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  3. Visitor Entry

Axis Visitor Entry User manual

  • Hello! I have reviewed the User Manual for AXIS Visitor Entry for Genetec, along with the AXIS Barcode Reader application and A8207-VE Mk II Network Video Door Station. This manual explains how to use QR codes as access credentials, integrate with Genetec Security Center, and how to configure different connection types to your hardware. I'm ready to answer any questions you may have about the setup and usage.
  • What is needed to use the AXIS Visitor Entry?
    How to generate a new QR Code when a credential already exists??
    Where are debug logs located?
AXISVisitorEntryforGenetec
UserManual
AXISVisitorEntryforGenetec
TableofContents
AboutAXISVisitorEntryforGenetec...........................3
Systemoverview............................................4
Requirements..............................................5
Installationandconguration.................................6
UsingIPaddress................................................6
UsingOSDP/Wiegand............................................6
Dailyuse..................................................7
CreateaQRCode...............................................7
ViewacredentialdirectlyaftercreatinganewQRCode................7
GenerateanewQRCodewhenacredentialalreadyexists..............7
Congureoptions...............................................7
Troubleshooting............................................8
Needmorehelp?............................................9
Contactsupport.................................................9
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AXISVisitorEntryforGenetec
AboutAXISVisitorEntryforGenetec
AboutAXISVisitorEntryforGenetec
ByinstallingAXISVisitorEntry,inGenetecSecurityCenterSynergis™,youcanuseaQRCode®ascredentialstograntaccess.TheQR
Codecaneasilybedistributedtodifferentcardholdersorvisitorsviaforexampleemail.Toopendoors,theQRCodecanthenberead
byanAxisintercomandcamerawiththeuseoftheAXISBarcodeReaderapplication.
QRCode®isaregisteredtrademarkofDensoWaveIncorporatedinJapanandothercountries.
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AXISVisitorEntryforGenetec
Systemoverview
Systemoverview
Visitorentrysolutionstopology
4
AXISVisitorEntryforGenetec
Requirements
Requirements
•GenetecSecurityCenter5.9
•GenetecSecurityCenterSynergis10.9.1037.0orlater
•AXISVisitorEntryforGenetecfromAxisCommunicationsaddedtoyourGenetecSecurityCenterlicense.Contacttoupdate
yourlicensewiththiskey:GSC-1SDK-AxisQRManager.
•AXISBarcodeReader.Youcandownloadtheapplicationfromtheapplication’sproductpage:
axis.com/products/axis-barcode-reader#download-block.
•Doorcontroller
-IfyouuseanAxisdoorcontrollertherearetwomethodstoconnecttheapplicationtothedoorcontroller:
UsingIPaddressonpage6.Seetheapplication’sproductpageforcameracompatibilityandwhatapplication
versiontodownload.
UsingOSDP/Wiegandonpage6.ThisconnectiontypeissupportedonandAXISA8207-VEMkIINetwork
VideoDoorStation.
-Ifyouuseathird-partycontroller,there’sonemethodtoconnectapplicationtothedoorcontroller:
UsingOSDP/Wiegandonpage6.ThethirdpartydoorcontrollermustbesupportedbyGenetecSecurity
CenterSynergis.
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AXISVisitorEntryforGenetec
Installationandconfiguration
Installationandconfiguration
UsingIPaddress
1.OnSecurityDeskclientmachine:
1.1DownloadandinstallAXISVisitorEntryforGenetec.
1.2Contact[email protected]toupdateyourlicensewiththefollowingkey:GSC-1SDK-AxisQRManager.
2.OntheAxisintercomandcamera:
2.1InstallAXISBarcodeReaderonthedevice.
2.2OpenAXISBarcodeReaderandturnofftheOSDP/Wiegandswitch.
2.3EntertheIPaddress,usernameandpasswordofthedevice.
2.4SetSendcredentialtypetoCardraw.
2.5SetBitcountto32.
2.6ConguretheVAPIXDoorControllersettingsaccordingtotherelevantdoorcontrollerconguration.
3.InGenetecSecurityCenter,congureanemailservertoautomaticallysendQRCodes.
UsingOSDP/Wiegand
1.OnSecurityDeskclientmachine:
1.1DownloadandinstallAXISVisitorEntryforGenetec.
1.2Contact[email protected]toupdateyourlicensewiththefollowingkey:GSC-1SDK-AxisQRManager.
2.ConnectthedoorcontrollertotheAxisintercomusingOSDP/Wiegand.
3.OntheAxiscamera:
3.1SetReader/OutputformattoRaw.
3.2InstallAXISBarcodeReaderonthedevice.
3.3OpenAXISBarcodeReaderandturnontheOSDP/Wiegandswitch.
4.InGenetecSecurityCenter,congureanemailservertoautomaticallysendQRCodes.
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AXISVisitorEntryforGenetec
Dailyuse
Dailyuse
AfterinstallingAXISVisitorEntryforGenetec,you’llseetheAddQRCredentialbuttonontheCardholder/Visitorwindowin
SecurityDesk.
CreateaQRCode
1.InSecurityDesk,clickAddQRCredential.
AnewQRCodeisgeneratedandshowninapopupwindow.
2.ClickOK.NowanemailissenttotheregisteredemailfortheCardholder/Visitor.YoucanalsocopytheQRCodetothe
clipboardandsenditusingsomeothermethod.
-Thecreatedcredentialwillhavethe:
-Name“QR_[customername]'scredential”.
-Type“Card”
-Format“CSN32”
-YoucanonlycreateoneQRcredentialforeachCardholder/Visitor.IfyoutrytoaddanewQRcredentialwhen
onealreadyexists,theexistingQRcredentialisshown.
ViewacredentialdirectlyaftercreatinganewQRCode
ToviewacredentialdirectlyaftercreatinganewQRCode,youmust:
1.ClosetheCardholder/Visitorwindow.
2.OpentheCardholder/Visitorwindowagaintorefreshit.
GenerateanewQRCodewhenacredentialalreadyexists
TogenerateanewQRCodewhenacredentialalreadyexists,youmust:
1.Removetheexistingcredential.
2.ClickAddQRCredentialagain.
Congureoptions
Ifyouhaveadministratorrights,youcanyoucancongurethefollowinginOptions>AXISVisitorEntry:
•Subject:Subjectoftheemail
•CC:Sendacopytoaspecicaddress
•BCC:Ifenabled,therecipientofthecopyishiddenfromtherecipientoftheemail.
•Text:Thedefaulttextoftheemail.ClickAddtoaddspecicmacrostotheemail,forexampleName.
•Sende-mailwhenclosed:Ifenabled,ane-mailissentautomaticallywhenyouclosetheQRCodepop-upwindow.
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AXISVisitorEntryforGenetec
Troubleshooting
Troubleshooting
•IfthedoordoesnotopenwhenyouuseaQRCode:
Makesurewithakeypadorcardthatthedooropens,sothatyouknowthatthecontrolunitandintercomarecorrectly
conguredinGenetecSecurityCenterandGenetecSecurityCenterSynergis.
•DebuglogsarelocatedinC:\ProgramData\AxisCommunications\Components\DebugLogs
\QRManager.log.
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AXISVisitorEntryforGenetec
Needmorehelp?
Needmorehelp?
Contactsupport
Contactsupportataxis.com/support.
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UserManualVer.M2.3
AXISVisitorEntryforGenetecDate:July2022
©AxisCommunicationsAB,2022PartNo.T10179995
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