Polycom MGC-25 Release note

Brand: Polycom

Model: MGC-25

Type: Release note

This manual is also suitable for

MGC-25/50/100

MGC+50/100

Release Notes

Version 7.5

February 2006

DOC2134A

All text and figures included in this publication are the exclusive property of Polycom, Inc., and may not be copied, reproduced or used in

any way without the express written permission of Polycom, Inc. Information in this document is subject to change without notice.

This document also contains registered trademarks and service marks that are owned by their respective companies or organizations.

If you have any comments or suggestions regarding this document, please send them via e-mail to info@polycom.com.

Catalog No. DOC2134A

Version 7.5

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing,

Polycom, Inc. cannot assure the accuracy of such information. Changes and/or corrections to the information contained in this document

may be incorporated into future issues.

Table of Contents

Version 7.5 - New Features List............................................................1

Version 7.5 Upgrade Package Contents..............................................5

Prior to Installation and SW Upgrade..................................................6

Hardware Update Notice ................................................................................................6

Control Unit Update Notice ...................................................................................7

Version 7.5 Interoperability Table .................................................................................8

Software Upgrade Procedure.............................................................10

Upgrade Checklist ........................................................................................................10

MCU Disk Space Verification .....................................................................................10

Dongle Upgrade ...........................................................................................................11

Dongle Information ..............................................................................................11

Dongle Upgrade Instructions .........................................................................12

MGC-50/MGC-100 .......................................................................................12

MGC-25 .........................................................................................................13

Downloading the Dongle File ..............................................................................14

Installing the Dongle File .....................................................................................15

MGC Unit Software Upgrade Procedure .....................................................................16

Upgrading from a Version using Password for Entry Queue Routing .................16

Upgrading from a Version using Numeric ID for Entry Queue Routing .............17

Removal of Redundant Configuration Files ................................................................17

Downloading the Software to the MCU ......................................................................17

Installing the MGC Manager Software ........................................................................19

Manual Installation of the Default Message Services ..................................................19

Updating the Entry Queue Services .............................................................................20

Detailed Description - Video...............................................................21

Video Support for Start Conference requires Chairperson ..........................................21

Detailed Description .............................................................................................21

Detailed Description - General ...........................................................23

Network Time Protocol (NTP) for XPEK Systems .....................................................23

Detailed Description .............................................................................................23

Secure Socket Layer (SSL) ..........................................................................................25

Detailed Description .............................................................................................25

H.239/People+Content Star Cascading ........................................................................30

Detailed Description .............................................................................................30

Ad Hoc Auto Cascade ..................................................................................................31

Detailed Description .............................................................................................31

Monitoring Auto Cascaded Conference Links ..............................................33

Limitations ............................................................................................................33

Faulty Participant in Red .............................................................................................34

Detailed Description .............................................................................................34

MGC Release Notes - Version 7.5

HTTP File Transfer Mode ...........................................................................................35

Detailed Description ............................................................................................ 35

Same Layout Option in Video Switching Conferences ...............................................36

Direct IP Dial-in ..........................................................................................................37

Detailed Description ............................................................................................ 37

Direct End Point Dialing ......................................................................................37

IP to ISDN Gateway Call (without Gatekeeper) ..................................................37

SIP Factory ..................................................................................................................38

Detailed Description ............................................................................................ 38

Nortel Environment Flag Settings ............................................................................... 40

MGC+ Predefined IP only Entry Queues and Meeting Rooms ..................................41

Corrections, Pending Issues and Limitations...................................43

Corrections between Versions V.7.0.2 and V.7.5 ....................................................... 43

Corrections between Versions V.7.0.1 and V.7.0.2 .................................................... 44

Corrections between Versions V.7.0 and V.7.0.1 ....................................................... 47

Version 7.5 Pending Issues .......................................................................................... 49

Version 7.5 System Limitations ..................................................................................54

Appendix A - Falcon Diagnostic Tool................................................65

Detailed Description ............................................................................................ 65

Test Description ........................................................................................................... 66

Starting the Falcon Diagnostic Tool ............................................................................70

Falcon Main Window ..........................................................................................70

Setting the Log Files Path ....................................................................................73

Connecting to an MCU ........................................................................................74

Running Diagnostic Tests ............................................................................................75

Test Results ................................................................................................................. 79

Disconnecting from the Falcon Diagnostic Tool .........................................................80

Appendix - Adding an MCU to the Network ..............................................................81

Test Glossary ............................................................................................................... 82

Log File Report Examples ........................................................................................... 83

Version 7.5 - New Features List

The following table lists the new features in Version 7.5.

Table 1: New Features List

Category Feature Name Description

Video H.264 SD/HD in Video

Switching conferences

H.264 Standard Definition (SD), High

Definition (HD) and VSX 8000 (version

8.0) HRR resolutions are supported in

Video Switching conferences.

Set the system.cfg flag:

ENABLE_HD_SD_IN_FIXED_MODE=

YES (default =NO). When YES, the

Highest Common mode is enabled.

Video Increased Frame Rate in

H.264 CP conferences

Higher Frame rates in H.264 CP

conferences. The MCU now supports

frame rates up to 30 FPS in CP

conferences.

Video H.264 up to 2 Mbps in

VideoSwitching

Conferences

In H.264 VideoSwitching Conferences,

the maximum Line Rate capability is

1920 Kbps.

Supported in MGC version 7.03.

Video H.264 Fixed Mode H.264 Fixed mode can be used with

cascaded conferences by setting the

H.264_VSW_AUTO flag to YES. These

flag settings forces all endpoints to use

predefined conference resolution and

frame rates.

Video Video Support for Start

Conference requires

Chairperson

This feature is now available for video

conferences.

When the conference is set to Wait for

Chairperson and participants connect to

the conference before the chairperson,

the conference is placed on hold.

IP H.323 dial-out automatic

redial

When an H.323 dial-out call fails to

connect because the endpoint could not

be reached (for example, the endpoint is

busy), the system can be set to

automatically redial the endpoint.

Set the system.cfg flag:

ENABLE_H323_REDIAL=YES.

IP Direct IP Dial-in The MCU supports two new IP Dial-in

methods:

• Direct Endpoint Dialing (Without

Gatekeeper)

• IP to ISDN Gateway Call (without

Gatekeeper)

MGC Release Notes - Version 7.5

IP SIP REINVITE SIP protocol allows ways of changing

one or more parameters in an existing

session. It is performed by sending a

REINVITE request with the desirable

mode to the other SIP entities in the

conference.

Version 7.5 supports the SIP REINVITE

request sent by the remote SIP endpoint

to the MGC in the following instances:

• Party Media - change in the

participant’s IP address.

• Conference Media - change in the

participant status that is informed to

the conference, such as mute and

hold.

• Change Mode - changes that affect

the conference media and may affect

other participants as a result, such as

change in the video protocol.

• Later Video - Upgrade the SIP

connection from audio only to video.

IP SIP OPTIONS Support for SIP RFC-3261 (OPTIONS)

that allows a UA (User Agent) to query

another UA or a proxy server for its SIP

and media capabilities.

10.

IP SIP REFER Support for SIP RFC-3265 (REFER) that

instructs the recipient of the REFER

request to contact a third party using the

contact information included with the

REFER request. This allows any SIP UA

to send the URI of another UA to the

conference and instructs the conference

to create a new dial-out participant and

dial to it.

11.

IP SIP Factory Allows SIP endpoints to create ad hoc

conference and automatically connect to

the conference.

12.

IP Microsoft LCS support This version supports multipoint SIP

conferencing in a Microsoft environment:

• Microsoft LCS 2005, SP1,

• Office Communicator version 1.0,

• Windows Messenger version 5.1,

• Installed desktop and group video

conferencing systems PVX versions

8.0 & 8.0.1; VSX 8.0 & 8.0.3.

• MGC Manager 7.5

Note: This product requires purchase of

a license.

Table 1: New Features List (Continued)

Category Feature Name Description

Version 7.5 - New Features List

13.

Microsoft LCS support

(con’t)

With MGC 7.5 (MS integrator phase 3)

Polycom now supports the full set of OC

Conferencing capabilities based on the

MS SIP-CX protocol.

For a detailed description of the Microsoft

solution see the Microsoft Deployment

Guide.

14.

IP IP Bridge Higher

Capacity

The maximum bridge capacity in IP

Video Switching conferences is

increased.

15.

IP Nortel The system automatically detects the

Nortel environment and changes the

working mode accordingly (no need to

set the Nortel flag in the system.cfg).

However, if you do not see video with the

Nortel endpoints, you may need to

modify three flags in the system.cfg file.

Note: This product requires purchase of

a license.

16.

IP H.323 FECC T.140 Closed Captioning is supported

with H.323 FECC.

17.

General Network Time Protocol

(NTP) for XPEK

Systems

The Network Time Protocol (NTP) allows

the MCU to synchronize the internal

MCU control unit’s clock with an external

NTP server to assure accurate time and

synchronized controls.

18.

General Secure Socket Layer

(SSL)

SSL (Secure Socket Layer) enables

secure HTTP connection on MCU’s with

XPEK Operating Systems. Available on

the MGC Manager, WebCommander and

API calls.

19.

General H.239/People+Content

Star Cascading

H.239/People+Content Star Cascading is

available with H.320 (ISDN and MPI) &

H.323 Video Switching conferences.

20.

General Ad Hoc Auto Cascade Ad Hoc conferences can be

automatically cascaded. When an

identical Numeric ID is used for each

conference, the WebCommander

automatically cascades the conferences.

21.

General Faulty Participant

Marked in Red

A “Faulty” participant connected to a

conference has their background color

marked red for improved visibility.

22.

General HTTP File Transfer

Mode

Transfer of files using HTTP mode can

be used in addition to FTP mode of

operation.

23.

General Same Layout Option in

Video Switching

Conferences

Video Switching conferences support the

Same Layout mode.

Table 1: New Features List (Continued)

Category Feature Name Description

MGC Release Notes - Version 7.5

24.

General Circular Resource

Mapping

When the MCU is set to circular mode,

Audio+ and Video+ card resources are

allocated onto the next sequential unit

that is free on a plus (+) card.

Set the system.cfg flag:

CIRCULAR_MAPPING_MODE_FOR_

AUDIO_VIDEO_PLUS=YES (default

=YES).

25.

General MGC+ Predefined IP

Only Entry Queues and

Meeting Rooms

The MGC+ unit is shipped with two Entry

Queues and eight Meeting Rooms and

the appropriate EQ and IVR Services.

26.

General New Diagnostic tool

(Falcon)

The Falcon diagnostic tool is an add-on

to the MGC Manager application that

enables you to run diagnostic tests on

the hardware of MGC. The Diagnostic

Tool option is accessed from the Options

menu in the MGC Manager application.

Table 1: New Features List (Continued)

Category Feature Name Description

Version 7.5 Upgrade Package Contents

Version 7.5 upgrade package includes the following items:

• MGC Software CD

— MGC Manager software

— MGC unit software

— External DB Tools

• Documentation describing how to work with an external database application

for Ad Hoc Conferencing and Conference Access Authentication

• Sample Scripts for working with an external database application

— IVR

• Default Message Services in English

• Message Services in Spanish

• Voice Messages in both *.wav and *.aca format

— File: system.cfg

• MGC Documentation

— Version 7.5 Release Notes

— MGC Manager User’s Guide, Volume I

— MGC Manager User’s Guide, Volume II

— MGC Manager User’s Guide, VoicePlus Edition

— MGC Administrator’s Guide

— MGC-50/MGC-100 Getting Started Guide

— MGC+50/MGC+100 Getting Started Guide

— MGC-25 Getting Started Guide

— MGC-50/MGC-100 Hardware and Installation Guide

— MGC+50/MGC+100 Hardware and Installation Guide

— Microsoft—Polycom Deployment Guide, Phase I

— Nortel—Polycom Deployment Guide, Phase I

MGC Release Notes - Version 7.5

Prior to Installation and SW Upgrade

Reservations are automatically restored after software upgrade and you therefore do not

need to Restore reservations. It is recommended that you backup reservations using the

Reservations Backup utility. Reservation backups are not compatible between versions,

therefore you should backup reservations before and after upgrade.

Hardware Update Notice

Please make sure the hardware listed below is used with the listed MGC version and MGC

Manager versions:

# Board Type

H/W

Version

MGC Versions SIP H.264 H.239 AES

MGC-50/MGC+50/MGC-100/MGC+100

Audio 12/24*

V1.04-7 V5.0 and later

n/a n/a n/a n/a

Audio+12/24

V1.04-7

& V1.23

V5.17,

V6.03 and later

n/a n/a n/a n/a

Audio 24/48*

V1.04-7 V5.0 and later

n/a n/a n/a n/a

Audio+24/48

V1.04-7,

& V1.23

V5.17,

V6.03 and later

n/a n/a n/a n/a

Audio 48/96*

V1.04-7 V5.0 and later

n/a n/a n/a n/a

Audio+48/96

V1.04-7,

& V1.23

V5.17,

V6.03 and later

n/a n/a n/a n/a

Video+8

V1.23–

V1.31

V5.0 and later

n/a n/a n/a n/a

Video+8 V2.03 V5.17,

V6.03 and later

n/a n/a n/a n/a

IP12 V1.45 V5.0 and later

NO YES YES NO

10.

IP24 V2.01-4

V2.21-5

V5.0 and later

YES

YES NO

11 .

IP48 V4.22-5 V5.0 and later

YES YES YES YES

12.

IP+12 V4.43 V6.03 and later

YES YES YES YES

13.

IP+24 V4.43 V6.03 and later

YES YES YES YES

14.

IP+48 V4.44 V6.03 and later

YES YES YES YES

15.

IP48 I/O*

V1.01 &

V1.21

V5.0 and later

YES YES YES YES

16.

IP+48 I/O*

V1.21 V6.0 and later

YES YES YES YES

17.

MUX+10 V4.42 V7.0 and later

n/a n/a n/a

YES

Prior to Installation and SW Upgrade

*1—These cards are not supported with the MGC+50/100. Only Audio+12/24, Audio+24/48 and

Audio+48/96 are supported with the MGC+50/100.

*2—Does not work with the new IP+ card V4.43 (IP+12/24/48)

*3—Backward compatible; shipped with IP+ V4.43 (MGC 7.0.0)

Please be aware that upgrading the MGC-100 hardware may require upgrading the power

supplies (the MGC-50 has one 600W power supply). As a general guideline:

• Each board consumes up to 40W apart from video boards.

• The Video+8 board consumes 75W, the Video6 board (older video board) consumes

55W and the Dual Video (2 Video6 boards tied together) consumes 110W.

• The Control Unit consumes 30W.

• Each older power supply unit (marked as PWR on its front panel) provides 300W (AC

& DC).

• Each new power supply unit (marked as POWER on its front panel) provides 450W

(AC & DC).

Control Unit Update Notice

The MCU Control unit must have at least 128 MB of memory to run MCU Version 7.5 and

later.

18.

MUX+20 V4.43 V7.0 and later

n/a n/a n/a

YES

19.

MUX+40 V4.44 V7.0 and later

n/a n/a n/a

YES

MGC-25

20.

IPN V1.24 &

V1.26

V5.0 and later

YES YES YES YES

21.

IPN V1.41 V6.11, V7.0 and

later

YES YES YES YES

22.

AUDIO-A V1.04 V5.0 and later

YES YES YES YES

23.

AUDIO-A V1.21 V6.11, V7.0.1

and later

YES YES YES YES

# Board Type

H/W

Version

MGC Versions SIP H.264 H.239 AES

MGC Release Notes - Version 7.5

Version 7.5 Interoperability Table

The following table lists the devices with which Version 7.5 was tested.

Table 1: Version 7.5 Interoperability List

Device Version

Gatekeepers/Proxies

Polycom PathNavigator 5.20, 6.0 and 7.0

Cisco gatekeeper 12.2 (tested in version 7.01)

Radvision ECS gatekeeper 3.5.1.2

Tandberg gatekeeper N2.0 (tested in version 7.01)

Microsoft LCS SIP proxy 2003 and 2005

Nortel MCS 5100 and 5200

Iptel proxy

MCUs and Call Managers

Cisco Call Manager 4.0.1 and 5.0 (tested in version 7.01)

Tandberg MCU D3.4 (tested in version 7.01)

Tandberg MPS 1.1 (tested in version 7.01)

Radvision viaIP MCU 3.5 and 3.6 (tested in version 7.01)

Gateways

Cisco IP gateway 12.3 (tested in version 7.01)

Radvision viaIP gateway 2.0.1.8 (tested in version 7.01)

Tandberg gateway 2.1 (tested in version 7.01)

Dilithium DTG2000 3G gateway (tested in version 7.01)

Ericsson VIG 3G gateway 1.5 (tested in version 7.01)

Polycom Office Products

Polycom PCS 7.0 (tested in version 7.01)

Polycom GMS 6.0 and 7.0 (tested in version 7.01)

Polycom WebOffice 6.02.03 and 7.0 (tested in version 7.01)

Endpoints

Polycom ViaVideo1 6.0.01288

Polycom ViaVideo 2 6.0.01288

Polycom PVX 6.0.01288 and 8.0.0.0521

Polycom VS512 7.5.2

Polycom VSSP128 7.5.2

Prior to Installation and SW Upgrade

Polycom VSSP384 7.5.2

Polycom VS EX 6.04

Polycom VS FX 6.04

Polycom VS4000 6.04

Polycom V500 7.52 and 8.0

Polycom V500 Pal 7.52 and 8.0

Polycom VSX3000 7.52 and 8.0

Polycom VSX7000 7.52 and 8.0

Polycom VSX8000 7.52 and 8.0

Polycom iPower 600 6.0.315

Polycom iPower 900 6.0.315

Polycom iPower 9000 6.0.315

Aethra VegaStar Gold 5.1.15 (tested in version 7.01)

Sony PCS1 2.30 and 2.41

Tandberg 1000 B9.0

Tandberg 500 E4.0 (tested in version 7.01)

Tandberg 6000 B B9.0

Tandberg 6000 E E4.1 (tested in version 7.01) and E4.2 &

E5.0

Tandberg 6000 F MXP F2.3,F2.5 (tested in version 7.01) and E4.2

& E5.0

Tandberg 800 B9.0

Tandberg 880 B B9.0

Tandberg 880 E E4.1, E4.2 (tested in version 7.01) and

E4.2 & E5.0

Tandberg 880 F MXP F2.3, F2.5 (tested in version 7.01) and E4.2

& E5.0

VCON Cruiser 4.6 (tested in version 7.01)

VCON Escort 4.6 (tested in version 7.01)

VCON Falcon IP 0301.m01.d08.h10 (tested in version 7.01)

VCON MC8000 4.6 (tested in version 7.01)

VCON Vigo 5.10.0085 (tested in version 7.01)

VCON vPoint 6.0 (tested in version 7.01)

MS Windows messenger (SIP) 5.0.381

Nortel SW client (SIP) 3.0 and 3.1

Table 1: Version 7.5 Interoperability List (Continued)

Device Version

MGC Release Notes - Version 7.5

Software Upgrade Procedure

Upgrade Checklist

Prior to upgrading to Version 7.5 it is recommended you perform the following steps:

1. Verify the amount of free disk space on the MCU, see “MCU Disk Space Verification”

below. This step is required for older MCUs with PSOS operating systems only.

2. Backup configuration and Reservations, see the MGC Administrator’s Guide, Chapter

3. Removing a redundant configuration file see “Removal of Redundant Configuration

Files” on page 17

4. The system saves the network cards’ circuit ID assignment during the upgrade process.

However it is recommended that you document the network cards’ circuit ID

assignments and order.

5. Version 7.5 requires the installation of a hardware key (dongle) on the MCU. For

details see “Dongle Upgrade Instructions” on page 12.

6. Install the new MCU version. For details see “MGC Unit Software Upgrade

Procedure” on page 16.

7. Install the new system.cfg file, see MGC Administrator’s Guide, Chapter 5, Send File

section.

8. Install the new MGC Manager version. For details, see “Installing the MGC Manager

Software” on page 19.

9. Back up the configuration (Backup Configuration) and database files (Backup

Reservations) to create backups that are compatible to the new version.

MCU Disk Space Verification

IP Terminal can be used to verify the disk space on the MCU. This verification is applicable

to older systems running with PSOS operating system only.

To verify the disk space on the MCU:

1. Right-click the MCU icon, and then click IP Terminal.

The Donkey-COM window opens.

2. In the command line of the Donkey-COM window, type disk_stat and press Enter.

Software Upgrade Procedure

The system displays information about the MCU disk.

In case the number of Available Bytes is lower than 130,000, please contact support

before installing the new version.

Dongle Upgrade

Dongle Information

The MGC-50/100 is shipped with a dongle installed on COM1 of the rear panel. The

MGC-25 is shipped with a dongle installed on parallel port of the rear panel.

To verify if you have a dongle you are required to inspect the rear panel of the MCU as

shown in Figure 1. The dongle label also includes the dongle serial number.

Figure 1: MCU-100 & MCU-25 rear panels and their dongles

MGC Release Notes - Version 7.5

Figure 2: MCU+ 50 rear panel and Dongle location

The Dongle is backward compatible with current or previous MGC Manager versions.

Dongle Upgrade Instructions

For a major version, such as upgrading from version 5.xx, 6.xx and 7.xx, a new dongle file

must be loaded onto the MCU. To acquire the new dongle file, access the Polycom

Resource Center (“Downloading the Dongle File” on page 14) or contact your next level of

support. Version 7.5 requires a new dongle file, and this file should be loaded prior to the

upgrade.

MGC-50/MGC-100

•

Check the serial number of the dongle currently installed on the MCU (on the Dongle,

a white label either on the face or side lists the Serial No.); right-click the MCU icon,

and then click Dongle Information.

The Dongle Information dialog box opens, displaying the dongle's serial number and

the current MCU version.

The serial number displayed in the Dongle Information dialog box should match the

serial number of dongle as it appears in the name of the file sent to you (usually via

e-mail). If the numbers do not match, do not proceed with the upgrade process and

contact support.

ALARMS

COM2

COM1

KEYBOARD

MOUSE

VGA

LAN

POLYCOM

WARNING

Product warranty will

be void if seal label is

removed or damaged.

Software Upgrade Procedure

MGC-25

•

Before you upgrade the dongle, please check and record the assignment between the

ISDN Network Service and ISDN Network card.

• Check the serial number of the dongle currently installed on the MCU; right-click the

MCU icon, and then click System Configuration.

The serial number displayed in the System Configuration dialog box should match the

serial number of dongle as it appears in the name of the file sent to you (usually via

MGC Release Notes - Version 7.5

e-mail). If the numbers do not match, do not proceed with the upgrade process and

contact support.

Downloading the Dongle File

Prior to accessing the Polycom Resource Center Web site, retrieve from the MCU the

system serial number.

• The MCU-25/50/100 have a Polycom label with a Serial No. fixed on the rear panel.

To retrieve the Dongle File from a Polycom Web Site:

Access the Polycom Resource Center web site http://extranet.polycom.com/csnprod/

signon.html.

3. Enter your User ID and Password and click Sign In.

The Welcome to the Polycom Resource Center window appears.

4. Click MGC Product Activation.

The MGC Dongle Upgrade File window opens.

5. Enter the System Serial Number and Dongle Serial Number.

User ID and Password are required to access this site. If you do not have a User ID or

Password, please refer to your next level of support.

Software Upgrade Procedure

6. Click Download.

Save the new dongle file.

7. Click OK when Download is complete.

Installing the Dongle File

To Upgrade the Dongle:

1. Connect to the MCU.

2. Right-click the MCU icon, click MCU Utils, and then click Send Configuration File.

The Open dialog box opens.

3. Select the file <nnnn>.don from its location on your PC’s hard disk, and then click

Open.

The dongle is being upgraded.

4. Reset the MCU.

5. Connect to the MCU and verify that the dongle information was updated; right-click

the MCU icon, and then click Dongle Information.

The new version number should be listed in the MCU Version box.

When the following error message appears: “No Maintenance Agreement Found/

MGC Serial Number not Found”, please contact your next level of support.

MGC Release Notes - Version 7.5

MGC Unit Software Upgrade Procedure

You can run the installation from the CD, or you can copy the files to your hard drive, and

then select the hard drive/directory as the source files path.

Upgrading from a Version using Password for Entry Queue Routing

Version 7.5 uses Numeric ID as the routing method from Entry Queues to destination

conferences. If your current version uses conference or chairperson password for routing

from Entry Queues to destination conferences, when upgrading to Version 7.5, you must

modify the system.cfg file included in the software kit.

To upgrade the MCU version:

1. Download the MCU software to the MCU. For more details, see “MGC Unit Software

Upgrade Procedure”.

2. To route participants from the Entry Queue to the destination conference using the

conference or chairperson password, you must modify the system.cfg file included in

the software kit:

a. Open the system.cfg file located in the MCU software folder.

b. In the GREET AND GUIDE/IVR section, change the value of

QUICK_LOG_IN_VIA_ENTRY_QUEUE flag to YES.

c. Optional. To assign the same Numeric ID to different non concurrent

conferences, in the GENERAL section change the value of

RESERVATION_CONFERENCE_ID_UNIQUE to NO.

d. Save the file.

3. Send the “system.cfg” file to the MCU (MCU Utils -> Send File).

4. Reset the MCU.

5. Install the MGC Manager application Version 7.5.

6. In the MGC Manager application, list the IVR/Entry Queue Message Services.

7. For each listed Entry Queue Service, assign the appropriate voice messages in the new

Conference ID tab.

Before upgrading the MCU software version:

• If you do not have a dongle installed on your MCU, you must install it before upgrading to

version 7.X.X. For more information, please contact Support.

• A new dongle file must be loaded to the MCU to upgrade from version 5.XX or 6.XX to

version 7.X.X.

• Backup your configuration, including all Message Services.

• It is important to back up all reservations in the MCU. This is to safeguard against

reservations being lost. However, reservations backups can only be used with the same

version for which backups were created.

Entry Queue Password routing mode is required to run PCS version 7.0.0.

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Polycom MGC-25 Release note

Brand: Polycom

Model: MGC-25

Type: Release note

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Polycom MGC-25 Release note

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Polycom MGC-25 Release note

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