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Jabra BIZ 2300 Operating instructions

  • Hello! I have reviewed the user manual for the Jabra Biz 2300 USB MS Mono headset. This document provides guidance on resolving call control issues with ShoreTel softphones. It includes steps to verify the installation of the ShoreTel Telephony Interface and configure the TAPI service provider. I’m ready to answer your questions based on the information provided in the manual.
  • Why does call control not work with my ShoreTel softphone?
    How can I check if the ShoreTel Telephony Interface is installed correctly?
    How can I check the provider usage?
Jabra Biz 2300 USB MS Mono
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel Softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialog opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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