BT QUARTET 3500 User manual

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

1

Quartet 3500

Combined Cordless Telephone

and Digital Answering Machine

User

Guide

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

*CALLER DISPLAY, *CALL WAITING,

*CALL MINDER OR 1571 SERVICE BEFORE

THESE FEATURES WILL WORK.

*A QUARTERLY FEE IS PAYABLE.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for an

‘at a glance’ guide to your

Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for a

further ‘at a glance’ guide to your

Quartet 3500

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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

1

At a glance

Handset fascias

Can be changed to suit

your personal preference,

see page 13.

Handset

Aerial

Should be extended to obtain

the best signal and reception

available, see page 10.

Recall/Call Waiting

button

For use with a

switchboard/PBX and

BT Select Services, see

pages 19 and 62.

Also allows you to use

the Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and down

through the menu options,

see page 14.

Last number redial/

Pause button

Redials up to 5 of the last

numbers called, or press to

enter a pause in a stored

number, see page 21.

Option buttons

Lets you select options

within each menu that

are shown on the display,

see page 14.

Keypad

Talk button

Press to make or receive

a call, see page 14.

Clear button

Use to delete unwanted

digits or characters and to

exit the menu, see page 20.

Page

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uartet 3500

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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Delete button

Deletes recorded

messages and

memos, see page 46.

Message

display LEDS

Indicates when

the answering

machine is on or

off and when the

power is on.

Also shows the

number of

messages stored,

and answering

machine status

information, see

page 36.

Play button

Lets you play and

pause your

messages, see

page 45.

Volume buttons

Use to adjust the

base unit

loudspeaker

volume, see page 37.

Answer on/off button

Switches the answering machine

on and off, see page 36. Also,

allows you to check or play your

outgoing message, see page 42.

Skip backward

Lets you skip

backwards through

your messages and

memos, see page 46.

Aerial

Should be extended

to obtain the best

signal and reception

available, see page 10.

Charging light

The red light comes

on to indicate

charging when the

handset is on the

base.

Power/In use/1571 light

The green light comes on when

connected to the power supply

and flashes when in use, or when

you have a new BT Answer 1571

message, see page 33.

Stop

To stop message

playback, see

page 45.

Skip forward

Lets you skip

forwards through

your messages and

memos, see page 46.

Page button

Press to page the

handset, see page 23.

Base unit

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

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MENU STRUCTURE

Answer Settings

Record Memo

Answer and Record

Answer Delay 23456789TS

Off On

000

Off Low High

Answer Mode

Outgoing Message

Day Setting Sunday. . . etc

Message Alert

Security Code

Ringer Volume

Base Settings

Handset Settings

Ringer Melody

Check 1571

(BT Answer)

De-Register

1 – 2 – 3

Tone Pulse

00:00

1571

Off On

Off Low High

1 – 2 – 3

Dial Mode

Ringer Volume

Ringer Melody

Page Melody

1 – 2 – 3

Key Tones

Off On

Answer Only

Outgoing Message

New OK/Play

Outgoing Message

New OK/Play

Time Setting

Handset

De-Registered

Register Handset? Press Page On Base

Until Base Beeps

Handset Registered

De-Register

This Handset?

Answer

Off On

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Quick guide to handset display icons

Battery icon – flashes when handset is on base and being charged.

Battery icon – to indicate battery low.

Directory icon

*

Telephone icon – flashes to indicate that new calls have been received

in the Calls list.

*

BT 1571 icon – indicates that the 1571 voice mail detection feature is

switched on. Flashes to indicate new voice mail messages have been

received.

Keypad lock icon – indicates that the keypad lock feature is switched on.

Answer machine icon – indicates that the answering machine

is switched on.

Envelope icon – indicates that you have new answer machine messages.

*You must subscribe to your Network Provider’s Caller Display and 1571 or

Call Minder Service for these features to work.

09:30 1571

Handset 1

04 03

*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Shows number of answering

machine messages

Battery icon

Backlit display (LCD)

Answering machine icon

Time

Envelope icon

Standby screen

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Quick guide

Quick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the

redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entry, to dial number

displayed.

, , display shows Enter Name, enter name

using keypad, , display shows Enter Number,

enter the number, .

, , to scroll through to entry, press to dial

number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON.

Press and release again to switch OFF.

During a call, press , enter handset number

to transfer to .

, to scroll through list, to dial entry

displayed press .

or until display shows Handset Settings, ,

display shows Ringer Volume, , to select volume

required, .

or until display shows Base Settings, ,

display shows Ringer Volume, , to select volume

required, .

NEW

SAVE

SEC

TRAN

OK

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Function

Switch answering machine ON/OFF:

Using the base

Using the handset

Record own Answer and Record

outgoing message

Record own Answer Only

outgoing message

Set answer mode

Using the base

Using the handset

Play new messages:

Using the base

Using the handset

Record memo message

Adjust base unit

loudspeaker volume

Button combination

Press and release

or until display shows Answer Off On,press either or .

or until display shows Answer Settings,

,

or until display shows Outgoing Message, , display shows

Answer and Record, , , after tone speak message then press

#

.

or until display shows Answer Settings, ,

or until display shows Outgoing Message, ,

or until display shows Answer Only, ,

, after tone speak message then press

#

.

Press and hold the button until you hear “Please select outgoing

message”, then release the button. Press for Answer and Record

or for Answer Only.

or until display shows Answer Settings, ,

or until display shows Answer Mode, ,

or to highlight either Answer and Record or Answer Only, .

Press and hold

, .

or until display shows Record Memo, , after

tone speak memo then press

#

.

to increase volume

to decrease volume

Quick guide

Quick guide to most commonly used answering machine settings

and functions

ON

OFF

Ans

On Off

Ans

On Off

Skip

Play

Vol

OK

OK NEW

OK

NEW

OK

NEW

OK

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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In this guide

At a glance 1

Menu structure 3

Quick guides 4-6

Introduction 8

Safety information 9

Setting up 10

Using the telephone 14

Making and receiving calls 14

Call timer 15

Secrecy/Music on hold 17

50 Name and number directory 18

Redial 21

Paging 23

Base unit settings 24

Handset settings 26

BT Select Services 29

Caller Display 29

Calls list 29

Call Waiting 32

1571 Voice mail indication 33

Setting up and personalising

your answering machine 35

Message display on the base station 35

Answer delay 37

Audible message alert 38

Outgoing messages 39

Answer mode 43

Using the answering machine

via the base unit 45

Using the answering machine

via the handset 48

During message playback 49

Memos 51

Call screening/Call intercept 52

Remote access 53

Time saver 54

Operating the answering

machine remotely 55

Using Quartet 3000 additional

handsets 56

Registering your handset 56

Transferring calls 58

General information 59

Guarantee 59

If you have to return your product 60

Technical information 60

Batteries 60

Call security 61

Switchboard compatibility 62

Switchboard use 62

Help and advice 63

Index 65

Note

In this user guide, we’ve included

helpful tips and useful notes. They are

shown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 65.

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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Introduction

HELPLINE

If you have problems with your phone, call the Quartet 3500 Helpline

on 0870 605 8047.

Your Quartet 3500 is designed for ease

of use and made to the high standards

set by BT.

You can expect your Quartet 3500 to

provide many years of quality service.

Please read the instructions carefully

before use and keep this user guide for

future reference.

For your records

For guarantee purposes proof of

purchase is required, so please keep

your receipt.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the base unit)

Unpacking your

Quartet 3500

Check that your Quartet 3500 is complete.

If anything is missing, please contact

your place of purchase immediately.

Quartet 3500 handset.

Quartet 3500 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias

(1 already fitted

on the handset)

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Safety information

General

Only use the power supply unit

included with the product. Using an

unauthorised power supply will

invalidate your guarantee and may

damage the telephone. The item code

for the power supply unit is 872264, as

stated on the underside of the base unit.

For the handset, use only the approved

rechargeable battery pack. Under

no circumstances should

non-rechargeable batteries be used.

Using unapproved batteries will

invalidate your guarantee and may

damage the telephone.

Radio signals transmitted between

the handset and base may cause

interference to some hearing aids.

Do not dismantle the handset or

base station. This could expose you

to high voltages or other risks.

Contact the Helpline for repairs.

Never dispose of batteries in a ﬁre.

There is a serious risk of explosion

and/or the release of highly toxic

chemicals.

Cleaning

Simply clean the handset and base

station with a damp (not wet) cloth,

or an anti-static wipe. Never use

household polish as this will damage

the product. Never use a dry cloth

as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the

battery pack is being recharged. This

is normal. However, to avoid damage

we recommend that you do not place

the product on antique/veneered

wood.

Do not expose your product to ﬁre,

explosive or other hazardous

conditions.

There is a slight chance that your

phone could be damaged by an

electrical storm. We recommend that

you unplug the power and telephone

line cord for the duration of the

storm.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Setting up

Follow these steps to set up your Quartet 3500 ready for use.

Plan the location

Situate your Quartet 3500 close enough

to the mains power socket and telephone

socket so that the cables will reach.

Make sure it is at least 1 metre away

from other electrical products to avoid

interference.

Do not situate the product in the

bathroom or other humid areas.

Your Quartet 3500 works by sending

and receiving radio signals between the

base unit and the handset.

The strength of the signal depends on

where you site the base unit and how

the aerials are deployed.

The higher the base unit is located,

the better. An upstairs room is ideal.

2 Plug the power supply

cord into the back of the

base unit

1 Handset and base aerials

Your Quartet 3500 handset and base

use compact aerials which we

recommend you pull out to obtain the

best signal and reception available.

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Power

supply

unit

Telephone line cord

Note

Avoid touching the aerials during a

call as this may cause a clicking sound.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Note

Do not connect the telephone line

cord to the phone socket until the

handset is fully charged.

This will

prevent the risk of the phone being

answered before the batteries are

charged, which may prevent them

from reaching maximum capacity.

3 Connect the base unit

power supply to a power

socket

The green Power/In use light will come

on when the power is switched on.

The power supply unit must remain

plugged in all the time.

4 Charge the handset

Your handset comes with a

rechargeable battery pack pre-installed

but the battery pack will need

charging.

When you ﬁrst use your Quartet 3500,

the rechargeable battery pack in the

handset needs charging for 24 hours.

Place the handset on the base unit,

ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remain

constantly lit while the handset is

placed on the base unit, even when the

handset batteries are fully charged.

Note

When fully charged and in good

condition, the handset will provide up

to 7 hours talktime or 72 hours standby.

If you are making a call and the

handset battery is running low you

will hear a warning tone every

10-15 seconds.

Place the handset on the base unit to

recharge.

However, the charge capacity of

rechargeable batteries will reduce with

time as they wear out, so reducing the

talk/standby time of the handset.

Eventually they will need to be replaced.

New battery packs can be obtained

from the Helpline. Please see page 60

for instructions on how to install a new

battery pack.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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5 When the handset has

been charged for 24 hours

plug the line cord into the

telephone wall socket

Note (cont)

To get the longest possible life from

your battery, leave the handset off the

base unit for a few hours each day.

6 To set the day

Press the UP or DOWN button

until the display shows

Answer

Settings

.

Press the OK option button.

Press the UP or DOWN

button until the display shows

Day Setting

.

Press the OK option button.

The display will show

Sunday

.

Use the UP or DOWN button

to scroll to the correct day.

Press the OK option button to

confirm.

Press the CLEAR button until

you return to the standby

screen.

OK

Telephone

line cord

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Helpline

If you have any difﬁculties setting up

your Quartet 3500 please call the

Helpline on 0870 605 8047.

7 Changing your handset

fascias

Your Quartet 3500 is now

ready for use.

There are 3 removeable handset fascias

to choose from (one is fitted already on

the handset). Press in the centre of the

fascias and slide upwards to take off.

To put a new fascia on, slide the fascia

down onto the handset making sure that

it clips into place securely.

6 To set the time

Press the UP or DOWN button

until the display shows

Handset Settings

.

Press the OK option button.

The display will show

Time

setting

.

Press the OK option button.

The first digit will be flashing.

Enter the current time in

24

hour format, e.g.

08:24

.

Press the OK option button to

confirm.

You will hear a confirmation

tone.

Press the CLEAR button until

you return to the standby

screen.

OK

Note

If you subscribe to a Caller Display

Service from your Network Provider

the time will be set when you receive

your first call.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Using the telephone

Making and receiving calls

To make an external call

Lift the handset off the base

unit.

Press the TALK button.

The green In Use light on the

base unit begins to flash and

the handset display will show

the icon while it is in use.

Listen for the dialling tone.

Dial the number you want.

Your Quartet 3500 has a menu driven

display. The UP and DOWN buttons

allow you to scroll through the menu

and the OPTION buttons below the

display allow you to select options within

each menu.

Preparatory dialling

First enter the number to be

dialled. The number is shown

on the display. If you make a

mistake, press the CLEAR

button to remove any incorrect

digits.

A

B

C

D

E

F

Menu

OPTION buttons

UP and DOWN

buttons

Note

To quit a menu at any time, press the

CLEAR button. This will take you back

one step. To return to the standby

screen keep pressing the CLEAR button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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To end a call

Press the TALK button.

Or

Replace the handset on the

base unit.

To receive a call

When the phone rings:

The handset display will show

EXTERNAL CALL

or if you have

subscribed to a Caller Display

Service it will show your caller’s

telephone number or name if

you have stored it in your

directory (unless the number

has been withheld or is an

international number).

If your handset is on the base

unit, simply pick it up to answer

the call.

Or

If your handset is off the base

unit, press the TALK button.

Call timer

Your handset will automatically time

the duration of all external calls. The

handset display shows the call duration

both during your call and for a few

seconds after it is completed.

Note

An Inductive Coupler has been built

into the handset to improve sound

quality for people using hearing aids.

Switch your hearing aid to T and

adjust the position of the handset until

you get the best reception.

If you have entered the

number correctly, press the

TALK button to dial the

number. The display will show

Calling

.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Note

Your Quartet 3500 handset uses a

telescopic aerial that should be pulled

out when on a call to obtain the best

signal and reception available.

To select an alternative

channel during a call

Your Quartet 3500 automatically

scans the available radio

channels and selects the best

quality reception to use.

If you experience interference

during a call, press the CHAN

options button.

Your caller will momentarily

be placed on hold. The display

will flash

Seeking Channel

and

your handset will select an

alternative channel and then

return to your caller.

To cancel channel seeking at

any time, press the CLEAR

button.

CHAN

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Note

The handset range is up to 250 metres

from the base unit in ideal conditions.

The stated range of this product is

measured in open field conditions.Walls,

ceilings and metal structures will

reduce the maximum range.

If you start to go out of range while

using the phone, you will hear warning

beeps. Move closer to the base unit.

If you do not move back into range your

call may be disconnected. You can

check if you are in (or out of) range

by pressing the button and then

the button when you are in

standby mode. The display will show

either

IN RANGE

or

OUT OF RANGE

for a

few seconds.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

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Secrecy/Music on hold

When on a call you can talk to someone

in the same room without your caller

hearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SEC

option button, displayed on the

handset screen.

The display will flash

Secrecy

and your caller will be put on

hold. Both you and your caller

will hear music until the SEC

options button is pressed again.

You can now talk to someone

in the same room without your

caller hearing you.

To switch off during a call:

Press and release the SEC

option button again to return

to your caller.

SEC

To adjust the earpiece volume

During a call you can adjust

the volume of the handset

receiver. The earpiece volume

will remain at the volume

level you set until you adjust it

again.

During a call:

Press the UP or DOWN button

to increase or decrease the

earpiece volume.

The display will show the

current volume setting, e.g.,

As you increase or decrease

the volume the boxes will

show the volume level.

VOLUME

= Maximum

VOLUME

= Minimum

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