3M 700 Series User manual

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DetectionSystem
Model700Series
OwnersManual
3MistheexclusiveworldwidedistributorofCheckpointproductstolibraries.
Copyright©2008,3M.Allrightsreserved.
3M
TM
DetectionSystemModel700SeriesOwner’sManual.78-8129-3295-8,Rev.A.
3Misatrademarkof3M.
Contents
Introduction....................................................................................................................................1
Thegloballeaderinlibrarysystemsproducts..................................................................................1
Whatthismeanstoyou.................................................................................................................1
Trainingyourstaff..........................................................................................................................3
Owner’smanual............................................................................................................................3
Hands-onpractice.........................................................................................................................3
Reviewofyourlibrary’ssecuritypolicies.........................................................................................3
Whattodowhenthealarmsounds.................................................................................................4
Alarmlog......................................................................................................................................4
Detectionsystemalarmlog............................................................................................................5
HowtheSystemWorks...................................................................................................................7
SystemConfigurations...................................................................................................................9
Construction.................................................................................................................................9
Powerrequirements......................................................................................................................10
Detectionzone..............................................................................................................................10
Indicators......................................................................................................................................10
Alarmoutputs................................................................................................................................10
CleaningInstructions.....................................................................................................................11
Latticeandbase............................................................................................................................11
SystemOperation...........................................................................................................................13
TurningtheSystemOn..................................................................................................................13
TurningtheSystemOff..................................................................................................................13
Verifyingsystemoperation.............................................................................................................13
Fusereplacement.........................................................................................................................13
Solvingproblems............................................................................................................................15
3MServicephonenumbers...........................................................................................................16
Warranty.........................................................................................................................................17
Copyright©2008.3M.Allrightsreserved.
i
Contents
ii
Copyright©2008,3M.Allrightsreserved.
Introduction
Thegloballeaderinlibrarysystemsproducts
Welcometothegroupoflibrariesusing3MDetectionSystemstoprotectcollectionsandimprovelibraryservice.The
purposeofthismanualistohelplibrarydirectorsandsupervisorystaffunderstandthedetectionsystemandprovideideason
communicatingsystemoperationandfunctiontostaffandlibraryusers.
Byincorporatingthismanual’srecommendationswithyourownpoliciesandprocedures,youcanachieveahighlevelof
collectionsecurity.Supervisorsshouldacquaintthemselveswiththecontentsofthismanualanduseittoteachlibrarystaff.
Keepitreadilyaccessible.Donotfileitaway.Itisintendedtobeareadyreferencesource.
Your3Mservicerepresentativewillconductin-servicetrainingthatwillincludeanexplanationofthecontentsofthismanual.
Oncetrainingiscompleted,itistheresponsibilityofthedirector—delegatedthroughsupervisors—totrainlibrarystaffand
ensurethatlibrarypoliciesandproceduresarefollowedwhenworkingwiththesystem.Ifthismanualdoesnotprovideall
requiredinformation,pleasecontactyourlocal3Msalesrepresentative.
Whatthismeanstoyou
Fromthebest-trainedfieldserviceorganizationtoourtechnicalservicegroupandcustomersupportstaff,wearecommitted
toprovidingyouwiththesupportyourequiretohelpensureyoursatisfaction.
Thesystemhasbeendesignedtodetecttheunauthorizedremovalofmaterialsconcealedwithinbookbags,briefcases,or
underclothing.Whilea100%electronicnetdoesnotexist,thesystemprovideseffectiveprotectionandsignificantreduction
inthelossoflibrarymaterials.
Withalittleattentionandcare,yoursystemshouldprovideyouwithmanyyearsofserviceandhelptoprotectyourlibrary
againstlosses.Callourtoll-free800numberanytimeofthedayornightforservice,toordersupplies,ortoleavemessages
foryoursalesrepresentativeat1-800-328-0067.
©2008.3M.Allrightsreserved.
1
Introduction
2
Copyright©2008.3M.Allrightsreserved.
Trainingyourstaff
Akeyelementofanymedialosspreventioneffortisasuccessfulstafftrainingprogram.Yoursystemwillbemuchmore
effectivewiththeactivecooperationandparticipationofyourentirelibrarystaff.Werecommendthatyouperiodically
conductformaltrainingsessions,includingthefollowingelementstoensureitssuccess:
Reviewingtheowner’smanual
Practicetaggingmaterialswithsecuritystrips.
Reviewingyourlibrary’ssecuritypolicies
Reviewinghowtorespondwhenthealarmsounds
Usingthesystemalarmlog
Addressingpatronconcerns
Ownersmanual
Thismanualcontainstheinformationnecessarytooperateyour3MDetectionSystem,aswellassupplementalinformation
onhandlingalarms,orderingsupplies,andtrainingyourstaff.Italsocontainsimportantinformationaboutsecuritystrips
andcirculationaccessories.
Librarypersonnelshouldbefamiliarwiththemanualandwheretolocateitsotheycanrefertoitwhennecessary.
Hands-onpractice
Afterreviewingthismanual,yourstaffwillbenefitfromactualhands-onexperiencewiththedetectionsystemproductsthey
areexpectedtouse.Wesuggestyoustartbydemonstratingthepropertechniquesforapplyingsecuritystripstoitems.
Youmaywishtoconducttheactualpracticeasfollows:
1.Makesurethatalltheothersecuritysystemaccessoriesareinstalledandfunctional.
2.Leteachstaffmemberpracticeinstallingstripsandmarkersonlibraryitems.
3.Leteachstaffmemberpracticesensitizinganddesensitizingmaterials.
Foradditionalinformationoninstallingstripsandmarkers,refertotheAccessoriesandStripsUser’sGuide
(78-8129-3502-7).
Reviewofyourlibrary’ssecuritypolicies
Beforepracticinghowtorespondtoalarms,staffshouldbefamiliarwiththelibrary’ssecuritypoliciesastheyrelatetotheftof
materials.Tohelpstaffstayinformedofsecuritymeasures,yourpolicyshouldbeinwritingandkeptwithyourtrainingkit
alongwithanyotherproceduresyoufollow.
Itisparticularlyimportantforstaffmemberstoknowwhatproceduresthelibraryfollowswhentheftissuspectedorwhenit
isnecessarytocontactalocallawenforcementagency.
Acriticalphaseofstafftrainingconcernstheproperstepstotakewhenthesecuritysystemalarmsounds.Thevalueoftact
andcourtesywhenhandlingthisdelicatesituationcannotbeoveremphasized.Yourstaffmembersshouldreceiveasmuch
preparationaspossibletomakethemfeelcomfortable.Withthepropertraining,yourstaffwillbemorelikelytoeffectively
dealwithpatronswhoactivatethealarm.
©2008.3M.Allrightsreserved.
3
Trainingyourstaff
Whattodowhenthealarmsounds
Thefollowingstepsaresuggestedproceduresonly.Werecommendthatallstaffdevelopacompleteunderstandingofthe
library’spoliciesandfollowthemasdirected.Theresponseshouldbeconsistentforallpatronscaughtinanalarm.Itisalso
importantthatstaffbecomefamiliarwithstateandlocallawsgoverningpatrons’rightsandresponsibilities.
RespondingtoAlarms
Respondingtoalarmsisasensitivesituationbutcanbehandledconfidentlyandeffectivelyaslongasyourlibraryhas
establishedproceduresandyourstaffmembersarefullytrainedinfollowingthem.
First,don’tpanic.Remaincalmandcourteous.Youcan’tbepositivethatthepersonwhotriggeredthealarmisstealing.Never
accuseanyoneoftheftbyword,byfacialexpression,orbytoneofvoice.Thealarmmayhavebeentriggeredaccidentally,
soalwaysrespondinapositive,non-threateningmanner.
AlarmScenario1
Thelibrarystaffdoesnotdesensitizeataggeditemwhencheckingoutthepatron’ smaterials,orthepatronaccidentally
removesmarkedmaterialsfromthelibrary.
Afteraskingthepatrontoreturntothecounter,atypicalresponsemightbe,"Excuseme,didIforgettocheckoutoneofyour
items?"or"Didyouperhapspickuponeofthelibrary’sbookswithyourownthings?”Thesearecourteousquestions,and
theydon’taccusethepatronoftheft.Besuretosmileandaskthequestionsinafriendly,non-threateningmanner.
Processanddesensitizeallitemsagain.Ifyoudiscoveranitemthathasn’tbeenproperlycheckedout,neveraccusethepatron
ofstealing.Simplyactasiftheerrorwasanoversight—itmorethanlikelywas.Ifthepatroncausesthealarmtosoundagain,
followthepolicythatyourlibraryhasestablishedforpossibletheftofmaterials.
AlarmScenario2
Apatrondenieshavinganylibrarymaterialsorrunsoutofthelibraryaftersoundingthealarm.
Followyourlibrary’spolicyfortheft.
Unwantedalarms
Yourdetectionsystemisunlikelytoexperiencefalsealarms.Occasionallyyoursystemmayalarmandyourstaffmayfindthat
thepatrondoesnothaveunauthorizedlibrarymaterials.Falsealarmsmaybecausedbyactivestripsonitemscarriedinto
thelibrarysuchasbooksfromanotherlibrary.
Falsealarmsaregenerallyinfrequentandwillvarydependingonthepatronsandtheproximityofyourlibrarytofacilities
thatarereleasingitemscontainingsecuritystrips.Becauseitisnotpossibletodistinguishbetweenfalsealarmsandalarms
withpotentialitemloss,allresponsestoalarmsmustbeconsistentandfollowyourmanagementpolicies.Ifpatronsseeno
responsetoalarms,thesystembecomeslesseffective.Whenyoudecidethatasecuritystriponanitemfromoutsideyour
librarycausedanalarm,followthesesteps:
1.Explaintheproblemtothepatron.
2.Verifythatallofthepatron’slibrarymaterialsareproperlycheckedout.
3.Allowthepatrontoexitthelibrary.
Manypatronswilllearnfromtheexperienceandwillnotcarryitemsthatmaycausealarmsintothelibrary.
Alarmlog
Thealarmlogisusedtokeeparecordofdetailsinvolvingalarmsthatoccur.SeetheDetectionSystemAlarmLog.Foreach
alarm,recordtheinformationonthelog.Keepingthislogup-to-dateprovidesakeytoolformonitoringsystemactivity.An
up-to-datealarmlogprovidesusefulinformationforlibrarymanagementandyour3Mservicerepresentative.
4
Copyright©2008.3M.Allrightsreserved.
Trainingyourstaff
Detectionsystemalarmlog
Alarm
DateTime
Patron
Count
ReportedBy
*Alarm
Reason
(1,5)
$Valueof
Recovered
Materials
Descriptionof
RecoveredMaterials
*Alarmreason:
1.Test
2.Uponentering
3.Failuretoun-secure
4.Undetermined
5.Realalarm
©2008.3M.Allrightsreserved.
5
Trainingyourstaff
6
Copyright©2008.3M.Allrightsreserved.
HowtheSystemWorks
Your3MDetectionSystemconsistsofseveralcomponents,whichincludesecuritystrips,circulationaccessories,and
thedetectionsystem.
Thekeytotheeffectivenessofyoursystemisprotectingyourmaterialswithsecuritystrips.Onlywhenmaterialsareprotected
canyourdetectionsystemdetectsomeonetryingtoleaveyourlibrarywithoutproperlycheckingoutitems.
Theprimaryzoneofdetectionisareaswherepatronstypicallycarryitems.Theelectroniccoverageinthisareaisnot100%,
anditwillvarywiththeoptionsyouhaveandthetypeofsecuritystrips/markersyouuse.However,therateofdetectionis
effectivetodeterthelossofprotectedmaterials.
Checkingoutmaterialsisaccomplishedusingdesensitizersto“turnoff”thestripswhilere-sensitizersareusedto“turnon”the
stripswhenmaterialsarereturnedtothelibrary.Thisallowsforfullcirculationofalllibrarymaterials.
3MDetectionSystemsaredesignedtodetectsensitized3Msecuritystripsandthensoundanalarm,thuspreventing
unauthorizedremovaloflibrarymaterials.
Itisthissimple:
Markthematerials.
Circulatethematerialsusingdesensitizersandre-sensitizers.
Listenforthedetectionsystemalarmtosoundwhenunauthorizedremovalofmaterialsoccurs.Itisalsoimportantto
watchforsuspiciousactionssuchasholdingmaterialsabovetheheadormovingitemsaroundthelatticeswhenpassing
throughthedetectionsystem.
©2008.3M.Allrightsreserved.
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HowtheSystemWorks
8
Copyright©2008.3M.Allrightsreserved.
SystemConfigurations
The3MDetectionSystemModel700seriesconsistsof2models;701and702.Thefollowingillustrationshowstheburied
cablemountingoption.Othermountingoptionsincludedirectmountingwiththeconnectingcablesroutedundereithera
narrowthresholdorawidebaseplate.
Figure1Model701single-corridorsystemandModel702dual-corridordetectionsystems.
Construction
Thedetectionsystemhasthedurabilitytowithstandtypicallibrarytraffic.Bothsingle-anddual-corridorsystemscanbe
installedwithathresholdorburiedcable,oronabaseplate.
©2008.3M.Allrightsreserved.
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SystemConfigurations
Powerrequirements
Adedicatedpowerlineisrecommendedbutnotrequired.
Voltage
100/120V AC50or60Hz220/240V AC50or60Hz
Amperes
1.8A@100/120V AC1.0A@220/240V AC
WARNING
Toreducetherisksassociatedwithhazardousvoltage:
Donotusetheproductifthecase,covers,orpowercordaredamaged.
Donotattempttomodify,service,orrepair—nouserserviceablepartsinside—contact3MServiceforrepair.
Detectionzone
Theprimaryzoneofdetectionisinareaswherepatronstypicallycarryitems.Theelectroniccoverageinthiszoneisnot
100%,however,therateofdetectioniseffectivetodeterthelossofprotectedmaterials.Itisimportanttowatchforsuspicious
actionssuchasholdingmaterialsaboveoroutsidethelatticeswhenpassingthroughthesystem.
Indicators
TypeDescription
PowerindicatorGreenLEDontheelectronicsenclosureindicatespoweron.
SlaveindicatorYellowLEDontheelectronicsenclosureindicatesthat2controllersareconnected.
Latticealarmlights
Audiblealarm
IndicatesanAlarm.
Alarmoutputs
Visual
Visualalarmindicatorlightsarelocatedontopofeachlattice.Ifthelightsareon,analarmconditionhas
occurred.
Audio
Anaudiblealarmspeakerismountedoneachlattice.Alarmvolumecanbeadjustedbyatechnician.
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Copyright©2008.3M.Allrightsreserved.
CleaningInstructions
Latticeandbase
Turnoffthedetectionsystempriortousingliquidcleaners.Usetowelsorsoftclothsdampenedwithacommonhousehold
grease-cuttingliquidcleanerthatiscompatiblewithplastictoremovedirtandgreasybuildup.Cleanmonthlytoretainthe
bestequipmentappearance.
©2008.3M.Allrightsreserved.
11
CleaningInstructions
12
Copyright©2008.3M.Allrightsreserved.
SystemOperation
TurningtheSystemOn
Followthesestepstoturnthesystemon:
1.Ensurethatthepowercordisconnectedtoapoweroutlet.
2.Allow15secondsforthesystemtowarmup.
TurningtheSystemOff
Removepowerfromthesystembyoneofthefollowingmethods:
DisconnecttheACpowercordfromthepoweroutlet.
SetthefacilitycircuitbreakerforthesystemtotheOffposition.
Verifyingsystemoperation
Inspectyoursystemdailyforproperoperation.Toverifysystemoperation,walkthroughthesystemcorridorwithasecured
libraryitem.Thisshouldresultinanaudiblealarmandaflashingalarmlightatthetopofthelattices.Thereisnoneed
forrepetitivewalk-throughtesting.
Fusereplacement
Thefusesarelocatedonthesideabovethepowercordoftheelectronicsenclosure.
1.Disconnectthepowercordfromthepowersource.
2.Usingasmallflat-bladescrewdriver,removethefuseholder.
3.Replacethefailedfuseswitha5A250V5mmx20mmglassfuse.
4.Reinstallthefuseholder,andconnectthepowercordtothepowersource.
©2008.3M.Allrightsreserved.
13
SystemOperation
14
Copyright©2008.3M.Allrightsreserved.
Solvingproblems
Problem
Cause
Action
Nopoweratreceptacle.Resetfacilitycircuitbreaker.
Powercorddisconnectedatreceptacle.Plugpowercordintoreceptacle.
Systemfuseopen.Replacefuseintheelectronicsenclosure.
Seefusereplacementprocedure.
Noalarm,nogreenpower
indicatorontheelectronics
enclosure.
Systemfailure.Placeaservicecall.
Processorrequiresreset.Turnthesystemoff,wait5seconds,then
turntheswitchon.
Stripsinbookdesensitizedormissing.Resensitizebooks,orinstallasecuritystrip
inthebook.
Metalobjectstooclosetolattice.
Moveallmetaltominimumdistanceof36
inchesfromthelattices.
Noalarm,powerindicatoron.
Systemfailure.Placeaservicecall.
Protectedmaterialfromanotherlibraryora
retailstore.
Identifymaterialthatcausedthealarm.
Failuretodesensitizestripsproperly.Checkdesensitizingprocessandtraining.
Miscellaneousmetallicobjects.
Infrequentunwantedalarmsarepossible
fromsomemetalobjects.
Unwantedalarms.
Systemfailure.Placeaservicecall.
Metalobjectstooclosetolattice.
Moveallmetaltominimumdistanceof36
inchesfromthelattices.
Electricalinterference.Removepossiblesourcesofelectrical
interferencesuchascomputers,copiers,
TVs,electronicdevices,orenergy
managementsystems.
Incompletewalk-throughtest.Testthesystembywalkingcompletely
throughthecorridor.
Booksnotproperlyresensitized.Resensitizebook,checksensitizingmethod
andstafftraining.
Reducedcoverage,noalarm.
Systemfailure.Placeaservicecall.
Metalobjectstooclosetoalattice.Moveallmetalobjectstoaminimumof36
inchesfromthelattice.
Markedbookorstripstooclosetolattice.Movethemarkedbookstoaminimumof
36inchesfromthelattice.
Electricalinterference.Eliminatesourceofinterference.
Alarmintermittentwithno
trafficincorridor.
Systemfailure.Placeaservicecall.
©2008.3M.Allrightsreserved.
15
Solvingproblems
3MServicephonenumbers
Forquestionsregardingyoursystem,calloneofthefollowingnumbers.
IntheUnitedStatesInCanadaInothercountries
1-800-328-0067
English1-800-268-6235
Français1-800-567-3193
Callyourlocal3Moffice.
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Copyright©2008.3M.Allrightsreserved.
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