Edgewater Networks EdgeMarc 5300LF Hardware Installation Manual

Edgewater Networks
Brand
Edgewater Networks
Model
EdgeMarc 5300LF
Category
Networking
Type
Hardware Installation Manual
Features
EdgeMarc 5300LF
EdgeView 5300LF
EdgeProtect 5300LF
Hardware Installation Guide
Version 1.0
© 2008 Edgewater Networks, Inc.
Edgewater Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its use, copying,
distribution, and decompilation. No part of this document may be reproduced in any form by any means
without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without
warranty of any kind, either express or implied, including any kind of implied or express warranty of non-
infringement of the implied warranties of merchantability or fitness for a particular purpose.
EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other
trademarks appearing in this manual are owned by their respective companies.
Export Notice
This product, software and related technology is subject to U.S. export control and may be subject to export
or import regulations in other countries. Purchaser must strictly comply with all such laws and regulations. A
license to export or re-export may be required by the U.S. Department of Commerce.
Regulatory Compliance
FCC Part 15, UL, CE
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method
of connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by a user to this equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas”.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.”
WARRANTY AND REPAIR SERVICE CENTER:
Interwork Technologies
Bill Dunnion
billd@interwork.com
+1 (613) 288-8872
This Class (A) digital apparatus complies with Canadian ICES-003.
Licensing
Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by
the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.
Contents
i
Preface........................................................................................................... 1
Typographic Conventions ................................................................... 1
Contact and Support Information ........................................................ 2
Overview ........................................................................................................ 3
Feature Summary ............................................................................... 3
Front Panel.......................................................................................... 6
Back Panel .......................................................................................... 7
Getting Started............................................................................................... 8
Physical Installation............................................................................. 8
Required Tools and Materials .................................................. 8
Rack-Mount Installation............................................................ 8
Connecting the Power and Cables........................................... 8
Administration ................................................................................... 10
Configuring the 5300LF EdgeMarc and 5300LF EdgeProtect 10
Configuring the 5300LF EdgeView......................................... 11
Specifications............................................................................................... 14
Warranty Information ................................................................................... 15
Hardware Warranty ........................................................................... 15
Certification .................................................................................................. 16
Safety ................................................................................................ 16
Emissions.......................................................................................... 16
Immunity............................................................................................ 16
1
Preface
Thank you for purchasing the 5300LF appliance.
This Installation Guide describes the 5300LF hardware and installation procedures. It is
intended for network installers, network operators, and security officers.
About this Guide
The following table briefly describes each chapter and appendix in this guide.
Typographic Conventions
Task steps are presented in numbered lists. User inputs are displayed in boldface type and can
represent either keyboard input or mouse selections in a browser window. Web GUI menus
and input areas are represented in italic type.
Note
Denoted with a pencil icon, notes emphasize useful information.
Caution
Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.
Warning
Denoted with a lightening bolt symbol, warnings indicate situations in which proper procedures
must be followed to avoid the risk of bodily injury.
Chapter or Appendix
Description
Chapter 1, Overview
Summary of the functional features of the
5300LF EdgeMarc, EdgeView and
EdgeProtect appliances; describes front-
panel LEDs and physical features of the back
panel
Chapter 2, Getting Started
Instructions for installing the 5300LF and
accessing the VOS for EdgeMarc and
EdgeProtect management software or
command line interface for EdgeView.
Appendix A, Specifications
List of technical specifications of the 5300LF.
Appendix B, Warranty Information
Text of the hardware warranty for the
5300LF.
Appendix C, Certification
Information about agency compliance.
5300LF Converged Network Appliance Installation Guide
2
Contact and Support Information
Edgewater Networks, Inc.
2895 Northwestern Parkway
Santa Clara, CA 95051
http://www.edgewaternetworks.com
Phone: +1 (408) 351-7200
General Email: info@edgwaternetworks.com
Sales Email: sales@edgewaternetworks.com
Edgewater Networks, Inc. - Technical Assistance Center
Phone: +1 (408) 351-7200 ext. 2
Support Email: support@edgewaternetworks.com
3
1
Overview
EdgeMarc 5300LF
The EdgeMarc 5300LF converged networking router is an intelligent, all-in-one networking
solution for enterprises and service providers. It reduces costs by simplifying the deployment,
management and security of converged voice, video and data networks. The EdgeMarc
5300LF provides the following important functions for converged networks:
• Security
A stateful packet inspection firewall is used in combination with a voice over IP (VoIP)
application layer gateway to provide comprehensive “media-aware” security. The 5300LF
also supports IPSec for secure site-to-site networking.
• VoIP
The 5300LF resolves NAT/FW traversal problems for SIP, MGCP and H.323 traffic. It
allows a single public IP address to be used for multiple VoIP clients. VoIP survivability is
also provided so that local SIP PSTN gateways are available for inbound and outbound
calling during WAN link failures.
• Quality of Service
The 5300LF maximizes WAN link utilization while optimizing voice quality using
prioritization and shaping.
• Call Quality Monitoring
The 5300LF provides passive call quality monitoring statistics for each VoIP call to enforce
SLAs and resolve networking problems that negatively affect call quality.
• Future-proof Scalability
The 5300LF is a powerful, flexible platform that can be deployed initially as a low-cost
WAN access router and then licensed through software for more advanced VoIP features
and increased call performance. It is the ideal platform for service providers offering DIA,
hosted VoIP and managed security services or enterprises migrating to converged voice
and data networks.
Feature Summary
VoIP
• SIP, MGCP and H.323 application layer gateway that allows a single public IP address
to be used for multiple VoIP endpoints
• VoIP survivability for local call switching to PSTN gateways during WAN link failures
(SIP only)
5300LF Converged Network Appliance Installation Guide
4
QoS
• Class based queuing/prioritization
• Diffserv marking and policing
• Traffic shaping
• VoIP call admission control prevents oversubscription of priority queue
Security
• Stateful packet inspection firewall
• VoIP aware firewall dynamically provisioning and closing of UDP ports used for VoIP
calls
• IPSec: 3DES, SHA-1
• NAT/PAT server that hides enterprise LAN topology
Passive Call Quality Monitoring
• Per call statistics that include mean opinion score (average and minimum), jitter,
latency, and packet loss
• Alarms for poor MOS scores
• Active call count indicators
EdgeView 5300LF
EdgeView is a sophisticated yet easy to use management tool designed to simplify the
management and monitoring of converged voice, video and data networks. It provides several
important features to service providers and enterprises using Edgewater’s EdgeMarc and
EdgeProtect Series products:
• Software image management and upgrade of Edgewater nodes
• Configuration backup and restore for Edgewater nodes
• Configuration of Edgewater nodes using an authenticated, central console
• Monitoring of VoIP call quality and related statistics
• Extensive trend analysis and reporting for items such as uptime, link utilization, call
quality, etc.
• Context sensitive, online troubleshooting tips linked to Edgewater’s real-time problem
resolution knowledgebase
• Monitoring of 3
rd
party devices using SNMP
• Color coded node and group status information for quick identification of service
affecting problems
• E-mail notification of MOS alerts and node down events
• Multiple user accounts with administrator defined access level privileges
EdgeProtect 5300LF
The EdgeProtect 5300LF is designed to protect managed VoIP service providers and
enterprise customers from network-based attacks. It combines topology hiding, dynamic
session admission control and stateful packet inspection to secure critical voice, video and data
infrastructure components.
5300LF Converged Network Appliance Installation Guide
5
In either service provider or enterprise environments, the EdgeProtect 5300LF is usually
installed at the edge of the operations center to secure critical voice, video, and data
infrastructure components such as VoIP softswitches, video gatekeepers, gateways, and
media servers.
Features
• Resolves firewall traversal problems at the Network Operations Center for VoIP by
providing a VoIP application layer gateway (ALG) or voice and video aware firewall that
supports SIP, MGCP and H.323
• Resolves firewall traversal problems at customer offices for VoIP by providing NAT-
Traversal capability for SIP.
• Supports up to 1,000 concurrent VoIP calls or up to 85 Mbps of H.323 video traffic
• Protects the enterprise LAN using a stateful packet inspection (SPI) firewall for both
voice and data traffic
• Performs static IP routing
• Provides integrated test tools to facilitate problem isolation
• Performs TFTP relay for IP phone images
• Uses a simple web based GUI for configuration and management
• Supports logging to external syslog servers and interfaces to network management
systems using SNMP
5300LF Converged Network Appliance Installation Guide
6
Front Panel
Name
Description
A
Erase Button
Not used
Off - Power switch is off (or no power from the AC outlet)
B
Power
Solid Green - Power is supplied to the unit
Off - No disk activity
Flashing Amber - Data is being read or written to the disk
C
Disk Activity
Solid Amber - System Failure
D
Port 3
Auto-sensing, 1x10/100/1000 RJ45 Ethernet LAN port.
EdgeView 5300LF:
Optionally available as a management interface
EdgeMarc 5300LF and EdgeProtect 5300LF:
Available for http console sessions and communications with
remote nodes
E
Port 2
Auto-sensing, 1x10/100/1000 RJ45 Ethernet port
EdgeView 5300LF and EdgeMarc 5300LF:
Available for http console sessions and communications with
remote nodes
EdgeProtect 5300LF:
Connects to the softswitch. Also known as the “Provider” port.
F
Port 1
Auto-sensing, 1x10/100/1000 RJ45 Ethernet LAN port.
Assigned a default IP address of 192.168.1.1.
EdgeView 5300LF and EdgeMarc 5300LF:
Connects to IP phones, IADs or PCs that are installed on the
local area network. Available for http console sessions and
communications with remote nodes.
EdgeProtect 5300LF:
Connects to the softswitch. Also known as the “Subscriber”
port.
5300LF Converged Network Appliance Installation Guide
7
G
Reset
Reverts the 5300LF appliance to the factory default settings.
This will reset all passwords and erase all prior configurations.
H
Console
DB9 serial (RS232) port that establishes a local console
session with the 5300LF appliance using a VT100 terminal or
emulation program. It is used for debug or local diagnostic
purposes only.
Note: Primary configuration of the 5300LF is performed from a
web browser as covered in “Chapter 3. Configuring the 5300”
of the 5300 Series Converged Network Appliance User
Manual.
Back Panel
Figure 3: 5300LF Back Panel
Name
A
Power Inlet
B
Power Switch
C
USB Ports
D
VGA Port
8
2
Getting Started
Physical Installation
The 5300LF is designed for rack mount installation. Observe the following guidelines when
installing the system:
• Always verify that the AC cord is disconnected from a power source prior to installation.
• Ensure that the installation site has adequate air circulation and meets the minimum
operating conditions for the system as specified in Specifications section of this document
Required Tools and Materials
• Ethernet cables − to connect the LAN ports to LAN switches or to individual IP phones.
They can also be used to connect the Ethernet WAN port to a WAN router, a Cable Modem
or a DSL Modem, if T1/E1 port is not being used to connect to the WAN.
Rack-Mount Installation
Note
The 5300LF 19” Rack Mount Kit is used with “revision B” 5300LF systems only. These
systems have the assembly number (A/N) “120-4300T-01-B” listed on the bottom of the
chassis.
1. Mount the completed assembly into your 19” equipment rack.
Connecting the Power and Cables
The 5300LF comes with an AC power cord and power adapter for connecting the unit to the AC
outlet.
Warning
Always connect the AC power cord to an AC outlet suitable for the power supply that came with
the unit in order to reduce the risk of damage to it.
• Connect one end of the AC power cord to the power adapter and the other one to the AC
outlet.
• Connect plug from the power adapter to the Power Connector on the 5300LF. Sometimes
a little force is necessary to get the plug properly positioned
Caution
5300LF Converged Network Appliance Installation Guide
9
Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does not hang
from the power connector.
• If connecting to the WAN using the T1 then connect the T1 cable to the T1/E1 port and the
other end of the cable to the T1 line. Enable the T1 port from the Network Configuration
Menu. In this case Ethernet WAN port will not be available.
• If connecting to a WAN router, cable modem or DSL modem, then connect the Ethernet
cable to the Ethernet WAN port on 5300LF and the other end to the WAN device.
5300LF Converged Network Appliance Installation Guide
10
Administration
You can configure the 5300LF EdgeMarc and 5300LF EdgeProtect appliances using a simple web-
based user interface. Configure the 5300LF EdgeView appliance using YaST, a pre-installed,
LINUX-based system management tool.
Configuring the 5300LF EdgeMarc and 5300LF EdgeProtect
You can configure the 5300LF EdgeMarc and 5300LF EdgeProtect appliance using a web
browser such as Internet Explorer or Netscape Navigator. The 5300LF is shipped with the pre-
configured IP address 192.168.1.1 for the LAN port (LAN port 1).
Requirement: To connect a PC directly to the appliance, you must use an ethernet crossover
cable.
To connect to the 5300LF EdgeMarc and 5300LF EdgeProtect, follow these steps:
1. Assign static IP address 192.168.1.2 with subnet 255.255.255.0 to a PC
2. Connect the PC to LAN port 1 of the 5300LF using an ethernet crossover cable
3. Launch a web browser on the PC and enter the URL string: 192.168.1.1. Press Return
The login window appears
4. Enter the username root and the password default to log into the system
The initial 5300LF main configuration menu appears
5300LF Converged Network Appliance Installation Guide
11
5. Select Network and start configuring the 5300LF appliance.
Note
For secure network management on an EdgeMarc or EdgeProtect 5300LF appliance, change
the default user name and password as described in the VOS for EdgeMarc User Manual.
Configuring the EdgeView 5300LF
You can configure the 5300LF Edgeview appliance using YaST, a pre-installed, LINUX-based
system management tool. Access YaST from the command line interface of the EdgeView
appliance.
To connect to the 5300LF Edgeview appliance, follow these steps:
1. Connect a PC with a cross-over Ethernet cable to Port 1 of the EdgeView chassis.
2. Since Port 1 is 192.168.1.1, configure your PC to have the IP address of 192.168.1.2,
subnet mask of 255.255.255.0 and default gateway of 192.168.1.1.
3. Make sure you can ping 192.168.1.1 from your PC.
4. Open your favorite SSH application on your PC and SSH to the EdgeView. (Note: The new
LF chassis only accept SSH v2. In PuTTY, go to the SSH tab on the left and under Preferred
SSH Protocol Version, select 2)
5. Log into the CLI.
6. Type ‘yast’ at the # prompt. The configuration page appears as follows:
5300LF Converged Network Appliance Installation Guide
12
7. Continue to configure the EdgeView appliance as described in “Chapter 2. Getting Started”
of the EdgeView User Manual.
Note
For secure network management on an EdgeView 5300LF appliance, change the default user
name and password as described in the EdgeView User Manual.
Additional Note
Configure the EdgeView 5300LF appliance as a High Availability system by following the
instructions as described in the EdgeView User Manual.
Configuring the 5300LF using Serial Console Access
You can use the DB9 serial port, located on the front panel of the 5300LF appliance, to perform
advanced configuration and debugging.
Requirement: To configure the 5300LF appliance using the serial console access port, you will
need a null modem serial cable and a terminal emulation program.
To connect directly to the serial console port from your PC, complete the following steps:
1. Plug the null model serial cable into the serial port on your PC and connect it to the serial
port on the 5300LF appliance. To locate the serial port on the 5300LF appliance, refer to
Figure 3: 5300LF Front Panel.
2. On your PC, run a terminal emulation program with the following settings:
• Emulation: VT-100 compatible
• Baud per second: 9600
• Data bits: 8
5300LF Converged Network Appliance Installation Guide
13
• Parity: None
• Stop bits: 1
• Flow Control: None
3. The following login screen appears*:
* The login prompt text is determined by whether the appliance is the 5300LF EdgeMarc,
5300LF EdgeView, or 5300LF EdgeProtect.
14
A
Specifications
NIC Ports 3x10/100 Ethernet
Serial Ports 1xRS-232 (1 additional unused port)
Dimensions 19” Rack Mount, 1RU
Weight 11.5 lbs
Power 100/240v VAC, auto-selecting, 47 to 63 Hz
Warranty 1 Year
Environmental Operating Temperature: 5° to 40°C
Humidity: 20% to 80%, non-condensing
For up-to-date information, please visit the following URL: http://www.edgewaternetworks.com.
15
B
Warranty Information
Hardware Warranty
For a period of one (1) year after shipment of the Product, Edgewater warrants that such
Hardware will substantially conform to Edgewater’s published specifications for such Hardware
on the date of order if properly used in accordance with procedures described in the
documentation supplied by Edgewater. End-user shall notify Edgewater of any
nonconformance during the warranty period, obtain a return authorization for the
nonconforming Hardware from Edgewater, and return the nonconforming Hardware to
Edgewater’s designated repair facility, freight prepaid, with a statement describing the
nonconformity. Edgewater’s exclusive obligations with respect to nonconforming Hardware
shall be, at Edgewater’s option, to advance replace such Hardware, if it is determined to be
defective, or to refund to End-user the purchase price paid for the Product. Advance
replacement units are shipped same business day for next-day delivery (within the US) when
hardware failure is determined by 1pm PST. Failed components must be returned to
Edgewater within 14 days or End-user will be charged for new product purchase.
16
C
Certification
RoHS Compliant
WEEE Compliant
Safety
cUL, CE
Emissions
FCC Part 15 Class A
ICES-03
VCCI Class A
MIC
C-tick
Immunity
CE
Edgewater Networks, Inc.
2895 Northwestern Parkway
Santa Clara, CA 95051
Phone: (408) 351-7200
[email protected]
Converged Networking. Simplified.
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Edgewater Networks EdgeMarc 5300LF Hardware Installation Manual

Edgewater Networks
Brand
Edgewater Networks
Model
EdgeMarc 5300LF
Category
Networking
Type
Hardware Installation Manual
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