Avaya Mobile Voice Client 2050 User guide

Avaya
Brand
Avaya
Model
Mobile Voice Client 2050
Category
IP phones
Type
User guide
Business Communications Manager Release 3.6
Nortel Networks Mobile Voice Client 2050
User Guide
Title page
Revision history
3
Revision history
August 2004
Standard 1.00. This document is issued to support Business
Communications Manager (BCM) Release 3.6.
Revision history
4
Contents
5
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Nortel Networks Mobile Voice Client 2050 overview . . . . . . . 8
Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Communication servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . . 11
Installing and configuring the Mobile Voice Client 2050 . . 14
Removing a previous version of the MVC 2050 . . . . . . . . . . . . 14
MVC 2050 installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mobile Voice Client 2050 Call Handling screen . . . . . . . . . . 19
Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
MVC 2050 graphical interface (skins) components . . . . . . . . . 21
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Managing Mobile Voice Client 2050 calls . . . . . . . . . . . . . . . 41
Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Contents
6
Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Managing Contacts with Mobile Voice Client 2050 . . . . . . . 43
Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing the PDA read-only Contacts list . . . . . . . . . . . . . . . 44
Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . . 45
Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . . . 54
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Macro screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Mobile Voice Client 2050 for expert users . . . . . . . . . . . . . . 68
Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About this guide
7
About this guide
This User Guide provides information about the Nortel Networks Mobile
Voice Client 2050.
The Mobile Voice Client (MVC) 2050 is designed to add wireless voice
communication to the Personal Digital Assistant (PDA).
Nortel Networks Mobile Voice Client 2050 overview
8
Nortel Networks Mobile Voice
Client 2050 overview
Designed to work with your personal digital assistant (PDA) and IP-based
telephone systems, the Mobile Voice Client (MVC) 2050 provides real-
time voice service over the Internet.
The MVC 2050 supports several features, including the following:
• six programmable line/feature keys
• four soft keys (self-labeled)
• 12-button dialpad
• multi-field display
• user-selectable skins
To make a call from your PDA using the MVC 2050, you can dial with
your dialpad, use a macro, or use Paste to copy a number from another
application. You can also use one of the methods on your PDA System
Input Panel.
If you are using Windows Mobile™ 2003 as your operating system, the
MVC 2050 can also coexist with a secure Virtual Private Network (VPN),
client such as Certicom movian™ VPN or Apani™Networks VPN, for
connection to a business network.
The MVC 2050 functions like the IP Softphone 2050. However, the
MVC 2050 cannot be used as an Agent or Supervisor in Call Center
Portal applications.
Nortel Networks Mobile Voice Client 2050 overview
9
Software dependencies
The following are the MVC 2050 primary software dependencies:
• Windows Mobile 2003
• GIPS NetEQ (included with the MVC 2050 software)
• VPN client (for secure access to a network)
For secure (VPN) access to a network, a VPN client is required. The
Certicom™ movian™ VPN client and the Apani™ Networks VPN client
have been tested with the MVC 2050.
Communication servers
The following Business Communications Manager (BCM) servers support
the MVC 2050:
• BCM 200 Release 3.6 (with patch) or above
• BCM 400 Release 3.6 (with patch) or above
Supported PDAs
The following is a list of PDAs supported for use with the MVC 2050:
• Dell Axim X3/C3i
• iPAQ h5550/h5555
• Toshiba e800/e805
Note: The Dell Axim X3, 300 MHz PDA model, is not supported for
use with the MVC 2050. Since the PDA industry evolves at a rapid
pace, contact Nortel Networks technical support to determine the
latest PDA models tested and supported, and any known issues.
PDA processor models, speed, and amount of memory vary. To maintain
audio quality, do not overload the processor with intensive tasks while
using the MVC 2050. For example, Nortel Networks does not recommend
using your PDA version of the internet browser while using the MVC
2050.
Nortel Networks Mobile Voice Client 2050 overview
10
PDA vendors offer two types of rechargeable battery: standard and
extended-life. The extended-life battery is recommended to provide
longer call duration and increased call volume.
Headsets
A headset is required in order to send and receive telephone calls using
the MVC 2050 and your PDA. The headset is an important part of audio
quality.
The MVC 2050-compatible iPAQ and Toshiba PDAs support stereo
headphones and microphones like Plantronics M130 Adjustable Fit
Headset which is iPAQ certified.
The Dell MVC 2050-compatible PDA supports a stereo headphone, but
not a microphone. The Jensen JM-11 Behind-the-Neck Headphone has
been tested with the MVC 2050.
Contact your PDA vendor to obtain headset recommendations.
See “Disable Automatic Gain Control” on page 17 for more information
about headsets and audio quality.
CAUTION
MVC 2050 does not support Bluetooth
headsets.
Nortel Networks Mobile Voice Client 2050 overview
11
MVC 2050 menus and screen features
The MVC 2050 software provides menus and screen features to your
PDA. Table 1 lists the MVC 2050 menus and their selections.
See also “Mobile Voice Client 2050 Call Handling screen” on page 19 and
“Menu and icon summaries” on page 38.
Table 1: MVC 2050 menus
Menu Selections
File Run in background, Paste, Contacts, Settings,
Exit
Keys Headset, Answer, Goodbye, Hold, Features,
Macros
Help Diagnostics, Contents, About
Note: Keys > Features and Keys > Macros selections also provide
pop-up menus.
Nortel Networks Mobile Voice Client 2050 overview
12
Table 2 describes the MVC 2050 screen features.
See Figure 1 on page 13 for a representation of the MVC 2050 Call
Handling screen.
Table 2: MVC 2050 screen features
Screen features Selections
Call Handling icons Hold, Answer/Headset, Release
Toolbar The retractable toolbar contains keys that are
not present on the remainder of the display.
They are: Directory, Messages, Shift,
Services, Expand, Copy, Exit, Redial List, and
Callers List.
The toolbar can be shown or retracted using
the Toolbar icon on the menu bar. See
Figure 1 on page 13 and Figure 5 on page 20.
Mute, Volume Up, and Volume Down icons
are also present on the Toolbar and appear on
the skin when the Toolbar is retracted.
Toolbar icons Directory, Messages, Shift, Services, Expand,
Copy, Quit, Callers List, Redial List
Menu Bar icons Paste, Contacts, Settings, Toolbar
Navigation The cursor control arrow keys are mapped to
the hardware navigation buttons on the PDA
hardware. These buttons are used for cursor
control.
Nortel Networks Mobile Voice Client 2050 overview
13
Figure 1: Call Handling screen (with Toolbar retracted)
AAA1214_2.bmp
Menu Bar
Toolbar
Call Handling
icons
Display
Dialpad
Soft keys
(self-
labeled)
Programmable
Line/Feature
keys
Installing and configuring the Mobile Voice Client 2050
14
Installing and configuring the
Mobile Voice Client 2050
To install the MVC 2050 on your PDA:
1. If you have an older version of the MVC 2050 installed on your PDA,
you must remove it prior to installing a newer version. See Removing
a previous version of the MVC 2050.
2. Place your PDA in its cradle.
3. Synchronize your PDA with a desktop PC running Microsoft
ActiveSync®. See “Connecting a PDA to a desktop PC using
ActiveSync” on page 15.
4. Install the MVC 2050 from a Desktop PC. See “Installing the MVC
2050 from a Desktop PC using ActiveSync” on page 16.
Removing a previous version of the MVC
2050
If a previous version of the MVC 2050 is installed on your PDA, delete the
old version before installing the new one or the installation fails. See
Figure 2 on page 15.
Use the following procedure to remove the MVC 2050 from your PDA:
1. Select Start from the Main Application screen. A drop-down menu
appears.
2. Select Settings. The Settings dialog box appears.
3. Select the System tab. The System dialog box appears.
4. Select Remove Programs. A list of programs appears.
5. Select Nortel Networks Mobile Voice Client 2050.
6. Select Remove. A dialog box appears, asking you to confirm this
decision.
7. Select Yes. There is a brief pause while the PDA removes
MVC 2050. After the pause a dialog box appears asking if you want
to perform a soft reset.
Installing and configuring the Mobile Voice Client 2050
15
8. Select Yes. Your PDA restarts.
Figure 2: Removing MVC 2050
MVC 2050 installation
The MVC 2050 supports installation from a docked PDA with a Microsoft
ActiveSync connection to a desktop PC.
Connecting a PDA to a desktop PC using ActiveSync
Use the following procedure to synchronize your PDA to your
desktop PC:
1. Place your PDA in its cradle.
2. Ensure that ActiveSync is running. Connection is confirmed on the
ActiveSync screen. See Figure 3 on page 16.
3. Wait for the two PCs to synchronize. Synchronization is confirmed on
the ActiveSync screen. See Figure 3 on page 16.
Installing and configuring the Mobile Voice Client 2050
16
For details about synchronization, refer to the Users Manual for your
PDA.
Figure 3: ActiveSync connected
Installing the MVC 2050 from a Desktop PC using
ActiveSync
Use the following procedure to install MVC 2050 using the CD:
1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.
2. Go to your desktop and double-click My Computer.
3. Select the CD Drive.
4. Select Setup.
5. Follow the instructions on the desktop display. The Install Wizard
displays a message on the desktop display asking you if you want to
modify, install, or remove the MVC 2050.
AAA1185.bmp
Installing and configuring the Mobile Voice Client 2050
17
6. Click Install. The Install Wizard installs the MVC 2050. When the
installation finishes, a message appears on your desktop display
requesting that you attend to your device (PDA). Then a message
appears on the PDA display asking you if you want to perform a soft
restart.
7. Click Yes. Your PDA restarts with the new version of the MVC 2050.
MVC 2050 configuration
Enable ClearType
The MVC 2050 uses a special screen font which requires that
ClearType® be enabled on your PDA.
To enable ClearType:
1. From your PDA’s Main Application screen, select Start.
2. Select Settings.
3. Select Screen.
4. Select Enable Clear Type.
Disable Automatic Gain Control
Since the MVC 2050 requires a headset to operate properly, there may
be a requirement to disable Automatic Gain Control to ensure optimum
audio quality.
Note: When the PDA is used in handsfree mode, without a headset,
the PDA microphone picks up sounds from the speaker, creating a
feedback loop. Automatic Gain Control is used in this instance to
avoid feedback. For further information about device hardware
settings, see your PDA’s operating system Help.
To disable Automatic Gain Control:
1. Select Start.
2. Select Settings.
3. Select System.
Installing and configuring the Mobile Voice Client 2050
18
4. Select one of the following, depending on the PDA you are using:
a. Audio
b. Advanced Sounds
c. Microphone
5. Select Automatic Gain Control.
6. Select Disable.
7. Select Yes.
For further information about MVC 2050 configuration and settings, see
the MVC 2050 Help system.
Selecting skins
MVC 2050 offers a variety of skins. See “MVC 2050 graphical interface
(skins) components” on page 21.
Use the following procedure to select a skin:
1. From the File menu, select Settings.
2. Select Skin.
3. Select a skin from the list.
Mobile Voice Client 2050 Call Handling screen
19
Mobile Voice Client 2050 Call
Handling screen
Starting the MVC 2050
To start the MVC 2050 from your PDA:
1. From your PDA’s Main Application screen, select Start.
2. Select Programs. See Figure 4.
3. Select Mobile Voice Client 2050. The Call Handling screen appears.
See Figure 5 on page 20.
Figure 4: Starting the MVC 2050 from the Main Application
screen
AAA1211a.bmp
AAA1211b.bmp
Mobile Voice Client 2050 Call Handling screen
20
Figure 5: Call Handling screen (with Toolbar retracted)
Navigation
You can use the up, down, left, and right cursor control arrow keys on
your PDA as navigation buttons to move around the display of MVC 2050.
Appearance
The appearance of the Call Handling Screen differs with each available
skin. For more information about skins, see “MVC 2050 graphical
interface (skins) components” on page 21.
The MVC 2050 uses a special screen font which requires that
ClearType® be enabled on your PDA. ClearType software improves the
Quit
Directory
Mute
Paste
Contacts
Settings
Shift
Services
Expand
Copy
AAA1214_2.bmp
Menu Bar
Toolbar
Message
Lamp
Display
Messages
Volume Up
Volume Down
Dialpad
Call
Handling
icons
Toolbar toggle
System
input
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Avaya Mobile Voice Client 2050 User guide

Avaya
Brand
Avaya
Model
Mobile Voice Client 2050
Category
IP phones
Type
User guide
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