Bypass job start safety .......................................................................................................................................................... 80
Store the substrate ................................................................................................................................................................ 80
Substrate cannot be loaded successfully ........................................................................................................................... 80
Substrate is mispositioned ................................................................................................................................................... 81
Substrate has jammed .......................................................................................................................................................... 81
Substrate is deformed or wrinkled ...................................................................................................................................... 84
Substrate has shrunk or expanded ..................................................................................................................................... 84
Substrate has bow deformation .......................................................................................................................................... 85
Substrate is sticky and causes smears and crashes ........................................................................................................ 86
Automatic cutter does not work .......................................................................................................................................... 86
Take-up reel substrate jam ................................................................................................................................................... 86
Take-up reel does not wind .................................................................................................................................................. 86
4 Substrate settings .................................................................................................................................................................................. 88
Substrate presets ................................................................................................................................................................... 89
Online search .......................................................................................................................................................................... 89
HP Media Locator ................................................................................................................................................................... 91
Generic presets ....................................................................................................................................................................... 92
Clone a substrate preset ....................................................................................................................................................... 92
Modify a substrate preset ..................................................................................................................................................... 93
Add a new substrate .............................................................................................................................................................. 94
Delete a substrate preset ..................................................................................................................................................... 98
Faster printing ......................................................................................................................................................................... 98
Color calibration ...................................................................................................................................................................... 99
Color consistency between dierent printers (365, 375) ............................................................................................. 103
ICC proles ............................................................................................................................................................................. 103
Improve color consistency when tiling ............................................................................................................................. 104
5 Troubleshoot print-quality issues ..................................................................................................................................................... 107
General printing advice ....................................................................................................................................................... 108
Quick Solutions application (365 and 375 only) ............................................................................................................. 108
Improve print quality ........................................................................................................................................................... 109
Most-common print-quality problems ............................................................................................................................. 115
6 Ink system ............................................................................................................................................................................................. 125
Ink cartridges ........................................................................................................................................................................ 126
Printheads ............................................................................................................................................................................. 126
Maintenance cartridge ........................................................................................................................................................ 127
Safe mode ............................................................................................................................................................................. 127
7 Hardware maintenance ....................................................................................................................................................................... 129
Ink system tips ..................................................................................................................................................................... 130
Maintain the ink cartridges ................................................................................................................................................. 130
iv ENWW