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  3. NVR3104

Surveon NVR3104, NVR3308 User manual

  • Hello! I've reviewed the Surveon NVR3000 Series User Manual and am prepared to assist with your queries. The manual includes details on setting up your NVR, managing storage, configuring cameras, and using various features such as live view, recording schedules, alarm rules, and event logs, and also covers failover and backup options. Feel free to ask any questions you have about your device described in the manual.
  • What is the purpose of the NVR3000 series?
    What kind of clients can access the server?
    Can I set up recording based on a schedule?
NVR3000 Series
User Manual
Release 1.7
2
About This Document
This manual introduces the hardware components of NVR3000 series and
describes how to install them. It also provides an overview of Server surveillance
functionality, and includes the functions of Video Management Software for
operating and monitoring a Server network.
Version History
Ver Version
Description
Date
1.0
Initial release
May 2014
1.1
Remote Monitoring Modified
June 2014
1.2
Phase II Launched
July 2014
1.3
Enhancement
October 2014
1.4
VMS 3.1
July 2015
1.5
Web Client Playback Settings
SW EC3.3 released
November 2015
August 2016
1.6
Failover/Workgroup VMS
All VMS/workgroup examples
October 2016
1.7
SW EC4.0 released
Alarm Rules Modified
December 2016
3
All Rights Reserved © Surveon Technology 2021
Copyright Statement
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written consent of
Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaim any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Surveon
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any
person of such revisions or changes. Product specifications are also subject to
change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other
names prefixed with “NVR” and “SMR” are trademarks of Surveon Technology
Inc.
Microsoft Windows and Windows are registered trademarks of Microsoft
Corporation.
Linux is a trademark of Linux Torvalds.
Solaris and Java are trademarks of Sun Microsystems, Inc.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.
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Table of Contents
About This Document ........................................................................ 2
Version History ............................................................................. 2
Copyright Statement....................................................................... 3
Disclaimer ................................................................................... 3
Trademarks .................................................................................. 3
Table of Contents ............................................................................. 4
Safety Precautions .......................................................................... 17
Energy Hazards Precaution................................................................ 18
Device Installation/Site Selection ........................................................ 19
Chapter 1. Product Overview ............................................................. 20
1.1 Features and Benefits .............................................................. 20
1.2 Specifications for the NVR3000 Series .......................................... 21
1.2.1 Hardware Specifications ....................................................... 21
1.2.2 VMS Specifications .............................................................. 22
Chapter 2. Hardware Overview .......................................................... 24
2.1 Front Panel ........................................................................... 24
2.2. Rear Panel ........................................................................... 25
2.3. Hard Drive Designation ............................................................ 27
Chapter 3. Software Overview ........................................................... 28
3.1. Software Introduction ............................................................. 28
3.2. Module Framework ................................................................ 29
3.3. System Architecture ............................................................... 31
3.3.1. Standalone Server (Client-Server All-in-One) .............................. 32
3.3.2. Standalone Server + Remote Client (Web Client / SPhone Client) ...... 33
3.3.3. Multiple Servers + SCC Client ................................................. 35
3.3.4. Network Requirements ........................................................ 38
Opening Ports ...................................................................... 38
Warnings / Precautions ........................................................... 38
3.4. Port Forwarding .................................................................... 39
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3.4.1. Port Forwarding for Accessing VMS Server ................................. 40
Chapter 4. Installation ..................................................................... 43
4.1. Before You Start .................................................................... 43
4.1.1. Checklist for Operating Environment........................................ 43
4.1.2. Checklist for Network Topology .............................................. 43
4.2. Hard Drive Installation ............................................................ 44
4.2.1. Hard Drive Installation Prerequisites ........................................ 44
4.2.2. Inserting Hard Drive into Drive Bracket(s) .................................. 44
4.3. System Connections ............................................................... 48
4.4. Powering up NVR3000 Series .................................................... 49
4.4.1. NVR3000 Desktop Systems .................................................... 49
4.5. Logging into NVR3000 Series ..................................................... 50
4.6. Run the Install Wizard ............................................................. 51
Chapter 5. Basic System Settings ........................................................ 61
5.1. Storage Management .............................................................. 61
5.2. Adding Cameras to the Server ................................................... 65
5.2.1. Automatic Scan for Cameras ................................................. 65
5.2.2. Manually Adding Cameras ..................................................... 67
5.3. Setting Recording Schedule ...................................................... 69
5.3.1. Recording Schedule ............................................................ 69
5.4. Setting up Live View ............................................................... 71
Chapter 6. Live View ....................................................................... 73
6.1. Live View Window Overview ..................................................... 73
6.2. View Setup .......................................................................... 76
6.2.1. Switching Between Different Screen Divisions ............................. 76
Creating and Using New Screen Divisions ...................................... 76
Auto-flipping Pages ............................................................... 76
Screen Division Page Use ......................................................... 76
Fisheye View ....................................................................... 77
Fisheye Tracking................................................................... 79
E-map ............................................................................... 80
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Secondary Display ................................................................. 82
6.3. Functionality within Views ....................................................... 83
6.3.1. Object Tracking ................................................................ 83
6.3.2. Digital Zoom .................................................................... 84
6.3.3. Instant Playback ................................................................ 85
6.3.4. Manual Recording .............................................................. 87
6.3.5. Others ............................................................................ 88
Image Settings ..................................................................... 88
Insert Image ........................................................................ 90
Insert HTML ........................................................................ 90
Send to Large Channel ............................................................ 91
Reconnect .......................................................................... 91
Remove the Camera .............................................................. 92
Keep Video Length-Width Ratio / Resize to Fit Window .................... 92
Object Counting (can only be set via remote client) ........................ 92
6.4. Full Screen View ................................................................... 93
6.4.1. Entering Full Screen View ..................................................... 93
6.4.2. Exiting Full Screen Mode ...................................................... 93
Chapter 7. Server Setup ................................................................... 94
7.1. Server Settings ...................................................................... 94
7.1.1. General Server Settings ....................................................... 94
7.1.2. To Perform Notification Setting .............................................. 97
7.1.3. Scheduling Recording ......................................................... 100
7.1.4. Storage Management ......................................................... 102
7.1.5. Pre/Post Recording ........................................................... 105
7.1.6. Individual Schedule ........................................................... 106
Chapter 8. Camera Setup ................................................................ 108
8.1. Adding Cameras .................................................................. 108
8.1.1. Automatic Scan for Cameras ................................................ 108
8.1.2. Manually Adding Cameras .................................................... 111
8.1.3. Managing Group ............................................................... 112
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Add a group ....................................................................... 112
Rename the group ................................................................ 113
Delete the group ................................................................. 113
8.1.4. Search Camera ................................................................ 114
8.2. Camera General Settings........................................................ 115
8.2.1. General Camera Settings ..................................................... 115
8.2.2. Edit Camera .................................................................... 118
8.2.3. OSD Settings ................................................................... 120
8.2.4. Privacy Mask Settings ......................................................... 123
8.3. Camera Image and Quality Settings ........................................... 126
8.3.1. Camera Image Settings ....................................................... 126
8.3.2. Advanced Video Settings ..................................................... 129
8.4. VI Setup ............................................................................ 132
8.4.1. Camera Motion Detection .................................................... 133
Configuring and Editing Detection Windows .................................. 133
Deleting a Detection Window .................................................. 134
8.4.2. Object Motion Detection ..................................................... 135
Enabling or Disabling a Detection .............................................. 135
Configuring and Editing Detection Windows .................................. 135
Testing Detection Windows ..................................................... 136
Deleting a Detection Window .................................................. 136
8.4.3. Tampering Detection ......................................................... 137
Enabling or Disabling a Detection .............................................. 137
Configuring Tampering Detection .............................................. 137
Testing Tampering Detection ................................................... 138
8.4.4. Forbidden Area Detection ................................................... 139
Enabling or Disabling a Detection .............................................. 139
Configuring and Editing Detection Windows .................................. 139
Testing Detection Windows ..................................................... 140
Deleting a Detection Window .................................................. 140
8.4.5. Intrusion Detection ........................................................... 141
8
Enabling or Disabling a Detection .............................................. 141
Configuring and Editing Detection Windows .................................. 141
Testing Detection Windows ..................................................... 142
Deleting a Detection Window .................................................. 143
8.4.6. Virtual Fence .................................................................. 144
Enabling or Disabling a Detection .............................................. 144
Configuring and Editing Detection Windows .................................. 144
Testing Detection Windows ..................................................... 145
Deleting a Detection Window .................................................. 146
8.4.7. Missing Object Detection..................................................... 147
Enabling or Disabling a Detection .............................................. 147
Configuring and Editing Detection Windows .................................. 147
Testing Detection Windows ..................................................... 148
Deleting a Detection Window .................................................. 148
8.4.8. Foreign Object Detection .................................................... 149
Enabling or Disabling a Detection .............................................. 149
Configuring and Editing Detection Windows .................................. 149
Testing Detection Windows ..................................................... 150
Deleting a Detection Window .................................................. 150
8.4.9. Tailgating Detection .......................................................... 151
Configuring and Editing Detection Windows .................................. 151
Testing Detection Windows ..................................................... 151
Deleting a Dividing Line ......................................................... 152
Enabling or Disabling a Detection .............................................. 152
8.4.10. Go In/Out Detection ........................................................ 153
Configuring and Editing Detection Windows .................................. 153
Testing Detection Windows ..................................................... 153
Deleting a Detection Window .................................................. 154
Enabling or Disabling a Detection .............................................. 154
8.5. PTZ Settings ....................................................................... 155
8.5.1. PTZ Settings .................................................................... 155
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8.5.2. PTZ Preset Settings ........................................................... 158
Adding a Preset ................................................................... 160
Deleting a Preset ................................................................. 160
8.5.3. PTZ Patrol Settings............................................................ 161
8.5.4. On-screen PTZ Controls ...................................................... 164
8.5.5. Directional Pad ................................................................ 164
Pan and Tilt ....................................................................... 164
8.5.6. Functional Buttons ............................................................ 165
Home ............................................................................... 165
Preset .............................................................................. 165
Auto Pan ........................................................................... 165
Patrol .............................................................................. 165
Zoom ............................................................................... 165
Focus ............................................................................... 165
ESC ................................................................................. 165
8.6. Deleting a Camera................................................................ 166
8.7. Optimizing a Camera ............................................................ 167
Chapter 9. Alarms and Events .......................................................... 169
9.1. Alarm Rules ........................................................................ 169
9.1.1. Adding an Alarm Rule ......................................................... 170
Conditions ......................................................................... 171
Sensor Input ....................................................................... 172
Clock Alarm ....................................................................... 172
Disk Error .......................................................................... 173
Video Loss ......................................................................... 173
Actions ............................................................................. 173
Event Log .......................................................................... 173
PTZ Control ....................................................................... 173
Recording Controls ............................................................... 174
E-Mail .............................................................................. 174
Alarm Sound ....................................................................... 175
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Video Popup / E-Map ............................................................ 176
SMS ................................................................................. 176
Relay Output ...................................................................... 177
FTP Setting ........................................................................ 178
Alarm Scheduling ................................................................. 178
9.2. Event Log .......................................................................... 180
9.2.1. Exporting a Log ................................................................ 182
9.2.2. Searching the Event Log...................................................... 182
System ............................................................................. 182
Event Type ........................................................................ 182
Operation .......................................................................... 183
Module Name ..................................................................... 183
Device Name ...................................................................... 183
User Name ......................................................................... 183
Performing a Search ............................................................. 183
9.2.3. System Alarm View............................................................ 184
9.2.4. Overall Status .................................................................. 187
Chapter 10. Failover and Backup ...................................................... 189
Failover Topology ................................................................ 190
10.1. Multiple NVR Management .................................................... 191
Add ................................................................................. 191
Refresh ............................................................................. 193
Delete .............................................................................. 193
10.2. Failover Management .......................................................... 194
Failover Setting ................................................................... 194
Failover History ................................................................... 198
10.3. Failover Status .................................................................. 199
10.3.1. Failover in Live View ........................................................ 199
Failover Status Icon .............................................................. 199
Failover Status & Lights ......................................................... 200
Red Status Failover Icon ......................................................... 201
10.3.2. Failover in Playback ......................................................... 202
Playback Status ................................................................... 202
Chapter 11. Search and Playback ...................................................... 204
11.1. Introduction ..................................................................... 204
11.2. Time Search ..................................................................... 205
11.2.1. Creating a Time Search ..................................................... 205
Specified Time .................................................................... 205
11.2.2. Use of Various Views Selection ............................................ 206
11.2.3. Camera Selection ............................................................ 206
11.2.4. Timeline ....................................................................... 207
11.2.5. Playback ...................................................................... 207
Capturing Screenshot ............................................................ 209
Capturing Video Clip ............................................................. 209
11.3. Backup Search ................................................................... 211
11.3.1. Creating a Backup Search .................................................. 211
Specified Time .................................................................... 211
11.3.2. Use of Various Views Selection ............................................ 212
11.3.3. Camera Selection ............................................................ 212
11.3.4. Timeline ....................................................................... 213
11.3.5. Playback ...................................................................... 213
Capturing Screenshot ............................................................ 215
Capturing Video Clip ............................................................. 215
11.4. VI Search ......................................................................... 216
11.4.1. Creating a VI Search ......................................................... 217
Time Selection .................................................................... 217
Camera Selection................................................................. 218
Setting New Search Criteria .................................................... 219
11.4.2. Using the Search Results .................................................... 220
Selecting the Result.............................................................. 220
Result Playback ................................................................... 220
11.5. Event Search..................................................................... 222
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11.5.1. Creating an Event Search ................................................... 223
Time Selection .................................................................... 223
Camera Selection................................................................. 223
Setting Event Search Criteria ................................................... 224
11.5.2. Using the Search Results .................................................... 225
Selecting the Result.............................................................. 225
Result Playback ................................................................... 225
11.6. Fisheye Search .................................................................. 228
11.6.1. Creating a Fisheye Search .................................................. 228
Specified Time .................................................................... 228
11.6.2. Camera Selection ............................................................ 229
11.6.3. Use of Various Views Selection ............................................ 230
11.6.4. Timeline ....................................................................... 232
11.6.5. Playback ...................................................................... 232
Capturing Screenshot ............................................................ 234
Capturing Video Clip ............................................................. 234
Chapter 12. VMS Setup ................................................................... 236
12.1. Camera ........................................................................... 236
12.1.1. Advanced Camera............................................................ 236
12.1.2. OSD ............................................................................ 236
12.1.3. General Camera .............................................................. 237
12.1.4. Image .......................................................................... 237
12.1.5. PTZ ............................................................................. 238
12.1.6. Preset ......................................................................... 238
12.1.7. Patrol .......................................................................... 238
12.1.8. Edit Camera .................................................................. 238
12.1.9. Mask ........................................................................... 239
12.1.10. Optimize ..................................................................... 239
12.2. External .......................................................................... 240
12.2.1. I/O Box ........................................................................ 240
Add ................................................................................. 240
Edit ................................................................................. 242
Delete .............................................................................. 242
12.2.2. Joystick ....................................................................... 243
12.2.3. UPS ............................................................................. 245
12.3. VI ................................................................................... 248
12.3.1. Camera Motion Detection .................................................. 248
12.3.2. Object Motion Detection ................................................... 249
12.3.3. Tampering Detection ........................................................ 249
12.3.4. Forbidden Area Detection .................................................. 250
12.3.5. Intrusion Detection .......................................................... 250
12.3.6. Virtual Fence ................................................................. 251
12.3.7. Missing Object ................................................................ 251
12.3.8. Foreign Object ............................................................... 252
12.3.9. Tailgating ..................................................................... 252
12.3.10. Go In/Out .................................................................... 252
12.3.11. General Setting ............................................................. 253
12.4. Record ............................................................................ 254
12.4.1. Schedule ...................................................................... 254
12.4.2. Storage ........................................................................ 255
12.4.3. Pre/Post Recording .......................................................... 255
12.4.4. Individual Schedule .......................................................... 255
12.5. Alarm .............................................................................. 257
12.5.1. Rule ............................................................................ 257
12.5.2. Email Notification ........................................................... 257
12.5.3. SMS Notification .............................................................. 258
12.5.4. Digital I/O..................................................................... 258
12.5.5. FTP Setting ................................................................... 259
12.6. Account ........................................................................... 260
12.6.1. Accounts ...................................................................... 260
Enable LDAP ....................................................................... 261
Add Account ....................................................................... 261
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Editing an Account ............................................................... 263
Changing an Account Password ................................................. 264
Deleting an Account ............................................................. 264
12.6.2. Account Authority Settings ................................................. 265
12.7. Network .......................................................................... 267
12.7.1. Web Service .................................................................. 268
12.7.2. NVR Settings .................................................................. 269
12.7.3. Multi LAN ...................................................................... 269
12.7.4. DHCP ........................................................................... 270
12.7.5. DDNS ........................................................................... 271
12.7.6. Port Mapping ................................................................. 271
12.8. System ............................................................................ 273
12.8.1. Log Viewer .................................................................... 273
12.8.2. Advanced...................................................................... 273
12.8.3. Display ......................................................................... 274
12.8.4. Language ...................................................................... 274
12.8.5. Map Editor .................................................................... 275
12.8.6. General ........................................................................ 275
12.8.7. Optimize Settings ............................................................ 275
12.9. WorkGroup ....................................................................... 276
12.9.1. Multiple NVR .................................................................. 276
12.9.2. Failover ....................................................................... 277
12.10. Maintenance ................................................................... 280
12.10.1. Stream Info .................................................................. 280
12.10.2. Upgrade ...................................................................... 281
12.10.3. Import/Export .............................................................. 281
Importing Parameters ........................................................... 282
Exporting Parameters ............................................................ 282
12.10.4. License ....................................................................... 283
12.10.5. Backup System .............................................................. 284
Add a Backup Schedule .......................................................... 284
Edit a Backup Schedule .......................................................... 287
Stop a Backup Schedule ......................................................... 288
Delete a Backup Schedule ...................................................... 289
12.10.6. Clear SCC Data .............................................................. 289
12.10.7. Remote Assistant ........................................................... 290
12.10.8. Database Rebuild ........................................................... 290
Chapter 13. Remote Web Client and SPhone Client for Simple Use (Optional)291
13.1. Software Installation for Remote Control .................................. 292
13.1. Installing the VMS .............................................................. 292
13.2. Starting the VMS Client ........................................................ 296
13.3. Starting the Web Client........................................................ 298
13.3.1. Checking the Software Version ............................................ 298
13.3.2. Use of 1x/4x views .......................................................... 298
13.3.3. PTZ Control ................................................................... 299
13.3.4. Playback Settings ............................................................ 300
13.4. Installing and Starting the SPhone Client on iOS Devices ............... 301
13.4.1. Installing the SPhone Client (Optional) ................................... 301
13.4.2. Starting the SPhone Client ................................................. 301
13.4.3. Checking the Software Version ............................................ 302
13.4.4. Functionalities on the SPhone Client ..................................... 302
Live View .......................................................................... 302
Icon Descriptions ................................................................. 304
Playback ........................................................................... 305
PTZ/Preset ........................................................................ 305
DI/DO .............................................................................. 306
Info ................................................................................. 306
13.5. Installing and Starting the SPhone Client on Android Devices ......... 308
13.5.1. Installing the SPhone Client (Optional) ................................... 308
13.5.2. Starting the SPhone Client ................................................. 308
13.5.3. Checking the Software Version ............................................ 309
13.5.4. Functionalities on the SPhone Client ..................................... 310
16
Live View .......................................................................... 310
Icon Descriptions ................................................................. 312
Playback ........................................................................... 313
PTZ/Preset ........................................................................ 313
DI/DO .............................................................................. 314
Info ................................................................................. 314
Chapter 14. SurveOne (Optional) ...................................................... 315
14.1. Installation ....................................................................... 315
14.2. Login .............................................................................. 323
14.3. Overview ......................................................................... 324
14.4. Monitor ........................................................................... 330
Device .............................................................................. 330
Network ............................................................................ 331
Storage ............................................................................. 331
14.5. Workflow ......................................................................... 333
Enable Web Server / DDNS ...................................................... 333
Back Up Configuration ........................................................... 336
NVR Multiple IP Setup ........................................................... 337
Copy Configuration to Multiple Cameras ...................................... 338
Backup Configuration ............................................................ 339
14.6. Event Log ......................................................................... 341
Search .............................................................................. 341
Export .............................................................................. 342
Chapter 15. SoP of Hard Disk Drive Reinstallation ................................. 343
Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the
power supply connection. It is suggested to use a direct connection to the
branch circuit. Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable
power source with electrical overload protection. Do not overload the AC
supply branch circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device.
The use of a grounded wrist strap and an anti-static work pad are
recommended. Avoid dust and debris in your work area.
18
Energy Hazards Precaution
The device should be installed according to specifications. This device should
be operated at a site that is:
This equipment is intended to be used in Restrict Access Location, like
computer room. The access can only be gained by SERVICE PERSONS or by
USERS who have been instructed about the metal chassis of the equipment is
have energy hazards that service persons have to pay special attention or
take special protection before touching it. Further, the access is through the
use of key or security identity system. Only authorized by well trained
professional person can access the restrict access location.
Device Installation/Site Selection
The device should be installed according to specifications. This device
should be operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight
and radiators.
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.
Never install or use, unless waterproof or dust-resistant is listed as a
feature, the device in the following locations:
Areas where chemicals are used.
Areas where dust, debris, or pollen is in excess.
Areas where corrosive gas, sea water or high humidity is present.
Areas where steam vapor or flammable environments is generated.
Areas where radiation, X-rays, strong electric waves, or magnetism is
generated.
Areas outside of the allowable ambient operating temperature range.
Areas subject to impact or rigorous vibration.
20
Chapter 1. Product Overview
1.1 Features and Benefits
The NVR3000 series is a state-of-the-art network video recorder features RAID, low
power. With bay hard disk trays, the NVR3000 series is the best in class NVR that
supports megapixel quality video of 4 to 64 channels for video retention periods
from 7 to 40 days or more. In addition, the NVR3000 series is fully burn-in-tested
and uses preloaded Enterprise VMS to eliminate compatibility issues while reducing
maintenance overheads. It is out of question that the NVR3000 series is the most
reliable and cost-effective solution for small to medium sized surveillance needs.
/