Surveon NVR3104 User manual

NVR3000 Series

User Manual

Release 1.7

2

About This Document

This manual introduces the hardware components of NVR3000 series and

describes how to install them. It also provides an overview of Server surveillance

functionality, and includes the functions of Video Management Software for

operating and monitoring a Server network.

Version History

Ver Version

Description

Date

1.0

Initial release

May 2014

1.1

Remote Monitoring Modified

June 2014

1.2

Phase II Launched

July 2014

1.3

Enhancement

October 2014

1.4

VMS 3.1

July 2015

1.5

Web Client Playback Settings

SW EC3.3 released

November 2015

August 2016

1.6

Failover/Workgroup VMS

All VMS/workgroup examples

October 2016

1.7

SW EC4.0 released

Alarm Rules Modified

December 2016

3

Copyright Statement

No part of this publication may be reproduced, transmitted, transcribed,

stored in a retrieval system, or translated into any language or computer

language, in any form or by any means, electronic, mechanical, magnetic,

optical, chemical, manual or otherwise, without the prior written consent of

Surveon Technology Inc.

Disclaimer

Surveon Technology makes no representations or warranties with respect to

the contents hereof and specifically disclaim any implied warranties of

merchantability or fitness for any particular purpose. Furthermore, Surveon

Technology reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation to notify any

person of such revisions or changes. Product specifications are also subject to

change without notice.

Trademarks

Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other

names prefixed with “NVR” and “SMR” are trademarks of Surveon Technology

Inc.

 Microsoft Windows and Windows are registered trademarks of Microsoft

Corporation.

 Linux is a trademark of Linux Torvalds.

 Solaris and Java are trademarks of Sun Microsystems, Inc.

All other names, brands, products or services are trademarks or registered

trademarks of their respective owners.

4

Table of Contents

About This Document ........................................................................ 2

Version History ............................................................................. 2

Copyright Statement....................................................................... 3

Disclaimer ................................................................................... 3

Trademarks .................................................................................. 3

Table of Contents ............................................................................. 4

Safety Precautions .......................................................................... 17

Energy Hazards Precaution................................................................ 18

Device Installation/Site Selection ........................................................ 19

Chapter 1. Product Overview ............................................................. 20

1.1 Features and Benefits .............................................................. 20

1.2 Specifications for the NVR3000 Series .......................................... 21

1.2.1 Hardware Specifications ....................................................... 21

1.2.2 VMS Specifications .............................................................. 22

Chapter 2. Hardware Overview .......................................................... 24

2.1 Front Panel ........................................................................... 24

2.2. Rear Panel ........................................................................... 25

2.3. Hard Drive Designation ............................................................ 27

Chapter 3. Software Overview ........................................................... 28

3.1. Software Introduction ............................................................. 28

3.2. Module Framework ................................................................ 29

3.3. System Architecture ............................................................... 31

3.3.1. Standalone Server (Client-Server All-in-One) .............................. 32

3.3.2. Standalone Server + Remote Client (Web Client / SPhone Client) ...... 33

3.3.3. Multiple Servers + SCC Client ................................................. 35

3.3.4. Network Requirements ........................................................ 38

Opening Ports ...................................................................... 38

Warnings / Precautions ........................................................... 38

3.4. Port Forwarding .................................................................... 39

5

3.4.1. Port Forwarding for Accessing VMS Server ................................. 40

Chapter 4. Installation ..................................................................... 43

4.1. Before You Start .................................................................... 43

4.1.1. Checklist for Operating Environment........................................ 43

4.1.2. Checklist for Network Topology .............................................. 43

4.2. Hard Drive Installation ............................................................ 44

4.2.1. Hard Drive Installation Prerequisites ........................................ 44

4.2.2. Inserting Hard Drive into Drive Bracket(s) .................................. 44

4.3. System Connections ............................................................... 48

4.4. Powering up NVR3000 Series .................................................... 49

4.4.1. NVR3000 Desktop Systems .................................................... 49

4.5. Logging into NVR3000 Series ..................................................... 50

4.6. Run the Install Wizard ............................................................. 51

Chapter 5. Basic System Settings ........................................................ 61

5.1. Storage Management .............................................................. 61

5.2. Adding Cameras to the Server ................................................... 65

5.2.1. Automatic Scan for Cameras ................................................. 65

5.2.2. Manually Adding Cameras ..................................................... 67

5.3. Setting Recording Schedule ...................................................... 69

5.3.1. Recording Schedule ............................................................ 69

5.4. Setting up Live View ............................................................... 71

Chapter 6. Live View ....................................................................... 73

6.1. Live View Window Overview ..................................................... 73

6.2. View Setup .......................................................................... 76

6.2.1. Switching Between Different Screen Divisions ............................. 76

Creating and Using New Screen Divisions ...................................... 76

Auto-flipping Pages ............................................................... 76

Screen Division Page Use ......................................................... 76

Fisheye View ....................................................................... 77

Fisheye Tracking................................................................... 79

E-map ............................................................................... 80

6

Secondary Display ................................................................. 82

6.3. Functionality within Views ....................................................... 83

6.3.1. Object Tracking ................................................................ 83

6.3.2. Digital Zoom .................................................................... 84

6.3.3. Instant Playback ................................................................ 85

6.3.4. Manual Recording .............................................................. 87

6.3.5. Others ............................................................................ 88

Image Settings ..................................................................... 88

Insert Image ........................................................................ 90

Insert HTML ........................................................................ 90

Send to Large Channel ............................................................ 91

Reconnect .......................................................................... 91

Remove the Camera .............................................................. 92

Keep Video Length-Width Ratio / Resize to Fit Window .................... 92

Object Counting (can only be set via remote client) ........................ 92

6.4. Full Screen View ................................................................... 93

6.4.1. Entering Full Screen View ..................................................... 93

6.4.2. Exiting Full Screen Mode ...................................................... 93

Chapter 7. Server Setup ................................................................... 94

7.1. Server Settings ...................................................................... 94

7.1.1. General Server Settings ....................................................... 94

7.1.2. To Perform Notification Setting .............................................. 97

7.1.3. Scheduling Recording ......................................................... 100

7.1.4. Storage Management ......................................................... 102

7.1.5. Pre/Post Recording ........................................................... 105

7.1.6. Individual Schedule ........................................................... 106

Chapter 8. Camera Setup ................................................................ 108

8.1. Adding Cameras .................................................................. 108

8.1.1. Automatic Scan for Cameras ................................................ 108

8.1.2. Manually Adding Cameras .................................................... 111

8.1.3. Managing Group ............................................................... 112

7

Add a group ....................................................................... 112

Rename the group ................................................................ 113

Delete the group ................................................................. 113

8.1.4. Search Camera ................................................................ 114

8.2. Camera General Settings........................................................ 115

8.2.1. General Camera Settings ..................................................... 115

8.2.2. Edit Camera .................................................................... 118

8.2.3. OSD Settings ................................................................... 120

8.2.4. Privacy Mask Settings ......................................................... 123

8.3. Camera Image and Quality Settings ........................................... 126

8.3.1. Camera Image Settings ....................................................... 126

8.3.2. Advanced Video Settings ..................................................... 129

8.4. VI Setup ............................................................................ 132

8.4.1. Camera Motion Detection .................................................... 133

Configuring and Editing Detection Windows .................................. 133

Deleting a Detection Window .................................................. 134

8.4.2. Object Motion Detection ..................................................... 135

Enabling or Disabling a Detection .............................................. 135

Configuring and Editing Detection Windows .................................. 135

Testing Detection Windows ..................................................... 136

Deleting a Detection Window .................................................. 136

8.4.3. Tampering Detection ......................................................... 137

Enabling or Disabling a Detection .............................................. 137

Configuring Tampering Detection .............................................. 137

Testing Tampering Detection ................................................... 138

8.4.4. Forbidden Area Detection ................................................... 139

Enabling or Disabling a Detection .............................................. 139

Configuring and Editing Detection Windows .................................. 139

Testing Detection Windows ..................................................... 140

Deleting a Detection Window .................................................. 140

8.4.5. Intrusion Detection ........................................................... 141

8

Enabling or Disabling a Detection .............................................. 141

Configuring and Editing Detection Windows .................................. 141

Testing Detection Windows ..................................................... 142

Deleting a Detection Window .................................................. 143

8.4.6. Virtual Fence .................................................................. 144

Enabling or Disabling a Detection .............................................. 144

Configuring and Editing Detection Windows .................................. 144

Testing Detection Windows ..................................................... 145

Deleting a Detection Window .................................................. 146

8.4.7. Missing Object Detection..................................................... 147

Enabling or Disabling a Detection .............................................. 147

Configuring and Editing Detection Windows .................................. 147

Testing Detection Windows ..................................................... 148

Deleting a Detection Window .................................................. 148

8.4.8. Foreign Object Detection .................................................... 149

Enabling or Disabling a Detection .............................................. 149

Configuring and Editing Detection Windows .................................. 149

Testing Detection Windows ..................................................... 150

Deleting a Detection Window .................................................. 150

8.4.9. Tailgating Detection .......................................................... 151

Configuring and Editing Detection Windows .................................. 151

Testing Detection Windows ..................................................... 151

Deleting a Dividing Line ......................................................... 152

Enabling or Disabling a Detection .............................................. 152

8.4.10. Go In/Out Detection ........................................................ 153

Configuring and Editing Detection Windows .................................. 153

Testing Detection Windows ..................................................... 153

Deleting a Detection Window .................................................. 154

Enabling or Disabling a Detection .............................................. 154

8.5. PTZ Settings ....................................................................... 155

8.5.1. PTZ Settings .................................................................... 155

9

8.5.2. PTZ Preset Settings ........................................................... 158

Adding a Preset ................................................................... 160

Deleting a Preset ................................................................. 160

8.5.3. PTZ Patrol Settings............................................................ 161

8.5.4. On-screen PTZ Controls ...................................................... 164

8.5.5. Directional Pad ................................................................ 164

Pan and Tilt ....................................................................... 164

8.5.6. Functional Buttons ............................................................ 165

Home ............................................................................... 165

Preset .............................................................................. 165

Auto Pan ........................................................................... 165

Patrol .............................................................................. 165

Zoom ............................................................................... 165

Focus ............................................................................... 165

ESC ................................................................................. 165

8.6. Deleting a Camera................................................................ 166

8.7. Optimizing a Camera ............................................................ 167

Chapter 9. Alarms and Events .......................................................... 169

9.1. Alarm Rules ........................................................................ 169

9.1.1. Adding an Alarm Rule ......................................................... 170

Conditions ......................................................................... 171

Sensor Input ....................................................................... 172

Clock Alarm ....................................................................... 172

Disk Error .......................................................................... 173

Video Loss ......................................................................... 173

Actions ............................................................................. 173

Event Log .......................................................................... 173

PTZ Control ....................................................................... 173

Recording Controls ............................................................... 174

E-Mail .............................................................................. 174

Alarm Sound ....................................................................... 175

10

Video Popup / E-Map ............................................................ 176

SMS ................................................................................. 176

Relay Output ...................................................................... 177

FTP Setting ........................................................................ 178

Alarm Scheduling ................................................................. 178

9.2. Event Log .......................................................................... 180

9.2.1. Exporting a Log ................................................................ 182

9.2.2. Searching the Event Log...................................................... 182

System ............................................................................. 182

Event Type ........................................................................ 182

Operation .......................................................................... 183

Module Name ..................................................................... 183

Device Name ...................................................................... 183

User Name ......................................................................... 183

Performing a Search ............................................................. 183

9.2.3. System Alarm View............................................................ 184

9.2.4. Overall Status .................................................................. 187

Chapter 10. Failover and Backup ...................................................... 189

Failover Topology ................................................................ 190

10.1. Multiple NVR Management .................................................... 191

Add ................................................................................. 191

Refresh ............................................................................. 193

Delete .............................................................................. 193

10.2. Failover Management .......................................................... 194

Failover Setting ................................................................... 194

Failover History ................................................................... 198

10.3. Failover Status .................................................................. 199

10.3.1. Failover in Live View ........................................................ 199

Failover Status Icon .............................................................. 199

Failover Status & Lights ......................................................... 200

Red Status Failover Icon ......................................................... 201

11

10.3.2. Failover in Playback ......................................................... 202

Playback Status ................................................................... 202

Chapter 11. Search and Playback ...................................................... 204

11.1. Introduction ..................................................................... 204

11.2. Time Search ..................................................................... 205

11.2.1. Creating a Time Search ..................................................... 205

Specified Time .................................................................... 205

11.2.2. Use of Various Views Selection ............................................ 206

11.2.3. Camera Selection ............................................................ 206

11.2.4. Timeline ....................................................................... 207

11.2.5. Playback ...................................................................... 207

Capturing Screenshot ............................................................ 209

Capturing Video Clip ............................................................. 209

11.3. Backup Search ................................................................... 211

11.3.1. Creating a Backup Search .................................................. 211

Specified Time .................................................................... 211

11.3.2. Use of Various Views Selection ............................................ 212

11.3.3. Camera Selection ............................................................ 212

11.3.4. Timeline ....................................................................... 213

11.3.5. Playback ...................................................................... 213

Capturing Screenshot ............................................................ 215

Capturing Video Clip ............................................................. 215

11.4. VI Search ......................................................................... 216

11.4.1. Creating a VI Search ......................................................... 217

Time Selection .................................................................... 217

Camera Selection................................................................. 218

Setting New Search Criteria .................................................... 219

11.4.2. Using the Search Results .................................................... 220

Selecting the Result.............................................................. 220

Result Playback ................................................................... 220

11.5. Event Search..................................................................... 222

12

11.5.1. Creating an Event Search ................................................... 223

Time Selection .................................................................... 223

Camera Selection................................................................. 223

Setting Event Search Criteria ................................................... 224

11.5.2. Using the Search Results .................................................... 225

Selecting the Result.............................................................. 225

Result Playback ................................................................... 225

11.6. Fisheye Search .................................................................. 228

11.6.1. Creating a Fisheye Search .................................................. 228

Specified Time .................................................................... 228

11.6.2. Camera Selection ............................................................ 229

11.6.3. Use of Various Views Selection ............................................ 230

11.6.4. Timeline ....................................................................... 232

11.6.5. Playback ...................................................................... 232

Capturing Screenshot ............................................................ 234

Capturing Video Clip ............................................................. 234

Chapter 12. VMS Setup ................................................................... 236

12.1. Camera ........................................................................... 236

12.1.1. Advanced Camera............................................................ 236

12.1.2. OSD ............................................................................ 236

12.1.3. General Camera .............................................................. 237

12.1.4. Image .......................................................................... 237

12.1.5. PTZ ............................................................................. 238

12.1.6. Preset ......................................................................... 238

12.1.7. Patrol .......................................................................... 238

12.1.8. Edit Camera .................................................................. 238

12.1.9. Mask ........................................................................... 239

12.1.10. Optimize ..................................................................... 239

12.2. External .......................................................................... 240

12.2.1. I/O Box ........................................................................ 240

Add ................................................................................. 240

13

Edit ................................................................................. 242

Delete .............................................................................. 242

12.2.2. Joystick ....................................................................... 243

12.2.3. UPS ............................................................................. 245

12.3. VI ................................................................................... 248

12.3.1. Camera Motion Detection .................................................. 248

12.3.2. Object Motion Detection ................................................... 249

12.3.3. Tampering Detection ........................................................ 249

12.3.4. Forbidden Area Detection .................................................. 250

12.3.5. Intrusion Detection .......................................................... 250

12.3.6. Virtual Fence ................................................................. 251

12.3.7. Missing Object ................................................................ 251

12.3.8. Foreign Object ............................................................... 252

12.3.9. Tailgating ..................................................................... 252

12.3.10. Go In/Out .................................................................... 252

12.3.11. General Setting ............................................................. 253

12.4. Record ............................................................................ 254

12.4.1. Schedule ...................................................................... 254

12.4.2. Storage ........................................................................ 255

12.4.3. Pre/Post Recording .......................................................... 255

12.4.4. Individual Schedule .......................................................... 255

12.5. Alarm .............................................................................. 257

12.5.1. Rule ............................................................................ 257

12.5.2. Email Notification ........................................................... 257

12.5.3. SMS Notification .............................................................. 258

12.5.4. Digital I/O..................................................................... 258

12.5.5. FTP Setting ................................................................... 259

12.6. Account ........................................................................... 260

12.6.1. Accounts ...................................................................... 260

Enable LDAP ....................................................................... 261

Add Account ....................................................................... 261

14

Editing an Account ............................................................... 263

Changing an Account Password ................................................. 264

Deleting an Account ............................................................. 264

12.6.2. Account Authority Settings ................................................. 265

12.7. Network .......................................................................... 267

12.7.1. Web Service .................................................................. 268

12.7.2. NVR Settings .................................................................. 269

12.7.3. Multi LAN ...................................................................... 269

12.7.4. DHCP ........................................................................... 270

12.7.5. DDNS ........................................................................... 271

12.7.6. Port Mapping ................................................................. 271

12.8. System ............................................................................ 273

12.8.1. Log Viewer .................................................................... 273

12.8.2. Advanced...................................................................... 273

12.8.3. Display ......................................................................... 274

12.8.4. Language ...................................................................... 274

12.8.5. Map Editor .................................................................... 275

12.8.6. General ........................................................................ 275

12.8.7. Optimize Settings ............................................................ 275

12.9. WorkGroup ....................................................................... 276

12.9.1. Multiple NVR .................................................................. 276

12.9.2. Failover ....................................................................... 277

12.10. Maintenance ................................................................... 280

12.10.1. Stream Info .................................................................. 280

12.10.2. Upgrade ...................................................................... 281

12.10.3. Import/Export .............................................................. 281

Importing Parameters ........................................................... 282

Exporting Parameters ............................................................ 282

12.10.4. License ....................................................................... 283

12.10.5. Backup System .............................................................. 284

Add a Backup Schedule .......................................................... 284

15

Edit a Backup Schedule .......................................................... 287

Stop a Backup Schedule ......................................................... 288

Delete a Backup Schedule ...................................................... 289

12.10.6. Clear SCC Data .............................................................. 289

12.10.7. Remote Assistant ........................................................... 290

12.10.8. Database Rebuild ........................................................... 290

Chapter 13. Remote Web Client and SPhone Client for Simple Use (Optional)291

13.1. Software Installation for Remote Control .................................. 292

13.1. Installing the VMS .............................................................. 292

13.2. Starting the VMS Client ........................................................ 296

13.3. Starting the Web Client........................................................ 298

13.3.1. Checking the Software Version ............................................ 298

13.3.2. Use of 1x/4x views .......................................................... 298

13.3.3. PTZ Control ................................................................... 299

13.3.4. Playback Settings ............................................................ 300

13.4. Installing and Starting the SPhone Client on iOS Devices ............... 301

13.4.1. Installing the SPhone Client (Optional) ................................... 301

13.4.2. Starting the SPhone Client ................................................. 301

13.4.3. Checking the Software Version ............................................ 302

13.4.4. Functionalities on the SPhone Client ..................................... 302

Live View .......................................................................... 302

Icon Descriptions ................................................................. 304

Playback ........................................................................... 305

PTZ/Preset ........................................................................ 305

DI/DO .............................................................................. 306

Info ................................................................................. 306

13.5. Installing and Starting the SPhone Client on Android Devices ......... 308

13.5.1. Installing the SPhone Client (Optional) ................................... 308

13.5.2. Starting the SPhone Client ................................................. 308

13.5.3. Checking the Software Version ............................................ 309

13.5.4. Functionalities on the SPhone Client ..................................... 310

16

Live View .......................................................................... 310

Icon Descriptions ................................................................. 312

Playback ........................................................................... 313

PTZ/Preset ........................................................................ 313

DI/DO .............................................................................. 314

Info ................................................................................. 314

Chapter 14. SurveOne (Optional) ...................................................... 315

14.1. Installation ....................................................................... 315

14.2. Login .............................................................................. 323

14.3. Overview ......................................................................... 324

14.4. Monitor ........................................................................... 330

Device .............................................................................. 330

Network ............................................................................ 331

Storage ............................................................................. 331

14.5. Workflow ......................................................................... 333

Enable Web Server / DDNS ...................................................... 333

Back Up Configuration ........................................................... 336

NVR Multiple IP Setup ........................................................... 337

Copy Configuration to Multiple Cameras ...................................... 338

Backup Configuration ............................................................ 339

14.6. Event Log ......................................................................... 341

Search .............................................................................. 341

Export .............................................................................. 342

Chapter 15. SoP of Hard Disk Drive Reinstallation ................................. 343

17

Safety Precautions

Electric Shock Warning

This equipment may cause electric shocks if not handled properly.

 Access to this equipment should only be granted to trained operators

and maintenance personnel who have been instructed of, and fully

understand the possible hazardous conditions and the consequences of

accessing non-field-serviceable units such as the power supplies.

 The system must be unplugged before moving, or in the even that it

becomes damaged.

Reliable Grounding

Particular attention should be given to prepare reliable grounding for the

power supply connection. It is suggested to use a direct connection to the

branch circuit. Check for proper grounding before powering on the device.

Overloading Protection

The device should be installed according to specifications. Provide a suitable

power source with electrical overload protection. Do not overload the AC

supply branch circuit that provides power to the device.

ESD Precautions

Please observe all conventional anti-ESD methods while handling the device.

The use of a grounded wrist strap and an anti-static work pad are

recommended. Avoid dust and debris in your work area.

18

Energy Hazards Precaution

The device should be installed according to specifications. This device should

be operated at a site that is:

This equipment is intended to be used in Restrict Access Location, like

computer room. The access can only be gained by SERVICE PERSONS or by

USERS who have been instructed about the metal chassis of the equipment is

have energy hazards that service persons have to pay special attention or

take special protection before touching it. Further, the access is through the

use of key or security identity system. Only authorized by well trained

professional person can access the restrict access location.

19

Device Installation/Site Selection

The device should be installed according to specifications. This device

should be operated at a site that is:

 Clean, dry, and free of excessive airborne particles.

 Well-ventilated and away from heat sources such as direct sunlight

and radiators.

 Clear of vibration or physical shock.

 Away from strong electromagnetic fields produced by other devices.

 Available with properly grounded wall outlet for power. In regions

where power sources are unstable, apply surge suppression.

 Available with sufficient space behind the device for cabling.

Never install or use, unless waterproof or dust-resistant is listed as a

feature, the device in the following locations:

 Areas where chemicals are used.

 Areas where dust, debris, or pollen is in excess.

 Areas where corrosive gas, sea water or high humidity is present.

 Areas where steam vapor or flammable environments is generated.

 Areas where radiation, X-rays, strong electric waves, or magnetism is

generated.

 Areas outside of the allowable ambient operating temperature range.

 Areas subject to impact or rigorous vibration.

20

Chapter 1. Product Overview

1.1 Features and Benefits

The NVR3000 series is a state-of-the-art network video recorder features RAID, low

power. With bay hard disk trays, the NVR3000 series is the best in class NVR that

supports megapixel quality video of 4 to 64 channels for video retention periods

from 7 to 40 days or more. In addition, the NVR3000 series is fully burn-in-tested

and uses preloaded Enterprise VMS to eliminate compatibility issues while reducing

maintenance overheads. It is out of question that the NVR3000 series is the most

reliable and cost-effective solution for small to medium sized surveillance needs.

Page is loading ...

Surveon NVR3104 User manual

This manual is also suitable for

Surveon NVR3104 User manual

Related papers

Other documents