Ingenico iwl280 User manual

Brand: Ingenico

Model: iwl280

Type: User manual

Ingenico iwl280 is a mobile wireless payment terminal that will allow you to take payments anywhere, anytime. It's perfect for businesses of all sizes, from small start-ups to large enterprises. With its compact size and lightweight design, the iwl280 is easy to carry around, and its long-lasting battery life means you can power through even the busiest of days. The iwl280 accepts all major credit and debit cards, as well as contactless payments, so you can be sure that you'll be able to take payments from all of your customers.

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

iWL280

Wireless Series

User Guide

iWL280 Wireless Series

900004307 R11 000 03/1503

Contents

1_Introduction

2_Présentation

2_1 Content of the box

2_1_1 Terminal

2_1_2 Base (optional)

2_2 Overview of the iWL280

2_3 Keyboard details and functionality

2_4 Touch panel

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

3_3 Signature handling

3_4 Installing the terminal on the base

4_Installation

4_1 Recommendation

4_2 Terminal connections

4_3 Installing Modules

4_3_1 SAM1/SAM2/SIM

4_3_2 MicroSD Memory Card

iWL280 Wireless Series

900004307 R11 000 03/1503

4_4 Paper roll

4_4_1 Mains characteristics

of INGENICO paper roll

4_4_2 Installing paper roll

4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 charging the battery

4_5_4 changing the battery

5_Base

5_1_1 Base rear connections

5_1_2 Base downside connections

5_1_3 Fasten your base on desk

6_Recommendations

6_1 Safety

6_2 Security of your terminal

6_3 Telephone call

7_Standards

8_Environment (WEE, Batteries and Packaging)

9_Troubleshooting

iWL280 Wireless Series

900004307 R11 000 03/1503

1_Introduction

We hope that you will be fully satised with your new terminal iWL280.

This terminal is available in different models. Please select by yourself

in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal.

It presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

iWL280 Wireless Series

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2_1_1 Terminal

2_Presentation

2_1 Content of the box

Power travel adapter

(when no base)

A battery pack disconnected

A power supply unit that

connect the base top the

mains

A telephone cable

(with base modem)

2_1_2 Base ( optional )

Base

A user’s guide

iWL280 terminal unit

equipped with a paper

roll

iWL280 Wireless Series

900004307 R11 000 03/1503

WARNING

The power supply unit provided with your equipment

is specially designed for Ingenico terminals. Do not use

any other power supply. The use of a power supply with

apparently similar voltage/current characteristics may

damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the

terminal is shipped.

2_2 Overview of the iWL280

Terminal unit

3.5” TFT-LCD display

with touch panel

Smart

card reader

Easy loading printer

Magnetic card

reader

Compartment where are located:

the battery pack

the modules SAM1/

SAM2/SIM

the module microSD

the 2nd Smart card

reader (optional)

Backlit

keyboard

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Weight (without paper roll nor

battery)

290g for the R25 model and 310g

for the R40 model

Dimensions (L x w x h) 150x78x44mmfor the R25 model

and 165x78x54mm for the R40

model

Electrical mains network 100-240VAC / 50-60 Hz - Class II

equipment

Connections on terminal Micro USB AB serial link

External

links

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2 pole sockets 1A (terminal power

supply or base power supply)

Base unit

External

links

Power supply units are specially tted for INGENICO terminals.

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2_3 Keyboard details and functionality

Some keys can have other functions according to the applications that

are in the terminal.

The function key

accesses the dif-

ferent application

menus

The red key can-

cels the procedure

in progress

The green key validates input

selections and information.

It is also used to switch on the

terminal

The yellow key

cancels the last

character

Feed paper a few centimetres

if pressed for a long time

(more than 2 seconds)

2_4 Touch panel

The iWL280 device is equipped with touch panel that allows you

capture functions and menus by your nger or using a stylus (orderable

separately).

iWL280 Wireless Series

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3_Use of the terminal

3_1 Switching off the terminal

Before to use the terminal, always check if the roll of paper

is present.

ADVICE

3_2 Reading card

If the battery is empty and the terminal in use is removed from

its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously

and (yellow key) for one second.

In order to restart the terminal, press (green key) on

the keyboard.

The card can be read either

from bottom to top or from

top to bottom, with the stripe

facing the terminal.

Use a regular movement in

order to ensure a reliable card

reading.

Magnetic stripe card

Card reader: insert the card horizon-

tally with the metal chip facing upward

and leave in position throughout the

transaction.

Smart card

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2nd card reader (Optional):

is located under terminal

trapdoor (on back of the

terminal). Insert the card up

side down chip facing the

terminal.

Bring the card rmly up to

the active zone. Keep the card

close to the reader during the

transaction

Contactless (optional)

The 4 virtual LEDs are dis-

played during the transaction.

The terminal behavior for the cardholder may depend on:

The terminal environment

Local usage (language…)

Active zone

3_3 Signature handling

The iWL280 can capture an electronic image of a customer’s

signature for transactions that require a signature and transmit

to a host system . The signature area displays on the screen for

transactions requiring a customer signature.

iWL280 Wireless Series

900004307 R11 000 03/1503

3_4 Installing the terminal on the

base

Place the iWL280 between the anges on its base so that

the contacts of the IWL280 engage on the contacts provided

on the base (see picture below).

Connecting the terminal on the base

Once installed, the base modem is designed to always be

plugged into the mains network and be connected to a

telephone line. The telephone line should not be shared.

Using the modem base (if modem tted on your base)

4_Installation

4_1 Recommendations

Place the base on at surface near an electric socket and according to

the base to the telephone or a Ethernet socket. The terminal should

be placed far from any very hot zones, protected from vibrations,

dust, damp and electromagnetic radiation (computer screen, anti-theft

barrier etc.).

Location of the iWL280

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900004307 R11 000 03/1503

Operating conditions

Ambiant temperature from +5°C to +45°C

Max relative humidity 85% at +40°C

Storage conditions

Ambiant temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4_2 Terminal connections

There is an USB connector (microAB) on the left side of

the iWL280 Wireless terminal (see below picture). This

connector manages Host and Slave connexions.

USB (microAB)

Connector used for PC, travel charger

adapter, USB Key, etc…)

*MicroAB connector durability: up to 10 000 mating cycles

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be used with an USB adapter (refers to

accessories section)

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4_3 Installing Modules

4_3_1 SAM1/SAM2/SIM

CAUTION

Switch off the terminal before opening the trapdoor.

Turn the terminal and unclip

the trapdoor by pushing on

the clips with your nails as

shown with the arrows on

the picture

The connector modules security SAM/

SIM are located inside the terminal, in a

closed compartment.

SAM1, SAM2 and SIM are

indentied by the engraved

marks on the lower housing

When introducing a SAM/

SIM in its slot, be sure to put

the cut corner as indicated

on the engraved marks

Close the trapdoor.

SIMSAM 1 SAM 2

4_3_2 MicroSD Memory Card

CAUTION

Switch off the terminal before opening the trapdoor.

MicroSD connector is located inside the terminal, in a closed

compartment.

iWL280 Wireless Series

900004307 R11 000 03/1503

To install a MicroSD Memory Card:

Turn the terminal and unclip the trapdoor as

indicated previously.

Remove battery (disconnecting it is recommended).

(cf 4.5.2)

Insert the MicroSD Memory Card into the

connector slot as shown on the gure.

Be sure to put the MicroSD contacts downside and the cut

corner as indicated on the gure.

The terminal supports MicroSD up to 32GB

MicroSD

Cut corner

iWL280 Wireless Series

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4_4 Paper roll

4_4_1 Mains characteristics of INGENICO

paper roll

R40 paper roll Characteristics Precisions

Color White

Width 58 mm

Diameter 40 mm

Lenght About 18 metres

Reconnect the battery (cf 4.5.2)

Close the trapdoor

To remove a MicroSD Memory Card:

Turn the terminal and unclip the trapdoor by

pushing on the clips with your nails as shown

with the arrows on the picture.

Disconnect battery as indicated previously

(disconnecting it is recommended). (cf 4.5.2)

Remove the MicroSD Memory Card. Push on

MicroSD card edge to remove it.

Reconnect the battery (cf 4.5.2)

Close the trapdoor

Depending on iWL model two paper roll can be used:

iWL280 Wireless Series

900004307 R11 000 03/1503

R25 paper roll Characteristics Precisions

Color White

Width 58 mm

Diameter 25 mm

Lenght About 9 metres

The thermal paper can be deteriorated by poor storage conditions, so

we recommend you to avoid:

storage in hot wet places (near air-conditioner, humidity

higher than 85%).

exposure to sunlight or ultraviolet for long periods

contact with organic solvents (solvent type adhesive)

direct contact with materials containing plasticizers

(PVC transparent folders or envelopes)

direct contact with «diazo» papers

direct contact with water

Rubbing or pressing the paper too strongly

WARNING

For best product performance, only use heat sensitized

paper approved by Ingenico.

WARNING

Switch off the terminal prior to installing a paper roll.

Use only paper approved by Ingenico.

The use of non approved paper is likely to damage the

printer of your terminal.

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4_4_2 Installing paper roll

Open the paper compartment by lifting the catch located at the

rear of the iWL280 and pull the cover to the rear of the terminal.

Insert the paper roll in the compartment following the directions

shown on the below picture.

Pull the paper up to the top of the terminal.

Maintain the paper and close the lid

Press simultaneously on both upper corners of the paper ap, as

shown by arrows on picture, until it clips into position.

ADVICE

If you insert a new R40 paper roll, tear off the rst length

(one complete turn to avoid printing on adhesive tape

footprint). This is not necessary on R25 paper roll as it has

no tape.

iWL280 Wireless Series

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Characteristics

Li-ion 2000 mAh

Charge (power supply-1A) 50% capacity in 1,5 h; full capacity in

4 hours

Battery life 450 transactions in GPRS with

fully charged battery, printing and

backlit activated.

4_5_1 Main characteristics

4_5 Battery

4_5_2 Installing the battery

*The battery capacity depends on the model of terminal and its use

WARNING

Check that the terminal is not connected to the main electric

network.

Turn your terminal and unclip the battery trapdoor by pushing on

the clips with your nails as shown on the picture.

Disengage the trapdoor.

Take the battery pack included in the

box.

Locate the battery pack connector

beside the battery compartment.

Can remain powered ON up to

150 hours with connected GPRS

link and terminal in sleeping state

starting with fully charged battery

and without energy consumption

Ingenico iwl280 User manual

Ingenico iwl280 User manual

Ingenico iwl280 User manual

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