Compaq EVO NOTEBOOK N410C Software Manual

Brand: Compaq

Model: EVO NOTEBOOK N410C

Type: Software Manual

This manual is also suitable for

Software Guide

Compaq Notebook Series

Document Part Number: 274037-001

July 2002

This guide includes details on power and security settings,

information about optical drives, and instructions for updating

software. In addition, this guide explains how to use the

MultiBoot, Intelligent Manageability, Compaq Diagnostics, and

Computer Setup utilities to set preferences and resolve problems.

274037-001.book Page i Wednesday, April 17, 2002 1:58 PM

Compaq, the Compaq logo, Evo, ROMPaq, and SoftPaq are trademarks of

Compaq Information Technologies Group, L.P. in the U.S. and/or other

countries. Microsoft and Windows are trademarks of Microsoft Corporation in

the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of

Intel Corporation in the U.S. and/or other countries. All other product names

mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information is provided “as is” without warranty of any

kind and is subject to change without notice. The warranties for Compaq

products are set forth in the express limited warranty statements accompanying

such products. Nothing herein should be construed as constituting an additional

warranty.

Software Guide

First Edition July 2002

Reference Number: N410c/N610c

Document Part Number: 274037-001

274037-001.book Page ii Wednesday, April 17, 2002 1:58 PM

Software Guide iii

Contents

1 Power

Selecting a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Understanding Standby and Hibernation . . . . . . . . . . . . . 1–2

Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Choosing Standby, Hibernation or Shutdown . . . . . . . . . 1–3

When You Leave Your Work . . . . . . . . . . . . . . . . . . 1–3

When the Power Supply Is Uncertain . . . . . . . . . . . . 1–4

When Using Infrared or Drive Media . . . . . . . . . . . . 1–4

Using the Default Power Settings . . . . . . . . . . . . . . . . . . 1–5

Turning the Notebook On or Off. . . . . . . . . . . . . . . . 1–5

Initiating or Resuming from Hibernation . . . . . . . . . 1–6

Initiating or Resuming from Standby . . . . . . . . . . . . 1–7

Using Emergency Shutdown Procedures . . . . . . . . . 1–8

Setting Power Management Options . . . . . . . . . . . . . . . . 1–9

Accessing the Power Options Window . . . . . . . . . . . 1–9

Displaying the Power Meter Icon . . . . . . . . . . . . . . . 1–9

Setting or Changing a Power Scheme . . . . . . . . . . . 1–10

Managing Low-Battery Conditions . . . . . . . . . . . . . . . . 1–11

Identifying a Low-Battery Condition . . . . . . . . . . . 1–11

Identifying a Critical Low-Battery Condition . . . . . 1–11

Displaying Battery Charge . . . . . . . . . . . . . . . . . . . 1–11

Resolving Low-Battery Conditions . . . . . . . . . . . . . . . . 1–12

When External Power Is Available . . . . . . . . . . . . . 1–12

When a Charged Battery Pack Is Available . . . . . . 1–12

When No Power Source Is Available . . . . . . . . . . . 1–12

When Notebook Cannot Resume from

Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

274037-001.book Page iii Wednesday, April 17, 2002 1:58 PM

iv Software Guide

Contents

Charging a Battery Pack . . . . . . . . . . . . . . . . . . . . . 1–13

Obtaining Accurate Charge Information . . . . . . . . . 1–13

Displaying Charge Information on a

Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14

Displaying Charge Information on the Screen . . . . 1–15

Understanding Battery Calibration . . . . . . . . . . . . . . . . 1–16

Calibrating a Battery Pack. . . . . . . . . . . . . . . . . . . . 1–17

Using SpeedStep (Windows 2000 Professional Only). . 1–18

Choosing a Performance Mode . . . . . . . . . . . . . . . . 1–18

Setting SpeedStep Preferences . . . . . . . . . . . . . . . . 1–19

2 Security

Security Features Quick Reference . . . . . . . . . . . . . . . . . 2–1

Setting Preferences in Computer Setup . . . . . . . . . . . . . . 2–2

Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Forgetting Passwords. . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Using Compaq and Windows Passwords . . . . . . . . . 2–3

Understanding Power-On Passwords. . . . . . . . . . . . . . . . 2–4

Setting Power-On Passwords. . . . . . . . . . . . . . . . . . . 2–4

Entering Power-On Passwords . . . . . . . . . . . . . . . . . 2–5

Understanding Compaq Administrator Passwords . . . . . 2–5

Setting Compaq Administrator Passwords . . . . . . . . 2–6

Entering Compaq Administrator Passwords . . . . . . . 2–6

Understanding DriveLock . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Setting DriveLock Passwords . . . . . . . . . . . . . . . . . . 2–8

Entering Drive Lock Passwords . . . . . . . . . . . . . . . . 2–9

Changing DriveLock Settings . . . . . . . . . . . . . . . . . 2–10

Removing DriveLock Protection. . . . . . . . . . . . . . . 2–11

Disabling a Device. . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Protecting System Information . . . . . . . . . . . . . . . . . . . 2–13

Using Information Management . . . . . . . . . . . . . . . 2–13

Setting System Information Options . . . . . . . . . . . . 2–14

Connecting an Optional Cable Lock . . . . . . . . . . . . . . . 2–15

274037-001.book Page iv Wednesday, April 17, 2002 1:58 PM

Contents

Software Guide v

3 CD and DVD Software

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Avoiding Hibernation and Standby . . . . . . . . . . . . . . 3–1

Playing CDs with Windows Media Player. . . . . . . . . . . . 3–2

Playing an Audio CD. . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Playing a Video CD. . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Accessing Windows Media Player Help . . . . . . . . . . 3–3

Playing DVDs with WinDVD . . . . . . . . . . . . . . . . . . . . . 3–4

Installing WinDVD . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Understanding DVDs . . . . . . . . . . . . . . . . . . . . . . . . 3–5

Using DVD Region Settings . . . . . . . . . . . . . . . . . . . 3–5

Changing Region Settings . . . . . . . . . . . . . . . . . . . . . 3–6

4 Intelligent Manageability

Understanding Intelligent Manageability. . . . . . . . . . . . . 4–1

Installing Compaq Management Agent . . . . . . . . . . . . . . 4–2

Using Fault Management Alerts . . . . . . . . . . . . . . . . . . . 4–3

Identifying Fault Management Alerts . . . . . . . . . . . . 4–3

Setting Fault Management Alert Preferences . . . . . . 4–3

5 MultiBoot (Advanced Users Only)

Understanding the Default Boot Sequence . . . . . . . . . . . 5–1

Detailing the Default Boot Sequence . . . . . . . . . . . . 5–2

Enabling Devices in Computer Setup . . . . . . . . . . . . . . . 5–3

Understanding MultiBoot Results . . . . . . . . . . . . . . . 5–4

Setting MultiBoot Preferences. . . . . . . . . . . . . . . . . . 5–5

Setting a New Default Boot Sequence . . . . . . . . . . . 5–5

Setting a MultiBoot Express Prompt. . . . . . . . . . . . . 5–6

Entering MultiBoot Express Preferences . . . . . . . . . 5–7

274037-001.book Page v Wednesday, April 17, 2002 1:58 PM

vi Software Guide

Contents

6 Setup and Diagnostic Utilities

Using Computer Setup or Diagnostics. . . . . . . . . . . . . . . 6–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 6–2

Restoring Computer Setup Defaults . . . . . . . . . . . . . 6–3

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 6–4

Selecting from the Security Menu. . . . . . . . . . . . . . . 6–5

Selecting from the Tools Menu . . . . . . . . . . . . . . . . . 6–6

Selecting from the Advanced Menu . . . . . . . . . . . . . 6–7

Using Compaq Diagnostics for Windows . . . . . . . . . . . . 6–9

Installing Compaq Diagnostics . . . . . . . . . . . . . . . . . 6–9

Using Configuration Record Scan. . . . . . . . . . . . . . 6–10

Using Diagnostics Scan . . . . . . . . . . . . . . . . . . . . . . 6–10

7 Software Updates and Restorations

Preparing to Update Software . . . . . . . . . . . . . . . . . . . . . 7–1

Obtaining the Compaq Support Software CD . . . . . . 7–2

Accessing Notebook Information . . . . . . . . . . . . . . . 7–2

Downloading Software from the Internet . . . . . . . . . . . . 7–3

Downloading System ROM. . . . . . . . . . . . . . . . . . . . 7–4

Downloading Other SoftPaqs . . . . . . . . . . . . . . . . . . 7–5

Restoring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Installing a Retail Version of an Operating System. . . . . 7–7

Index

274037-001.book Page vi Wednesday, April 17, 2002 1:58 PM

Software Guide 1–1

Power

Selecting a Power Source

The notebook can run on internal power or on external power.

The following table describes the best power sources for common

tasks.

Task Power Source

Work in most software

applications.

■

Charged battery pack in the

notebook

■

External power supplied through

one of the following devices:

❖

AC Adapter

❖

Optional Port Replicator or

Mobile Expansion Unit

❖

Optional Aircraft Adapter

❖

Optional Automobile Power

Adapter/Charger

Charge or calibrate a battery

pack in the notebook.

External power supplied through:

■

AC Adapter

■

Optional Automobile Power

Adapter/Charger

Install or modify system

software.

Write to a CD

External power supplied through the

AC Adapter.

274037-001.book Page 1 Wednesday, April 17, 2002 1:58 PM

1–2 Software Guide

Power

Understanding Standby and Hibernation

Standby and Hibernation are energy-saving features that conserve

power and reduce startup time. They can be initiated by you or by

the system. See “Using Default Power Settings” in this chapter

for details about factory settings.

Standby

Standby reduces power to system components that are not in use.

When Standby is initiated, your work is saved in random access

memory (RAM) and the screen is cleared. When you resume

from Standby, your work returns to the screen where you left off.

Hibernation

Hibernation saves your work in RAM to a hibernation file on the

hard drive, then shuts down the notebook. When you resume from

Hibernation, your work returns to the screen where you left off. If

a power-on password has been set, the password must be entered

to resume from Hibernation.

You can disable Hibernation. However, if Hibernation is disabled,

the system does not automatically save your work if the notebook

reaches a critical low-battery condition, while power is on or in

Standby.

✎

In the Power Options window, Hibernation will not be displayed

as an option if it has been disabled. Enable Hibernation in order

to select it in the Power Options window.

274037-001.book Page 2 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–3

Confirming Hibernation Settings

Hibernation is enabled at the factory. To verify that Hibernation is

enabled:

■

In Windows 2000 Professional, select Start > Settings >

Control Panel > Power Options icon > Hibernate tab. Make

sure that the Enable Hibernate Support checkbox is selected.

■

In Windows XP Professional, select Start > Control Panel >

Power Options icon > Hibernate tab. Make sure that the

Enable Hibernation checkbox is selected.

Choosing Standby, Hibernation or

Shutdown

When You Leave Your Work

If you plan to resume shortly: Initiating Standby clears the

screen, uses less power than leaving the notebook on, and your

work returns instantly to the screen when you resume from

Standby. Unless it has been frequently charged and discharged, a

new, fully charged battery pack can support Standby for

approximately 4 days.

If you plan to resume within 2 weeks: Initiating Hibernation

clears the screen, saves your work to the hard drive, and uses

much less power than Standby. A fully charged battery pack can

support Hibernation indefinitely, or as long as the hard drive

remains in good condition.

If the notebook will be disconnected from external power for

more than 2 weeks: Shutting down the notebook and removing

the battery pack is recommended to extend the life of the battery

pack. For details on battery pack storage, refer on this CD to the

Hardware Guide, “Battery Packs” chapter.

274037-001.book Page 3 Wednesday, April 17, 2002 1:58 PM

1–4 Software Guide

Power

When the Power Supply Is Uncertain

Compaq recommends that Hibernation remain enabled,

especially when the power supply is uncertain. Power may be

interrupted if the notebook is running on external power from an

unreliable source or on battery power from a failing battery pack.

If the power is interrupted while the notebook is in Standby, your

unsaved work may be lost. However, if power is interrupted while

the notebook is in Hibernation, your unsaved work is protected.

When Using Infrared or Drive Media

Standby and Hibernation interfere with the use of infrared

communication and drive media.

■

If the notebook is in Standby or Hibernation, an infrared

transmission cannot be initiated.

■

If Standby or Hibernation is accidentally initiated while

a drive medium (such as a diskette, disk, CD, or DVD)

is in use:

❏

Your playback may be interrupted.

❏

You may see a popup warning: “Putting the computer

into Hibernation or Standby may stop the playback. Do

you want to continue?” Select No.

❏

Resume from Hibernation or Standby by sliding the

power switch.

❏

Audio and video may resume or you may need to restart

the drive medium.

CAUTION: To prevent possible video and audio degradation and

loss of audio or video playback functionality, do not initiate Standby

or Hibernation while using drive media.

274037-001.book Page 4 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–5

Using the Default Power Settings

The following tables describe the factory power settings on the

notebook. Many power settings can be changed according to the

user preference. If you want to change the default settings, see the

section “Setting Power Management Options.”

Turning the Notebook On or Off

Task Procedure Result

Turn on the

notebook.

Slide the power switch.

✎

Sliding the power

switch returns the

notebook to “on”

from any power

mode: Standby,

Hibernation, or

Shutdown.

Power/standby light

turns on.

Operating system

loads.

Shut down the

notebook.*

Save your work and close

all open applications. Then:

■

In Windows 2000

Professional, select

Start > Shut Down >

Shut Down, then

select the OK button.

■

In Windows XP

Professional, select

Start > Turn Off

Computer > Turn Off.

Power/standby light

turns off.

Operating system

shuts down.

Notebook turns off.

Turn off the

display if the

notebook

is closed while

power is on.

No action required. Closing the

notebook activates

the display release

latch, which turns

off the display.

*If the system is unresponsive and you are unable to shut down the

notebook with these procedures, refer to “Using Emergency

Shutdown Procedures,” later in this chapter.

274037-001.book Page 5 Wednesday, April 17, 2002 1:58 PM

1–6 Software Guide

Power

Initiating or Resuming from Hibernation

Task Procedure Result

User-initiated

Hibernation.

With the notebook on, slide

the power switch.

■

In Windows 2000

Professional, select

Start > Shut Down >

Hibernate, then select

the OK button.

■

In Windows XP

Professional, select

Start > Turn Off the

Computer > Hibernate.

(If the Hibernate option

is not displayed, press

the

shift

key.)

Power/standby light

turns off.

Screen clears.

System-initiated

Hibernation

(with

Hibernation

enabled).

■

If the notebook is

attached to AC power,

the system will not

initiate Hibernation.

■

If the notebook is

running on batteries,

the system will initiate

Hibernation after 30

minutes of notebook

inactivity.

✎

Power settings

and timeouts can

be changed in the

Power Options

window.

Power/standby light

turns off.

Screen clears.

Resume from

user-initiated or

system-initiated

Hibernation.

Slide the power switch. Power/standby light

turns on.

Your work returns to

the screen.

274037-001.book Page 6 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–7

Initiating or Resuming from Standby

Task Procedure Result

User-initiated

Standby.

With the notebook on,

press the Standby button.

■

In Windows 2000

Professional, select

Start > Shut Down >

Standby, then select

the OK button.

■

In Windows XP

Professional, select

Start > Turn Off the

Computer > Standby.

(If the Standby option

is not displayed, press

the

shift

key.)

Power/standby light

blinks.

Screen clears.

System-initiated

Standby.

■

If the notebook is

attached to AC power,

the system will not

initiate Standby.

■

If the notebook is

running on batteries,

the system will initiate

Standby after 10

minutes of notebook

inactivity.

✎

Power settings

and timeouts can

be changed in the

Power Options

window.

Power/standby light

blinks.

Screen clears.

Resume from

user-initiated or

system-initiated

Standby.

Press the Standby button

or slide the power switch.

Power/standby light

turns on.

Your work returns to

the screen.

274037-001.book Page 7 Wednesday, April 17, 2002 1:58 PM

1–8 Software Guide

Power

Using Emergency Shutdown Procedures

If the notebook is unresponsive and you are unable to use normal

Windows shutdown procedures, try the following emergency

procedures:

■

Press

ctrl+alt+delete.

Then:

❏

In Windows 2000 Professional, select Shut Down. In

the What Do You Want the Computer To Do list, select

Restart or Shut Down, then select the OK button.

❏

In Windows XP Professional, select Start > Turn Off

Computer button > Turn Off.

■

If you are unable to shut down the notebook with

ctrl+alt+delete,

select

Fn+power.

■

If you are unable to shut down the notebook with the power

switch, disconnect the notebook from external power and

remove the battery pack.

274037-001.book Page 8 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–9

Setting Power Management Options

Many of the default power settings, such as timeouts, alarms, and

power button settings, can be changed in the Power Options

window.

Accessing the Power Options Window

To access the Power Options window:

■

In Windows 2000 Professional, select Start > Settings >

Control Panel > Power Options icon.

■

In Windows XP Professional, select Start > Control Panel >

Power Options icon.

■

In Windows 2000 Professional or Windows XP

Professional, double-click the Power Meter icon on the

taskbar.

Displaying the Power Meter Icon

The Power Meter icon is on your taskbar by default. The icon

changes shape to indicate whether the notebook is running on

battery power or external AC power. Double-click the icon to

display the Power Options window.

To show or hide the Power Meter icon on the taskbar:

1. Access the Power Options window.

2. Select the Advanced tab.

3. Select or clear the Always Show Icon on the Task Bar

check box.

4. Select the OK button.

274037-001.book Page 9 Wednesday, April 17, 2002 1:58 PM

1–10 Software Guide

Power

Setting or Changing a Power Scheme

The Power Schemes tab in the Power Options window assigns

power levels to system components. You can assign different

schemes depending on whether the notebook is running on

battery or AC Power.

Or you can set a Power Scheme that initiates Standby or turns off

the display or hard drive after a time interval (timeout) you

specify.

To set a Power Scheme, access the Power Options window >

Power Schemes tab. Select options from the lists, name the new

Power Scheme, and select Save As.

Using a Security Password

You can add a security feature that prompts you for a password

when the notebook turns on or resumes from Standby or

Hibernation.

To set a password prompt, access the Power Options window >

Advanced tab. Select the check box for Prompt For Password

When the Computer Goes Off Standby, and select OK.

For more information about using security passwords, see the

“Security” chapter, “Setting Power-On Passwords.”

274037-001.book Page 10 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–11

Managing Low-Battery Conditions

Identifying a Low-Battery Condition

When a battery pack, which is the only power source available to

the notebook, reaches a low-battery condition, a warning message

appears on the screen.

✎

To set audible low-battery alerts and other low-battery

preferences, access the Power Options window and select the

Alarms tab.

Identifying a Critical Low-Battery Condition

If a low-battery condition is not resolved, the notebook enters a

critical low-battery condition, and the following can occur:

■

If Hibernation is enabled, and the notebook is on or in

Standby, a warning message appears on the screen, the

notebook initiates Hibernation, and shuts down. Your

unsaved work is protected.

CAUTION: To protect your work in case of a low-battery condition,

make sure that Hibernation remains enabled.

■

If Hibernation is disabled and the notebook is on or in

Standby, a warning message appears, then the notebook shuts

down, and your unsaved work is lost.

Displaying Battery Charge

When the notebook is running on battery power, press

Fn+F8

double-click the Power icon on the taskbar to display the power

meter and view the amount of battery power remaining in each

installed battery pack.

274037-001.book Page 11 Wednesday, April 17, 2002 1:58 PM

1–12 Software Guide

Power

Resolving Low-Battery Conditions

When External Power Is Available

Select one of the following options:

■

Connect the notebook to an electrical outlet.

■

Dock the notebook in a Port Replicator or Mobile Expansion

Unit that is connected to external power.

■

Plug an optional Automobile Power Adapter/Charger into the

notebook and into a vehicle cigarette lighter receptacle.

■

Plug an optional Aircraft Power Adapter into the notebook

and into the in-seat power supply available on some

commercial aircraft.

✎

An optional Aircraft Power Adapter can run the notebook but

cannot charge a battery pack.

When a Charged Battery Pack Is Available

Turn off the notebook or initiate Hibernation, insert a charged

battery pack, then resume from Hibernation. For battery pack

replacement instructions, refer on this CD to the Hardware

Guide, “Battery Packs” chapter.

When No Power Source Is Available

Save your work, initiate Hibernation, then shut down the

notebook.

274037-001.book Page 12 Wednesday, April 17, 2002 1:58 PM

Power

Software Guide 1–13

When Notebook Cannot Resume from

Hibernation

If the notebook does not have enough power to restore your work

after resuming from Hibernation:

1. Press

ctrl+alt+delete

to abort the restoration.

2. Insert a charged battery pack or connect the notebook to

external power.

3. Resume from Hibernation.

Charging a Battery Pack

To charge a battery pack in the notebook, connect the notebook to

external power through:

■

An AC Adapter.

■

An optional Port Replicator or Mobile Expansion Unit.

■

An optional Automobile Power Adapter/Charger.

While the battery pack is charging, the battery light on the

notebook turns on. The light turns off when the battery pack is

fully charged.

Obtaining Accurate Charge Information

To increase the accuracy of all battery charge displays:

■

When you charge a battery pack, charge it completely.

■

Allow a battery pack to discharge to the low-battery level

through normal use before charging it.

274037-001.book Page 13 Wednesday, April 17, 2002 1:58 PM

1–14 Software Guide

Power

Displaying Charge Information on a Battery Pack

Some battery packs have a quick check feature that allows you to

monitor the battery charge when the battery pack is not inside the

system.

To display the percent of full charge remaining in a battery pack,

press the button

on the battery pack.

Each charge level light

represents 20 percent of a full charge.

When pressing the button causes all five lights to turn on, the

battery pack is fully charged. If only one light is on and blinking,

the battery pack has less than a 10 percent charge remaining.

✎

The location of battery quick check features may vary among

battery packs.

Displaying battery pack charge information

274037-001.book Page 14 Wednesday, April 17, 2002 1:58 PM

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Compaq EVO NOTEBOOK N410C Software Manual

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Model: EVO NOTEBOOK N410C

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