Roche MagNA Pure 96 Short Guide

Brand: Roche

Model: MagNA Pure 96

Type: Short Guide

MagNA Pure 96 System

Error codes and troubleshooting

For further information and interpretation of the codes, please refer to the operator’s manual (OM):

MagNA Pure 96 System Operator’s Manual 4.0, SW 3.2 and Addendum 1, October 2019

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Error Code Help text Problem Solution

2.2.5.005

2.2.5.005.1

Run aborted Needle bent Exchange needle, if the error persists

check reagent rack.

2.4.030.2.0.0

The execution of the command

ReagentsHead. PipetteReagent

failed

The execution of the command

Process Head.TipsPickup failed

The execution of the command

ProcessStation.Apply failed

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

2.11.5.0.103004.103.0

“LPS Teaching Edge

not found”

Edge was not found while teach-

ing Liquid

Present Sensor in XY Direction.

1. Clean Tip Park Plate

2. Check last row of Tip Park Plate

3. Check tray underneath Tip Park Plate

4. Restart Instrument

If the error persists, create a problem

report and contact your local Roche

service partner.

OM page 186

Error Code Help text Problem Solution

2.11.5.0.106002.<n>.0

<n>:

106 = needle 1

107 = needle 2

108 = needle 3

109 = needle 4

Needle bent 1. Check if the needle <n> is bent (if

visible)

2. Check the initialization bolt and the

needles for salts/liquids.

3. Clean either the initialization bolt and/

or needles if necessary.

4. Replace needle <n> manually.

Restart instrument.

If the error persists, create

a problem report and

contact your local Roche

service partner.

OM page 186

2.11.5.0.183003.183.0

Incubator temperature is out of

range, too high.

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

Error Code Help text Problem Solution

2.12.1.2.0.58.0

Hardware Exception

on BlockTCMotor

Controller

Offset too large during movement

instruction

The y-direction (forward and backward

movement) of the process station cannot

be initialized. Foreign material could be

obstructing the movement, e.g., lost tips.

1. Switch off the instrument.

2. Check the process station for parts

that may be blocking the y-movement

of the incubator plate and remove

them.

3. Remove the purication rack and

4. Switch on the instrument.

If the Error persists, create a problem

report and contact your local Roche

service partner.

OM page 187

Error Code Help text Problem Solution

2.12.1.4.0.2701.0

2.12.1.5.0.2701.0

Hardware Exception

#2701 on Robotics-

Fluid <n> Controller

<n> can be 1 or 2,

depending on the

channel

The optical ow sensor (OFS)

has detected that no system uid

or too many bubbles are in the

reagent loop unit of channels 1 or

2 (4) or channels 3 or 4 (5).

1. Restart instrument several times to ll

the 4 reagent-channels.

2. Verify that the needles are dispensing

system uid. Replace blocked needles.

After every drain (new installation or

reactivation of an instrument) the uid

channels are empty and need more

than one initialization to be lled

completely.

The OFS is part of the MagNA Pure 96

Reagent Loop Unit, which is an acces-

sory and can be replaced by the

operator.

If the error persists, create a problem

report and contact your local Roche

service partner.

OM page 188

2.12.1.5.0.571.0

Needle 3 Z Motor, mechanically

blocked

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

Error Code Help text Problem Solution

2.2.5.001.8

Tips unexpected During Load Check the warning

appears

“Waste Rack Position 2: Tips un-

expected at xx”

1. Make sure the tip trays are properly

inserted

2. Make sure the waste rack is clean and

no parts (tips etc.) are present under-

neath the empty tip trays

3. Make sure the waste rack is pushed

completely to the back

4. If all of the above does not help, re-

place the waste rack (accessory)

2.5.004.1

The Tip Tray on the Waste Rack is

not loaded.

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

2.5.004.18

Waste Rack Position 3: Tip Tray

missing

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

2.11.5.0.103001.103.0

No empty tip tray in

waste rack to drop

tips.

Possible Causes

• No empty waste tray

• Waste tray not detected by the

LPS -> Dirty LPS / Damaged LPS

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

2.4.022.1.2.0

Instrument Access

Error 2

Possible Causes

• Message Channel blocked.

Restart Instrument and Control Unit.

If error persists, generate a problem

report and contact your Roche service

partner.

Disclaimer

Use this publication together with the MagNA Pure 96 System Operator’s Manual.

If you have any questions regarding the MagNA Pure 96 System, contact your

Roche Diagnostics representative.

Contact Addresses

Manufacturer Roche Diagnostics GmbH

Sandhofer Strasse 116

68305 Mannheim, Germany

Distribution Roche Diagnostics GmbH

Sandhofer Strasse 116

68305 Mannheim, Germany

Distribution in USA Roche Diagnostics

9115 Hague Road

PO Box 50457

Indianapolis, IN 46250, USA

Made in Switzerland.

Published by

Roche Diagnostics GmbH Sandhofer Strasse 116

68305 Mannheim

Germany

Version 1

For in vitro diagnostic use.

MAGNA PURE is a trademark of Roche.

Other product names and trademarks are the property of

their respective owners.

IMPORTANT NOTE:

Information critical to the success of the procedure or use of the product.

INFORMATION NOTE:

Additional information about the current topic or procedure.

Roche MagNA Pure 96 Short Guide

Roche MagNA Pure 96 Short Guide

Roche MagNA Pure 96 Short Guide

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