Pitney Bowes AddressRight DA50S, DA70S, DA80F, DA95F Printer Series User manual

Operator Guide

International English Version

AddressRight

™

DA Series

™

Printer

DA95F

NOTICE

The use of this information by the recipient or others for purposes other

than the repair, adjustment or operation of Pitney Bowes equipment may

constitute an infringement of patent and/or other intellectual property

rights of Pitney Bowes or others. Pitney Bowes assumes no responsibility

for any such use of the information. Except as provided in writing, duly

signed by an officer of Pitney Bowes, no license, either express or

implied, under any Pitney Bowes or any third party’s patent, copyright, or

other intellectual property rights is granted by providing this information.

SV61749 Rev. D

First Edition, August, 2007.

This book may not be reproduced in whole or in part in any fashion or

stored in a retrieval system of any type or transmitted by any means,

electronically or mechanically, without the express written permission of

Pitney Bowes.

We have made every reasonable effort to assure the accuracy and

usefulness of this manual, however we can not assume responsibility

for errors or omissions or liability for the misuse or misapplication of our

products.

Envelope Designer and SmartMailer are registered trademarks of

Pitney Bowes, Inc. Microsoft and Windows are trademarks or registered

trademarks of Microsoft Corporation.

Conforms to the following:

FCC Rules

This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to part 15 of the FCC rules. These limits

are designed to provide reasonable protection against interference when

the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause

interference to radio communications. Operation of this equipment in a

residential area is likely to cause interference, in which case the user will

be required to correct the interference at his own expense.

For USB interface to a computer, use only a shielded USB cable.

CAUTION: Changes or modifications to this equipment not expressly

approved by the party responsible for compliance could void the

user’s authority to operate the equipment.

It is certified that the Addressing System complies with all

applicable Directives of the European Union.

Use only shielded USB cables for connecting to other devices.

For a formal Declaration of Conformity please contact Compliance

Engineering.

WARNING: This is a Class A product. In a domestic environment this

product may cause radio interference in which case the user may be

required to take adequate measures.

iiiSV61749 Rev. D

Contact Information list

USA Contacts ...........................................................v

Canada Contacts ......................................................v

Other Country Contacts ............................................v

1 • Introduction

Welcome to the DA95F Printer ..............................1-2

Using This Guide ...................................................1-2

System Requirements ...........................................1-2

Getting Help ...........................................................1-3

Printer Options .......................................................1-3

Important Safety Notes ..........................................1-4

Printer Parts and Locations ...................................1-6

2 • Printer Basics

Printer Features Overview .....................................2-2

Setting Up A Job ...................................................2-4

Printer Driver Software ........................................2-16

Using the Control Panel .......................................2-17

Using the Menus ..................................................2-19

Output Stacker ....................................................2-28

Optional Power Stacker .......................................2-28

3 • Printer Maintenance

Replacing the Ink Cartridge(s) ..............................3-2

Removing the Old Ink Cartridge(s) .......................3-2

Installing New Ink Cartridge(s) ..............................3-3

Replacing the Bulk Ink Cartridge(s) ......................3-4

Installing New Bulk Ink Cartridge(s) ......................3-5

Performing a Print Head Alignment ......................3-6

Preventive Maintenance ......................................3-13

Print Quality Problems .........................................3-13

Cleaning the Wipers ...........................................3-14

Purging the Print Head ........................................3-15

Prolonging the Life of Print Cartridges ................3-16

Table of Contents

iv SV61749 Rev. D

Cleaning the Sensors .........................................3-17

Cleaning the Exit and Entry Idler Rollers ............3-18

Cleaning the Transport Belts, Rollers and

Printer Deck ........................................................3-18

Setting the Separators to Account for

Normal Wear .......................................................3-19

4 • Troubleshooting

Important Note About Error Codes ........................4-2

Error Codes ...........................................................4-3

Problems and Solutions .........................................4-4

Feed Problems ......................................................4-4

Print Quality Problems ...........................................4-6

Interface Problems ................................................4-8

Motor Problems .....................................................4-8

Memory Problems .................................................4-9

Appendix A • Specifications

Equipment Specifications .................................... A-2

Material Specifications ......................................... A-5

Appendix B • Delivery Point Bar Coding

Delivery Point Bar Coding (US markets only) ....... A-2

ZIP+4+2 (11 digit bar code) ................................. A-2

ZIP+4+3 (12 digit bar code) ................................. A-2

vSV61749 Rev. D

Contact Information list

USA Contacts

Product Name - DA95F

• For frequently asked questions, go to: www.pb.com and click on

Customer Support.

• To place requests for service or training, go to: www.pb.com and

click on My Account.

• To order supplies and accessories, call the Supply Line™ at:

1.800.243.7824 or go to: www.pb.com and click on Online

Store.

• To view and pay invoices online, go to: www.pb.com and click on

My Account.

• To view inventory, go to: www.pb.com and click on My Account.

• To view material safety data sheets, call the Pitney Bowes

Supply Line™ at: 1.800.243.7824 or go to: www.pb.com and

click on Customer Support.

• For direct questions, call: 1.800.522.0020. Customer Service

Representatives are available Monday through Friday, 8:00 AM

- 8:00 PM ET.

Canada Contacts

Product Name - DA95F

• For frequently asked questions or to order supplies, go to:

www.pitneybowes.ca

• For direct questions, call: 1.800.672.6937. Customer Service

Representatives are available Monday through Friday, 8:30 AM

- 4:00 PM ET.

Other Country Contacts

Contact information is given in a separate publication supplied with

the product.

Contact Information List

vi SV61749 Rev. D

1-1SV61749 Rev. D

1 • Introduction

The DA95F is a versatile, easy-to-use, high speed desktop

printer designed for addressing applications. This chapter

explains what's in this guide, and tells you how to order

supplies and where to get more information about using your

DA95F.

In this Chapter:

Welcome to the DA95F Printer ...........................................1-2

Using This Guide ................................................................1-2

System Requirements ........................................................1-2

Getting Help........................................................................1-3

Online Help ..................................................................1-3

Printer Options....................................................................1-3

Important Safety Notes .......................................................1-4

Other Informational Cautions .......................................1-5

Printer Parts and Locations ................................................1-6

1 • Introduction

1-2 SV61749 Rev. D

Welcome to the DA95F Printer

The DA95F ink jet printer is a desktop printer used to print

addresses, graphics and other information, on a wide range of

material of various sizes, construction and composition. You can

define the font, placement, barcode characteristics, and print quality

for your addresses.

Using This Guide

Refer to this guide for information about printer setup, operation and

troubleshooting. It is divided into the following chapters:

Chapter 1, Introduction - Contains an overview of the Operator

Guide, help resources, safety information, as well as printer parts

and locations.

Chapter 2, Printer Basics - Explains how to set up your printer to

run a job.

Chapter 3, Printer Maintenance - Describes how to keep the printer

clean and functioning properly.

Chapter 4, Troubleshooting - Contains a list of possible problems

and their solutions.

Appendix A, Specifications - Provides hardware and material

specifications. Your printer will run at it's best when your material

conforms to our specifications.

Appendix B, Glossary - Explains the meanings of common terms

used with address printing equipment.

Index - Provides a quick guide to finding topics in this book.

System Requirements

In order to operate the printer with your computer, your system must

meet the following requirements:

CPU: Pentium III 500 MHZ or greater,

Memory: 500 MB minimum

Operating System: Windows 2000/XP or Windows Server 2003

Printer Cable: USB or on a LAN with Ethernet patch cable.

Introduction • 1

1-3SV61749 Rev. D

Getting Help

As you use your printer, there may be times when you need help

to solve a specific application problem, or you may want additional

information about printer operation.

Refer to the Contact Information List at the front of this guide for

more information or in the separate contact sheet supplied with your

printer.

Online Help

The Print Driver for your printer has a built-in help system. To get to

the help system for the printer driver, click on properties from within

the print dialog box. To get a description of any of the items in that

dialog box right-click on the item to access the What's This? help

button. Click the What's This? help button to view an explanation of

the item in question.

If you're using programs such as Envelope Designer

™

or

SmartMailer

™

, press the F1 key while you're using the program

to display information about the open screen. Select the Help

menu to display a list of topics or search for a term. Refer to the

documentation supplied with these programs for more information.

NOTE: The availability of software varies by country. Refer to your

printer supplier for details of software available to you.

Printer Options

There are several options available for your addressing printer, such

as ink drying equipment which may reduce smudging on glossy

stock, stackers, and envelope designing software.

NOTE: The availability of software and product varies by country.

Refer to your supplier for availability details in your country.

1 • Introduction

1-4 SV61749 Rev. D

Important Safety Notes

Follow the normal safety precautions for all office equipment:

• Use only Pitney Bowes approved supplies, in particular aerosol

dusters. Improper storage and use of aerosol dusters or

flammable aerosol dusters, can cause an explosive-like condition

that could result in a personal injury and/or property damage.

Never use aerosol dusters labeled flammable and always read

instructions and safety precautions on the duster container label.

• To obtain supplies, please contact our Supply Line™ to place

orders. Material Safety Data Sheets can be obtained on the web

or from our Supply Line™. Refer to the Contact Information List

for more information.

• Use the power cord supplied with the printer and plug it into a

properly grounded wall outlet located near the printer and easily

accessible. Failure to properly ground the printer can result in

severe personal injury and/or fire

• Avoid touching moving parts or materials while the printer is in

use. Keep hands, loose clothing, jewelry and long hair away from

all moving parts.

• Do not remove covers or defeat safety interlock switches. Covers

enclose hazardous parts that should only be accessed by

properly trained service personnel. Immediately report to service

any damaged or non-functioning components that renders the

unit unsafe.

• Place the unit in an accessible location to allow for proper

venting of the equipment and to facilitate servicing.

• The power cord wall plug is the primary means of disconnecting

the printer from the AC supply.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Do not route the power cord over sharp edges or trap between

furniture.

• Ensure there is no strain on the power cord and that it does not

become jammed between the equipment, walls or furniture.

• Be certain the area in front of the wall receptacle into which the

Introduction • 1

1-5SV61749 Rev. D

printer is plugged is free from obstruction.

• Before clearing a jam, be sure printer mechanisms come to a

stop.

• When removing jammed material, avoid using too much force to

protect against minor personal injury and damaging equipment.

• To prevent overheating, do not cover the vent openings.

• Operation of this equipment without periodic maintenance will

inhibit optimum operating performance and could cause the

equipment to malfunction. Contact your printer supplier for

required service schedule.

• Read all instructions before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

Other Informational Cautions

NOTES:

• In case of an ink spill, leaking ink, or excessive ink

accumulation, immediately disconnect the power cord plug

from the wall outlet and call your printer supplier for a cleaning.

• Always follow the specific occupational safety and health

standards for your workplace.

• Avoid using wall outlets that are controlled by wall switches,

or shared with other equipment. If a wall outlet controlled by

a wall switch is used, mail could be interrupted if the printer is

plugged in when the wall switch is used to turn power off.

WARNING! THIS EQUIPMENT MUST BE

EARTHED. The socket outlet should be near to the

equipment and should be easily accessible.

1 • Introduction

1-6 SV61749 Rev. D

Printer Parts and Locations

The figure below calls out key printer components, each of which is

briefly described in the text that follows.

Print Station

Cover

Control Panel

Media Thickness

Knob

Separator Assembly

Input Guide

Feed Ramp

Feed Tires

Input Guide Angle

Adjustment Knob

Transport

Belts

Side

Guides

Feed Ramp

Adjustment

Lever

Exit

Rollers

Operator Guide

Holder Area

Stacker

Optional High Speed Stacker Connector

at back of Printer (not shown).

Optional Feeder

Connector on left

side of printer

(not shown)

Introduction • 1

1-7SV61749 Rev. D

USB Port

On/Off Switch

Ethernet Port

Analog Phone

Port

Power Cord

Receptacle

Optional

High Speed

Stacker

Print Head Assembly

(Module A)

Print Head Assembly

(Module B)

Idler Rollers Module B

Takeaway Roller

Tension Lever

Idler Rollers Module A

Print Head

Assembly

Clamp

Knob (2)

1 • Introduction

1-8 SV61749 Rev. D

Analog Phone Port - Used to communicate with high speed

FeedRight™ feeder and optional stackers.

Control Panel - Use the control panel buttons to access printer

menus, define print options, run the print job, and turn the

printer on and off line. If you have the print driver loaded on your

computer, you can easily perform these functions from within

your application.

Exit Rollers - Guide the material out of the printer.

Feed Ramp - The feed ramp adds a gentle slope to the bottom of the

material stack to help feeding.

Feed Ramp Adjustment Lever - Adjust the position of the feed ramp

along the input guide using this knob.

Feed Tires - When you switch from one material type to another, you

need to set the gap between the separator assembly and the

feed roller before printing begins.

Separator Assembly - Adjust to the thickness of your material. The

gap between the separator assembly and the feed rollers should

be just enough to allow a single piece to feed through the printer.

Idler Rollers - Guide the material through the print head area.

Input Guide - Where you stack material for printing. Adjust the angle

to accommodate the weight of the material you're running.

Input Guide Angle Adjustment Knob - Locks the input guide into

position.

Media Thickness Knob - The media thickness knob sets the

Optional

High Speed

FeedRight™

Feeder

Introduction • 1

1-9SV61749 Rev. D

distance between the print heads and the material. Use it to

compensate for different material thicknesses and to increase

print clarity.

On/Off Switch - Powers the printer on and off.

Optional High Capacity Feeder - An optional high capacity feeder

is available. Contact Pitney Bowes for more information.

Optional Feeder Connector - A connector on the printer used to

interface with an optional feeder.

Optional High Speed Stacker - An optional power stacker is

available. Contact Pitney Bowes for more information.

Optional High Speed Stacker Connector - A connector on the back

of the printer used to interface with the high speed stacker.

Output Stacker - Holds up to 5" of printed material.

Power Cord Receptacle - Plug in the power cord supplied with the

printer here.

Print Head Assembly - The part of the printer that holds the ink

cartridges and prints on the media.

Print Head Assembly Clamp Knob - Used to move and lock the

print head assembly.

Print Station Cover - External cover encasing the print head areas.

Side Guides - Helps confine the material stack. Adjust to the width

of your material plus 1/16" (2mm) clearance.

Takeaway Rollers - Guide the material into and through the print

head area.

Takeaway Roller Tension Lever - Adjust to one of seven positions

depending on the material thickness.

Transport Belts - Guide the material into and through the print head

area and out of the printer.

USB and Ethernet Cable Connectors - Used to connect the printer

to a PC.

2-1SV61749 Rev. D

This chapter lists some printer specifications and describes

step by step instructions for running mail.

2 • Printer Basics

In this Chapter:

Printer Features Overview .................................................2-2

Setting Up A Job ................................................................2-4

1. Setting the Feed Gap ..............................................2-5

2. Setting the Angle of the Input Guide ........................2-6

3. Setting the Feed Ramp ............................................2-7

4. Positioning the Side Guides ....................................2-7

5. Adjusting the Takeaway Roller Tension ...................2-8

6. Setting the Print Head Positions ..............................2-9

7. Setting the Idler Rollers .........................................2-11

8. Adjusting the Media Thickness Knob ....................2-14

9. Printing a Test Piece ..............................................2-15

Printer Driver Software .....................................................2-16

Selecting Printer Properties .......................................2-16

Using the Control Panel ...................................................2-17

Using the Menus ..............................................................2-19

Using the Main Menu .................................................2-20

Using the Setup Menu ...............................................2-22

Using the Service Menu ............................................2-24

Loading Material ...............................................................2-26

Output Stacker .................................................................2-28

Optional Power Stacker ...................................................2-28

2 • Printer Basics

2-2 SV61749 Rev. D

Printer Features Overview

This section provides a brief overview of the printer features. Refer to

Appendix A, Specifications, for detailed specifications for the printer,

including specific requirements for using each type of material.

Speed (pieces per hour)

Printer speed refers to the number of pieces of mail that can be

processed in an hour. The printer can process up to 30,000 #10

or DL envelopes per hour, depending on print quality setting and

material being used.

Print Quality Settings

Super Draft (SDft): horizontal print density is at 150 dpi

Draft (Dft): horizontal print density is at 200 dpi

Letter (Ltr): horizontal print density is at 300 dpi

Executive (Exec): horizontal print density is at 600 dpi

Light Mode "On", vertical print density is at 300 dpi

Light Mode "Off", vertical print density is at 600 dpi

Internal Fonts

14 (15 including Code 3 of 9 Barcode). See Specifications Chapter

for more detailed information.

Font Size

Font size refers to the size of each typeface. The printer uses from 4

to 144 point size for internal or downloaded fonts.

Media Size

The printer can print on the following range of material sizes.

Printer Basics • 2

2-3SV61749 Rev. D

Width Height Thickness

Minimum 5" (127 mm) 3.5" (88.9 mm) .003" (.076 mm)

Maximum 14"

(355.6 mm)

15.5"

(393.7 mm)

.5"

(12.70 mm)

Approved Media Types

The printer can be used with booklets, catalog envelopes, postcards,

self mailers, catalogs, paper and envelopes (All envelopes must be

without windows and unsealed). Any folded material needs to be

tabbed. See Specifications Chapter for more detailed information.

All envelopes should be loaded so the side to be printed faces up,

flap faces down, stacked to feed with the left or right edge first. See

example that follows.

If running an inverted job (image prints upside down on media) your

envelopes will load like the example below.

This Side Prints

Feed Edge

feeds into

printer.

Feed Edge

feeds into

printer.

Flap down, close to operator

Example of Normal Orientation

Flap down, close to operator

Flap down, and away

from operator

This Side Prints

Feed Edge

feeds into

printer.

Feed Edge

feeds into

printer.

Example of Inverted Orientation

Flap down, and away

from operator

2 • Printer Basics

2-4 SV61749 Rev. D

Setting Up A Job

Setting up a print job means adjusting the printer to accommodate

the width, height, thickness and weight of your material.

There are two things that determine how reliably your printer feeds:

the setup adjustments and the quality of your material. A good

setup minimizes misfeeds and jams. And your printer will perform

at it's best when you run material that falls within our published

specifications. See Appendix A for complete material specifications.

IMPORTANT NOTE: Following all of the setup steps in this

chapter will help ensure quality print results.

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