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  3. Network Video Door Station A8207-VE A8207-VE Mk II

Axis Network Video Door Station A8207-VE A8207-VE Mk II User manual

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AXISA82NetworkVideoDoorStationSeries
AXISA8207-VENetworkVideoDoorStation
AXISA8207-VEMkIINetworkVideoDoorStation
UserManual
AXISA82NetworkVideoDoorStationSeries
TableofContents
Solutionoverview...........................................3
Productoverview...........................................4
Getstarted................................................6
Findthedeviceonthenetwork....................................6
Accessthedevice...............................................6
Securepasswords...............................................6
Additionalsettings..........................................7
Changetherootpassword........................................7
SetupdirectSIP(P2P)...........................................7
SetupSIPthroughaserver(PBX)..................................8
Createanorganization...........................................8
Createacontact................................................8
Congurethecallbutton.........................................9
Setupascardreader-networkconnection..........................10
Setupascardreader-wiredconnection............................10
UseDTMFtounlockthedoorforavisitor............................11
Transmitlivevideotoamonitor....................................12
Printacontactlist..............................................12
Learnmore................................................13
Thephonebook.................................................13
VoiceoverIP(VoIP)..............................................13
Setuprulesandalerts...........................................15
Applications....................................................15
Dailyuse..................................................16
Usethekeypad.................................................16
Troubleshooting............................................17
Resettofactorydefaultsettings...................................17
Checkthecurrentrmware.......................................
17
Upgradethermware............................................17
Technicalissues,cluesandsolutions................................
18
Performanceconsiderations.......................................
18
Specications..............................................20
Frontpanelindicatorsandcontrols.................................20
LEDindicators..................................................
20
SDcardslot....................................................
20
Buttons.......................................................
21
Connectors....................................................
21
Safetyinformation..........................................24
Hazardlevels...................................................
24
Othermessagelevels.............................................24
2
AXISA82NetworkVideoDoorStationSeries
Solutionoverview
Solutionoverview
AXIS A9801
AXIS A9161
1
Doorstation
2
DoorstationcombinedwithAXISA9801
3
DoorstationcombinedwithAXISA9161
4
Doorstationcombinedwithanaccesscontrolsystem,forexampleAXISA1001orAXISA1601
3
AXISA82NetworkVideoDoorStationSeries
Productoverview
Productoverview
1
2
3
4
5
6
7
8
8
9
10
1
Speaker
2
Camera
3
Callindicatoriconsonpage20
4
Cardreaderindicatorstripeonpage20
5
Keypad
6
Callbuttononpage20
7
Cardreadericon
8
Microphone
9
PIR-sensor
10
T-coilicon
4
AXISA82NetworkVideoDoorStationSeries
Productoverview
1 2 3
4
5
6
7
8
9101112
1
HDMIconnectoronpage21(microHDMI)
2
Powerconnectoronpage23
3
Networkconnectoronpage21(PoE+)
4
Relayconnectoronpage21
5
Relayconnectoronpage21
6
I/Oconnectoronpage22
7
StatusLED
8
Controlbuttononpage21
9
2NVBUS(notused)
10
Audioconnectoronpage21
11
SDcardslotonpage20(microSD/microSDHC/microSDXC)
12
Readerconnectoronpage22
5
AXISA82NetworkVideoDoorStationSeries
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(macOS),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage6.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage6.
2.Retypethepasswordtoconrmthespelling.
3.ClickSave.Thepasswordhasnowbeencongured.
6
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
Additionalsettings
Thissectionwillcoveralltheimportantcongurationsthataninstallerneedstodotogettheproductupandrunningafter
thehardwareinstallationhasbeencompleted.
Changetherootpassword
1.Logintotheproduct’swebpageandgotoSystem>Users.
2.Fortherootuser,clickEdit.
3.Enteranewpasswordandsave.
SetupdirectSIP(P2P)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverIP(VoIP)onpage13.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)on
page14
TherearetwotypesofsetupsforSIP.Peer-to-peerisoneofthem.Usepeer-to-peerwhenthecommunicationisbetweenafewuser
agentswithinthesameIPnetworkandthereisnoneedforextrafeaturesthataPBX-servercouldprovide.Forinformationon
howtosetitup,seePeer-to-peerSIP(P2PSIP)onpage14.
1.GotoVoIP>SIPsettingsandselectEnableSIP.
2.InCalltimeout,setthenumberofsecondsthatacallwilllastbeforeitendsifthereisnoanswer.
3.Toallowthedevicetoreceiveincomingcalls,selectAllowincomingcalls.
NO NO
NO
TICE TICE
TICE
Whenyouallowincomingcalls,thedeviceacceptscallsfromanydeviceconnectedtothenetwork.Ifthedeviceisaccessible
fromapublicnetworkortheinternet,werecommendyoutodisableincomingcalls.
4.Setthenumberofsecondsbeforetimeoutforincomingcalls.
5.ClickSave.
6.InPortsettings,entertheSIPportnumberandSIPTLSportnumber.
Note
•SIPport–forSIPsessions.Signallingtrafcthroughthisportisnon-encrypted.Thedefaultportnumberis5060.
•SIPTLSport–forSIPSandTLSsecuredSIPsessions.SignallingtrafcthroughthisportisencryptedwithTransportLayer
Security(TLS).Thedefaultportnumberis5061.
•RTPstartport–EntertheportusedfortherstRTPmediastreaminaSIPcall.Thedefaultstartportformediatransportis
4000.SomerewallsmightblockRTPtrafconcertainportnumbers.Aportnumbermustbebetween1024and65535.
7.ClickSave.
8.InNATtraversal,selecttheprotocolsyouwanttoenableforNATtraversal.
Note
UseNATtraversalwhenthedeviceisconnectedtothenetworkfrombehindaNATrouterorarewall.Formoreinformation
see.
7
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
SetupSIPthroughaserver(PBX)
VoIP(VoiceoverIP)isagroupoftechnologiesthatenablesvoiceandmultimediacommunicationoverIPnetworks.Formore,
seeVoiceoverIP(VoIP)onpage13.
InthisproductVoIPisenabledthroughtheSIPprotocol.FormoreinformationaboutSIP,seeSessionInitiationProtocol(SIP)on
page14
TherearetwotypesofsetupsforSIP.APBX-serverisoneofthem.UseaPBX-serverwhenthecommunicationshouldbebetweenan
innitenumberofuseragentswithinandoutsidetheIPnetwork.Additionalfeaturescouldbeaddedtothesetupdependingonthe
PBX-provider.Formoreinformationsee,PrivateBranchExchange(PBX)onpage14.
1.RequestthefollowinginformationfromyourPBXprovider:
-UserID
-Domain
-Password
-AuthenticationID
-CallerID
-Registrar
-RTPstartport
2.GotoVoIP>SIPaccounts>Createaccount.
3.EnteraNamefortheaccount.
4.SelectRegistrar.
5.Selectatransportmode.
6.AddtheaccountinformationfromthePBXprovider.
7.ClickSave.
8.SetuptheSIPsettingsthesamewayasforpeer-to-peer.SeeSetupdirectSIP(P2P)onpage7formoreinformation.
Createanorganization
Note
Everycontactinthephonebookmustbelongtoanorganization.
1.GotoVoIP>Phonebook>Contacts.
2.ClickNew.
3.Enteranameanddescriptionoftheorganization.
4.ClickSave.
Createacontact
Thisexampleexplainshowtocreateanewcontactinthephonebook.Thiscontact:
•hasaSIPaddress
•belongstoanorganization
8
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
•belongstoadepartment
Beforeyoustart
•Createtheorganizationinthephonebook.Tondouthowtocreateit,seeCreateanorganizationonpage8.
•EnableSIPinVoIP>SIPsettings.
1.GotoVoIP>Phonebook>Contacts.
2.ClickEditnexttothenameoftheorganizationtowhichthecontactbelongs.
3.ClickNew.
4.Entertherstandlastnameofthecontact.
5.Enteranavailablespeeddialnumber.
Note
Thespeeddialnumberisusedtocallthecontactfromthedoorstation.Ifyouenteraspeeddialnumberwhichisalready
assignedtoanothercontact,awarningmessageappearsandyoucannotsavethecontact.
6.UnderDepartment,selectNewandenterthenameofthedepartment.
7.InCallinformation,selectSIPaddress.
8.Enterthecontact’sSIPaddress.
Note
ForinformationaboutSIPaddresses,seeSessionInitiationProtocol(SIP)onpage14.
9.SelecttheSIPaccounttocallfrom.
10.InFallback,selectNone.
Note
Afallbackisacontact,towhomthecallisforwardediftheoriginalcontactdoesnotreply.
11.ClickSave.
Congurethecallbutton
Bydefault,thecallbuttonisconguredtomakeVMS(VideoManagementSystem)calls.Ifyouwanttokeepthisconguration,you
justneedtoaddtheAxisnetworkdoorstationtotheVMS.
Thisexampleexplainshowtosetupthesystemtocallacontactinthephonebookwhenavisitorpressesthecallbutton.
1.GotoVoIP>Phonebook>CallbuttonandclickAdd.
2.SelectacontactandclickAdd.
3.DeselectVMScall.
4.ClickSave.
Todisablethecallbutton:
1.Don’taddanyrecipients,orremovealreadyaddedrecipients.
2.DeselectVMScall.
3.ClickSave.
9
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
Setupascardreader-networkconnection
Tousethedoorstationasacardreader,youmustconnectittoadoorcontroller.Thedoorcontrollerstoresallcredentialsand
keepstrackofwhoisallowedthroughthedoor.Inthisexampleweconnectthedevicesoverthenetwork.Wealsomodifythe
allowedcardtypes.
Important
ThenetworkconnectiononlyworkswithAxisdoorcontrollers.Toconnecttoanon-Axisdoorcontroller,youneedto
physicallyconnectthedeviceswithwires.SeeSetupascardreader-wiredconnectiononpage10.
Beforeyoustart
Congurethedoorcontroller’shardware,usingtheWiegandprotocolforthereader.Seethedoorcontroller’susermanualfor
instructions.
Setupthedoorstationasacardreader
1.GotoHardware>Reader>Readerprotocol>ProtocolandselectVAPIXreader.
2.ClickConnecttoAxisdoorcontroller.
3.Inthepop-up,selecttheprotocolforcommunicatingwiththedoorcontroller.
4.EntertheIPaddressandcredentialsforthedoorcontroller.
5.ClickSave.
6.InSelectedreader,selectthereader.
7.ClickSave.
8.IntheCardtypestab,selectthecardtypestoallow.
Note
Youcankeepthedefaultsetofcardtypesormodifythelistaccordingtoyourneeds.
9.ClickSave.
Setupascardreader-wiredconnection
Tousethedoorstationasacardreader,youmustconnectittoadoorcontroller.Thedoorcontrollerstoresallcredentialsandkeeps
trackofwhoisallowedthroughthedoor.Inthisexample,weconnectthedeviceswithwires,weusetheWiegandprotocol,activate
thebeeperanduseoneI/OportfortheLED.Wealsomodifytheallowedcardtypes.
Important
UseI/Oportsthatarenotalreadyinuse.IfyouuseI/Oportsalreadyinuse,anyeventscreatedfortheseportswillstop
working.
Beforeyoustart
•Physicallyconnectthedoorstationtoadoorcontroller.Usetheelectricalwiringdrawingsavailableat
axis.com/products/axis-a8207-ve
•Congurethedoorcontroller’shardware,usingtheWiegandprotocolforthereader.Seethedoorcontroller’suser
manualforinstructions.
Setupthedoorstationasacardreader
1.GotoHardware>Reader>Readerprotocol>ProtocolandselectWiegand.
2.InBeeper,selectActivatebeeper.
10
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
3.UnderInputforbeeper,selectI3.
4.InInputsusedforLEDcontrol,select1.
5.UnderInputforLED1,selectI1.
6.Selectwhatcolorstouseforeachstate.
7.ClickSave.
8.IntheCardtypestab,selectthecardtypestoallow.
Note
Youcankeepthedefaultsetofcardtypesormodifythelistaccordingtoyourneeds.
9.ClickSave.
UseDTMFtounlockthedoorforavisitor
Whenavisitormakesacallfromthedoorstation,thepersonwhoanswerscanusetheDual-ToneMulti-Frequencysignaling(DTMF)
ofhisSIPdevicetounlockthedoor.Thedoorcontrollerunlocksandlocksthedoor.
Thisexampleexplainshowto:
•denetheDTMFsignalinthedoorstation
•setupthedoorstationtorequestthedoorcontrollertounlockthedoor
Youmakeallsettingsinthedoorstation’swebpage.
Beforeyoustart
•AllowSIPcallsfromthedeviceandsetupaSIPaccount.See
DenetheDTMFsignalinthedoorstation
1.GotoVoIP>DTMF.
2.ClickthepencilnexttotheSIPaccount.
3.ClickAdd.
4.IntheNameeld,enter"Unlockdoor".
5.IntheSequenceeld,enter"1".
6.ClickApplyandthenOK.
Setupthedoorstationtorequestthedoorcontrollertounlockthedoor
1.GotoEvents>Management>ActionrulesandclickAdd.
2.IntheNameeld,enter"DTMFunlockdoor".
3.Fromthelistoftriggers,selectCall,DTMFandUnlockdoor.
4.Fromthelistofactions,selectAxisDoorControl.
5.ClickNewRecipient.
6.EnterthedetailsforthedoorcontrollerandclickOK.
7.ClickRetrievedoorsandselectthedoorfromthelist.
11
AXISA82NetworkVideoDoorStationSeries
Additionalsettings
8.UnderDooractions,selectAccessDoor.
9.ClickOK.
Transmitlivevideotoamonitor
YourdevicecantransmitalivevideostreamtoanHDMImonitorwithoutanetworkconnection.Usethemonitortoseewho
isatthedoor.
1.ConnectanexternalmonitortotheHDMIconnector.
2.AdjusttheHDMIsettingsinSystem>HDMI.
Printacontactlist
Youcanprintalistofallorsomeofthecontactsinthephonebookwiththeirspeeddialnumbers.Toprintalistofallcontacts:
1.GotoVoIP>Phonebook>ContactsandclickPrintcontactlist.
2.Enteramessage,thatwillbethetitleofthelist.
3.Enterthenameofthebuildingororganizationandtheaddress.
4.Selecttoprintallcontacts.
5.ClickPrint.
12
AXISA82NetworkVideoDoorStationSeries
Learnmore
Learnmore
Thephonebook
Thephonebookconsistsof:
•Organizations–companiesororganizationslocatedinthebuildingwherethedoorstationisplaced.
•Contacts–personsbelongingtoanorganizationandsometimesalsoadepartment.Youassignaspeeddialnumbertoeach
contact.Foreachcontactyoucanassignafallback,towhomthecallisforwardediftheoriginalcontactdoesnotanswer.
•Departments–acontactcanbelongtoadepartment.Youcreateadepartmentwhenyoucreateacontact.
•Callgroups–consistsofseveralcontactsorSIPaddresses.Youcallallrecipientsinacallgroupsimultaneously,and
anyrecipientcananswerthecall.
Youcanprintalistofallthecontactsinthephonebooktoplacenexttothedoorstation.
Inthephonebookyoucanalsocongurethecallbutton,todecidewherethecallwillgowhenavisitorpressesit.
VoiceoverIP(VoIP)
VoiceoverIP(VoIP)isagroupoftechnologiesthatenablesvoicecommunicationandmultimediasessionsoverIPnetworks,suchas
theinternet.Intraditionalphonecalls,analogsignalsaresentthroughcircuittransmissionsoverthePublicSwitchedTelephone
Network(PSTN).InaVoIPcall,analogsignalsareturnedintodigitalsignalstomakeitpossibletosendthemindatapackets
acrosslocalIPnetworksortheinternet.
IntheAxisproduct,VoIPisenabledthroughtheSessionInitiationProtocol(SIP)andDual-ToneMulti-Frequency(DTMF)signaling.
Example
WhenyoupressthecallbuttononanAxisdoorstation,acallisinitiatedtooneormorepredenedrecipients.Whenarecipient
replies,acallisestablished.ThevoiceandvideoistransferredthroughVoIPtechnologies.
13
AXISA82NetworkVideoDoorStationSeries
Learnmore
SessionInitiationProtocol(SIP)
TheSessionInitiationProtocol(SIP)isusedtosetup,maintainandterminateVoIPcalls.Youcanmakecallsbetweentwoormore
parties,calledSIPuseragents.TomakeaSIPcallyoucanuse,forexample,SIPphones,softphonesorSIP-enabledAxisdevices.
TheactualaudioorvideoisexchangedbetweentheSIPuseragentswithatransportprotocol,forexampleRTP(Real-Time
TransportProtocol).
Youcanmakecallsonlocalnetworksusingapeer-to-peersetup,oracrossnetworksusingaPBX.
Peer-to-peerSIP(P2PSIP)
ThemostbasictypeofSIPcommunicationtakesplacedirectlybetweentwoormoreSIPuseragents.Thisiscalledpeer-to-peerSIP
(P2PSIP).Ifittakesplaceonalocalnetwork,allthat’sneededaretheSIPaddressesoftheuseragents.AtypicalSIPaddressinthis
casewouldbesip:<local-ip>
Example
SIP
1
UseragentA-doorstation.SIPaddress:sip:192.168.1.101
2
UseragentB-SIP-enabledphone.SIPaddress:sip:192.168.1.100
YoucansetuptheAxisdoorstationtocallforexampleaSIP-enabledphoneonthesamenetworkusingapeer-to-peerSIPsetup.
PrivateBranchExchange(PBX)
WhenyoumakeSIPcallsoutsideyourlocalIPnetwork,aPrivateBranchExchange(PBX)canactasacentralhub.Themain
componentofaPBXisaSIPserver,whichisalsoreferredtoasaSIPproxyoraregistrar.APBXworkslikeatraditionalswitchboard,
showingtheclient'scurrentstatusandallowingforexamplecalltransfers,voicemail,andredirections.
ThePBXSIPservercanbesetupasalocalentityoroffsite.Itcanbehostedonanintranetorbyathirdpartyprovider.Whenyou
makeSIPcallsbetweennetworks,callsareroutedthroughasetofPBXs,thatquerythelocationoftheSIPaddresstobereached.
EachSIPuseragentregisterswiththePBX,andcanthenreachtheothersbydialingthecorrectextension.AtypicalSIPaddressin
thiscasewouldbesip:<user>@<domain>orsip:<user>@<registrar-ip>.TheSIPaddressisindependentofitsIP
addressandthePBXmakesthedeviceaccessibleaslongasitisregisteredtothePBX.
Example
14
AXISA82NetworkVideoDoorStationSeries
Learnmore
SIP
SIP
SIP
WhenyoupressthecallbuttononanAxisdoorstation,thecallisforwardedthroughoneormorePBXstoaSIPaddresseitheronthe
localIPnetworkorovertheinternet.
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
15
AXISA82NetworkVideoDoorStationSeries
Dailyuse
Dailyuse
Usethekeypad
Iwantto...Action
Callsomeonewhocanletmeintothebuilding.
Press
.
Callapersoninthebuilding.
Entertheperson’sspeeddialnumberandpress
.
OpenthedoorwithmycardandPIN.
TapthecardandenterthePIN.
OpenthedoorwithmyPIN.
EnterthePINandpress#.
Openthedoorwithmycard.
Tapthecard.
16
AXISA82NetworkVideoDoorStationSeries
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccesstheproduct.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoMaintenance>Maintenanceactionsand
clickRestoretoresettofactorydefaultvaluesbutkeeptheIPaddress,orDefaulttoresetallvaluesincludingtheIPaddress.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhenyoutroubleshoota
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Inthedevice’swebpage,gotoOverview.
2.ChecktheFirmwareversion.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware),althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmware,thedevicereceivesthelatestfunctionalityavailable.Alwaysreadthe
upgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
17
AXISA82NetworkVideoDoorStationSeries
Troubleshooting
2.Logintothedeviceasanadministrator.
3.GotoSystem>Maintenance>Firmwareupgradeandfollowtheinstructionsonthepage.Whentheupgradehas
nished,thedevicerestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage17.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows
®
:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
18
AXISA82NetworkVideoDoorStationSeries
Troubleshooting
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISA82NetworkVideoDoorStationSeries
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
Frontpanelindicatorsandcontrols
Whenyouconnecttheproducttopower,theindicatoriconsandtheindicatorstriplightupforxxseconds.
Callindicatoricons
IconIndication
Steadybluewhenoutgoingcallinitiated.
Flashesbluewhenincomingcallinitiated.
Steadyamberforongoingcall.
Steadygreenwhendoorisopen.
Cardreaderindicatorstripe
Thestripeindicatesreaderfeedback.
Callbutton
Youcanusethebuilt-inlightaroundthecallbuttontolightupthefacesofvisitors.
LEDindicators
StatusLED
Indication
GreenSteadygreenfornormaloperation.
SDcardslot
NO NO
NO
TICE TICE
TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards.
ForSDcardrecommendations,seeaxis.com.
microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare
trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
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