Lexmark 6500E User manual

6500e

User's Guide

November 2012 www.lexmark.com

Machine type(s):

4036

Model(s):

310

Contents

Safety information.......................................................................................7

Learning about the printer...........................................................................9

Basic functions of the scanner...................................................................................................................9

Finding information about the scanner.....................................................................................................9

Selecting a location for the printer and the scanner...............................................................................10

Printer configurations.............................................................................................................................11

Understanding the ADF and scanner glass..............................................................................................12

Understanding the scanner control panel...............................................................................................13

Understanding the home screen................................................................14

Understanding the home screen.............................................................................................................14

Using the touch-screen buttons..............................................................................................................15

Customizing the home screen.....................................................................19

Finding the IP address of the scanner.....................................................................................................19

Accessing the Embedded Web Server.....................................................................................................19

Activating the home screen applications................................................................................................20

Exporting and importing a configuration using the Embedded Web Server...........................................22

Additional printer setup.............................................................................23

Installing a scanner communications card in the printer........................................................................23

Installing internal options in the scanner................................................................................................27

Installing hardware options.....................................................................................................................42

Attaching cables......................................................................................................................................44

Verifying printer setup............................................................................................................................45

Setting up the scanner software.............................................................................................................46

Setting up wireless printing.....................................................................................................................48

Preparing to set up the scanner on an Ethernet network.......................................................................54

Installing the scanner on an Ethernet network.......................................................................................55

Changing port settings after installing a new network Internal Solutions Port......................................57

Setting up serial printing.........................................................................................................................59

Minimizing your printer's environmental impact........................................62

Saving paper and toner...........................................................................................................................62

Contents 2

Saving energy..........................................................................................................................................63

Recycling..................................................................................................................................................65

Loading paper and specialty media............................................................67

Loading paper..........................................................................................................................................67

Setting the paper size and type...............................................................................................................78

Configuring Universal paper settings......................................................................................................80

Setting the ADF to detect multiple paper feeds......................................................................................80

Linking and unlinking trays......................................................................................................................80

Paper and specialty media guidelines.........................................................82

Paper guidelines......................................................................................................................................82

Supported paper sizes, types, and weights.............................................................................................85

Printing......................................................................................................90

Printing a document................................................................................................................................90

Printing from a flash drive.......................................................................................................................91

Printing on specialty media.....................................................................................................................93

Printing confidential and other held jobs................................................................................................95

Printing information pages......................................................................................................................96

Adjusting toner darkness.........................................................................................................................97

Canceling a print job................................................................................................................................97

Copying......................................................................................................99

Making copies.........................................................................................................................................99

Copying film photos..............................................................................................................................100

Copying on specialty media...................................................................................................................100

Customizing copy settings.....................................................................................................................101

Placing information on copies...............................................................................................................106

Canceling a copy job..............................................................................................................................107

Understanding the copy screens and options.......................................................................................107

E-mailing..................................................................................................111

Getting ready to e-mail.........................................................................................................................111

Creating an e-mail shortcut...................................................................................................................112

E-mailing a document............................................................................................................................113

Customizing e-mail settings...................................................................................................................114

Canceling an e-mail...............................................................................................................................115

Contents 3

Understanding e-mail options...............................................................................................................115

Faxing......................................................................................................118

Getting the scanner ready to fax...........................................................................................................118

Creating shortcuts.................................................................................................................................123

Sending a fax.........................................................................................................................................124

Using shortcuts and the address book..................................................................................................126

Customizing fax settings........................................................................................................................127

Canceling an outgoing fax.....................................................................................................................128

Understanding fax options....................................................................................................................129

Holding and forwarding faxes...............................................................................................................131

Scanning to an FTP address......................................................................133

Creating shortcuts.................................................................................................................................133

Scanning to an FTP address...................................................................................................................134

Understanding FTP options...................................................................................................................135

Scanning to a computer or flash drive......................................................138

Scanning to a computer........................................................................................................................138

Scanning to a flash drive........................................................................................................................139

Understanding the Scan Center features..............................................................................................139

Using the ScanBack Utility.....................................................................................................................140

Understanding scan profile options......................................................................................................140

Understanding printer menus...................................................................143

Menus list..............................................................................................................................................143

Supplies menu.......................................................................................................................................144

Paper menu...........................................................................................................................................144

Reports menu........................................................................................................................................158

Network/Ports menu.............................................................................................................................159

Security menu.......................................................................................................................................172

Settings menu........................................................................................................................................179

Help menu.............................................................................................................................................229

Maintaining the scanner...........................................................................231

Cleaning the exterior of the scanner.....................................................................................................231

Cleaning the scanner glass....................................................................................................................231

Cleaning the ADF glass..........................................................................................................................232

Contents 4

Cleaning the ADF parts..........................................................................................................................232

Cleaning the touch screen.....................................................................................................................236

Storing supplies.....................................................................................................................................236

Checking the status of supplies.............................................................................................................237

Ordering supplies..................................................................................................................................237

Replacing supplies.................................................................................................................................241

Securing the memory before moving the scanner................................................................................242

Moving the scanner...............................................................................................................................244

Administrative support............................................................................246

Finding advanced networking and administrator information.............................................................246

Checking the status of the scanner.......................................................................................................246

Checking the virtual display...................................................................................................................246

Setting up e‑mail alerts.........................................................................................................................246

Viewing reports.....................................................................................................................................247

Restoring factory default settings.........................................................................................................247

Clearing jams............................................................................................248

Avoiding jams........................................................................................................................................248

Understanding jam numbers and locations..........................................................................................248

200–201 paper jams..............................................................................................................................249

202–203 paper jams..............................................................................................................................250

230 paper jam.......................................................................................................................................252

231–239 paper jams..............................................................................................................................254

24x paper jam........................................................................................................................................256

250 paper jam.......................................................................................................................................257

260 paper jam.......................................................................................................................................258

281 paper jam.......................................................................................................................................259

283 paper jam.......................................................................................................................................260

2yy.xx paper jams..................................................................................................................................261

Troubleshooting.......................................................................................262

The indicator light is blinking................................................................................................................262

Understanding printer messages..........................................................................................................262

Solving basic printer problems..............................................................................................................280

Solving printing problems.....................................................................................................................281

Solving copy problems..........................................................................................................................284

Contents 5

Solving scanner problems.....................................................................................................................287

Solving fax problems.............................................................................................................................289

Solving home screen applications problems.........................................................................................293

Solving option problems........................................................................................................................293

Solving paper feed problems.................................................................................................................296

Solving print quality problems..............................................................................................................298

Embedded Web Server does not open.................................................................................................310

Contacting customer support................................................................................................................311

Notices.....................................................................................................312

Product information..............................................................................................................................312

Edition notice........................................................................................................................................312

Power consumption..............................................................................................................................316

Index........................................................................................................328

Contents 6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the scanner, follow these guidelines to avoid personal injury or

scanner damage:

• Turn off the scanner using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the scanner before moving it.

CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage:

• Make sure your fingers are not under the scanner when you set it down.

• Put the scanner on a flat and stable surface.

• Before setting up the scanner, make sure there is adequate clearance around it.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided

with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public

switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the scanner, then turn them off as well,

and unplug any cables going into the scanner.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

Safety information 7

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner,

unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and

faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learning about the printer

Basic functions of the scanner

When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups.

You can:

• Make quick copies, or change the settings on the touch screen to perform specific copy jobs.

• Send fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a USB flash memory device, or an FTP

destination.

• Scan documents and send them to another printer (PDF by way of FTP).

When the printer is converted into a multifunction device, all printer messages will be seen on the touch screen.

Finding information about the scanner

What are you looking for? Find it here

Initial setup instructions:

• Connecting the scanner to the printer

• Installing the scanner software

Setup documentation—The setup documentation came

with the scanner and is also available on the Lexmark

Web site at http://support.lexmark.com.

Additional setup and instructions for using the scanner:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring settings

• Viewing and printing documents and photos

• Setting up and using the scanner software

• Configuring the scanner on a network (depending on the

model)

• Caring for and maintaining the scanner

• Troubleshooting and solving problems

User's Guide—The User's Guide is available on the

Software and Documentation CD.

For updates, check our Web site at

http://support.lexmark.com.

Instructions for:

• Installing the scanner using Guided or Advanced wireless

setup

• Connecting the scanner to an Ethernet or a wireless network

• Troubleshooting scanner connection problems

Networking Guide—Open the Software and

Documentation CD that came with the scanner, and then

look for Printer and Software Documentation under the

Pubs folder. From the list of publications, click

Networking Guide.

Learning about the printer 9

What are you looking for? Find it here

Help using the scanner software Windows or Mac Help—Open a scanner software

program or application, and then click Help.

Click

?

to view context‑sensitive information.

Notes:

• The Help installs automatically with the scanner

software.

• The scanner software is located in the device

Program folder or on the desktop, depending on

your operating system.

Latest supplemental information, updates, and technical support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Telephone support

Lexmark Support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the Support Web

site or on the printed warranty that came with your

scanner.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact support so they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty

included with this scanner, or at

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with your printer.

Selecting a location for the printer and the scanner

When selecting a location for the printer and the scanner, leave enough room to open trays, covers, and doors. If you

plan to install any options, then leave enough room for them also. It is important to:

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer and the scanner:

– Within the distance allowed by the length of the Ethernet cable.

– Away from the direct airflow of air conditioners, heaters, or ventilators

– Free from direct sunlight, humidity extremes, or temperature fluctuations

– Clean, dry, and free of dust

Learning about the printer 10

• Allow the following recommended amount of space around the printer and the scanner for proper ventilation:

5

1

3

2

4

5

1

3

2

4

1 Right side 31 cm (12 in.) 1 Rear 2.5 cm (1 in.)

2 Left side 31 cm (12 in.) 2 Front 2.5 cm (1 in.)

3 Front 51 cm (20 in.) 3 Right side 2.5 cm (1 in.)

4 Rear 31 cm (12 in.) 4 Left side 36.8 cm (14.5 in.)

5 Top 137 cm (54 in.) 5 Top 55.9 cm (22 in.)

Printer configurations

CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and

faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

1

2

678

4

5

3

1 Scanner exit tray

2 Automatic Document Feeder (ADF)

3 Scanner cover

4 Standard exit bin

Learning about the printer 11

5 Standard paper tray

6 Scanner glass

7 Keypad

8 Scanner control panel

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF) Scanner glass

Use the ADF for multiple pages, including duplex pages.

Note: You may also load business cards into the ADF.

Use the scanner glass for single pages or book pages, small items

(such as business cards, postcards or photos), transparencies,

photo paper, or thin media such as magazine clippings.

Using the ADF

• Load letter‑ and A4‑size documents into the ADF facedown, long edge first.

• Load legal‑ and A3‑size documents into the ADF facedown, short edge first.

• Load up to 100 sheets of plain paper in the ADF input tray.

• Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper.

• Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.).

• Scan documents with different paper sizes (letter and legal).

• Scan media weights of 52–120 g/m

2

(12–34 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF. Place these items on the scanner glass.

Using the scanner glass

• Place a document facedown on the scanner glass in the lower left corner.

• Scan or copy documents up to 114 mm x 140 mm (4.5 x 5.5 in.) to 216 x 356 mm (8.5 x 11 in.).

• Copy books with the book spine on the lower right corner of the scanner glass.

Learning about the printer 12

Understanding the scanner control panel

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3

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JKL

6

MNO

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GHI

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PQRS

8

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1

Item Description

1 Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages

2 Indicator light

• Off—The power is off.

• Blinking green—The scanner is warming up, processing data, or printing.

• Solid green—The scanner is on, but idle.

• Blinking red—Operator intervention is needed.

3 Sleep Enables Sleep mode

The following are the statuses of the indicator light and the Sleep button:

• Entering or waking from Sleep mode—The indicator light is illuminated solid green, Sleep button

is unilluminated.

• Operating in Sleep mode—The indicator light is illuminated solid green, Sleep button is

illuminated solid amber.

The following actions wake the printer from Sleep mode:

• Touching the screen or pressing any button

• Opening an input tray, cover, or door

• Sending a print job from the computer

• Performing a power‑on‑reset with the main power switch

4 Keypad Lets you enter numbers, letters, or symbols on the display

5 USB port Lets you insert a USB flash drive to send data or to save scanned images.

For instructions on how to use the USB port, see “Printing from a flash drive” on page 91.

6 Submit Lets you submit changes made in the scanner settings

7 Stop/Cancel Stops all scanner activity

Note: A list of options is displayed once Stopped appears on the display.

8 Home Lets you navigate back to the home screen

Learning about the printer 13

Understanding the home screen

When the scanner is turned on, the display shows a basic screen, referred to as the home screen. Touch the home

screen icons or buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond

to messages.

Note: Icons and buttons appearing on the home screen may vary depending on your home screen customization

settings, administrative setup, and active embedded applications.

Touch To

Copy Open the Copy menus.

E-mail Open the E-mail menus.

Fax Open the Fax menus.

Open the scanner menus. These menus are available only when the scanner is in Ready state.

FTP Open the File Transfer Protocol (FTP) menus.

Status message bar

• Show the current status such as Ready or Busy.

• Show printer conditions such as Cartridge Low.

• Show intervention messages so the scanner and printer can continue processing.

Status/Supplies

• Display a warning or error message whenever the printer requires intervention to continue

processing.

• Access the messages screen for more information.

USB Display the files on a USB drive.

Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Held Jobs Display all current held jobs.

Other buttons that may appear on the home screen:

Understanding the home screen 14

Touch this To

Release Held Fax Access the list of held faxes.

This button appears only when there are scheduled held faxes.

Lock Device Enter the correct password to lock the scanner control panel.

This button appears when the scanner is unlocked and password has

been set.

Unlock Device Enter the correct password to unlock the scanner control panel.

This button appears when the scanner is locked.

Cancel Jobs Open the Cancel Jobs screen. The Cancel Jobs screen shows three

headings: Print, Fax, and Network.

The following options are available under the Print, Fax, and Network

headings:

• Print job

• Copy job

• Fax profile

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it which can

show only three jobs per screen. If more than three jobs exist in a

column, then an arrow appears enabling you to scroll through the jobs.

Change Language Launch the Change Language pop‑up window that allows you to change

the primary language of the scanner.

Using the touch-screen buttons

Note: Your screens and buttons may vary depending on your options and administrative setup.

Understanding the home screen 15

Sample touch screen

Button Function

Submit Submits changes made in the printer settings

Sample Copy Prints a sample copy

Right arrow

Scrolls to the right

Left arrow

Scrolls to the left

Home

Returns to the home screen

Right increase

Lets you select a higher value

Left decrease

Lets you select a lower value

Exit

Lets you exit from the current screen

Understanding the home screen 16

Button Function

Tips

Opens a context-sensitive Help dialog on the touch screen

Other touch-screen buttons

Button Function

Accept

Saves a setting

Cancel

• Cancels an action or a selection

• Exits a screen and lets you return to the previous screen without saving changes

Reset

Resets values on the screen

Unselected radio button

Indicates that an item is not selected

Selected radio button

Indicates a selection

Search

Lets you search current held jobs

Warning

Indicates a warning or error condition

Understanding the home screen 17

Features

Feature Description

Menu trail line:

Menus > Settings > Copy Settings >

Number of Copies

A Menu trail line is located at the top of each menu screen. This feature shows the

path taken to arrive at the current menu.

Touch any of the underlined words to return to that menu or menu item.

The Number of Copies is not underlined since this is the current screen. If you touch

an underlined word on the Number of Copies screen before the Number of Copies

is set and saved, then the selection is not saved, and it does not become the default

setting.

Attendance message alert

If an attendance message affects a function, this icon appears and the red indicator

light blinks.

Understanding the home screen 18

Customizing the home screen

Notes:

• Your home screen, icons, and buttons may vary depending on your home screen customization settings,

administrative setup, and active embedded applications. Some applications are supported only on select printer

models.

• There may be additional solutions and applications available for purchase. To learn more, visit

www.lexmark.com or inquire from the place where you purchased the printer.

Finding the IP address of the scanner

Notes:

• Make sure your scanner is connected to a network or to a print server.

• An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

You can find the scanner IP address:

• From the top left corner of the scanner home screen.

• From the TCP/IP section in the Network/Ports menu.

• By printing a network setup page or menu settings page, and then finding the TCP/IP section.

Accessing the Embedded Web Server

Type your scanner IP address or host name in the address field of your Web browser.

Note: If you do not know the IP address or host name of the scanner, then you can:

• View the information on the scanner control panel home screen, or in the TCP/IP section under the Network/Ports

menu.

• Print a network setup page or menu settings page, and then locate the information in the TCP/IP section.

Showing or hiding icons on the home screen

1 From the Embedded Web Server, click Settings > General Settings > Home screen customization.

A list of basic printer functions appears.

2 Select the check boxes to specify which icons appear on the scanner home screen.

Cleared check box items are hidden.

3 Click Submit.

Customizing the home screen 19

Activating the home screen applications

Forms and Favorites

For detailed information about configuring and using Forms and Favorites, visit the Lexmark Web site at

http://support.lexmark.com.

Icon Description

The application helps you simplify and streamline work processes by letting you quickly find and print

frequently used online forms directly from the home screen.

Note: The printer must have permission to access the network folder, the FTP site, or the Web site

where the bookmark is stored. From the computer where the bookmark is stored, use sharing,

security, and firewall settings to allow the printer at least a read access. For more information, see

the documentation that came with your operating system.

To configure Forms and Favorites, do the following:

1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > Forms and Favorites.

2 Define the bookmarks, and then customize the settings.

3 Click Apply.

To use the application, touch Forms and Favorites on the scanner home screen, and then navigate through form

categories, or search for forms based on a form number, name, or description.

Scan to Network

For detailed information about configuring and using Scan to Network, visit the Lexmark Web site at

http://support.lexmark.com.

Icon Description

The application lets you capture a digital image of a hard‑copy document and route it to a shared network

folder. You can define up to 30 unique folder destinations.

Notes:

• The printer must have permission to write to the destinations. From the computer where the

destination is specified, use sharing, security, and firewall settings to allow the printer at least a

write access. For help, see the documentation that came with your operating system.

• The Scan to Network icon appears only when one or more destinations are defined.

To configure Scan to Network, do the following:

1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > Scan to Network.

2 Specify the destinations, and then customize the settings.

3 Click Apply.

To use the application, touch Scan to Network on the scanner home screen, and then follow the instructions on the

scanner display.

Customizing the home screen 20

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