Lexmark 6500E Maintenance Manual

6500e

Maintenance Guide

June 2011 www.lexmark.com

Contents

Maintaining the scanner..............................................................................3

Cleaning the exterior of the scanner.........................................................................................................3

Cleaning the scanner glass........................................................................................................................3

Cleaning the ADF glass..............................................................................................................................4

Cleaning the ADF parts..............................................................................................................................4

Cleaning the touch screen.........................................................................................................................8

Storing supplies.........................................................................................................................................8

Checking the status of supplies.................................................................................................................9

Checking the status of supplies from the scanner control panel........................................................................9

Checking the status of supplies from a network computer................................................................................9

Ordering supplies......................................................................................................................................9

Ordering scanner supplies...................................................................................................................................9

Ordering printer supplies..................................................................................................................................10

Replacing supplies...................................................................................................................................13

Replacing the separator pad.............................................................................................................................13

Securing the memory before moving the scanner..................................................................................14

Statement of Volatility......................................................................................................................................14

Erasing volatile memory....................................................................................................................................15

Erasing non-volatile memory............................................................................................................................15

Erasing scanner hard disk memory...................................................................................................................16

Moving the scanner.................................................................................................................................16

Before moving the scanner...............................................................................................................................16

Moving the scanner to another location...........................................................................................................16

Shipping the scanner.........................................................................................................................................17

Contents

Maintaining the scanner

Periodically, certain tasks are required to maintain optimum print quality.

Cleaning the exterior of the scanner

1 Make sure the scanner is turned off and unplugged from the wall outlet.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner,

unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.

2 Remove paper from the standard exit bin.

3 Dampen a clean, lint-free cloth with water.

Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the

scanner.

4 Wipe only the exterior of the scanner, including the exit tray.

Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your scanner.

5 Make sure the paper support and exit tray are dry before using the scanner.

Cleaning the scanner glass

Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.

1 Slightly dampen a soft, lint-free cloth or paper towel with water.

2 Open the scanner cover.

1 White underside of the scanner cover

2 Scanner glass

3 Wipe the scanner glass until it is clean and dry.

4 Wipe the white underside of the scanner cover until it is clean and dry.

5 Close the scanner cover.

Maintaining the scanner

Cleaning the ADF glass

1 Slightly dampen a soft, lint-free cloth or paper towel with water.

Notes:

• You may also dampen a paper towel with ammonia-free, deionized glass cleaner.

• The cleaning kit for the scanner glass could also be used for this task.

2 Open the ADF cover.

3 Wipe the upper and lower ADF glass until they are clean and dry.

4 Close the ADF cover.

Cleaning the ADF parts

Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan

quality issues and false paper jam messages.

Maintaining the scanner

When cleaning ADF parts, use the cleaning kit that came with the scanner.

1 Remove the cleaning kit from its container under the exit tray.

2 Unpack and unfold the cleaning cloth.

3 Open the ADF cover.

4 Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed.

1 Two rollers that do not rotate freely

2 Six rollers that rotate freely

Maintaining the scanner

a To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning

cloth.

b To clean the rollers that rotate freely, wipe the rollers until all residue is removed.

Maintaining the scanner

5 Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed.

1 Six rollers that do not rotate freely

2 Six rollers that rotate freely

a To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will

reposition the other rollers that do not rotate freely.

Maintaining the scanner

b To clean the rollers that rotate freely, wipe the rollers until all residue is removed.

6 Wait for 3 minutes to let the rollers dry.

Cleaning the touch screen

Clean the scanner touch screen regularly to remove fingerprints and smudges.

1 Make sure the scanner is turned off and unplugged from the wall outlet.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner,

unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.

2 Remove the cleaning kit from the compartment under the exit tray.

3 Unpack the cleaning kit.

4 Wipe the touch screen with the wet cloth first, and then with the dry cloth.

Warning—Potential Damage: Do not use liquids, household cleaners, or detergents, as they may damage the touch

screen.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you

are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity above 80%

Maintaining the scanner

• Salty air

• Corrosive gases

• Heavy dust

Checking the status of supplies

A message appears on the display when a replacement supply item is needed or when maintenance is required.

Checking the status of supplies from the scanner control panel

From the home screen, touch Status/Supplies > View Supplies.

Checking the status of supplies from a network computer

Note: The computer must be connected to the same network as the scanner.

1 Type the scanner IP address or host name in the address field of your Web browser.

If you do not know the IP address or host name of the scanner, then you can:

• View the information on the scanner control panel home screen, or in the TCP/IP section under the

Networks/Ports menu.

• Print a network setup page or menu settings page and locate the information in the TCP/IP section.

2 Click Device Status.

The Device Status page appears, displaying a summary of supply levels.

Ordering supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies

dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the

place where you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.

Ordering scanner supplies

Ordering a cleaning kit

Clean the ADF parts periodically to maintain the optimal performance of the device.

Part name Part number

ADF feed roller cleaning cloth 16J0900

Maintaining the scanner

Ordering a separator pad

When Replace separator pad appears on the display, order a separator pad.

Part name Part number

Separator pad 40X6447

Ordering printer supplies

Ordering print cartridges

When 88 Cartridge low appears or when the print becomes faded:

1 Remove the print cartridge.

2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.

3 Reinsert the cartridge and continue printing.

Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.

Recommended print cartridges

Part name Lexmark Return Program Cartridge Regular cartridge

For the US and Canada

Print cartridge T650A11A T650A21A

High-yield print cartridge T650H11A T650H21A

Extra-high-yield print cartridge* T654X11A T654X21A

High-yield print cartridge for Label

applications

T650H04A Not applicable

Extra-high-yield print cartridge for Label

applications*

T654X04A Not applicable

For Europe, the Middle East, and Africa

Print cartridge T650A11E T650A21E

High-yield print cartridge T650H11E T650H21E

Extra-high-yield print cartridge* T654X11E T654X21E

High-yield print cartridge for Label

applications

T650H04E Not applicable

* Available for the T654 models.

Maintaining the scanner

Part name Lexmark Return Program Cartridge Regular cartridge

Extra-high-yield print cartridge for Label

applications*

T654X04E Not applicable

For the Asia Pacific Region

Print cartridge T650A11P T650A21P

High-yield print cartridge T650H11P T650H21P

Extra-high-yield print cartridge* T654X11P T654X21P

High-yield print cartridge for Label

applications

T650H04P Not applicable

Extra-high-yield print cartridge for Label

applications*

T654X04P Not applicable

For Latin America

Print cartridge T650A11L T650A21L

High-yield print cartridge T650H11L T650H21L

Extra-high-yield print cartridge* T654X11L T654X21L

High-yield print cartridge for Label

applications

T650H04L Not applicable

Extra-high-yield print cartridge for Label

applications*

T654X04L Not applicable

* Available for the T654 models.

Ordering a maintenance kit

When 80 Routine maintenance appears, order a maintenance kit. The maintenance kit contains all the items

necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

Notes:

• Using certain types of paper may require more frequent replacement of the maintenance kit.

• The charge roll, fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary.

• To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on

the fuser.

Part name Type Part number

Maintenance kit (T1 fuser) 100 V

110 V

220 V

40X4723

40X4724

40X4765

Maintenance kit (T2 fuser) 100 V

110 V

220 V

40X4766

40X4767

40X4768

Maintaining the scanner

Ordering charge rolls

When toner fog or background shading appears on printed pages, order replacement charge rolls.

Part name Part number

Charge roll assembly 40X5852

Ordering a fuser

To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on the fuser.

Part name Part number

T1 fuser 40X1870 (100 V)

40X4418 (110 V)

40X1871 (220 V)

T2 fuser 40X5853 (100 V)

40X5854 (110 V)

40X5855 (220 V)

Ordering a fuser wiper

When Replace wiper appears on the display, order a fuser wiper.

Part name Part number

Fuser wiper 40X4417

Ordering pick rollers

When the paper fails to properly feed from the tray, order new pick rollers.

Part name Part number

Pick rollers 40X4308

Ordering staple cartridges

Part name Part number

Staple cartridges–3 pack 25A0013

For more information, see the illustrations inside the stapler door.

Ordering a transfer roll assembly

When toner smudges appear on the front or back of printed pages, order a replacement transfer roller.

Maintaining the scanner

Part name Part number

Transfer roll assembly 40X1886

Replacing supplies

Replacing the separator pad

1 Turn the printer off, and then open the ADF cover.

2 Remove the separator pad.

3 Unpack the new separator pad, and then install it in the scanner.

Maintaining the scanner

4 Close the ADF cover.

5 Dispose of the old separator pad.

Securing the memory before moving the scanner

Statement of Volatility

Your scanner contains various types of memory that are capable of storing device and network settings, information

from embedded solutions, and user data. The following are the types of memory and the types of data they store:

• Volatile memory—Your device utilizes standard Random Access Memory (RAM) to temporarily buffer user data

during simple print and copy jobs.

• Non-volatile memory—Your device may utilize two forms of non-volatile memory: EEPROM and NAND (flash

memory). Both types are used to store the operating system, device settings, network information, scanner and

bookmark settings, and embedded solutions.

• Hard disk memory—Some devices have a hard disk drive installed. The scanner hard disk is designed for

device-specific functionality and cannot be used for long term storage for data that is not print-related. The hard

disk does not provide the capability for users to extract information, create folders, create disk or network file

shares, or FTP information directly from a client device. The hard disk can retain buffered user data from complex

scan, print, copy, and fax jobs, as well as form data, and font data.

There are several circumstances where you may want to erase the contents of memory of devices installed in the

scanner. A partial list includes:

• The scanner is being decommissioned.

• The scanner hard drive is being replaced.

Maintaining the scanner

• The scanner is being moved to a different department or location.

• The scanner is being serviced by someone from outside your organization.

• The scanner is being removed from your premises for service.

Disposing of a printer or scanner hard drive

Note: Not all printers or scanners have a hard disk installed.

In high-security environments, it may be necessary to take additional steps to ensure that confidential data stored on

the scanner hard disk cannot be accessed once the scanner—or its hard disk—is removed from your premises.

• Degaussing—Flushes the hard drive with a magnetic field that erases stored data

• Crushing—Physically compresses the hard disk to break component parts and render them unreadable

• Milling—Physically shreds the hard disk into small metal bits

Note: The only way to guarantee that all data is completely erased is to physically destroy each memory device on

which data could have been stored.

Erasing volatile memory

The volatile memory (RAM) installed in your scanner requires a power source to retain information. To erase the

buffered data, simply power down the device.

Erasing non-volatile memory

• Individual settings, device and network settings, security settings, and embedded solutions—Erase information

and settings by selecting Wipe All Settings in the Configuration menu.

• Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu.

1 Turn off the scanner.

2 Hold down and while turning the scanner on. Release the buttons only when the screen with the progress

bar appears.

The scanner performs a power-on sequence, and then the Configuration menu appears. When the scanner is fully

powered up, the touch screen displays a list of functions, instead of the standard home screen icons.

3 Touch Wipe All Settings.

The scanner will reboot several times during this process.

Note: Wipe All Settings securely removes device settings, solutions, jobs, faxes, and passwords in the scanner.

4 Touch Back > Exit Config Menu.

The scanner will power-on reset, and then return to normal operating mode.

Maintaining the scanner

Erasing scanner hard disk memory

Configuring Disk Wiping lets you remove residual confidential material left by scan, print, copy, and fax jobs, by securely

overwriting files that have been marked for deletion.

1 Turn off the scanner.

2 Hold down and while turning the scanner on. Release the buttons only when the screen with the progress

bar appears.

The scanner performs a power-on sequence, and then the Configuration menu appears. When the scanner is fully

powered up, the touch screen displays a list of functions, instead of the standard home screen icons.

3 Touch Wipe Disk, and then touch one of the following:

• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.

• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a

verification pass. A secure overwrite is compliant with the DoD 5220.22-M standard for securely erasing data

from a hard disk. Highly confidential information should be wiped using this method.

4 Touch Yes to proceed with disk wiping. A status bar will indicate the progress of the disk wiping task.

Note: Disk wiping can take from several minutes to more than an hour, during which the scanner will be unavailable

for other user tasks.

5 Touch Back > Exit Config Menu.

The scanner will power-on reset, and then return to normal operating mode.

Moving the scanner

Before moving the scanner

CAUTION—POTENTIAL INJURY: Before moving the scanner, follow these guidelines to avoid personal injury or

scanner damage:

• Turn off the scanner using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the scanner before moving it.

Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner

warranty.

Moving the scanner to another location

Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner

warranty.

CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage:

• Make sure your fingers are not under the scanner when you set it down.

• Put the scanner on a flat and stable surface.

• Before setting up the scanner, make sure there is adequate clearance around it.

Maintaining the scanner

The scanner can be safely moved to another location by following these precautions:

• Keep the scanner in an upright position.

• Avoid severe jarring movements.

• Make sure the scan bar is in the home position.

1 From the home screen, navigate to:

> Lock Scanner Head

2 Turn off the scanner and printer.

3 Lock the scan bar.

Shipping the scanner

When shipping the scanner, use the original packaging or call the place of purchase for a relocation kit.

Maintaining the scanner

Lexmark 6500E, MX6500e 6500e Maintenance Manual

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