Net2Phone Max 430 User manual

The specifications and information regarding the products in this manual

are subject to change without notice. All statements, information, and

recommendations in this manual are believed to be accurate but are

presented without warranty of any kind, express or implied. Users must

take full responsibility for their application of any products.

The software license and limited warranty for the accompanying product

are set forth in the information packet that shipped with the product and

are incorporated herein by this reference. If you are unable to locate the

software license or limited warranty, contact your Net2Phone

representative for a copy.

The following information is for FCC compliance of Class A devices:

This equipment has been tested and found to comply with the limits for

a Class A digital device, pursuant to part 15 of the FCC rules. These

limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio-

frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is

likely to cause harmful interference, in which case users will be required

to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices:

The equipment described in this manual generates and may radiate

radio-frequency energy. If it is not installed in accordance with 's

installation instructions, it may cause interference with radio and

television reception. This equipment has been tested and found to

comply with the limits for a Class B digital device in accordance with the

specifications in part 15 of the FCC rules. These specifications are

designed to provide reasonable protection against such interference in a

residential installation. However, there is no guarantee that interference

will not occur in a particular installation.

Modifying the equipment without 's written authorization may result in

the equipment no longer complying with FCC requirements for Class A

or Class B digital devices. In that event, your right to use the equipment

may be limited by FCC regulations, and you may be required to correct

any interference to radio or television communications at your own

expense.

You can determine whether your equipment is causing interference by

turning it off. If the interference stops, it was probably caused by the

Net2Phone equipment or one of its peripheral devices. If the equipment

causes interference to radio or television reception, try to correct the

interference by using one or more of the following measures:

· Turn the television or radio antenna until the interference stops.

· Move the equipment to one side or the other of the television or radio.

· Move the equipment farther away from the television or radio.

· Plug the equipment into an outlet that is on a different circuit from the

television or radio. (That is, make certain the equipment and the

television or radio are on circuits controlled by different circuit breakers

or fuses.)

Modifications to this product not authorized by Net2Phone could void

the FCC approval and negate your authority to operate the product.

Notwithstanding any other warranty herein, all document files and

software of these suppliers are provided "as is" with all faults. and the

above-named suppliers disclaim all warranties, expressed or implied,

including, without limitation, those of merchantability, fitness for a

particular purpose and non-infringement or arising from a course of

dealing, usage, or trade practice.

In no event shall Net2Phone or its suppliers be liable for any indirect,

special, consequential, or incidental damages, including, without

limitation, lost profits or loss or damage to data arising out of the use or

inability to use this manual, even if or its suppliers have been advised

of the possibility of such damages.

Max 410/420/430, Net2Phone, and the logo are registered trademarks

of , Inc. in the US and certain other countries. All other trademarks

mentioned in this document are the property of their respective owners.

Max 410/420/430 User’s Guide

Rev. 1.5.30 November 2003

The use, disclosure, modification, transfer, or transmittal of this work for

any purpose, in any form, or by any means, without the written

permission of Net2Phone is strictly forbidden.

WARNING:

Handling the cord on this product will expose you to

lead, a chemical known to the State of California to

cause [cancer, and] birth defects or other

reproductive harm. Wash hands after handling.

Max 410/420/430 User’s Guide

i

Table of Contents

1 WELCOME......................................................................................1

OVERVIEW.........................................................................................1

PRODUCT FEATURES..........................................................................1

NEW FEATURES AND FUNCTIONALITY ...................................................3

PACKAGE CONTENTS..........................................................................5

SYSTEM AND SERVICE REQUIREMENTS.................................................5

General Requirements.................................................................5

Hardware Requirements..............................................................6

ABOUT THIS GUIDE.............................................................................6

Symbols.......................................................................................8

2 GETTING STARTED.......................................................................9

OVERVIEW.........................................................................................9

LOCATING YOUR FXS AND/OR FXO PORTS .......................................10

Physical Port Numbering...........................................................10

INSTALLING THE MAX 410/420/430....................................................10

CONNECTING THE MAX TO A PBX......................................................12

Connecting the Max 410’s FXO Ports to a PBX.........................12

Connecting the Max 420’s FXS Ports to a PBX.........................13

Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX

...................................................................................................14

CONNECTING THE MAX 420/430’S FXS PORTS TO A FAX MACHINE......15

3 CONNECTING THE MAX 410/420/430 TO A LAN.......................17

CONNECTING THE MAX 410/420/430 TO A DHCP LAN......................17

Obtaining the Max 420/430’s DHCP IP Address via a Telephone

Keypad.......................................................................................18

Connecting to the Max 410 through a Serial Cable...................19

Using the HyperTerminal Emulation Program........................19

Obtaining the Max’s DHCP IP address via HyperTerminal ....21

CONNECTING TO A LAN WITH STATIC IP ADDRESSES ..........................21

Entering Static IP Addresses from a Telephone Keypad...........22

Disabling DHCP from a telephone keypad (Max 420/430).....22

Entering an IP Address from a Telephone Keypad (Max

420/430).................................................................................23

Max 410/420/430 User’s Guide

ii

Entering a Netmask Address from a Telephone Keypad (Max

420/430).................................................................................23

Re-enabling DHCP from a Telephone Keypad (Max 420/430)

...............................................................................................24

Entering Static IP Addresses via HyperTerminal (Max 410)...25

Turning DHCP On (or Off) from HyperTerminal.....................25

Entering an IP Address ..........................................................25

4 LOGGING INTO THE MAX WEB MANAGER..............................29

OVERVIEW.......................................................................................29

LOGGING INTO THE WEB MANAGER....................................................29

5 USING THE MAX WEB MANAGER.............................................33

OVERVIEW.......................................................................................33

PORT CONFIGURATION .....................................................................34

NETWORK AND VOICE CONFIGURATION ..............................................34

Network Configuration Table.....................................................35

Voice Configuration Table..........................................................36

IP Configuration Table...............................................................36

CDR Configuration Table...........................................................37

Configuring Firewalls .................................................................38

ACCOUNT CONFIGURATION ...............................................................41

Single Account Management.....................................................42

Multiple Account Management...................................................43

The Login Button .......................................................................44

Announce Account Balance.......................................................44

ROUTING TABLE CONFIGURATION ......................................................44

Logical Port Numbering.............................................................45

Adding an Entry to the Current Routing Table...........................45

INTEGRATED VOICE RESPONSE (IVR) CONFIGURATION........................47

Remote IVR Configuration.........................................................47

Max-to-Max IVR Configuration...................................................51

Configuring Max-to-Max Calling.............................................52

Receiving Max-to-Max Calls...................................................54

INBOUND ALLOW LIST CONFIGURATION...............................................56

CLASS OF SERVICE CONFIGURATION..................................................58

PORT CLASS CONFIGURATION...........................................................60

LOCAL DIALING SYSTEM....................................................................61

SYSTEM INFORMATION AND COMMANDS .............................................63

Max 410/420/430 User’s Guide

iii

OTHER WEB MANAGER FUNCTIONS ...................................................64

Load Default Config...................................................................64

Show Log Messages .................................................................65

Restart System..........................................................................65

Upgrading the System Software................................................65

Preparing for the Upgrade......................................................66

Performing the Upgrade.........................................................67

Help with your Max 410/420/430 ...............................................68

6 PLACING CALLS .........................................................................69

OVERVIEW.......................................................................................69

THE POUND KEY..............................................................................69

PLACING CALLS TO THE PSTN..........................................................69

Placing Calls to Destinations within North America ...................69

Placing International Calls .........................................................70

MAX-TO-MAX CALLING......................................................................70

Calling a Max 420’s FXS Port from Another Max.......................70

Calling a Max 410’s FXO Port from Another Max......................70

7 APPENDICES...............................................................................73

APPENDIX A – TROUBLESHOOTING ....................................................73

Installation Problems .................................................................73

Network Problems .....................................................................74

Configuration Problems.............................................................76

Calling Problems........................................................................76

Faxing Problems........................................................................77

APPENDIX B – TECHNICAL SUPPORT..................................................79

APPENDIX C – SYSTEM SPECIFICATIONS ............................................80

APPENDIX D – PHYSICAL AND LOGICAL PORT NUMBER TABLE..............82

APPENDIX E – APPROVALS AND LISTINGS...........................................83

For Max 410/ 430.......................................................................83

FCC Declaration of Conformity...............................................83

FCC Compliance Statement:..................................................83

For Max 420...............................................................................83

FCC Declaration of Conformity...............................................83

FCC Compliance Statement:..................................................83

Party responsible for product compliance: .............................84

APPENDIX F – END USER WARRANTY................................................85

8 INDEX ...........................................................................................87

Max 410/420/430 User’s Guide – Chapter 1

1

1 Welcome

Overview

Congratulations on purchasing the Max 410/420/430!

The Max 410/420/430 is a Voice over Internet Protocol

(VoIP) device that allows you to make multiple outgoing

calls over the Internet using a single Ethernet Local Area

Network (LAN) connection. The Max 410/420/430 works

like a gateway to convert the analog signal from your

telephones to Voice over Internet Protocol (VoIP). It then

uses the LAN’s broadband connection to send calls over

the Internet via ’s service platform. Since Net2Phone calls

bypass most of the Public Switched Telephone Network

(PSTN), the result is significant savings on long-distance

communications services.

This chapter describes:

 Product Features

 New Features and Functionality

 Package Contents

 System and Service

Requirements

 About this Guide

Product Features

The Max 410, 420, and 430 is a stand-alone device that

connects directly into an existing LAN through an RJ-45

port. The Max 410 contains four FXO ports, Max 420

contains four FXS ports and Max 430 contains 3 FXS

ports and 1 FXO port.

FXS (Foreign EXchange Station) interfaces are used to

connect standard analog devices such as corded and

cordless telephones or fax machines. Optionally, they may

be connected to the analog trunk card on a Public Branch

1

Max 410/420/430 User’s Guide – Chapter 1

2

Exchange (PBX), Automatic Public Branch Exchange

(APBX), or Key Phone System (KPS) systems. They are

used to place outgoing calls over the Internet and to

receive incoming calls from other devices.

FXO (Foreign EXchange Office) ports connect to the

analog line card on a PBX, APBX, or KPS, or to an analog

phone jack, to provide connectivity to the Max from

phones both inside and outside of the PBX system.

In addition to the FXS functions, FXO ports provide limited

Interactive Voice Response (IVR) functionality, which

includes multiple options for caller greetings, passwords,

and Internet call forwarding. This allows the Max 410 to

assume many IVR functions when the PBX does not

provide them.

A separate port with its own telephone line connection to

the PBX, or to an analog telephone, is required for every

concurrent telephone call (or conversation). For example,

if capability for 3 concurrent calls is desired, then the Max

must have at least 3 ports connected to the PBX or to

analog telephones.

The Max 410, 420, and 430 feature several proprietary

QoS (Quality of Service) enhancements, including:







G.168 echo cancellation







Voice Activity Detection (VAD)







Comfort Noise Generation (CNG)







Dynamic jitter buffer control

More feature highlights include:







Improved Call Quality – The Max 410, 420,

and 430 are compatible with more state-of-the-

art gateways such as Nuera and Cisco (when

available), which greatly improves the quality of

calls with reduced latency.







Dropped Call Prevention – The Max 410,

420, and 430 are now more reliable in retaining

calls in progress by re-establishing connections

to call controllers if an IP stream is lost. This

feature will greatly improve dropped call

problems for ADSL or Cable modem users as

well as LAN network users.

Max 410/420/430 User’s Guide – Chapter 1

3







Account Balance Announcement by Port –

The Max 410, 420, and 430 have a Web

configurable toggle switch that enables the IVR

to announce the account balance or minutes

remaining on the port that the call is going

over.







Greeting Message - A greeting message will

play prior to the dialed call being sent to the

call servers.







New Password Functionality - When a user

selects Password mode or Acc/Pin/Password

mode and the password field is empty, an error

message is displayed and the password value

is not saved in flash memory.







Call Detail Record (CDR) Generation –

Administrators can select to have CDRs

generated and sent to the Max Automated

Billing System (ABS).







TX/RX Silence Detection – The Max 410,

420, and 430 detects both TX/RX silence on an

FXO port and then disconnects the call based

on the duration of call silence.







Multiple Frames per Packet Support - The

Max 410, 420, and 430 supports multiple

frames per packet on the G.732 codec.







Upgraded Vocfiles – Updated vocfile included

with software upgrade.

New Features and Functionality

Version 1.5.30 provides the following new features:







T.38 Fax Protocol Supported – This version

features enhanced functionality of the industry

standard T.38 fax protocol, including automatic

fax detection, built-in redundancy, and higher

success rates.

IMPORTANT: Before upgrading to version

1.5.30 to take advantage of the enhanced

T.38 functionality, please refer to the

Upgrading the System Software section on

page 65 in this Guide.

Max 410/420/430 User’s Guide – Chapter 1

4







Inbound Allow List – The Inbound Allow List

feature for FXO ports allows the user to specify

the allowable inbound numbers that can make

use of the port for outbound calls.







Class of Service – The new Class of Service

feature sets the call authorization classes for

restricting outbound calls. Users cannot make

a call to the restricted numbers that are in both

his/her own class and a higher class.







Local Dialing System – This version features

the addition of the Local Dialing System, which

enables users to dial phone numbers on the

Max 410, 420, and 430 products as they

normally do on their ordinary phones. That is,

users do not have to dial an international call

access number and country code number if the

call destination is the same country where user

lives. Similarly, the area code can be omitted

for calls made to the same area. Users can

configure a dialing pattern on the Max 410,

420, or 430 that is as close as possible to the

host country's dialing pattern.







FTP Block – The FTP Block feature enables

the Max to block an FTP connection. For

example, if you want to upgrade the Max via

FTP, you must start the FTP server daemon in

the Max unit. This is an important security

measure to help block unwanted connections.







HTTP Port Change – This version includes a

feature that allows the HTTP port number to be

changed from the standard port 80 using

HyperTerminal and telnet. Changing the port

number to a number other than 80 increases

the security for users accessing the Web

Manager.

If you have an older version of the Max 410, 420, or 430

software, and you want to take advantage of these new

features, you can download the software from:

http://web..com/partnersupport/ devicesoftware/

Max 410/420/430 User’s Guide – Chapter 1

5

Package Contents

You should find the following contents in your Max 410,

420, or 430 package:







Max 410, 420, or 430 device







Power adapter

 100-250V AC input 0.5A

 +5V DC output 3.0A







One telephone cable (RJ-11)







User’s Guide (if not available in your package,

please contact your distributor)







Warranty card

System and Service Requirements

You will need the following items/services to use your Max

410, 420, and 430:

General Requirements

To configure and manage the unit, you will need:







A PC workstation with any recent Web

browser, connected to the LAN.







For the Max 410, which has FXO ports only

(for initial LAN configuration):

 The HyperTerminal PC application

(included in all Microsoft operating

systems), or an equivalent terminal-

emulator application.

 A standard serial cable

NOTE: On the Max 410, LAN settings must

be configured using a PC with a serial

cable connection. For details, refer to

Connecting to the Max 410 Through a

Serial Cable on page 17 of this Guide.

Max 410/420/430 User’s Guide – Chapter 1

6

Hardware Requirements

To use the Max 410, 420, or 430, you will need:







A Max 410, 420, or 430 unit and power cord.







A Local Area Network (LAN) with a broadband

connection, which must not have proxy server

caching.







If your LAN uses static addresses you will also

need: an IP address, netmask, and gateway

address for the Max (all available from your

Network Administrator).







With FXS ports: a corded or cordless analog

telephone, and additional analog devices as

desired for each port. Optional: a PBX, APBX,

or KPS with an analog trunk card installed.







With FXO ports: a PBX, APBX, or KPS with an

analog line card installed.







A Net2Phone account number and PIN

(available from your reseller).







A separate port with its own telephone line

connection to the PBX, or to an analog

telephone, is required for each concurrent

telephone call desired. For example, if

capability for 3 concurrent calls is desired, then

the Max must have at least 3 ports, each

connected to the PBX or to an analog

telephone.

About this Guide

This User’s Guide, as well as the other instructional

literature that accompanies the Max 410, 420, and 430, is

intended for people who have a moderate degree of

experience installing networking equipment such as

routers, hubs, servers, and switches, and are familiar with

basic wiring and cabling practices.

In addition to this User’s Guide, the Max 410/420/430 is

shipped with a product manual containing four modules:







A Quick Start Guide describing hardware

installation, cabling, and configuration for a

basic, uncomplicated installation.

Max 410/420/430 User’s Guide – Chapter 1

7







A Hardware Installation Guide describing

hardware installation, cabling, and safety-

related issues.







A User Guide outlining how to install,

configure, and use the Max.

NOTE: This Net2Phone User’s Guide,

marked with the latest version number,

supersedes the User Guide included in the

manual shipped with the device..







A Command Reference Guide describing

advanced configuration of the Max

410/420/430 through a serial connection.

The table below provides a brief overview of the main

topics covered in this Guide.

FOR INFORMATION ON… GO TO…

Product features

Chapter 1, Welcome

Hardware requirements

Chapter 1, Welcome

Installing the Max 410, 420,

or 430

Chapter 2,

Getting Started

Connecting the Max to a

PBX

Chapter 2,

Getting Started

Connecting the Max 420 or

430 to a Fax Machine

Chapter 2,

Getting Started

Connecting to a DHCP LAN

Chapter 3, Connecting

the Max 410, 420, and

430 to a LAN

Connecting to a LAN with a

Static IP Address

Chapter 3, Connecting

the Max 410, 420, and

430 to a LAN

Accessing the Max’s Web

Manager

Chapter 4, Logging into

the Max Web Manager

Configuring Accounts

Chapter 5, Using the

Max Web Manager

Max 410/420/430 User’s Guide – Chapter 1

8

FOR INFORMATION ON… GO TO…

IVR Configuration

Chapter 5, Using the

Max Web Manager

Upgrading the Firmware

Chapter 5, Using the

Max Web Manager

Max-to-Max Calling

Chapter 6, Placing Calls

Troubleshooting

Chapter 7, Appendices

Technical Support

Chapter 7, Appendices

Symbols

Throughout the user’s guide, you will see information

highlighted for you with the following fun symbol icons:

SYMBOL REPRESENTS

Chapter Description

Note

Tip

Important

Max 410/420/430 User’s Guide – Chapter 2

9

2 Getting Started

Overview

To start using your Max 410, 420, or 430, you simply have

to:

1. Install the Max 410/420/430 unit in its location

and connect the cabling.

2. Configure the LAN settings on the Max

410/420/430 so that it communicates with your

LAN.

3. Log in to the Max 410/420/430 Web Manager.

4. Finish configuring your FXS ports via the Web

Manager.

5. Test your installation by making an Internet

telephone call.

This chapter covers the first step in the process: installing

and connecting the Max 410/420/430 to a PBX or fax

.

This chapter describes:

 Locating your FXS and FXO

ports

 Installing the Max 410/420/430

 Connecting the Max 410/420/430

to a PBX

 Connecting the Max 410/420/430

to a fax machine

2

Max 410/420/430 User’s Guide – Chapter 2

10

Locating Your FXS and/or FXO

Ports

You need to be able to identify the Max’s physical port

numbers before you can begin configuring its LAN

settings.

The RJ-11 sockets are visible on the Max’s rear panel.

Figure 1, below, shows the rear panel of a Max with 4

ports.

Physical Port Numbering

Figure 1 illustrates the physical port numbering on the Max

410/420/430’s rear panel for a unit with 4 ports installed.

These numbers are referenced by the Max Web Manager

when identifying ports, setting up the Max’s features and

configuring calling accounts.

Figure 1 – Physical Port Numbering

As the illustration shows, the ports are numbered from left

to right. The left-most port is port number 1 and the last

one on the right is number 4.

Ports also have logical numbers, used by the Routing

Table, which are different from their physical numbers.

Logical port numbering is where the FXS and FXO ports

are counted separately, and the count starts from zero

instead of one (See the Routing Table Configuration

section on page 42 in this Guide).

Installing the Max 410/420/430

Proceed with installation as follows:

1. Install the unit in a well-ventilated area. If it is to

be placed on a surface rather than in a rack, be

sure that all four rubber feet are in place to allow

Max 410/420/430 User’s Guide – Chapter 2

11

for proper air circulation. Do not place objects in

excess of 20 pounds on top of the unit.

IMPORTANT: Please refer to the Max

410/420/430 Hardware Installation Guide

and observe the safety precautions listed.

2. Connect an analog telephone to any one of the

FXS ports. (Max-420).

NOTE: For the Max 410, initial LAN

configuration is done via a PC connected

to the Max through its serial port, using the

HyperTerminal terminal emulator

application (or equivalent), which is

included with all Microsoft™ operating

systems. This procedure is explained in

Using the HyperTerminal Emulation

Program on page 18 in this Guide.

3. Connect the RJ-45 LAN port to a hub or switch.

4. Connect your FXS and/or FXO ports to your PBX

as per the illustrations in Figures 2, 3, and 4,

below.

Max 410/420/430 User’s Guide – Chapter 2

12

Connecting the Max to a PBX

The following images illustrate the connections necessary

when connecting the Max 410, 420, or 430 to a PBX.

Connecting the Max 410’s FXO Ports to a

PBX

Figure 2 – Max 410 Connections to a PBX

LEGEND:

COIC/COIB: Central Office Interface Card or Board

PBX: Private Branch Exchange

PSTN: Public Switched Telephone Network

Trunk or CO Line: Line from Central Office switch

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