Avaya Mobile Voice Client 2050 User guide

Business Communications Manager Release 3.6

Nortel Networks Mobile Voice Client 2050

User Guide

Title page

Revision history

3

Revision history

August 2004

Standard 1.00. This document is issued to support Business

Communications Manager (BCM) Release 3.6.

Revision history

4

Contents

5

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Nortel Networks Mobile Voice Client 2050 overview . . . . . . . 8

Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Communication servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . . 11

Installing and configuring the Mobile Voice Client 2050 . . 14

Removing a previous version of the MVC 2050 . . . . . . . . . . . . 14

MVC 2050 installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mobile Voice Client 2050 Call Handling screen . . . . . . . . . . 19

Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

MVC 2050 graphical interface (skins) components . . . . . . . . . 21

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Managing Mobile Voice Client 2050 calls . . . . . . . . . . . . . . . 41

Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents

6

Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Managing Contacts with Mobile Voice Client 2050 . . . . . . . 43

Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accessing the PDA read-only Contacts list . . . . . . . . . . . . . . . 44

Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . . 45

Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . . . 54

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Macro screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mobile Voice Client 2050 for expert users . . . . . . . . . . . . . . 68

Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

About this guide

7

About this guide

This User Guide provides information about the Nortel Networks Mobile

Voice Client 2050.

The Mobile Voice Client (MVC) 2050 is designed to add wireless voice

communication to the Personal Digital Assistant (PDA).

Nortel Networks Mobile Voice Client 2050 overview

8

Nortel Networks Mobile Voice

Client 2050 overview

Designed to work with your personal digital assistant (PDA) and IP-based

telephone systems, the Mobile Voice Client (MVC) 2050 provides real-

time voice service over the Internet.

The MVC 2050 supports several features, including the following:

• six programmable line/feature keys

• four soft keys (self-labeled)

• 12-button dialpad

• multi-field display

• user-selectable skins

To make a call from your PDA using the MVC 2050, you can dial with

your dialpad, use a macro, or use Paste to copy a number from another

application. You can also use one of the methods on your PDA System

Input Panel.

If you are using Windows Mobile™ 2003 as your operating system, the

MVC 2050 can also coexist with a secure Virtual Private Network (VPN),

client such as Certicom movian™ VPN or Apani™Networks VPN, for

connection to a business network.

The MVC 2050 functions like the IP Softphone 2050. However, the

MVC 2050 cannot be used as an Agent or Supervisor in Call Center

Portal applications.

Nortel Networks Mobile Voice Client 2050 overview

9

Software dependencies

The following are the MVC 2050 primary software dependencies:

• Windows Mobile 2003

• GIPS NetEQ (included with the MVC 2050 software)

• VPN client (for secure access to a network)

For secure (VPN) access to a network, a VPN client is required. The

Certicom™ movian™ VPN client and the Apani™ Networks VPN client

have been tested with the MVC 2050.

Communication servers

The following Business Communications Manager (BCM) servers support

the MVC 2050:

• BCM 200 Release 3.6 (with patch) or above

• BCM 400 Release 3.6 (with patch) or above

Supported PDAs

The following is a list of PDAs supported for use with the MVC 2050:

• Dell Axim X3/C3i

• iPAQ h5550/h5555

• Toshiba e800/e805

Note: The Dell Axim X3, 300 MHz PDA model, is not supported for

use with the MVC 2050. Since the PDA industry evolves at a rapid

pace, contact Nortel Networks technical support to determine the

latest PDA models tested and supported, and any known issues.

PDA processor models, speed, and amount of memory vary. To maintain

audio quality, do not overload the processor with intensive tasks while

using the MVC 2050. For example, Nortel Networks does not recommend

using your PDA version of the internet browser while using the MVC

2050.

Nortel Networks Mobile Voice Client 2050 overview

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PDA vendors offer two types of rechargeable battery: standard and

extended-life. The extended-life battery is recommended to provide

longer call duration and increased call volume.

Headsets

A headset is required in order to send and receive telephone calls using

the MVC 2050 and your PDA. The headset is an important part of audio

quality.

The MVC 2050-compatible iPAQ and Toshiba PDAs support stereo

headphones and microphones like Plantronics M130 Adjustable Fit

Headset which is iPAQ certified.

The Dell MVC 2050-compatible PDA supports a stereo headphone, but

not a microphone. The Jensen JM-11 Behind-the-Neck Headphone has

been tested with the MVC 2050.

Contact your PDA vendor to obtain headset recommendations.

See “Disable Automatic Gain Control” on page 17 for more information

about headsets and audio quality.

CAUTION

MVC 2050 does not support Bluetooth

headsets.

Nortel Networks Mobile Voice Client 2050 overview

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MVC 2050 menus and screen features

The MVC 2050 software provides menus and screen features to your

PDA. Table 1 lists the MVC 2050 menus and their selections.

See also “Mobile Voice Client 2050 Call Handling screen” on page 19 and

“Menu and icon summaries” on page 38.

Table 1: MVC 2050 menus

Menu Selections

File Run in background, Paste, Contacts, Settings,

Exit

Keys Headset, Answer, Goodbye, Hold, Features,

Macros

Help Diagnostics, Contents, About

Note: Keys > Features and Keys > Macros selections also provide

pop-up menus.

Nortel Networks Mobile Voice Client 2050 overview

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Table 2 describes the MVC 2050 screen features.

See Figure 1 on page 13 for a representation of the MVC 2050 Call

Handling screen.

Table 2: MVC 2050 screen features

Screen features Selections

Call Handling icons Hold, Answer/Headset, Release

Toolbar The retractable toolbar contains keys that are

not present on the remainder of the display.

They are: Directory, Messages, Shift,

Services, Expand, Copy, Exit, Redial List, and

Callers List.

The toolbar can be shown or retracted using

the Toolbar icon on the menu bar. See

Figure 1 on page 13 and Figure 5 on page 20.

Mute, Volume Up, and Volume Down icons

are also present on the Toolbar and appear on

the skin when the Toolbar is retracted.

Toolbar icons Directory, Messages, Shift, Services, Expand,

Copy, Quit, Callers List, Redial List

Menu Bar icons Paste, Contacts, Settings, Toolbar

Navigation The cursor control arrow keys are mapped to

the hardware navigation buttons on the PDA

hardware. These buttons are used for cursor

control.

Nortel Networks Mobile Voice Client 2050 overview

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Figure 1: Call Handling screen (with Toolbar retracted)

AAA1214_2.bmp

Menu Bar

Toolbar

Call Handling

icons

Display

Dialpad

Soft keys

(self-

labeled)

Programmable

Line/Feature

keys

Installing and configuring the Mobile Voice Client 2050

14

Installing and configuring the

Mobile Voice Client 2050

To install the MVC 2050 on your PDA:

1. If you have an older version of the MVC 2050 installed on your PDA,

you must remove it prior to installing a newer version. See Removing

a previous version of the MVC 2050.

2. Place your PDA in its cradle.

3. Synchronize your PDA with a desktop PC running Microsoft

ActiveSync®. See “Connecting a PDA to a desktop PC using

ActiveSync” on page 15.

4. Install the MVC 2050 from a Desktop PC. See “Installing the MVC

2050 from a Desktop PC using ActiveSync” on page 16.

Removing a previous version of the MVC

2050

If a previous version of the MVC 2050 is installed on your PDA, delete the

old version before installing the new one or the installation fails. See

Figure 2 on page 15.

Use the following procedure to remove the MVC 2050 from your PDA:

1. Select Start from the Main Application screen. A drop-down menu

appears.

2. Select Settings. The Settings dialog box appears.

3. Select the System tab. The System dialog box appears.

4. Select Remove Programs. A list of programs appears.

5. Select Nortel Networks Mobile Voice Client 2050.

6. Select Remove. A dialog box appears, asking you to confirm this

decision.

7. Select Yes. There is a brief pause while the PDA removes

MVC 2050. After the pause a dialog box appears asking if you want

to perform a soft reset.

Installing and configuring the Mobile Voice Client 2050

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8. Select Yes. Your PDA restarts.

Figure 2: Removing MVC 2050

MVC 2050 installation

The MVC 2050 supports installation from a docked PDA with a Microsoft

ActiveSync connection to a desktop PC.

Connecting a PDA to a desktop PC using ActiveSync

Use the following procedure to synchronize your PDA to your

desktop PC:

1. Place your PDA in its cradle.

2. Ensure that ActiveSync is running. Connection is confirmed on the

ActiveSync screen. See Figure 3 on page 16.

3. Wait for the two PCs to synchronize. Synchronization is confirmed on

the ActiveSync screen. See Figure 3 on page 16.

Installing and configuring the Mobile Voice Client 2050

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For details about synchronization, refer to the Users Manual for your

PDA.

Figure 3: ActiveSync connected

Installing the MVC 2050 from a Desktop PC using

ActiveSync

Use the following procedure to install MVC 2050 using the CD:

1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.

2. Go to your desktop and double-click My Computer.

3. Select the CD Drive.

4. Select Setup.

5. Follow the instructions on the desktop display. The Install Wizard

displays a message on the desktop display asking you if you want to

modify, install, or remove the MVC 2050.

AAA1185.bmp

Installing and configuring the Mobile Voice Client 2050

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6. Click Install. The Install Wizard installs the MVC 2050. When the

installation finishes, a message appears on your desktop display

requesting that you attend to your device (PDA). Then a message

appears on the PDA display asking you if you want to perform a soft

restart.

7. Click Yes. Your PDA restarts with the new version of the MVC 2050.

MVC 2050 configuration

Enable ClearType

The MVC 2050 uses a special screen font which requires that

ClearType® be enabled on your PDA.

To enable ClearType:

1. From your PDA’s Main Application screen, select Start.

2. Select Settings.

3. Select Screen.

4. Select Enable Clear Type.

Disable Automatic Gain Control

Since the MVC 2050 requires a headset to operate properly, there may

be a requirement to disable Automatic Gain Control to ensure optimum

audio quality.

Note: When the PDA is used in handsfree mode, without a headset,

the PDA microphone picks up sounds from the speaker, creating a

feedback loop. Automatic Gain Control is used in this instance to

avoid feedback. For further information about device hardware

settings, see your PDA’s operating system Help.

To disable Automatic Gain Control:

1. Select Start.

2. Select Settings.

3. Select System.

Installing and configuring the Mobile Voice Client 2050

18

4. Select one of the following, depending on the PDA you are using:

a. Audio

b. Advanced Sounds

c. Microphone

5. Select Automatic Gain Control.

6. Select Disable.

7. Select Yes.

For further information about MVC 2050 configuration and settings, see

the MVC 2050 Help system.

Selecting skins

MVC 2050 offers a variety of skins. See “MVC 2050 graphical interface

(skins) components” on page 21.

Use the following procedure to select a skin:

1. From the File menu, select Settings.

2. Select Skin.

3. Select a skin from the list.

Mobile Voice Client 2050 Call Handling screen

19

Mobile Voice Client 2050 Call

Handling screen

Starting the MVC 2050

To start the MVC 2050 from your PDA:

1. From your PDA’s Main Application screen, select Start.

2. Select Programs. See Figure 4.

3. Select Mobile Voice Client 2050. The Call Handling screen appears.

See Figure 5 on page 20.

Figure 4: Starting the MVC 2050 from the Main Application

screen

AAA1211a.bmp

AAA1211b.bmp

Mobile Voice Client 2050 Call Handling screen

20

Figure 5: Call Handling screen (with Toolbar retracted)

Navigation

You can use the up, down, left, and right cursor control arrow keys on

your PDA as navigation buttons to move around the display of MVC 2050.

Appearance

The appearance of the Call Handling Screen differs with each available

skin. For more information about skins, see “MVC 2050 graphical

interface (skins) components” on page 21.

The MVC 2050 uses a special screen font which requires that

ClearType® be enabled on your PDA. ClearType software improves the

Quit

Avaya Mobile Voice Client 2050 User guide

Avaya Mobile Voice Client 2050 User guide

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