Novatel Wireless SA 1100 User manual

Activation Guide

For SimonXT Security Panels

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No reproduction in whole or in part without prior written approval. Icontrol Networks, Icontrol, and

Icontrol logo design are pending trademarks of Icontrol Networks. All other trademarks are the property

of their respective owners. Information contained herein is subject to change without notice. The only

warranties for Icontrol products and services are set forth in the express warranty statements

accompanying such products and services. Nothing herein should be construed as constituting an

additional warranty. Icontrol Networks shall not be liable for technical or editorial errors or omissions

Document Number: 13005.22-7.5.0-3/30/2015

For SimonXT Security Panels

Icontrol Proprietary and Confidential iii

Contents

About This Guide iv

Audience iv

Typographic Conventions iv

About the Activation Application 1

Installing a New System 2

Before You Begin 2

Security Panel Configuration Requirements 2

Information You Will Need 2

Miscellaneous Requirements 2

Activating a SimonXT with a 3G Universal Communicator 3

Provisioning and Activating a SIM/3G Universal Communicator 3

Activate the Icontrol Service 6

Installing and Programming Site Devices 8

Installing Cameras 9

Installing Z-Wave Devices 17

Changing the Master Code 22

Setting the Site to Active 23

End User Access to Remote Interactive Services 23

Caveats − Good-to-Know 24

Managing an Existing System 25

Appendix A: Troubleshooting 27

Index 29

ADT Pulse®Interactive Solutions

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About This Guide

This document provides instructions for activating interactive services for a GE Simon XT security panel

with a 3G Universal Communicator module.

Audience

This guide is intended for professionals who are responsible for configuring interactive services for

security systems.

Typographic Conventions

This document uses the following typographic conventions to help you locate and identify information:

Italic text Identifies new terms, emphasis, and book titles

Bold text Identifies button names and other items that you can click or touch in

the graphical user interface or press on a computer keyboard

Mono text Identifies text to enter on the keyboard

Note: Notes provide extra information about a topic that is good to know but not essential to the

process.

IMPORTANT: Important draws your attention to actions or information that are important to know and

that can be essential to the process.

CAUTION: Cautions draw your attention to actions that could compromise the security of your system

or result in the loss of data.

About the Activation Application

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About the Activation Application

Use the Activation Application to activate a new security and interactive services system or manage an

existing system.

The application has three navigation paths (install, manage, and replace) that guide and direct you

through your chosen task. (Cellular-only security systems do not support replace.)

To install a new system, see "Installing a New System" on page 2.

To manage an existing system, see "Managing an Existing System" on page 25.

In the case of installing, the Activation Application walks you through wizards to install and configure the

system. Once you complete the install wizard, the Installer Application's Manage Devices screen appears.

Here you can add and manage devices, and test the security system. To manage an existing site, after

you have activated it, simply choose the Manage an Existing System option to open the site's web

portal as the site owner, and there you select the System tab's Manage Devices button to open the

Manage Devices screen.

Installing a New System

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Installing a New System

These instructions provide a streamlined process for activating a new security and interactive services

system.

Before You Begin

Before you begin the activation process, ensure that you have all of the equipment and tools you need

and familiarize yourself with this document. The information provided in this document is designed to

help you avoid pitfalls as you perform the activation.

This document presumes you have already physically installed the security panel according to the

standard installation instructions.

Security Panel Configuration Requirements

Install and configure the security panel according to the standard manufacturer's installation

instructions. Program the sensors into the security panel and perform all other security panel installation

steps (such as installing sirens, customizing security panel settings, and so on), as directed by the

security panel manufacturer or security service provider. Keep a list of all installed sensors, including each

sensor's type, zone name, and zone number. This step is not described in this document and is assumed

to have been done prior to performing the activation steps in this activation guide.

Information You Will Need

URL for the Activation Application

URLs for the web and mobile portals

Installer access code for the Activation Application

Master access code for the security panel

Customer's account number (for example, the billing account number; generally, different from

the central monitoring station account number), email address, and postal code

Central monitoring station (CMS) ID, if the site is being monitored by an alarm monitoring service

List of all zone numbers, zone names, and sensor types installed in the security system

Miscellaneous Requirements

One short Ethernet cable (3-6 feet long – for use during IP camera setup).

Power strip, if additional outlets are required.

Paper-clip (for resetting cameras, if necessary).

To prepare for the installation, gather all of the required equipment, tools, and information on a table or

other large surface near the intended location of the security . The other parts of the system can be

located elsewhere on the property.

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Activating a SimonXT with a 3G Universal Communicator

You can install, configure, and activate a SimonXT security panel with a 3G universal communicator

(3GUC).

High-level Activation Steps:

1. Physically install the SIM/3GUC into the security panel (see the SA 1100 Installation Guide doc-

umentation).

2. Activate the SIM/3GUC with the cellular service provider.

3. Select a configuration profile and manually enter any customer unique identifying information.

4. Boot-strap the SIM/3GUC by pushing communications configuration information from the pro-

visioning server to the SIM/3GUC.

5. Activate the Icontrol service.

If you are installing a reporting only (no interactive services) system, you do not need to

activate the Icontrol interactive services.

If you are installing an interactive services system, you need to active the Icontrol inter-

active services, and then later you can install devices.

You perform the SIM/3GUC provisioning and activation using the Activation App.

Provisioning and Activating a SIM/3G Universal Communicator

Step 1: Physically install the SIM/3GUC into the security panel (SimonXT).

See the SimonXT Installation Manual and the SA1100 Installation Guide for installation instructions.

Step 2: Sign in to the Activation App

Sign in to the Icontrol Activation App using an installer username and password.

Step 3:Select Provision a Communicator

Select Provision a Communicator.

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Installing a New System

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Step 4: Select the Type of Communicator

From the Communicator drop-down menu, select GESimonXT with 3G Universal Communicator, and

then click Continue.

Step 5: Enter the SIMCard's SIMID

Enter the SIM ID, and click Continue.

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Step 7: Select the Provisioning Profile

Enter or select values for the fields that are not auto-filled, and then click Activate.

Step 8: Activate the SIM/3GUC

The Activation App runs through a series of steps to provision and activate the SIMand 3GUC. When the

Communicator Provisioned screen appears, you can activate the Icontrol service.

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Installing a New System

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Activate the Icontrol Service

Step 1: Activate the Icontrol Service

Click Activate Service.

Step 3:Select Service Options

Select the appropriate Icontrol interactive service options, and then click Continue.

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The Activation App runs through the service activation steps, and then the Site Information page

appears.

Step 3: Enter Site Information

Enter the site information, including the security panel access code, and then click Continue.

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When the Service Activated screen appears the activation is complete.

Installing and Programming Site Devices

Whether you can add devices to your site or not depends on the type of system and service you have.

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To add a device to the site:

1. Click Manage Devices.

The Manage Devices screen appears.

2. Click the type of device you want to install and follow the on-screen instructions.

Note: The device name that you assign to the device during the installation process appears

in the portals exactly as you enter it during the installation process. If you enter all

capital letters (such as "FRONT DOOR"), it appears that way in the portals. So if you

want it to appear as "Front Door", enter it that way during installation.

3. For detailed instructions about how to install the various devices, see the following:

"Installing Cameras" on page 9

"Installing Z-Wave Devices" on page 17

Installing Cameras

You can install one or more cameras to remotely capture pictures and stream video for the site.

"Adding a Camera Using Wired Install" on page 9

"Adding a WPS-Enabled Camera"

"Adding a Direct Camera Using Wired Install" on page 12

Adding a Camera Using Wired Install

If the system is configured to do so, you can add a camera to an in-home gateway system.

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To install a camera using wired install:

1. Click , and then click Cameras.

The Cameras screen appears.

2. Click Add.

The Add Camera screen appears.

3. In the MACID field, enter the camera's MACID.

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4. Complete the on screen instructions for connecting the camera, and then click Continue.

The system searches for the camera.

The connection is made with the camera and the Camera Details screen appears.

5. In the Name field enter a name for this camera, and click Save.

The new camera appears in the list of Camera devices.

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Installing a New System

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6. Click Go Back to return to the previous screen.

To edit a camera, click on the camera in the Cameras list to open the Camera Details screen. Make

changes and click Save.

To delete a camera, click on the camera in the Cameras list to open the Camera Details screen.

Click the Remove button.

Adding a Direct Camera Using Wired Install

If the system is configured to do so, you can add a direct camera to a cellular-only system (no in-home

gateway).

To install a direct camera using wired install:

1. Click , and then click Cameras.

The Cameras screen appears.

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2. Click Add.

The Select Camera Model screen appears.

3. Select a camera to add.

The Add Camera screen appears.

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4. In the MACID field, enter the camera's MACID.

5. In the Activation Key field, enter the camera's activation key.

6. Complete the on screen instructions for connecting the camera, and then click Continue.

The system searches for any available WiFinetworks.

The Select WiFi Network screen appears.

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7. Select a WiFi network.

CAUTION: Do not unplug the camera yet.

The Enter Wi-Fi Network Password screen appears. The SSIDfield is pre-filled.

8. In the Password field, enter the Wi-Fi networks password, and click Connect.

The system starts to configure the camera.

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The Camera Details screen appears.

9. In the Name field enter a name for this camera, and click Save.

The new camera appears in the list of Camera devices.

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Novatel Wireless SA 1100 User manual

Novatel Wireless SA 1100 User manual

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