Eaton VoCALL 16 Operating instructions

VoCALL 16 Emergency Voice Communication System

Installation and operation manual

2 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

Contents

1. DOCUMENT UPDATE NOTES ..................................4

2. PROPRIETARY NOTICE .......................................4

3. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY .....4

4. SUPPORT SERVICES .........................................5

5. IMPORTANT SAFETY INFORMATION ...........................6

6. RECEIPT/UNPACKING ........................................8

7. ABOUT THIS MANUAL .......................................9

8. LIST OF ABBREVIATIONS .....................................9

9. OVERVIEW ................................................10

9.1 Introduction ...............................................10

9.2 Master Panel – All Variants ....................................12

9.3 Type A Outstation – All variants .................................13

9.4 Type B Outstation – All variants .................................14

9.5 Features ...................................................15

10. INSTALLATION ............................................16

10.1 Placement guidelines (As per BS 5839-9: 2011) ...................16

10.2 Mounting Instructions .......................................17

10.3 Network topology ..........................................29

10.4 Cabling requirements .......................................30

10.5 Wiring details ..............................................31

11. COMMISSIONING .........................................39

11.1 Wiring check ..............................................39

11.2 Configuration steps .........................................40

11.3 Definitions of Access levels ..................................54

11.4 Configuring access profiles ...................................56

11.5 Test procedure .............................................63

11.6 Documentation .............................................63

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Contents

12. COMMUNICATION .........................................64

12.1 Making a call from an Outstation ..............................64

12.2 Receiving the call on Outstation ...............................64

12.3 Ending a call from an Outstation ...............................64

12.4 Dial Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

12.5 Receiving a call at the panel handset ...........................66

12.6 Making a call from the panel handset ...........................66

12.7 Ending a call at panel handset .................................66

12.8 Holding the call at panel handset ..............................67

13. INDICATIONS .............................................68

13.1 Visual indications - Panel .....................................68

13.2 Audible indications - Panel ....................................69

13.3 Visual indications - Outstation .................................69

13.4 Audible Indication – Outstation ................................70

14. LOGGING FACILITY ........................................71

14.1 Call logs ..................................................71

14.2 Fault logs .................................................73

14.3 Event log .................................................75

15. SOFTWARE UPGRADES ....................................76

16. MAINTENANCE (AS PER BS 5839 – 9:2011) ....................77

16.1 Responsibility .............................................77

16.2 Routine ..................................................77

16.3 Non routine ...............................................78

APPENDIX ..................................................79

APPENDIX 1 - Package Content Checklist ...........................79

APPENDIX 2 - Default PINS ......................................80

APPENDIX 3 - SD Card folder structure .............................80

APPENDIX 4 – Quick reference ....................................81

APPENDIX 5 – Checklist .........................................83

APPENDIX 6 – Menu tree ........................................84

APPENDIX 7 – Cyber security Guidelines ............................85

4 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

1. Document Update Notes

1. DOCUMENT UPDATE NOTES

S.No. Release / Change Notes Date Approved By

1 First Release - Standalone configuration Sep 18

2. PROPRIETARY NOTICE

All data and information contained within this manual is of proprietary nature.

Do not reproduce, transcribe, store in a retrieval system or translate into any

language, any part of this manual without the prior permission of ‘EATON‘. EATON

reserves the right to make changes to product specification without notice or liability.

Every care has been taken to ensure the accuracy of the information contained in

this manual, but no liability can be accepted for any errors or omission.

3. DISCLAIMER OF WARRANTIES AND

LIMITATION OF LIABILITY

The information, recommendations, descriptions and safety notations in this

document are based on Eaton Corporation’s (“Eaton”) experience and judgment and

may not cover all contingencies. If further information is required, an Eaton sales

office should be consulted. Sale of the product shown in this literature is subject

to the terms and conditions outlined in appropriate Eaton selling policies or other

contractual agreement between Eaton and the purchaser.

THERE ARE NO UNDERSTANDINGS, AGREEMENTS, WARRANTIES, EXPRESSED

OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR

PURPOSE OR MERCHANTABILITY, OTHER THAN THOSE SPECIFICALLY SET

OUT IN ANY EXISTING CONTRACT BETWEEN THE PARTIES. ANY SUCH

CONTRACT STATES THE ENTIRE OBLIGATION OF EATON. THE CONTENTS OF

THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT

BETWEEN THE PARTIES.

In no event will Eaton be responsible to the purchaser or user in contract, in tort

(including negligence), strict liability or other-wise for any special, indirect, incidental

or consequential damage or loss whatsoever, including but not limited to damage

or loss of use of equipment, plant or power system, cost of capital, loss of power,

additional expenses in the use of existing power facilities, or claims against the

purchaser or user by its customers resulting from the use of the information,

recommendations and descriptions contained herein. The information contained in

this manual is subject to change without notice.

5INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

4. Support Services

4. SUPPORT SERVICES

The goal of Eaton is to ensure your greatest possible satisfaction with the operation

of our products. We are dedicated to providing fast, friendly, and accurate assistance.

Website

Use the Eaton website to find product information. You can also find information on

local distributors or Eaton sales offices.

Website URL: https://www.uk.eaton.com/

Please mail us if you need assistance with placing an order, stock availability or

proof of shipment, expediting an existing order, emergency shipments, product price

information, returns other than warranty returns, information on local distributors or

sales offices and technical support.

Tech support: FireTechSuppor[email protected] Tel: +44 (0)1302 303350

Customer services: FireCustomerService@eaton.com Tel: +44 (0)1633 628566

6 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

5. Important Safety Information

5. IMPORTANT SAFETY INFORMATION

Personnel who install, maintain or repair this equipment must read the safety

information below before starting work.

Denitions and symbols

WARNING

Indicates a potentially hazardous situation which, if not avoided, can result in

serious injury or death.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, can result in

minor to moderate injury, or serious damage to the product.

General Safety Precautions

WARNING

This equipment is defined as Class 1 in EN 62368-1:2014 and must be EARTHED.

WARNING

This equipment is intended for continuous operation and as such should be

permanently connected to the mains supply. This unit does not contain an

external mains switch. Each compact unit requires a 3A fused connection unit,

returning to a breaker clearly marked EVCS DO NOT TURN OFF.

WARNING

Voltages in excess of 30V RMS AC or 50V DC is considered Hazardous and

in certain circumstances can be lethal .This product contains wiring and

terminations that are energized to 230V RMS AC mains. Before attempting to

remove this component, ensure the Mains Power Supply and Battery Backup

have been disconnected.

WARNING

No user serviceable parts. Testing, maintenance or repair with Mains Power

(and/or battery) connected should only be undertaken by personnel who are

trained and have taken adequate precautions.

7INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

5. Important Safety Information

WARNING

If the units are distributed around a site it is essential all units are on the same

mains phase, as they are classified TEN 230V, powering from different phases

can mean a 440V potential can be present in a unit during a major

fault incident.

WARNING

Indoor use only. Do not expose this unit to rain or moisture.

CAUTION

VoCALL 16 must only be installed by certified Eaton personnel i.e. an Eaton

Customer Service Engineer or certiﬁed installer. In case of violating these

requirements the warranty provided will not apply and EATON will not be held

legally accountable.

CAUTION

Before handling PCB, operator should get rid of any electrostatic charge. Always

handle PCBs by their sides and avoid touching any components.

This product must only be disposed of in

accordance with the WEEE directive.

8 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

6. Receipt/unpacking

On receiving the unit, verify that the catalog number and unit options stated on

the shipping container match those stated on the order/purchase form. Inspect the

equipment upon delivery. Report any crate or carton damage to the carrier prior to

accepting the delivery, and have this information noted on the freight bill.

Remove all packing material from the unit. Check the unit for any signs of shipping

damage. If damage is found after unpacking, report it to the Freight Company and

EATON. Retain the packaging materials for the carrier to review.

Storage

It is recommended that the unit should be stored in its original shipping box/crate

until it is to be installed. The unit should be stored in a location where:

•

The ambient temperature is -5ºC to 40ºC

•

The relative humidity is 0% to 95%, non-condensing

•

The environment is dry, clean and non-corrosive

•

The unit will not be subjected to high shock or vibration conditions

ote:N Refer to Appendix 1 for package content checklist

ote:N Batteries are not supplied with the unit and should be procured separately.

9INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

7. About this manual

This manual contains important instructions that must be followed during installation,

start, start-up, configuration and customization, operation and maintenance of the

VoCALL 16 range of products. All instructions must be read before installing and

operating the equipment. This manual should be saved for future reference as well.

This manual is aimed at specialist personnel, who are responsible for the installation,

commissioning and maintenance of VoCALL 16 emergency voice communications

system (EVCS) and other personnel who are responsible for operating the system.

8. List of Abbreviations

Abbreviation Definition

EVCS Emergency Voice Communication System

VoCALL Eaton product range for EVCS

BS British Standard

MX16 Master panel /Telephone

OS Out-station / Remote Terminal

PSU Power Supply Unit

SS Stainless steel

SLA Sealed lead acid

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9. Overview

9.1 Introduction

VoCALL 16 EVCS is a loop-wired, fully addressable, monitored and secure,

bi-directional communication system.

The VoCALL 16 product range is designed to comply with BS 5839 Part 9 : 2011.

VoCALL 16 system comprises of two subsystems:

•

Panel: MX16

•

Outstations: Type A, Type B

Product range

The offerings under EATON VoCALL 16 product range are listed below:

CATALOGUE NUMBER DESCRIPTION

Panel

MX16 VoCALL 16 Master panel

MX16-SSC VoCALL 16 Master panel stainless front pack, Flush mounting

Outstation

TA16-RS Type A Outstation - Red, Surface mounting

TA16-BEZ Type A Outstation bezel - Red, Flush mounting

TB16-GS Type B Outstation - Green, Surface mounting

TB16-GF Type B Outstation - Green, Flush mounting

TB16-RS Type B Outstation - Red, Surface mounting

TB16-RF Type B Outstation - Red, Flush mounting

11INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

9. Overview

Technical specifications

Unless otherwise stated, the following technical specifications apply to the

VoCALL 16 product range:

Feature Range

Standards compliance BS 5839-9: 2011*

EMC EN 55103-2: 2009

EN 55032: 2015 (Emission)

EN 55035: 2017 (Immunity)

Cable FP200 type

Max. distance between Outstations 200 metres

Network configuration Loop Wired – Outstation / Remote Terminal

AC supply voltage - Input 230V ± 10% RMS 50/60 Hz AC

Temperature (operating and storage) -5°C up to +40°C

Humidity 98% Non-Condensing

IP Rating IP20

*BS 5839-9: 2011 Fire detection and fire alarm systems for buildings. Code of

practice for the design, installation, commissioning and maintenance of emergency

voice communication systems.

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9. Overview

9.2 Master Panel – All Variants

Figure 1: MX16 and MX16 –SSC

MX16 VoCALL 16 Master panel

MX16-SSC VoCALL 16 Master panel stainless front pack, Flush mounting

Dimension H 355 X W 488 X D 155 mm

Front Pack Dimension H 390 X W 522 X D 2.5 mm

Weight 6.2 kg excluding battery (MX16).

3.5 kg excluding battery (MX16-SSC).

Knockouts 20 X 20mm dia at top, Rectangular knockout at rear - W 114 X H 37 mm

Power Supply 230V ± 10% RMS 50/60Hz AC

Power Consumption 2.7 Watts

Fault Indications Audio visual - Network/Communication, Sensors, Health

Security Handset behind lockable door

Memory 4 GB SDHC card

Batteries 2 x 12 V, 12 Ah SLA battery. Yuasa NP12-12 (Recommended)

ote:N MX16-SSC front pack is available as a separate front pack unit

for flush mounting.

Flush mounting: MX16 Panel + MX16-SSC (Front pack). MX16-SSC should to be

procured separately.

13INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

9. Overview

9.3 Type A Outstation – All variants

Figure 2: TA16-RS and TA16-BEZ

TA16-RS Type A Outstation - Red, Surface mounting

TA16-BEZ Type A Outstation bezel - Red, Flush mounting

Dimension H 320 X W 152 X D 114 mm

Bezel Dimension W 189 X H 343 X D 1 mm

Weight 2.2 Kg

Knockouts 4 X 20mm dia at bottom

Power Supply 21V to 27.6V (Nominal 24V) DC

Power Consumption Active - 0.65 Watts

Standby - 0.52 Watts

Fault Indications Audio visual - Network/Communication, Sensors

Security Handset behind latched door

ote:N TA16-BEZ is available as a separate bezel unit.

Flush mounting: TA16-RS + TA16-BEZ (Bezel). TA16-BEZ should be procured separately.

14 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

9. Overview

9.4 Type B Outstation – All variants

Figure 3: TB16-RS , TB16-GS, TB16-RF and TB16-GF

TB16-GS Type B Outstation - Green, Surface mounting

TB16-GF Type B Outstation - Green, Flush mounting

TB16-RS Type B Outstation - Red, Surface mounting

TB16-RF Type B Outstation - Red, Flush mounting

Dimension H 137 X W 137 X D 56 mm

Flush unit Dimension H 162 X W 162 X D 56 mm

Weight 0.8 Kg

Knockouts 5 X 20mm; 1 X 25m at side walls; 6 X 20mm at rear

Power Supply 21V to 27.6V (Nominal 24V) DC

Power Consumption Active - 0.65 Watts

Standby - 0.52 Watts

Fault Indications Audio visual - Network/Communication, Sensors

Security Not applicable. User interaction using buttons on front.

15INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

9. Overview

9.5 Features

•

Fully compliant with BS5839-9: 2011 (abb. Pt9): VoCALL 16 supports the

features required to support designing, installing, commissioning and servicing

according to BS 5839-9:2011 Part 9: Code of practice for the design, installation,

commissioning and maintenance of emergency voice communication systems.

•

Loop wired configuration: VoCALL 16 outstations are connected on a loop.

Studies have shown this approach can support up to a 75% reduction in cable

installation costs. i.e. cables, tray, fixings, conduit and most importantly, time.

•

Simple and easy installation: VoCALL 16 Panel can support up to 16 Outstations

on a loop. Outstations can be of any Type A/B. No extra accessories are required

to extend the system. System size modifications could be achieved with ease with

minimum design effort.

•

Continuous fault monitoring and fault tolerant design: VoCALL 16 continuously

monitors faults throughout the entire system. The system is designed with a fault

tolerant loop to ensure high availability – isolators protect the signal path from loss

of operation during times of a single cable fault.

•

Superior audio quality: VoCALL 16 is a designed as a fully digital system.

The panel and outstations communicate via a digital signal which provides high

immunity to electrical noise and ensures superior audio quality for maximum safety.

•

Appealing look: VoCALL 16 product range is an attractive offering, supporting

flush mounted variants for all units.

•

User interface: Large LCD screen, keypad and a simple menu system to allow

ease of working during system configuration, monitoring and normal operation.

•

User configuration: VoCALL 16 allows up to a maximum of 10 user login / profiles

to be created per panel. Each user can be configured independently allowing

the system administrator the flexibility to support the needs of even the most

demanding applications. For more information, refer to Section 11.

•

Secure communications: VoCALL 16 has been designed within Eaton’s stringent

cyber security guidelines. The system is designed to protect against unauthorized

and malicious users. For more information refer to Appendix 7.

•

Storage: The VoCALL 16 system supports capacity to store 2000 transactional

records in a history log per panel. A 4GB SD card is provided with each panel

which provides storage for the historical records.

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10. Installation

10.1 Placement guidelines (As per BS 5839-9: 2011)

The VoCALL 16 system is intended for indoor usage. Outstations should not be

installed outdoors unless an IP65, or better housing, is used and cables are installed

so as to prevent the ingress of moisture.

General guidelines – Panel

There should be at least one panel in a building or complex.

Panel(s) should be located:

1. Close to the main fire alarm panel or a repeater fire panel, in an area of low

fire risk.

2. In an area with low background noise, particularly during an emergency.

Fire alarm sounders should not be located near to panel.

3. Preferably in a manned control or security room. In a control room, the panel

should be within easy reach from the operator’s normal position.

General guidelines – Outstation

Outstation location should be as per application of the EVCS system.

1. Fire and rescue service assistance: Outstations should be provided on all

floors of the building served by firefighting stairs, and in the firefighting lobby

to each firefighting stair. An additional outstation should be provided at each

fire and rescue service access point.

2. Evacuation Management: Outstations should be provided on all escape

staircases on every floor of the building.

3. In an emergency, communication with disabled building occupants:

Outstations should be provided in all refuges and, where appropriate, an

outstation should be provided adjacent to the evacuation lift on each floor.

They should be mounted at a height of between 900 mm and 1.2 m above the

floor in an easily accessible, well illuminated and conspicuous position, free

from obstruction.

ote:N Background noise levels in the vicinity of devices should be kept as low as

possible, preferably less than 40dB.

17INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

10. Installation

10.2 Mounting Instructions

MX 16 and MX 16 – SSC

1. Take the unit out of the packing material.

2. Check the content against checklist provided in Appendix 1.

Figure 4: MX 16 panel

Front display: MX 16 panel contains user interface – keypad input and screen.

Handset is secured behind a locked door.

Handset

User Interface

Lock

18 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

10. Installation

3. To lift top cover – Open screws. Lift the cover from bottom and push back to

disengage clips. Disconnect ground cable for easy operation.

Figure 5: Steps to open top cover

Figure 6: View of panel with top cover detached

Ground Cable. Disconnect for easy operation.

1.

2.

3.

4.

19INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

10. Installation

4. Wire entry points: Knockouts are provided on top and rear for wire entry.

Double tag knockouts are provided for easy removal. Remove knockouts as

per requirement.

a. Top: 20 X 20mm diameter

b. Rear: W 114 X H 37mm

Connection Knockout # 2 core wire Knockout # 4 core wire

Outstation communication 4 2

Relay – In Use, Fault 2 1

Power supply 1 1

Input – Enable 1 1

Figure 7: Wiring holes are provided at top of enclosure.

ote:N Do not remove more knockouts than required. Use appropriate glands while

wiring. Recommended glands: AMP – TE Connectivity (178771-3)

Top Knockouts

20 INSTALLATION AND OPERATION MANUAL 25-13741-C October 2018 www.eaton.com

10. Installation

5. Wall mounting: Features are provided to support wall mounting of panel.

“Keyhole” design enables quick and simple mounting. Ensure all mounting

points are used to mount the console securely. 3x M4 screws can be used.

Figure 8: Front view of panel with user interface removed.

Only for display purpose. DO NOT DETACH THE UNIT.

Wire the unit. For details refer to section 10.5

6. Battery: VoCALL 16 MX panel requires 2 x 12V @ 12Ah sealed lead acid batteries

to provide backup power in event of mains failure. When mounting panel on wall,

place batteries in panel after mounting.

7. Reconnect ground cable, between top cover and back cover, before

closing the unit.

8. Security: To prevent inadvertent use of system, key lock is provided for handset

cabin. When panel is installed in public area please lock the door to ensure

authorized usage. When panel is installed in secured area, magnetic latch can be

used to hold the door in place. Authorized users should be provided with

key as required.

Mounting Holes

200mm 195mm

39mm

281mm

27mm

248mm

Mounting Hole Rear Knockout

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Eaton VoCALL 16 Operating instructions

Eaton VoCALL 16 Operating instructions

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