Avaya Mobile Communication Gateway 3100 User manual

Brand: Avaya

Model: Mobile Communication Gateway 3100

Type: User manual

NN42030-403

Nortel Mobile Communication 3100 Portfolio

Nortel Mobile Communication

Gateway 3100

Release Notes

Standard 01.04 December 2007

NN42030-403 MCG 3100 Release 2.0 Standard 01.04 December 2007

Contents

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Finding the latest updates on the Nortel web site 5

Getting help from the Nortel web site 5

Getting help over the phone from a Nortel Solutions Center 5

Getting help from a specialist by using an Express Routing Code 6

Getting help through a Nortel distributor or reseller 6

Release 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

General Notes 7

Supported features 7

Installation 7

Updates 8

Known Issues 8

Limitations 9

NN42030-403 MCG 3100 Release 2.0 Standard 01.04 December 2007

Nortel Mobile Communication Gateway 3100 Release Notes

How to get help 1

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel web site

The content of this documentation was current at the time the product

was released. To check for updates to the latest documentation and

software for Mobile Communication Client (MCC) 3100, go to

www.nortel.com/support.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the

Nortel Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins,

and tools to address issues with Nortel products. From this site, you

can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge

Base for answers to technical issues

• sign up for automatic notification of new software and

documentation for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical

Support web site, and you have a Nortel support contract, you can

also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

NN42030-403 MCG 3100 Release 2.0 Standard 01.04 December 2007

Outside North America, go to the following web site to obtain the

phone number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist

in your Nortel product or service. To locate the ERC for your product or

service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for

that distributor or reseller.

Nortel Mobile Communication Gateway 3100 Release Notes

Release 2.1 2

Date: November 2, 2007

Release: 2.1

General Notes

This release resolves several gateway and client issues.

Supported features

There are no new features for this release.

Installation

1 Log on as user “nortel”.

2 Ensure the system date and time are accurate to activate the

license correctly.

3 Insert the cd that contains the MCG3100 image and then enter:

appinstall

After this script finishes, the following three MCG3100 services

automatically start: mobilitygw, mobilityadmin, and sipconf.

If this is an upgrade, this completes the upgrade process.

The following steps are necessary if this is a fresh installation.

4 Open a web browser and enter http://47.X.X.X:8282/adminserver

(use the IP address of the MCG 3100 server).

5 Enter the following administrative user name and password:

User name: admin

Password: password

You can change the password on the Tools page.

6 Install the license file using the upload tool, found on the Tools tab

of the administration page.

NN42030-403 MCG 3100 Release 2.0 Standard 01.04 December 2007

7 Restart the Mobility Gateway servlet.

8 Configure the MCG 3100 elements from the Web pages.

9 Restart the Mobility Gateway servlet.

10 To upload the license file to the MCG 3100, use Tools > License

Upload.

11 To activate the license, restart the Mobility Gateway from the

Gateways page.

For Nokia usage, you must follow the certificate management

instructions from the installation guide. After adding certificates to

the keystore, use sudo /sbin/service mobilitygw restart to

refresh the keystore. Restarting the mobility gateway server from

the administration web user interfaces does not refresh the

keystore.

Updates

• Q01771386: "Configuration saved... Wait for server restart" does

not disappear after restart: FIXED

• Q01766921-01: MCG3100 does not start if the service DN field is

not populated: FIXED

• Q01771404: MCG3100 does not use the nortel user to create the

keystore: FIXED

• 7906: Filtering Does not work across multiple pages of users:

FIXED

• 7887: Nortel KRS and incremental licenses (MA-MG): FIXED

• Q01776377: MCC3100 clients stops taking calls during capacity

testing of 7000 calls per hr: FIXED

Known Issues

Q01789687: MCG failed in restarting due to not enough disk space

caused by log files

Note that if either of the keystore files that are used to manage the

certificates for secure MCG3100 access (/opt/SQMobilityGW/.keystore

and /opt/SQMobilityAdmin/.keystore) are corrupted or manually

modified to remove the required certificate, the MCG3100 process

may not start properly, and can potentially result in rapid growth of the

catalina.out log files. Ensure that any manual updates to these files are

carried out according to the documented procedures. If problems

occur due to a damaged keystore file, please stop the services using:

sudo /sbin/service mobilitygw stop

Nortel Mobile Communication Gateway 3100 Release Notes

sudo /sbin/service mobilityadmin stop

Then remove the potentially large log files as follows:

# Become superuser:

#( enter superuser password )

cd /opt/SQMobilityGW/tomcat/logs

rm catalina*

cd /opt/SQMobilityAdmin/tomcat/logs

rm catalina*

exit

Modify the keystore files to include valid certificates according to the

documented procedure, then start the MCG3100 service as follows:

sudo /sbin/service mobilitygw start

sudo /sbin/service mobilityadmin start

Limitations

The MCG 3100 is vulnerable to denial of service attacks, such as

those generated by the Sivus Tool. If a denial of service attack

launches against the MCG 3100, users may not be able to make or

receive calls on the MCC 3100. MCG 3100 impairment from a denial

of service attack does not impact the operation of the BlackBerry or

Nokia mobile device using the native cellular support from the cellular

provider. In network impairment conditions, such as during a denial of

service attack within the Enterprise where the MCG3100 resides,

users can use the mobile phone service provided by the cellular

provider. After the Enterprise network administrator clears the

network impairment condition, the MCG3100 operates without further

administrative action. To minimize the possibility of the MCG 3100

coming under a denial of service attack within the Enterprise, an

external security appliance, such as a firewall, can be used to limit

NN42030-403 MCG 3100 Release 2.0 Standard 01.04 December 2007

traffic to trusted hosts. For more information, see Nortel Mobile

Communication 3100 – Planning and Engineering (NN42030-200).

Nortel Mobile Communication 3100 Portfolio

Nortel Mobile Communication Gateway 3100

Release Notes

Sourced in Canada

The information in this document is subject to change without notice. The

statements, configurations, technical data, and recommendations in this

document are believed to be accurate and reliable, but are presented

without express or implied warranty. Users must take full responsibility for

their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession

are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

To provide feedback or report a problem in this document, go to

www.nortel.com/documentfeedback

Publication number: NN42030-403

Product release: MCC 3100

Document version: Standard 01.04

Date: December 2007

Avaya Mobile Communication Gateway 3100 User manual

Avaya Mobile Communication Gateway 3100 User manual

Avaya Mobile Communication Gateway 3100 User manual

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