Custom Audio Electronics TPTCM User manual

TPTCM

Kiosk and ticket printer

TPTCM

60 mm / 112 mm

User Manual

www.custom.it

TPTCM

means, is forbidden. While guaranteeing that the information contained in it has been carefully checked, CUSTOM

ENGINEERING SPA and other entities utilized in the realization of this manual bear no responsibility for how the

manual is used.

Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since

products are subject to continuous check and improvement, CUSTOM ENGINEERING SPA reserves the right to

make changes in information contained in this manual without prior notification.

COD. DOME-TPTCM REV. 1.35

CUSTOM ENGINEERING SPA

Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy

Tel.: +39 0521- 680111 - Fax: +39 0521- 610701

http: www.custom.it

Customer Service Department:

Tel.: +39 059 88 69 587

Email: [email protected]

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PRINTER COMPONENTS

A. TPTCM60-xC(1) – Front external view

1- Paper roll support

2- Printer frame

3- Near paper end led

4- Status led

5- “Power on” led

6- “Form Feed” Key

7- “Line Feed” Key

8- Paper input

9- Printing mechanism

10- Motor

11- Cutter

12- Paper outfeed

(1) The x suffix indicates the following models :

- TPTCM60-SC (version with serial interface)

- TPTCM60-PC (version with parallel interface)

- TPTCM60-UC (version with USB interface)

TPTCM

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B. TPTCM60-xE (2) – Front external view

1- Paper roll

2- Printer frame

3- Near paper end led

4- Status led

5- “Power on” led

6- “Form Feed” key

7- “Line Feed” key

8- Paper input

9- Printing mechanism

10- Motor

11- Cutter

12- Dispenser unit

13- Paper outfeed

(2) The x suffix indicates the following models :

- TPTCM60-SE (version with serial interface)

- TPTCM60-PE (version with parallel interface)

- TPTCM60-UE (version with USB interface)

TPTCM

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C. TPTCM112-xC(3) - Front external view

1- Paper roll

2- Printer frame

3- Near paper end led

4- Status led

5- “Power on” led

6- “Form Feed” key

7- “Line Feed” key

8- Paper input

9- Printing mechanism

10- Motor

11- Cutter

12- Paper outfeed

(3) The x suffix indicates the following models :

- TPTCM112-SC (version with serial interface)

- TPTCM112-PC (version with parallel interface)

- TPTCM112-UC (version with USB interface)

TPTCM

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D. TPTCM112-xE (4) – Front external view

1- Paper roll

2- Printer frame

3- Near paper end led

4- Status led

5- “Power on” led

6- “Form Feed” key

7- “Line Feed” key

8- Ingresso carta

9- Printing mechanism

10- Motor

11- Cutter

12- Dispenser unit

13- Paper outfeed

(4) The x suffix indicates the following models :

- TPTCM112-SE (version with serial interface)

- TPTCM112-PE (version with parallel interface)

- TPTCM112-UE (version with USB interface)

TPTCM

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E. Rear external view with RS232 serial interface

1- RS232 serial connector

2- Near paper end sensor connector

3- Power supply connector

F. Rear external view with USB serial interface

1- USB serial connector

2- Near paper end sensor connector

3- Power supply connector

G. Rear external view with Centronics parallel interface

1- Centronics parallel connector

2- Near paper end sensor connector

3- Power supply connector

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TPTCM

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TABLE OF CONTENTS

TPTCM

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INTRODUCTION

MANUAL CONTENTS ...................................................................................................................................... 1

EXPLANATORY NOTES USED IN THIS MANUAL ........................................................................................... 1

GENERAL SAFETY INFORMATION ................................................................................................................ 1

UNPACKING THE PRINTER ............................................................................................................................ 2

PRINTER FEATURES ...................................................................................................................................... 2

PRINTER DESCRIPTION ................................................................................................................................. 2

1. INSTALLATION AND USE

1.1 CONNECTIONS ...................................................................................................................................... 1-1

1.1.1 Power Supply .................................................................................................................................. 1-1

1.2 SELF-TEST ............................................................................................................................................. 1-1

1.3 CONFIGURATION ................................................................................................................................... 1-3

1.4 HEXADECIMAL DUMP............................................................................................................................ 1-4

1.5 MAINTENANCE ...................................................................................................................................... 1-4

1.5.1 Changing the paper roll.................................................................................................................... 1-4

1.5.2 Ticket specifications........................................................................................................................ 1-5

2. INTERFACES

2.1 RS232 SERIAL ....................................................................................................................................... 2-1

2.2 CENTRONICS PARALLEL....................................................................................................................... 2-3

2.3 USB SERIAL INTERFACE....................................................................................................................... 2-4

3. PRINTER FUNCTIONS

3.1 PRINTING MODES.................................................................................................................................. 3-1

3.2 CONTROL CHARACTERS ...................................................................................................................... 3-2

3.2.1 Custom TPT emulation ................................................................................................................... 3-2

3.2.2 ESC/POS emulation......................................................................................................................3-35

4. TECHNICAL SPECIFICATIONS

4.1 TECHNICAL SPECIFICATIONS ............................................................................................................... 4-1

4.2 DIMENSIONS.......................................................................................................................................... 4-3

5. CHARACTER SETS

5.1 CHARACTER SETS ................................................................................................................................ 5-1

APPENDIX A - ACCESSORIES AND SPARE PARTS

A.1 ACCESSORIES...................................................................................................................................... A-1

A.1.1 Power supply for TPTCM60x model printers .................................................................................... A-1

A.1.2 Power supply for TPTCM112x model printers .................................................................................. A-2

A.1.3 Plastic dispenser ............................................................................................................................ A-3

A.1.4 Positionable roll holder support ....................................................................................................... A-4

A.2 SUPPLIES.............................................................................................................................................. A-7

TABLE OF CONTENTS

TPTCM ii

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INTRODUCTION

TPTCM

1

MANUAL CONTENTS

In addition to the Introduction which includes a description of the explanatory notes used in the manual, general

safety information, how to unpack the printer and a brief description of the printer including its basic features,

this manual is organized as follows:

Chapter 1: Contains the information required for correct printer installation and its proper use

Chapter 2: Contains information on interface specifications

Chapter 3: Contains a description of the printer command set

Chapter 4: Contains Technical Specifications of the printer

Chapter 5: Contains the character sets (fonts) used by the printer

EXPLANATORY NOTES USED IN THIS MANUAL

N.B.

Gives important information or suggestions relative to the use of the printer.

WARNING

Information marked with this symbol must be carefully followed to guard against damaging the

printer.

DANGER

Information marked with this symbol must be carefully followed to guard against operator injury or

damage.

GENERAL SAFETY INFORMATION

•Read and keep the instructions which follow.

•Follow all warnings and instructions indicated on the printer.

•Before cleaning the printer, disconnect the power supply.

•Clean the printer with a damp cloth. Do not use liquid or spray products.

•Do not operate the printer near water.

•Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.

•Only use the printer on hard surfaces and in environments that guarantee proper ventilation.

•Make sure the printer is placed in such a way as to avoid damage to its wiring.

•Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.

•Do not block the ventilation openings.

•Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage

parts that could jeopardize printer functioning.

•Do not spill liquids onto the printer.

•Do not carry out technical operations on the printer, with the exception of the scheduled maintenance

procedures specifically indicated in the user manual.

•Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:

A. The feed connector has been damaged.

B. Liquid has seeped inside the printer.

C. The printer has been exposed to rain or water.

D. The printer is not functioning normally despite the fact that all instructions in the users manual

have been followed.

E. The printer has been dropped and its outer casing damaged.

F. Printer performance is poor.

G. The printer is not functioning.

INTRODUCTION

TPTCM 2

UNPACKING THE PRINTER

Remove the printer from its carton being careful not to damage the packing material so that it may be re-used if

the printer is to be transported in the future.

Make sure that all the components listed below are present and that there are no signs of damage. If there are,

contact Customer Service.

1. Printer

2. Manual (or CD-Rom)

3. Paper roll

PRINTER FEATURES

SYMBOL LEGEND:

The symbol G indicates the TPTCM60x

The symbol H indicates the TPTCM112x

The TPTCM printer series is comprised of printers designed to emit high-resolution thermal-printed tickets ideal

for use in information and multimedia kiosks, self-service machines, no-queue systems, parking areas, gaming

machines and toll receipt machines.

Two ticket presentation systems are available on the TPTCM series:

- Motor-driven dispenser with sensors on the dispenser that holds the ticket while it is being printed and then

delivers it once it has been cut. Ideal for those systems requiring a variable-length ticket.

- Static presenter: Delivers and manages ticket presence using a paper sensor in outfeed. Ideal for those

systems in which printed ticket length is fixed.

The TPTCM series offers a wide range of options in addition to normal print features:

•High speed printing: G 140mm/sec,H 120 mm/sec.

•ESC/POS™ and CUSTOM TPT emulation.

•Bar code UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128 and

CODE32.

•6 standard and international character set fonts.

•Completely- or partially-programmable fonts.

•Double width/height, quadruple width/height, expanded, italic, rotated 90°, 180° and 270°.

•Receive buffer: 16Kbytes.

•Definition of function macros for automatic operation repetition.

•Internal programmable counter.

•Graphic print mode.

•Print density.

•3 programmable logos: G (448 x 585 dots) or H (832 x 314 dots).

•Paper cutter.

•Positionable paper roll holder.

•Plastic paper outfeed slot.

PRINTER DESCRIPTION

The TPTCM printers (fig.1) are comprised of a metal frame (1), paper roll holder (2), printing mechanism (3) and

cutter (4).

The following keys are located on the control panel: FORM FEED (5), LINE FEED (6), “Power On” LED (7),

Paper Low LED (8) and “Status” LED (9).

INTRODUCTION

TPTCM

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•When the LINE FEED (6) key is pressed, the printer advances the paper so that it may be inserted

manually in the printing mechanism. During power-up, if the LINE FEED key is held down, the printer will

perform the FONT TEST routine. If it has the version with chinese simplified font GB2312 (option 0104) at

the end of the FONT TEST is printed all characters set (about 7000).

•If the FORM FEED (5) key is enabled, when it is pressed the printer advances the paper the number of

increments programmed in the Eeprom. If the FORM FEED key is not enabled and the printer is in

Custom Emulation mode, when the key is pressed, the code $0C is transmitted on the RS232 serial

line. This function may be modified by the $1B $3D software command (see section on software

commands).

•During power-up, if both keys are held down, the printer enters the print setup routine. Following the

print-out of the setup report, the printer remains in standby until a key is pressed or signals arrive from

the serial port; each 10 characters it prints out hexadecimal and ASCII codes (if the characters are

underlined, the receive buffer is full); see Receive buffer hexidecimal print-out.

•To entry in the notch sensor autocalibration phase (printer option 0103) press the LINE FEED key during

the printer power-up. After the beginning of the font test press, at the same time, the LINE FEED key

and the FORM FEED key. At the end of the font test the printer begin the notch threshold

autocalibration.

•The “Power On” LED (green) indicates that the printer is on.

•The Paper Low LED (red) indicates that the paper is about to run out.

•The “Status” LED (yellow) indicates printer status; the check is made on-line. Given in the table below

are the various LED signals and the corresponding printer status.

sutatsDELnoitpircseD

ydaetSNOretnirP- noitcnuflamon

gniknilbdipaRgnitaehrevO

gniknilbwolS( doirepdednetxeroftil) ega

ssem"repaPoN"

gniknilbwolS( )doireptrohsroftilsdrawpudenrutdaeH

ffosniameRnoitcnuflamretnirP

(Fig.1)

INTRODUCTION

TPTCM 4

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1. INSTALLATION AND USE

TPTCM

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Pin 1

J5

1.1 CONNECTIONS

1.1.1 Power supply

For the power supply, the printer is equipped with a male, 90° mobile screw (pitch 5.08mm) terminal (J5). The

signals on the power suppy connector pins are as follows:

WARNING:

Respect power supply polarity.

.onniPlangiS

1DNG

2ylppusrewopccV42

1.2 SELF-TEST

Printer operating status is indicated in the configuration print-out in which, next to the name of the components

displayed (see figures 1.2 and 1.3), the following information is given:

• under INTERFACE is given the interface present (RS232, CENTRONICS, USB (1) ).

• under EEPROM TEST and CUTTER TEST, the message OK appears if functioning and NOT OK if faulty.

• under EJECTER TEST, the message OK appears if functioning, NONE if not present and NOT OK if faulty.

• under NOTCH THRESHOLD is given the notch sensor output voltage(2).

• under HEAD TEMPERATURE is given the temperature of the head.

• under PAPER PRINTED is given the number of centimeters of paper printed.

• under CUT COUNTER is given the number of cuts made.

• under POWER ON COUNTER is given the number of power-ups made.

(1) NOTE: If the printer has a USB interface and the cable is plugged into the printer connector, the

message USB will appear next to the address assigned by the Host to the USB peripheral device

in use (see fig. 1.3).

(Fig.1.1)

(Tab.1.1)

1. INSTALLATION AND USE

TPTCM 21-

(2) NOTE: If the printer has a notch sensor (opt. 0103 ) this parameter can have different values.

These values derive from the results of the notch sensor autocalibration phase, which can be

made, at the user request, at the end of the font test.On the ticket is printed “notch threshold

autocalibration”, and then the printer analizes a certain number of notches. After this test it’s

possible to get 2 voltage values “Vin maximum voltage” and “Vin minimum voltage” which give

the notch threshold value to memorize.

(3) NOTE: If the printer has an USB interface, the serial interface configuration parameters are not

displayed.

(4) NOTE: This parameter is displayed if the printer has an USB interface; it’s used to identify

univocally the USB printer by a numerical address code, if on the PC are connected two printers

that are the same models for example two TPTCM60-U.

(5) NOTE: This parameter is displayed if the printer has an USB interface. The Status Monitor is

an additional printing driver component that allows the printer status monitoring. It must be

enabled only if it was installed the Status Monitor specific driver.

Model with serial interface Model with USB interface

(

(Fig.1.2)

* PRINTER SETUP *

INTERFACE............................: RS232

EEPROM TEST..............: OK

CUTTER TEST...............: OK

EJECTER TEST.............: OK

NOTCH THRESHOLD...= 0.8

HEAD TEMPERATURE [°C].: 22.5

PAPER PRINTED [cm]..........: 9860

CUT COUNTER.....................: 604

POWER ON COUNTER........:135

Printer emulation : CUSTOM TPT

Baud Rate (3) : 9600 bps

Data length (3) : 8 bits/chr

Parity (3) : None

Handshaking (3) : Xon/Xoff

Autofeed : CR disabled

Panel key : Enabled

Print Mode : Normal

Height Mode : x 1

Width Mode : x 1

Justification : Left

Character set : U.S.A.

Font Dimension : 16x24 28 col

Speed / Quality : Normal

Current : Normal

Paper autoload : Enabled

Reset buffer : At Paper End

Print Density : Normal

[FF] Key to enter setup

* PRINTER SETUP *

INTERFACE............................: USB : 2 (1)

EEPROM TEST...............: OK

CUTTER TEST................: OK

EJECTER TEST..............: OK

NOTCH THRESHOLD...= 0.8

HEAD TEMPERATURE [°C].: 22.5

PAPER PRINTED [cm]..........: 9860

CUT COUNTER.....................: 604

POWER ON COUNTER........:135

Printer emulation : CUSTOM TPT

USB Address N. (4) : 0

USB Status Monitor (5) : Enabled

Autofeed : CR disabled

Panel key : Enabled

Print Mode : Normal

Height Mode : x 1

Width Mode : x 1

Justification : Left

Character set : U.S.A.

Font Dimension : 16x24 28 col

Speed / Quality : Normal

Current : Normal

Paper autoload : Enabled

Reset buffer : At Paper End

Print Density : Normal

[FF] Key to enter setup

(Fig.1.3)

1. INSTALLATION AND USE

TPTCM

31-

1.3 CONFIGURATION

This printer permits the configuration of default parameters. The printer’s configurable parameters are:

•Printer emulation: ESC/POS™, CUSTOM TPT D.

If a serial interface is present:

•Baud Rate: 57600, 38400, 19200, 9600 D, 4800, 2400, 1200.

•Data length: 7, 8 bits/char D.

•Parity: None D, even or odd.

•Handshaking: XON/XOFF D or Hardware.

If a parallel interface is present:

•Select line: Select D, Ticket Present, Paper Low.

•Fault line: Error D, Ticket Present, Paper Low.

•USB address N. : 0 D, 1, 2, 3, 4, 5, 6, 7, 8, 9.

•USB Status Monitor : Activated o deactivated D.

•Autofeed: CR deactivated D or CR activated.

•Panel keys: Activated D or deactivated.

•Print mode: Normal D or Reverse.

•Height mode: x1 D , x2 or x4.

•Width mode: x1 D, x2 or x4.

•Justification: Left D, Centered or Right.

With ESC/POS

™

emulation:

•Char/line: GA=32 / B=42 columnsD or A=42 / B=56 columns

HA=58 / B=82 columnsD or A=82 / B=104 columns

With CUSTOM TPT emulation:

•Font Size:

G

.loc81.loc82.loc65

23x4242x6161x8

H

.loc43.loc25.loc401

23x4242x6161x8

•Speed/Quality: Normal D, Draft or High Quality.

•Paper Autoload: Deactivated D or Activated.

•Reset buffer: Not implemented, At paper end D.

•Print density: Normal D, Light, Very light, Dark, Very dark, Double copy.

General notes:

1) The parameters marked with the symbol D are the default values.

2) The symbol G indicates the TPTCM60x

3) The symbol H indicates the TPTCM112x

4) Settings remain active even after the printer has been turned off.

The settings made are stored in EEPROM (nonvolative memory).

During power-up, if both the LINE FEED and FORM FEED keys are held down, the printer enters configuration

mode and prints-out the setup report; it will remain in standby until a key is pressed or characters are received

through the communication port (see Hexadecimal dump).

When the LINE FEED key is pressed, the printer skips the setup mode and terminates the Hexadecimal dump

function.

When the FORM FEED key is pressed, the printer enters the parameter entry mode.

1. INSTALLATION AND USE

TPTCM 41-

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1.4 HEXADECIMAL DUMP

This function is used to diagnose the characters received through the communication port; the characters are

printed out both as hexadecimal codes and ASCII codes.

Once the self-test routine has finished, the printer enters Hexadecimal Dump mode. The printer remains in

standby until a key is pressed or characters are received through the communication port.

For every 10 characters received, the hexadecimal and corresponding ASCII codes are printed out (if the

characters are underlined, the receive buffer is full).

Shown below is an example of a Hexadecimal Dump:

48 65 78 61 64 65 63 69 6D 61 Hexadecima

6C 20 64 75 6D 70 20 66 75 6E l dump fun

63 74 69 6F 6E 20 30 31 32 33 ction 0123

34 35 36 37 38 39 61 62 63 64 456789abcd

65 66 67 68 69 6A 6B 6C 6D 6E efghijklmn

6F 70 71 72 73 74 75 76 77 78 opqrstuvwx

79 7A yz

1.5 MAINTENANCE

1.5.1 Changing the paper roll

Depending on how the printer “Paper Autoload” parameter is set, one of two procedures must be followed:

If enabled: Position the paper roll (1), so that it unrolls correctly as shown in fig. 1.4; insert the paper into the

infeed slot (3) and wait for the roll to load automatically.

If not enabled, proceed as follows:

1) Position the paper roll (1), so that it unrolls correctly as shown in fig. 1.4;

2) Raise the print head by lifting the lever (2) in the direction indicated by the arrow;

3) Insert the end of the paper roll into the infeed slot (3) and have it pass beyond the print head;

4) Lower the head lever (3) and press the LINE FEED key (4), so that the paper will feed a few centimeters

out of the printer.

(Fig.1.4)

1. INSTALLATION AND USE

TPTCM

51-

ATTENTION

Before inserting the paper, make sure

it is cut cleanly.

1.5.2 Ticket specifications

If the printer has the notch sensor (opt. 0103) paper with alignment notches may be used so that tickets of a

fixed length or with pre-printed areas may be utilized. The notch must be positioned on the non-thermal ticket

side. If required, the printer can do the notch sensor autocalibration so the sensor can adjust to different kind of

paper and always identify the black notch. On fig. 1.6 and 1.7 there are notch position and dimensions on the

60 mm and 112 mm width thermal paper.

(Fig.1.5)

(Fig.1.6)

1. INSTALLATION AND USE

TPTCM 61-

(Fig.1.7)

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