................................................................... C-5

To configure OmniTouch My Teamwork users .......................................................................................... C-7

To set up a Static Route ............................................................................................................................. C-8

To authorize the Host .............................................................................................................................. C-10

To change the Authentication protocol .................................................................................................. C-11

To add a new user .................................................................................................................................... C-13

To modify the registry and enable the My Teamwork tab in Office Communicator 2005 ...................... C-18

To define the DWORD value .................................................................................................................. C-20

To modify the registry and enable the My Teamwork tab in Office Communicator 2005 online Help .. C-22

To activate your registry edits .................................................................................................................. C-25

To configure Office Communicator 2005 ................................................................................................ C-25

To enter your phone numbers .................................................................................................................. C-27

To enter your My Teamwork server as a trusted site ............................................................................... C-28

To validate your SSL certificate ............................................................................................................... C-29

To verify that the SSL Certificate is installed and accepted by Internet Explorer .................................. C-34

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List of figures

1Introduction

1-1 Applications on the ACS Platform ................................................................................................1-2

3 Installation Instructions

3-1 ACS 7.1.3.3855 Web Administration Console .............................................................................3-5

3-2 Upgrade Server Software ...............................................................................................................3-6

3-3 Upgrade Server Software Box ........................................................................................................3-6

3-4 Verify Deletion ...............................................................................................................................3-6

3-5 File Successfully Deleted ...............................................................................................................3-7

3-6 Selecting the Latest Install File .....................................................................................................3-7

3-7 Uploading the Install File ..............................................................................................................3-7

3-8 Completed Upload .........................................................................................................................3-8

3-9 Installation Verification Dialog Box ..............................................................................................3-8

3-10 Upgrade Status ...............................................................................................................................3-8

3-11 Server Restart ................................................................................................................................3-9

3-12 After Server Restart .......................................................................................................................3-9

3-13 Completed Operating System Upgrade .......................................................................................3-10

3-14 Serial Administrator Console Main Menu ..................................................................................3-11

3-15 Web Administration Interface Login ...........................................................................................3-13

3-16 Administration Welcome Screen .................................................................................................3-14

4 My Teamwork Licensing

4-1 Licensing Page ................................................................................................................................4-3

4-2 VMware License ............................................................................................................................4-5

4-3 Document Conversion VM ...........................................................................................................4-8

A OmniTouch My Teamwork Mobile Edition

A-1 User Settings .................................................................................................................................A-3

A-2 Download Page .............................................................................................................................A-4

A-3 My Teamwork Login Screen .........................................................................................................A-5

A-4 Menu .............................................................................................................................................A-6

A-5 Options Dialog Box ......................................................................................................................A-7

............................................................................................................................................................................................................................................................

List of figures

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A-6 Contact List .................................................................................................................................. A-8

B Installing My Teamwork for IBM® Lotus® Sametime®

B-1 ACS Administration Console .......................................................................................................B-2

B-2 Sametime Counted LIcenses .........................................................................................................B-2

B-3 Add User ........................................................................................................................................B-3

B-4 Search User ....................................................................................................................................B-3

B-5 Client Connector List ....................................................................................................................B-4

B-6 Client Connector Options .............................................................................................................B-4

B-7 User Settings ..................................................................................................................................B-5

B-8 Configuration Menu ......................................................................................................................B-6

B-9 Selecting Connector Settings ........................................................................................................B-6

B-10 Selecting Modify Trusted Hosts .....................................................................................................B-7

B-11 Entering a Sametime Server IP Address ........................................................................................B-7

B-12 Updating Trusted Host List ...........................................................................................................B-7

B-13 My Teamwork for IBM® Lotus® Sametime® .............................................................................B-9

B-14 Server Selection .............................................................................................................................B-9

B-15 Domino Program Directory .........................................................................................................B-10

B-16 Domino Data Directory ...............................................................................................................B-10

B-17 Sametime Server Details .............................................................................................................B-11

B-18 My Teamwork Server Details ......................................................................................................B-11

B-19 Final Install Screen ......................................................................................................................B-12

B-20 MyTeamworkProperties.xml ........................................................................................................B-13

B-21 Sametime Web Administration Login .........................................................................................B-15

B-22 Meeting Services ..........................................................................................................................B-15

B-23 Conferencing Integration Option ................................................................................................B-16

B-24 Policies .........................................................................................................................................B-16

B-25 Sametime Default Policy .............................................................................................................B-17

B-26 Community Services ....................................................................................................................B-18

B-27 Database Design Tab ...................................................................................................................B-19

B-28 Template Inheritance ..................................................................................................................B-20

B-29 Shared Code, Subforms ...............................................................................................................B-21

B-30 ALConfRecordings Subform .......................................................................................................B-21

B-31 Pasting the Subform .....................................................................................................................B-22

List of figures

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B-32 Web Meeting Details Subform Code .......................................................................................... B-23

B-33 Cursor Position ............................................................................................................................ B-24

B-34 Create Menu ............................................................................................................................... B-25

B-35 Insert Subform Dialog Box ......................................................................................................... B-25

B-36 Updated WebMeetingDetails Subform ....................................................................................... B-26

B-37 Sametime Configurator ............................................................................................................... B-28

B-38 URL for UIM Provisioning if installing for Sametime 7.5.x ....................................................... B-28

B-39 URL for UIM Provisioning if installing for Sametime 8.0.x ....................................................... B-29

B-40 Tools Menu ................................................................................................................................. B-30

B-41 Install/Update Dialog Box .......................................................................................................... B-31

B-42 New Update Site ......................................................................................................................... B-32

B-43 Available Updates ....................................................................................................................... B-33

B-44 IBM Lotus Sametime Connect Restart Dialog Box .................................................................... B-34

C My Teamwork for Microsoft Office Communicator

C-1 SIP Proxy ....................................................................................................................................... C-6

C-2 User Settings ................................................................................................................................. C-7

C-3 LCS Tree View .............................................................................................................................. C-8

C-4 Example of Static Route Information ........................................................................................... C-9

C-5 Edit Authorized Host .................................................................................................................. C-10

C-6 Authentication Protocol ............................................................................................................. C-12

C-7 Add User ..................................................................................................................................... C-13

C-8 Add New User Wizard ................................................................................................................ C-14

C-9 Enable LCS Users ....................................................................................................................... C-15

C-10 Enable LCS Users Wizard ........................................................................................................... C-15

C-11 User Properties ............................................................................................................................ C-16

C-12 User Properties ............................................................................................................................ C-17

C-13 Registry Editor ............................................................................................................................ C-18

C-14 Registry Editor – Communicator ................................................................................................ C-19

C-15 Edit String ................................................................................................................................... C-19

C-16 Registry Editor ............................................................................................................................ C-20

C-17 Registry Editor – DWORD ......................................................................................................... C-21

C-18 Edit DWORD Value Dialog Box ................................................................................................C-22

C-19 Accounts Dialog Box .................................................................................................................. C-26

............................................................................................................................................................................................................................................................

List of figures

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C-20 Advanced Connection Settings Dialog Box ............................................................................... C-27

C-21 My Phone Numbers .................................................................................................................... C-28

C-22 Trusted Sites Dialog Box ............................................................................................................ C-29

C-23 View Certificate .......................................................................................................................... C-30

C-24 Install Certificate ........................................................................................................................ C-31

C-25 Certificate Wizard ....................................................................................................................... C-32

C-26 Exiting the Certificate Import Wizard ........................................................................................ C-33

C-27 Phone Tab ................................................................................................................................... C-35

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1 Introduction

Overview

Purpose

This chapter explains the relationship between the OmniTouch My Teamwork software

and the OmniTouch Advanced Communications Server (ACS).

Contents

This chapter covers the following topics:

OmniTouch Advanced Communications Server (ACS)

Platform

This installation guide tells you how to install the My Teamwork software. The

OmniTouch Advanced Communications Server (ACS) is the platform where Alcatel-

Lucent’s applications are built and reside. The following diagram illustrates the

relationship between OmniTouch ACS and the available applications.

OmniTouch Advanced Communications Server (ACS) Platform 1-1

Scope 1-2

............................................................................................................................................................................................................................................................

OmniTouch Advanced Communications Server (ACS)

Platform

Introduction

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Figure 1-1 Applications on the ACS Platform

Yo u sh o u ld r e a d t h i s gu i d e in its entirety before you begin the installation process.

Scope

The guide provides basic installation instructions. For advanced or nonstandard

installations (for example, stacking), refer to the instructions in the Alcatel-Lucent

OmniTouch Advanced Communications Server (ACS) Administration Guide.

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2 Related

Documentation

Overview

Purpose

This chapter presents a table listing additional reference documentation along with part

numbers.

Contents

This chapter covers the following topic:

Additional documents

Table 2-1 Additional Available Documents

Additional documents

2-1

Title P/N

Alcatel-Lucent OmniTouch Advanced

Communications Server (ACS)

Administration Guide, Release 7.1.4

8AL90208USAD ed.01

Alcatel-Lucent OmniTouch Advanced

Communications Server (ACS)

Customer Release Bulletin,

Release 7.1.4

Alcatel-Lucent OmniTouch My

Teamwork Unified Conferencing and

Collaboration Application Site

Preparation Guide

(ACS Release 7.1.4)

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Additional documentsRelated Documentation

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Alcatel-Lucent OmniTouch Unified

Communications Application Suite

Compliant Platforms

Located at:

https://www.technical-knowledge-base.com/km

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3 Installation Instructions

Overview

Purpose

This chapter presents procedures for both a new installation and an upgrade.

Contents

This chapter covers the following topics and procedures.

To p i c s :

Procedures:

Before installing 3-2

Installation media 3-2

Installation notes 3-2

Upgrades: stacks 3-3

Installation and upgrade 3-3

Assigning an initial IP address 3-10

Initial configuration 3-13

To scratch install or upgrade an existing OmniTouch ACS 6.1.0.2982

installation

3-4

To upgrade an existing OmniTouch ACS 7.1.3.3855 to ACS 7.1.4 3-5

To configure IP Settings 3-10

To continue your installation using the Web Interface 3-12

To connect to the server from a browser on another computer 3-13

............................................................................................................................................................................................................................................................

Before installingInstallation Instructions

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Before installing

If you purchased a pre-configured server, the software will already be installed (please

proceed to “Assigning an initial IP address” (p. 3-10)).

If you are configuring a new system using a new hardware server, the My Teamwork

software must be installed. You will have received a DVD and CD (or perhaps you are

downloading directly off a network), along with release notes and other documentation

pertaining to the particular version of software you are installing.

Installation media

The release is distributed on one DVD and one CD-ROM.

• OmniTouch ACS Installation DVD

• Documentation CD-ROM

Note: Starting with Release 7.0, OmniTouch ACS will only be offered on the Red

Hat

®

Enterprise 4.0 (RHE4) platform. OmniTouch ACS systems that contain TDM

Network Interface TP240 Modules cannot be upgraded to OmniTouch ACS 7.0 or

greater because there is no driver support for the TP240 card in RHE4. If you want to

upgrade to OmniTouch ACS 7.0 or greater, replace the TP240 card with a TP260

which is available from Alcatel-Lucent, or switch to the IP trunking interface (for

example, SIP).

Installation notes

New Installation

To use data conferencing, you need to install the VMware license you received from the

Alcatel-Lucent Welcome Center, and you will need to license your own document

convertor from Microsoft using Windows XP Professional and Microsoft Office 2007.

Note: Microsoft components are not required for My Teamwork Office Edition.

Upgrade

When upgrading to the new release, your previous document converter will still be valid.

For additional information, refer to the Alcatel-Lucent OmniTouch Advanced

Communications Server Administration Guide.

Upgrades: stacksInstallation Instructions

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Failure to install VMware and/or provide a valid Microsoft license means you cannot use

data conferencing features and functions (that is, document conversions).

Note: When upgrading from Release 6.1, you will need a new VMware license.

Upgrades: stacks

Upgrading a 7.0 stack to 7.1.x

1. Make a backup of your present system.

2. Turn off replication.

3. Upgrade the Primary first.

4. Clear the database on the Secondary.

5. Upgrade the Secondary.

6. Replicate the database from the Primary.

Installation and upgrade

For OmniTouch ACS 7.1.4, Alcatel-Lucent supports both scratch installations and

upgrades from OmniTouch ACS 7.1.3 or from OmniTouch ACS 6.1.0.2982.

Note: When upgrading 6.1 systems to 7.0 or 7.1.x, a new license is required for

OmniTouch ACS and for VMware.

When upgrading to OmniTouch ACS 7.1.x from ACS 6.1, the server must have a

minimum of 2.0 GBytes free space in the root partition, and 3.0 GBytes in the /var

partition.

When upgrading from 6.1.0 to 7.1.x, several devices may be reported as de-configured

and re-configured on the first reboot. Accept all the default responses. These messages

should not appear on further reboots.

............................................................................................................................................................................................................................................................

To scratch install or upgrade an existing OmniTouch ACS

6.1.0.2982 installation

Installation Instructions

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To scratch install or upgrade an existing OmniTouch ACS

6.1.0.2982 installation

........................................................................................................................................................................................................................

1 If upgrading, make a backup of your current system.

........................................................................................................................................................................................................................

2 Insert ACS 7.1.x DVD into the DVD drive, and then reboot the server.

........................................................................................................................................................................................................................

3 At the boot prompt:

• For a Scratch Install, type the letters k at the displayed prompt and press Enter.

Important! Be certain you want a new install (Scratch Install). You cannot recover

a system for an upgrade if a new installation is selected.

• For an Upgrade Install, type the letter u at the displayed prompt and press Enter.

Note: Typed letters are not case-sensitive.

........................................................................................................................................................................................................................

4 The installation begins.

• System runs Anaconda and then the screen turns blue.

• System displays Formatting [XXX] file system (example /var ...).

• System displays Transferring image.

• System displays Package Installation screen.

• System starts installing Red Hat Linux Enterprise Edition (in text only mode).

• There should be two (2) progress meters displayed on the screen.

1. Top meter is in progress on this package.

2. Bottom meter is total Red Hat Linux Enterprise Edition progress.

• After the progress bar reaches 100%, the system displays Performing post install.

• System displays Installing bootloader.

• System displays a blank blue screen for a long time. During this time period, ACS

software is being installed on the system.

........................................................................................................................................................................................................................

5 Approximately 5 minutes after the blue screen is displayed, the following text appears.

passwd(pam_unix)[19337]: password changed for admin

To upgrade an existing OmniTouch ACS 7.1.3.3855 to

ACS 7.1.4

Installation Instructions

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6 Approximately as much as 45 minutes after the “password changed” text is displayed, the

system displays the Complete screen.

Congratulations, the installation is complete.

........................................................................................................................................................................................................................

7 Remove the DVD and press Enter to reboot the system.

After reboot is completed, login appears.

........................................................................................................................................................

E ND OF STEPS

To upgrade an existing OmniTouch ACS 7.1.3.3855 to

ACS 7.1.4

The upgrade is a two-step process.

Step 1: Upgrade the server software.

Step 2: Upgrade the Operating System from Red Hat Enterprise Linux Release 4 update 3

to Red Hat Enterprise Linux Release 4 update 6.

........................................................................................................................................................................................................................

Step: 1 Upgrade the server software from 7.1.3.3855 to 7.1.4.

a. Log in to the Web Administration console.

Figure 3-1 ACS 7.1.3.3855 Web Administration Console

b. Backup the system through Configuration->Manual Server Backup.

............................................................................................................................................................................................................................................................

To upgrade an existing OmniTouch ACS 7.1.3.3855 to

ACS 7.1.4

Installation Instructions

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c. Select Configuration->Upgrade Server Software.

Figure 3-2 Upgrade Server Software

d. Delete any previous upgrade images (for example, eiab26.tar.gz.rel_7_1_3b3855)

from the Uploaded install images list.

Figure 3-3 Upgrade Server Software Box

e. Click OK to permanently delete the file.

Figure 3-4 Verify Deletion

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