Midco TCA203 User manual

TouchScreen User Guide

Technicolor TCA203 Android

Release 6.3 Maui

11/12/2014

1215

2

uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and

technology names are trademarks or registered trademarks of Icontrol Networks, Inc. All other products

or services menoned herein are trademarks of their respecve companies.

Revision History

Version Updates Date

6.3 Maui Updatd the secon: "Pairing Sensors and Devices" on page 44to change the

icon from Discovered to Discovering.

The funconality to expose a subscriber's home router to the Internet has

been removed. The "Expose Personal Router to Internet" opon in the

Advanced menu of the Sengs app has been removed. Removed secon

"Managing Connecvity between Your Home Devices and the Internet".

11/11/14

6.1 Kodiak Updates were made to the following secons regarding the new moon

capable cameras

:

"Managing Cameras" on page 51

"Adding Cameras to the Security System" on page 55

Added a new secon: "Pairing Sensors and Devices" on page 44

6/17/14

TouchScreen User Guide

3

Contents

Welcome to the TouchS creen 5

Understanding Security Network Component s

5

Understanding the Security Zone Ty pes

7

Understanding Alarms

8

Subscriber Portal

9

Using the TouchScreen

10

Understanding the TouchScreen Con trols

10

Understanding the Screen

12

Security Status Header

13

System & Zone Trouble Header

14

Content Area

19

Conﬁguring the TouchScreen

21

Low Power Mode

22

Show Security Cameras and Live Video

23

Managing Your System Security

25

Understanding Arming Modes

25

Arm Away Mode

26

Arm Stay Mo de

26

Arm Night Mod e

27

Understanding Your Protecon Against Smash & Grab Aacks

27

Arming and Disarming the System

28

Arming t he System from the TouchScreen

28

Disarming t he System & Understanding What Happens During an Alarm

30

To disarm the system from the TouchScreen:

32

Sending an Emergency Alarm

32

Tesng Your Alarms

33

Managing Connecvity Between the TouchScreen and the Central Monitoring Staons

36

Viewing Signal Strength

37

Tesng Your Connecvity

37

Managing the Passcodes in your Security System

38

Managing y our Keypad Codes

38

Managing Your Secret Word

41

View Your Security Account Informaon

43

Managing Devices

44

Pairing Sensors and Devices

44

Trip to Pair Devices

44

Non-Trip To Pair Devices

45

Unsupported Devices

46

Managing Sensors

47

Disable a Sensor

47

Viewing Your Zone Event History

49

Changing the Order that Security Zones are Listed in the To uchScreen

51

Managing Cameras

51

Adding Cameras to the Securit y Syst em

55

Door Locks

63

Using the Door Lock App

63

4

Managing Door Locks 63

Adding Key Fobs to the Security System

67

Eding Key Fobs

70

Managing Environmental Devices

71

Using the Lights App

71

Managing Lights

72

Using the Thermostat s App

76

Managing Thermostats

78

Managing Wi-Fi Repeaters

82

Mai ntaining & Conﬁguring the TouchS creen Device

85

Reboot th e Tou chS creen

85

Understanding and Conﬁguring Screen B right ness & Screen Dimming

85

Conﬁguring the Screensaver

87

Conﬁguring the Tones and Volume Levels

88

Cleaning th e TouchS creen Screen

90

Viewing Technical Speciﬁcaons of Your TouchScreen

90

Appendix A: TouchScreen Installaon and Maintenance

96

Installing the Technicolor TouchScreen

96

Baery Requirements

100

Replacing th e Baery

101

Recommendaons for Sensor Installaon and Placement

102

System Limitaons

104

Evacuaon Plan

105

Addional Emergency Preparaons

105

Appendix B: Wi-Fi Repeater Placement

107

Appendix C: Quick Reference Tables

108

TouchScreen User Guide

Welcome to the TouchScreen

5

Welco me to the TouchScreen

The purpose of this document is to exp lain how to do the following in the OpenHome Converge system:

Understand and operate the TouchScreen device

Arm and disarm you r security system

Send a panic alarm

View system st atu s an d arm/disarm the system

Manage connecvity between th e Tou chS creen and the C entral Monitoring Staons

Manage p ass codes

Manage security zones

Manage emergency dispatch contact informaon

View history logs

View account informaon

Understanding Security Network Components

Your security network is made up of dev ices that consist of anyt hing that communicates with t he

TouchScreen, such as Door/Window senso rs, ligh ng devices, thermostats, Panel Interface devices , key

pads, and key fobs. The TouchScreen communicates with s ensors by radio frequency. Oponal cameras

communicate with the security n etwork router wirelessly. The TouchScreen maintains communicaon

with the system servers throu

gh the Internet and by cellular.

The following graphic shows how the network is set up.

Figure 1: Security Network

6

The following table describes t he equipment that may b e included with your security system.

Table 1: Secu rity Network Components

Descripon

Security

Network Router

This is the hub of your security network. This device is installed

between your broadban d modem and your home network

router.

TouchScreen The device us ed to int erface with your security system.

Sensors Mulp le types of sensors are available:

Doorway/window sensors monitor the opening and clo s-

ing of potenal entry and exit points.

Moon detectors monitor movement within the

premises.

Carbon monoxide sensors trigger if carbon monoxide is

detect ed.

Flood sensors trigger if water comes in contact with the

sensor.

Glassbreak sensors trigger if a window is broken.

Smoke d etectors trigger when smoke is detected.

Cameras Up to six cameras can be installed in your security system.

Cameras can be con ﬁgured to take a series of pictures if a

parcular sensor is faulted.

Panel interface This device connects to a tradional home security system and

allows you to control its components from the TouchScreen.

Thermostat s This device is used to remotely con trol the indoor temperature o f

the premises.

Lights Light and appliance modules can be turned on and o

ﬀ from the

TouchScreen, the Subs criber Portal, or th e mobile app.

Door Lock s Electronic door locks can be locked and unlocked from the

TouchScreen, the Subs criber Portal, or th e mobile app..

Wi-Fi Repeater This device extends the range of the security network router to

connect to dev ices that require Wi-Fi connecvity.

Siren R epeater This device is used to connect to sensors and devices that require

RF connecvity. It also funcons as a siren.

TouchScreen User Guide

Welcome to the TouchScreen

7

Understanding the Security Zone Types

Security zones are the sens ors t hat detect movement and the opening and closing of doors and

windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the

system and conﬁgured by your installer. You can enable and disable each security zone u sing the

Security app.

The following table describes t he security zone types available.

Table 2: Secu rity Zones

Secu rity Zone Funcon Descripon Sensor Types

Entry/exit For doorways that are used to enter and exit the premises

and windows.

When the system is armed, faulng this t ype of sensor

starts an Entry Delay countdown rather than sending an

immediate alarm.

During Exit Delay, this zone can be repeatedly faulted.

Doorways can be conﬁgured to be entry/exit or non-

entry/exit.

N ote: For more informaon on Entry/Exit delays, see

" Managing Your System Security" on page 25

Door/Window

Perimeter If faulted when the system is armed o

r during an Entry/Exit

delay , an alarm is tripped.

Door/Window

sensor

Moon

detect or

Glass break

detect or

Interior Follower Monitors th e internal living spaces of th e premises and

triggers an immediate alarm if the system is armed in Away

mode.

Not armed when the system is in Armed Stay mode.

Moon

detect or

Interior with Delay Provides an entry delay if the moon sensor is tripped

when the TouchScreen is armed. Entry Delay begins

whenever the moon sensor detects moon, reg ardless of

wheth

er an entry /exit delay zone was tripped ﬁrst.

Moon

detect or

Interior Follower Arm

Night

Allows the use of a moon detector in Arm Night m ode.

The alarm trips immediately if moon is detected. This

zone should be assigned to moon detectors that are

placed in areas of low traﬃc, s uch as acs, basements , and

garages.

Moon

Detector

8

Secu rity Zone Funcon Descripon Sensor Types

Interior Delay Arm Night Provides a delay equal to the entry delay when th e

detect or is tripped. This zone can be used in a high-traﬃc

area.

Moon

Detector

24-Hour Inform When this security zone is tripped, there is nev er an alarm.

However, an event is recorded in the history, and the

TouchScreen emits a conﬁgured sound.

Door/Window

sensor

Moon

detect or

Glass break

detect or

24-Hour Fire Generates an immediate ﬁre alarm if triggered. Smoke alarm

Silent 24-Hour Usually assigned to a

zone containing an emergency

buon. Sends a report to the central staon, but p rovides

no k eypad display or sound.

Door/window

sensor

Audible 24-Hour Usually assigned t o a zone containing an emergency

buon. Sends a report to the central staon and provides

an alarm sound at the keypad as well as an audible external

alarm.

Door/window

sensor

Trouble Day/Alarm Night Provides an instant alarm if faulted when armed in Alarm

Away mode.

Door/window

sensor

Understanding Alarms

When an alarm is tripped an audible alert is sounded. From that po int , you have a speciﬁc amount of

me (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad cod e is not

entered within a speciﬁc me of the audible alarm sounding, a message is sent to a central monitoring

staon. See "Disarming the System & Understanding What Happens During an Alarm" on pag e 30 for

more informaon.

The central monitoring staon will aempt to contact the persons list

ed on th e account. When they

reach a person listed on the account, they will ask for the Secret Word to aﬃrm whether a genuine

emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong

Secret Word, the central monitoring staon immediately disp atches police or other appropriate

emergency personnel.

If the alarm is not cleared within 4 minutes, the system resets so it can mon itor addional alarm events.

If a sensor is faulted too many mes resulng in

alarms, no more alarms will be sent to central

monitoring for 48 hours or unl th e security system is disarmed.

TouchScreen User Guide

Welcome to the TouchScreen

9

Subscriber Portal

The Subscriber Portal is a web-based tool that allows you to remotely co nnect to your security s ystem.

You can access the Subscriber Portal from a PC or mobile Internet device. Many operaons that can be

done from the TouchScreen can also be performed from the Subscriber Po rtal. Some operaons such as

managing which apps are accessible from your TouchScreen can only be performed from the Subscriber

Po rtal.

Your installer has provided you with the URL address of the Subscriber P

ortal as well as a username and

password to access it.

See the Subscriber Portal User Guide for more informaon.

10

Using the TouchScreen

The Technicolor TCA203 TouchScreen is th e center of y our home s ecurity system. This Android-powered

device allows you to perform acons such as arming and disarming your security system, monitoring the

statu s of your security sensors, and sending emergency alarms.

For detailed informaon about operang an Android device, refer to the Android documentaon

provided by Google.

Warning: The rechargeable baery that came with your TouchScreen is only available th

rough your

service operator. If your baery needs to be replaced, contact your service operator to arrange for

replacem ent.

Understanding the TouchScreen Controls

The following diagrams shows the major components of the TouchScreen:

TouchScreen User Guide

Using the TouchScreen

11

Each buon is described in the following table:

Figure 2: TouchScreen Device & Home Screen

Buon Descripon

Home buon. Press t his buon to go to the Home (main) screen in

the TouchScreen screen.

LED Light Located at the lower le side of the device. The LED changes color

based on the system status:

Green System disarm ed

Red System armed

Amber Sensor faulted

Android menu buon. Press this buon to display the Android

conﬁguraon m enu.

Back buon. Press t his buon to return to the previous screen.

Emergency Alarm buon. Press t his buon to icons for ﬁre, medical,

or police service. Tap o ne of these icons to immediately send an

alarm t o the appropriate call center. The buon is located at the

boom right in front of th e device. See page 32 for more

informaon.

Sleep mode buon. Press this buon, which is located on the right

side, to darken the TouchScreen. Tap the TouchScreen to return to

the normal state.

Volume switch . Press this buon t o adjust the volume of the

TouchScreen.

12

Understanding the Screen

The TouchScreen communicates with yo ur security system. It combines security an d h ome controls on a

graphical interface, providing:

A real-me view of the system stat uses

Tools to manage your securit y syst em

Addional oponal applicaons such as news and weather

The ﬁrst screen displayed is the Home screen. It is from this screen that you navigate through menus by

tapping buons to access the funcon you desire. If the screen is black (sh owing nothing) this is because

the system is not receiving A/C power or the display is powered oﬀ to conserve baery life.

The screen is divided into the following operao nal secons:

Security Status Header (see page 13)

System & Zone Trouble Header (see page 14)

Content Area (see pag e 19)

TouchScreen User Guide

Using the TouchScreen

13

Sec urity Status Header

The Security Status h eader displays in the upper le han d of the TouchScreen. It tells you whether the

system is armed or disarmed and other informaon. Tap this header to arm or disarm the system.

Also, during troubles that would prevent arming (such as a monitored door or window being opened) an

announcement replaces the Arm/Disarm status. The LED turns amber when a sensor is faulted.

If you tap this header at that me, the TouchScreen presents th e Arm System tab of the Security app.

During the Exit Delay, th e header changes to announce the number of seconds unl the system is armed.

During the Entry Delay, the header changes to announce the number of seconds before the alarm

sounds.

14

System & Zone Trouble Header

The System & Zon e Trouble header displays in the upper right hand of the TouchScreen. It only displays

when there is a connecvity (cellular, broadband, etc.) or power problem with the TouchScreen, when a

sensor or device goes down (such as due to a baery failure), or a sensor is being tamp ered with (such as

the cover being opened).

When the system repo rts a trouble, it sounds an audible alert regularly to ensure that you are aware of

the problem .

When a System & Zone header is displayed, tap it to show the Troubles list which displays all the current

troubles with the TouchScreen and sensors.

TouchScreen User Guide

Using the TouchScreen

15

Tap th e t ext next to the to view help on resolving that trouble (resoluon informaon). Not all

troubles have addional resoluon informaon.

Tap

to mark the trouble as acknowledged . An acknowledged trouble mutes the audible alerts

for twelve hou rs. Aer that me, the trouble begins the alert again. You must acknowledge it by tapping

the OK buon again to silence the alerts.

From the resoluon informaon, you can:

Tap Return to view the Troubles list again where you can choose to ackn owledge the current

trouble or view the resoluon informaon for other troubles.

Tap Acknowledge Prob lem to acknowledge the current tro uble immediately and return to the

Troubles list.

The following table lists some of the messages th at can be d isplayed in the trouble header .

Table 3: System & Zone Trouble Header Messages

Message Cause Resoluon

AC Power

Disconnected

TouchScreen is not receiving A/C

power.

The system is in Low P ower Mode (see

page 22).

Conﬁrm th at the power adapter is plugged

int o the TouchScreen.

Conﬁrm th at the power adapter is plugged

int o an un-switched ou tlet.

Conﬁrm th at the un-switched outlet has

power.

Plug the power adapter into another outlet.

Alarm

communicaon

failed

TouchScreen is not accessing the

Internet through th e local network ,

nor does it have cellular connecvity.

Restore Internet c

onnecvity as soon as

possible.

If the lack of cellular connecvity persists,

contact Customer Care.

Baery failure Backup baery for the TouchScreen is

dead, and there is a loss of external

power.

Aer external power is restored, it

takes approxim ately 21 hours for the

baery to be fully charged.

When AC Power is restored th e baery will

recharge. If not, have the baery

connecon checked.

Baery Low See Sensor Baery Low. Conﬁrm th at the power adapter is plugged

int o an un-switched ou tlet

.

If A/C power is connected but the

TouchScreen has been oﬀ for an extended

period, the baery could sll be charging.

16

Message Cause Resoluon

Baery

Removed

Baery for th e Tou chScreen has

become detached.

Open the baery cover and check the

baery connecon.

Broadband

Connecon

Lost

TouchScreen is not accessing the

Internet through th e local network ,

but the device sll has cellular

connecvity.

Restore Internet connecvity as soon as

possible.

Cellular connecvity allows on ly enough

communicaon with central monitoring to

communicate major events such as alarms.

Camera

Connecon

Failed

TouchScreen canno t communicate

with

one of your IP cameras.

Ensu re that the camera is powered on, and

that it is in range of th e Wi-Fi router. The

power indicato r light on the camera s hould

be on solid.

Cellular

Communicaon

Lost

TouchScreen canno t communicate

over the cellular network.

If this problem persists, contact C ustomer

Care.

Communicaon

Jammed

TouchScreen has detected an aempt

to jam its communicaon with the

sensors.

Most likely, someone is using a dev ice

designed to scramble the radio

frequency (RF) signal of the sen

sors.

This could be a burglary in progress.

Lost Power External power for the s ensor or device

named in this alert is not connected.

Only applicable to devices that require

external power.

Restore power to t he sensor or d evice as

soon as possible to avoid draining the

baery.

Low B aery

Detected

Baery for th e idenﬁed sensor is low. Replace the baery as soon as possible.

Needs Cleaning Sensor named in this alert is dirty or

dust y.

Clean th e idenﬁed sensor.

Network

Connecon

Lost

No broadban

d or cellular connecvity

to the TouchScreen.

Restore Internet connecvity as soon as

possible.

Contact Customer Care to report the loss of

cellular connecvity.

TouchScreen User Guide

Using the TouchScreen

17

Message Cause Resoluon

Sensor Baery

Low

The baery in the sensor is geng low. Replace with a baery o f the same size and

capacity as soon as possible.

If you cannot replace the baery

immediately, you can choose to

ackno wledge the problem (tap O K in th e

Troubles list) for now so you can arm your

system.

If aer replacing the baery the problem

persists, contact Custom er Care.

Sensor

Communicaon

Failure

TouchScreen canno t communicate

with the idenﬁed sensor.

The most common cause for a sensor

communicao

n failure is a low baery.

The TouchScreen checks its

communicaon int egrity with the

sensors every 27 minutes. This

message is posted when the sens or

does not respond within 6 hours.

Replace the sensor.

OR

Replace the baery immediately with a

baery of th e same size and capacity.

If you cannot replace the baery at this

me, you may choose to acknowledge the

problem for now so that y ou can arm your

system. If aer replacing the baery the

problem persists, contact Customer Care.

Sensor

C

ommunicaon

Jammed

TouchScreen’s communicaon with

the idenﬁed sensor is being jammed.

Most likely, someone is using a dev ice

designed to scramble the radio

frequency (RF) signal of the sensors.

This could be a burglary in progress.

Sensor Lost

Po wer

External power for the idenﬁed sensor

or device is not connected.

Restore power to t he sensor or d evice as

soon as possible to avoid draining the

baery.

Sensor Needs

Cleaning

Idenﬁed smoke detector is dirty or

dust y.

Clean th e idenﬁed sm oke

detect or.

18

Message Cause Resoluon

Sensor Tamper

Detected

Cover of the idenﬁed sens or has been

removed.

Make sure that the sensor cover on the

sensor is securely aached to the sensor

base.

For smoke detect ors, ensure the cover is

securely in the twist-lock posion on the

base.

If the p roblem persists, you can choose t o

ackno wledge the problem (tap

Acknowledge Problem) to be ab le to arm

your system unl Customer Care can

provide a permanent soluon.

Sensor Test

Buon Pressed

Test buon for the idenﬁed se

nsor

was pressed.

If a sensor test is not in progress, check the

idenﬁed sensor.

System Baery

Low

TouchScreen has lost A/C power and is

on baery backup. The baery voltage

is 3.7 volt with about 5% remaining

power. Complete loss of p ower t o the

TouchScreen is imminent.

Check the A/C adapter.

Restore A/C p ower t o the TouchScreen as

soon as possible.

System not

ready to Arm

Door or window is open. Open the Security app and check the

security zones, door or window might be

open.

System Power

Lost

T

ouchScreen has lost A/C power and is

on baery backup.

Check the A/C adapter.

Restore A/C p ower t o the TouchScreen as

soon as possible.

System

Upgrade in

Progress

Message

Firmware update currently in progress. No acon required.

Message will go away when th e updat e is

completed.

System will not

Arm

User entered an invalid keypad code

when aempng to arm th e system.

Reaempt to enter the security code.

Use the Sengs app to add, edit, and

delete keypad codes.

If the p roblem persists, you can choose t

o

ackno wledge the problem (tap

Acknowledge Problem) to be ab le to arm

your system unl Customer Care can

provide a permanent soluon.

TouchScreen User Guide

Using the TouchScreen

19

Message Cause Resoluon

Tamper

Detected

Cover of the idenﬁed sens or or device

has been removed.

Make sure that the sensor cover on the

sensor is securely aached to the sensor

base.

For smoke detect ors, ensure the cover is

securely in the twist-lock posion on the

base.

If the p roblem persists, you can choose t o

ackno wledge the problem (tap

Acknowledge Problem) to be ab le to arm

your system unl Customer Care can

provide a permanent soluon.

Unknown

Trouble

An unknown condion occurred. Contact C

ustomer Care.

Zone Swinger

Shut down

A sensor has been triggered too many

mes resulng in alarms (default is one

me). No more alarms will be sent t o

central monitoring for 48 hours or unl

the security s ystem is disarmed.

The Swinger Shutdown feature h elps

prevent a runaway TouchScreen from

tying up the central staon.

Disarm the system to stop t he swinger

shut down.

Contact Customer Care to ﬁnd out the

maximum number of alarms sent to central

monitoring before Swinger Shutdown for

your sy

stem.

Content Area

The Content area contains th e interacve funconality of your TouchScreen. The To uchScreen apps are

displayed here. When yo u use or modify an app, this is where the menus and tools are displayed.

Home Screen

The Home screen is the default interface when you access the TouchScreen. Return to this screen at any

me by pressing the Home buon.

20

The TouchScreen provides addional apps when cameras, ligh ng devices, and th ermostats are added

to the sys tem.

The Home screen displays a maximu m of 10 TouchScreen apps at a me. They are lik e the apps installed

on a smart phone. If you have more than 10 apps installed on th e Tou chS creen, the addional apps are

displayed on addional screens.

The screen buons under the apps denotes the number o f s creens the TouchScreen is currently

employing to accommodate all the installed apps. In Available App Screens, the p re

sence of the two

indicators mean the TouchScreen has two screens to accommodate its installed apps.

Figure 3: Available App Screens

You shou ld think of the mulple screens as residing next to each other in a line. The indicator represents

the screen currently displayed.

To access another screen of TouchScreen apps:

1. Swip e your ﬁnger across the TouchScreen from right to le. The screen is dragged over to reveal

the next screen to the right.

2. To return to a previously viewed screen, sweep your ﬁnger over the screen from le to right.

TouchScreen User Guide

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Midco TCA203 User manual

Midco TCA203 User manual

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