Panasonic Arbitrator 360 Support and Maintenance Agreement

Brand: Panasonic

Model: Arbitrator 360

Type: Support and Maintenance Agreement

Panasonic Arbitrator 360, your new mobile digital video solution, is a sound investment for your organization. With 24/7 support, software updates, and direct access to our experts, you'll have the smoothest experience possible. Troubleshoot hardware/software issues, receive real-time support, and manage your video solution efficiently. Get the fastest issue resolution directly from Panasonic professionals.

Panasonic Arbitrator 360, your new mobile digital video solution, is a sound investment for your organization. With 24/7 support, software updates, and direct access to our experts, you'll have the smoothest experience possible. Troubleshoot hardware/software issues, receive real-time support, and manage your video solution efficiently. Get the fastest issue resolution directly from Panasonic professionals.

ANNUAL SUPPORT AND

MAINTENANCE AGREEMENT:

ARBITRATOR 360° HD

OVERVIEW

The Panasonic Arbitrator 360°

™

HD Annual Support and Maintenance Agreement

is designed to enhance your organization’s experience with our SafeServ

™

and

CommandR

™

software products. Panasonic’s agreement provides unlimited phone calls

and emails to our technical support team, 24 hours a day, 365 days a year. Software

patches and updates are included with this agreement.* When your organization

chooses Panasonic’s Annual Support and Maintenance Agreement, you can be assured

your users will get the support they need to manage your organization’s mobile digital

video software solution.

SERVICE BENEFITS

n

Unlimited support from our technical support

team, 24 hours a day, 365 days a year

n

Access to all software updates released

during the term of the agreement

n

Real-time support for your organization to

manage your mobile digital video solution

*Does not include integration of the DVD jukebox, WV-TW310 Series Wearable Camera or licensed modular software applications.

SERVICE DESCRIPTION

The Arbitrator 360°

™

HD Annual Support and Maintenance Agreement

is a sound investment because it provides software updates and help-desk

support for your organization. Your organization’s representatives

will have direct access to our technical support team for troubleshooting

Arbitrator 360° HD hardware and software operational issues. Software

fixes and updates will be provided electronically during the term of the

agreement. Hardware repair will be performed via Priority Exchange of a

qualified system component or by our National Service Center as outlined

in our Standard Warranty. Panasonic will also pay for shipping to and from

the National Service Center. Please refer to the warranty sheet provided

with each Arbitrator 360° HD for more detailed information.

Our agreement provides your organization with the fastest issue-resolution

time because your users will be working directly with Panasonic experts.

Additional VPUs purchased under an active agreement will be put on your

organization’s existing Annual Support and Maintenance Agreement. Annual

maintenance agreements are available in 1-year or 2-year terms. The charge

for your organization’s annual maintenance is based on the total number of

Arbitrator 360° HD VPUs in use. The annual charge will be adjusted based on

additional units purchased during the previous agreement term. Discounted

rates apply for purchases of more than 10 VPUs and for multiple-year agreements.

Panasonic will provide software updates to your organization while covered

under an active agreement. Additional services are available for purchase to

support your organization as operational issues may change the requirements,

whether that means adding a server or moving to a new location.

LEARN MORE

1.855.323.8787

arbitrator360.com

©2014 Panasonic Corporation of North America. All rights reserved. Arbitrator 360° HD Maintenance/Support Flyer_11/14

SKU DESCRIPTION

CF-SVCARB2AMA1Y 1-Year Maintenance Agreement per VPU (up to 10)

1

CF-SVCARB2AMA2Y 2-Year Maintenance Agreement per VPU (up to 10)

1

1

Does not include Modular Software Applications.

1
2

Panasonic Arbitrator 360 Support and Maintenance Agreement

Brand: Panasonic

Model: Arbitrator 360

Type: Support and Maintenance Agreement

Panasonic Arbitrator 360, your new mobile digital video solution, is a sound investment for your organization. With 24/7 support, software updates, and direct access to our experts, you'll have the smoothest experience possible. Troubleshoot hardware/software issues, receive real-time support, and manage your video solution efficiently. Get the fastest issue resolution directly from Panasonic professionals.

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