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MagNA Pure 96 System
Error codes and troubleshooting
For further information and interpretation of the codes, please refer to the operator’s manual (OM):
MagNA Pure 96 System Operator’s Manual 4.0, SW 3.2 and Addendum 1, October 2019
Search hint: Press Ctrl+F on your keyboard to search for words and codes in any document.
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Error Code Help text Problem Solution
2.2.5.005
2.2.5.005.1
Run aborted Needle bent Exchange needle, if the error persists
check reagent rack.
2.4.030.2.0.0
The execution of the command
ReagentsHead. PipetteReagent
failed
The execution of the command
Process Head.TipsPickup failed
The execution of the command
ProcessStation.Apply failed
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
2.11.5.0.103004.103.0
“LPS Teaching Edge
not found”
Edge was not found while teach-
ing Liquid
Present Sensor in XY Direction.
1. Clean Tip Park Plate
2. Check last row of Tip Park Plate
3. Check tray underneath Tip Park Plate
4. Restart Instrument
If the error persists, create a problem
report and contact your local Roche
service partner.
OM page 186
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Error Code Help text Problem Solution
2.11.5.0.106002.<n>.0
<n>:
106 = needle 1
107 = needle 2
108 = needle 3
109 = needle 4
Needle bent 1. Check if the needle <n> is bent (if
visible)
2. Check the initialization bolt and the
needles for salts/liquids.
3. Clean either the initialization bolt and/
or needles if necessary.
4. Replace needle <n> manually.
Restart instrument.
If the error persists, create
a problem report and
contact your local Roche
service partner.
OM page 186
2.11.5.0.183003.183.0
Incubator temperature is out of
range, too high.
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
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Error Code Help text Problem Solution
2.12.1.2.0.58.0
Hardware Exception
on BlockTCMotor
Controller
Offset too large during movement
instruction
The y-direction (forward and backward
movement) of the process station cannot
be initialized. Foreign material could be
obstructing the movement, e.g., lost tips.
1. Switch off the instrument.
2. Check the process station for parts
that may be blocking the y-movement
of the incubator plate and remove
them.
3. Remove the purication rack and
4. Switch on the instrument.
If the Error persists, create a problem
report and contact your local Roche
service partner.
OM page 187
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Error Code Help text Problem Solution
2.12.1.4.0.2701.0
2.12.1.5.0.2701.0
Hardware Exception
#2701 on Robotics-
Fluid <n> Controller
<n> can be 1 or 2,
depending on the
channel
The optical ow sensor (OFS)
has detected that no system uid
or too many bubbles are in the
reagent loop unit of channels 1 or
2 (4) or channels 3 or 4 (5).
1. Restart instrument several times to ll
the 4 reagent-channels.
2. Verify that the needles are dispensing
system uid. Replace blocked needles.
After every drain (new installation or
reactivation of an instrument) the uid
channels are empty and need more
than one initialization to be lled
completely.
The OFS is part of the MagNA Pure 96
Reagent Loop Unit, which is an acces-
sory and can be replaced by the
operator.
If the error persists, create a problem
report and contact your local Roche
service partner.
OM page 188
2.12.1.5.0.571.0
Needle 3 Z Motor, mechanically
blocked
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
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Error Code Help text Problem Solution
2.2.5.001.8
Tips unexpected During Load Check the warning
appears
“Waste Rack Position 2: Tips un-
expected at xx”
1. Make sure the tip trays are properly
inserted
2. Make sure the waste rack is clean and
no parts (tips etc.) are present under-
neath the empty tip trays
3. Make sure the waste rack is pushed
completely to the back
4. If all of the above does not help, re-
place the waste rack (accessory)
2.5.004.1
The Tip Tray on the Waste Rack is
not loaded.
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
2.5.004.18
Waste Rack Position 3: Tip Tray
missing
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
2.11.5.0.103001.103.0
No empty tip tray in
waste rack to drop
tips.
Possible Causes
• No empty waste tray
• Waste tray not detected by the
LPS -> Dirty LPS / Damaged LPS
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
2.4.022.1.2.0
Instrument Access
Error 2
Possible Causes
• Message Channel blocked.
Restart Instrument and Control Unit.
If error persists, generate a problem
report and contact your Roche service
partner.
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Disclaimer
Use this publication together with the MagNA Pure 96 System Operator’s Manual.
If you have any questions regarding the MagNA Pure 96 System, contact your
Roche Diagnostics representative.
Contact Addresses
Manufacturer Roche Diagnostics GmbH
Sandhofer Strasse 116
68305 Mannheim, Germany
Distribution Roche Diagnostics GmbH
Sandhofer Strasse 116
68305 Mannheim, Germany
Distribution in USA Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250, USA
Made in Switzerland.
Published by
Roche Diagnostics GmbH Sandhofer Strasse 116
68305 Mannheim
Germany
Version 1
© 2020 Roche Diagnostics.
For in vitro diagnostic use.
MAGNA PURE is a trademark of Roche.
Other product names and trademarks are the property of
their respective owners.
IMPORTANT NOTE:
Information critical to the success of the procedure or use of the product.
!
INFORMATION NOTE:
Additional information about the current topic or procedure.
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