13
Rev.052611‐AS
www.elitescreens.com
• Two(2)Yearpartsandlaborwarrantyfromdefectsinworkmanshipfrompurchasedateas
follows(exceptforrefurbishedunitsasspecifiedbelow).
• Three(3)YearpartsandlaborwarrantyfromdefectsinworkmanshipforGEMR(Government,
Educational,Military,&Religious)purchases ofnewproductonly.
• Refurbished
Unitscarrya90‐DAYpartsandla borwarranty.
• Eachpartywillberesponsibleforonewayshippingduringthewarrantyperiod.
• ARMA(ReturnMerchandiseAuthorization)numbermustbeissuedinordertoprocessa
replacementortoauthorizeareturnforwarrantyrepair.EliteScreenswill,
atitssoleoption
replaceorrepairthedefectiveunitwithareplacement*(seeexceptionsbelow)afterthe
defectiveunitorpartshavebeenreceived.Oncetheproductisreceived,EliteScreenswillsend
outareplacement*unittothecustomerbygroundservice(subjecttoinventoryavailability).
• DoNot
ReturnAnyUnauthorizedItemstoEliteScreens,astheywillberefusedandreturned
atyourexpense.TheRMANumbermustbeincludedontheoutsidelabelofyourshipping
box.Ourwarehouseisnotauthorizedtoacceptreturns withoutanRMAnumberonthe
shippinglabel.
• RMANumbers
arevalidfor45daysfromthedateissued.
• MissingPartsmustbereportedwithin7daysofreceipt.Ifreportedafter7days,thecustomer
willberesponsibleforshippingandhandlingfees.Ifreportedafter30daysofreceipt,the
customerwillberesponsibleforcostofparts
andshipping&handlingfees.
*ANeworrefurbishedreplacementwillbesendouttothecustomerdependingonthetypeof
purchase(neworrefurbished)andbasedonstockavailability.
NorthAmericaonlyU.S.andCanada
ForWarrantyandServicerequests,pleasesubmitanRMA/ServiceFormat:
www.elitescreens.com/warrantysupportform
PleasevisitthislinkforfullWarrantyinformation:
www.elitescreens.com/warranty
ForCustomerServiceandTechnicalquestions,pleasecontactEliteScreensat:
REMEMBERTOREGISTERYOURPRODUCTAT:
www.elitescreens.com
Warrant
Polic