Avaya Mobile Communication 3100 User manual

Nortel Mobile Communication 3100

Nortel Mobile Communication

3100 Installation and

Commissioning

Release: 3.1

Document Revision: 04.03

www.nortel.com

NN42030-300

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Nortel Mobile Communication 3100

Release: 3.1

Publication: NN42030-300

Document release date: 23 November 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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3

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Contents

New in this release 5

Features 5

Other changes 5

Overview 9

References 9

Installation fundamentals 11

Preparation 13

Installing the Linux base 15

Verifying the Enterprise network 16

Installation 17

Installing the standalone MCG 3100 software 18

Commissioning 20

Adding an MCG 3100 server 22

Adding the redundant MCG 3100 server 23

Configuring the Gateway settings 23

Configuring the dial plan conversion parameters 30

Configuring the device settings 31

Configuring the emergency telephone numbers 35

Adding the MCG 3100 license 36

Checking Gateway server status 37

Solution commissioning 41

Audio prompt administration 43

Prompt requirements 43

Creating a language pack 44

Preparing prompt translations 45

Record the prompts 51

Preparing the file structure 51

Packaging the prompt files 52

Testing the language pack 53

Installing the language packs 54

Configuring the language on the MCG 3100 55

Removing a language pack 56

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Upgrade fundamentals 59

Upgrading from Release 2.x to Release 3.0 60

Capturing Release 2.x parameters 62

Upgrading from Release 3.0 to Release 3.1 63

Recording the Release 3.0 configuration parameters 64

Upgrading the MCG 3100 software to a new software release 68

Upgrade commissioning 70

Upgrading for a Service Upissue 71

Upgrading the MC 3100 system software from CD 71

Upgrading the MC 3100 system software from the Web 72

Maintenance 75

Removing a Service Upissue 75

Uninstalling the MC 3100 system software 76

Common procedures 79

Logging on to the MC 3100 Web Administration Console as an administrator 79

Logging on to the MC 3100 Web Administration Console as an

administrator 79

Changing the MC 3100 Web Administration Console password 81

Managing the server processes from the Web Administration Console 82

Managing the server processes from the command line 82

Accessing the server command line as nortel 83

Accessing the server command line as superuser 84

Backing up the MCG 3100 server databases 85

Restoring the MCG 3100 server databases 85

Appendix A: Installation worksheets and checklist 87

Linux base worksheet 87

MCG 3100 worksheet 88

MC 3100 solution checklist 90

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New in this release

This section details what’s new in Nortel Mobile Communication 3100

Installation and Commissioning (NN42030-300) for Nortel Mobile

Communication 3100 (MC 3100) Release 3.1.

Features

The following features are new for MC 3100 Release 3.1:

• The Device Settings configuration window contains new parameters

to support new Calling Features.

• Support for multiple language prompts is introduced. For more

information, see "Audio prompt administration" (page 43).

Other changes

The following changes were made to this document:

•

Completed removal of ECM

• Renamed Web Console to Web Administration Console

Revision History

November 2009 Standard 04.03. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1. Changes were made to "Preparation"

(page 13), "Configuring the Gateway settings" (page 23), "Configuring the

device settings" (page 31), "Upgrading from Release 3.0 to Release 3.1"

(page 63), "Changing the MC 3100 Web Administration Console password"

(page 81), "Uninstalling the MC 3100 system software" (page 76),"Backing

up the MCG 3100 server databases" (page 85), and "Restoring the MCG

3100 server databases" (page 85). "Audio prompt administration" (page

43) was added.

November 2009 Standard 04.02. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1. Changes were made to "Configuring the

Gateway settings" (page 23), and "Upgrading from Release 3.0 to Release

3.1" (page 63). "Appendix A: Installation worksheets and checklist" (page

87) was added.

October 2009 Standard 04.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1.

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6 New in this release

July 2009 Standard 03.08. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 for Communication Server 2100

(CS 2100).

June 2009 Standard 03.07. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 SU03. Updates were made to add

technical content in "Configuring the Gateway settings" (page 23).

June 2009 Standard 03.06. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 SU03. Updates were made to update

technical content.

April 2009 Standard 03.05. This document is issued to remove the following sections:

•

Adding the MCG 3100 as an element from the primary ECM

•

Upgrading to a different network framework

•

Accessing the MC 3100 Web Console from the ECM

January 2009 Standard 03.04. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to include the link

to the multimedia presentation in "Upgrading the MC 3100 system software

from the Web" (page 72). "Configuring the device settings" (page 31) was

updated and "Configuring the emergency telephone numbers" (page 35) was

added.

December 2008 Standard 03.03. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to include links to

multimedia presentations and to update technical content.

October 2008 Standard 03.02. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to "Installation"

(page 17).

September 2008 Standard 03.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0.

May 2008 Standard 02.03. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1. Only the release date changed.

April 2008 Standard 02.02. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1. Added the DNS port to the port usage

table.

April 2008 Standard 02.01. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1.

December 2007 Standard 01.04. This document is up-issued to include changes in technical

content documented in CR Q01788812.

October 2007 Standard 01.03. This document is up-issued to include changes in technical

content for software installation and root certificates.

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Other changes 7

October 2007 Standard 01.02. This document is up-issued to include changes in technical

content for MCG 3100 configuration parameter fields.

September 2007 Standard 01.01. This document is issued to support the Nortel Mobile

Communications 3100 Series Portfolio Release 2.0 on Nortel Communication

Server 1000 Release 5.0 and Nortel Multimedia Communication Server 5100

Release 4.0.

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8 New in this release

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Overview

This document contains information on the following topics

•

"Installation fundamentals" (page 11)

• "Upgrade fundamentals" (page 59)

• "Maintenance" (page 75)

•

"Common procedures" (page 79)

References

For more information on MC 3100, see Nortel Mobile Communication 3100

Fundamentals (NN42030-109).

For more information on administration tasks and tasks involving the

MC 3100 clients, see Nortel Mobile Communication 3100 Administration

and Security (NN42030-600).

For information about interworking the MC 3100 with Nortel

Communication Server 1000, see Nortel Mobile Communication 3100 and

Communication Server 1000 Solution Integration Guide (NN49000-315).

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10 Overview

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Installation fundamentals

This chapter contains the instructions for installing a new Mobile

Communications Gateway 3100 (MCG 3100). For information on the

Nortel Mobile Communication Client 3100 (MCC 3100) installation,

see

Nortel Mobile Communication 3100 Administration and Security

(NN42030-600).

Attention: Use the server system console for installations and upgrades.

Do not use a remote terminal.

Prerequisites to MCG 3100 installation workﬂow

•

Nortel Mobile Communication 3100 Planning and Engineering

(NN42030-200)

• Linux Platform Base and Applications Installation and Commissioning

(NN43001-315)

MCG 3100 installation workﬂow

Figure 1 "Installation workflow" (page 12) shows the steps required to

install the MCG 3100.

After completing the installation workflow, you configure the system

security, configure the client services, install the clients, and back up

the MCG 3100 database. For more information, see Nortel Mobile

Communication 3100 Administration and Security (NN42030-600).

After configuring the MCG 3100, you configure the MC 3100 to interwork

with the appropriate communication server, using the appropriate Solution

Integration Guide.

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12 Installation fundamentals

Figure 1

Installation workflow

Workﬂow navigation

•

"Preparation" (page 13)

• "Installation" (page 17)

• "Commissioning" (page 20)

• "Solution commissioning" (page 41)

• (optional) "Audio prompt administration" (page 43)

Table 1 "Complete installation times" (page 12) shows the times for

completing each of the above workflows.

Table 1

Complete installation times

Workflow Time to complete task

Preparation 25 minutes per server

Installation 15 minutes per server

Commissioning 20 minutes

Solution commissioning 4 hours, plus 20 minutes per user

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Preparation 13

Preparation

This section describes the tasks required to prepare for the installation of

the MCG 3100.

Attention: Use the server system console for installations and upgrades.

Do not use a remote terminal.

Before you begin, review "Appendix A: Installation worksheets and

checklist" (page 87) for useful worksheets and a checklist.

Prerequisites

•

Obtain a license file for the MCG 3100.

MCG 3100 preparation workﬂow

Figure 2 "Preparation taskflow" (page 14) shows the required procedures.

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14 Installation fundamentals

Figure 2

Preparation taskflow

Preparation workﬂow navigation

• "Installing the Linux base" (page 15)

• "Verifying the Enterprise network" (page 16)

Table 2 "Preparation times" (page 14) shows the times for completing each

of the above procedures.

Table 2

Preparation times

Workflow Time to complete task

Installing the Linux Base 20 minutes per server

Verifying the enterprise network 5 minutes per server

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Preparation 15

Installing the Linux base

MCG 3100 uses the same Linux base as Nortel Communication Server

(CS) 1000. For installation instructions for the CS 1000 Linux base, see

Linux Platform Base and Applications Installation and Commissioning

(NN43001-315).

Attention: Carefully observe the labels for the network interfaces of the

specific platforms.

During the Linux base installation for MCG 3100, you make two

platform-specific configuration changes.

•

Physical connection—Use only the eth1 physical network interface.

— HP COTS platform—The network interfaces can be labelled (0,1) or

(1, 2). The lower number is eth0 and the higher number is eth1.

— IBM 306M platform—The network interfaces are labelled

backwards. Interfaces (0, 1) are eth1 and eth0 respectively.

•

IP addresses—During the Linux base installation, the software prompts

you to enter the TLAN and ELAN network interface IP addresses.

— Configure the ELAN network interface IP with an unused private

IP address. The IP standard reserves specific address ranges

within Class A, Class B, and Class C for use by private networks

(intranets). Table 3 "Reserved IP address ranges" (page 15) lists

the reserved ranges of the IP address space.

— Configure the TLAN network interface IP to the same IP address as

the MCG 3100 and corresponding physical eth1 network interface.

Table 3

Reserved IP address ranges

Class

Private starting address Private ending address

A

10.0.0.0 10.255.255.255

B

172.16.0.0 172.31.255.255

C

192.168.0.0 192.168.255.255

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16 Installation fundamentals

Procedure steps

Step Action

1

Install the Linux base installation as described in Linux

Platform Base and Applications Installation and Commissioning

(NN43001-315).

--End--

Verifying the Enterprise network

The following requisites must be installed and configured on the enterprise

network:

•

Domain Name Server (DNS)

•

Lightweight Directory Access Protocol (LDAP) server

Attention: Nortel recommends that you program the DNS with the IP

addresses of the License Server, the primary Enterprise Communication

Server (ECS), and the alternate ECS.

You should ensure that the DNS and LDAP server can be accessed from

the MCG 3100.

Click here to view a multimedia presentation on Verifying

the Enterprise network. (www31.nortel.com/webcast.cgi?

id=7492)

Procedure steps

Step Action

1 Access the Admin shell, as described in Linux Platform Base and

Applications Installation and Commissioning (NN43001-315).

2 To verify that DNS is functional, use the ping command and

enter the fully qualified domain name (FQDN) of a server on the

network.

3 To verify communication with the LDAP server, use the ping

command.

After the installation and commissioning is complete, you can

verify that LDAP is working by performing a Corporate Directory

(Corp Dir) search from a client.

--End--

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Installation 17

Job aid: Supported LDAP servers

You can configure the MCG 3100 server to query a corporate directory

so that the mobile clients can use the Directory lookup feature on their

devices.

The Directory lookup feature uses LDAP to perform the query on one of

the following supported directory servers:

•

Active Directory/Exchange Server 2000 or 2003

• Nortel Common Network Directory (CND)—Telephony Manager (TM)

3.1 in CS 1000 includes CND.

For information about configuring LDAP parameters on the MCG 3100,

see Nortel Mobile Communication 3100 Administration and Security

(NN42030-600).

Installation

This section describes the software installation.

Attention: Use the server system console for installations and upgrades.

Do not use a remote terminal.

Installation task ﬂow

Figure 3 "Installation taskflow" (page 17) shows the required procedures.

Figure 3

Installation taskflow

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18 Installation fundamentals

Installation workﬂow navigation

• "Installing the standalone MCG 3100 software" (page 18)

Table 1 "Complete installation times" (page 12) shows the times for

completing each of the above procedures.

Job aid: Admin shell access

Many of the maintenance procedures require that you access the admin

shell and log on using the nortel user account. You have two options for

admin shell access:

• serial port connection

•

Secure Shell (SSH)

For more information about accessing the admin shell, see Linux Platform

Base and Applications Installation and Commissioning (NN43001-315).

Installing the standalone MCG 3100 software

During the software installation, a number of prompts appear. You can

either accept the default value or enter a new value at each prompt.

Prerequisites

• You must be logged into the server as nortel. For more information,

see "Accessing the server command line as nortel" (page 83).

•

You must know the root password to perform the following procedure.

• You require a compact disc (CD) containing the MC 3100 software.

Procedure steps

Step Action

1

At the server (host server), insert the MCG 3100 software CD

into the CD-ROM drive.

2 Enter the following command:

appinstall

The installation script prompts you for the root password.

3

Enter the root password.

The system prompts Do you want to check the media?

(Y/N) [N]?

4 Press Enter.

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Installation 19

5

If the installation program detects that the application was

previously installed, the application must be deleted. To delete

the application, at the prompt, select Y

6 If the installation program detects data from a previous

installation, select 1 to reinstall.

The following prompt appears:

Installation stage

Nortel MCG 3100 Mobile Gateway Installation

1. MCG3100 (standalone installation) 5.50.12

7 To start a new standalone installation, enter 1.

The software installation begins.

Attention: The only supported installation model for MC 3100

is the standalone installation model.

8 Read the Nortel software license agreement.

NORTEL SOFTWARE LICENSE - IMPORTANT NOTICE:

Carefully read this license agreement ("License")

BEFORE (a) downloading this software ("Software"),

(b) installing, using or accessing the software

provided (also "Software"), or (c) installing or

using the hardware unit provided with pre-enabled

software (also "Software") or using or accessing

such Software.

...

Do you agree to the above license terms? [yes or no]

9 To agree to the license agreement, enter YES

The software installation proceeds.

Nortel Mobile Communications Gateway 3100

installation in progress

...

Configuration installed: MCG3100 (standalone

installation)

When upgrading a system, you can ignore warnings about

previously installed rpm files and package signatures.

10 Remove the CD.

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20 Installation fundamentals

11

When upgrading a system, refresh the Web Administration

Console window in your browser.

12 When upgrading a system, if the MediaServerUnavailable alarm

appears, you need to restart the gateway.

--End--

Commissioning

This section describes the MCG 3100 commissioning.

Commissioning task ﬂow

Figure 4 "Commissioning taskflow" (page 21) shows the commissioning

steps. The MCG 3100 must be commissioned before clients can use the

service.

After completing the commissioning, you configure the system security,

configure the client services, install the clients, and back up the MCG 3100

database. For more information, see Nortel Mobile Communication 3100

Administration and Security (NN42030-600).

After configuring the MC 3100 solution, you configure the MC 3100 to

interwork with the appropriate communication server, using the appropriate

Solution Integration Guide.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Installation and Commissioning

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