Multitech MVP210 User manual

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MultiVOIP

®

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Voice/FaxoverIPGateways

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MVP210/410/810

MVP210/410/810‐SS

MVP210/410/810‐FX

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UserGuide

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 

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2 MultiVOIP®Voice/FaxoverIPGateways

UserGuide

S000383E

AnalogMultiVOIPUnits(ModelsMVP210,MVP410,MVP810)

(ModelsMVP210‐SS,MVP410‐SS,MVP810‐SS)

(ModelsMVP210‐FX,MVP410‐FX,MVP810‐FX)

UpgradeUnit (ModelMVP428)

Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti‐TechSystems,Inc.All

rightsreserved.

Copyright

©2011,byMulti‐TechSystems,Inc.

Multi‐TechSystems,Inc.makesnorepresentationsorwarrantywithrespecttothecontentshereofandspecificallydisclaimsanyimplied

warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,Multi‐TechSystems,Inc.reservestherighttorevisethis

publicationandtomakechangesfromtimetotimeinthe contenthereofwithoutobligationofMulti‐TechSystems,Inc.tonotifyany

personororganizationofsuchrevisionsorchanges.CheckMulti‐Tech’sWebsiteforcurrentversionsofourproductdocumentation.

RecordofRevisions

Revision Date Description

A 09/26/05 Docre‐organization.FollowsS000249K.Describes 6.08softwarerelease.

B 04/25/07 Updatetechsupportcontactlist&revisewarranty.

C 02/18/08 Formatrevisionandsoftwareversionx.11update.AddSS&FXseries.

D 04/21/09 Temperaturechange,removeoutdatedsections.

E 12/14/2011 RemovedreferencestoproductCD

Patents

ThisProductiscoveredbyoneormoreofthefollowingU.S.PatentNumbers:6151333,5757801,5682386,5.301.274;5.309.562;

5.355.365;5.355.653;5.452.289;5.453.986.OtherPatentsPending.

Trademark

RegisteredtrademarksofMulti‐TechSystems,Inc.areMultiVOIP,Multi‐Tech,andtheMulti‐Techlogo.Windowsisaregistered

trademarkofMicrosoft.

WorldHeadquarters

Multi‐TechSystems,Inc.

2205WoodaleDrive

MoundsView,Minnesota55112

Phone:763‐785‐3500or800‐328‐9717

Fax:763‐785‐9874

http://www.multitech.com

TechnicalSupport

Country ByEmail ByPhone

Europe,MiddleEast,Africa: [email protected]

 (44)1189597774

U.S.,Canada,allothers:[email protected] (800)972‐2439or(763)717‐5863

Warranty

Pleasevisitwww.multitech.comforwarrantyinformationforyourproduct.



MultiVOIP®Voice/FaxoverIPGateways 3

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Contents

Chapter1–ProductOverview..........................................................................................................................6

FeatureComparisonTable............................................................................................................................................6

InterfacestoHelpYouUsetheMultiVOIP....................................................................................................................7

OverviewofFrontPanelLEDs.......................................................................................................................................7

ComputerRequirements...........................................................................................................................................8

Specifications............................................................................................................................................................8

Chapter2–InstallingandCablingtheMultiVOIP.............................................................................................9

SafetyWarnings........................................................................................................................................................9

LithiumBatteryCaution................................................................................................................................................9

SafetyWarningsTelecom..............................................................................................................................................9

UnpackingYourMultiVOIP............................................................................................................................... .........9

MVP210modelscontentlist.........................................................................................................................................9

MVP410/810modelscontentlist................................................................................................................................10

MountingMVP410andMVP810inRacks................................................................................................................10

SafetyRecommendationsforRackInstallations.........................................................................................................10

Installinginto19‐InchRack..........................................................................................................................................10

ConnectingtheMVP210toLANandTelephoneEquipment.....................................................................................11

ConnectingMultiVOIPtoLANandTelephoneEquipment(MVP‐410/810)................................................................14

Chapter3–InstallingSoftware......................................................................................................................17

InstallingMultiVOIPSoftware.................................................................................................................................17

ConfiguringforVOIPCommunications.....................................................................................................................20

SettingIPAddress........................................................................................................................................................21

SettingVoice/FaxParameters.....................................................................................................................................23

SettingInterfaceParameters.......................................................................................................................................25

SettingCallSignaling...................................................................................................................................................28

SettingtheRegionorCountry.....................................................................................................................................30

DefiningthePhoneBook.............................................................................................................................................31

SavingYourSettingsandRebooting............................................................................................................................32

Chapter4–ConfiguringYourMultiVOIP........................................................................................................33

SoftwareCategoriesCoveredinThisChapter..........................................................................................................33

NavigatingtheSoftware..........................................................................................................................................34

UsingtheWebBrowserInterface............................................................................................................................34

SettinguptheWebBrowserinterface(Optional).......................................................................................................34

ConfigurationInformationChecklist........................................................................................................................35

SettingEthernet/IP......................................................................................................................................................36

SettingVoice/FaxParameters.....................................................................................................................................39

Contents

4 MultiVOIP®Voice/FaxoverIPGateways

ConfiguringInterfaceParameters...............................................................................................................................44

CallSignaling................................................................................................................................................................57

ConfiguringSNMP.......................................................................................................................................................66

ConfiguringRegionalParameters................................................................................................................................67

ConfiguringSMTPParameters.....................................................................................................................................71

RADIUS.........................................................................................................................................................................74

Logs/Traces..................................................................................................................................................................76

NATTraversal..............................................................................................................................................................77

SupplementaryServices..............................................................................................................................................78

SaveSettings................................................................................................................................................................81

Connection..................................................................................................................................................................81

TroubleshootingSoftwareIssues................................................................................................................................82

Chapter5–ConfiguringthePhoneBook........................................................................................................83

IdentifyRemoteVOIPSitetoCall............................................................................................................................83

IdentifyVOIPProtocoltobeUsed...........................................................................................................................83

InitiallyConfiguringthePhonebook........................................................................................................................84

BeforeYouBegin.........................................................................................................................................................84

ConfiguringtheOutboundPhonebook.......................................................................................................................84

ConfiguringtheInboundPhonebook..........................................................................................................................86

PhoneBookDescriptions........................................................................................................................................87

OutboundPhoneBook/ListEntries.............................................................................................................................87

InboundPhoneBook/ListEntries................................................................................................................................92

PhoneBookSaveandReboot.....................................................................................................................................95

PhonebookExamples..............................................................................................................................................96

NorthAmerica.............................................................................................................................................................96

Europe.........................................................................................................................................................................99

VariationsofCallerID...........................................................................................................................................105

Chapter6–UsingtheSoftware....................................................................................................................108

StatisticsSection...................................................................................................................................................110

CallProgress..............................................................................................................................................................110

Logs............................................................................................................................................................................112

IPStatistics.................................................................................................................................................................115

LinkManagement......................................................................................................................................................117

RegisteredGatewayDetails.......................................................................................................................................118

Servers.......................................................................................................................................................................119

Advanced...................................................................................................................................................................122

MultiVOIPProgramMenuItems...........................................................................................................................123

UpdatingFirmware....................................................................................................................................................124

 Contents

MultiVOIP®Voice/FaxoverIPGateways 5

ImplementingaSoftwareUpgrade...........................................................................................................................125

DownloadingIFMFirmware......................................................................................................................................128

SettingandDownloadingUserDefaults....................................................................................................................130

SettingaPassword....................................................................................................................................................131

UpgradingSoftware...................................................................................................................................................133

FTPServerFileTransfers(“Downloads”)................................................................................................................134

WebBrowserInterface.........................................................................................................................................139

SettingUpSysLogServerFunctions.......................................................................................................................141

AppendixA–CablePin‐Outs........................................................................................................................142

CommandCable....................................................................................................................................................142

EthernetConnector...............................................................................................................................................142

Voice/FaxChannelConnectors..............................................................................................................................143

AppendixB–TCP/UDPPortAssignments.....................................................................................................144

WellKnownPortNumbers....................................................................................................................................144

PortNumberAssignmentList................................................................................................................................144

AppendixC–InstallinganMVP428UpgradeCard........................................................................................145

ProcedureOverview..................................................................................................................................................145

InstallingtheCard......................................................................................................................................................145

AppendixD–RegulatoryInformation..........................................................................................................148

EMC,Safety,andR&TTEDirectiveCompliance......................................................................................................148

FCCPart15ClassAStatement...............................................................................................................................148

IndustryCanada....................................................................................................................................................148

CanadianLimitationsNotice..................................................................................................................................148

AppendixE–WasteElectricalandElectronicEquipment(WEEE)Statement................................................150

AppendixF–C‐ROHSHT/TSSubstanceConcentration.................................................................................151

Index............................................................................................................................................................152



6 MultiVOIP®Voice/FaxoverIPGateways

Chapter 1 – Product Overview

TheMultiVOIPgateways,MVP210,MVP410,andMVP810providetoll‐freevoiceandfaxcommunicationsover

theInternetoranIntranet.Byintegratingvoiceandfaxintoyourexistingdatanetwork,youcansubstantially

saveoninter‐officelongdistancetollcharges.MultiVOIPgatewaysconnectdire ctlytophones,faxmachines,key

systems,

PSTNlines,oraPBXtoprovidereal‐time,toll‐qualityvoiceconnectionstoanyofficeonyourVOIP

network.The–SSseriesmodelsonlysupporttheSIPprotocolthroughtheFXS/FXOinterfacewithSIP

survivabilityaswell.

AnillustrationoftheMVP410/810chassisfollows.



AnillustrationoftheMVP210chassisfollows

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TheMultiVOIPmodelMVP210isatwo‐channelunit,themodelMVP410isafour‐channel,andtheMVP810isan

eight‐channelunit.Alloftheseunitshavea10/100MbpsEthernetinterfaceandacommandportfor

configuration.TheMVP428isanexpansioncircuitcardforthefour‐channel

MVP410thatturnsitintoaneight‐

channelMVP810.

TheseMultiVOIPsinter‐operatewithatelephoneswitchorPBX,actingasaswitchingdevicethatdirectsvoice

andfaxcallsoveranIPnetwork.TheMultiVOIPshave“phonebooks,”directoriesthatdeterminetowhocalls

maybemadeandthesequencesthat

mustbeusedtocompletecallsthroughtheMultiVOIP .Thephonebooks

allowthephoneusertointeractwith theVOIPsystemjustastheywouldwithanordinaryPBXortelcoswitch.

Whenthephonebooksareset,specialdialingsequencesareminimizedoreliminatedaltogether.Oncethecall

destinationis

determined,thephonebooksettingsdeterminewhetherthedestination VOIPunitmuststripoff

oradddialingdigitstomak ethecallappearatitsdestinationtobealocalcall.

FeatureComparisonTable

Thetablethatfollowsdescribesdifferencesbetweenthemodels.

 MultiVOIP

®

MultiVOIP

®

‐SS MultiVOIP

®

‐FX

H.323

●

 

SPP

●



●

SIP

● ● ●

SIPSurvivability

●



DID

●

 

E&M

●

 

FXS/FXO

● ● ●

 Chapter1–ProductOverview

MultiVOIP®Voice/FaxoverIPGateways 7

InterfacestoHelpYouUsetheMultiVOIP

TwointerfaceshelpyouuseyourMultiVOIP:

● Awebinterface

● Windowssoftwareinterface

ThewebinterfaceandtheWindowsinterfacesharecontentandorganizationalattributes.However,each

interfacehasdifferentloggingcapabilities.

OverviewofFrontPanelLEDs

Eightsetsofchannel‐operationLEDsappearonboththeMVP410andMVP810models.However,onthe

MVP410,onlythelowerfoursetsofchannel‐operationLEDsarefunctional.OntheMVP810,alleightsetsare

functional.

AnillustrationoftheMVP410/810LEDsfollows.



TheMVP210modelshavethegeneral‐

operationindicatorLEDsandtwosetsofchannel‐operationLEDs.An

illustrationoftheMVP210LEDsfollows.



FrontPanelLEDDefinitions

LED Description

General Operation LEDs(onesetoneachMultiVOIPmodel)

Power Indicatespresenceofpower

Boot

Afterpowerup,theBootLEDisonbrieflywhiletheMultiVOIPisbooting.ItlightswhenevertheMultiVOIPis

bootingordownloadingasetupconfigurationdataset

Ethernet

FDX.LEDindicateswhetherEthernetconnectionishalf‐duplexorfull‐duplex(FDX)and,inhalf‐duplexmode,

indicatesoccurrenceofdatacollisions.LEDisonconstantlyforfull‐duplexmode;LEDisoffconstantlyforhalf‐

duplexmode.Whenoperatinginhalf‐duplexmode,theLEDflashesduringdata

collisions.

LNK.Link/ActivityLED.ThisLEDislitifEthernetconnectionhasbeenmade.Itisoffwhenthelinkisdown(that

is,whennoEthernetconnectionexists).Whilelinkisup,thisLEDflashesofftoindicatedataactivity.

Channel‐OperationLEDs(onesetforeachchannel)

XMT

Transmit.Thisindicatorblinkswhenvoicepacketsarebeingtransmittedtothelocalareanetwork.

RCV

Receive.Thisindicatorblinkswhenvoicepacketsarebeing receivedfromthelocalareanetwork.

XSG

TransmitSignal.ThisindicatorlightswhentheFXS‐configuredchannelisoff‐hook,theFXO‐configuredchannel

isreceivingaringfromtheTelco,ortheMleadisactiveontheE&Mconfiguredchannel.Thatis,itlightswhen

theMultiVOIPisreceivingaringfromthePBX.

RSG

ReceiveSignal.ThisindicatorlightswhentheFXS‐configuredchannelisringing,theFXO‐configuredchannel

hastakenthelineoff‐hook,ortheEleadisactiveontheE&M‐configuredchannel.



Chapter1–ProductOverview

8 MultiVOIP®Voice/FaxoverIPGateways

ComputerRequirements

ThecomputeronwhichtheMultiVOIP’sconfigurationprogramisinstalledmustmeettheserequirements:

● IBM‐compatiblePCwithMSWindowsoperatingsystem

● HaveanavailableCOMportforconnectiontotheMultiVOIP

ThecomputerdoesnotneedtobeconnectedtotheMultiVOIPpermanently.Itonlyneedstobeconnected

whenlocalconfigurationandmonitoringaredone.Youcanperformconfigurationandmonitoringremotely

throughtheIPnetwork.

Specifications

 MVP210 models MVP410 models MVP810orMVP410+428

OperatingVoltage/Current

Externaltransformer:3A

@5V

100‐240VAC

1.2‐0.6A

100‐240VAC

1.2‐0.6A

MainsFrequencies 50/60Hz

50/60Hz

PowerConsumption 19watts 29watts 46watts

MechanicalDimensions

1.4”H

6.2”Wx

9”Dx

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

3.6cmH

15.8cmWx

22.9cmDx

1.75”Hx

17.4”Wx

8.5”D

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

4.5cmHx

44.2cmWx

21.6cmD

1.75”Hx

17.4”Wx

8.5”D

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

4.5cmHx

44.2cmW

x

21.6cmD

Weight

1.8lbs(.82kg)

2.6lbs(1.17kg)

withtransformer

7.1lbs

(3.2kg)

7.7lbs.

(3.5kg)

Ambienttemperaturerange

Maximum

: 40 degreesCelsius(104 degreesFahrenheit)@20‐90%non‐

condensingrelativehumidity.

Minimum

:0degreesCelsius(32degreesFahrenheit).

Warranty 2years



MultiVOIP®Voice/FaxoverIPGateways 9

Chapter 2 – Installing and Cabling the

MultiVOIP

TheMVP210MultiVOIPmodelsaretabletopunits.TheMVP410andMVP810MultiVOIPsareheavierunits.As

suchtwoormorepeopleneedtoinstalltheseunitsintoracks.Readthesafetynoticesbeforebeginning

installation.

SafetyWarnings

LithiumBatteryCaution

Alithiumbatteryonthevoice/faxchannelboardprovidesbackuppowerforthetimekeepingcapability.The

batteryhasanestimatedlifeexpectancyoftenyears.Whenthebatterystartstoweaken,thedateandtime

maybeincorrect.Ifthebatteryfails,theboardmustbesentbacktoMulti‐Tech

Systemsforreplacement.

Warning:

Thereisdangerofexplosionifthebatteryisincorrectlyreplaced.

SafetyWarningsTelecom

1. Neverinstalltelephonewiringduringalightningstorm.

2. Neverinstallatelephonejackinwetlocationsunlessthejackisspecificallydesignedforwetlocations. 

3. ThisproductistobeusedwithULandULlistedcomputers.

4. Nevertouchun‐insulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedat

thenetworkinterface.

5. Usecautionwheninstallingormodifyingtelephonelines.

6. Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemoterisk

ofelectricalshockfromlightning.

7. Donotuseatelephoneinthevicinityofagasleak.

8. Toreducetheriskoffire,useonlyaUL‐listed26AWGorlargertelecommunicationlinecord.

UnpackingYourMultiVOIP

WhenunpackingyourMultiVOIP,checkthepackage’scontents.Thecontentscandifferaccordingtomodel.If

anyitemsaremissing,contactMulti‐TechTechnicalSupport.

MVP210modelscontentlist

● MVP210

● DB9toRJ45cable

● Powertransformer

● Powercord

● Printedcablingguide

Chapter2–InstallingandCablingtheMultiVOIP

10 MultiVOIP®Voice/FaxoverIPGateways

MVP410/810modelscontentlist

● MVP410orMVP810

● DB9toDB25cable

● Mountingbracketsandscrews

● Powercord

● PrintedCablingGuide

MountingMVP410andMVP810inRacks

YoucanmounttheMultiVOIPsinanindustry‐standardEIA19‐inch rackenclosure.

SafetyRecommendationsforRackInstallations

Ensureproperinstallationoftheunitinaclosedormulti‐unitenclosurebyfollowingtherecommended

installationasdefinedbytheenclosuremanufacturer.Donotplacetheunitdirectlyontopofotherequipment

orplaceotherequipmentdirectlyontopoftheunit.Ifinstallingtheunitina

closedormulti‐unitenclosure,

ensureadequateairflowwithintheracksothatthemaximumrecommendedambienttemperatureisnot

exceeded.Ensurethattheunitisproperlyconnectedtoearthgroundbyverifyingthatitisreliablygrounded

whenmountedwithinarack.Ifapowerstripisused,ensure

thatthepowerstripprovidesadequategrounding

oftheattachedapparatus.

Whenmountingtheequipmentintherack,makesuremechanicalloadingiseventoavoidahazardous

condition.Therackusedshouldsafelysupportthecombinedweightofalltheequipmentit supports.

Ensurethatthemainssupplycircuitiscapableofhandlingtheloadoftheequipment.Seethepowerlabelonthe

equipmentforloadrequirements(fullspecificationsforMultiVOIPmodelsarepresentedinchapter1ofthismanual).

Thisequipmentshouldonlybeinstalledbyproperlyqualifiedservicepersonnel.Onlyconnect

likecircuits‐connectSELV

(SecondaryExtraLowVoltage)circuitstoSELVcircuitsandTN(TelecommunicationsNetwork)circuitstoTNcircuits.

Installinginto19InchRack

AttachingtheMultiVOIPtoarack‐railofanEIA19‐inchrackenclosurerequirestwopeople.

YoumustattachthebracketstotheMultiVOIPchassiswiththescrewsprovided,asshownthefirstfigurethat

follows,andthensecureunittorackrailsbythebrackets,asshowninthe

secondfigurethatfollows.Because

equipmentracksvary,screwsforrack‐railmountingarenotprovided.Followtheinstructionsoftherack

manufacturerandusescrewsthatfit.

1. Positiontherightrack‐mountingbra cketontheMultiVOIPusingthetwoverticalmountingscrewholes.

2. SecurethebrackettotheMultiVOIPusingthetwoscrewsprovided.

3. Positiontheleftrack‐mountingbracketontheMultiVOIPusingthetwoverticalmountingscrewholes.

4. SecurethebrackettotheMultiVOIPusingthetwoscrewsprovided.

5. Removefeet(4)fromtheMultiVOIPunit.

6. MounttheMultiVOIPintherackenclosure.Usetherackmanufacture’smountingproceduretodoso.



 Chapter2–InstallingandCablingtheMultiVOIP

MultiVOIP®Voice/FaxoverIPGateways 11



ConnectingtheMVP210toLANandTelephoneEquipment

ToconnecttheMultiVOIPunittoyourLANandtelephoneequipment:

1. ConnectthepowercordsuppliedwithyourMultiVOIPtothepowerconnectoronthebackoftheMultiVOIP

andtoaliveACoutletasshowninthefigurethatfollows.

Note:The–SSand–FXmodelsdonothavetheE&Mjacksasshown.



2. ConnecttheMultiVOIPtoaPCbyusingaRJ‐45(male)toDB‐9(female)cable.PlugtheRJ‐45endofthe

cableintotheCommandportoftheMultiVOIPandtheotherendintothePCserialport.

3. ConnectanetworkcabletotheETHERNET10/100connectoronthebackoftheMultiVOIP.Connectthe

otherendofthecabletoyournetwork.

a. ForanFXSorFXOconnection(‐SSand‐FXseries).

(FXSExamples:analogphone,faxmachine|

FXOExamples:PBXextension,POTSline

fromtelcocentraloffice)

ConnectoneendofanRJ‐11phonecordtotheChannel1FXS/FXOconnectoronthebackofthe

MultiVOIP.Connecttheotherendtothedeviceorphonejack.

b. ForanE&Mconnection.

(E&MExample:trunklinefromtelephoneswitch)

Connectone

endofanRJ‐45phonecordtotheChannel1E&M connectoronthebackoftheMultiVOIP.

Connecttheotherendtothetrunkline.

VerifythattheE&MTypeintheE&MOptionsgroupoftheInterfacedialogboxisthesameastheE&M

trunktypesupported

bythetelephoneswitch.SeeAppendixBforanE&Mcablingpin‐out.

 

Chapter2–InstallingandCablingtheMultiVOIP

12 MultiVOIP®Voice/FaxoverIPGateways

c. ForaDIDconnection.

(DIDExample:DIDfaxsystemorDIDvoicephoneli nes)

ConnectoneendofanRJ‐11phonecordtotheChannel1FXS/FXOconnectoronthebackofthe

MultiVOIP.ConnecttheotherendtotheDIDjack.

Note:DIDlinesarepolarity

sensitive.IftheDIDlineringsbusyconsistentlyduringtesting,youneedto

reversethepolarityofoneendoftheconnector(swapthewirestothetwomiddlepinsofoneRJ‐11

connector).

4. Repeattheabovesteptoconnecttheremainingtelephoneequipmenttothesecondchannelonyour

MultiVOIP.

5. Ensurethattheunitisproperlyconnectedtoearthgroundbyverifyingthatitisreliablygrou ndedwhen

mountedwithinarack.Thiscanbeaccomplishedbyconnectingagroundingwirebetweenthechassisanda

metallicobjectthatprovidesanelectricalground.

6. TurnonpowertotheMultiVOIPbyplacingtheON/OFFswitchonthebackpaneltotheONposition.Wait

fortheBOOTLEDontheMultiVOIPtogooffbeforeproceeding.Thismaytakeafewminutes.

7. InstalltheMultiVOIPsoftware,asdescribedinalaterchapterinthisguide.

 Chapter2–InstallingandCablingtheMultiVOIP

MultiVOIP®Voice/FaxoverIPGateways 13

ForDIDchannelsonly

ForanychannelonwhichyouareusingtheDIDinterfacetype,youmustchangethejumperontheMultiVOIP

circuitcard.DIDisnotsupportedonthe–SSor–FXmodels.

1. Disconnectpower.UnplugtheACpowercordfromthewalloutletorfromthereceptacleontheMultiVOIP

unit.

2. Usinga#1Phillipsdriver,removethescrew(atbottomofunit,neartheback‐coverend)thatattachesthe

maincircuitcardtothechassisoftheMVP210.

3. Pullthemaincircuitcardoutabouthalfway.

4. IdentifythechannelsonwhichtheDIDinterfaceisused.



5. PositionthejumperforeachDIDchannelsothatitdoesnotconnectthetwojumperposts.ForDID

operationofaVOIPchannel,theMultiVOIPworksproperlyifyousimplyremovethejumperaltogether,but

thatisinadvisablebecausethejumpermightbeneededlaterifadifferenttelephonyinterface

isusedfor

thatVOIPchannel.

6. SlidethemaincircuitcardbackintotheMultiVOIPchassisandreplacethescrewatthebottomoftheunit.

J3

J7

J9J5

J11

FB3

LED2

R72

J1

S1 0

R 113

R114

LED1 2

J15

LED7

LED11 LED10

LED14

LE D 5 LE D 3 LED1

R58 R2R57

LED6 LED4LE D 9

R56

R74

R205

LED13

R55

LE D 8

Ch1

Ch2

Ch 2 Jumper

Block

MVP210 Circuit Board

JP1

JP8

as configured

for DID Interface

as shipped,

for non-DID interfaces

Ch 1 Jumper

Block

JP 7

JP 4

as configured

for DID Interface

P7

Chapter2–InstallingandCablingtheMultiVOIP

14 MultiVOIP®Voice/FaxoverIPGateways

ConnectingMultiVOIPtoLANandTelephoneEquipment

(MVP410/810)

ToconnecttheMultiVOIPtoyourLANandtelephoneequipment.:

1. ConnectthepowercordsuppliedwithyourMultiVOIPtoaliveACoutletandtothepowerconnectoronthe

backoftheMultiVOIPasshownattoprightinthefigurethatfollows.TheE&Mjacksarenotpresentonthe

–SSand–FXmodels.



2. ConnecttheMultiVOIPtoaPCbyusingaDB‐25(male)toDB‐9(female)cable.PlugtheDB‐25endofthe

cableintotheCommandportoftheMultiVOIPandtheotherendintothePCserialport.

3. ConnectanetworkcabletotheETHERNET10BASETconnectoronthebackoftheMultiVOIP.Connectthe

otherendofthecabletoyournetwork.

a. ForanFXSorFXOconnection(‐SSand‐FXseries).

(FXSExamples:analogphone,faxmachine|

FXOExamples:PBXextension,POTSline

fromcentraloffice.)

ConnectoneendofanRJ‐11phonecordtotheChannel1FXS/FXOconnectoronthebackofthe

MultiVOIP.Connecttheotherendtothedeviceorphonejack.

b. ForanE&Mconnection.

(E&MExample:trunklinefromtelephoneswitch.)

Connectoneendofan

RJ‐45phonecordtotheChannel1E&MconnectoronthebackoftheMultiVOIP.

Connecttheotherendtothetrunkline.

VerifythattheE&MTypeintheE&MOptionsgroupoftheInterfacedialogboxisthesameastheE&M

trunktypesupportedbythe

telephoneswitch.SeeAppendixBforanE&Mcablingpin‐out.

 

Ethernet Connection

C om m an d P or t Con n ec ti on

COMMAND

10 BASET

E& M FXS/FXO E&M FXS/FXO

E &M FXS/ FXO E&M FX S/ FXO

E&M

FXO

PSTN

E&M FXS/FXO

FXS

E&M FXS/FXO E&M FXS/FXO E&M FXS/FXO E&M FXS/FXO

Voice/Fax Channel Connections

Channels 1-4 Bottom MVP410/810

Channels 5-8 Top MVP8 10 Only

COMMA ND

MODEM

ETH ERN ET

Command Modem connector

for remote configuration

 Chapter2–InstallingandCablingtheMultiVOIP

MultiVOIP®Voice/FaxoverIPGateways 15

c. ForaDIDconnection.

(DIDExamples:DIDfaxsystemorDIDvoicephonelines.)

ConnectoneendofanRJ‐11phonecordtotheChannel1FXS/FXOconnectoronthebackofthe

MultiVOIP.ConnecttheotherendtotheDIDjack.

Note:DIDlinesarepolaritysensitive.

If,duringtesting,theDIDlineringsbusyconsistently,youneedto

reversethepolarityofoneendoftheconnector(swaptheconnectionsofthewirestothetwomiddle

pinsofoneRJ‐11connector).

4. Repeatstep3toconnecttheremainingtelephoneequipmenttoeachchannelonyourMulti V OIP.Although

aMultiVOIP’schannelsareoftenallconfiguredidentically,eachchannelisindividuallyconfigurable.So,for

example,somechannelsofaMultiVOIPmightusetheFXOinterfaceandotherstheFXS;somemightusethe

DID

interfaceandothersE&M,andsoon

5. IfyouintendtoconfiguretheMultiVOIPremotelyusingtheMultiVOIPWindowsinterface,connectan

RJ‐11phonecablebetweentheCommandModemconnector(notavailableonthe–SSor–FXseries)anda

receptacleservedbyatelcoPOTSline.Seethefirstfigurethatfollows.

6. TheCommandModemisbuiltintotheMVP410and810unitsonly.Toconfigure theMultiVOIPremotely

usingitsWindowsinterface,youmustcallintotheMultiVOIP’sCommandModem.Onceaconnectionis

made,theconfigurationprocessisidenticaltolocalconfiguration withtheWindowsinterface.



7. Ensurethattheunitisproperlyconnectedtoearthgroundbyverifyingthatitisreliablygrou ndedwhen

mountedwithinarack.Youcandothisbyconnectingagroundingwirebetweenthechassisgrounding

screwandametallicobjectthatprovidesanelectric alground.

8. TurnonpowertotheMultiVOIPbyplacingtheON/OFFswitchonthebackpaneltotheONposition.Wait

fortheBootLEDontheMultiVOIPtogooffbeforeproceeding.Thismaytakeafewminutes.

9. GotoChapter3toloadtheMultiVOIP software.

ForDIDchannelsonly

ForanychannelonwhichyouareusingtheDIDinterfacetype,youmustchangethejumperontheMultiVOIP

circuitcard.DIDisnotsupported onthe–SSor–FXmodels.

1. Disconnectpower.UnplugtheACpowercordfromthewalloutletorfromthereceptacleontheMultiVOIP

unit.

2. Usinga#1Phillipsdriver,removethethreescrews(atbackofunit)thatattachthemaincircuitcardtothe

chassisoftheMultiVOIP.

COMMAND

10 BASET

E&M FXS/FXO

E&M FXS/FXO E&M FXS/FXO

E&M FXS/FXO

E&M FXS/FXO E&M FXS/FXO

COMMAND

MODEM

Telco POTS Line

Grounding Screw

ETHERNET

Command Modem connector

for remote configuration

MVP-410/810

Rear Panel

Chapter2–InstallingandCablingtheMultiVOIP

16 MultiVOIP®Voice/FaxoverIPGateways



3. Pullthemaincircuitcardoutabout5inches(thepowerconn ectiontotheboardpreventsitfrombeing

removedentirelyfromthechassis).

4. IdentifythechannelsonwhichtheDIDinterfaceisused.



5. PositionthejumperforeachDIDchannelsothatitdoesnotconnectthetwojumperposts.ForDID

operationofaVOIPchannel,theMultiVOIPworksproperlyifyousimplyremovethejumperaltogether,but

thatisinadvisablebecausethejumpermightbeneededlaterifadifferenttelephonyinterface

isusedfor

thatVOIPchannel.

6. SlidethemaincircuitcardbackintotheMultiVOIPchassisandreplacethethreescrews.



MultiVOIP®Voice/FaxoverIPGateways 17

Chapter 3 – Installing Software

SettingupyourMultiV OIPinvolvesthefollowingtasks:

1. InstallthesoftwareontothePC.Thisstepisdescribedinfurtherdetailinthischapter.

2. SetvaluesfortelephonyandIPparametersappropriateforyoursystem.Thisstepisdescribedindetailin

Chapter4.

3. DefinephonebooksthatcontainthedialingpatternsforVOIPcallsmadetodifferentlocations.Thisstepis

describedingreaterdetailinChapter5.

InstallingMultiVOIPSoftware

Theseinstallationstepsdonotpresenteverywindoworoptionintheinstallation.Itisrecommendedthat

someonefamiliarwithWindowsinstallsthesoftware.

1. DownloadthefirmwarefromtheMulti‐Techwebsite.

2. EnsurethatyourMultiVOIPisproperlyconnectedandthatthepoweristurnedon.

3. Afteryouextractthedownloadedfirmwarezipfile,asetup.exefileappears.Tostarttheinstallation

program,double‐clickthissetupfile.

4. Theinstallationwizardstarts.ClickNexttocontinue.



5. Thewizardstepsyouthroughtheinstallation.Thefirstpaneasksyoutoselectthedestinationforthe

MultiVOIPsoftware.SpecifyalocationandclickNext.

Chapter3–InstallingSoftware

18 MultiVOIP®Voice/FaxoverIPGateways



6. SelectaprogramfolderlocationfortheMultiVOIPsoftwareprogramicon.ClickNext.Progresswindows

appearwhilefilesarebeingcopied.

 Chapter3–InstallingSoftware

MultiVOIP®Voice/FaxoverIPGateways 19

7. Inthenextwizardpanel,selecttheCOMportthatthecommandPCuseswhencommunicatingwiththe

MultiVOIPunit.

Afteryouinstallthesoftware,youcanre‐settheCOMportusingtheMultiVOIPSoftware.Todoso,fromthe

sidebarmenu,selectConnection|Settings.Orusekeyboard

shortcutCtrl+G.

Note:IftheCOMportsettingmadehereconflictswiththeactualCOMportresourcesavailableinthe

commandPC,the“ErrorinOpencommhandle”messageappearswhentheMultiVOIPprogramislaunched.

Ifthisoccurs,youmustresettheCOMport.

8. TheInstallShieldWizardCompletepanelappears.



ClickFinish.

9. Afteryouinstallthesoftware,youarepromptedtoruntheMultiVOIPsoftwaretoconfig ure theVOIP.



Softwareinstallationisnowcomplete.

Chapter3–InstallingSoftware

20 MultiVOIP®Voice/FaxoverIPGateways

ConfiguringforVOIPCommunications

ThissectiondescribeshowtoconfiguretheMultiVOIPsoyoucanuseVOIPcommunications.

● Ethernet/IP

● Voice/Fax

● Interface

● CallSignaling

● Regional

● PhoneBook

ThissetupprocessisfollowedbyanimportantSave&Rebootstep.

Otherchaptersinthisguidedescribeconfigurationindetail.



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