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ZQ300 Series

Zebra ZQ300 Series, ZQ310 User manual

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Repair Manual
ZQ310
Mobile Printer
P1099505-001 Rev. A
April, 2018
P1099505-001 • -ii •
This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties op-
erating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other
parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.
Product Improvements
Since continuous product improvement is a policy of Zebra Technologies Corporation, all specifications and signs are subject to change with-
out notice.
FCC Compliance Statement
Class B digital devices. Tested to comply with FCC standards for home or office use.
WARNING: Exposure to Radio Frequency radiation. To conform to FCC RF exposure requirements these devices shall be used in accordance
with the operating conditions and instructions listed in this manual. Note that there are several radio options available with these printers. Re-
fer to the Users Guide for more complete regulatory information.
NOTE: These units were tested with shielded cables on the peripheral devices. Shielded cables must be used with the units to insure compli-
ance.
Changes or modifications to this unit not expressly approved by Zebra Technologies Corporation could void the user’s authority to operate this
equipment.
Canadian Compliance Statement
These Class B digital apparatus comply with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
“IC:” before the equipment certification number signifies that the Industry Canada technical specifications were met. It does not guarantee that
the certified product will operate to the user’s satisfaction.
Agency Approvals and Regulatory Information
• Design Safety certified by TUV • FCC part 15 Class B
• Canadian STD RSS-210 • EN55024: European Immunity Standard
• EN60950-1: 2nd Ed. Safety Standard • NOM (Mexico)
• RCM (Australia/NZ) • EN55022 Class B European Electromagnetic Radiation Standard
• IP54 Rated • RoHS II
Liability Disclaimer
Inasmuch as every effort has been made to supply accurate information in this manual, Zebra Technologies Corporation is not liable for any er-
roneous information or omissions. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting
therefrom.
No Liability for Consequential Damage
In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product
(including hardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits,
business interruption, loss of business information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use
such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Because some states do not allow
the exclusion of liability for consequential or incidental damages, the above limitation may not apply to you.
Copyrights
The copyrights in this manual and the label print engine described therein are owned by Zebra Technologies Corporation. Unauthorized re-
production of this manual or the software in the label print engine may result in imprisonment of up to one year and fines of up to $10,000 (17
U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL®, ZPL II®, and ZebraLinktm programs; Element Energy Equalizer® Circuit; E3®; and AGFA fonts. Software © ZIH
Corp. All rights reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E3
Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.
Monotype®, Intellifont® and UFST® are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and
may be registered in certain jurisdictions.
Andy™ , CG Palacio™, CG Century Schoolbook™, CG Triumvirate™, CG Times™, Monotype Kai™, Monotype Mincho™ and Monotype Sung™ are trade-
marks of Monotype Imaging, Inc. and may be registered in some jurisdictions.
HY Gothic Hangul™ is a trademark of Hanyang Systems, Inc.
Angsana™ is a trademark of Unity Progress Company (UPC) Limited.
Andale®, Arial®, Book Antiqua®, Corsiva®, Gill Sans®, Sorts® and Times New Roman® are trademarks of The Monotype Corporation registered in
the United States Patent and Trademark Office and may be registered in certain jurisdictions.
Century Gothic™, Bookman Old Style™ and Century Schoolbook™ are trademarks of The Monotype Corporation and may be registered in certain
jurisdictions.
HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.
Univers™ is a trademark of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Li-
notype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.
Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdic-
tions.
TrueType® is a trademark of Apple Computer, Inc. registered in the United States Patent and Trademark Office and may be registered in certan
jurisdictions.
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod,
iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the
operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or
iPad may affect wireless performance.
Bluetooth® is a registered trademark of the Bluetooth SIG.
All other brand names, product names, or trademarks belong to their respective holders.
©2018 ZIH Corp.
Proprietary Statement
P1099505-001 • -iii •
Contents
Proprietary Statement .....................................................................................ii
Section 1: ZQ310 Introduction ....................................................................1-4
Printing Technology ........................................................................................1-5
Direct Thermal ................................................................................................1-5
Diagnostic Tools .......................................................................................... 1-7
Conguration Label Printout ...........................................................................1-7
Zebra Setup Utilities .......................................................................................1-7
Unit Test and Calibration Software .................................................................1-7
Factory Technical Support ..............................................................................1-7
Printing a Diagnostic Label .........................................................................1-8
Creating a Conguration Label .......................................................................1-8
Sample Conguration Label ...........................................................................1-8
Equipment Required For Zebra Setup Utilities .............................................. 1-10
Starting Zebra Setup Utilities ........................................................................ 1-10
Introduction to Zebra SetupUtilities ...........................................................1-10
ZQ310 Series Unit Test & Calibration ........................................................1-11
Equipment Required ......................................................................................1-11
Running The Software ...................................................................................1-11
Section 2: Replacement Procedures ........................................................2-12
Tools and Supplies .....................................................................................2-12
Top Cover Assembly (P1093600-001, P1093600-002) ...........................2-13
Repair Kits P1093300-010 & P1093600-005 ...........................................2-15
Repair Kit P1093600-007 .........................................................................2-22
Repair Kit P1093600-003 & -004 ............................................................2-26
Repair Kits P1093300-005, -006 & -007 .................................................2-29
Repair Kit P1093300-008 .........................................................................2-32
Repair Kits P1093300-012, -015, -016, -018, P1093400-002, -003 .......2-34
Repair Kit P1093300-013 .........................................................................2-45
Section 3: ZQ310 Congurator and Repair Kits ......................................3-46
Using The Product Conguration Code ........................................................3-46
Component Replacement Procedures ..........................................................3-46
Factory Repair And Parts Ordering Procedure .......................................3-47
Repair Services Contact Information ............................................................3-47
ZQ300 Series Product Conguration Code (PCC).......................................3-48
ZQ310 Replacement Kits ..........................................................................3-49
ZQ310 Exploded View .............................................................................3-50
ZQ310 Accessory Kits ..............................................................................3-51
Contents
P1099505-001 • Introduction • -1-4 •
Section 1: ZQ310 Introduction
Thank you for choosing our Zebra® ZQ310 Mobile Printer. You will nd this rugged
printer will become a productive and efcient addition to your workplace thanks to its
innovative design. Zebra Technologies is the leader in industrial printers with world-
class support for all of your bar code printers, software, and supplies.
This repair manual gives you the information you will need to repair the ZQ310,
including the Made for iPhone® (MFi) printers. MFi printers provide Apple co-processor
(MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate
and connect over Bluetooth®.
The ZQ310 printer uses CPCL and ZPL programming languages. To create
and print labels using the CPCL and ZPL languages, refer to the Mobile Printing
Systems CPCL Programming Manual and ZPL Programming Guide (available at
www.zebra.com/manuals)
ZQ300 Series Software Utilities:
• Zebra Net Bridge™ : printer conguration, eet management
• Zebra Setup Utility: single printer conguration, quick setup
• Zebra Mobile Setup Utility: Android-based setup tool
• Zebra Designer Pro: label design
• Zebra Designer Drivers: Windows® driver
• OPOS Driver: Windows driver
• Multiplatform SDK
(These utilities can be found at www.zebra.com and on the product CD.)
Unpacking and Inspection
Inspect the printer for possible shipping damage:
• Check all exterior surfaces for damage.
• Open the media cover (refer to “Loading the Media” in the Getting Ready to Print
section) and inspect the media compartment for damage.
In case shipping is required, save the carton and all packing material.
P1099505-001 • Introduction • -1-5 •
Reporting Damage
If you discover shipping damage:
• Immediately notify and le a damage report with the shipping company. Zebra
Technologies Corporation is not responsible for any damage incurred during
shipment of the printer and will not cover the repair of this damage under its
warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
Printing Technology
The ZQ310 uses the Direct Thermal method to print human readible text, graphics
and barcodes. It incorporates a sophisticated print engine for optimal printing under
all operational conditions.
Direct Thermal
Direct thermal printing uses heat to cause a chemical reaction on specially treated
media. This reaction creates a dark mark wherever a heated element on the
printhead comes in contact with the media. Since the printing elements are
arranged very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical,
highly legible characters and graphic elements may be created a row at a time as
the media is advanced past the printhead. This technology has the advantage
of simplicity, as there is no requirement for consumable supplies such as ink or
toner. However, since the media is sensitive to heat, it will gradually loose legibility
over long periods of time, especially if exposed to environments with relatively high
temperatures.
User Guide
Use of this manual presumes a familiarity with the ZQ310 printer. Complete
information regarding the operation, features and specications of the ZQ310
printer can be found in the ZQ300 Series User Guide which can be found on-line at
www.zebra.com/manuals.
P1099505-001 • Introduction • -1-6 •
Figure 1 - ZQ310 Overview
1
2
3
4
5
6
7
8
9
10
11
Note • Tapping the Zebra Print TouchTM icon with a Near Field Communication
(NFC) enabled smartphone will provide instant access to printer-specic
information. For more information about NFC and Zebra products, go to
http://www.zebra.com/nfc. Bluetooth pairing applications via NFC is
also possible. Please see Zebra Multi-platform SDK for more information.
Paper Feed Button
Power Button
USB Power Port
Gap Sensor
Black Bar Sensor
(Retail Only)
Media Cover
Platen
Printhead
Latch Release Button
Media Compartment
User Interface Indicators
Battery Pack
Print Touch (NFC) Icon
QR Code
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15 Tear Bar
14 12
13
15
P1099505-001 • Introduction • -1-7 •
Diagnostic Tools
This section of the Printer Repair Manual contains instructions for using the various
diagnostic tools available from Zebra and instructions on contacting technical support
services offered by Zebra.
Following sections contains explanations on the products conguration structure,
troubleshooting guide for isolating common printer problems, illustrated parts
breakdowns for specic models and specialized component replacement procedures.
Conguration Label Printout
The printer can create a conguration label which exercises all of the printhead’s
thermal elements and create a detailed report of the printer’s settings and any special
les that may be loaded into memory.
This Diagnostic label can be used as an initial tool to diagnose such basic printer
problems as missing printhead elements, missing or incorrect application les or
incorrect settings.
Zebra Setup Utilities
Zebra Setup Utilities is a Windows™ based one-stop installation and setup software
tool, which also offers diagnostic and utility routines. Setup Utilities also allows the
user to easily congure network and/or Bluetooth connectivity settings, congure print
quality, and download fonts and graphics.
Zebra Setup Utilities may be downloaded from: www.zebra.com.
Unit Test and Calibration Software
Zebra authorized service organizations have access to powerful test and calibration
software which allows them to perform more advanced procedures. These procedures
are identied by the following message:
The following procedure can only be performed by Zebra authorized service
organizations using approved equipment and software.
If you do not have this approval, do not attempt to perform these procedures. If they
are performed improperly or incompletely, the printer will not function properly.
Factory Technical Support
Refer to the “Factory Repair & Parts Ordering Procedure” topic in this Section for
information on contacting technical support, ordering parts or returning your printer for
repair.
P1099505-001 • Introduction • -1-8 •
Printing a Diagnostic Label
Creating a Conguration Label
1. Turn the printer off. Load the media compartment with journal media (media with no
black bars printed on the back)
2. Press and hold the Feed Button.
3. Press and release the Power button and keep the Feed button pressed. When
printing starts, release the Feed button.
The printer will generate a conguration label similar to the following examples:
Sample Conguration Label
Power Management:
In-activity Timeout:36000 Secs
Low-battery Timeout:60 Secs
Remote (DTR) pwr-off:Disabled
Voltage :4.75
Low-bat Warning :6.02(20)
Low-bat Shut-down :6.02(13)
Power On Cycles :48
Battery Health :good
Battery Cycle Count:0
Memory:
Flash :50331648 Bytes
RAM :4194304 Bytes
Label:
Width :576 dots, 72 mm
Height:65535 dots, 8191 mm
Sensors: (Adj)
Front Bar [DAC:143,Thr:70,Cur:
3]
Black Bar [DAC:144,Thr:70,Cur:0
]
Gap [DAC:192,Thr:50,Cur:60]
Temperature :27C (57)
Voltage :8.2V (255)
Resident Fonts:
Font Sizes Chars
--------- ----- -----
0 0- 6 20-FF
1 0 20-80
2 0- 1 20-59
4 0- 7 20-FF
5 0- 3 20-FF
6 0 20-44
7 0- 1 20-FF
File Directory:
File Size
--------------- --------
E:2KEY.TXT 0
E:TT0003M_.TTF 169188
50162176 Bytes Free
Command Language:
CCL Key ‘!’[21]
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Zebra Technologies
ZQ310
Serial Number:
XXZFJ!70700432
PCC: ZQ31-A0W01R0-00
Name: XXZFJ170700432
Program:
OS: 6.5.0
PLD: 15 Rev. 68
PSPT: 7 Rev. 24
PMCU: Rev. 40
Firmware: V81.20.04ZP36755
Checksum: 8C9C
Universal Serial Bus:
2.0 Full Speed Device
Vendor ID No: 0x0ASF
Product ID No: 0x013A
Manufacturer String: Zebra Tec
hnologies
Product String: ZTC ZQ320-203d
pi CPCL
ID string: off
Bluetooth:
iOS: supported
Version: 4.3.1p1
Date: 02/13/2015
Baud: 115200
Device: Printer
Mode: Slave
Friendly Name: XXZFJ170700432
Minimum Security Mode: 1
Discoverable: on
Bluetooth Spec: 3.0/4.0
Enabled: on
Address: AC:3F:A4:8F:42:01
AC3FA48F4201
Building Two-Key Report...
Product support website:
http://zebra.com/zq310-info
ZPL Configuration Information:
Rewind.........Print Mode
Continuous.....Media Type
10.0.............Darkness
+00.......Tear Off Adjust
2030.........Label Length
72mm..........Print Width
7Eh........Control Prefix
2Ch.............Delimiter
00...........Top Position
No Motion..Media Power Up
Feed....Media Head Closed
00............Left Margin
576..........Dots per row
End ZPL Configuration
Print-head test: OK
End of report
Press FEED key to
enter DUMP mode
Identies Printer as
a ZQ310
Firmware Version
MFi Supported
Print Head Test
Bluetooth™
Radio Address
Printer Serial Number
Figure 2: COnFig ur at iOn LabeL exampLe
Scan QR code to go to
ZQ300 Series product
support website
P1099505-001 • Introduction • -1-9 •
CPCL and ZPL
programming languages
are supported
Flash and RAM
Memory Installed
Figure 2a: COnFi gu r ati On LabeL exampLe (COntinued)
Power Management:
In-activity Timeout:36000 Secs
Low-battery Timeout:60 Secs
Remote (DTR) pwr-off:Disabled
Voltage :4.75
Low-bat Warning :6.02(20)
Low-bat Shut-down :6.02(13)
Power On Cycles :48
Battery Health :good
Battery Cycle Count:0
Memory:
Flash :50331648 Bytes
RAM :4194304 Bytes
Label:
Width :576 dots, 72 mm
Height:65535 dots, 8191 mm
Sensors: (Adj)
Front Bar [DAC:143,Thr:70,Cur:
3]
Black Bar [DAC:144,Thr:70,Cur:0
]
Gap [DAC:192,Thr:50,Cur:60]
Temperature :27C (57)
Voltage :8.2V (255)
Resident Fonts:
Font Sizes Chars
--------- ----- -----
0 0- 6 20-FF
1 0 20-80
2 0- 1 20-59
4 0- 7 20-FF
5 0- 3 20-FF
6 0 20-44
7 0- 1 20-FF
File Directory:
File Size
--------------- --------
E:2KEY.TXT 0
E:TT0003M_.TTF 169188
50162176 Bytes Free
Command Language:
CCL Key ‘!’[21]
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Zebra Technologies
ZQ310
Serial Number:
XXZFJ!70700432
PCC: ZQ31-A0W01R0-00
Name: XXZFJ170700432
Program:
OS: 6.5.0
PLD: 15 Rev. 68
PSPT: 7 Rev. 24
PMCU: Rev. 40
Firmware: V81.20.04ZP36755
Checksum: 8C9C
Universal Serial Bus:
2.0 Full Speed Device
Vendor ID No: 0x0ASF
Product ID No: 0x013A
Manufacturer String: Zebra Tec
hnologies
Product String: ZTC ZQ320-203d
pi CPCL
ID string: off
Bluetooth:
iOS: supported
Version: 4.3.1p1
Date: 02/13/2015
Baud: 115200
Device: Printer
Mode: Slave
Friendly Name: XXZFJ170700432
Minimum Security Mode: 1
Discoverable: on
Bluetooth Spec: 3.0/4.0
Enabled: on
Address: AC:3F:A4:8F:42:01
AC3FA48F4201
Building Two-Key Report...
Product support website:
http://zebra.com/zq310-info
ZPL Configuration Information:
Rewind.........Print Mode
Continuous.....Media Type
10.0.............Darkness
+00.......Tear Off Adjust
2030.........Label Length
72mm..........Print Width
7Eh........Control Prefix
2Ch.............Delimiter
00...........Top Position
No Motion..Media Power Up
Feed....Media Head Closed
00............Left Margin
576..........Dots per row
End ZPL Configuration
Print-head test: OK
End of report
Press FEED key to
enter DUMP mode
Maximum Label
Size
Resident Human
Readable fonts
installed.
Files Loaded in
Printer Memory (will
include Pre-scaled or
Scalable Fonts)
P1099505-001 • Introduction • -1-10 •
Zebra Setup Utilities is a Windows™ based one-stop installation and setup software
tool, which also offers diagnostic and utility routines. Setup Utilities also allows the
user to easily congure network and/or Bluetooth connectivity settings, congure print
quality, and download fonts and graphics.
Equipment Required For Zebra Setup Utilities
1. A PC with the following minimum system requirements:
• 32-bit or 64-bit version of the following:
Windows XP
Windows 2003
Windows 2008
Windows Vista
Windows 7
Windows 8
• VGA monitor or better
• Hard Drive with at least 25 MB free disk space
• A Communication Port (serial, parallel, USB, or Ethernet)
Starting Zebra Setup Utilities
1. Plug the USB cable into a USB port on your PC
2. Plug the other end of the interface cable into the printer’s USB port.
3. Start the Setup Utilities program by either clicking on the Setup Utilities shortcut on
your desk top, or using the “Start” button.
4. Follow the System Prepare Wizard to identify a printer driver port and to access the
Setup Utilities interface to use its many design, editing and diagnostic features.
Introduction to Zebra SetupUtilities
P1099505-001 • Introduction • -1-11 •
ZQ310 Series Unit Test & Calibration
Equipment Required
1. A computer with the following minimum conguration:
• Pentium CPU
• 256 MB RAM
• 1 GB Hard Drive
• CD-ROM drive
• SVGA 14 in. monitor and SVGA card
• USB Port
• Windows 7 or Windows 10
• Unit Test Software version 1.0.5.0
2. A bar code scanner using USB communications. (Example: Symbol Model LS1908
series)
3. USB Interface Cable
4. Spare batteries, chargers and test media specic to the printer. Refer to the table in
the “Tools and Supplies” topic in Section 2 of this manual.
Running The Software
CAUTION: DO NOT disconnect the communications cable at any time during the
Unit Test procedure unless prompted to do so by the software!
IMPORTANT: Certain replacement procedures in this manual will require running
the test procedure to verify a repair. It is recommended that you perform the
entire unit test sequence for these procedures to ensure all printer functions are
functional after the replacement.
To Start
• Launch the Unit Test Application.
• Plug the Serial Interface Cable into the printer’s communication port.
• Follow the on-screen instructions.
P1099505-001 • ZQ310 Repair Procedures • 2-12 •
Section 2: Replacement Procedures
Make use of the following tools and supplies for maintaining the printer and installing
the repair kits:
Hand Tools
• TORX Drivers (T5, T6), HEX Drivers (1.5 & 4 mm)
Supplies
• Isopropyl alcohol
• Media, Batteries, and Chargers for ZQ310 printer per table below:
Mobile
Printer
Model #
Test Media Battery Replacement Kit Chargers
ZQ310
Printhead Life (virgin media)
Gear Life (media loop)
10021236: Z-Select 4000D 3.2 mil Receipt
Full Roll Print Quality
10021233: Z-Perform 1000D 2.4 mil Receipt
10021235: Z-Perform 1000D 2.4 mil Receipt
w/ spacers
10025298: Z-Select 4000D 3.2 mil Receipt
10025300: Z-Select 4000D 3.2 mil Receipt
w/ spacers
10023370: PolyPro 4000D 3.8 mil Receipt
10023372: PolyPro 4000D 3.8 mil Receipt w/
spacers
10025302: 8000D 3.2 mil High-Temp Receipt
10025304: 8000D 3.2 mil High-Temp Receipt
w/ spacers.
10023376: Z-Perform 2000D Label (Black
Bar)
3013255: Linerless
BTRY-MPM-22MA1-01
BTRY-MPM-22MAC1-01
SAC-MPM-3BCHGUS1-01
SAC-MPM-1BCHGUS1-01
PWR-WUA5V12W0US
CHG-AUTO-USB1
VAM-MPM-VHCH1-01
Handling
The use of an ESD wrist strap at a properly grounded workstation is required when
handling printed circuit boards or other sensitive electronic components. The ESD
strap prevents any electrostatic damage to occur while assembling these components.
The use of the ESD strap will be noted in the applicable instructions.
This symbol indicates that the operator must wear a properly grounded ESD strap
to perform the repair procedure.
Storage
Replacement kits which are sensitive to ESD damage are supplied in static resistant
packaging. Always keep these parts in their original packaging until they are to be
installed.
Tools and Supplies
P1099505-001 • ZQ310 Repair Procedures • 2-13 •
Removing the Top Cover from Lower
Housing
1. Press the latch release button and
open the Media Cover.
2. Use a T6 TORX driver to
remove the two (2) screws
(SCREW,REMFORM,PAN
HD,TORX M2x6) on top of the Top
Cover.
3. Turn the printer over and use a T6
TORX driver to remove the two (2)
screws (SCREW,REMFORM,PAN
HD,TORX M2x10) on the bottom
front of the printer.
4. Lift and remove the Top Cover from
the Lower Housing.
The operator must wear a properly grounded ESD strap to perform the following
repair procedures.
Tools Required
• T6 (2.5 +/- 1 in. lb., 3.0 +/- 1 in. lb.) Driver
Cautions
Unless otherwise specied:
• Always turn the printer off
• Remove the battery before installing any Replacement Kits.
• Remove media before installing this Replacement Kit
Top Cover Assembly (P1093600-001, P1093600-002)
P1099505-001 • ZQ310 Repair Procedures • 2-14 •
5. Remove the Light Pipe from the
sleeve on the underside of the Top
Cover.
6. Reverse the procedure to install the
Top Cover.
P1099505-001 • ZQ310 Repair Procedures • 2-15 •
Repair Kits P1093300-010 & P1093600-005
Installation Instructions
This kit includes the parts necessary to install P1093300-010 Head Open Sensor and
P1093600-005 Printer Frame with Gap Sensor, Latch Assembly, Motor and Gears
repair kits. Read these instructions thoroughly before attempting to install this kit.
Tools Required
• T-6 TORX Driver (3.0 +/- 1 in. lb.)
Removing the Printer Frame Assembly
1. Remove the Top Cover from the
Lower Housing as described above.
2. Use a T6 TORX driver to
remove the two (2) screws
(SCREW,REMFORM,PAN HD,TORX
M2x10) on the top of the Printer
Frame (where shown).
3. Turn the printer over and
remove two (2) screws
(SCREW,REMFORM,PAN HD,TORX
M2x10) which secure the Printer
Frame to the lower housing. (Retain
the black Plate located on the bottom
of the Lower Housing.)
4. Disconnect the Head Open Cable
(J1), Motor Cable (J2), Black Bar
Sensor Cable (J3) (Retail Only),
Gap Sensor Cable (J5) and the
Printhead ribbon cable (inset) on
the Top PCBA.
Plate
P1099505-001 • ZQ310 Repair Procedures • 2-16 •
5. Lift the Printer Frame Assembly up
and out of the Lower Housing.
6. Rotate the Side Sensor Latch away
from the Head Open Sensor Cable
Assembly (as shown).
7. Slide the Head Open Sensor Cable
Assembly from the slot in the printer
frame (circled) to remove.
8. Reverse the procedure to install the
Printer Frame Assembly.
P1099505-001 • ZQ310 Repair Procedures • 2-17 •
Removing the Gear Plate Assembly
1. Remove the Printer Frame
Assembly from the Lower Housing as
described on Pages 2-16 & 2-17.
2. Locate the Gear Plate Assembly on
the left side of the Printer Frame.
3. Use a T6 TORX driver to
remove the three (3) screws
(SCREW,REMFORM,PAN HD,TORX
M2x6) that secure the Gear Plate to
the Printer Frame (circled).
4. Remove the Gear Plate Assembly
from the printer frame (as shown).
5. Remove the Idler Gear and the 1st,
2nd and 3rd Cluster gears from their
respective posts on the inside of the
Gear Plate.
P1099505-001 • ZQ310 Repair Procedures • 2-18 •
Removing the Latch Assembly
1. Use a T5 TORX driver or a 1.5 mm
Hex driver (3.0 +/- 1 in. lb.) to remove
the set screw on the Side Gear Latch
(where shown).
2. Remove the Side Latch Gear from
the end of the Latch Shaft.
3. Slide the Latch Shaft from the printer
frame along with the Torsion Spring
and the Side Sensor Latch.
P1099505-001 • ZQ310 Repair Procedures • 2-19 •
Installing the Latch Assembly
1. Holding the Side Sensor Latch,
slide the Latch Shaft (along with the
Torsion Spring) through the hole on
the printer frame (circled).
2. Install the opposite end of the Latch
Shaft through the corresponding hole
in the printer frame (circled).
3. Make sure that the Side Sensor Latch
is oriented as shown. The end of
Torsion Spring needs to be under the
post on the Printer Frame (see arrow).
4. Slide the Side Gear Latch on the
shaft and use a T5 driver or 1.5 mm
Hex driver to secure the set screw (as
shown).
P1099505-001 • ZQ310 Repair Procedures • 2-20 •
Installing the Printer Gears
1. Install the four (4) gears on their
respective posts on the Gear Plate
in the orientation shown. Install the
3rd Cluster Gear rst, the 2nd Cluster
gear second, the 1st Cluster Gear
third and then the Idler Gear.
Note: Apply grease
(p/n 807048-001) to the gear
plate posts from the top
surface down with a uid
dispenser.
2. Place the Gear Plate Assembly
onto the Printer Frame (as shown).
Use a T6 TORX driver to secure the
Gear Plate Assembly onto the Printer
Frame with the three (3) screws.
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