Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
1
Quartet 3500
Combined Cordless Telephone
and Digital Answering Machine
User
Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
*CALLER DISPLAY, *CALL WAITING,
*CALL MINDER OR 1571 SERVICE BEFORE
THESE FEATURES WILL WORK.
*A QUARTERLY FEE IS PAYABLE.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
Please open this page for an
‘at a glance’ guide to your
Quartet 3500
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
Please open this page for a
further ‘at a glance’ guide to your
Quartet 3500
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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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At a glance
Handset fascias
Can be changed to suit
your personal preference,
see page 13.
Handset
Aerial
Should be extended to obtain
the best signal and reception
available, see page 10.
Recall/Call Waiting
button
For use with a
switchboard/PBX and
BT Select Services, see
pages 19 and 62.
Also allows you to use
the Call Waiting feature,
see page 32.
Up and Down buttons
Use to scroll up and down
through the menu options,
see page 14.
Last number redial/
Pause button
Redials up to 5 of the last
numbers called, or press to
enter a pause in a stored
number, see page 21.
Option buttons
Lets you select options
within each menu that
are shown on the display,
see page 14.
Keypad
Talk button
Press to make or receive
a call, see page 14.
Clear button
Use to delete unwanted
digits or characters and to
exit the menu, see page 20.
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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Delete button
Deletes recorded
messages and
memos, see page 46.
Message
display LEDS
Indicates when
the answering
machine is on or
off and when the
power is on.
Also shows the
number of
messages stored,
and answering
machine status
information, see
page 36.
Play button
Lets you play and
pause your
messages, see
page 45.
Volume buttons
Use to adjust the
base unit
loudspeaker
volume, see page 37.
Answer on/off button
Switches the answering machine
on and off, see page 36. Also,
allows you to check or play your
outgoing message, see page 42.
Skip backward
Lets you skip
backwards through
your messages and
memos, see page 46.
Aerial
Should be extended
to obtain the best
signal and reception
available, see page 10.
Charging light
The red light comes
on to indicate
charging when the
handset is on the
base.
Power/In use/1571 light
The green light comes on when
connected to the power supply
and flashes when in use, or when
you have a new BT Answer 1571
message, see page 33.
Stop
To stop message
playback, see
page 45.
Skip forward
Lets you skip
forwards through
your messages and
memos, see page 46.
Page button
Press to page the
handset, see page 23.
Base unit
Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271
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MENU STRUCTURE
Answer Settings
Record Memo
Answer and Record
Answer and Record
Answer Delay 23456789TS
Off On
000
Off Low High
Answer Mode
Outgoing Message
Day Setting Sunday. . . etc
Message Alert
Security Code
Ringer Volume
Base Settings
Handset Settings
Ringer Melody
Check 1571
(BT Answer)
De-Register
1 – 2 – 3
Tone Pulse
00:00
1571
Off On
Off Low High
1 – 2 – 3
Dial Mode
Ringer Volume
Ringer Melody
Page Melody
1 – 2 – 3
Key Tones
Off On
Answer Only
Answer Only
Outgoing Message
New OK/Play
Outgoing Message
New OK/Play
Time Setting
Handset
De-Registered
Register Handset? Press Page On Base
Until Base Beeps
Handset Registered
De-Register
This Handset?
Answer
Off On
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Quick guide to handset display icons
Battery icon – flashes when handset is on base and being charged.
Battery icon – to indicate battery low.
Directory icon
*
Telephone icon – flashes to indicate that new calls have been received
in the Calls list.
*
BT 1571 icon – indicates that the 1571 voice mail detection feature is
switched on. Flashes to indicate new voice mail messages have been
received.
Keypad lock icon – indicates that the keypad lock feature is switched on.
Answer machine icon – indicates that the answering machine
is switched on.
Envelope icon – indicates that you have new answer machine messages.
*You must subscribe to your Network Provider’s Caller Display and 1571 or
Call Minder Service for these features to work.
09:30 1571
Handset 1
04 03
*Calls list
counter
*Calls list icon Directory icon
*1571 icon
Shows number of answering
machine messages
Battery icon
Backlit display (LCD)
Answering machine icon
Time
Envelope icon
Standby screen
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Quick guide
Quick guide to most commonly used handset settings and functions
Function
Answer a call/End a call
Make a call
Redial a number from the
redial list
Store a number in the directory
Dial a number in the directory
Adjust the earpiece volume
Secrecy on/off
Transfer call to another handset
View and dial the Calls list
Adjust handset ringer volume
Adjust base ringer volume
Button combination
, , to scroll through to entry, to dial number
displayed.
, , display shows Enter Name, enter name
using keypad, , display shows Enter Number,
enter the number, .
, , to scroll through to entry, press to dial
number displayed.
During a call, press to increase or decrease volume.
During a call, press and release to switch ON.
Press and release again to switch OFF.
During a call, press , enter handset number
to transfer to .
, to scroll through list, to dial entry
displayed press .
or until display shows Handset Settings, ,
display shows Ringer Volume, , to select volume
required, .
or until display shows Base Settings, ,
display shows Ringer Volume, , to select volume
required, .
NEW
SAVE
SEC
SEC
TRAN
OK
OK
OK
OK
OK
OK
OK
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Function
Switch answering machine ON/OFF:
Using the base
Using the handset
Record own Answer and Record
outgoing message
Record own Answer Only
outgoing message
Set answer mode
Using the base
Using the handset
Play new messages:
Using the base
Using the handset
Record memo message
Adjust base unit
loudspeaker volume
Button combination
Press and release
or until display shows Answer Off On,press either or .
or until display shows Answer Settings,
,
or until display shows Outgoing Message, , display shows
Answer and Record, , , after tone speak message then press
#
.
or until display shows Answer Settings, ,
or until display shows Outgoing Message, ,
or until display shows Answer Only, ,
, after tone speak message then press
#
.
Press and hold the button until you hear “Please select outgoing
message”, then release the button. Press for Answer and Record
or for Answer Only.
or until display shows Answer Settings, ,
or until display shows Answer Mode, ,
or to highlight either Answer and Record or Answer Only, .
Press and hold
, .
or until display shows Record Memo, , after
tone speak memo then press
#
.
to increase volume
to decrease volume
Quick guide
Quick guide to most commonly used answering machine settings
and functions
ON
OFF
Ans
On Off
Ans
On Off
Skip
Skip
Play
Vol
Vol
OK
OK
OK NEW
OK
OK
OK
NEW
OK
OK
OK
NEW
OK
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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In this guide
At a glance 1
Menu structure 3
Quick guides 4-6
Introduction 8
Safety information 9
Setting up 10
Using the telephone 14
Making and receiving calls 14
Call timer 15
Secrecy/Music on hold 17
50 Name and number directory 18
Redial 21
Paging 23
Base unit settings 24
Handset settings 26
BT Select Services 29
Caller Display 29
Calls list 29
Call Waiting 32
1571 Voice mail indication 33
Setting up and personalising
your answering machine 35
Message display on the base station 35
Answer delay 37
Audible message alert 38
Outgoing messages 39
Answer mode 43
Using the answering machine
via the base unit 45
Using the answering machine
via the handset 48
During message playback 49
Memos 51
Call screening/Call intercept 52
Remote access 53
Time saver 54
Operating the answering
machine remotely 55
Using Quartet 3000 additional
handsets 56
Registering your handset 56
Transferring calls 58
General information 59
Guarantee 59
If you have to return your product 60
Technical information 60
Batteries 60
Call security 61
Switchboard compatibility 62
Switchboard use 62
Help and advice 63
Index 65
Note
In this user guide, we’ve included
helpful tips and useful notes. They are
shown in a white box like this.
Note
There is a detailed Index at the back of this guide, see page 65.
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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Introduction
HELPLINE
If you have problems with your phone, call the Quartet 3500 Helpline
on 0870 605 8047.
Your Quartet 3500 is designed for ease
of use and made to the high standards
set by BT.
You can expect your Quartet 3500 to
provide many years of quality service.
Please read the instructions carefully
before use and keep this user guide for
future reference.
For your records
For guarantee purposes proof of
purchase is required, so please keep
your receipt.
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the base unit)
Unpacking your
Quartet 3500
Check that your Quartet 3500 is complete.
If anything is missing, please contact
your place of purchase immediately.
Quartet 3500 handset.
Quartet 3500 base unit.
Power supply unit.
Telephone line cord.
3 handset fascias
(1 already fitted
on the handset)
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Safety information
General
Only use the power supply unit
included with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. The item code
for the power supply unit is 872264, as
stated on the underside of the base unit.
For the handset, use only the approved
rechargeable battery pack. Under
no circumstances should
non-rechargeable batteries be used.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
Radio signals transmitted between
the handset and base may cause
interference to some hearing aids.
Do not dismantle the handset or
base station. This could expose you
to high voltages or other risks.
Contact the Helpline for repairs.
Never dispose of batteries in a fire.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth,
or an anti-static wipe. Never use
household polish as this will damage
the product. Never use a dry cloth
as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
battery pack is being recharged. This
is normal. However, to avoid damage
we recommend that you do not place
the product on antique/veneered
wood.
Do not expose your product to fire,
explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the
storm.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Setting up
Follow these steps to set up your Quartet 3500 ready for use.
Plan the location
Situate your Quartet 3500 close enough
to the mains power socket and telephone
socket so that the cables will reach.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not situate the product in the
bathroom or other humid areas.
Your Quartet 3500 works by sending
and receiving radio signals between the
base unit and the handset.
The strength of the signal depends on
where you site the base unit and how
the aerials are deployed.
The higher the base unit is located,
the better. An upstairs room is ideal.
2 Plug the power supply
cord into the back of the
base unit
1 Handset and base aerials
Your Quartet 3500 handset and base
use compact aerials which we
recommend you pull out to obtain the
best signal and reception available.
J
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Power
supply
unit
Telephone line cord
Note
Avoid touching the aerials during a
call as this may cause a clicking sound.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Note
Do not connect the telephone line
cord to the phone socket until the
handset is fully charged.
This will
prevent the risk of the phone being
answered before the batteries are
charged, which may prevent them
from reaching maximum capacity.
3 Connect the base unit
power supply to a power
socket
The green Power/In use light will come
on when the power is switched on.
The power supply unit must remain
plugged in all the time.
4 Charge the handset
Your handset comes with a
rechargeable battery pack pre-installed
but the battery pack will need
charging.
When you first use your Quartet 3500,
the rechargeable battery pack in the
handset needs charging for 24 hours.
Place the handset on the base unit,
ensuring the contacts are touching.
The red CHARGING light will come on.
The charging light will remain
constantly lit while the handset is
placed on the base unit, even when the
handset batteries are fully charged.
Note
When fully charged and in good
condition, the handset will provide up
to 7 hours talktime or 72 hours standby.
If you are making a call and the
handset battery is running low you
will hear a warning tone every
10-15 seconds.
Place the handset on the base unit to
recharge.
However, the charge capacity of
rechargeable batteries will reduce with
time as they wear out, so reducing the
talk/standby time of the handset.
Eventually they will need to be replaced.
New battery packs can be obtained
from the Helpline. Please see page 60
for instructions on how to install a new
battery pack.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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5 When the handset has
been charged for 24 hours
plug the line cord into the
telephone wall socket
Note (cont)
To get the longest possible life from
your battery, leave the handset off the
base unit for a few hours each day.
6 To set the day
Press the UP or DOWN button
until the display shows
Answer
Settings
.
Press the OK option button.
Press the UP or DOWN
button until the display shows
Day Setting
.
Press the OK option button.
The display will show
Sunday
.
Use the UP or DOWN button
to scroll to the correct day.
Press the OK option button to
confirm.
Press the CLEAR button until
you return to the standby
screen.
OK
OK
OK
Telephone
line cord
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Helpline
If you have any difficulties setting up
your Quartet 3500 please call the
Helpline on 0870 605 8047.
7 Changing your handset
fascias
Your Quartet 3500 is now
ready for use.
There are 3 removeable handset fascias
to choose from (one is fitted already on
the handset). Press in the centre of the
fascias and slide upwards to take off.
To put a new fascia on, slide the fascia
down onto the handset making sure that
it clips into place securely.
6 To set the time
Press the UP or DOWN button
until the display shows
Handset Settings
.
Press the OK option button.
The display will show
Time
setting
.
Press the OK option button.
The first digit will be flashing.
Enter the current time in
24
hour format, e.g.
08:24
.
Press the OK option button to
confirm.
You will hear a confirmation
tone.
Press the CLEAR button until
you return to the standby
screen.
OK
OK
OK
Note
If you subscribe to a Caller Display
Service from your Network Provider
the time will be set when you receive
your first call.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Using the telephone
Making and receiving calls
To make an external call
Lift the handset off the base
unit.
Press the TALK button.
The green In Use light on the
base unit begins to flash and
the handset display will show
the icon while it is in use.
Listen for the dialling tone.
Dial the number you want.
Your Quartet 3500 has a menu driven
display. The UP and DOWN buttons
allow you to scroll through the menu
and the OPTION buttons below the
display allow you to select options within
each menu.
Preparatory dialling
First enter the number to be
dialled. The number is shown
on the display. If you make a
mistake, press the CLEAR
button to remove any incorrect
digits.
A
B
C
D
E
F
Menu
OPTION buttons
UP and DOWN
buttons
Note
To quit a menu at any time, press the
CLEAR button. This will take you back
one step. To return to the standby
screen keep pressing the CLEAR button.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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To end a call
Press the TALK button.
Or
Replace the handset on the
base unit.
To receive a call
When the phone rings:
The handset display will show
EXTERNAL CALL
or if you have
subscribed to a Caller Display
Service it will show your caller’s
telephone number or name if
you have stored it in your
directory (unless the number
has been withheld or is an
international number).
If your handset is on the base
unit, simply pick it up to answer
the call.
Or
If your handset is off the base
unit, press the TALK button.
Call timer
Your handset will automatically time
the duration of all external calls. The
handset display shows the call duration
both during your call and for a few
seconds after it is completed.
Note
An Inductive Coupler has been built
into the handset to improve sound
quality for people using hearing aids.
Switch your hearing aid to T and
adjust the position of the handset until
you get the best reception.
If you have entered the
number correctly, press the
TALK button to dial the
number. The display will show
Calling
.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Note
Your Quartet 3500 handset uses a
telescopic aerial that should be pulled
out when on a call to obtain the best
signal and reception available.
To select an alternative
channel during a call
Your Quartet 3500 automatically
scans the available radio
channels and selects the best
quality reception to use.
If you experience interference
during a call, press the CHAN
options button.
Your caller will momentarily
be placed on hold. The display
will flash
Seeking Channel
and
your handset will select an
alternative channel and then
return to your caller.
To cancel channel seeking at
any time, press the CLEAR
button.
CHAN
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Note
The handset range is up to 250 metres
from the base unit in ideal conditions.
The stated range of this product is
measured in open field conditions.Walls,
ceilings and metal structures will
reduce the maximum range.
If you start to go out of range while
using the phone, you will hear warning
beeps. Move closer to the base unit.
If you do not move back into range your
call may be disconnected. You can
check if you are in (or out of) range
by pressing the button and then
the button when you are in
standby mode. The display will show
either
IN RANGE
or
OUT OF RANGE
for a
few seconds.
Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
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Secrecy/Music on hold
When on a call you can talk to someone
in the same room without your caller
hearing.
To switch Secrecy on and off
To switch on during a call:
Press and release the SEC
option button, displayed on the
handset screen.
The display will flash
Secrecy
and your caller will be put on
hold. Both you and your caller
will hear music until the SEC
options button is pressed again.
You can now talk to someone
in the same room without your
caller hearing you.
To switch off during a call:
Press and release the SEC
option button again to return
to your caller.
SEC
SEC
To adjust the earpiece volume
During a call you can adjust
the volume of the handset
receiver. The earpiece volume
will remain at the volume
level you set until you adjust it
again.
During a call:
Press the UP or DOWN button
to increase or decrease the
earpiece volume.
The display will show the
current volume setting, e.g.,
As you increase or decrease
the volume the boxes will
show the volume level.
VOLUME
= Maximum
VOLUME
= Minimum
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