Wincor Nixdorf TH320 Specification

TH320

Thermal Printer

Users Gui de

Edi ti on May 2010

Co py right © Win cor Nix dorf In ter na tio nal GmbH, 2010

The re pro duc ti on, trans mis si on or use of this do cu ment or its con tents is not per mit -

ted wit hout ex press aut ho ri ty.

Of fen ders will be li ab le for da ma ges. All rights, in clu ding rights crea ted by pa tent

grant or re gi stra ti on of a uti li ty mo del or de sign, are re ser ved.

De li very sub ject to avai la bi li ty; tech ni cal mo di fi ca tions pos si ble.

Mi cro soft and Wind ows NT are re gis te red Tra de marks of Mi cro soft Cor po ra ti on in the

U.S.A. and/or ot her coun tries

BEET LE® is a re gis te red tra de mark of the Win cor Nix dorf In ter na tio nal GmbH, Ger ma ny

Contents

Manufacturer’s De cla ra ti on and Ap pro val ........................1

Ge ne ral Aut ho ri za ti on .................................................................................1

FCC-Class A De cla ra ti on............................................................................1

User In for ma ti on .........................................................................................1

Sa fe ty In for ma ti on.......................................................................................2

In struc tions for Main ten an ce .......................................................................3

War ran ty .....................................................................................................3

Re cy cling ....................................................................................................3

Vo lun ta ry Con trol Coun cil for In ter fer en ce (VCCI)

Ra dio Fre quen cy In ter fer en ce Statement ...................................................4

About This Gui de.................................................................5

What is in this gui de....................................................................................5

About the Prin ter .................................................................6

User Con trols..............................................................................................8

Au di ble Beeps .......................................................................................9

Avai la ble prin ter con fi gu ra tions ...................................................................9

Prin ter con fi gu ra ti on iden ti fi ca ti on .........................................................9

Com mu ni ca ti on in ter fa ces.....................................................................9

Prin ter Spe ci fi ca tions ................................................................................10

Set ting up the Prin ter ........................................................12

Get ting Start ed..........................................................................................12

Choo se a lo ca ti on .....................................................................................12

Un pack the prin ter.............................................................................13

Keep the pa cka ging.............................................................................13

Check the pa cking list .........................................................................14

Re mo val of in ter nal re straint items ......................................................14

In stal ling new re ceipt pa per ......................................................................15

In stal ling or re pla cing the rib bon cas set te.................................................16

Re pla cing a used rib bon cas set te .............................................................16

In stal ling a new rib bon cas set te ................................................................17

Con nect the ca bles ...................................................................................18

Cash dra wer ca bles.............................................................................18

Com mu ni ca ti on ca bles ........................................................................19

If in stal ling the USB com mu ni ca ti on ca ble ..........................................20

If in stal ling the Po we red USB ca ble ....................................................20

Po wer supp ly ca ble...................................................................................21

Ca ble rou ting .......................................................................................22

Te sting the prin ter .....................................................................................22

Test Pro ce du re....................................................................................23

Test Prin tout ................................................................................24

Prin ter con fi gu ra tions ................................................................................25

Con fi gu ring the prin ter ..............................................................................26

Com mu ni ca ti on in ter fa ce.....................................................................28

Di ag nos tic mo des .....................................................................................30

En ab le or dis ab le data sco pe mode ....................................................30

En ab le or dis ab le re ceipt test mode ....................................................31

En ab le or dis ab le slip test mode..........................................................31

En ab le or dis ab le MICR test mode......................................................32

Set ting the prin ter emu la tions and soft wa re op tions ............................33

Slip Op tions.........................................................................................33

Set ting Up the Prin ter................................................................................34

Using the Prin ter................................................................36

Prin ting on forms or checks ......................................................................36

Front in ser ti on me thod ........................................................................36

Dro pin me thod.....................................................................................37

Pro per in ser ti on of mul ti-part forms ......................................................37

Ve ri fy ing and va li da ting checks (op tio nal) .................................................39

Tips for Avoi ding Pro blems .......................................................................41

Pre vent over hea ting of the print he ad .................................................41

Avoid Harsh En vi ron ments ..................................................................42

Trou bles hoo ting ................................................................43

Sta tus In di ca tors .......................................................................................43

Ty pi cal Re me dy Pro ce du re .................................................................43

Prin ter beeps.......................................................................................44

Prin ter will not print..............................................................................44

On-line, pa per sta tus, er ror light flas hes..............................................45

Slip-in light does not ope ra te ................................................................46

Check print qua li ty poor.......................................................................46

Re ceipt print qua li ty poor.....................................................................47

Slip sta ti on and MICR pro blems ..........................................................48

The kni fe does not ope ra te..................................................................49

Ot her con di tions........................................................................................50

Manufacturer’s Declaration and Approval

General Authorization

The de vi ce com plies with the re qui re ments of the di -

rec ti ve 2004/108/EC with re gard to ‘Electromagnetic

com pa ti bi lity" and 2006/95/EC “Low Vol ta ge Di rec ti ve”.

The re fo re, you will find the CE mark on the de vi ce or

pa cka ging.

FCC-Class A Declaration

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the

interference at his own expense.

Modifications not authorized by the manufacturer may void users authority

to operate this device.

This class A digital apparatus complies with Canadian ICES-003. Cet

appareil numerique de la classe A est conforme à la norme NMB-003 du

Canada.

Ad di tio nal ly, the TH320 has re cei ved the cUL and UL

ap pro val.

User Information

Win cor Nix dorf In ter na tio nal GmbH does not ac cept re spon si bi li ty for ra dio

and TV in ter fe ren ce and faults that are cau sed by un aut ho ri zed chan ges

1

FE DE RAL COM MU NI CA TIONS COM MIS SI ON (FCC)

that have been made to the de vi ces. Fur ther mo re, ca bles or ot her de vi ces

that have not been ap pro ved by Win cor Nix dorf may not be con nec ted to

the de vi ce. The user is re spon si ble for any faults and in ter fe ren ce that are

cau sed as a re sult.

Re pair work on the de vi ces should only be car ried out by aut ho ri zed and

spe ci al ly trai ned per son nel. Im pro per re pairs will lead to the loss of any

gua ran tee and lia bi li ty claims.

Ex ten si on bo ards with elec tro sta ti cal ly en dan ge red com po nents can be

iden ti fied with this la bel.

Sa fe ty In for ma ti on

This de vi ce con forms to the cor re spon ding sa fe ty re gu la tions for in for ma ti on

tech no lo gy de vi ces, in clu ding elec tro nic office ma chi nes for use in the office

en vi ron ment. Connect only WN approved power supplies.

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If the de vi ce is mo ved from a cold en vi ron ment to a war mer room whe re it

is to be ope ra ted, con den sa ti on could oc cur. The de vi ce must be

com ple te ly dry be fo re being put into ope ra ti on. The re fo re an

ac cli ma ti za ti on time of at least two hours should be ac coun ted for.

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Lay all ca bles and supp ly li nes so that no bo dy can tre ad on them or trip

over them.

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Data ca bles should neit her be con nec ted nor re mo ved du ring elec tri cal

storms.

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Pro tect the de vi ce from vi brat ions, dust, moi stu re and heat, and only

trans port the de vi ce in its ori gi nal pa cka ging (to pro tect it against im pact

and blows).

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Take care to en su re that no fo reign ob jects (e.g. pa per clips) or

li quids can get into the in si de of the de vi ce, as this could cau se

elec tri cal shocks or short cir cuits.

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In case of emer gen cies (e.g. da ma ged hou sing, li quid or fo reign ob jects

get ting into the de vi ce), the de vi ce should be swit ched off im me di ate ly.

n

Ge ne ral ly you should con nect IT-de vi ces only to po wer supp ly sys tems

with se pa ra te ly gui ded pro tec ti ve earth con duc tor (PE), known as TN-S

net works. Do not use PEN con duc tors! Plea se also ob ser ve the

re com men da tions of the norm DIN VDE 0100, part 540, Ap pen dix C2, as

well as EN50174-2, §5.4.3.

SA FE TY IN FOR MA TI ON

2

Instructions for Maintenance

Cle an your TH320 regularly with an ap pro pria te sur fa ce clea ning pro duct.

Make sure that the de vi ce is swit ched off, con nec tor ca bles are un plug ged

and that no moi stu re is al lo wed to get into the in si de of the de vi ce.

Plea se ob ser ve the main ten an ce and clea ning in struc tions for each of the

TH320 components. The se in struc tions can be found in their re spec ti ve

chap ters.

Warranty

Wincor Nixdorf guarantees generally a warranty engagement for 12 months

beginning with the date of delivery. This warranty engagement covers all

those damages which occur despite a normal use of the product.

Damages because of

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im pro per or in suf fi cient main ten an ce,

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im pro per use of the pro duct or un aut ho ri zed mo di fi ca tions of the pro duct,

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ina de qua te lo ca ti on or sur roun dings

will not be covered by the warranty.

For further information of the stipulation look at your contract.

All parts of the product which are subject to wear and tear are not included

in the warranty engagement.

Please order spare parts at the Wincor Nixdorf customer service.

Recycling

En vi ron men tal pro tec ti on does not be gin when the

time has come to dis po se of the TH320; it be gins with

the ma nu fac tu rer. This pro duct was de sig ned ac cor -

ding to our in ter nal norm “En vi ron men tal cons ci ous

pro duct de sign and de ve lop ment”.

The TH320 is ma nu fac tur ed wit hout the use of CFCs und CCHS and is

pro du ced main ly from reu sa ble com po nents and ma te ri als. The pro ces sed

plas tics can, for the most part, be re cy cled. Even the pre ci ous me tals can

be re co ver ed, thus sa ving ener gy und cost ly raw ma te ri als.

3

INSTRUCTIONS FOR MAINTENANCE

Plea se do not stick la bels onto plas tic case parts. This would help us to

re-use com po nents and ma te ri al. You can pro tect our en vi ron ment by only

swit ching on your equip ment when it is ac tu al ly nee ded. If pos si ble, even

avoid the stand-by-mode as this was tes ener gy, too. Also switch your

equip ment off when you take a lon ger bre ak or fi nish your work.

Cur rent ly at pre sent, the re are still some parts that are not reu sa ble.

Win cor Nix dorf gua ran tees the en vi ron men tal ly safe dis po sal of the se parts

in a Re cy cling Cen ter, which is cer ti fied pur su ant to ISO 9001.

So don’t sim ply throw your TH320 on the scrap heap when it has ser ved its

time, but take ad van ta ge of the en vi ron men tal ly smart up-to-date re cy cling

me thods!

Plea se con tact your com pe tent branch for in for ma ti on on how to re turn and

re-use de vi ces and dis po si ble ma te ri als.

Voluntary Control Council for Interference (VCCI)

Radio Frequency Interference Statement

This is a Class B product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI). If

this equipment is used in a domestic environment, radio disturbance may

arise. When such trouble occurs, the user may be required to take

corrective actions.

RECYCLING

4

About This Guide

What is in this guide

The four chapters that follow are organized according to what you want to

learn about the printer, learn about the set up, operation, and routine testing

and servicing of the printer.

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Chapter About the Printer

What the printer does

How it communicates

Operator controls

Standard features

General Specifications

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Chapter Setting up the Printer

Preparing for installation

What comes with the printer

Packaging

Connecting the printer to the system

Configuring the printer for your needs

Testing the printer

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Chapter Operating the Printer

Printing on forms or checks

Verifying and validating checks

Clearing paper jams

Tips for preventing problems

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Chapter Troubleshooting and Service

Error signals visual and audible

Finding and solving printer problems

Technical support

No tes in the ma nu al are mar ked by this sym bol.

This sym bol is used for war nings.

ABOUT THE PRINTER

5

About the Printer

The TH320 is a low-cost, high-efficiency, point-of-sale (POS) printer that

boasts the smallest footprint of any hybrid printer. It features fast

monochrome or two-color receipt printing plus a drop in validation print

station. The TH320 provides maximum flexibility, performance, and

reliability.

It consists of two specialized printers in one compact package: a two-color

thermal printer on top that prints receipts, and an impact slip printer to print

on forms and checks that you insert. Built-in MICR check reading or

validation is an optional feature of the TH320 printer.

WHAT IS IN THIS GUIDE

6

Receipt

Front Cover

Slip of Check

Re ceipt Cover

On-line, Pa per

Sta tus, Er ror light

(green)

Pa per Feed But ton

Slip in Light (green)

The TH320 fits easily in spaces where no other hybrid printer can and

connects to most host computers via the 25-pin RS-232 interface or USB or

PoweredUSB interface.

The printer’s standard command set allows it to work with software written

for Wincor Nixdorf or other compliant printers. A variety of sensors enables

the printer to communicate its status to the host computer. The printer also

has an electronic journal feature.

The easy-to-use thermal printer requires no ribbon or ink cartridge. Load

new paper by simply opening the receipt cover and dropping in a new roll.

The impact printer provides the power and flexibility to print on checks or

multi-part forms up to four plies, in a wide variety of sizes and orientations.

This section describes the printer’s features and options in more detail.

7

WHAT IS IN THIS GUIDE

User Controls

The printer has the following controls:

The Paper Feed button (1) advances the receipt paper and is used in

navigating configuration menus.

The On-line, Paper Status, Error light (2) shows the printer status by

shining or flashing.

The slip-in light (3) indicates that a form is inserted properly.

The reset button (4) clears the printer’s memory and resets the printer.

USER CONTROLS

8

Front Cover

Slip of Check

Re ceipt Cover

Re set Button

On-line, Pa per

Sta tus, Er ror light

(green)

Pa per Feed But ton

Slip in Light (green)

Receipt

Au di ble Beeps

After power is applied or after reset, the printer normally emits a single

beep. This indicates that the printer has successfully completed its

startup and self-test routine.

If, after startup or reset, the beeping continues in a single, double, or triple

pattern, an internal failure has occurred. Please call your service

representative.

Available printer configurations

There are several configurations of the printer, depending on the

combination of desired options.

Prin ter con fi gu ra ti on iden ti fi ca ti on

See the sample below to determine the printer configuration. The printer

configuration identification (model ID) is located on the model label attached

to the back of the printer. This information is also shown on the installation

quality report card. The model ID description is shown below.

Com mu ni ca ti on in ter fa ces

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RS-232C serial interface (25-pin)

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Universal Serial Bus (USB)

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Powered USB

9

AVAILABLE PRINTER CONFIGURATIONS

Printer Specifications

Printer Output

Receipt Station Slip Station

Print Method Direct Thermal, 203 DPI 9-Pin Impact

Character Cell Size 13 X 24, 10 X 24 7 X 7, 12 X 7, 5 X 9

CPI 15.6 & 20.3 13.9 & 16.8

Print Columns 44 & 56 42 & 51

Print Line Width 72 mm (2.8 in.) 76.8 mm (3.02 in.)

Printing Speed Monochrome 80 LPS

(250 mm/sec)*

Color 29.6 LPS (100 mm/sec)

4.8 LPS

Character Sets Page 437, 737, 850, 852, 858 (with Eurosymbol), 860, 862, 863, 865, 866,

and 1252 (Expanded character sets available)

Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8 and JAN13 (EAN),

Interleaved 2 of 5, Codabar, PDF 417 (receipt station only) GS1 DataBar

Auto Cutter Partial Cut, leaves 5mm uncut on left edge

MICR Reader (option)

Character sets/fonts E-13B and CMC-7, auto discriminate (Integrated in slip station)

Check Read Rate 99% minimum

Parsing Formats E-13B only. Programmable to any format

Physical

Dimensions

(W x D x H)

165.10 mm x 289.56 mm x 167.64 mm (6.5 in. x 11.4 in. x 6.6 in.)

Weight ca. 3.6 kg (approximately 8 pounds)

Power Requirements 24 VDC, 3 Amps

Software and Firmware Capability

Emulations Available Application Compatible Escape Commands (ACEC) A756

Data Buffer 8K

PRINTER SPECIFICATIONS

10

* as of serial number K06440000, former values:180 mm/sec (59 LPS)

User Memory 2 to 12 MB: (optional)

shared for graphics, logos, user defined characters, user data storage, and

electronic jounal

Communication Board Architecture supports:

25-pin RS232, USB, Powered USB

Printer Drivers OLE POS for Windows XP and XP embedded, Java POS, USB

Thermal Paper Requirements

Paper Type Direct Thermal, POS Grade(s), special requirements for color printing

Paper Roll

(W x Dia.)

80 mm x 83 mm (3.15 in. x 3.27 in.)

Impact Slip Forms Requirements

Size 69.85 mm x 127.00 mm (2.75 in. x 5.00 in.) minimum front & side

Maximum Length 279.4 mm (11.00 in.)

Number of Plies 1 - 4 ply multipart

Miscellaneous

Certifications EMC emissions: EN55022:1998 Class B ITE emission requirements (EU);

FCC 47 CFR Part 15, Class B emissions requirements (USA), VCCI Class

B ITE emissions requirements (Japan); AS/NZS 3548:2002/CISPR22

Class B ITE emission requirements (Australia); EMC Immunity:

EN55024:1998/A1:2001

Information technology equipment (EU)

Reliability Thermal Print Mechanism; 200 KM paper (59M lines) monochrome,

100 KM twocolor (53 M lines),

Auto Knife Cutter; 1.5M cuts

Impact Print Mechanism; 15 M lines

Impact Printhead; 200M characters,

MICR reader; 200,000 Reads

Paper Thickness 0.014 in. maximum (0.35 mm)

11

PRINTER SPECIFICATIONS

Setting up the Printer

Getting Started

Before setting up the printer, be sure you read and understand each of the

sections in this chapter. The sections are presented in the sequence that

they should be performed.

Choose a location

The TH320 printer being only 16,5 cm (6.5 inches) wide requires very little

counter space and may be set on or near the host computer. With the

RS-232C interface, you can place the printer up to 15 m (50 feet) (with the

USB interface up to 5 m (15 feet), PoweredUSB 3.8 m (12.5 feet) from the

BEETLE/host computer and power supply.

Do not place the printer in any dusty environment or anywhere that spillage

of drinks or other liquids can occur.

GETTING STARTED

12

28,96 cm (11,4 in.)

16,5 cm (6,5 in.)

16,76 cm (6,6 in.)

Place the printer on a level surface, and make sure there is enough room to

open the receipt cover to change the paper and to open the front cover to

change the impact printer’s ribbon cassette.

Devices such as CRT monitors or large metal surfaces can affect the

printer’s magnetic field and cause intermittent check reading errors. Be sure

to locate the printer away from such sources of interference.

Be sure to leave adequate space at the rear of the printer for connecting

and accessing the cables.

If the printer has a built in Magnetic Ink Character Recognition (MICR)

check reader, you may need to make additional adjustments to the printer’s

location.

Unpack the printer

Keep the pa cka ging

The packing materials protect the printer and help prevent damage. Be sure

to save all the packaging materials -including the cardboard supports in the

slip path.

13

UNPACK THE PRINTER

Remove and save the cardboard supports from the slip path after you have

placed the printer in its user position.

Check the pa cking list

Before installation, check that all the items on this list are included (printers

shipped in bulk may not include all these items):

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Printer (enclosed in a plastic bag with corrugated pack)

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Test printout protecting the printhead (inside receipt bucket)

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Cardboard support for cantilever (on slip table)

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Power supply with cable connecting to printer and power supply cord

connecting to power outlet (only if ordered with the printer)

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Ribbon cassette

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Setup Guide

Re mo val of in ter nal re straint items

Internal packing restraints within the printer provide protection against

severe physical shock that occurs during shipment.

1. Remove these items only after placing the printer in its user position

2. Save all restraints and packaging materials for future use.

Having these packing materials on hand simplifies preparation of the printer

for shipping or for long-term storage.

UNPACK THE PRINTER

14

Installing new receipt paper

If the online paper status error light blinks, Change the paper as soon

as convenient to avoid running out of paper part way through a

transaction.

If the On-line, Paper Status, Error light blinks fast, the paper is out. Change

the paper immediately or data may be lost. The printer can accept and store

only a limited amount of data without paper. Memory overload can occur in

the buffer, leading to a total loss of data.

If you are changing the type of paper (monochrome vs. two-color version or

manufacturer type) send the “Set paper type” (1D 81 m n) command

(description found in the "Programming Guide"). Refer to the “Set paper

type” selection in the configuration menu. See the section on

"Configuring the printer".

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Open the receipt cover and remove the used roll and core (if present).

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Tear off the end of the new roll so that the edge is loose.

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Place the roll into the paper bucket with the paper unrolling from the

bottom of the roll, and with a few inches of paper extending over the

cabinet front.

Paper must unroll from the bottom of the roll to insure that the image

prints.

15

INSTALLING NEW RECEIPT PAPER

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Close the receipt cover while holding the paper over the front of the

cabinet.

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Remove the excess paper by tearing it against the tear-off blade.

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Press the paper feed button to advance the paper if necessary.

Installing or replacing the ribbon cassette

Change the impact printer’s ribbon cassette if it is printing lightly or

produces marks, lines or other inconsistent printing on the slip.

Use of other than an approved ribbon cassette can void all warranties and

cause damage from jamming and other ribbon problems.

Replacing a used ribbon cassette

Open the front cover (1) by grasping the cover on each side near the top

and swing toward you.

Pinch in tabs (2) of the old ribbon cassette and pull straight upward to

remove it.

Continue to “Installing a new ribbon cassette” step 2.

INSTALLING OR REPLACING THE RIBBON CASSETTE

16

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