Avaya Mobile Communication 3100 User manual

Nortel Mobile Communication 3100

Nortel Mobile Communication

3100 Installation and

Commissioning

Release: 3.0

Document Revision: 03.08

www.nortel.com

NN42030-300

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Nortel Mobile Communication 3100

Release: 3.0

Publication: NN42030-300

Document release date: 17 July 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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Contents

New in this release 5

Features 5

Other changes 5

Overview 7

References 7

Installation fundamentals 9

Preparation 11

Installing the Linux base 12

Verifying the Enterprise network 13

Installation 14

Installing the standalone MCG 3100 software 15

Commissioning 16

Adding an MCG 3100 server 18

Adding the redundant MCG 3100 server 19

Configuring the Gateway settings 20

Configuring the dial plan conversion parameters 25

Configuring the device settings 27

Configuring the emergency telephone numbers 30

Adding the MCG 3100 license 31

Checking Gateway server status 32

Solution commissioning 35

Upgrade fundamentals 37

Upgrading from Release 2.x to Release 3.x 37

Capturing Release 2.x parameters 39

Upgrading for a Service Upissue 40

Upgrading the MC 3100 system software from CD 41

Upgrading the MC 3100 system software from the Web 41

Maintenance 45

Removing a Service Upissue 45

Uninstalling the MC 3100 system software 46

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Common procedures 49

Logging on to the MC 3100 Web Console as an administrator 49

Logging on to the standalone MC 3100 Web Console as an administrator 50

Changing the MC 3100 Web Console password 51

Managing the server processes from the Web Console 52

Managing the server processes from the command line 53

Accessing the server command line as nortel 54

Accessing the server command line as superuser 54

Backing up the MCG 3100 server databases 55

Restoring the MCG 3100 server databases 56

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New in this release

This section details what’s new in Nortel Mobile Communication 3100

Installation and Commissioning (NN42030-300) for Nortel Mobile

Communication 3100 (MC 3100) Release 3.0.

Features

The following features are new for MC 3100 Release 3.0:

• support of the Nortel Enterprise Common Manager

•

installation and upgrade procedure changes, related to changes in the

Web Console user interface

Other changes

The following changes were made to this document:

•

The Overview chapter moved to Nortel Mobile Communication 3100

Fundamentals (NN42030-109).

• The Port Usage chapter moved to Nortel Mobile Communication 3100

Planning and Engineering (NN42030-200).

• The document has been transformed into modular task-based

information (MTBI) format.

Revision History

July 2009 Standard 03.08. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 for Communication Server 2100 (CS

2100).

June 2009 Standard 03.07. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 SU03. Updates were made to add

technical content in section Configuring the Gateway settings.

June 2009 Standard 03.06. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0 SU03. Updates were made to update

technical content.

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6 New in this release

April 2009 Standard 03.05. This document is issued to remove the following sections:

•

Adding the MCG 3100 as an element from the primary ECM

• Upgrading to a different network framework

•

Accessing the MC 3100 Web Console from the ECM

January 2009 Standard 03.04. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to include the link

to the multimedia presentation in "Upgrading the MC 3100 system software

from the Web" (page 41). "Configuring the device settings" (page 27) was

updated and "Configuring the emergency telephone numbers" (page 30) was

added.

December 2008 Standard 03.03. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to include links to

multimedia presentations and to update technical content.

October 2008 Standard 03.02. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Updates were made to "Installation"

(page 14).

September 2008 Standard 03.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0.

May 2008 Standard 02.03. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1. Only the release date changed.

April 2008 Standard 02.02. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1. Added the DNS port to the port usage

table.

April 2008 Standard 02.01. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1.

December 2007 Standard 01.04. This document is up-issued to include changes in technical

content documented in CR Q01788812.

October 2007 Standard 01.03. This document is up-issued to include changes in technical

content for software installation and root certificates.

October 2007 Standard 01.02. This document is up-issued to include changes in technical

content for MCG 3100 configuration parameter fields.

September 2007 Standard 01.01. This document is issued to support the Nortel Mobile

Communications 3100 Series Portfolio Release 2.0 on Nortel Communication

Server 1000 Release 5.0 and Nortel Multimedia Communication Server 5100

Release 4.0.

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Overview

This document contains information on the following topics

•

"Installation fundamentals" (page 9)

• "Upgrade fundamentals" (page 37)

• "Maintenance" (page 45)

•

"Common procedures" (page 49)

Attention: This document applies to CS 1000 platforms only. For CS

2100 platforms, Nortel personnel perform all installation activities.

References

For more information on MC 3100, see Nortel Mobile Communication 3100

Fundamentals (NN42030-109).

For more information on administration tasks and tasks involving the

MC 3100 clients, see Nortel Mobile Communication 3100 Administration

and Security (NN42030-600).

For information about interworking the MC 3100 with Nortel

Communication Server 1000, see Nortel Mobile Communication 3100 and

Communication Server 1000 Solution Integration Guide (NN49000-315).

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8 Overview

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Installation fundamentals

This chapter contains the instructions for installing a new Mobile

Communications Gateway 3100 (MCG 3100). For information on the

Nortel Mobile Communication Client 3100 (MCC 3100) installation,

see

Nortel Mobile Communication 3100 Administration and Security

(NN42030-600).

Prerequisites to MCG 3100 installation workﬂow

•

Nortel Mobile Communication 3100 Planning and Engineering

(NN42030-200)

• Linux Platform Base and Applications Installation and Commissioning

(NN43001-315)

MCG 3100 installation workﬂow

Figure 1 "Installation workflow" (page 10) shows the steps required to

install the MCG 3100.

After completing the installation workflow, you configure the system

security, configure the client services, install the clients, and back up

the MCG 3100 database. For more information, see Nortel Mobile

Communication 3100 Administration and Security (NN42030-600).

After configuring the MCG 3100, you configure the MC 3100 to interwork

with the appropriate communication server, using the appropriate Solution

Integration Guide.

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10 Installation fundamentals

Figure 1

Installation workflow

Workﬂow navigation

•

"Preparation" (page 11)

• "Installation" (page 14)

• "Commissioning" (page 16)

• "Solution commissioning" (page 35)

Table 1 "Complete installation times" (page 10) shows the times for

completing each of the above workflows.

Table 1

Complete installation times

Workflow Time to complete task

Preparation 25 minutes per server

Installation 15 minutes per server

Commissioning 20 minutes

Solution commissioning 4 hours, plus 20 minutes per user

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Preparation 11

Preparation

This section describes the tasks required to prepare for the installation of

the MCG 3100.

MCG 3100 preparation workﬂow

Figure 2 "Preparation taskflow" (page 11) shows the required procedures.

Figure 2

Preparation taskflow

Preparation workﬂow navigation

• "Installing the Linux base" (page 12)

• "Verifying the Enterprise network" (page 13)

Table 2 "Preparation times" (page 12) shows the times for completing each

of the above procedures.

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12 Installation fundamentals

Table 2

Preparation times

Workflow Time to complete task

Installing the Linux Base 20 minutes per server

Verifying the enterprise network 5 minutes per server

Installing the Linux base

MCG 3100 uses the same Linux base as Nortel Communication Server

(CS) 1000. For installation instructions for the CS 1000 Linux base, see

Linux Platform Base and Applications Installation and Commissioning

(NN43001-315).

Attention: Carefully observe the labels for the network interfaces of the

specific platforms.

During the Linux base installation for MCG 3100, you make two

platform-specific configuration changes.

• Physical connection—Use only the eth1 physical network interface.

— HP COTS platform—The network interfaces can be labelled (0,1) or

(1, 2). The lower number is eth0 and the higher number is eth1.

— IBM 306M platform—The network interfaces are labelled

backwards. Interfaces (0, 1) are eth1 and eth0 respectively.

•

IP addresses—During the Linux base installation, the software prompts

you to enter the TLAN and ELAN network interface IP addresses.

— Configure the ELAN network interface IP with an unused private

IP address. The IP standard reserves specific address ranges

within Class A, Class B, and Class C for use by private networks

(intranets). Table 3 "Reserved IP address ranges" (page 12) lists

the reserved ranges of the IP address space.

— Configure the TLAN network interface IP to the same IP address as

the MCG 3100 and corresponding physical eth1 network interface.

Table 3

Reserved IP address ranges

Class

Private starting address Private ending address

A

10.0.0.0 10.255.255.255

B

172.16.0.0 172.31.255.255

C

192.168.0.0 192.168.255.255

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Preparation 13

Procedure steps

Step Action

1

Install the Linux base installation as described in Linux

Platform Base and Applications Installation and Commissioning

(NN43001-315).

--End--

Verifying the Enterprise network

The following requisites must be installed and configured on the enterprise

network:

•

Domain Name Server (DNS)

•

Lightweight Directory Access Protocol (LDAP) server

Attention: Nortel recommends that you program the DNS with the IP

addresses of the License Server, the primary Enterprise Communication

Server (ECS), and the alternate ECS.

You should ensure that the DNS and LDAP server can be accessed from

the MCG 3100.

Click here to view a multimedia presentation on Verifying

the Enterprise network. (www31.nortel.com/webcast.cgi?

id=7492)

Procedure steps

Step Action

1 Access the Admin shell, as described in Linux Platform Base and

Applications Installation and Commissioning (NN43001-315).

2 To verify that DNS is functional, use the ping command and

enter the fully qualified domain name (FQDN) of a server on the

network.

3 To verify communication with the LDAP server, use the ping

command.

After the installation and commissioning is complete, you can

verify that LDAP is working by performing a Corporate Directory

(Corp Dir) search from a client.

--End--

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14 Installation fundamentals

Job aid: Supported LDAP servers

You can configure the MCG 3100 server to query a corporate directory

so that the mobile clients can use the Directory lookup feature on their

devices.

The Directory lookup feature uses LDAP to perform the query on one of

the following supported directory servers:

•

Active Directory/Exchange Server 2000 or 2003

• Nortel Common Network Directory (CND)—Telephony Manager (TM)

3.1 in CS 1000 includes CND.

For information about configuring LDAP parameters on the MCG 3100,

see Nortel Mobile Communication 3100 Administration and Security

(NN42030-600).

Installation

Installation task ﬂow

Figure 3 "Installation taskflow" (page 14) shows the required procedures.

Figure 3

Installation taskflow

Installation workﬂow navigation

• "Installing the standalone MCG 3100 software" (page 15)

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Installation 15

Table 1 "Complete installation times" (page 10) shows the times for

completing each of the above procedures.

Job aid: Admin shell access

Many of the maintenance procedures require that you access the admin

shell and log on using the nortel user account. You have two options for

admin shell access:

• serial port connection

• Secure Shell (SSH)

For more information about accessing the admin shell, see Linux Platform

Base and Applications Installation and Commissioning (NN43001-315).

Installing the standalone MCG 3100 software

During the software installation, a number of prompts appear. You can

either accept the default value or enter a new value at each prompt.

Prerequisites

• You must be logged into the server as nortel. For more information,

see "Accessing the server command line as nortel" (page 54).

•

You must know the root password to perform the following procedure.

• You require a compact disc (CD) containing the MC 3100 software.

Procedure steps

Step Action

1

At the server (host server), insert the MCG 3100 software CD

into the CD-ROM drive.

2

Enter the following command:

appinstall

The installation script prompts you for the root password.

3 Enter the root password.

The system prompts you Do you want to check the media?

(Y/N) [N]?

4 Press Enter.

5 If the installation program detects that the application was

previously installed, the application must be deleted. To delete

the application, at the prompt, select Y

6 If the installation program detects data from a previous

installation, select 1 to reinstall.

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16 Installation fundamentals

The following prompt appears:

Installation stage Nortel MCG 3100 Mobile Gateway

Installation

1. MCG3100 (standalone installation) 5.50.12

7 To start a new standalone installation, enter 1.

The software installation begins.

Attention: The only supported installation model for MC3100

R3.0 is the standalone installation model.

8

Read the Nortel software license agreement.

NORTEL SOFTWARE LICENSE - IMPORTANT NOTICE:

Carefully read this license agreement ("License")

BEFORE (a) downloading this software ("Software"),

(b) installing, using or accessing the software

provided (also "Software"), or (c) installing or

using the hardware unit provided with pre-enabled

software (also "Software") or using or accessing

such Software.

...

Do you agree to the above license terms? [yes or no]

9 To agree to the license agreement, enter

YES

The software installation proceeds.

Nortel Mobile Communications Gateway 3100

installation in progress

...

Configuration installed: MCG3100 (standalone

installation)

10 Remove the CD.

--End--

Commissioning

This section describes the MCG 3100 commissioning.

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Commissioning 17

Commissioning task ﬂow

Figure 4 "Commissioning taskflow" (page 17) shows the commissioning

steps. The MCG 3100 must be commissioned before clients can use the

service.

After completing the commissioning, you configure the system security,

configure the client services, install the clients, and back up the MCG 3100

database. For more information, see

Nortel Mobile Communication 3100

Administration and Security (NN42030-600).

After configuring the MCG 3100, you configure the MC 3100 to interwork

with the appropriate communication server, using the appropriate Solution

Integration Guide.

Figure 4

Commissioning taskflow

Commissioning navigation

• "Logging on to the Web Console as an administrator task flow" (page

49)

• "Adding an MCG 3100 server" (page 18)

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18 Installation fundamentals

• "Adding the redundant MCG 3100 server" (page 19)

• "Configuring the Gateway settings" (page 20)

• "Configuring the dial plan conversion parameters" (page 25)

•

"Configuring the device settings" (page 27)

• "Configuring the emergency telephone numbers" (page 30)

• "Adding the MCG 3100 license" (page 31)

• "Checking Gateway server status" (page 32)

Attention: When following the commissioning procedures for a Release

2.x to Release 3.0 upgrade, use the worksheet created in the upgrade task

flow to guide the configuration steps.

Adding an MCG 3100 server

Add the MCG 3100 using the MC 3100 Web Console.

Prerequisites

•

The MCG 3100 software must be installed on the server.

• You must be logged into the MC 3100 Web Console as administrator.

For more information, see "Logging on to the MC 3100 Web Console

as an administrator" (page 49).

Procedure steps

Step Action

1

Click the System Configuration tab.

2 On the System Configuration page, select Group Actions,

Add MG.

Attention: In a redundant system, add the local server first.

3 Enter the Gateway Address as an IP Address or Fully Qualified

Domain Name (FQDN).

4

Click OK.

5 If you receive a prompt to restart the gateway,

To restart the gateway, click Yes.

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Commissioning 19

OR

To restart at a later time, click No.

Attention: Nortel recommends that you restart the gateway.

--End--

Procedure job aid

Use the following table to help you understand the Add Gateway

parameters.

Field Description

Gateway Address The IP address or FQDN of the new MCG 3100

gateway server being added.

Adding the redundant MCG 3100 server

This procedure creates the redundancy between the two MCG 3100

servers.

Prerequisites

• You must be logged into the MC 3100 Web Console as administrator.

For more information, see "Logging on to the MC 3100 Web Console

as an administrator" (page 49).

Procedure steps

Step Action

1

Click the System Configuration tab.

2 On the System Configuration page, select Group Actions,

Add MG.

3 Enter the Gateway Address of the redundant server (Server 2).

4 Click OK.

The MCG 3100 is added. You receive a prompt to restart the

gateway.

5 To restart the gateway, click Yes.

OR

To restart at a later time, click No.

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20 Installation fundamentals

Attention: Nortel recommends that you restart the gateway.

--End--

Conﬁguring the Gateway settings

Configure the Gateway settings to enable the MCG 3100 to interact with

the network elements. In redundant MC 3100 deployments, most of the

Gateway settings are shared between the two servers.

Prerequisites

•

You must be logged into the MC 3100 Web Console as administrator.

For more information, see "Logging on to the MC 3100 Web Console

as an administrator" (page 49).

• Add the MCG 3100 server before beginning this procedure.

Procedure steps

Step Action

1

Click the System Configuration tab.

2 Select Gateway Actions, Configure Gateway.

3 In redundant configurations, select the gateway.

4 Click Edit.

5

Modify the Gateway settings.

Attention: When configuring the redundant server, only

configure the local server parameters.On a redundant system,

parameters marked with an L in the user interface are unique to

the local gateway.

6 Click Save.

7 Click Close.

You receive a prompt to restart the server.

8 To restart the system, click Yes. The updated Gateway settings

are applied.

OR

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