ADVANCE SP 380 User guide

Type
User guide

This manual is also suitable for

SP x80
User Guide
2
Content
Welcome    4
Your hearing aids    5
Inrument type    5
Getting to know your hearing aids     6
Components and names    7
Controls    8
Hearing programs    9
Features    9
Batteries    10
Battery size and handling tips    10
Replacing batteries    11
Tamper-proof function (optional)    12
Daily use    14
Turning on and o    14
Standby mode    15
Inserting and removing the hearing aids    16
Changing the hearing program    18
Further adjuments (optional)     18
3
Special liening situations    19
On the phone    19
Audio reaming    19
Audio reaming with iPhone    20
Audio reaming with Android phone    20
Bluetooth    20
Audio induction loops    21
Maintenance and care    22
Hearing aids    22
Ear pieces and tubes    23
Cleaning ear pieces    23
Professional maintenance    23
Further information    24
Safety information    24
Accessories    24
Explanation of symbols    24
Operating, transport and orage conditions    25
Troubleshooting    26
Country-specic information    27
Service and warranty    31
4
Welcome
Thank you for choosing our hearing aids to accompany 
you through everyday life. Like anything new, it may take 
you a little time to become familiar with them.
This guide, along with support from your Hearing Care 
Professional, will help you underand the advantages 
and greater quality of life your hearing aids oer. 
To receive the mo benet from your hearing aids, it is 
recommended that you wear them every day, all day. 
This will help you get adjued to them.
CAUTION
It is important to read this user guide and the safety 
manual thoroughly and completely. Follow the 
safety information to avoid damage or injury.
The device may not look exactly like the guiding 
illurations in these inructions. We reserve the 
right to make any changes we consider necessary.
5
Your hearing aids
This user guide describes optional features that 
your hearing aids may or may not have.
Ask your Hearing Care Professional to indicate the 
features that are valid for your hearing aids.
Inrument type
Your hearing aids are BTE (Behind-The-Ear) models. A 
tube delivers the sound from the hearing aid into the ear. 
The inruments are not intended for children under the 
age of 3 years or persons with a developmental age of 
under 3 years.
The wireless functionality enables advanced audiological 
features and synchronization between your two hearing 
aids.
Your hearing aids feature Bluetooth® Low Energy*
technology allowing for easy data exchange with your 
smartphone, and for seamless audio reaming with your 
iPhone** and for some Android smartphones that support 
Audio Streaming for Hearing Aids (ASHA).
Note, that Bluetooth is not available on all performance 
levels.
*  The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any 
use of such marks by WS Audiology Denmark A/S of this product is under licenses. 
Other trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., regiered in the U.S. 
and other countries.
6
Getting to know your hearing aids
It is recommended to familiarize yourself with your new 
hearing aids. With the inruments in your hand try using 
the controls and note their location on the inrument. 
This will make it easier for you to feel and press the 
controls while wearing the hearing aids.
If you have problems pressing the controls of 
your hearing aids while wearing them, you can 
ask your Hearing Care Professional whether a 
remote control or a smartphone app to control your 
inruments is available.
7
Components and names
Your hearing aids are attached to an earhook and a
cuom-made ear piece.
Earhook
Microphone 
openings
Rocker switch
Battery compartment (on/o 
switch)
Side indication (red = right, 
blue = left)
Your Hearing Care Professional will attach an earhook, 
tube and a cuom-made ear piece to each hearing aid.
Cuom-made ear pieces
Examples:
8
Controls
With the rocker switch you can, for example, switch 
hearing programs. The Hearing Care Professional has 
programmed your desired functions to the rocker switch.
Rocker switch function L R
Press briey:
Program up/down
Volume up/down
Tinnitus Function level up/down
TV ream on/o
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus Function signal level up/down
TV ream on/o
L = Left, R = Right
You can also use a remote control to change
hearing programs and adju the volume of your 
hearing aids. With our smartphone app you have 
even more control options.
9
Hearing programs
1
2
3
4
Read more in section "Changing the hearing program".
Features
The Tinnitus Function generates a sound to
diract you from your tinnitus.
A telecoil is built into the inrument, so it can 
connect with audio induction loops.
Read more in section "Audio induction loops".
10
Batteries
When the battery is low the sound becomes weaker 
or you will hear an alert signal. The battery type will 
determine how long you have to replace the battery. 
Battery size and handling tips
Ask your Hearing Care Professional for recommended 
batteries.
Battery size:  675
■  Always use the correct battery size for your hearing 
aids.
■  Remove the batteries if you intend not to use the 
hearing aids for several days.
■  Always carry spare batteries.
■  Remove empty batteries immediately and follow your 
local recycling rules for battery disposal.
11
Replacing batteries
Removing the battery:
XOpen the battery compartment.
XUse the magnet ick to pull out the 
battery. The magnet ick is available 
as an accessory.
Inserting the battery:
XIf the battery has a protective lm, remove it 
only when you are ready to use the battery.
XInsert the battery with the "+" symbol 
facing up into the battery door 
(refer to the picture).
Note: Do not place the battery 
directly into the housing.
12
XClose the battery door carefully as it 
can be damaged.
Push only in a raight angle
and in the area higlighted in the
illuration. Do not use force.
If you feel resiance, the battery is 
not inserted correctly.
Tamper-proof function (optional)
Ask your Hearing Care Professional to enable the 
tamper-proof function.
OFF position when not in use:
XThe battery compartment can be easily opened by a 
few millimeters to turn the hearing aid o.
To ensure that the hearing aid is safely ored in the 
vicinity of small children, the battery door mu be 
opened to the OFF position when the hearing aid is 
not in use.
Only open the battery compartment completely 
when changing the battery. 
How to open the battery compartment:
XPlace a small cloth or tissue over the battery 
compartment grip.
13
XOpen the door 
with your thumb 
as shown in the
illuration.
The force required to open the door is higher than 
for the non-tamper-proof setting.
14
Daily use
To assure comfortable and easy use of your hearing aids 
they are equipped with an onboard control element.
In addition, we oer an app for Android as well as 
iPhones which makes handling your devices even easier. 
Contact your Hearing Care Professional for downloading 
and inalling the smartphone app.
Turning on and off
You can turn your hearing aids on or o via the battery 
compartment:
XTurning on: Close the battery compartment.
The default volume and hearing program are set.
XTurning o: Open the battery 
compartment to the r catch.
When the power-on delay is activated, the hearing aids 
turn on after a delay of several seconds. During this time 
you can insert the hearing aids into your ears without 
experiencing unpleasant feedback whiling.
The "power-on delay" can be activated by your Hearing 
Care Professional. 
15
Standby mode
The andby mode mutes the hearing aids. They are 
not turned o completely but ill draw some power. 
Therefore, we recommend to use andby mode only for 
a short period of time.
How to switch to andby mode:
■  via remote control
■  via rocker switch.
Press and hold the rocker switch for several seconds.
Leaving the andby mode:
■  The previously used volume and hearing program are 
set.
■  If you want to leave the andby mode but the 
remote control is not at hand, turn your device o 
and on again (by opening and closing the battery 
compartment). In this case, the default volume and 
hearing program are set.
16
Inserting and removing the hearing aids
Your hearing aids have been ne-tuned for your right and 
left ear. Colored markers indicate the side: 
■  red marker = right ear
■  blue marker = left ear
Inserting a hearing aid:
XHold the tube close to the ear piece.
XCarefully push the ear piece 
into the ear canal .
XTwi it slightly until it sits well.
Open and close your mouth to 
avoid accumulation of air in the 
ear canal.
XLift the hearing aid and slide it 
over the top of your ear .
■  It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid with
the left hand. 
■  If you have problems inserting the ear piece, 
use the other hand to gently pull your earlobe 
downwards. This opens the ear canal and eases 
insertion of the ear piece.
17
Removing a hearing aid:
XLift the hearing aid and slide 
it over the top of your ear .
XHold the ear piece between 
your thumb and index nger. 
Carefully twi the ear piece 
forward while pulling it out .
Clean and dry your hearing aids after usage. Read more 
in section "Maintenance and care".
Adjuing the volume
Your hearing aids automatically adju the volume to the 
liening situation.
XIf you prefer manual volume adjument, press the 
upper part of the rocker switch to increase the volume 
or press the lower part to decrease the volume.
Refer to section "Controls" for the setting of your 
rocker switch.
An optional signal can indicate the volume change. Once 
the maximum or minimum volume has been reached, you 
may hear an optional signal tone.
18
Changing the hearing program
Depending on the liening situation, your hearing aids 
automatically adju their sound.
Your hearing aids may also have several hearing 
programs which allow you to change the sound, if 
needed. An optional signal tone can indicate the program 
change.
XTo change the hearing program, press the rocker 
switch briey.
Refer to section "Controls" for the setting of the rocker 
switch. Refer to section "Hearing programs" for a li of 
your hearing programs.
The default volume is applied.
Further adjuments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the Tinnitus 
Function.
Refer to section "Controls" for the setting of your controls.
19
Special liening situations
On the phone
When you are on the phone, hold the 
telephone receiver slightly above your 
ear. The hearing aid and telephone 
receiver have to be aligned. Turn the 
receiver slightly so that the ear is not 
completely covered. 
Telephone program 
You may prefer a certain volume when using the phone. 
Ask your Hearing Care Professional to congure a 
telephone program. 
XSwitch to the telephone program whenever you are on 
the phone.
If a telephone program is congured for your hearing 
aids, it is lied in section "Hearing programs". 
Audio reaming
The following information on audio reaming does not
apply to all models of the hearing aid. Ask your Hearing 
Care Professional to indicate the features that are valid 
for your hearing aids.
20
Audio reaming with iPhone
Your hearing aids are Made for iPhone hearing aids. This 
means you can get phone calls and lien to music from 
your iPhone directly into your hearing aids.
For more information about compatible iOS devices, 
pairing, audio reaming and other useful functions, 
contact your Hearing Care Professional.
Audio reaming with Android phone
If your mobile phone supports Audio Streaming for 
Hearing Aids (ASHA), you can get phone calls and 
lien to music from your mobile phone directly into your 
hearing aids.
For more information about compatible Android devices, 
pairing, audio reaming and other useful functions, 
contact your Hearing Care Professional.
Bluetooth
Your device is equipped with Bluetooth®* wireless
technology to enable audio reaming from mobile 
phones or other compatible devices.
In an airplane, the use of Bluetooth functionality may 
be rericted, especially during take-o and landing. If 
this is the case, you can switch o Bluetooth wireless 
technology in your device via the smartphone app.
*  The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any 
use of such marks by WS Audiology Denmark A/S of this product is under licenses. 
Other trademarks and trade names are those of their respective owners.
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ADVANCE SP 380 User guide

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User guide
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