SETUP AND TIPS
HP 60, 61, 62, 63, 65, 6X
Consult your printer’s manual for exact removal and installation
instructions.
Unwrap the packaging on the new ink cartridge and remove
the plastic clip (Note: The plastic clip protects the printhead).
Make sure you don’t touch the gold contacts or the nozzles.
Touching them can result in ink failure or an error message on
your printer.
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How to use HP 60, 61, 62, 63, 65 Ink Cartridges
Helpful Tips
Compatibility Error Messages
If you recently installed a new cartridge and your printer’s display reads “Compatibility Error” or “Ink Cartridge
Error” inspect the contact points on the cartridge. Occasionally dried ink, fi ngerprint oil or tape residue can end
up on the gold and copper contacts of the cartridge during the manufacturing process, preventing it from being
read properly in the machine. To remove the residue, use a lint free cloth or coffee fi lter and gently wipe down the
contact points. Then, pop the cartridge back in the printer, reset the machine and try printing again. If you attempt
to print and still get an error message, it may be a faulty cartridge. Faulty cartridges are a rare occurrence, but
always a possibility. Test a second cartridge and see if you get the same result. If the second cartridge works, then
your fi rst cartridge was probably defective.
Missing Cartridge Message
The black cartridge will not work in the tri-color slot, and vice versa. When you install a cartridge, it should click
smoothly into place. If the cartridge is jammed into the machine or tweaked a bit, the chip on the cartridge will
not register properly, causing an error. If you are still having trouble, take the cartridge out and try cleaning the
gold contacts on the end of the unit with a coffee fi lter or a lint-free cloth. Sometimes a simple cleaning is all that
is needed.
SETUP AND TIPS
HP 60, 61, 62, 63, 65, 6X
Helpful Tips
Streaky Prints.
Many times a simple printhead cleaning will get your cartridge. There are two easy ways to troubleshoot:
The fi rst technique involves manually cleaning the printhead. The printhead on an HP 63 is the copper color strip
on the end of the cartridge where the ink comes out. The fi rst technique involves manually cleaning the printhead.
The printhead on an HP 63 is the copper color strip on the end of the cartridge where the ink comes out.
The second solution involves running the printhead cleaning function that is built into your printer, which is used
to prime your ink cartridges. You can fi nd this option under the “Tools” menu of most HP printers but we suggest
consulting your printer’s manual for specifi c instructions. After running a cleaning your printer will prompt you to
print a diagnostic page. A diagnostic, or test page is a good way gauge whether your print quality has improved.
If the results of your test page still are not up to par, try running a second cleaning and let your printer sit for a
couple of minutes before trying to print again. We do not suggest running multiple cleanings in row because
they can deplete your cartridge fairly quickly. If you run a couple of cleanings and still do not see improvement,
it might be time to get a new cartridge.
Additional Support: www.versacheck.com/support
Grab a warm, damp paper towel and a dry paper towel
Take the cartridge with the printhead facing down and dab it a few times against the
damp paper towel. You should see ink appear on the paper towel when you do this.
After dabbing a few times, hold the printhead against the dry paper towel for about
a minute. This will wick any excess ink onto the paper towel
Pop the cartridge back in the printer and attempt to print. If printing does not
improve, move onto the second solution
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Rev. 01/18
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