ZyXEL Communications V310 User manual

www.zyxel.com

V310

IP Phone

IMPORTANT!

READ CAREFULLY

BEFORE USE.

KEEP THIS GUIDE

FOR FUTURE

REFERENCE.

ZyXEL Communications Corporation

Version 1.00

Edition 1, 02/2012

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V310 User’s Guide2

IMPORTANT!

READ CAREFULLY BEFORE USE.

KEEP THIS GUIDE FOR FUTURE REFERENCE.

Graphics in this book may differ slightly from the product due to differences in operating systems,

operating system versions, or if you installed updated firmware/software for your device. Every

effort has been made to ensure that the information in this manual is accurate.

Related Documentation

•Quick Start Guide

The Quick Start Guide is designed to help you get up and running right away. It contains

information on setting up and configuring the V310.

Contents Overview

V310 User’s Guide

3

Contents Overview

User’s Guide .......................................................................................................................................11

Introducing the V310 ...............................................................................................................................13

Hardware .................................................................................................................................................16

Tutorials ..................................................................................................................................................23

Technical Reference ..........................................................................................................................33

Using the LCD Screen ............................................................................................................................35

Phonebook and Call History ....................................................................................................................39

Phone Settings and Alarm Clock ............................................................................................................44

Network Settings .....................................................................................................................................49

SIP Settings and SIP Accounts ...............................................................................................................56

System Settings ......................................................................................................................................60

The Web Configurator .............................................................................................................................63

The Dashboard Screen ...........................................................................................................................67

Monitor ....................................................................................................................................................69

Network Setup .........................................................................................................................................73

Phone ......................................................................................................................................................85

VPN .........................................................................................................................................................95

SIP Global Settings and SIP Accounts .................................................................................................103

Maintenance ..........................................................................................................................................117

Troubleshooting ....................................................................................................................................125

Contents Overview

V310 User’s Guide

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Table of Contents

V310 User’s Guide

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Table of Contents

Contents Overview ..............................................................................................................................3

Table of Contents .................................................................................................................................5

Part I: User’s Guide......................................................................................... 11

Chapter 1

Introducing the V310..........................................................................................................................13

1.1 Overview ...........................................................................................................................................13

1.2 Applications .......................................................................................................................................13

1.2.1 Make Calls via Internet Telephony Service Provider ...............................................................13

1.2.2 Make Calls via IP-PBX ............................................................................................................14

1.2.3 Make Peer-to-Peer Calls .........................................................................................................15

1.3 Ways to Manage the V310 ................................................................................................................15

1.4 Good Habits for Managing the V310 .................................................................................................15

Chapter 2

Hardware .............................................................................................................................................16

2.1 Overview ...........................................................................................................................................16

2.2 Physical Features ..............................................................................................................................16

2.2.1 The LCD Screen ......................................................................................................................19

2.3 Phone Functions ...............................................................................................................................20

2.3.1 Making a Call ...........................................................................................................................20

2.3.2 Receiving a Call .......................................................................................................................20

2.3.3 Ending a Call ...........................................................................................................................20

2.3.4 Changing the Volume ..............................................................................................................21

2.3.5 Muting a Call ............................................................................................................................21

2.3.6 Placing a Call on Hold .............................................................................................................21

2.3.7 Using Voicemail .......................................................................................................................21

2.3.8 Making Conference Calls ........................................................................................................21

2.3.9 Transferring a Call ...................................................................................................................22

Chapter 3

Tutorials...............................................................................................................................................23

3.1 Overview ...........................................................................................................................................23

3.2 Setting Up a Network Connection .....................................................................................................24

3.3 Configuring VoIP Options ..................................................................................................................27

3.4 Placing a Call ....................................................................................................................................29

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3.4.1 Receiving an Incoming Call on a 2nd Line ..............................................................................29

3.5 Making a Conference Call .................................................................................................................30

3.6 Retrieving Voice Mail .........................................................................................................................31

3.7 Setting the Time on Your V310 .........................................................................................................31

Part II: Technical Reference............................................................................33

Chapter 4

Using the LCD Screen........................................................................................................................35

4.1 Overview ...........................................................................................................................................35

4.2 Navigation .........................................................................................................................................35

4.3 Entering Numbers, Letters and Symbols ..........................................................................................35

4.4 LCD Menu Overview .........................................................................................................................36

4.5 The LCD Status Screen ....................................................................................................................38

4.6 Entering the Menu System ................................................................................................................38

Chapter 5

Phonebook and Call History..............................................................................................................39

5.1 Overview ...........................................................................................................................................39

5.1.1 What You Can Do in This Chapter ...........................................................................................39

5.2 View Phonebook Contacts ................................................................................................................39

5.3 Add a Phonebook Entry ....................................................................................................................40

5.4 Search for a Phonebook Contact ......................................................................................................40

5.5 Delete a Phonebook Contact ............................................................................................................41

5.6 Call a Phonebook Contact ................................................................................................................42

5.7 View Calls Logs .................................................................................................................................42

Chapter 6

Phone Settings and Alarm Clock......................................................................................................44

6.1 Overview ...........................................................................................................................................44

6.1.1 What You Can Do in This Chapter ...........................................................................................44

6.2 The Always Forward Menu ...............................................................................................................44

6.3 The Busy Forward Menu ...................................................................................................................45

6.4 The No Answer Forward Menu .........................................................................................................45

6.5 The Speed Dial Menu .......................................................................................................................46

6.6 The Auto Answer Menu .....................................................................................................................46

6.7 The Ring Tone Menu .........................................................................................................................47

6.8 The Music On Hold Menu .................................................................................................................47

6.9 The Language Menu .........................................................................................................................48

6.10 The Alarm Clock Menu ....................................................................................................................48

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Chapter 7

Network Settings ................................................................................................................................49

7.1 Overview ...........................................................................................................................................49

7.1.1 What You Can Do in This Chapter ...........................................................................................49

7.2 The Network Status Menu .................................................................................................................49

7.3 The Network Protocol Menu ..............................................................................................................50

7.4 The WAN Setup Menu ......................................................................................................................50

7.5 The LAN Setup Menu ........................................................................................................................51

7.6 The Bridge Setup Menu ....................................................................................................................51

7.7 The VLAN Setting Menu ...................................................................................................................52

7.8 The DNS Setting Menu .....................................................................................................................52

7.9 The DHCP Server Menu ...................................................................................................................53

7.10 The NTP & Time Menu ...................................................................................................................53

7.11 The IPv6 Setting Menu ....................................................................................................................53

7.12 The IEEE 802.1x Menu ...................................................................................................................54

7.13 The Daylight Saving Menu ..............................................................................................................54

Chapter 8

SIP Settings and SIP Accounts .........................................................................................................56

8.1 Overview ...........................................................................................................................................56

8.1.1 What You Can Do in This Chapter ...........................................................................................56

8.2 The Port Setting Menu ......................................................................................................................56

8.3 The Codec Setting Menu ..................................................................................................................57

8.4 The RTP Packet Size Menu ..............................................................................................................57

8.5 The RFC2833 Payload Menu ............................................................................................................57

8.6 The SIP Account Setup Menu ...........................................................................................................58

8.7 The SIP Account New Menu .............................................................................................................58

8.8 The SIP Account Delete Menu ..........................................................................................................59

Chapter 9

System Settings..................................................................................................................................60

9.1 Overview ...........................................................................................................................................60

9.1.1 What You Can Do in This Chapter ...........................................................................................60

9.2 The Date/Time Menu ........................................................................................................................60

9.3 The Version Menu .............................................................................................................................61

9.4 The Serial Number Menu ..................................................................................................................61

9.5 The Factory Reset Menu ...................................................................................................................62

9.6 The Reboot Menu .............................................................................................................................62

Chapter 10

The Web Configurator........................................................................................................................63

10.1 Overview .........................................................................................................................................63

10.2 Accessing the Web Configurator .....................................................................................................63

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10.2.1 Navigation Panel ...................................................................................................................64

10.2.2 Main Window .........................................................................................................................65

Chapter 11

The Dashboard Screen.......................................................................................................................67

11.1 Overview .........................................................................................................................................67

11.1.1 What You Can Do in this Chapter ..........................................................................................67

11.2 Dashboard Screen ..........................................................................................................................67

Chapter 12

Monitor.................................................................................................................................................69

12.1 Overview .........................................................................................................................................69

12.1.1 What You Can Do in this Chapter ..........................................................................................69

12.2 Call History ......................................................................................................................................69

12.2.1 Missed Calls ..........................................................................................................................69

12.2.2 Answered Calls ......................................................................................................................70

12.2.3 Dialed Calls ...........................................................................................................................71

Chapter 13

Network Setup.....................................................................................................................................73

13.1 Overview .........................................................................................................................................73

13.1.1 What You Can Do in This Chapter .........................................................................................73

13.1.2 What You Need to Know About Network Setup .....................................................................73

13.2 LAN Port Settings ............................................................................................................................74

13.2.1 IPv4 Settings ........................................................................................................................75

13.2.2 IPv6 Settings ........................................................................................................................77

13.3 PC Port Settings ..............................................................................................................................78

13.4 NTP & Time Settings .......................................................................................................................79

13.5 Routing Table ..................................................................................................................................81

13.6 SNMP ..............................................................................................................................................82

Chapter 14

Phone...................................................................................................................................................85

14.1 Overview .........................................................................................................................................85

14.1.1 What You Can Do in this Chapter ..........................................................................................85

14.2 Phone Book .....................................................................................................................................86

14.3 Alarm Clock .....................................................................................................................................87

14.4 Call Forward ....................................................................................................................................88

14.5 Speed Dial .......................................................................................................................................89

14.6 Ring Tone ........................................................................................................................................90

14.7 Dial Plan ..........................................................................................................................................91

14.7.1 Add/Edit Dial Plan ..................................................................................................................92

14.8 Voice Settings .................................................................................................................................93

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Chapter 15

VPN ......................................................................................................................................................95

15.1 Overview .........................................................................................................................................95

15.1.1 PPTP .....................................................................................................................................95

15.1.2 IPSec .....................................................................................................................................96

15.1.3 What You Can Do in This Chapter .........................................................................................96

15.1.4 What You Need to Know About IPSec VPN Setup ................................................................96

15.2 IPSec VPN ......................................................................................................................................98

15.2.1 IPSec VPN Advanced .........................................................................................................100

15.3 PPTP .............................................................................................................................................101

Chapter 16

SIP Global Settings and SIP Accounts...........................................................................................103

16.1 Overview .......................................................................................................................................103

16.1.1 What You Can Do in This Chapter .......................................................................................103

16.1.2 What You Need to Know About Network Setup ...................................................................103

16.2 SIP Port Settings ...........................................................................................................................109

16.3 SIP Codec Settings .......................................................................................................................110

16.4 SIP Other Settings ........................................................................................................................ 111

16.5 SIP Accounts .................................................................................................................................112

16.5.1 SIP Account Configuration ..................................................................................................112

Chapter 17

Maintenance......................................................................................................................................117

17.1 Overview .......................................................................................................................................117

17.1.1 What You Can Do in This Chapter .......................................................................................117

17.2 Auto Configuration ........................................................................................................................118

17.3 Upgrade Firmware ........................................................................................................................119

17.4 Backup/Recover ............................................................................................................................120

17.4.1 Backup Configuration ..........................................................................................................120

17.4.2 Restore Configuration ..........................................................................................................121

17.5 System Authority ..........................................................................................................................121

17.6 Factory Defaults ............................................................................................................................122

17.7 Reboot System ..............................................................................................................................122

Chapter 18

Troubleshooting................................................................................................................................125

18.1 Overview .......................................................................................................................................125

18.2 Power, Hardware Connections, and LEDs ....................................................................................125

18.3 Internet Access .............................................................................................................................127

18.4 Phone Calls and VoIP ...................................................................................................................128

Appendix A Setting Up Your Computer’s IP Address ......................................................................131

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Appendix B Pop-up Windows, JavaScripts and Java Permissions..................................................159

Appendix C Legal Information .........................................................................................................171

Index ..................................................................................................................................................175

11

PART I

User’s Guide

12

V310 User’s Guide 13

CHAPTER 1

Introducing the V310

1.1 Overview

This chapter introduces the main applications and features of the V310. It also introduces the ways

you can manage the V310.

The V310 is an IP phone that allows you to make phone calls over the Internet. Sending voice

signals over the Internet is called Voice over IP (VoIP). VoIP allows you to call other IP phones,

mobile phones or landlines all over the world.

The V310 is packed with features - including multiple lines, phonebook, conference calls, call

transfer, call hold, and many more.

You can configure and manage the V310 directly, using its multi-function keypad and LCD screen.

Alternatively, access the internal web configurator using a computer connected to the network for

remote administrative configuration.

The V310’s Ethernet ports allow you to connect it to your Local Area Network (LAN) and your

computer. Your computer can access the LAN through the V310, as shown in the following figure. A

is your computer, B is your V310 and C is your modem or router.

1.2 Applications

Here are some examples of how you can use your V310.

1.2.1 Make Calls via Internet Telephony Service Provider

In a home or small office environment, you can use the V310 to make and receive VoIP telephone

calls through an Internet Telephony Service Provider (ITSP).

The following figure shows a basic example of how you make a VoIP call through an ITSP. In this

example, you make a call from your V310 (A in the figure), which sends the call through your

Chapter 1 Introducing the V310

V310 User’s Guide

14

modem or router (B) to the Internet and the ITSP’s SIP server (C). The VoIP call server forwards

calls to PSTN (Public Switched Telephone Network) phones through a trunking gateway (D) to

phones on the PSTN network (E). The VoIP call server also forwards calls to IP phones (F) through

the Internet.

Figure 1 Internet Telephony Service Provider Application

1.2.2 Make Calls via IP-PBX

If your company has an IP-PBX (Internet Protocol Private Branch Exchange), such as the ZyXEL

ISG50, you can use the V310 to make and receive VoIP telephone calls through it.

In this example, you make a call from your V310 (A in the figure), which sends it to the ISG50. The

ISG50 forwards calls to PSTN phones (B) on the PSTN network. The ISG50 also forwards calls to IP

phones (C) through an IP network (this could include the Internet).

Figure 2 IP-PBX Application

Chapter 1 Introducing the V310

V310 User’s Guide

15

1.2.3 Make Peer-to-Peer Calls

Use the V310 to make a call to the recipient’s IP address without using a SIP server. Peer-to-peer

calls are also called “Point to Point” or “IP-to-IP” calls. You must know the peer’s IP address in order

to do this.

The following figure shows a basic example of how you would make a peer-to-peer VoIP call. You

make a call on your V310 (A), which sends your call through your modem or router (B) and the

Internet to the peer VoIP device (C).

Figure 3 Peer-to-peer Calling

1.3 Ways to Manage the V310

Use any of the following methods to manage the V310.

• Hardware keys. Use the control keys and LCD menus on the V310 for basic configuration.

• Web Configurator. This is for everyday management of the V310 using a (supported) web

browser.

• FTP. Use File Transfer Protocol for firmware upgrades and configuration backup/restore.

1.4 Good Habits for Managing the V310

Do the following things regularly to make the V310 more secure and to manage the V310 more

effectively.

• Change the web configurator password. Use a password that’s not easy to guess and that

consists of different types of characters, such as numbers and letters.

• Write down the password and put it in a safe place.

• Back up the configuration (and make sure you know how to restore it). Restoring an earlier

working configuration may be useful if the device becomes unstable or even crashes. If you

forget your password, you will have to reset the V310 to its factory default settings to access the

web configurator. If you backed up an earlier configuration file, you would not have to totally re-

configure the V310. You could simply restore your last configuration.

V310 User’s Guide 16

CHAPTER 2

Hardware

2.1 Overview

This chapter describes the V310’s physical features, and how to use the phone functions.

2.2 Physical Features

This section discusses the V310’s front, side and base panel hardware features. See your Quick

Start Guide for descriptions of how to set up the V310’s hardware and network connections.

Figure 4 Front Panel Hardware

Chapter 2 Hardware

V310 User’s Guide

17

The following table describes the front panel hardware.

Table 1 Front Panel Hardware

LABEL DESCRIPTION

1 Incoming Call Indicator

2 Handset cradle

3 LCD (Liquid Crystal Display) screen.

4 CONTACT Use this to access the phone book menu.

5 CALL LOG Use this to view the summary list of missed/dialed/received calls.

6 Navigator Use this to move around the V310’s screens. Press to go up one line in a

menu, and press to go down one line. In a field, press to move one

space to the right, and press to move one space to the left. When you are

editing a field, press to go to the end of the field and then press to delete

the character to the left of the cursor.

OK Press this to enter a menu or confirm your selection.

7 MENU Press this to display the V310’s configuration menu. When the menu displays,

you can press this key again to exit the menu or go back to the previous

menu. The menu is not accessible when a call is in progress.

8 EXIT Press this to go back to the previous menu.

9Speed Dial/BLF

Keys

Press a key to call the phone number using speed dial.

A key’s LED is on when BLF (Busy Lamp Field) monitoring is enabled to show

the line status from a SIP server for a speed dial number.

• The LED stays green when the phone number is registered to a SIP server

and the line is not in use.

• The LED stays red when the line is busy.

• The LED blinks red when there is an incoming call on the line.

10 Function keys The LEDs (lights) in these keys illuminate when they are active.

VOICE MSG Use this to check your voicemail messages, once the

voicemail number is configured in the V310.

DND Use this to toggle the Do Not Disturb function on or off.

MUTE Use this to mute the current call. The V310 no longer

transmits a signal, but you can still hear the incoming

signal.

SPEAKER Use this to activate a line using the speakerphone, or

to transfer a call to the speakerphone when using the

handset or the headset.

When a line is active and you are using the

speakerphone, press this key to hang up.

11 Action keys TRANSFER Use this to transfer a call to another phone.

CONF Use this to set up a conference call between the V310

and two other phones, or to split a conference call you

set up into two separate calls.

HOLD Use this to put a call on hold. Press it a second time to

take the call off hold.

REDIAL Use this to dial the last number that was called from

the V310.

Chapter 2 Hardware

V310 User’s Guide

18

Figure 5 Side Panel

The following table describes the side panel hardware.

12 Alphanumeric

keypad

Use this to enter numbers, letters and symbols. The alphanumeric keypad has

three input modes: Numeric, Lowercase Alphabet, and Uppercase Alphabet.

Press a key multiple times to access the different characters. For example,

press 9 four times to enter “y”.

Use the # key to start a call, once you have entered the phone number.

13 LINE1/LINE2 Press these to select the phone line you want to use. The V310 has two phone

lines.

• If a line key’s LED is off, the line is not active.

• If a line key’s LED stays green, the line is active and the V310 is placing an

outgoing call or answering an incoming call on that line.

• If a line key’s LED stays red, the line is busy.

• If a line key’s LED is blinking red, a call is on hold on that line.

14 Volume keys Use the key to increase the volume, and use the key to decrease it.

• When you use the handset, these keys control the handset’s listening

volume.

• When you use the speakerphone, these keys control the internal speaker

volume.

Table 2 Side Panel Hardware

LABEL DESCRIPTION

1 Handset port Use the included handset cable to attach the handset to this port.

Table 1 Front Panel Hardware (continued)

LABEL DESCRIPTION

Chapter 2 Hardware

V310 User’s Guide

19

Figure 6 Base Panel Hardware

The following table describes the rear panel hardware.

2.2.1 The LCD Screen

When the V310 is on, the LCD (Liquid Crystal Display) screen shows either the status screen, a

phonebook screen, or a configuration menu.

The LCD menus allow you to configure and control the V310. See Chapter 4 on page 35 for details

on configuring the V310 via the LCD menus.

Table 3 Base Panel Hardware

LABEL DESCRIPTION

1 Stand sockets Use these to attach the included stand (if you do not wall-mount the

V310).

2 Wall-mounting holes Use these to hang the V310 on a wall.

3 Power socket (6V DC) Attach the power adaptor (not included), if you are not using Power

over Ethernet.

4 LAN port Use an Ethernet cable to connect the V310 to your network.

5 PC port Use an Ethernet cable to connect a computer for configuration.

Chapter 2 Hardware

V310 User’s Guide

20

2.3 Phone Functions

This section describes how to use your V310’s basic telephone functions. See Chapter 4 on page 35

for information on the using the V310’s LCD screen menus and Chapter 5 on page 39 for

information on how to use the V310’s phonebook.

2.3.1 Making a Call

You can configure two SIP accounts (LINE1 and LINE2) on the V310. Outgoing calls use the first

SIP account by default.

1 Start the call:

• If you want to use the handset with the first SIP account:

Lift the handset.

• If you want to use the speakerphone with the first SIP account:

Press the SPEAKER key.

• If you want to use the speakerphone with a specific SIP account:

Press the LINE1 or LINE2 key.

• If you want to use the second SIP account and the first account is in use:

Press the HOLD key to put the first call on hold, and then press the LINE2 key.

2 Check that you can hear a dial.

3 Enter the number you want to call. If you have numbers stored in the V310’s phone book, you can

use the navigator to select from the list of entries.

4 Press the # key.

During the call:

• If you are using the speakerphone, you can switch to the handset by lifting it off the hook.

• If you are using the handset, you can switch to the V310’s speakerphone by pressing the

SPEAKER key.

Note that the call ends if you are using the speakerphone and press the SPEAKER key.

2.3.2 Receiving a Call

When the phone rings, do one of the following:

• Pick up the handset to receive the call using the handset.

• Press the SPEAKER key to receive the call using the internal speakerphone.

• Press the LINE1 or LINE2 key to answer calls using a specific SIP account.

2.3.3 Ending a Call

When you want to end a call, do one of the following:

• If you are using the handset, replace it in the cradle.

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ZyXEL Communications V310 User manual

ZyXEL Communications V310 User manual

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