NCR RealScan 7875-7000 Installation guide

RealScan 7875-7000/8000

Installation Guide

16044

AIP-00342

Release C

Aug 16, 2007

Information Products

RSD-Atlanta

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

2 of 56

The program products described in this book are licensed products of NCR Corporation. It is the

policy of NCR to improve products as new technology, components, software, and firmware

become available. Therefore, NCR reserves the right to change specifications without prior

notice. All features, functions, and operations described herein may not be marketed by NCR in

all parts of the world. Therefore, before using this document, consult your NCR representative or

NCR office for information that is applicable and current.

NOTE: Connection of EPOS/PC terminals to weighing or measuring devices requires

governmental approval before the connected devices can by placed into service for retail trade.

Before connecting any NCR device to a retail weighing or measuring system contact the NCR,

Weights and Measures Coordinator, Retail Atlanta to authenticate that NCR Certificates of

Conformance/Approval are not infringed.

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

3 of 56

Contents

Contents..........................................................................................................................................3

Revision Record..............................................................................................................................5

Obtaining Additional Information..................................................................................................5

Obtaining Technical Assistance......................................................................................................6

System Components .......................................................................................................................7

NCR Components......................................................................................................................7

Sensormatic Components...........................................................................................................7

Step 1 – Verify and Prepare the Checkstand ..................................................................................8

Checkstand Cutout – RealScan 7875-7000/8000......................................................................8

Service Clearance.......................................................................................................................9

Item Diverter..............................................................................................................................9

Ventilation Requirements.........................................................................................................10

Electrical Wiring to the Checkstand ........................................................................................11

Specific Checkstand Modifications..........................................................................................12

Sensormatic Equipment ...........................................................................................................12

Step 2 – Connect the Components................................................................................................13

Install Sensormatic Antenna ....................................................................................................13

Connect Sensormatic Cables....................................................................................................14

Connect Remaining Components.............................................................................................15

Set the Communications Protocol Switch................................................................................16

Step 3 – Sensormatic Deactivation Setup.....................................................................................17

Power up the System................................................................................................................17

Specific Function Programming ..............................................................................................18

Step 4 – Install RealScan 7875.....................................................................................................19

Install RealScan 7875...............................................................................................................19

Align the RealScan 7875 to the Checkstand............................................................................20

Step 5 – Calibrate the Scale..........................................................................................................22

Set Scale AC Voltage Frequency.............................................................................................22

Exercise the Scale ....................................................................................................................22

Access the Calibration Switch .................................................................................................23

Calibrate the Scale ...................................................................................................................24

Verify the Calibration ..............................................................................................................24

Secure the Calibration Switch..................................................................................................26

Step 6 – Set Program Parameters..................................................................................................27

Setting the Program Parameters...............................................................................................27

Step 7 – Check the Scanner Operation .........................................................................................28

Scan Sample Tags....................................................................................................................28

Check Sensormatic Deactivation System.................................................................................29

Call Sensormatic......................................................................................................................29

Operating the Scanner...................................................................................................................30

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

4 of 56

Operating the Scale.......................................................................................................................31

Operating the Sensormatic Deactivation System..........................................................................32

Normal Operation ....................................................................................................................32

Manual Deactivation................................................................................................................33

Cleaning the RealScan 7875.........................................................................................................34

Correcting Scanner Problems .......................................................................................................35

Correcting Scale Problems............................................................................................................36

Isolating Sensormatic Problems....................................................................................................37

Voice Messages........................................................................................................................37

Tones........................................................................................................................................37

Programming Worksheets.............................................................................................................38

1 0 – Communications Protocol...............................................................................................38

1 1 – Good Read Tone.............................................................................................................38

1 2 – Timers.............................................................................................................................39

1 3 – Bar Codes - 1 ..................................................................................................................39

1 4 – Bar Codes - 2 ..................................................................................................................40

1 5 – Bar Codes - 3 ..................................................................................................................41

1 7 – Bar Codes - 4 ..................................................................................................................41

1 8 – Bar Codes - 5 ..................................................................................................................42

1 6 – Label Identifiers..............................................................................................................42

2 0 – RS-232 Parameters - 1 ....................................................................................................43

2 1 – RS-232 Parameters - 2 ....................................................................................................43

2 2 – RS-232 Prefix Byte.........................................................................................................44

2 3 – RS-232 Terminator Byte.................................................................................................44

2 4 – RS-232 Communications Options...................................................................................44

3 0 – Scale Parameters.............................................................................................................45

3 2 – Miscellaneous Parameters...............................................................................................45

3 6 – Dual Cable Interface Options..........................................................................................45

ASCII Code Chart....................................................................................................................46

Appendix A – Pan-Oston PO-2 ....................................................................................................47

Appendix B – Pan-Oston PO-2.....................................................................................................48

Appendix C – Pan-Oston PO-4.....................................................................................................49

Appendix D – Regulatory Information.........................................................................................50

Federal Communications Commission (FCC) Radio Frequency Interference Statement.......50

Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement50

Canadian Department of Communications Radio Frequency Interference Statement............50

Scale Regulatory......................................................................................................................51

Declaration of Conformity.......................................................................................................52

Laser Safety .............................................................................................................................53

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

5 of 56

Revision Record

Date Issue Pages Remarks

05/13/03 A 1 though 54 First Printing

06/02/03 B 12, 17, 29, 33 Updated to latest Sensormatic requirements

8/16/2007 C 20 Updated scale alignment section

Obtaining Additional Information

Other Information Products

Order Number Title

497-0001843 NCR RealScan 7875 Installation/Owner Guide

B005-0000-1085 NCR RealScan 7875 User Guide

B005-0000-1086 NCR RealScan 7875 Repair Guide

BST0-2121-74 NCR Scanner Programming Tags

BD20-1074-A NCR Scanner/Scale Interface Programmer's Guide

How To Obtain Information Products

Web Sites

• http://inforetail.AtlantaGA.NCR.COM

(NCR only)

• http://www.info.NCR.COM (Anyone)

Online Order

• Connect System (NCR only)

Phone Order

• 800-543-2010 (US area)

• 622-3727 (VOICEplus)

• 44-181-242-5350 (International)

Fax Order

• 937-445-6245 (US area)

44 (0) 20 8 242 5355 (International)

E-Mail

• [email protected]

(US area)

• [email protected].NC

R.COM (International)

Mail Order

• NCR Corporation IPP-Dayton

1529 Brown St.

IPP EMD-2

Dayton, OH 45479

USA

• NCR Corporation

915 High Road

North Finchley

London N12 0HN United Kingdom

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

6 of 56

Obtaining Technical Assistance

Technical assistance is available as follows.

• Technical assistance in the United States: 1-800-262-7782

• Technical assistance in other countries: call your local NCR office

• To order parts: 1-800-438-7830

Note: If you find any defective parts during installation of a new scanner, contact the Customer

Satisfaction Hotline at one of the following.

• Phone: 1-800-528-8658 (USA)

• Phone: 770-623-7400 (International)

• E-mail: [email protected]

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

7 of 56

System Components

NCR Components

Following are the required NCR components.

• NCR RealScan 7875-7000/8000

• Power Supply with Power Cord

• Interface Cable – appropriate for host terminal

• Sensormatic Communications Cable – 1416-C841-030

The RealScan 7875 is shipped with Shipping Spacers that must be removed before installing the

unit.

20790

Shipping Spacers (2)

Sensormatic Components

Following are the required Sensormatic components.

• Sensormatic ScanMax

TM

Pro Controller – ZBSMPRO – with software version 6.6 or higher

• Sensormatic ScanMax

TM

NS Pro Antenna – ZBSMPNS

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

8 of 56

Step 1 – Verify and Prepare the

Checkstand

Checkstand Cutout –

RealScan 7875-7000/8000

20551

G

D D

H

I

A

B

E

C

D

ABCD E

11 5/8 in.

29.51 cm

20 1/16 in.

50.95 cm

1 3/8 in.

3.49 cm

3/8 in.

0.95 cm

17 5/16 in.

43.97 cm

7875-7200

Scanner

12 1/16 in.

30.63 cm

20 1/16 in.

50.95 cm

1 3/8 in.

3.49 cm

1/2 in.

1.27 cm

17 5/16 in.

43.97 cm

7875-8200

Scanner/Scale

7875-7200

Scanner

7875-8200

Scanner/Scale

FG

1 3/8 in.

3.49 cm

7 1/8 in.

18.1 cm

1 3/8 in.

3.49 cm

7 1/8 in.

18.1 cm

HI

7 1/4 in.

18.42 cm

7 1/4 in.

18.42 cm

Note:

Dimension

A

for a 7875-7200

includes a spacer along each side

of the unit so that it fits an existing

7870-2000 cutout.

Recommended shelf to catch

RealScan 7875 if dropped

during installation.

*

No electronics under RealScan 7875

C C

B

E

F

A

F

*

7 3/8 in.

18.73 cm

7 1/4 in.

18.42 cm

Note:

Dimension

H

includes a

Produce Guard.

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

9 of 56

Service Clearance

Item Flow Area

20784

A = 20.3 cm (8 in.) minimum if checkstand structure is not removable for servicing.

2.5 cm (1 in.) minimum if checkstand structure is removable for servicing.

B = 35.6 cm (14 in.) minimum if checkstand structure is not removable for servicing.

17.8 cm (7 in.) minimum if checkstand structure is removable for servicing.

C = 18.1 cm (7 1/8 in.) minimum clearance to closest checkstand panel.

The NCR 7875-7000/8000 must not be supported by a bottom panel.

Note:

RealScan 7875-8000 units with a Produce Guard must have enough clearance to remove

the Produce Guard for cleaning. The dimensions given here satisfy these requirements.

Mounting surface for keyboard must be

removable for the following.

• Servicing the unit.

• Removing the 7875-8000 Produce Guard.

• Replacing the vertical window.

B

C

A A

Item Diverter

(Must be removable to service

Scanner/Scale in checkstand)

7.25 in. (18.4 cm)

14957

Note: The Item Diverter is not used in most self-checkout installations.

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

10 of 56

Ventilation Requirements

The RealScan 7875 is designed to operate without an exhaust fan in the checkstand; however,

there must be adequate convection airflow. The ambient temperature inside the checkstand

cannot be higher than 40° C (104° F). Also, the ambient temperature inside the checkstand

cannot be higher than 7° C (12.6° F) above the ambient temperature outside the checkstand. For

example, if the ambient temperature outside the checkstand is 24.4° C (76° F), the ambient

temperature inside the checkstand cannot be greater than 31.4° C (88.6° F). If the checkstand

contains other heat producing equipment, you may need to use forced air to keep the temperature

within the specified range. However, air coming into or leaving the checkstand MUST NOT

enter or exit past the RealScan 7875.

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

11 of 56

Electrical Wiring to the Checkstand

Feeder wiring and insulated ground from

main service panel to distribution panel

to be run in metal conduit.

The electrical wiring must meet all

electrical codes, laws, and regulations.

Note:

Circuit Breakers

NCR circuits should be run in

separate metal Conduits.

Isolated/Insulated

Ground Bus

Isolated Ground Receptacles

Neutral and

Ground Bus

Neutral

Bus

Input

Voltage

Input Voltage L1, L2 Circuit Breakers

U.S., Canada, &

Japan

European

International

100Vac to 120Vac

220Vac

220Vac to 240Vac

100Vac to 120Vac

220Vac

220Vac to 240Vac

Standard single-pole; value

determined by type of device

branch and by electrical code.

European double-pole.

Circuit B: Terminal

Installation Type

NCR circuits must be dedicated to

NCR equipment or other logically

connected electronic equipment

(modems, DAA, bridges, etc.)

Note:

Circuit C: Scanner/Scale

Receptacle should be easily

accessible and near the

Scanner/Scale

L2

L3

Distribution Panel

Main Service

Panel

Conduit

Checkstand

Frame

Circuit A: Checkstand

Belt

Motor

Belt Control

Lighting

Misc. Equip.

N

G

L1

R0121

Note: The RealScan 7875 outlet in the checkstand must be connected to a circuit breaker switch.

This switch must be located close to the operator and is used as the On/Off switch for the

RealScan 7875.

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

12 of 56

Specific Checkstand Modifications

A few checkstands require some modification. Appendices are included for these different types

of checkstands. If modifications are needed, refer to the appendix that matches your installation.

After making any necessary modifications, continue to step 2 on the next page.

• Appendix A – Pan-Oston PO-2

• Appendix B – Pan-Oston PO-3

• Appendix C – Pan-Oston PO-4

Sensormatic Equipment

• Plug the power cord of the Sensormatic ScanMax

TM

Pro into an ac outlet not dedicated to

POS equipment. Plug into an unswitched ac outlet with less than 0.5Vac between neutral

and ground. Electrical Primary input: 100-120/200-240Vac, 50-60 Hz ±5%, 1Arms

maximum.

• Do Not connect through generator or Uninterruptible Power Supply (UPS).

• Keep the power cord and antenna cable away from cash drawers and other items whose

operation may pinch or otherwise damage them. Failure to do so can damage equipment or

injure people nearby.

• Do not plug or unplug ANY Sensormatic ScanMax

TM

Pro Controller cables with power on.

• If mounting the controller to the sidewall of a counter, its cable connectors cannot face up.

• Deactivator Interacting with Other Devices: Isolate ScanMax Pro controller from neon

signs, motors, computers, cash registers, terminals, or data communications equipment.

Computer monitors, TVs, switching power supplies and neon displays can affect deactivator

operation. Keep the Sensormatic ScanMax

TM

NS Pro Antenna away from these devices

whenever possible.

• Environmental: Operating temperature 0 to 40°C (32° to 104°F) / Non-operating

temperature -40° to 70°C (-40° to 158°F)

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

13 of 56

Step 2 – Connect the

Components

20588

Antenna Connector

Communications Connector (POS)

AC Power Connector

Locate the Sensormatic ScanMax

TM

Pro Controller inside the checkstand in a position where

spilled liquids cannot contact it.

Install Sensormatic Antenna

Note: The Sensormatic ScanMax

TM

NS Pro Antenna is very heavy; do not to drop it in the

scanner.

The Sensormatic ScanMax

TM

NS Pro Antenna can be positioned on either side of the RealScan

7875. It should always be placed on the trailing side. If the installation is setup to scan from

right-to-left, put the Sensormatic Antenna on the left side of the scanner as shown in the

illustration.

1. Feed the Sensormatic Antenna Cable through the large hole in the front of the Mounting

Bracket (bucket). This must be the hole on the side where you are installing the antenna.

Note: Depending on the checkstand configuration, you may have to slide the back of the

Antenna under the Produce Guard if one is included. The Antenna must not interfere with

Produce Guard movement.

2. Carefully place the Sensormatic Antenna in position, setting it on the Sub Plate.

3. Route the Sensormatic Antenna Cable down through the slot in the front of the Mounting

Bracket (bucket).

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

14 of 56

20574

Sensormatic Antenna Cable

Sensormatic Antenna

Connect Sensormatic Cables

The Sensormatic Antenna Cable and the Sensormatic Communications Cable go between the

RealScan 7875 and the ScanMax

TM

Pro Controller. Be sure to route these cables through the

cutout in the checkstand.

1. Connect the Sensormatic Antenna Cable to the Antenna connector on the ScanMax

TM

Pro

Controller.

2. Connect one end of Sensormatic Communications Cable to one of the RS-232 Peripheral

Ports on the RealScan 7875 and the other end to the POS connector on the ScanMax

TM

Pro

Controller.

20592

RealScan 7875

Sensormatic

Communications Cable

Sensormatic

Antenna

Cable

ScanMax™

Pro Controller

AC

Power

Cord

BCAN I/O POS SERVICE REMOTE ANTENNAEXPANSIONBR

MNS

PROGSTATUS

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

15 of 56

Connect Remaining Components

Locate the NCR RealScan 7875 Power Supply in position in the checkstand where spilled liquid

cannot contact it. The system configuration may also include a Remote Display and an RS-232

peripheral such as a hand-held scanner. The following illustration shows how all cables are

connected. Be sure to route these cables properly through the checkstand. After all cables are

connected, plug in the NCR RealScan 7875 and the Sensormatic ScanMax

TM

Pro Controller

Power Cords to supply power to the units.

20553

D

C

P

O

W

E

R

E

M

O

T

E

D

I

S

P

L

A

Y

5

A

M

A

X

S

C

A

N

E

R

Check switch settings

5

V

DC

Power

Cable

Remote

Display

AC

Power

Cord

Power

Supply

RealScan 7875

Interface

Cable

Host

Terminal

RS-232

Peripheral

BCAN I/O POS SERVICE REMOTE ANTENNAEXPANSIONBR

MNS

PROGSTATUS

PORT 1 PORT 2

DUAL PERIPHERAL PORTS

Sensormatic

ScanMax™

Pro Controller

Sensormatic

Communications Cable

Sensormatic

Antenna

Cable

AC

Power

Cord

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

16 of 56

Set the Communications Protocol Switch

Before setting the RealScan 7875 into the cutout in the checkstand, verify that the

Communications Protocol Switch is properly set. Single cable units have one switch, dual cable

units have two. The switches are located on the Interface Board and you can access them

through holes in the side of the unit. For RS-232 communications, both switches must be toward

the front (operator side) of the unit. For all other communication protocols, both switches must

be toward the back (customer side) of the unit.

20789

AUX PORT/

DATACHKR

SCANNER

DATACHKR OCIA/IBM

RS-232 RS-232

Make sure power is

off before changing

switch setting

Switches

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

17 of 56

Step 3 – Sensormatic

Deactivation Setup

Power up the System

Note: Refer to the Sensormatic ScanMax™ Pro Controller documentation for additional

information about setting up the controller.

1. Turn on the NCR RealScan 7875. When the RealScan 7875 is first turned on, all the

Sensormatic parameters should be at their default settings.

• RealScan 7875 Scan tone delay until deactivation = Enabled

• RealScan 7875 Deactivation button = Disabled

• RealScan 7875 Clicking = Enabled

The RealScan 7875 should give the voice message EAS Offline if the Sensormatic

ScanMax

TM

Pro Controller is still turned off. Also, the Red Status Indicator flashes rapidly.

2. Turn on the Sensormatic ScanMax

TM

Pro Controller. This system is programmed at the

factory with default settings for proper operation.

3. After the RealScan 7875 and the Sensormatic ScanMax

TM

Pro Controller have both been on

for about 15 seconds, the RealScan 7875 should give the voice message EAS Online.

Note: Voice message EAS Online must be given before you can continue. If voice message

EAS Online is not given, turn off the power to all components. Check all cable connections

then repeat this procedure starting at step 1. If voice message EAS Online is still not given

and the Red Status Indicator is flashing rapidly, scan the Reset programming tag. If the

status given is still EAS Offline, follow instructions on the Sensormatic Card – Before You

Call About… The problem may be a bad Antenna cable.

4. Position a Hard Tag over the top of the RealScan 7875. As you move the Hard Tag, the

RealScan 7875 should start clicking when the tag moves within 4 inches of the center of the

Top Plate. If the clicking sound is not generated, scan the Reset programming tag, then go

to step 3. If the second attempt fails, call for help. Refer to Obtaining Technical Assistance.

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

18 of 56

Specific Function Programming

There are several Sensormatic Security Tag Deactivation functions that can be programmed at

the RealScan 7875.

Security Tag Deactivation

This parameter enables or disables the entire Sensormatic Deactivation function.

Enable Security Tag Deactivation

Programming Mode, Hex 4, Hex 2, Hex B, Save and Reset.

Disable Security Tag Deactivation

Programming Mode, Hex 4, Hex 2, Hex A, Save and Reset.

Security Tag Detected Tone

This parameter enables or disables a tone while a security tag is being detected. When enabled

and a security tag is within the detection zone, a continuous beeping tone is produced that

sounds similar to a Geiger counter.

Enable Security Tag Detected Tone

Programming Mode, Hex 6, Hex 2, Hex D, Save and Reset.

Disable Security Tag Detected Tone

Programming Mode, Hex 6, Hex 2, Hex C, Save and Reset.

Deactivated Tone

This parameter enables or disables a tone following a security tag deactivation.

Enable Security Tag Deactivated Tone

Programming Mode, Hex 4, Hex B, Hex B, Save and Reset.

Disable Security Tag Deactivated Tone

Programming Mode, Hex 4, Hex B, Hex A, Save and Reset.

Deactivated Tone Type

This parameter determines the type of tone to produce when a security tag is deactivated.

Series of Tones

Programming Mode, Hex 4, Hex B, Hex E, Save and Reset.

Single Long Tone

Programming Mode, Hex 4, Hex B, Hex F, Save and Reset.

Deactivated Tone Frequency and Length

The Deactivated Tone frequency and length can be adjusted by scanning the appropriate tags.

Each time you scan the Deactivated Tone Frequency tag the tone frequency increases until it

reaches a maximum level. At this point the cycle continues from the lowest level. Each time you

scan the Deactivated Tone Length tag the tone length increases until it reaches a maximum time.

At this point the cycle continues from the shortest time.

NCR RealScan 7875-7000/8000 Installation Guide

AIP-00342 Release B 06/03

19 of 56

Step 4 – Install RealScan 7875

Install RealScan 7875

Note: Refer to the NCR FastLane 7342 Hardware Installation Guide (B005-0000-1370) for the

most current information about how to install a RealScan 7875-7000/8000 and the Sensormatic

components into an NCR FastLane checkstand.

1. Grasp the RealScan 7875 as shown and lower it into the checkstand cutout. Be careful not to

damage any of the cables.

Note: It is important that the RealScan 7875 does not rock on its supports. Make sure that

all adjustable supports are securely fastened and that the RealScan 7875 is sitting on all

supports.

20590D

2. After the unit is properly sitting on its supports, install the Produce Guard if one is present.

The Produce Guard mounts on the two back Top Plate Support Posts.

3. Install the Top Plate.

NCR RealScan 7875-7000/8000 Installation Guide

06/03 AIP-00342 Release B

20 of 56

20571B

Top Plate

Align the RealScan 7875 to the Checkstand

The measurements in this section refer to efficiency of scanning, by eliminating exposed edges

which would catch a product during the recommended “power slide” scanning technique thus

slowing down the cashier. Scaling requirements are quite separate and less vigorous, per the

section above: “Install RealScan 7875”.

FOR EFFICIENT SCANNING:

The leading edge of the Top Plate must be flush or up to 1/16 in. (0.15 cm) below the top of the

checkstand. The trailing edge of the Top Plate must be flush or up to 1/16 in. (0.15 cm) above

the top of the checkstand.

Note: The four adjustable support posts on the Scale Support Bar Assembly are set at the

factory. Do not attempt to adjust the Top Plate using these posts. Adjust the checkstand supports

to align the Top Plate with the checkstand.

If the Top Plate is properly aligned with the checkstand, an item should easily slide from the

checkstand onto the Top Plate and then from the Top Plate onto the checkstand. The following

illustration shows this alignment.

Page is loading ...

NCR RealScan 7875-7000 Installation guide

This manual is also suitable for

NCR RealScan 7875-7000 Installation guide

Related papers

Other documents