Eaton VoCALL 16 Operating instructions

Type
Operating instructions
Installation and operation manual
VoCALL 16 Emergency Voice Communication System
Network Conguration
2 INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
Contents
Contents
1. DOCUMENT UPDATE NOTES ..................................5
2. PROPRIETARY NOTICE .......................................5
3. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY .....5
4. SUPPORT SERVICES .........................................6
5. IMPORTANT SAFETY INFORMATION ...........................7
6. RECEIPT/UNPACKING ........................................9
7. ABOUT THIS MANUAL ......................................10
8. ABBREVIATIONS / GLOSSARY ................................10
9. OVERVIEW ................................................11
9.1 Introduction ...............................................11
9.2 Main Panel – all variants ......................................13
9.3 Network Panel ..............................................14
9.4 Type A Outstation – All variants .................................15
9.5 Type B Outstation – All variants .................................16
9.6 Features ...................................................17
10. INSTALLATION ............................................19
10.1 Placement guidelines .......................................19
10.2 Mounting instructions .......................................20
10.3 Installation architecture ......................................36
10.4 Cabling requirements .......................................40
10.5 Wiring details ..............................................41
11. COMMISSIONING .........................................50
11.1 Configuration – Network System ...............................52
11.2 User Configuration - Definitions of Access levels ..................63
11.3 Configuring Access profiles ...................................65
12. COMMUNICATION .........................................74
12.1 Calling Operation ...........................................74
12.2 Calling rules ...............................................79
12.3 Example installation .........................................82
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Contents
13. CONFIGURATION .........................................100
13.1 Webserver ...............................................100
13.2 Saving Configuration .......................................111
13.3 Factory defaults ...........................................113
14. HANDOVER .............................................114
14.1 Test procedure ...........................................114
14.2 Documentation ...........................................114
15. INDICATIONS ............................................115
15.1 Visual indications - Panel ....................................115
15.2 Visual indications – Panel (LCD) ...............................116
15.3 Audible indications - Panel ...................................117
15.4 Visual indications - Outstation ................................117
15.5 Audible Indication – Outstation ...............................118
16. LOGGING FACILITY .......................................119
16.1 Call logs .................................................119
16.2 Fault logs ................................................124
16.3 Event log ................................................128
17. SOFTWARE UPGRADES ...................................130
17.1 System Update ............................................130
17.2 Panel Update .............................................132
18. MAINTENANCE (AS PER BS 5839 – 9:2011) ...................133
18.1 Responsibility ............................................133
18.2 Routine .................................................133
18.3 Non-routine ..............................................134
19. LOG VIEWER .............................................135
APPENDIX .................................................140
APPENDIX 1 - Package Content Checklist ..........................140
APPENDIX 2 - Default PINS .....................................141
APPENDIX 3 - SD Card contents .................................141
APPENDIX 4 – Quick reference ...................................142
APPENDIX 5 – Checklist ........................................145
APPENDIX 6 – Menu structure - Master panel .......................146
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Contents
APPENDIX 7 – Eaton CCOE Cybersecurity Recommendations ..........147
APPENDIX 8 – Planning notes – Network ...........................149
5INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
1. Document Update Notes
1. DOCUMENT UPDATE NOTES
S.No. Release / Change Notes Date
1 First Release - Network configuration. January 2020
2. PROPRIETARY NOTICE
All data and information contained within this manual is of proprietary nature.
Do not reproduce, transcribe, store in a retrieval system or translate into any
language, any part of this manual without the prior permission of ‘EATON‘.
EATON reserves the right to make changes to product specification without notice
or liability. Every care has been taken to ensure the accuracy of the information
contained in this manual, but no liability can be accepted for any errors or omission.
3. DISCLAIMER OF WARRANTIES AND
LIMITATION OF LIABILITY
The information, recommendations, descriptions and safety notations in this
document are based on Eaton Corporations (“Eaton”) experience and judgment and
may not cover all contingencies. If further information is required, an Eaton sales
office should be consulted. Sale of the product shown in this literature is subject
to the terms and conditions outlined in appropriate Eaton selling policies or other
contractual agreement between Eaton and the purchaser.
THERE ARE NO UNDERSTANDINGS, AGREEMENTS, WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE OR MERCHANTABILITY, OTHER THAN THOSE SPECIFICALLY SET
OUT IN ANY EXISTING CONTRACT BETWEEN THE PARTIES. ANY SUCH
CONTRACT STATES THE ENTIRE OBLIGATION OF EATON. THE CONTENTS OF
THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT
BETWEEN THE PARTIES.
In no event will Eaton be responsible to the purchaser or user in contract, in tort
(including negligence), strict liability or other-wise for any special, indirect, incidental
or consequential damage or loss whatsoever, including but not limited to damage
or loss of use of equipment, plant or power system, cost of capital, loss of power,
additional expenses in the use of existing power facilities, or claims against the
purchaser or user by its customers resulting from the use of the information,
recommendations and descriptions contained herein. The information contained in
this manual is subject to change without notice.
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4. Support Services
4. SUPPORT SERVICES
The goal of Eaton is to ensure your greatest possible satisfaction with the operation
of our products. We are dedicated to provide fast, friendly, and accurate assistance.
Website
Visit the Eaton website to find product information. You can also find information on
local distributors or Eaton sales offices.
Website URL: https://www.eaton.com/gb/en-gb/products/safety-security-
emergency-communications.html/
Please mail us if you need assistance with placing an order, stock availability or
proof of shipment, expediting an existing order, emergency shipments, product price
information, returns other than warranty returns, information on local distributors or
sales offices and technical support.
Tech support: FireTechSupport@eaton.com Tel: +44 (0)1302 303350
Customer services: FireCustomerService@eaton.com Tel: +44 (0)1633 628566
7INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
5. Important Safety Information
5. IMPORTANT SAFETY INFORMATION
Personnel who shall install, maintain or repair this equipment must read the safety
information below before starting work.
Denitions and symbols
WARNING
Indicates a potentially hazardous situation which, if not avoided, can result in
serious injury or death.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, can result in
minor to moderate injury, or serious damage to the product.
General Safety Precautions
WARNING
This equipment is defined as Class 1 in EN 62368-1:2014 and must be EARTHED.
WARNING
This equipment is intended for continuous operation and as such should be
permanently connected to the mains supply. This unit does not contain an
external mains switch. Each compact unit requires a 3A fused connection unit,
returning to a breaker clearly marked EVCS DO NOT TURN OFF.
WARNING
Voltages in excess of 30V RMS AC or 50V DC are considered Hazardous and
in certain circumstances can be lethal .This product contains wiring and
terminations that are energized to 230V RMS AC mains. Before attempting to
remove this component, ensure the Mains Power Supply and Battery Backup
have been disconnected.
WARNING
No user serviceable parts. Testing, maintenance or repair with Mains Power
(and/or battery) connected should only be undertaken by personnel who are
trained and have taken adequate precautions.
WARNING
If the units are distributed around a site it is essential all units are on the same
mains phase, as they are classified TEN 230V, powering from different phases can
mean a 440V potential can be present in a unit during a major fault incident.
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5. Important Safety Information
WARNING
Indoor use only. Do not expose this unit to rain or moisture.
CAUTION
VoCALL 16 must only be installed by certified Eaton personnel i.e. an Eaton
Customer Service Engineer or certified installer. In case of violating these
requirements the warranty provided will not apply and EATON will not be held
legally accountable.
CAUTION
Before handling PCB, operator should get rid of any electrostatic charge.
Always handle PCBs by their sides and avoid touching any components.
This product must only be disposed of in
accordance with the WEEE directive.
9INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
6. Receipt/unpacking
6. Receipt/unpacking
On receiving the unit, verify that the catalog number and unit options stated on
the shipping container match those stated on the order/purchase form. Inspect the
equipment upon delivery. Report any crate or carton damage to the carrier prior to
accepting the delivery, and have this information noted on the freight bill.
Remove all packing material from the unit. Check the unit for any signs of shipping
damage. If damage is found after unpacking, report it to the Freight Company and
EATON. Retain the packaging materials for the carrier to review.
Storage
It is recommended that the unit should be stored in its original shipping box/crate
until it is to be installed. The unit should be stored in a location where:
The ambient temperature is -5ºC to 40ºC
The relative humidity is 0% to 95%, non-condensing
The environment is dry, clean and non-corrosive
The unit will not be subjected to high shock or vibration conditions
ote: N Refer to Appendix 1 for package content checklist
ote: N Batteries are not supplied with the unit and should be procured separately.
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7. About this manual
7. About this manual
This manual contains important instructions that must be followed during installation,
start-up, configuration and customization, operation and maintenance of the
VoCALL 16 range of products. All instructions must be read before installing and
operating the equipment. This manual should be saved for future reference.
This manual is aimed at specialist personnel, who are responsible for the installation,
commissioning and maintenance of VoCALL 16 emergency voice communication
system (EVCS) and personnel who are responsible for operating the system.
This manual covers operation of VoCALL 16 devices in network mode i.e. more than
one panel connected together are part of installation.
Operation of VoCALL in standalone mode i.e. single panel operation, are covered in
‘EVCS standalone manual’.
8. Abbreviations / Glossary
Abbreviation Definition
EVCS Emergency Voice Communication System
VoCALL Eaton product range for EVCS
BS British Standard
MX16 Main panel / Telephone
NX16 Network Panel
OS Out-station / Remote Terminal
PSU Power Supply Unit
SS Stainless steel
SLA Sealed lead acid
Panel Main or/and Network panel
System An installation consisting of multiple panels and Outstations
Standalone Installation consisting of 1 MX panel and up to 16 Outstations
Network Installation consisting of multiple panels
Engineering mode State of the panel in which network configuration is getting updates.
During this state calls are not operational on the system.
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9. Overview
9. Overview
9.1 Introduction
VoCALL 16 EVCS is a high specification, digital, loop –wired, fully addressable,
monitored, and secure bi-directional communication system compliant with
BS5839-9:2011 (abb. Pt9).
VoCALL 16 range of products comprises of two types of devices:
Panels: Main panel (MX16), Network panel (NX16)
Outstations: Type A, Type B
Product range
The offerings under EATON VoCALL 16 product range are listed below:
CATALOGUE NUMBER DESCRIPTION
Panel
MX16 VoCALL 16 Main panel
MX16-SSC VoCALL 16 Main panel Stainless front, Flush mounting
MX16-BEZ VoCALL 16 Main panel, semi-flush frame bezel
NX16 VoCALL 16 Network panel
Outstation
TA16-RS Type A Outstation - Red, Surface mounting
TA16-BEZ Type A Outstation bezel - Red, Flush mounting
TA16-SS Type A Outstation - Stainless steel, Surface mounting
TA16-SS-BEZ Type A Outstation bezel - Stainless steel, Flush mounting
TB16-GS Type B Outstation - Green, Surface mounting
TB16-GF Type B Outstation - Green, Flush mounting
TB16-RS Type B Outstation - Red, Surface mounting
TB16-RF Type B Outstation - Red, Flush mounting
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9. Overview
Technical specifications
Unless otherwise stated, following technical specifications apply to the
VoCALL 16 product range:
Feature Range
Standards compliance BS 5839 – 9:2011*
EMC EN 55103-2:2009
EN 55032:2015 (Emission)
EN 55035:2017 (Immunity)
PSU EN54-4
Cable (recommended) 1x4 or 2x2 core enhanced FP 200
Max. distance between two Outstations 200m
Max. distance between two panels 300m
Max loop length - Panel 9km
Max loop length - Outstations 2000m
Network configuration Loop wired - Panel, Outstation
AC supply voltage - Input 230V ± 10% RMS 50/60 Hz AC
Temperature (operating and storage) -5°C up to +40°C
Humidity 98% Non-Condensing
IP Rating IP20
*BS 5839-9: 2011 Fire detection and fire alarm systems for buildings. Code of
practice for the design, installation, commissioning and maintenance of emergency
voice communication systems.
ote: N Cabling to comply with local regulations and codes of practice.
13INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
9. Overview
9.2 Main Panel – all variants
Figure 1. MX16 and MX16 –SSC
MX16 VoCALL 16 Main panel
MX16-SSC VoCALL 16 Main panel Stainless front pack, Flush mounting
MX16-BEZ VoCALL 16 Main panel, semi-flush frame bezel
Dimension H 355 X W 488 X D 155 mm
Stainless Front Dimension H 390 X W 522 X D 2.5 mm
Weight 6.2 kg excluding battery (MX16).
3.5 kg (MX16-SSC).
Knockouts 20 X 20mm dia at top, Rectangular knockout at rear - W 114 X H 37 mm
Power Supply 230V ± 10% RMS 50/60Hz AC
Power Consumption 2.7 Watts
Fault Indications Audio visual - Network/Communication, Sensors, Health
Security Handset behind lockable door, Logging of physical access to panel
Memory 4 GB SDHC card
Batteries 2 x 12 V, 12 Ah SLA battery. Yuasa NP12-12 (Recommended, Not supplied)
ote: N MX16-SSC Stainless steel panel front, MX16-BEZ, semi flush frame bezel are
available as separate units for flush mounting.
Flush mounting: MX16 Panel + MX16-SSC. MX16-SSC should be
procured separately.
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9. Overview
9.3 Network Panel
Figure 2. NX16
NX16 VoCALL 16 Network 16 Panel
Dimension H 355 X W 355 X D 145 mm
Weight 6.2 kg excluding battery
Knockouts 20 X 20mm dia at top, Rectangular knockout at rear - W 114 X H 37 mm
Power Supply 230V ± 10% RMS 50/60 Hz AC
Power Consumption 2.7 Watts
Fault Indications Audio visual - Network/Communication, Sensors, Health
Security Logging of physical access to panel
Memory 4 GB SDHC card
Battery 2 x 12V @ 12Ah SLA battery. Yuasa NP12-12 (Recommended, Not supplied)
15INSTALLATION AND OPERATION MANUAL 25-16760-A January 2020 www.eaton.com
9. Overview
9.4 Type A Outstation – All variants
Figure 3. TA16-RS / TA16-SS and TA16-BEZ / TA16-BEZ-SS
TA16-RS Type A Outstation - Red, Surface mounting
TA16-BEZ Type A Outstation bezel - Red, Flush mounting
TA16-SS Type A Outstation – Stainless steel, Surface mounting
TA16-BEZ-SS Type A Outstation bezel – Stainless steel, Flush mounting
Dimension H 320 X W 152 X D 114 mm
Bezel Dimension W 189 X H 343 X D 1 mm
W 189 X H 343 X D 2.5 mm (TA16-SS)
Weight 2.2 Kg (TA16-RS)
3.2 Kg (TA16-SS)
Knockouts 4 X 20mm dia at bottom
Power Supply 21V to 27.6V (Nominal 24V) DC - Loop driven
Power Consumption Active - 0.65 Watts
Standby - 0.52 Watts
Fault Indications Audio visual - Network/Communication, Sensors
Security Handset behind latched door
ote: N TA16-BEZ, TA16-BEZ-SS are available as separate bezel units.
Flush mounting: TA16-RS + TA16-BEZ (Bezel). TA16-BEZ should be procured separately.
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9. Overview
9.5 Type B Outstation – All variants
Figure 4. TB16-RS , TB16-GS, TB16-RF and TB16-GF
TB16-GS Type B Outstation (Green, Surface mounting)
TB16-GF Type B Outstation (Green, Flush mounting)
TB16-RS Type B Outstation (Red, Surface mounting)
TB16-RF Type B Outstation (Red, Flush mounting)
Dimension H 137 X W 137 X D 56 mm
Flush unit Dimension H 162 X W 162 X D 56 mm
Weight 0.8 Kg
Knockouts 5 X 20mm; 1 X 25m at side walls; 6 X 20mm at rear
Power Supply 21V to 27.6V (Nominal 24V) DC - Loop driven
Power Consumption Active - 0.65 Watts
Standby - 0.52 Watts
Indications Audio visual - Network/Communication, Sensors , Braille symbols
on buttons
Security Not applicable. User interaction using buttons on front.
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9. Overview
9.6 Features
Compliant with BS5839-9: 2011 (abb. Pt9): VoCALL 16 supports the features
required to support designing, installing, commissioning and servicing according to
BS 5839-9:2011 Part 9: Code of practice for the design, installation, commissioning
and maintenance of emergency voice communication systems.
Loop wired configuration: VoCALL 16 outstations are connected on a loop.
Studies have shown this approach can support up to a 75% reduction in cable
installation costs. i.e. cables, tray, fixings, conduit and most importantly, time.
Simple and easy installation: VoCALL 16 Panel can support up to 16 loop
powered Outstations. Outstations can be of variant Type A/B. Pictorial installation
instructions are supplied with all units. No additional accessories are required to
complete the installation.
Simple and easy network extension: VoCALL 16 network can be extended
easily by connecting main / network panel in daisy chain fashion on a loop. Up
to 32 panels can be connected on the loop. Each panel can support up to 16
Outstations. This enables installation capacity 512 Outstations on the network.
No additional devices are required to extend the system.
Easy and intuitive network configuration: Auto addressing functionality along
with Web based application for configuration of the system provides an easy and
intuitive experience for commissioning the site. This enables reduction in time
taken for system commissioning, reduce probability of mistakes and enables fault
diagnosis from central location.
Fault tolerant design and continuous fault monitoring: The system design
enables a fault tolerant loop installation which ensures high availability of
outstations – isolators protect the signal path from loss of operation due to a
single cable fault on the loop. Fault on the network is notified within 100 seconds
of its occurrence.
Complex call scenarios: Complex network call scenarios configuration possible to
support different installations - university campus, high rise application.
Superior audio quality: VoCALL 16 is a fully digital system. The panel and
outstations communicates using a digital data which provides high immunity to
electrical noise and ensures superior audio quality for
maximum intelligibility.
Extensive system operation monitoring and logging: VoCALL 16 provides
extensive and detailed internal logging of all significant events providing a record
for fault finding, tracking and usage compliance.
User interface: Large LCD screen, keypad and a simple menu system allows ease
of use during system configuration, monitoring and day to day operation.
Easy and secure firmware upgrade: VOCALL 16 facilitates upgrade of all devices
on network from a central location. The firmware is encrypted and digitally signed
ensuring secure upgrade.
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9. Overview
User configuration: VoCALL 16 facilitates a maximum of 10 user login / profiles
to be created per panel. Each user’s profile can be configured independently
allowing system administrator flexibility to support the needs of most demanding
applications. For details, refer to Section 11.
Secure communications: VoCALL 16 has been designed within Eatons stringent
cyber security guidelines. The system is designed to protect against unauthorized
and malicious users. For more information refer to Appendix 7.
Storage: VoCALL 16 has the capacity to store 2000 transactional records within
each panel history log. These logs are also continually saved onto a 4 GB SD card
provided with panel.
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10. Installation
10. Installation
10.1 Placement guidelines
The VoCALL 16 system is intended for indoor usage. Outstations should not be
installed outdoors unless an additional IP65, or better housing, is used and cables are
installed to prevent the ingress of moisture.
General guidelines – Panel
There must be at least one main panel in a building or complex.
Panel(s) should be located:
1. Close to the main fire alarm panel or a repeater fire panel, in an area of low
fire risk.
2. In an area with low background noise, particularly during an emergency.
Fire alarm sounders or Voice Alarm speakers should not be located near
to the panel.
3. Preferably in a manned control or security room. In a control room, the panel
should be within easy reach from the operator’s normal position.
General guidelines – Outstation
Outstation location should be as per application and in accordance with local
regulations guidelines and standards.
1. Fire and rescue service assistance: Outstations should be provided on all
floors of the building served by firefighting stairs, and in the firefighting lobby
to each firefighting stair. An additional outstation should be provided at each
fire and rescue service access point.
2. Evacuation Management: Outstations should be provided on all escape
staircases on every floor of the building.
3. In an emergency, communication with disabled building occupants:
Outstations should be provided in all refuges and, where appropriate, an
outstation should be provided adjacent to the evacuation lift on each floor.
They should be mounted at a height of between 900 mm and 1.2 m above the
floor in an easily accessible, well illuminated and conspicuous position, free
from obstruction.
ote: N Background noise levels in the vicinity of devices should be kept as low as
possible, and in any case less than 40dB.
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10. Installation
10.2 Mounting instructions
MX16 and MX16 – SSC
1. Take the unit out of the packing material.
2. Check the content against checklist provided in Appendix 1.
Figure 5. MX16 panel
Front display: MX16 panel contains a keypad and a screen user interface. Handset
is secured behind a locked door.
3. To lift top cover, remove the screws as shown in step A. Lift the cover from
bottom and push back to disengage clips. Disconnect ground cable for
easy operation.
Figure 6. Steps to open top cover
Handset
User Interface
Lock
A.
B.
C.
D.
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Eaton VoCALL 16 Operating instructions

Type
Operating instructions

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